Service History 4 - Omega Force Appliance Repair

We serviced a

GE DISHWASHER

Model GSD2200F00WH

Near Maple Grove, MN 55311

Matt

Job Details: 02/24/2023

"Customer complaint is, TAKES ALONG TIME TO START AND LEAKING. Inspected and tested. Found water is leaking from the solenoid seal causing it to not drain. Needs a new solenoid kit and seal. Installed new solenoid kit, push on nut, seal and tested. Now its leaking from the sump underneath. This dishwasher is really old and the plastic underneath is brittle. Im going to try replacing the sump inlet assembly and if that doesnt fix it, we would have to completely rebuild the sump and pump assemblys underneath and thats going to be over our limit. Installed new sump inlet assembly, cap, cover and screws. Tested and dishwasher is working great and no more leaks. Dishwasher is now fixed. Customer is replacing the old copper supply line with a flexible one."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Andover, MN 55304

Matt

Job Details: 02/24/2023

"Customer complaint is, NOT COOLING. REFRIGERATOR IS ONLY 50 DEGREES AND EVERYTHING IN THE FREEZER IS THAWED. Inspected and tested. Both freezer and FF compartments are 57F. Fans and compressor are not running. I put refrigerator into test mode and thermistors tested good, the fans are all working. I tried the compressor test and everything worked perfectly. I power cycled refrigerator and now the compressor and fans are running and its starting to cool. Everything is testing good. Im going to follow up with customer this afternoon. I followed up with the customer at 4pm and they said temperatures seemed to be back to normal. Dana can you you follow up with this customer on Monday and confirm that refrigerator is still cooling. If not, I think we will have to start by replacing the power board part number W10830278. ; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Osseo, MN 55311

Phillip

Job Details: 02/24/2023

"The customer said the washer does not agitate. I put the washer into service mode to run agitate. The washer activated the shifter but its not going into agitate. The shifter is broken. I quoted the customer for the repair. I replaced the shifter and now it works great. ; used 1 W10913953 (SHIFTER, ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5CHQXKT03

Near Farmington, MN 55024

Delton

Job Details: 02/24/2023

"Replaced listed parts, tested ice maker and it cycles and fills. Refrigerator cold control and defrost thermostat, crisper drawers. Refrigerator is cooling..Ice bucket assembly part# WPW10312300; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL LAUNDRY CENTER++

Model LTE6234DQ2

Near New Hope, MN 55427

Nate

Job Details: 02/24/2023

"Not spinning or draining. Found a bad lid switch. Replaced it, now it runs and drains great. ; used 1 3949247V (LID SWITCH) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS3

Near Maple Grove, MN 55311

Phillip

Job Details: 02/24/2023

The customer said that dishwasher will get loud at times during the wash and drain cycles. I ran the dishwasher and the wash cycle sounds good. The customer said that when it drained thats when it made the noise. The drain pump sounded normal operation and drains good. I removed the drain pump and found a toothpick was down inside the drain pump housing. I removed the toothpick. I advised the customer the sound from the drain pump is normal.

We serviced a

SAMSUNG DRYER

Model DVE45N5300W/A3

Near St. Cloud, MN 56301

Seth

Job Details: 02/24/2023

"Poor drying quality, blocked vent. Noise is due to a rattle it is a stacked unit. Temps were 250s and it was short cycling. They will get the vent cleaned."

We serviced a

SAMSUNG RANGE

Model NE63T8711SS/AA

Near Maple Grove, MN 55311

Phillip

Job Details: 02/24/2023

The complaint is the main display is totally dead. The burners still work. This is a electric range. I pulled the range out and inspected the main board. Im getting 120 volts into the main board. I tested to see if I get any dc voltage out of the main board . From the plug that looks like it supplies power to the display I do get 12 volts and 5 volts dc out of the main pcb board. I gave the customer a quote for the front display board. Im ordering the part. ; ordrd 1 DG94-03583A (ERC CONTROL)

We serviced a

KITCHENAID RANGE

Model KFEG500EWH3

Near Big Lake, MN 55309

Matt

Job Details: 02/24/2023

"Customer complaint is, TEMPS ARE UNEVEN IN THE OVEN. Customer said cakes are cooking to fast around the outside and taking long to cook the inside causing it to fall. Inspected and tested. Bake and broil elements tested good. The oven temperature sensor tested good. They sent me a main board and broil element. . ; saved tckt"

We serviced a

FRIGIDAIRE RANGE

Model FGEF3055MFE

Near Roseville, MN 55113

Nate

Job Details: 02/24/2023

"When they turn on the front left burner, the oven shuts off. The switch for the burner grinds when you turn it. Quoted for new switch. Customer took part number and will order himself and install to save money. Will be 1/3 of the cost."

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Saint Paul, MN 55108

Nate

Job Details: 02/24/2023

Not igniting so it got red tagged. Found a bad ignitor. Replaced ignitor with truck stock. Ignites and heats great now. ; used 1 12400035 (IGNITER) from stock

We serviced a

WHIRLPOOL RANGE

Model RF368LXPT1

Near Farmington, MN 55024

Delton

Job Details: 02/24/2023

Replaced right 2 burner infinite switch and control board. Tested and no buzzing sound and indicator light is working correctly. Range heats and is working good.

We serviced a

GE DRYER

Model MISSING

Near Osseo, MN 55311

Phillip

Job Details: 02/24/2023

"The customer complaint was the timer does not work. When she sets a cycle and presses start it will not start, she has to fiddle with the timer knob to make it start. I tried the timer and I could tell the knob was slipping. I removed the knob and found it was cracked in the center so the metal sleeve was slipping on the metal timer shaft. I swapped the knob with the knob for the wrinkle care. The customer said she never uses that knob so it was ok. The timer now works as it should and the dryer is heating. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

SAMSUNG MICROWAVE

Model MS19M8020TG

Near St. Cloud, MN 56301

Seth

Job Details: 02/24/2023

"This is a counter top microwave. Its not covered, its making a reading noise due to an installation issue."

We serviced a

KENMORE RANGE

Model 362.7171891

Near Osseo, MN 55311

Phillip

Job Details: 02/24/2023

The customer said the oven was running hot and cooling uneven. I removed the oven bottom and cover. I started the bake and it started right up in about 15 seconds. The flame was a little large and the base of the flame was lifting on the burner tube. I adjusted the air shutter so the flame is more relaxed and tight against the burner. I tested the oven temp and found it was over heating by 50 degrees. A new thermostat is not longer available. I tried to adjust the knob but I could not adjust down 50. I set the oven 50 degrees cooler and then it was heating to the desired temp. The customer is the only one that uses the oven so she was ok with that.

We serviced a

LG WASHER

Model WT7300CV/01

Near Minneapolis, MN 55443

Phillip

Job Details: 02/24/2023

The customer complaint was she is getting white lint or a white substance on the clothes. She also said sometimes the washer shakes real bad in the spin. I first entered the diagnostic mode to check for fault codes. No codes were present. I ran the test cycles and every function is working as it should. The front of the washer was not level so I raised the front legs. I found the drain hose was down the drain more than 9 inches. I pulled the drain hose out and kept only 6 inches in the drain pipe. I put 2 zip ties around the pipe to hold it in place. The customer is only using 1-2 teaspoons of a h.e soap. The customer has never cleaned the washer before and they live is a city with really hard water. I advised the customer to clean the washer monthly with a washer cleaner. No other issue found today.

We serviced a

WHIRLPOOL DRYER

Model WED8000BW0

Near Rosemount, MN 55068

Delton

Job Details: 02/24/2023

Found that idler pulley is worn out. Customer approved estimate. Replaced idler pulley and cleaned out inside dryer of lint built up. Tested and dryer now tumbles quietly and heating and working good.; used 1 WPW10547292 (IDLER PULLEY) from stock

We serviced a

LG WASHER

Model WT1501CW

Near Chanhassen, MN 55317

Adam

Job Details: 02/24/2023

Installed all parts from last diagnosis and then tested multiple times no leaks and everything is working properly

We serviced a

DANBY DISHWASHER

Model DDW1809W-1

Near Minneapolis, MN 55406

Nate

Job Details: 02/24/2023

"Unit beeps but power button doesnt light up, it doesnt run, drain or fill. Called Danby tech support, confirmed power button is getting 120, and sending 120 to board. Spoke with JR. Needs a new main board and start button. ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Minneapolis, MN 55419

Nate

Job Details: 02/24/2023

Still not fully draining. Found the little flap in the drain line was partially stuck shit. Loosened it and now it isnt getting stuck shut anymore. Drains awesome.

We serviced a

FRIGIDAIRE FREEZER

Model FFFH21F4QW0

Near Eagan, MN 55123

Delton

Job Details: 02/24/2023

"Replaced control control last time and replaced defrost timer this time. Refrigerator turns on, compressor is running. Refrigerator is cooling and working good."

We serviced a

GE REFRIGERATOR

Model PGSS5RKZHSS

Near Eagan, MN 55123

Delton

Job Details: 02/24/2023

"Found that compressor is not running. Found that compressor inverter board is shorted and not sending power to compressor. Customer approved estimate. Replaced inverter board, Tested and compressor turns on and refrigerator is starting to cool. Refrigerator is working good.; used 1 WR49X10283 (COMPRESSOR INVERTER) from stock"

We serviced a

LG WASHER

Model WM8000HVA

Near Inver Grove Heights, MN 55077

Delton

Job Details: 02/24/2023

"Found that the drain pump fins are broken and not draining out water. Also found that bearings are going bad and is loud during spin. I informed customer but they wanted to go ahead and replace the drain pump knowing that bearing is bad and is not worth it to fix and a new washer would be needed.They wanted to get this working for next few months then will replace washer.Replaced drain pump, tested and washer now drains and spins. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Minneapolis, MN 55431

Nate

Job Details: 02/24/2023

"Fresh food not cooling. Confirmed that the defrost heater comes on. Sensor on evaporator tests at 8000 ohms or 85 degrees even though its covered in ice. Has a bad sensor. Ordered a new one, steamed off evaporator. Coming back Tuesday to install. ; ordrd 1 WPW10384183 (Temp sensor)"

We serviced a

SPEED QUEEN WASHER

Model awn311sp111tw01

Near Saint Paul, MN 55116

Delton

Job Details: 02/24/2023

Replaced belt and idler kit. Tested and no more burning smell. Washer is working good.

We serviced a

WHIRLPOOL WASHER

Model LSQ9659PW4

Near Eagan, MN 55122

Delton

Job Details: 02/24/2023

"Found that motor coupler broke. Customer approved estimate. Replaced coupler, tested and washer now agitates and spins. Washer is working good.Applied $10 discount magnet coupon.; used 1 285753A (DD COUPLER) from stock"

We serviced a

GE WASHER

Model GTW460ASJ7WW

Near Chaska, MN 55318

Adam

Job Details: 02/24/2023

Customers complaint not spinning clothing out and shaking. These GE top loads are known for shaking badly. Hooked up SmartHQ and had a error code for unbalanced load. Otherwise nothing. Put unit in spin watched RPMS. Unit was getting to correct RPMs and sounds normal. Also checked the drain pump. The agitator and everything is working properly. Updated unit with new software update

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/01

Near St. Cloud, MN 56304

Seth

Job Details: 02/24/2023

Wont drain. The dishwasher was stuck mid cycle. I reset It abs it designed perfect. I watched 2 complete rinse cycles with no issues. I educated the customer on resetting the dishwasher if it is interrupted during the cycle and wont restart.

We serviced a

WHIRLPOOL DRYER

Model WED5500XW1

Near Chaska, MN 55318

Adam

Job Details: 02/24/2023

"Customers complaint over heating, burn marks. Customer is getting brown marks in white clothing. Checked the temp of dryer at medium heat high at 150-155. Which is perfect high is 180. Again perfect. Unit sounds good and is heating properly. Nothing mechanical wrong. Possible that clothing is running on seals but even if we put new seals on still will have the clothing touch seals. Cleaned out unit then tested. Unit is working properly"

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNS/02

Near Chaska, MN 55318

Adam

Job Details: 02/24/2023

"Customers complaint ICE MAKER IS NOT WORKING, WATER IS NOT COMING OUT COLD. REF IS COOLING. Ice maker in the fresh food full of frost went through test mode getting E2 error for bad ice maker. Quoted for new ice maker and rescheduled customer for Tuesday. ; ordrng 1 11036056 (I/M ASSY)"

We serviced a

GE WASHER

Model GFW550SSNOWW

Near Sauk Rapids, MN 56379

Seth

Job Details: 02/24/2023

"Not spinning out completing the cycle. She was washing 2 rubber backed rugs. The smart hq states it had an inverter board error I walked through the diagnostics it is bad and motor error. She noted a recent power event seemed to kick off this issue. The unit will not spin faster than 12rpm and the motor bearing can be heard when it spins. Please source motor and inverter board. WH22X32957- board, WH03X29524 - motor both show as back order; saved tckt"

We serviced a

SAMSUNG DRYER

Model DVE5OR5200W/A3

Near Saint Joseph, MN 56374

Seth

Job Details: 02/24/2023

"Squeaks, and duct is not sealed. I replaced the duct and inspected the rolling chassis. All the rollers and idler were smooth and I could find no faults. I cleaned the cavity and installed a new flex pipe. The dryer lid was loose and there was a metallic noise when you pushed on it so I installed a shim. The dryer is now fixed.; ordrd 1 DFLX4 (Duct)"

We serviced a

WHIRLPOOL DRYER

Model WGD9200SQ0

Near Edina, MN 55436

Nate

Job Details: 02/24/2023

"Running loud. Found a bad bearing on an idler pully. Replaced with the truck stock whirlpool pully, vacuumed out lint, cleaned and oiled rollers. Runs great now. ; used 1 279640 (ROLLER) from stock"

We serviced a

MAYTAG DRYER

Model MEDE300VW1

Near Eagan, MN 55123

Delton

Job Details: 02/22/2023

"Found that front rollers and idler pulley were worn causing squeaking. Customer approved estimate. Replaced rollers and pulley roller, tested and no squeaks. Dryer is working good,; used 1 349241T (), and 1 279640 (ROLLER) from stock"

We serviced a

LG DISHWASHER

Model LDP6797ST

Near Saint Paul, MN 55116

Delton

Job Details: 02/22/2023

"Found that door lock is going bad, it is very finicky one time door is shut the cycle will advance and next time it will not sense that the door is shut to start.I wiggle the door latch and it will sense door shut then sense it is open. Tested and all other functions seem good. Gave customer estimate to replace door lock and customer will think about it and call back if they want to proceed."

We serviced a

LG RANGE

Model LRG3091ST/02

Near Saint Paul, MN 55107

Delton

Job Details: 02/22/2023

"Customer said we are the 3rd company out from AHS. There is nothing we can do or replace that will make this customer believe that this is fixed and wont kill her family. First company that was out she had said replaced something and said that oven was good to use and then their CO2 detector went off again. THeir CO2 detector is outside the kitchen in the living room maybe 15 feet away. She had called gas company out again and sounds like they scared her by saying that it was really bad and could cause death. Xcel noted that it should be replaced (see pictures) so customer will not accept anything besides that option.I tested and it appears to have nice even blue flame and is heating. Im not sure what it could be. Customer stated that they have not done any painting or staining.(See all pictures of what gas company left)As i left i turned off gas and power as it was when i arrived.; saved tckt"

We serviced a

LG WASHER STACKED++

Model WM1388HW

Near Minneapolis, MN 55408

Delton

Job Details: 02/22/2023

"Found that the CL code shows on display as soon as washer is turned on and cannot start cycle. CL means child lock function is on and buttons wont be responsive. I showed customer how to turn on/off the child lock to hold down the child lock button for 3-5 seconds.I ran full diagnostics and all functions are working good. I did find a lot of suds and suggested that less soap be used.Washer is working good."

We serviced a

LG REFRIGERATOR

Model LFXS28968S/00

Near Plymouth, MN 55446

Nate

Job Details: 02/22/2023

"Not cooling. 76 in fresh food and freezer. Compressor running, buzzing, condenser line is cold not hot. Please submit to WHE and let them know it has a sealed system issue. ; O-emld tckt"

We serviced a

MAYTAG WASHER STACKED++

Model MLG2000AWW

Near Hopkins, MN 55305

Nate

Job Details: 02/22/2023

"Not draining. Got to the drain pump, it has a broken impeller. Quoted for new drain pump. Coming back Monday to install. ; ordrd 1 WP22003059 (Drain pump)"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3052TSD

Near Minneapolis, MN 55426

Nate

Job Details: 02/22/2023

"Not heating. Found a bad bake ignitor. Replaced, heats great now. ; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

LG RANGE

Model LRE3194BM/00

Near Plymouth, MN 55447

Phillip

Job Details: 02/22/2023

The customer complaint is the oven does not bake and when they use the cooktop they hear clicking. I explained that since a its a electric range the burners will cycle on and off to maintain heat. The burners are controlled by relays and they must close and open to maintain the temperature for the burners. I found the power cord terminal block screws are loose and the red wires in the terminal block melted loose and it damaged the harness. I tried to tighten the connection. The bake was working on and off. It needs a terminal block and harness to be fixed properly. I gave the customer a quote for the repair. At this time he declined the repair. He will call us back if he wants it fixed. I created a estimate. EAG32629302 block

We serviced a

LG REFRIGERATOR

Model LFXC24726D/01

Near Maple Grove, MN 55369

Matt

Job Details: 02/22/2023

"Customer complaint is, ICE MAKER STOPPED WORKING. Inspected and tested. FF compartment temperature was 37F and freezer was -1. I pressed the test button on the ice maker and it cycled, but did not fill with water. I did that twice with the same results. The ice maker has failed. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."

We serviced a

UNKNOWN GARBAGE DISP++

Model NONE

Near Fridley, MN 55432

Matt

Job Details: 02/22/2023

"Customer complaint is, WILL NOT TURN OFF AND CONTINUALLY RUNS. Inspected and tested. Found the garbage disposal has a air actuated switch and the switch is not turning it off. Garbage disposal works great when its on. Installed new garbage disposal air actuated switch and tested. Garbage disposal is now turning on and off with the switch. Garbage disposal is now fixed. Im not able to install the nut that holds the switch in place on the counter top, because its to close to the sink and theres not enough room to put the nut on. Its staying and place and you cant tell that its just sitting there unless you pull up on it and shouldnt be a issue."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1250REQ1

Near St. Louis Park, MN 55416

Nate

Job Details: 02/22/2023

"Dishwasher not draining. Found a piece of broken dish in the pump. Cleaned it out, drains great now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY02

Near Minneapolis, MN 55447

Phillip

Job Details: 02/22/2023

The customer complaint was water is leaking out the ice maker compartment. The ice maker was off when I arrived. I turned it back on and the ice module was making some noises and not rotating like it should have been. The customer said when they turned the ice maker off the leaking stopped. I quoted the customer for a new ice maker assembly. I replaced the ice maker and ran a fill test. The new ice maker filled and did not leak. I advised the customer to dump out the first couple batches of ice. I also advised to give it 24 hours to fill the bucket. ; used 1 W10882923 (I/M ASSY) from stock

We serviced a

WHIRLPOOL DRYER

Model LGB6300PW0

Near Osseo, MN 55311

Phillip

Job Details: 02/22/2023

The dryer was not heating up at all. The gas coils were not buzzing or making any noises. I removed the rear panel and found the fuse was bad. I replaced the fuse and checked the air flow. The dryer is heating and the air flow is good. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

KENMORE REFRIGERATOR

Model 596.6927299

Near Maple Grove, MN 55369

Phillip

Job Details: 02/22/2023

The customer moved the fridge to this house and now its not cooling. The fridge was plugged in and the thermometer was in the cooling position. The fans and the compressor are not running. I verified its not stuck in defrost. I removed the operating thermostat and just the thermostat. I plugged the fridge back in and the compressor and fans started right up. I gave quote for the thermostat and labor. ; ordrd 1 W10752646 (COLD CONTROL (STANDARD))

We serviced a

KENMORE REFRIGERATOR

Model 106.6215311

Near Rogers, MN 55374

Phillip

Job Details: 02/22/2023

The customer said the freezer is fine but the fresh food is not cooling. The freezer temp was around 0 and the fresh food was around 45. I removed the evaporator cover and found the evaporator fan is not working. I do get voltage to the fan motor. It needs a new fan and the ducts to be defrosted. ; ordrd 1 WP2315539 (Fan motor)

We serviced a

KENMORE DISHWASHER

Model 665.1777999

Near Champlin, MN 55316

Matt

Job Details: 02/22/2023

"Customer complaint is, MAKING A LOUD NOISE. Customer said its randomly making a loud noise, but not all the time. Inspected and tested. I took apart the sump assembly and found a piece of plastic in the screen, but otherwise everything looked good. Reassembled and tested dishwasher. Dishwasher sounds great. Im not sure if the piece of plastic was the issue, or if this is one of the times the dishwasher sounds good. Dishwasher is testing good."

We serviced a

LG DRYER

Model DLG2241W

Near Minneapolis, MN 55404

Nate

Job Details: 02/22/2023

"Replaced bad rollers, oiled all rollers and pully, vacuumed lint out, runs and heats great now. Very quiet. ; used 2 4581EL2002h (ROLLER) from stock"

We serviced a

ASKO++ DISHWASHER

Model DBI663THS.U/728603

Near Bloomington, MN 55437

Delton

Job Details: 02/22/2023

"This dishwasher is on the 17th floor.Dishwasher not draining. Found that there was broken piece of coffee mug stuck inside drain pump. Removed debris, Tested and dishwasher now drains and all functions are working good.."

We serviced a

SAMSUNG DRYER

Model MISSING

Near Saint Michael, MN 55376

Phillip

Job Details: 02/22/2023

"The dryer starts but the drum would not tumble. I removed the top and found the belt was not on the pulley and it was not broken but very torn up. I found the idler pulley was stuck and the belt was rubbing a groove in it. I quoted for the idler and belt. I replaced the idler and the belt and oiled the other rollers. The dryer sounds good and is working. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 DE634A (IDLER PULLEY), and 1 WP33002535 (BELT DRUM) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Minneapolis, MN 55419

Nate

Job Details: 02/22/2023

Replaced bad drain pump. Already cleaned out air gap. Drains great now.

We serviced a

KENMORE DISHWASHER

Model 665.14579N612

Near Ramsey, MN 55303

Matt

Job Details: 02/22/2023

"Customer complaint is, DISHWASHER WASN'T DRAINING, HUSBAND FIXED THAT BUT NOW THE DISHWASHER IS LEAKING ALL OVER THE FLOOR. Inspected and found customer was running the dishwasher without the upper rack. Installed upper rack and tested. Dishwasher is working great and not leaking."

We serviced a

THERMADOR++ DISHWASHER

Model NOTAVAILABLE

Near Saint Joseph, MN 56374

Seth

Job Details: 02/22/2023

Customer was concerned that it was leaking. Upon arrival in inspection she showed me the source of the leak. I removed the dishwasher and we watched a full cycle and it never leaked.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

WHIRLPOOL DRYER

Model WGD9200SQ0

Near Becker, MN 55308

Seth

Job Details: 02/22/2023

"F01 error, failed control board. The tracer was in to poor of shape to solder. Please find a board. ; saved tckt"

We serviced a

GE REFRIGERATOR

Model PWE23KSDBSS

Near Saint Michael, MN 55376

Phillip

Job Details: 02/22/2023

The customer said the fresh food is not cooling and the temp was around 60. The freezer section is good and temp was around 0. When I opened the doors I did not see frost on the evaporator cover and I could not hear the evaporator running. I removed the fan and its not turning. I quoted for the fan and labor. I replaced the evaporator motor and ran the firmware update. ; used 1 WR60X26866 (EVAP FAN MOTOR (STANDARD SXS) AC) from stock

We serviced a

SAMSUNG MICROWAVE

Model ME21H706MQS/AA01

Near Otsego, MN 55362

Matt

Job Details: 02/22/2023

"Customer complaint is, DOES NOT KEEP TIME AND COOKS FOR 2 MINS AND STOP. Inspected and tested. Microwave ran for about 4.5 minutes and then went dead. It was heating, but the cooling fan is loud. Quoted customer for replacing the board and cooling fan. Customer declined repairs and is going to replace the microwave."

We serviced a

FISHER PAYKEL++ WASHER

Model WA3927G1

Near Hopkins, MN 55305

Adam

Job Details: 02/22/2023

Replaced agitator because the old one was busted. Collect both repairs on this ticket

We serviced a

KENMORE REFRIGERATOR

Model 795.71033.010

Near Buffalo, MN 55313

Seth

Job Details: 02/22/2023

I replaced the mullion spring and tested it the door it is now fixed.

We serviced a

MAYTAG DISHWASHER

Model MDBH979SAB1

Near Maple Lake, MN 55358

Seth

Job Details: 02/22/2023

I replaced the UI and tested the dishwasher. It is now fixed.

We serviced a

ASKO++ DISHWASHER

Model DBI663THS.U/72603

Near Bloomington, MN 55437

Delton

Job Details: 02/22/2023

This dishwasher is on the 16th floor. Customer said that dishwasher wouldnt power on and start. As im here dishwasher turns on and is running. Went into diagnostics and all fucntions are working good as im here. Dishwasher is running cycle.This is a business and they said that we need to fill out an I9? Please contact customer and collect payment.

We serviced a

FISHER PAYKEL++ DRYER

Model DG7027G1US

Near Hopkins, MN 55305

Adam

Job Details: 02/22/2023

The back bearing fell apart. Disassembled unit and replaced the back bearing kit. Reassembled unit then tested unit is working great.

We serviced a

LG WASHER

Model WM3370HWA

Near Wayzata, MN 55391

Adam

Job Details: 02/22/2023

"Customers complaint unit not cleaning well now and making noise. Spun unit by hand and it seams good. Put unit in a spin and unit ran properly and bearing has a little louder then normal noise. But everything else is good. Ran through diagnostic mode and checked the valves and they are working properly also. Customer said they have tried multiple cleaning cycles with different types of cleaners but still has a bad smell. Unit isnt over sudsing and customer isnt using to much soap. I cant find anything wrong with unit besides the smell and thats inside the basket itself and tub and in between the spider. There is no repair for this besides a complete disassembly and pressure washing. ; snapped 1 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Excelsior, MN 55331

Adam

Job Details: 02/22/2023

Customers complaint unit not washing properly even before tab on dispenser broke. Found the motor is running but its loud. Noticed the spray arms not really moving. Found the bottom spray arm full of debris and separating and also the upper spray arm. The top rack falls and will need the new adjust kit and then the dispenser doesnt shut. Will need parts below if approved. W10861000 dispenser W10837249 lower spray armWPW10498900 upper spray armW10712395 adjusters ; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Waconia, MN 55387

Adam

Job Details: 02/22/2023

Last diagnosis Unit would randomly not. I put unit in mode and found a few issues. One was the E4F6 code which is for the float. When I tested the unit after had the customers complaint where it added water but wouldnt start. I tested the float switch and was bad. Moved the float up and down a couple times and worked the rest of the time. The next issue is the upper spray arm never working. The diverter would try to move but never would spray the top rack. Will need new float parts and diverter. Quoted customer blue book and rescheduled ; ordrng 1 WPW10195036 (FLOAT with stem) and 1 W10873429 (FLOAT AND RETAINER) and 1 WP8531743 (FLOAT gasket) and 1 W10537869 (Diverter)Today installed all parts. Went through test mode everything is working great and properly

We serviced a

GE WASHER

Model GFW450SSM1WW

Near Eden Prairie, MN 55347

Adam

Job Details: 02/22/2023

Went to go install the two busted front springs. But now the back two are busted. Customer is thinking it over and going to let us know if they want to repair it

We serviced a

LG REFRIGERATOR

Model LFX25975ST/02

Near Eden Prairie, MN 55347

Adam

Job Details: 02/22/2023

Customer complaint is unit leaking and floor and damaging floor. Pulled unit out on protective equipment. Notice a bunch of water coming out the bottom when pulling out. Took the back cover off and found the water valve is constantly dripping. Turned water off. Then removed water. Quoted customer for new valve. Customer approved valve. Reschedule customer and ordered part. ; ordrng 1 MJX41178908 (I/M VALVE - SINGLE COIL)Today installed the valve. Double checked for leaks and made sure it was operating correctly. Everything is working properly without leaks

We serviced a

DACOR++ RANGE

Model ERD30S06BR

Near Minneapolis, MN 55424

Adam

Job Details: 02/22/2023

Installed hinges from pre diagnostic. The door wasnt shutting all the way. Once parts installed tested door and its working great.

We serviced a

FISHER PAYKEL++ REFRIGERATOR

Model RF170ADUSX4N

Near Farmington, MN 55024

Delton

Job Details: 02/22/2023

"Fault code is fan error. But when i try to go into test mode it doe snot run and i do not get any power to either freezer fan or fresh food fan. Looks like there is a 9 volt wire adapter to test the fans part# 819611 and 819610 might be useful when I come back. So at this point I dont know if its the fans or control board.Order control board, PC fan (fresh food fan) and FC (freezer fan) and 9V battery wire adapters? and give estimate. For the most expensive part incase.Schedule 2 hours for repair so i have time to really dig into this.; saved tckt"

We serviced a

MAYTAG DRYER

Model SDG4606AWW

Near Eagan, MN 55123

Delton

Job Details: 02/21/2023

Found that dryer was full of lint build up inside dryer and also due to pest control adding a cover over the dryer vent and then got clogged and blocked all air flow. THe dryer vent blows into the garage. Cleaned out dryer and showed customer the cover with lint and said to either clean it often or leave it off.Tested and dryer is cycling heat and working good.

We serviced a

FRIGIDAIRE FREEZER

Model FFFH21F4QW0

Near Eagan, MN 55123

Delton

Job Details: 02/21/2023

Freezer is running and has good frost pattern. So based on that it appears that it is intermittent which could be defrost timer or cold control. I talked to customer and he approved estimate to replace both. I replaced cold control and ordered defrost timer part and rescheduling.I will collect total when i come back for defrost timer.; ordrd 1 5304518034 (Defrost timer)

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Rockville, MN 56369

Seth

Job Details: 02/21/2023

Loud washer that doesnt spin out clothes. Failed heat box was quoted.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Burnsville, MN 55337

Delton

Job Details: 02/21/2023

"Based on what customer was experiencing that washer wouldnt start and then shut off few minutes into cycle, there is a service bulletin (see picture) about motor and start capacitor. They test fine but when i run diagnostics on washer the motor makes loud screeching sound as it ramps up in speed. So based on that the motor and start capacitor would need to be replaced. The vibration is normal on this model and explained that the more items the better to balance out the load evenly around the tub.Sending customer email copy of estimate so they can send to their credit card company for review. They will call back if they want to proceed with ordering parts and repair."

We serviced a

SAMSUNG DRYER

Model DV36J4000EW/A3

Near St. Cloud, MN 56303

Seth

Job Details: 02/21/2023

"Not tumbling, failed idler was the cause I replaced it. The dryer tumbled and heated. It is now fixed.; used 1 DE634A (PULLEY) from stock"

We serviced a

KENMORE REFRIGERATOR

Model 596.7200902

Near St. Cloud, MN 56303

Seth

Job Details: 02/21/2023

Not cooling fridge. Compressor and fans were rubbing and no frost. The sealed system has failed. They will repair or replace it.

We serviced a

WHIRLPOOL DRYER COIN OP++

Model CGM2761KQ3

Near St. Cloud, MN 56301

Seth

Job Details: 02/21/2023

"Lint trap was heavily built up. The unit was plugged up with lint, and the gas valve coils needed to be replaced. I cleaned it and replaced the coils. The temps looked good it cycles between 111 And 198. Please call Anna collect.; pckd up 1 279834 (Coils)"

We serviced a

FRIGIDAIRE WASHER STACKED++

Model FTF530FS0

Near Sartell, MN 56377

Seth

Job Details: 02/21/2023

"Loud when it spins, the rear main bearing have failed. They will replace the compact washer."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HS0

Near Burnsville, MN 55337

Delton

Job Details: 02/21/2023

Found that pots and pans drawer was full and looks to have been touching and grounding out the spark bake igniter so it wasnt sparking to ignite gas for heat. I removed drawer and it ignites and heats every time i try. I explained that to customer and they will use as normal but if problem still continues the bake igniter will need to be replaced.Also right side door hinge is bent causing the oven door to click loudly when opening/closing door.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Otsego, MN 55301

Matt

Job Details: 02/21/2023

"Customer complaint is, E4F8 ERROR CODE AND DENT INSIDE ALSO. Inspected and tested. Found the water supply elbow is cracked and leaking and tripping the float. Installed new elbow and tested. No more leaks and dishwasher is working great. Dishwasher is now fixed. ; used 1 w10685193 (ELBOW) from stock"

We serviced a

GE DISHWASHER

Model PDF820SSJ2SS

Near Ramsey, MN 55303

Matt

Job Details: 02/21/2023

"Customer complaint is, DISHWASHER WONT TURN ON. Customer also said it wasnt heating when it was working. Inspected and tested. Dishwasher UI was unresponsive. I power cycled dishwasher and now it turns on. I started a cycle and its not circulating water. I pulled dishwasher out and found the circulation pump is getting power, but not turning on. Also the heating element TCO is tripped. Dishwasher is going to need a new board part number WD21X24902, a new circulation pump part number WD26X23258 and a new TCO harness part number WD21X24096. Dana can you call this in for authorization. I need extra time on my return trip. ; saved tckt"

We serviced a

LG REFRIGERATOR

Model LMX25981ST/03

Near Minneapolis, MN 55438

Delton

Job Details: 02/21/2023

Replaced water valve and water line. Tested and water now dispenses and ice maker fills. Refrigerator is working good.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Chaska, MN 55318

Delton

Job Details: 02/21/2023

"Found that either the transmission is bad or the hub as it wont catch to spin the outer tub. The washplate is corroded and stuck onto the transmission shaft and i tired to pop it off but couldnt, so it would have to be broken/cut off before i can get to the hub and transmission shaft..Hubkit w10528947; washplate w10902814"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFUS2613LF0

Near St. Cloud, MN 56303

Seth

Job Details: 02/21/2023

"Temps in the freezer were in the high teens to test. I did a refrigeration test, it failed. They will fixed the sealed system or replace it."

We serviced a

AMANA RANGE

Model AER5845RAS

Near Avon, MN 56310

Seth

Job Details: 02/21/2023

"Wrong part, flag element needed and ordered on 2/18.; schdld next appmnt for 2/23 THU !"

We serviced a

KENMORE WASHER

Model 110.499726

Near Minneapolis, MN 55448

Matt

Job Details: 02/21/2023

"Customer complaint is, F 21, F28 SUDS, HAS TO UNPLUG AND REPLUG AFTER A FEW MINITES TO GET IT TO FINSIH A CYCLE. Inspected and found the drain pump filter was plugged solid. Cleaned out filter and tested. Washer is draining and spinning great, but the drain pump is chattering and sounds louder than it should. It drained twice just fine even though its loud. I advised customer to try it, and if she continues to have issues we should replace the drain pump part number 280187."

We serviced a

WHIRLPOOL WASHER

Model WTW8800YC1

Near Maple Grove, MN 55369

Matt

Job Details: 02/21/2023

"Customer complaint is, MAKING A FUNNY NOISE AND NOT SPINNING. Customer said it paused during the middle of the cycle once and she couldnt get it to finish the cycle. Inspected and tested. No stored error codes. Everything was working perfectly in test mode. I filled washer twice and let it agitate and drained it and spun it and it was working perfectly. Washer is testing good."

We serviced a

KENMORE REFRIGERATOR

Model 106.568736

Near Osseo, MN 55311

Matt

Job Details: 02/21/2023

"Customer complaint is, Freezer is cooling only to fridge temps. Inspected and tested. Compressor and fans are running, but theres only heavy frost on about 25-30 percent of the evaporator. I defrosted evaporator and turned compressor back on and after 20 minutes, theres only frost on about 25 percent. The sealed system has failed. Customer will need to replace the refrigerator."

We serviced a

BOSCH WASHER

Model WNBM80

Near Minneapolis, MN 55419

Nate

Job Details: 02/21/2023

"Cleaned out drain pump gaskets, got a ton of debris out. Now it doesnt leak. Charged some J13 labor."

We serviced a

LG WASHER

Model WT5070CW

Near Saint Paul, MN 55117

Nate

Job Details: 02/21/2023

Bottom of transmission is falling apart. Quoted for new transmission/clutch assembly. Customer doesnt like washer and its 12 years old so she will replace.

We serviced a

LG WASHER

Model WM500CW

Near Eden Prairie, MN 55346

Delton

Job Details: 02/21/2023

Customer said that for know for sure that they put in pair of white and black socks and are missing 1. Iran diagnostics and all functions are working good. No drag on tub. Checked drain trap and is clean. Tipped back washer and checked boot seals and seeing nothing. Shined flash light onto tub to see the inside and could not see anything inbetween tubs. Can not find any sock or item stuck in between tub and all functions are working perfectly.Recommended that they use garment bag in the future to ensure no lost items or risk of clothes getting in between outer an inner tub.

We serviced a

AMANA REFRIGERATOR

Model ABB1921DEW

Near Saint Paul, MN 55117

Nate

Job Details: 02/21/2023

Ice building up in freezer. Found a clogged and frozen drain for the evaporator. Steamed out all the ice. Steamed from behind the fridge too. Drains great now.

We serviced a

SPEED QUEEN WASHER

Model awn311sp111tw01

Near Saint Paul, MN 55116

Delton

Job Details: 02/21/2023

Found that idler belt pulley locked up and wore out pulley and burned the belt. Ordered pulley kit that comes with belt. Customer approved estimate. Rescheduling.; ordrd 1 959p3 (Idler and belt kit)

We serviced a

GE RANGE

Model JGB720SEJ4SS

Near Minneapolis, MN 55418

Nate

Job Details: 02/21/2023

Shuts down a few minutes after you start a bake. Found a bad board. Soldered a new component onto the board and spliced on a new connector for the wire going to the bad component. Heats great now and doesnt shut down. ; used 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock

We serviced a

SAMSUNG WASHER

Model WA52A5500AV/US

Near Freeport, MN 56331

Seth

Job Details: 02/21/2023

Service bulletins address this error condition. The office will call and get parts moving.; saved tckt

We serviced a

GE DRYER

Model DBVH520EJ2WW

Near Hanover, MN 55341

Matt

Job Details: 02/21/2023

"Customer complaint is, SQUEAKING NOISE. Inspected and tested. Found the front bearing, glides, and felt is falling apart. Also the belt is fraying. Customer is just going to replace the dryer."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Minneapolis, MN 55418

Nate

Job Details: 02/21/2023

Not circulating water. Circulation pump was totally seized up. Only ended up having to replace the pump. Runs great now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Hanover, MN 55341

Matt

Job Details: 02/21/2023

"Customer complaint is, TOP RACK BROKE, MAYBE THE TRACK? Inspected and tested. Found the top rack adjuster is broken. Installed new upper rack adjuster kit and tested. Dishwasher is now fixed. ; used 1 W10712395 () from stock"

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV155CTF

Near Saint Paul, MN 55123

Delton

Job Details: 02/20/2023

"Replaced the coke kit, tested and microwave is heating and working good, no longer tripping breaker.But the vent grille plastic is all cracked and plastic breaking off (see pictures)I super glued some part but if the vent falls off itll need to be replaced. Right now the vent seems secure and in place. These parts will need to be ordered if customer calls back that it fell off. Vent grille 5304509646; grille door 5304512503"

We serviced a

GE RANGE

Model MISSING

Near Minneapolis, MN 55418

Nate

Job Details: 02/20/2023

"Customer wants to reschedule since its after 6pm. I told them the office will call tomorrow morning .; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"