We serviced a
WHIRLPOOL RANGE
Model WFE525S0HW1
Near Saint Michael, MN 55376
Phillip
Job Details: 12/06/2023
I verified that when you turn the back left burner on the front left burner comes on. I pulled it out and removed the rear panel. I found a black wire was shorted to ground. I repaired the wire and isolated it. Its all good now and all burners work.
We serviced a
SAMSUNG DRYER
Model DVE50R5400V/A3
Near Albertville, MN 55301
Matt
Job Details: 12/06/2023
"Customer complaint is, MAKING A LOUD RATTLING. Inspected and tested. Found the blower wheel had a wad of string and lint in it. Rollers and idler pulley are good. I vacuumed out blower wheel and bulkhead and tested. Dryer sounds great. Dryer is now fixed."
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Elk River, MN 55330
Matt
Job Details: 12/06/2023
"Customer complaint is, WILL NOT GET OUT OF PAUSE MODE EVEN AFTER RESETTING THE UNIT. Inspected and tested. Found the door switch has failed. Installed new door switch and latch and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
LG MICROWAVE
Model LMV16683SW
Near Saint Paul, MN 55116
Ivan
Job Details: 12/06/2023
"Cleaned and vacuumed the microwave, unmounted, and reinstalled the unit after cleaning."
We serviced a
GE WALL OVEN++
Model JT955S0S2SS
Near Maple Grove, MN 55311
Phillip
Job Details: 12/06/2023
The customer complaint was both ovens are taking longer than normal to reach 350. I removed the oven bottom covers and started a bake. I verified the bake elements are heating up and look fine. I posted below the start times for both ovens and they both reached 350 less that 15 minutes. With my meter I also showed the temp was accurate. No other issues found today.
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Elk River, MN 55330
Matt
Job Details: 12/06/2023
"Customer complaint is, WHEN USE HIGH HEAT IT IS NOT DRYING. Customer said its working just fine on medium. Inspected and tested. Started dryer on a timed dry high heat cycle and it started heating and was cycling perfectly between 210F and 120F for about 20 minutes before I pulled out the lint filter and found it was plugged. I cleaned it off and ran for another 10 minutes and now its cycling between 190F and 120F. Dryer is testing good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2844LF3
Near Lakeville, MN 55044
Delton
Job Details: 12/06/2023
"Found that the ice fill line is frozen and wont fill ice maker. Bad water valve not fully closing and causing water line to freeze. Customer approved estimate. Replaced water valve, tested and ice maker cycles and fills. Ice maker is working good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Prior Lake, MN 55372
Delton
Job Details: 12/06/2023
Found that the leak pan had water in it but it was thick water which I suspected that it was too much soap in dishwasher. I cleaned out drip pan and tested dishwasher and found that there was a lot of suds. So the suds overflowed and leaked into drip pan and caused the error. Mechanically dishwasher is working good. I showed customer all the suds and recommended to use finish brand. I ran some cycles and added cooking oil to get rid of suds. Dishwasher is working good.
We serviced a
GE DRYER
Model MISSING
Near Minneapolis, MN 55417
Nate
Job Details: 12/06/2023
"When I arrived, the customer had the dryer totally disassembled. Complaint was that it fires up for 10 seconds and then the flame goes out. I reassembled dryer and tested it. Heat would cut out quickly and it would only get up to 115. With vent disconnected it gets to 195. Heat doesnt cut out. Checked vent outside, and the cover was incorrectly installed after he recently cleaned the outside vent so the flap was stuck shut. Fixed and working good now.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Maple Grove, MN 55311
Phillip
Job Details: 12/06/2023
The complaint is the dishwasher does not drain. I started the drain cycle and the drain pump comes on. I checked the hose for clogged and I tried to vacuum water through the hose. No water was coming out. I vacuumed all the water out from inside and removed the drain hose from the sump. I found the check valve was pushed in. I fixed the check valve flap. Now the dishwasher is able to drain. I installed the missing clip.
We serviced a
WOLF++ COOKTOP++
Model SRT484CG
Near Eden Prairie, MN 55346
Adam
Job Details: 12/06/2023
"Customers complaint, the shaft on the thermostat broke so you cannot use the dial at all. Unit needed a new thermostat. Disassembled then installed new part tested unit. It is working properly reassembled unit. Tested all burners to make sure everything was functioning properly. Everything now is working properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Eden Prairie, MN 55344
Delton
Job Details: 12/06/2023
"No power when Im here. Found that the outlet plug was loose and not pushed in all the way, another plug was in the way and had to push it in hard. Washer now has power and run through quick cycle and it filled, agitates, drains and spins. Washer is working good."
We serviced a
BOSCH WASHER STACKED++
Model WAW285H1UC/20
Near Eden Prairie, MN 55346
Delton
Job Details: 12/06/2023
Washer not draining. Found small handkerchief and coins in the drain trap. Clean out trap. Tested and washer is draining and working good. Informed manager that tenant will need to use garment zip up bags for small items to prevent same issue from happening.Washer is working good.
We serviced a
KENMORE DRYER
Model 110.66832500
Near Eden Prairie, MN 55347
Adam
Job Details: 12/06/2023
"Customers complaint unit wont start unless slamming door now not working at all. Found right away door switch was broken. Quoted For new door switch. customer approved. Also, did a maintenance cleanup. Installed new part tested and now unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Champlin, MN 55316
Phillip
Job Details: 12/06/2023
"I replaced the heating element, wash pump assembly and the bottom door seal. I got the dishwasher back in and secured. I ran it and found no leaks. No more issues found."
We serviced a
LG WASHER
Model WM427OHWA
Near Woodbury, MN 55125
Ivan
Job Details: 12/06/2023
Installed new cold and hot water valves. Subsequent testing revealed no more leaks, and the appliance performed flawlessly during various cycles.
We serviced a
FRIGIDAIRE RANGE
Model FGGF3056KFE
Near Columbia Heights, MN 55421
Nate
Job Details: 12/06/2023
"Oven got red tagged. Had a bad bake igniter. Replaced igniter, ignited great, no gas smell.
We serviced a
SAMSUNG WASHER
Model WA54M8750AV/A4
Near Otsego, MN 55330
Matt
Job Details: 12/06/2023
"Customer complaint is, NOISY. It sounds like theyre hearing it when its agitating. Inspected and tested. I started washer empty on a rinse and spin and everything sounded good. I put 4 large bath towels in and ran it through a rinse and spin and it sounds great agitating and spinning. I tipped washer back and inspected underneath and all looks good. I removed the agitator and didnt find anything underneath it. Washer is testing perfectly."
We serviced a
BOSCH DISHWASHER
Model SHV57C03UC/22
Near Mound, MN 55364
Adam
Job Details: 12/06/2023
Customers complaint unit making noise during wash cycle. Verified complaint definitely a bad motor wash pump. Removed old pump inspected found it was seized. installed new pump once installed, Tested multiple times. No leaks reinstalled underneath cabinet then let unit run for 25 minutes. no leaks no errors reassembled toe kit and molding. unit is now working properly without any abnormal noises or leaks
We serviced a
FRIGIDAIRE WASHER
Model FAFS4474LW0
Near Saint Michael, MN 55376
Phillip
Job Details: 12/06/2023
The washer does not start a cycle when the start button is pressed. I found the door is not locking. I tested the lock and found its defective. I quoted for the lock replacement. I replaced the door lock assembly. The washer now locks the door and goes through a cycle. I put into rinse and spin. The water drains fast and it spins. I adjusted the drain hose so only 8 inches of the hose is in the pipe.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS2SHAXML00
Near Plymouth, MN 55447
Nate
Job Details: 12/06/2023
"14 in fresh food section and warmer (40s) in fresh food. Tested defrost, steamed off evaporator and it frosted over quickly. Damper responds quickly. Recommended they change setting to 5 and 5 and put thermometers in there and see what happens. If it doesnt cool sufficiently, we can make an educated guess. Told them to call us tomorrow afternoon. Circuit board is no longer available. ; saved tckt , states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHXM78Z55N/20
Near Minneapolis, MN 55419
Nate
Job Details: 12/06/2023
"Giving E18 water tap error. Called Bosch tech support and we put it into test mode, and it went all the way through and filled perfectly, but its not recognizing that its filled up where its supposed to be. They said that its either the heat pump or the main pcb, and they would recommend having both parts on me, and replacing the pump first and then testing it and if it doesnt fix it then also replace the board. Parts I can not find, though with this model. Can someone look up part numbers and see if Ant gives autho? And I would need 2 time blocks for this repair. ; O-emld tckt"
We serviced a
KENMORE WASHER STACKED++
Model 11042924
Near Saint Paul, MN 55104
Ivan
Job Details: 12/06/2023
"During the visit, it was identified that the main drain pump was not draining and was unresponsive. To address this issue, we promptly replaced the drain pump. The part was picked up in person and replaced on the same day at the customer's location.The replaced component is the Drain Pump Assembly, part #280187.This replacement ensures the proper functionality of the drain pump, resolving the drainage issues observed during the visit; ordrng 1 280187 (Drain pump)"
We serviced a
MAYTAG DRYER
Model DE7500
Near Sauk Rapids, MN 56379
Brandon
Job Details: 12/06/2023
"Customer states the unit is not heating, removed. Front and checked heat element and found the element is broken. Checked the rest of the unit and found the belt is on backwards, chunking and peeling apart, the customer approved new heater element, belt, rollers and idler pulley. Is there an alternative heater? ; schdld next appmnt for 12/13 WED !"
We serviced a
KENMORE REFRIGERATOR
Model 106.74909401
Near Minnetonka, MN 55345
Adam
Job Details: 12/06/2023
"Customers complain, water dispenser, not working. When pressing the dispense button, you can hear the valve trying to push the water, but nothing happening. Unhooked waterline from under the fridge so going from the dispenser to the reservoir and I can blow through it so its clear. Next unhooked, the water hose from the valve hit the dispense button and water shot out. next unhooked reservoir from valve and dispenser hose and tried blowing through nothing its frozen or jammed. Gave customer two different options. One of me defrosting it with a steamer she would have to pay for the labor of doing that. I explained they could be time-consuming, or I could go quickly not quite sure, depending on how frozen it is. Second option the option they decided was just to unplug and defrost. I explained if theyre going to defrost it leave the door open is that reservoir right on top to the freezer so its gonna stay cold. They will call and let us know what they find after they do it. I installed a fan last month and it is louder than it should be. They brought it to my attention. I agree with them. I re-ordered a new fan. I will hold it until we return. If it defrost fine and starts working. Ill return just with the fan. If its defrosted and still has an issue, they will need a reservoir. Please send reservoir out and will need a quote.; ordrng 1 WP2315539 (Fan)"
We serviced a
SAMSUNG WASHER
Model WF337AAW/XAA
Near Cold Spring, MN 56320
Brandon
Job Details: 12/06/2023
"Customer states the machine has an issue pumping out the water, clothes are wet when the cycle is done. Put unit into a spin cycle. Pump ran for a few secs and stop. The machine did not spin or anything. Put into diagnostics mode was able to test all functions. The pump intermittently works, sometimes it will run until the water is drained out other times it turns on for a few seconds and stops, when this happens it make unusual sounds. Quoted the customer a new pump they approved. Will order the pump. ; ordrd 1 DC31-00054A (Pump)"
We serviced a
LG RANGE
Model LDE3037ST/00
Near Lakeland Shores, MN 55043
Ivan
Job Details: 12/06/2023
"During the visit, the main toper was removed, and all heat burners elements were inspected. The front left burner registered 41 ohms, and the left burner measured 39 ohms; both elements checked okay. However, the customer reported a concern that the front burners remained on longer than expected after cooking.Upon further investigation, the lower oven was observed to not cook efficiently. Testing revealed a resistance of 14 ohms, which is below the expected 26 ohms. Additionally, no alarms were detected, but intermittent behavior in the relays was observed.To address these issues, we recommend replacing the following components:MEE61945102 - LG Heater, SheathRange Oven Control Board and Overlay AGM73349003These replacements should resolve the reported concerns regarding extended burner operation and the inefficiency of the lower oven. We recommend proceeding with the replacement of the main control board and the heat element for the lower oven.Please contact America home for a quote. ; O-emld tckt"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Eden Prairie, MN 55347
Adam
Job Details: 12/06/2023
"Customer not getting water to dispense or ice maker. Pulled fridge out on protective mat. Tested dispenser could her a valve. Checked voltage to primary getting 120. Removed hose out of the primary and no water will come out the primary valve has. Valve comes as assembly. Will need valve assembly. Not related to repairs done to the inverter; ordrng 1 4346600900 (Valve), states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UB3A
Near Eden Prairie, MN 55346
Delton
Job Details: 12/06/2023
"Replaced control board, door gasket, splash shields. Tested and dishwasher no longer over fills. Dishwasher is running and working good.; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF1A
Near Maple Grove, MN 55311
Matt
Job Details: 12/05/2023
"Customer complaint is, NOT DRAINING OUT. Inspected and found water sitting at the bottom of the dishwasher when I got here. I tried draining it and just heard humming from the drain pump. I removed hose from the garbage disposal and was able to suck all the water out with my vacuum through the hose. I tried drain pump again with it empty and still just hums, but doesnt sound like the impeller is turning. I tried tapping on it and still nothing. I disassembled the sump from the inside and was able to turn the impeller by hand and didnt find anything in it. I reassembled and filled dishwasher with water and tried draining and now it drained. I filled and drained multiple times and its draining great.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Saint Joseph, MN 56374
Brandon
Job Details: 12/05/2023
Customer said the new ice maker worked then stopped working then would work again. Removed and checked the ice marker for any issues. Did find a small ice cube stuck between the bailing arm and the bottom of the ice try. Tested the basket switch and power switch for the ice maker and they are working good. Went into diagnostics and checked harvest cycle, water valve, and thermistor and they are all working good. Did remove the bottom lower cover and checked for a visible break in the wire harness on the door Customer is going to monitor the issue.
We serviced a
KENMORE DISHWASHER
Model 665.15765691
Near Minneapolis, MN 55422
Nate
Job Details: 12/05/2023
Complaint is that dishwasher doesnt fill with water. I ran it on a normal cycle and it fills with water and circulates awesome. Ended up finding a ton of junk built up underneath the float assembly. Got that all cleaned out. It looks like the float mustve gotten stuck in the up position so that it was not filling with water.
We serviced a
LG DISHWASHER
Model LDB4548ST
Near Eagan, MN 55121
Delton
Job Details: 12/05/2023
"Touch panel is not responsive, has a mind of its own. Will change settings and randomly change settings or beep on and off. Is bad touch panel. I did reseat the touch panel and it is now responsive and buttons do work. Cycle will start. I gave customer estimate for new touch panel. They will use as normal and think about it and will call us back if they want us to proceed to order part.
We serviced a
ELECTROLUX REFRIGERATOR
Model EI23BC30KB3
Near Chaska, MN 55318
Adam
Job Details: 12/05/2023
"Customer complaint icemaker, not working and hasnt worked for a while. On arrival, the icemaker had no water or ice in it forest harvest mode. Could hear the valve kick on but no water trace the waterline and found it was underneath the sink and the valve was off. Customer said it has been acting up since the plumber was there and redid some of the plumbing. After I turned on the valve and tested unit it was filling just fine. Explained to customer can take up to 48 hours to make ice. As of now unit is working properly just by turning on the water valve."
We serviced a
SAMSUNG DRYER
Model DV45H6300GW/A3
Near Otsego, MN 55374
Phillip
Job Details: 12/05/2023
The dryer powers on but does not tumble. I could spin the drum and it feels free. I pulled the top off and found the belt is not broken but its not connected. The idler pulley is bad. I quoted for the repair. I replaced the idler pulley and oiled the rollers. I also vacuumed out the lint.
We serviced a
KENMORE WASHER
Model 40272900
Near Saint Joseph, MN 56374
Brandon
Job Details: 12/05/2023
"Customer stated, there was an issue with the unit draining, ran diagnostics found the pump was not coming on. Checked for voltage at the pump and found voltage. Gave customer a quote to replace the pump, customer approved. Replaced the pump, filled unit twice with water and ran the pump, checked for leaks. Checked the dryer venting. Customer has the thin flex venting from the dryer to the outside vent. I informed them of my concerns using the brush with a drill may tear the vent since its not straight. I suggested to the customer that a cleaning of the dryer maybe to be done. The dryer is venting at 11.9 mph on the outside of the house.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near St. Cloud, MN 56303
Brandon
Job Details: 12/05/2023
Customer stated the dryer would make noise after 20 minutes of use. Removed covers and drum. Found the idler pulley not spinning freely and a rear roller that was tight. Gave customer a price on repairing the idler pulley and customer approved. Cleaned off and lubed the rear roller. Installed new idler ran the unit. No noises dryer operating as it should
We serviced a
FISHER PAYKEL++ REFRIGERATOR
Model RF170ADX4
Near Golden Valley, MN 55416
Nate
Job Details: 12/05/2023
Installed new hinge assembly for door flap. Working great now.
We serviced a
LIEBHERR++ REF BUILT IN++
Model HC2082
Near Mendota Heights, MN 55118
Delton
Job Details: 12/05/2023
Replaced and moved thermistor from lower to upper right. That should take care of frost issue (Known issue with this fridge). Refrigerator is working good.
We serviced a
SCOTSMAN++ ICEMAKER++
Model SCCG30MA-1SU
Near Minneapolis, MN 55436
Delton
Job Details: 12/05/2023
Replaced pump motor assembly. Tested and no longer squealing. Ice maker is working good.
We serviced a
ASKO++ DISHWASHER
Model MISSING
Near Minneapolis, MN 55424
Nate
Job Details: 12/05/2023
"Dishwasher needed to be reinstalled/remounted. Also, theyve been having problems with back flow from sink into the dishwasher. I redid the drain line under the sink so its looped up now. It wasnt before. I reinstalled dishwasher. Mounted nice and firm now, and its flush with cabinets now. Was falling out when I got here.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Minneapolis, MN 55410
Nate
Job Details: 12/05/2023
Replaced bad ACU. Works great now.
We serviced a
ASKO++ DISHWASHER
Model DE95F1
Near Blaine, MN 55449
Phillip
Job Details: 12/05/2023
This is an older asko. The dishwasher has no power and it had water inside. I found a breaker was tripped on the panel. I reset the breaker and now the dishwasher is working. I let run for 25 minutes. It has no issues and drains. The start button on the console is cracked but it still works. No other issues found.
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Minneapolis, MN 55431
Delton
Job Details: 12/05/2023
I checked temperatures with vent attached and it got up to 270 degrees. I disconnected vent and was 206 degrees. I checked outside vent and found that they have mesh cover and was full of pet hair and lint blocking air flow. I recommend to customer to not use it since there is a flap already to customer will have it clean it often to prevent this.I ran test with auto dry with no clothes and it dropped time down and shut off. I added wet clothes and it added time and continued drying. So the sensor is working and can verify that the clogged vent was issue.I tilted back feet up so clothes would gravitate towards the front of dryer where the sensor is. I also recommended to put it on more dry for automatic drying cycles. Also matters on cycle selection of load of clothes being dried. Dryer is cycling heat and working good as im here.
We serviced a
GE RANGE
Model PGB950SEF3SS
Near Dayton, MN 55327
Matt
Job Details: 12/05/2023
"Customer complaint is, TOP OVEN NOT HEATING. Inspected and tested. Found the bake igniter in the top oven has failed. Customer approved repair. Installed new bake igniter and tested. Oven is heating great. Oven is now fixed.
We serviced a
LG WASHER
Model WM3670HWA
Near Victoria, MN 55386
Adam
Job Details: 12/05/2023
"Customers, complaint unit not draining. Customer did remove filter and tried cleaning it out. On arrival I removed the filter just to make sure everything was cleared up the propeller. Everything was great. Started the spin cycle and right away. The drain pump was loud added some water, and it would not drain it. Quoted customer bluebook for new drain pump. Customer approved installed new pump tested multiple times to make sure it was draining properly and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM00
Near Shorewood, MN 55331
Adam
Job Details: 12/05/2023
"Installed icemaker from last diagnosis, then jumped the cable for test mode to test. Icemaker ran through harvest and filled properly without issue. reassembled and made sure everything was working. Explain to customer it can take up to 48 hours to start actually producing ice."
We serviced a
BEKO DISHWASHER
Model DDT38532X
Near Maple Grove, MN 55369
Phillip
Job Details: 12/05/2023
The customer said the dishwasher still has a leak. I can see water sitting in the bottom tray. I ran the dishwasher for a while but found nothing leaking. There is crust on the bottom of the wash motor and the drain pump. I replaced all parts ordered. I ran it again and its working good. No other issues found at this time.
We serviced a
BEKO RANGE
Model SLGR30532SS
Near Minneapolis, MN 55405
Nate
Job Details: 12/05/2023
Replaced bad rail assembly. Now it stays closed when you push in the warming drawer.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8570SG/AA
Near Eden Prairie, MN 55346
Adam
Job Details: 12/05/2023
"Customers complaint became a big ice ball an ice compartment, then would leak. Four times people have been out to try to fix the issue. Sounds like theyve replaced the icemaker a few times but nothing else. Installed icemaker kit that someone did silicone everywhere on it so that is all sealed. So installed kit with the control board. Customer said control board was never replaced reassembled everything tested fills. No leaks.no errors. Ice maker fan working properly.
We serviced a
LG DISHWASHER
Model LDF7932ST
Near Osseo, MN 55311
Nate
Job Details: 12/05/2023
"Uninstalled dishwasher. Very, very tight space. Removed old drain line. Hooked up new drain line and ran it through the floor into the basement and connected it to the line in the basement the old one was connected to. They had a plumber out to remove the old hard copper line that was leaking. I installed new waterline to dishwasher that connects to water in the basement. Everything works great now.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Eden Prairie, MN 55346
Adam
Job Details: 12/05/2023
"Tenants complaint not making ice. We were here back in February at that time as a different tenant and it was the same issue icemaker not working. Found the ice maker fill hose frozen. Use my little waterline buddy defrosted it tested water pressure. We got good water pressure at icemaker in dispenser. To heater is ohms out fine and in test mode I can get power to it. At this time I cant find anything wrong with it always a possibility the heat is not kicking on and could be a control board issue, but also could be a insulation issue in the door. Explain diagnosis to homeowner. At this time hes happy that its defrosted and they can use it but he dont wanna repair it and its just gonna leave it."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA
Near Big Lake, MN 55309
Matt
Job Details: 12/05/2023
"Customer complaint is, WATER DISP IS DRIPPING/LEAKING. Customer said that they saw a puddle on the ground one day, but none sense. Inspected and tested. Dispenser tray is dry. I filled a cup about 10 different times and it was not leaking. Dispenser is testing good and not leaking while testing. Refrigerator is almost 2 years old and the filter has never been replaced. I recommend customer replace filter."
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Saint Michael, MN 55376
Matt
Job Details: 12/05/2023
"Customer complaint is, ICE MAKER STOPPED, FREEZER IS WARM AND FOOD HAS ICE CRYSTALS. Inspected and tested. Freezer temperature is -2F and FF compartment is 36F. Customer had freezer set at -4 and FF set at 36F. The ice crystals are on the food inside the packaging. The ice maker is trying to cycle, but is just clicking. Also the ice maker fan is not working in test mode but is moving air when its not in test mode. I think the ice maker is causing the freezer temperatures to be too cold causing ice crystals on their food because its trying to cycle and make ice, but cant. Refrigerator needs a new ice maker part number WR30X39345 and ice maker fan part number WR60X31997. Please call in for authorization and schedule me 2 hours on my return trip. ; saved tckt"
We serviced a
KENMORE RANGE
Model 790.72803012
Near Minneapolis, MN 55445
Matt
Job Details: 12/05/2023
"Customer complaint is, IGNITER NOT WORKING. OVEN is working, this is a problem with the cooktop. None of the burners are sparking. Found the spark module has failed. Quoted customer $369. to install new spark module. Customer approved repair. Part on order. ; ordrd 1 5304508269 (Spark module)"
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Roseville, MN 55113
Ivan
Job Details: 12/05/2023
"During troubleshooting, I discovered that the customer had disassembled the unit, leading to a significant leak due to the removal of the O-ring seal for the flow sensor. Additionally, I noticed leaks beneath the housing tub, and some of the plastic boots were compromised, likely during the customer's attempt to fix the issue. It appears that the connectors linking to the water flow for the main unit were disturbed.While testing all cycles in the diagnostic mode, I found no alarms, and everything checked out fine. However, the customer mentioned occasional issues with the drain pump and would like it replaced.To address these issues, the following parts are needed:WD01X22825 - O ringWD19X25187 - General Electric PUMP DRAIN KIT330 - WD01X10572 clamp needed for the plastic boot331 - WD01X10571 clamp needed for the plastic boot335 - WD01X10572 clamp needed for the plastic bootPlease provide a quote for the customer, and if there are any questions or if they wish to proceed with the repair.See pictures for reference . ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LRFDS3016D/01
Near Anoka, MN 55303
Phillip
Job Details: 12/05/2023
"The compliant is the freezer and fresh food are not cooling well. Both temps are 10-20 degrees above the set temp. A previous company was out and replaced the freezer evaporator fan and then said it had a bad compressor when they came back. The customer from time to time gets Cf-error. The CF is for a bad condenser fan. The side are warmer than normal. I pulled it out and removed the rear cover. The back is very hot and the condenser fan is not working. I pulled up the voltages and I do get the 12 voltdc and signal voltages per the tech sheet. The fan tried to start and when it did it squeals. It needs the condenser fan motor and blade. Please order parts and contact the customer. Condenser fan motor EAU65058502I tried to get a picture and I think k this is the whole fan assembly MEA65930101. If this is order this part instead. ; snapped 2 QuickPics, states that autho needed"
We serviced a
GE DRYER
Model GTDP200EF3WS
Near Minneapolis, MN 55414
Ivan
Job Details: 12/05/2023
"During our visit, we discovered the need for the following replacement parts. Additionally, we identified two broken baffles for the drum, as well as wear and tear on the belt and pulley. The temperature reached up to 160?F during operation. We also observed that the selector switch is worn out, but it is still functional. If any issues arise in the future, it may need to be replaced. For now, it is working adequately.WE14X20683: General Electric BAFFLE (Quantity: 2)WE03X31620: General Electric PULLEY (Quantity: 1)WE03X29897: Belt (Quantity: 1)WE2M174: Screws (Quantity: 6)Please let customer know the quote for repair . ; saved tckt"
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2
Near Savage, MN 55378
Delton
Job Details: 12/05/2023
Customer getting small dirt flakes all over clothes. Tub would need to be taken apart and outer tub and inner tub would need to be scrubbed down to full take care of problem. But based on this model/serial number it is affected by the Samsung voluntary recall sue to tops flying off.I called Hale and let him know about recall and I recommended to do their replacement to prevent further issues of the recall. Hale will look into it.Otherwise schedule 2 hours so i can split whole tub and manually scrub it out.Samsung 1-866-264-5636 ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXY04
Near Woodbury, MN 55125
Ivan
Job Details: 12/05/2023
"Customer complained that vegetables in the fresh section of the refrigerator were freezing. I noticed that the main settings were set to 44?F. Reset them to the manufacturer's recommendations of 37?F for the fresh section and 1?F for the freezer. In order to resolve this issue, we need to replace the air damper control, which is intermittent and stays open.WPW10258562 water valve W10814173 Whirlpool DIFFUSER; ordrd 1 W10814173 (Duper control)"
We serviced a
MAYTAG WASHER
Model LAT4916AAE
Near Chanhassen, MN 55317
Adam
Job Details: 12/05/2023
"Tenants complaint, not agitating and making a smell. Verified complaint. Found that it wont agitate and was getting a smell. Will spin completely fine. Tipped unit to the side and spun. Transmission by hand in it will not turn to. The left for agitate transmission is seized. Also, the motor was smoking from the transmission being seized cant tell if theres damage, but definitely did some wear on it. Transmission looks like its no longer available. Please verify that not available and update home owner. Added sticky note with homeowners phone number. I went over diagnosis with him, but did not give a quote because parts were NLA. 6-2097750 transmission ; saved tckt , states that autho needed"
We serviced a
KENMORE MICROWAVE
Model 40185043210
Near Monticello, MN 55362
Matt
Job Details: 12/05/2023
"Customer complaint is, SPARKING OVER THE FOOD AND LIGHTS ARE ON AND OFF. Inspected and tested. Microwave is really loud when it runs and randomly powers off and then back on. I disassembled control panel and all the plastic is brittle and falling apart. This microwave is in rough shape and is not worth fixing. If they want to fix it, it needs a new control panel, which is NLA, a new magnetron, capacitor and diode, a new door switch holder and all 3 switches. ; saved tckt"
We serviced a
BEKO RANGE
Model PRGR34552SS
Near Lakeville, MN 55044
Delton
Job Details: 12/05/2023
"Bake is not making even flame, only right side of burner tube is getting flame and other side will try but just get poofs but wont fully get even flames on both sides. Need to order oven bake burner tube also replace igniter.Also found that the wire shelf is bent on the bottom os the oven racks will fall off. That will need to be replaced also.Customer said that this is only 1 year old. (Serial number reflects that) I told customer to call into Beko and get this fixed under warranty. OFFICE: please watch for this paper work from Beko and once we have it please order parts and reschedule customer.Bake burner tube 210600027; igniter 264600003; wire shelf (left side) 219600001; saved tckt"
We serviced a
BOSCH WALL OVEN++
Model HBLP451LUC/01
Near Clear Lake, MN 55319
Brandon
Job Details: 12/05/2023
"Customer states the unit display a E302 code. Pulled unit out was able to test the leads to the bake and broil element, also checked the leads to the convection fan all tested ok. the high temp fuse is open. Will need a new high temp fuse. The high temp fuse part # is either 00631343 or 00631344Customer will need a price on repair. Will need to pull unit out to replace the fuse. ; snapped 1 QuickPics"
We serviced a
SAMSUNG RANGE
Model NX58J5600SB/AA
Near Burnsville, MN 55306
Delton
Job Details: 12/04/2023
Yellow flame was caused by near by humidifier and since they moved it it is back to blue flame. Customer says it seems to be lower temperatures than what it should be. I found that the igniter is weak and not pulling enough amps to turn on gas quickly. Replaced igniter and tested temperatures with their thermostat and mine. Tested temperatures and is warm by about 10 degrees. I adjusted oven 10 degrees. Oven is heating and working good.
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM3077RFB
Near Minneapolis, MN 55431
Delton
Job Details: 12/04/2023
"Replaced door latch lint, Tested and is not blowing breaker. Microwave is heating and working good."
We serviced a
GE REFRIGERATOR
Model PFE28KYNIFS
Near Maple Grove, MN 55311
Phillip
Job Details: 12/04/2023
The customer said the fresh food temperature was set at 37 but has gone up to the 40s. The freezer is still cooling good at 0?. I hooked up the new Nufy GE device in the current temperature was 41?. There was no active fault codes and all the fans are working. It did not need a firmware update. The temp shot up to 61 degrees 21 hours ago. At the same time the fresh food door was open for 5 minutes and it was in defrost. I advised the customer I found no issues and give it a few days to recover. I also did a cooling test and the fresh food evap has a full frost pattern.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mendota Heights, MN 55120
Ivan
Job Details: 12/04/2023
"Installed a brand new heater with no issues. Verified that it works fine by going through cycles and testing it in test mode, confirming that the heating element is functioning correctly."
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Zimmerman, MN 55398
Matt
Job Details: 12/04/2023
"Customer complaint is, NOT SPINNING, MAKES A CLICKING NOISE AND NOT WASHING. Inspected and tested. Found the actuator is broken. Customer approved repairs. Installed new actuator and tested. Washer is working great. Washer is now fixed.
We serviced a
GE WASHER
Model GFW550SSN0WW
Near Minneapolis, MN 55427
Nate
Job Details: 12/04/2023
Replaced bad motor. Runs great now. Much quieter.
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP116TW13
Near Becker, MN 55308
Matt
Job Details: 12/04/2023
"Customer complaint is, FRONT LOAD WASHER LEAKING FRONT RIGHT CORNER UNDER THE BOTTOM. Customer said it only leaked once and shes run about 5 loads sense and it didnt leak. Inspected and tested. I removed top and front panel and started a heavy duty cycle and watched it while it filled and was agitating and never saw it leak. I can see some staining from the door were water ran down the front. I watched washer fill, agitate and drain multiple times and it never leaked. I think washer was leaking from the door because the seal was dirty or something was stuck in it. I advised customer to keep the door seal clean and free from hair."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RF5
Near Minneapolis, MN 55431
Delton
Job Details: 12/04/2023
Replaced ice maker and water line. Waterline should no longer freeze up. Refrigerator is working good.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NS4A
Near Saint Paul, MN 55108
Ivan
Job Details: 12/04/2023
"During the visit, the customer, who recently moved to a new place, expressed concern that the machine might be operating incorrectly. He noticed a buildup of water inside the bottom of the machine, but I didn't observe anything out of the ordinary in that regard. I tested all functions in the diagnostic cycle, and everything works perfectly without any issues. Since he is new to his place, he will keep an eye on the unit while using it as usual."
We serviced a
BEKO DISHWASHER
Model DDT38532XIH
Near Saint Paul, MN 55104
Nate
Job Details: 12/04/2023
"Customer thought cycle was done and opened the door when there were 15 minutes left. The dishwasher got confused, and it never got cancelled out or reset. I showed her how to cancel a cycle, then made sure a new cycle would start fine, which it does. Walked her through the different cycle options. Everything works perfectly."
We serviced a
AMANA DISHWASHER
Model ADB1500ADW3
Near Minneapolis, MN 55417
Delton
Job Details: 12/04/2023
Replaced control board. Tested and dishwasher now turns on and no more errors. Dishwasher is running and working good.
We serviced a
SAMSUNG MICROWAVE
Model ME19R7041FS
Near Long Lake, MN 55356
Adam
Job Details: 12/04/2023
Installed new door from last diagnosis and latch. Tested afterwards and working great.
We serviced a
LG WASHER
Model WM8100HVA
Near Maple Grove, MN 55311
Phillip
Job Details: 12/04/2023
The complaint is the washer shakes bad and the tub is low. I removed the top and found the left spring is broken. I removed the 2 front weights but still needed help lifting up the basket so I could reconnect the new spring. The gasket and shocks are good. I ran the washers and its not shaking and works good now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Minneapolis, MN 55422
Phillip
Job Details: 12/04/2023
The complaint is the dishwasher does not drain all the water out. I started the drain and I could hear the pump come on. I looked under the sink and I found the rubber end of the drain hose is bent over and restricted. I removed the drain hose end and cleaned the ends out. I put the hose in a bucket and started a drain cycle. The dishwasher spit some food out but is now drawing good. I hooked back up and routed it differently so it wont bend and restrict again.
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Mahtomedi, MN 55115
Phillip
Job Details: 12/04/2023
The customer complaint is the dishwasher is totally dead. I verified the dishwasher is dead and will not start. I checked the outlet for the dishwasher and it has no voltage at all. I plugged the dishwasher into the garbage disposal outlet then turned the outlet on with the switch and now the dishwasher is working. The customer said they tried the disposal outlet but did not flip the wall switch just. The outlet is bad and needs to be changed. I advised the customer to have the outlet replaced.
We serviced a
LG WASHER
Model WM3431HW
Near Minneapolis, MN 55410
Nate
Job Details: 12/04/2023
"Takes 6 hours to dry, and will lock for an hour after it finally completes. Took apart heater assembly, blower wheel assembly, and bulkhead and found it packed with lint. Cleaned all lint out, reassembled and it runs great now."
We serviced a
MAYTAG LAUNDRY CENTER++
Model LSG7804AAE
Near Minnetonka, MN 55343
Nate
Job Details: 12/04/2023
"Taking two or three hours to dry clothes. Also, heating according to customer but it doesnt get very hot. I verified that when you start it, it fires right up and gets up to 145 before it cuts out. Then on the next cycle gets up to 160 and then cuts out. Told customer they are going to need to have their vent cleaned. They then mentions that the vent going into the ceiling could be disconnected. I disconnected it and found a large wad of lint built up. I cleaned that and now it runs and gets up to 275. Heating much better. Customer will test wet load now, and if it takes a long time to dry, will have the entire vent cleaned.
We serviced a
LG REFRIGERATOR
Model LMXS30776D/02
Near Victoria, MN 55386
Adam
Job Details: 12/04/2023
Tapped into the system and got pressure of 60 psi when running. looks like just bad compressor and no leak. Removed the old compressor and filter. Installed compressor. Purged system. Installed one side of filter purged to make sure its flowing through both sides. Finished the dryer filter. Pressured to 200 held with blue bubbles for 5 minutes while I updated board. All good. Vacuumed unit down under 300 microns. Filled to factory recommendation. Let unit run while cleaning up. Unit is operating correctly.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Minneapolis, MN 55406
Delton
Job Details: 12/04/2023
Replaced motor/sump assembly and water valve. Ran diagnostics and completed with no errors and all functions are working. Dishwasher is working good.
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS171TW01
Near Wayzata, MN 55391
Nate
Job Details: 12/04/2023
"Customer has been smelling sort of a burning smell when dryer runs. I took dryer apart and found a lot of lint in bulkhead, as well as charred lint on heater assembly and lint built up on motor. Vacuumed all lint out: uninstalled heater and cleaned that all up. Used red glue to refasten gasket around bulkhead. There was a scraping sound when it ran, so I made some adjustments and now no scraping. Runs great now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MS3
Near Minneapolis, MN 55417
Delton
Job Details: 12/04/2023
"Found that the freezer drain is clogged and frozen over and when in defrost mode will leak onto bottom of freezer and eventually leak onto floor. Customer approved drain clean estimate. Unclogged drain, tested and now drains correctly into drip pan and no longer leaks. Refrigerator is working good."
We serviced a
GE WASHER
Model GFWS1700H1WW
Near Minneapolis, MN 55403
Nate
Job Details: 12/04/2023
All 4 dampers are broken. Quoted for the 4 dampers. 9 year old washer. She will most likely replace. ; saved tckt
We serviced a
FRIGIDAIRE DRYER
Model FAQG7111LW0
Near Saint Paul, MN 55110
Ivan
Job Details: 12/04/2023
"After carefully removing the covers and inspecting the machine, I observed that the motor displayed weakness during the cycle. A thorough examination of the windings revealed that one of them was unfortunately found to be open. Moreover, the main shaft caused the blower wheel to melt, resulting in disruptive noises as the blower wheel became loose and melted the ID plastic. Additionally, the main drum wheel is noticeably worn out. I diligently cleaned up as needed, but currently, the machine is not operational. To add to the challenges, the filter case is cracked.For the necessary repairs, we will require the following parts:131658800 - Dryer Door Catch (Quantity: 4)134793500 - Dryer Idler Assembly (Quantity: 1)134715900 - Dryer Drum Support Roller (Quantity: 4)131775600 - Dryer Blower Wheel and Housing Assembly (replaces 131775610) (Quantity: 1)134693300 - Motor (Quantity: 1)134710705 - Dryer Lint Duct (Quantity: 1)Please provide a quote for these parts to the customer.; saved tckt"
We serviced a
KENMORE WASHER
Model 79641262610
Near Minneapolis, MN 55419
Delton
Job Details: 12/04/2023
Getting tE error (thermistor error) intermittently but been a lot more often recently. Also gettin UE error for unbalance load sometimes. Based on the load I informed them to use more items with one heavy item the washer will have hard time to balance load.Thermistor will need to be replaced. Customer approved estimate. Ordering part and rescheduling.; ordrng 1 6322FR2046C (Thermistor)
We serviced a
ASKO++ WASHER STACKED++
Model WM33A
Near Minneapolis, MN 55423
Delton
Job Details: 12/04/2023
"When pushing start you can hear relay click but thats it and washer wont advance or fill. I turned off power to washer and turned it back on and washer did start and fill, ran for about 5 minutes then it stopped. I could hear that motor was squeaking as it was rotating.I called into ASKO tech support and a person answered that wasnt a tech and then said tech would call me back and after 20 minutes no call back and no one answer touch support when I called again.so im not %100 sure but I suspect that it is door lock or control board. I cant find parts break down. Please quote on door lock and control board ( I dont think there is a motor control board, looks like just one board?)Quote on control board and door lock and labor.Is stacked in very tight space and would need to pull out to get dryer off to get to board.Custoemr said that they would do it, otherwise would probably need two guys.; saved tckt"
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN115TW01
Near Minneapolis, MN 55423
Delton
Job Details: 12/04/2023
Replaced front control board. Tested and no more errors and washer starts and is agitating and working good.; ordrd 1 204141p (Front control board)
We serviced a
MAYTAG WASHER
Model MVWB835DWO
Near Saint Paul, MN 55104
Nate
Job Details: 12/04/2023
"The transmission is in rough shape. This has affected the rotor and stator which are all rusty now from water leaking through. Quoted for new transmission, rotor/stator, clutch and wash plate which is stuck to transmission. Left message with owner. Told her if we are able to get wash plate off, it would be around $100 less. Asked her what shed like to do. 9 year old washer. ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Wayzata, MN 55391
Adam
Job Details: 12/04/2023
"Customer is having multiple issues. First one is not cooling properly. Customer said theyve had it recharged. Once on arrival there was a bullet valve already on it took pressures. Static pressures under 30 psi. Definitely a leak somewhere no die was added to unit. Cant tell where leak is, will need sealed system approval. Would have moved ahead on sealed system, but have multiple other issues that need to be addressed and approved. Other issues are crisper drawers not fitting right and shelf. See photos parts listed below needed also the icemaker I can get it to fill but it freezes on the harvest. Needs a new icemaker for the sealed system. Its common for fresh evap being bad. any questions please call Tech.W10789490 pans 2W11094883 frontsWPW10498906 rail support LFWPW10498902 rail support W10499289 slide left WPW10489978 top support W11658802 ice makerSealed system leak. ; saved tckt"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REC0
Near Minneapolis, MN 55410
Nate
Job Details: 12/04/2023
Doesnt often start. The shaft connected to the control board has play to it. Depending on which way you press down on the shaft it sometimes starts. Needs new main pcb: 154547701. Cant find anyone who has it. Please see if we can get it. ; O-emld tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB126RBS1
Near Chanhassen, MN 55317
Adam
Job Details: 12/04/2023
"Tenants complaint, dirt and debris on dishes after each use. Verified complaint ran unit and looked inside water. There was a little chunks of black floating. Inspected inside unit and found heating element is decayed and rotting and falling apart. Will need new heat element. Wash motor and drain are working properly. Add photo for quote. Called for approval no answer left voicemail ; saved tckt"
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Corcoran, MN 55340
Adam
Job Details: 12/01/2023
Installed display board from last diagnosis once installed make sure all features and buttons are working properly. Everything is working properly and unit is back to original state.
We serviced a
ELECTROLUX RANGE
Model EI30GS55JSD
Near Excelsior, MN 55331
Adam
Job Details: 12/01/2023
"Customers complaint is getting gas smell when baking an oven. Disassembled the covers over bake igniter, then tested unit. The igniter would start to glow, but was weak and would open the gas prematurely and would give us a gas smell. Customer approved installed part reassembled then tested unit is working properly
We serviced a
KENMORE WASHER
Model 110.47086600
Near Waconia, MN 55387
Adam
Job Details: 12/01/2023
Customers complaint did 3 Loads then error code. F26 again. The error code is for the door latch. Verified complaint. Removed lock inspected. Noticed. The spring was stuck. Unstuck the spring and reinstalled. Unit is working again. Open closed and locked over 20 times no issue.
We serviced a
GE DISHWASHER
Model GDF530PSM2SS
Near Otsego, MN 55301
Matt
Job Details: 12/01/2023
"Customer complaint is, NOT TURNING ON. Inspected and tested. UI is unresponsive. I inspected the board and the light is flashing, so board has power. I installed new UI board and dishwasher turned on. I started a cycle and dishwasher was leaking on the left side from the fill funnel. The tabs that hold it in place are broken off and there part of the plastic tub and are not replaceable. Customer is going to see if he can attach it and make it work."
We serviced a
BEKO RANGE
Model PRGR34550SS
Near Buffalo, MN 55313
Matt
Job Details: 12/01/2023
"Customer complaint is, OVEN NOT TURNING ON/HEATING UP. Inspected and tested. Broil works, but not the bake. Theres 120V to the bake ignitor, but its not glowing. Installed new bake ignitor and tested. Oven is heating great. Range is now fixed.
We serviced a
BOSCH RANGE
Model HGI8054UC/07
Near Saint Paul, MN 55105
Ivan
Job Details: 12/01/2023
"The customer complained about yellow flames coming out of the burners. I performed preventive maintenance on the unit, verifying that it works correctly, and checked all functions to ensure they are operating properly. After all this burners come out nice and blue ."