We serviced a
KITCHENAID REFRIGERATOR
Model KSSC4WQTS00
Near Rice, MN 56367
Seth
Job Details: 11/22/2022
Replace the compressor inverter board and tested. The unit kept right on and I saw the temperature change within 20 minutes. The fridge is now fixed.
We serviced a
FRIGIDAIRE MICROWAVE
Model FMT148G1W1
Near Rice, MN 56367
Seth
Job Details: 11/22/2022
Not heating. The microwave has a bad magnetron. The customer declined repairs.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Sauk Rapids, MN 56379
Seth
Job Details: 11/22/2022
Water is leaking from the dispenser area it no longer shoots out the hole. I found the water line had popped out of the dispenser holder. I reinstalled it and secured it with a zip tie. I tested it and it is no longer bathing the switches in water causing the ice and water to vend until they dry out. Please call and collect from the landlord.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Saint Paul, MN 55118
Nate
Job Details: 11/22/2022
"Customer was concerned that she thought the washer was running loud. I put it in test mode, ran it through agitate and spin, slow and fast, also put it on a regular wash, let it run for 20 minutes, and did a drain and spin. Also checked transmission, belt, pully and actuator. Everything runs great. She also said shes been getting grey spots on her clothes. Recommended affresh and told her how to use it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHEXTB00
Near St. Cloud, MN 56303
Seth
Job Details: 11/22/2022
I replaced the valve and housing that had both had leaks. I watched it for 15 minutes the fridge is no longer leaking.; used 1 W10408179 (VALVE) from stock
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Excelsior, MN 55331
Adam
Job Details: 11/22/2022
Unit wouldnt turn on. Customer just moved in. This is a brand new build and brought there dryer from Texas. Checked the outlet with my meter and I wasnt getting any power. Checked the breaker still nothing. Let customer know its an electric problem with the outlet. I advised to contact the builder and let them know so they can fix it right way. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE REFRIGERATOR
Model 10659292998
Near St. Cloud, MN 56303
Seth
Job Details: 11/22/2022
"I replaced the filter, secured it, and flushed it. The filter has been changed.; pckd up 1 Gxrtdr (Filter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Plymouth, MN 55446
Phillip
Job Details: 11/22/2022
"The customer complaint is the dishwasher display was giving a fault code of F2 E2. That full code indicates no signal between the main board in the user interface. After inspecting, I found corrosion on the main board and at the connector going from the board to the user interface. I called the customer for the repair and Im ordering the main board and the connecting cable. ; ordrng 1 W11413274 (CONTROL BOARD - MAIN) and 1 W11028004 (JUMPER WIRE)"
We serviced a
BOSCH MICROWAVE
Model HMV5053U/01
Near Champlin, MN 55316
Matt
Job Details: 11/22/2022
"Customer complaint is, WHEN OPEN DOOR THE CIRCUIT BREAKER TRIPS. Inspected and tested. The door switch bracket is wore out. Installed new switch bracket and 3 micro switches. Tested and microwave is working great. Microwave is now fixed. ; used 1 WB06X10610 (SWITCH HOLDER), and 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Albertville, MN 55301
Matt
Job Details: 11/22/2022
"Customer complaint is, FRIDGE IS GETTING LOUDER & LOUDER HAS TO SHUT IT OFF TO HEAR THE TV- IS COOLING FINE. Inspected and tested. FF compartment temperature was 39F and freezer was 9F. Put refrigerator into service diagnostics and thermistors, fans and baffle and heater all were working great. I removed the evaporator cover and found excessive frost buildup around the fan, but not the evaporator. I defrosted the fan and evaporator and after 20 minutes the evaporator only had frost on about 25-30 percent. The sealed system has failed. This is not covered by the warranty."
We serviced a
WHIRLPOOL RANGE
Model WFE714HLAS1
Near Big Lake, MN 55309
Matt
Job Details: 11/22/2022
"Customer complaint is, RUN AWAY TEMP. CANT TURN OFF. Customer said the oven would just keep heating and they would have to unplug it. Inspected and tested. Temperature sensor tested good. I preheated oven to 350F and after it preheated the temperature got to about 400F and then started dropping. Oven is cycling on the high side, but not sticking on. Im suspecting the relay on the board is sticking from what the customer is telling me, but is testing good while Im here."
We serviced a
MAYTAG DRYER
Model MGD7100DW0
Near Otsego, MN 55330
Matt
Job Details: 11/22/2022
"Customer complaint is, DOOR HINGE IS BROKEN. Installed new door hinge and tested. Door is now fixed."
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A202
Near Otsego, MN 55301
Matt
Job Details: 11/22/2022
"Customer complaint is, LEAKS AT THE BOTTOM. Inspected and tested. Found a hole in the outer drum. Washer needs to be replaced."
We serviced a
MAYTAG DRYER
Model MADC200XW0
Near Farmington, MN 55024
Delton
Job Details: 11/22/2022
"Found that motor is locked up. Replaced motor and cleaned out inside dryer of lint build up, tested and dryer is tumbling and working good.; used 1 279827 (MOTOR) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298AARS/XAA
Near Corcoran, MN 55340
Phillip
Job Details: 11/22/2022
The customer complaint is water is pooling down at the bottom under crispers. I looked over the work that was done. The foam on the evap cover is saturated. The drain is frozen over again. I advised the customer the cover should be replaced. I quoted Blue book for the repair. Im ordering the fresh food evaporator cover. ; ordrd 1 DA97-06323F (FRESH FOOD EVAPORATOR)
We serviced a
GE DISHWASHER
Model ZDT915SSJ2SS
Near Minneapolis, MN 55418
Nate
Job Details: 11/22/2022
Replaced bad drain pump. Works great now. Much quieter.
We serviced a
GE DISHWASHER
Model GDT665SGN0WW
Near Minneapolis, MN 55403
Nate
Job Details: 11/18/2022
Leaking pretty bad from the sump motor. . ; ordrd 1 WD19X25700 (Sump motor)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1826PS1
Near Eagan, MN 55123
Delton
Job Details: 11/18/2022
"replaced evaporator fan motor, tested and fan is running and cooling refrigerator. Refrigerator is working good.Called and LM with owner.Office to collect payment."
We serviced a
GE DISHWASHER
Model GDT545PSJ6SS
Near Champlin, MN 55316
Matt
Job Details: 11/18/2022
"Customer complaint is, WONT TURN ON AT ALL NO POWER. Inspected and tested. Dishwasher UI was dead. Light on board is flashing rapidly. Found a service bulletin for unresponsive UI. Dishwasher turned on after power cycling it 4 times. Service bulletin says to do the software update if needed. I hooked up SmartHQ and there was a update available. I ran the software update and advised customer if that doesnt fix it, we will need to replace the UI. Part number is WD21X32004 if customer calls back and wants us to order the part."
We serviced a
GE DISHWASHER
Model PDT855SMJ0ES
Near Plymouth, MN 55446
Phillip
Job Details: 11/18/2022
The complaint is the dishwasher is dead. I hooked up the tool and it said the dcs was tripped. I reset the board and it started to work. I saw water leaking from the wash motor and its louder than normal. I gave the customer a quote for the repair. Today I replaced the wash motor. I ran the dishwasher and water was leaking from the main large sump connection. I pulled the dishwasher back out and tightened the clamps really tight. I tried it again and now its not leaking. The dishwasher sounds much better when its washing.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Eagan, MN 55123
Delton
Job Details: 11/18/2022
"Checked error history and it had f8 e1 error which is long fill again. Replaced water valve, tested with load of towels and it fills, agitates, drains and spins. Washer is working good as im here."
We serviced a
KITCHENAID RANGE
Model KODE507ESS04
Near Chanhassen, MN 55317
Adam
Job Details: 11/18/2022
Customer thought unit wasnt holding temps. Also didnt know why the timer wasnt beeping. Found the sound was off in the settings. So we got the timer working properly. Customer also didnt know how to use it he probes so I showed how to set the meat probes up. Also explain how the oven just gives average of the set temp. Also let her know after it says its preheated give it 5 extra minutes or so to average out the temps better. Especially when baking cookies or something quick
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Minneapolis, MN 55418
Nate
Job Details: 11/18/2022
Fills with water but the sump motor is seized up. Quoted for sump assembly with motor. W10805015. J13 labor and 266 part. Customer will talk it over and call us if they want to do it. Dey has it. Could be back next Wednesday.
We serviced a
LG WASHER
Model WT5070CW
Near Buffalo, MN 55313
Seth
Job Details: 11/18/2022
Customers concern is I got an error code and it wouldnt even finish a cycle. Upon arrival an inspection I found a nut on the road was very loose it was almost falling off. I reinstalled it and I checked it by running speed wash and it looked perfect. The washer is now fixed.
We serviced a
BOSCH DISHWASHER
Model SGE53B55UC/13
Near Minneapolis, MN 55416
Adam
Job Details: 11/18/2022
Unit was leaking out top right corner. Tenant said some times the door wont latch and right side sticking out. Opened the door and noticed where they put a screw to attach it to the counter was loose and sticking out so it was hitting the door shell so it wasnt sealing. See photos. Remounted the dishwasher and now the door is working properly
We serviced a
KITCHENAID RANGE
Model KSEG700ESS1
Near Blaine, MN 55449
Matt
Job Details: 11/18/2022
"Customer complaint is, OVEN DOES NOT HEAT WELL. Inspected and tested. Found the bake element was burnt out. Installed new bake element and tested. Oven is heating great. Oven is now fixed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23R6301SR
Near Clearwater, MN 55320
Seth
Job Details: 11/18/2022
"I was unable to get this refrigerator to communicate with the HASS device. I was furnished with a service bulletin and it appears that this unit would need a control board and it would need the updated author with the new heaters. The part numbers are as follows DA97-12540K, DA92-01192A. The customers fianc? said they did not want to have it fixed. I called and left a voicemail for the customer was never able to speak with him directly after diagnosing."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
"Replaced rollers, belt and idler pulley. Cleaned out inside dryer of lint build up. Tested and dryer is running quiet and working good. Couldnt get ahold of owner. This is a Salon Business. Please contact customer and collect payment."
We serviced a
MAYTAG WASHER
Model LAT8616AAE
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
Washer Belt is burned because screwdriver was underneath and was wedged underneath motor. Customer approved estimate. I replaced belt and cleared debris. Tested and washer is working good.I did find that washer is missing all 4 adjustable feet. Customer used shims to level washer Customer will replaced legs themselves. If they want us to do it they will call back.; used 1 12112425DNS (BELT KIT) from stock
We serviced a
BOSCH DISHWASHER
Model SHE3AR72UC
Near St. Cloud, MN 56303
Seth
Job Details: 11/18/2022
Leaking when it runs. I found the water inlet funnel was overflowing. The inlet valve was flowing way to fast for the water inlet. I was unable to verify if the inlet was miss-molded so I will replace both parts. Parts on order. ; ordrd 1 00645147 (Inlet) and 1 00637572 (Valve)
We serviced a
KENMORE DISHWASHER
Model KDTM354ESS1
Near Saint Paul, MN 55117
Nate
Job Details: 11/18/2022
"Not washing dishes well. Food particles on dishes. They said theyve tried lots of different detergents. I ran through full test mode. Heater comes on. Drains great and circulates great. They said they have hard water but theyve always had hard water and its always washed well. Cleaned food debris out of upper spray arm, all hoes except one was plugged up. Cleaned debris out of a bottom hole too. Took apart sump assembly and cleaned lots of junk out of there. Ran a cycle for a bit and cup on top filled with water.."
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
"Found that belt is broken thats why wont stay running because belt switch is open. Also the drum glide is worn out. Customer approved estimate. Replaced belt and drum glide, Tested and dryer is tumbling, heating and working good.; used 1 137292700 (BELT), and 2 WE1M1067 (GREEN GLIDE) from stock"
We serviced a
BOSCH DISHWASHER
Model SHPM65W52N
Near Sartell, MN 56377
Seth
Job Details: 11/18/2022
"Customer complaints dishwasher leaks it has damaged wires, And its full of rodent droppings. Upon arrival and inspection I found the inlet valve was not installed completely. The wiring had been pulled apart and the repair had been attempted but it failed. The lower pan was indeed fall of mouse droppings and the unit smelled badly of urine. I spoke with the homeowner and she declined repair Ill just replace it."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AW0
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
"Found that the door switch was flipped back. Just flipped switch back to normal setting, tested and microwave heats and iOS working good. Think door was shut too hard to flip it back.No extra charge on this as it was quick."
We serviced a
JENN-AIR RANGE
Model 88370
Near Mendota Heights, MN 55120
Nate
Job Details: 11/18/2022
"Customer said that when the front and rear right burners are both on, it wont boil water. I ran them for 45 minutes and they both stayed cherry the whole time. She also said that when both are running the oven wont hold temp. Shes been using timed bake. She needs to use radiant. On radiant bake it holds good constant temp with my thermocouple. We baked a frozen fish that takes 27 to 30 minutes. After 30 minutes it was cooked perfectly. Excel energy came out and said she needed to keep power off to the range because it was a possible fire hazard. She also said that her lasagna cooked perfectly but with burners on it didnt cook her lasagna. I recommended radiant bake. Showed her the fish was perfect. And I put special grease on terminals for cooktop cassettes to make sure they have a good connection. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Minneapolis, MN 55417
Nate
Job Details: 11/18/2022
"Washer not agitating. Found leaking oil from transmission. Needs new transmission, clutch and belt. Quoted for the three. Put into test mode and it sounds horrible.. Old rubber ones and one has a big bubble. "ce it."
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near Minneapolis, MN 55410
Nate
Job Details: 11/18/2022
Replaced bad water lines and drain line. No drips. Everything works great now. ; used 1 HOSE5 (48372 6' BRAIDED WASHER HOSE) from stock
We serviced a
KENMORE WASHER FRONT LOA
Model n/a
Near Minneapolis, MN 55405
Adam
Job Details: 11/18/2022
Customers complaint is washer not draining. Customer last 2 out of 3 times it didnt drain. Found that when I ran the drain cycle it drained really efficiently and seamed it o be working properly. Cleaned out the lint/coin trap. And filled and drained unit multiple times and every time it worked great. Customer is going to keep an eye on it. Quoted customer blue book for a new drain pump but she will give it a few tries and see if it works
We serviced a
LG DRYER
Model DLGX2502V
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
Found that the this has a side vent and inside dryer it came apart and was blowing hot air into dryer and tripped the high limit. Customer approved estimate. Replaced high limit and taped up all joints na d secured dryer vent. Tested and dryer is cycling heat normally. Dryer is heating and working good used 1 6931EL3003D (THERMAL FUSE) from stock
We serviced a
KENMORE RANGE- ELECTRIC
Model n/a
Near Sartell, MN 56377
Seth
Job Details: 11/18/2022
The range is overheating giving an error code. Upon arrival and inspection I checked the oven center and wiring to and from. The sensor is good the control board has bad. Part is on order.; ordrd 1 316633007 (Overlay) and 1 316630003 (Controler)
We serviced a
KENMORE REFRIGERATOR
Model NOTAVAILABLE
Near St. Cloud, MN 56303
Seth
Job Details: 11/18/2022
Change in-line water filter behind the fridge. I will replace with the same filter as what is there. Part is on order.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KITCHENAID DISHWASHER
Model n/a
Near Roseville, MN 55113
Adam
Job Details: 11/18/2022
Units top spray arm busted. Added photo to show the busted tab. Ordered spray arm assembly. W11545334 ordered from Sundberg. ; ordrd 1 W11545334 (Spray arm assy)
We serviced a
WHIRLPOOL DRYER
Model WGD7000DW1
Near Plymouth, MN 55442
Adam
Job Details: 11/18/2022
"Unit was making loud noise during tumbling. Tested unit and sounds like a bad roller or idler. Disassembled unit and found that a roller was bad and idler was going out. Replaced rollers , idler and belt with kit 4392065 from truck stock. Reassembled unit and now it sounds great customer listen to unit also and said it sounded great; used 1 4392065 (REBUILD KIT) from stock"
We serviced a
LG DRYER
Model DLGX3471V
Near Osseo, MN 55311
Adam
Job Details: 11/18/2022
Unit making loud noises during tumbling. Disassembled unit and found that the front roller was busted. Checked all the other rollers. The other rollers looked good. Quoted customer for new roller. Replaced roller and then cleaned up all the other rollers and oiled them. Also cleaned out the dryer. Reassembled unit and tested. Unit is working great. Installed roller front truck stock; used 1 4581EL2002H (DRUM ROLLER) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model n/a
Near Maple Grove, MN 55369
Adam
Job Details: 11/18/2022
Customer complaint unit is making the lights flicker. Ran unit multiple times and got it to flicker a couple of times. When running unit I measured the voltage of outlet and it never dropped from 120. Everything seams to be mechanically correct on washer. Suggested plugging a noise filter/power surge reducer and try that out. As of now washer is working correctly
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Saint Joseph, MN 56374
Seth
Job Details: 11/18/2022
I replaced the heater and found one roller was bad. I replaced the roller as well. The dryer performed great. Temps were between 107 and 205. ; used 1 4581EL3001E (ROLLER) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA01
Near Anoka, MN 55303
Matt
Job Details: 11/18/2022
"Customer complaint is, TRIPS GFCI OUTLET. Customer said if they let it sit for a couple days, they can run a couple of cycles before it trips the GFCI. They tried running it on a different outlet and it still tripped. I pulled dishwasher out and ran it for over 30 minutes and didnt trip the GFCI. I did not see anything leaking, but the bottom of the water wall motor is really crusty like its been leaking and sounds really crunchy when its running. part number DD97-00484D. Customer declined repairs for now and is going to look into his options."
We serviced a
SAMSUNG MICROWAVE
Model SMH7185STG
Near Lakeville, MN 55044
Delton
Job Details: 11/18/2022
Found that control board is shorted. I have power to the board but no LED clock. Customer said it would come on for awhile then shut off and then would come back on and work for awhile again. Also said that sometimes some of the buttons did not work when pushing them. I cannot test that as control board is bad and microwave is not turning on.Part is NLA DE94-02623G; saved tckt
We serviced a
WHIRLPOOL WASHER
Model LSQ9200LQ0
Near Lakeville, MN 55044
Delton
Job Details: 11/18/2022
"Replaced timer, lid switch and agitator dogs, tested and washer fills, agitates, drains and spins. Timer is advancing. Washer is working good."
We serviced a
FRIGIDAIRE RANGE
Model GCRE3060AFD
Near Elk River, MN 55330
Matt
Job Details: 11/18/2022
"Customer complaint is, REPLACED PNL IS BEEPING AT RANDOM DAY AND NIGHT. IT'S EVEN WORSE THAN BEFORE. Both boards have been replaced by another company for the exact same problem and it didnt fix it. Customer said that when it beeps they would get a error, but doesnt remember what error. Inspected and tested. I cant get it to give a error. I removed back and inspected connections and tested temperature sensor and door switch. Everything is testing good. I advised customer to take a picture of the error next time it happens."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM3
Near Otsego, MN 55330
Matt
Job Details: 11/18/2022
"Customer complaint is, NOT DRYING OR CLEANING DISHES. Inspected and tested. Ran dishwasher through service diagnostics and circulation pump was sporadically working and heater turned on and was working perfectly. Needs a new circulation pump. ; used 1 w11084656 (MOTOR) from stock"
We serviced a
GE DRYER
Model DPGT750GC2PL
Near Otsego, MN 55330
Matt
Job Details: 11/18/2022
"Customer complaint is, INTERMITTENTLY WONT SPIN- LOUD & SLOW TO GET GOING. Inspected and tested. Dryer is in rough shape. Found the drum is cutting into the back wall and all four rollers are seizing up. Needs a new drum part number WE21X10015, new drum back part number WE14X10054 and all 4 rollers.; saved tckt"
We serviced a
SAMSUNG DRYER
Model DVG50R5200W/A3
Near Monticello, MN 55362
Matt
Job Details: 11/18/2022
"Customer complaint is, DRYER SMELLING LIKE GAS, THE DRYER IS LEAKING GAS EVEN WHEN NOT IN USE. Customer said that when they open the door after using they get a strong gas smell. Customer just painted the laundry room. I inspected gas connections and took apart dryer and inspected the gas valve and didnt find anything leaking. I ran dryer and its running perfectly and heat is cycling between 225F and 85F. Im confident the smell is coming from the dryer burning the paint fumes that are in the house."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Osseo, MN 55311
Phillip
Job Details: 11/18/2022
Customer complaint was the fresh food is not cooling and the freezer is not freezing. I found the compressor is running and the fans are running. I removed the rear evaporator cover and found a small ball of frost in the cap tube. The system has a leak . Its a sealed system issue. The customer will go buy a new unit.
We serviced a
KITCHENAID WALL OVEN++
Model KOCE500ESS11
Near Osseo, MN 55311
Phillip
Job Details: 11/18/2022
"This is a different model than we had on record. This is a combo microwave and oven. Their are 2 issues both with the microwave. One is when the microwave door is shut softly the light stays on until the door is pushed again on the right side or the door is open and closed again. The other issue is the microwave does not heat and gives the f1 e5 inverter error. Per the tech sheet and diagnostics the following parts will need to be replaced. Please make sure this is approved and order parts. Need 2 calls worth and I will need to use the oven cart. No parts orders yet. Magnetron W11346197Inverter W11325604Switch harness assembly Bushing assembly W11449277; snapped 4 QuickPics, states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFXS30766S/02
Near Saint Michael, MN 55376
Phillip
Job Details: 11/18/2022
"Customer complaint is the ice will dispense, but water does not. When I pressed on the water dispenser pad, I did not hear a click or anything happened. I did check the water valve and the valve is good. When I pressed on the dispenser I did not get 120 V to the valve. I removed the dispenser cover and pieces of plastic came falling out and springs. After troubleshooting I determined it will need a whole dispenser assembly. Today I replaced the whole assembly. Its working good now."
We serviced a
LG DISHWASHER
Model LDP6809SS
Near Minneapolis, MN 55407
Nate
Job Details: 11/18/2022
Dishwasher grinds when trying to circulate and doesnt hardly pump any water. Has a bad circulation pump as already diagnosed by a competitor. ; ordrd 1 ABT72989205 (Circulation pump)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model n/a
Near Minneapolis, MN 55406
Nate
Job Details: 11/16/2022
Washer bangs around due to a bad transmission. Ordered a new one. ; ordrd 1 W11159068 (Transmission)
We serviced a
KENMORE REFRIGERATOR
Model 596.755224
Near Minneapolis, MN 55406
Nate
Job Details: 11/16/2022
Only cooling in freezer. Has a bad evaporator fan. Ordered one and picking up on will call. . ; ordrd 1 12002744 (Evaporator fan)
We serviced a
LG DISHWASHER
Model LDF7932ST
Near Saint Michael, MN 55376
Phillip
Job Details: 11/16/2022
Customer said that when the dishwasher runs and makes a surging growling sound halfway through the cycle. I ran the dishwasher while I was fixing the microwave and it sounded normal. I open the door and found suds in the bottom. I show the customer how to clean it with oil and told them to use a different soap.
We serviced a
WHIRLPOOL WALL OVEN- ELECT
Model n/a
Near Chaska, MN 55318
Adam
Job Details: 11/16/2022
Customers complaint is that unit is burning bottom of there food. Customer said she put the food on the bottom really close to the burner. I explained how when they set it to 400 degrees its an average so it will normally go down to like 375 and up to 425. So if you have something near the burner it can definitely burn the bottom. I took averages and they were high so turned it down the temp calibration down 15 degrees because it was average 15 degrees high. Then tested now its working properly
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Minneapolis, MN 55428
Nate
Job Details: 11/16/2022
"Washer gives a F3 E1 error. Checked and it fills great. Put in test mode, fills well and quick. Either a bad water pressure sensor or main PCB. They said they will probably just replace. They wood need to have dryer down before I come back. Also needs a new drain pump. So new pump, PCB and pressure sensor."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Saint Michael, MN 55376
Phillip
Job Details: 11/16/2022
The customer said it started to leak today. I ran it for a while and it started to leak from the bottom left side of the door. I shifted the sump assembly so it was lined up bette. I watched it again with the door off and now no leaks.
We serviced a
GE WALL OVEN- GAS
Model n/a
Near Eden Prairie, MN 55347
Adam
Job Details: 11/16/2022
Unit was giving a F0 code. Looked up tech sheet for unit through SmartHQ. They have nothing listed for this code. Customer said code would randomly come on and you can clear it and will go away for 10 minutes or so then comes back. Code comes back on even when not using the oven also. Talked with Jared we tested a few other components and everything leads back to the control board. ; saved tckt
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model n/a
Near Eden Prairie, MN 55347
Adam
Job Details: 11/16/2022
Unit was getting a burning smell. Right way noticed the basket was rubbing on the boot. Put unit in a slow spin and can see it really rubbing on the boot.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMELBSR/AA04
Near Saint Paul, MN 55118
Delton
Job Details: 11/16/2022
Customer says milk is going bad early. He had bought a tracking thermometer and through out several days he had showed that it had only gotten below 40 degrees once and would get as high as 50 degrees even when it is set for 34 degrees. Freezer is fine. Customer said he will email in tracking temperature tracking.As im here I checked evaporator fix i did before and evaporator has no ice blocks and has good frost pattern. Tested all functions and evaporator fan in fresh food is running fine. Tested thermistor and temperature reads what it the air temperature was at the time.Cant find reason for failure and based on the repairs and parts replacements i did in the past only thing is main board? Or customer opens and closes often and fridge has hard time keeping up?Order main board? Or transfer for 2nd opinion?PW: this is the same guy that you talked to about adding the heater kit to evaporator and they were afraid that it was not to specControl board part# DA92-00591B; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KUDE50CXSS0
Near Saint Paul, MN 55107
Delton
Job Details: 11/16/2022
Found that the drain pump extention housing has hole and leaking from there. Cant find part in stock I didnt give estimate. Please see if part can be found and contact customer and give estimate and see if they want to repair it.Drain pump housing assembly 030957133131wpw10179455; saved tckt
We serviced a
KENMORE WASHER TOP LOAD
Model n/a
Near Buffalo, MN 55313
Phillip
Job Details: 11/16/2022
"Customer complaint was the washer was not spinning out properly and clothes were wet after the cycle. I ran the washer twice with towels to verify the issue. What I found was the washer will go to neutral drain, but never pause the motor and then go into a spin. The washer will need a new timer. I gave the customer the blue book quote for the timer. At this time I dont think about it and let us know. I did create an invoice. ; schdld next appmnt for 11/18 FRI !, tckt not sent, faulty send-to target"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Saint Paul, MN 55116
Delton
Job Details: 11/16/2022
Found that inner tub is loose and bangs around and looks to have damaged outer plastic tub. Also leaks from underneath. Gearcase/ bearings are bad. Stator is rusted. Washer wont turn on. Power to control board but no response from UI.
We serviced a
FRIGIDAIRE RANGE
Model FGGF3054KWK
Near Saint Paul, MN 55116
Delton
Job Details: 11/16/2022
Customer says intermittently the oven will shut off mid cycle when oven is being used as if it briefly lost power and customer then will have to restart oven to heat again. She says it happened only when using oven and maybe once a week.I ran oven and checked wires and all functions are working good. I did not get it to fail but based on what she had experienced that the control board is shorting and resets itself. t
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model n/a
Near Cold Spring, MN 56320
Seth
Job Details: 11/16/2022
Selector knob doesnt consistently show what cycle it is in. Also it doesnt always spin out the clothes at the end of the cycle. Upon arrival and inspection I could not get the main control board to tell me its error codes. It would not go into service diagnostic mode. I quoted a control board and a door latch assembly as this is a common cause for wet clothes that have not spun out. the customer declined repairs.
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model n/a
Near St. Cloud, MN 56301
Seth
Job Details: 11/16/2022
Water valve stuck open flooding the laundry room. Failed valve was quoted. They will let us know if they want to move forward with repair he needs to speak with his wife.
We serviced a
SAMSUNG STACKED DRYER
Model n/a
Near Waite Park, MN 56387
Seth
Job Details: 11/16/2022
Sock stuck in blower. I removed it and tested the dryer. It is now fixed.
We serviced a
MAYTAG DRYER
Model MGD5630HC1
Near Minneapolis, MN 55420
Delton
Job Details: 11/16/2022
Dryer vibrating loudly. Found that there was debris and lint build up on one side of the blower wheel which when spinning causing it to go out of balance and vibrate loudly. Cleaned out debris and cleaned inside dryer of lint. Tested and dryer now runs quiet and is heating and working good.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Otsego, MN 55330
Phillip
Job Details: 11/16/2022
The customer said they woke up in the morning and they found the oven was very hot. They tried to shut the oven off by pressing cancel but it would not shut off. They had to turn off the breaker. Today I turned the breaker back on and its working good. I ran a test cycle and it just said 7505 bake relay. Because of the way the customer said it was acting up I want to order and replace the main control.Today I replaced the main control. I ran the auto test and it all passed. At the end it said control good.
We serviced a
KENMORE DRYER- ELECTRIC
Model n/a
Near Minneapolis, MN 55437
Delton
Job Details: 11/16/2022
Found that motor is seized and barely turns and motor overheats. Would need new motor and possibly blower wheel if it is stuck on.
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model n/a
Near St. Cloud, MN 56301
Seth
Job Details: 11/16/2022
"F50 error and stopping at 1 minute. The error was a motor overheating error and the door lock assy is the stopping issue. "
We serviced a
MAYTAG DISHWASHER
Model DDB1501AWZ
Near St. Cloud, MN 56301
Seth
Job Details: 11/16/2022
"Dishwasher leaks from the right hand side. Upon arrival and inspection I found the dishwasher was improperly installed they are drilled holes through the tub and screwed it directly into the cabinet. The screws were not holding machine in the front right corner is low causing a leak. Unit had been installed missing all floor leveling feet, its also missing the two upper brackets that hold out to the upper cabinet. I quoted installation of all six of those parts. There may be more issues but we cant even really begin to use the machine till its mounted and installed properly. I called and spoke to the customer but he was teaching a class and could give me no answers. see the attached quote if he decides to repair it I need two upper brackets and I need for leveling feet."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model n/a
Near St. Cloud, MN 56304
Seth
Job Details: 11/16/2022
The User interface is not responding. They lost water pressure mid-wash and machine did not recover. On arrival and inspection I put it in the service diagnostic mode and tested it. I found two error codes one for a water pressure issue thats a known house issue and the other one was for the door lock. After I remove the towels that were stuck inside I ran a test Wash. The rear main bearing is loose and makes a clicking noise. Failure is eminent on this machine. I charged to reset the errors and remove clothes. The customer understands the risks involved with continuing to use this machine.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Minneapolis, MN 55431
Delton
Job Details: 11/16/2022
Found that leaking from diverter motor. Tried seal and still leaks. Needs mot motor/sump assembly. Quoted $472.24 (see picture) customer will think about it but is likely to purchase new dishwasher but wants us to install it he wants to know if the trip charge will apply towards the dishwasher installation. I said i think it would but would have to see what the office says.See what PW says and call customer back and give price and schedule customer for 2 hour dishwasher install?Motor/sump part# w11124384; saved tckt
We serviced a
KENMORE DRYER- ELECTRIC
Model n/a
Near Monticello, MN 55362
Matt
Job Details: 11/16/2022
"Customer complaint is, LOUD WHILE RUNNING. Inspected and tested. Found some underwear in the blower wheel. Cleaned out blower wheel and bulkhead. Tested and dryer sounds great. Dryer is now fixed."
We serviced a
WHIRLPOOL DRYER- GAS
Model n/a
Near Minneapolis, MN 55428
Nate
Job Details: 11/16/2022
Temps only get to 120 and then go down. They get a ventilation error. Detached rear vent and temps goes up to 180 and runs perfectly. They havent had a vent cleaned in 4 years. They will clean the vent.
We serviced a
GE DRYER
Model GTDP301EL0WS
Near Chanhassen, MN 55317
Adam
Job Details: 11/16/2022
Unit wouldnt start. Disassembled the front and found the wire for the door switch was broken. Redid the wire then reassembled unit. Tested and unit works great. Also added the screws that were missing from before my visit now unit is working properly
We serviced a
WHIRLPOOL RANGE
Model WFG361LVQ
Near Crystal, MN 55428
Adam
Job Details: 11/16/2022
Installed new power cord from last diagnosis. Tested all operations and everything is working properly. Installed WP9757891
We serviced a
KENMORE REFRIGERATOR
Model 106.5179341
Near Sartell, MN 56377
Seth
Job Details: 11/16/2022
"Freezer lights dont work and fridge are dim. I quoted both light modules, customer realizes the full impact of having to replace both. Parts on order.; ordrd 1 WPW10515057 (Led board) and 1 WPW10515058 (Led board)"
We serviced a
SAMSUNG WASHER TOP LOAD
Model n/a
Near Minneapolis, MN 55429
Phillip
Job Details: 11/16/2022
The customer complaint is the washer does not get pass the sensing portion of the cycle. I hooked up the hass tool and checked for faults. The most recent was 3c3 motor locked fault. I tipped the washer back to inspect. I found a kids bathing suit stuck around the motor and belt. I cut it out to free up the belt. I ran a diagnostic test with hass. Everything passed and no more faults
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model n/a
Near Minneapolis, MN 55428
Nate
Job Details: 11/16/2022
"Washer sometimes shuts off randomly. Couldnt find anything mechanically wrong with it. When this has happened (3 times), they just let it sit for a a bit and then they could turn it back on, put it on a drain and spin and it would finish the cycle. Has been working lately though. No error codes. Main PCB is top replaced part. Could be that. "
We serviced a
KENMORE REFRIGERATOR
Model 596.755224
Near Minneapolis, MN 55406
Nate
Job Details: 11/16/2022
Only cooling in freezer. Has a bad evaporator fan. Ordered one and picking up on will call. Coming back tomorrow to install. L14 labor and 118.39 part. ; ordrd 1 12002744 (Evaporator fan)
We serviced a
GE REFRIGERATOR
Model GSS23GSKJSS
Near Saint Paul, MN 55105
Nate
Job Details: 11/16/2022
"Customer noticed a weird smell coming from behind the fridge. Looks like the radiator in bathroom is giving off the smell. Fridge leaking from the valve. Its the waterline itself thats leaking. Cant just get the line. Have to get a new filter head assembly. Ordered new filter head assembly, . ; ordrd 1 WR17X22074 (Filter head assembly)"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model n/a
Near Minneapolis, MN 55406
Nate
Job Details: 11/16/2022
Washer bangs around due to a bad transmission. . ; ordrd 1 W11159068 (Transmission)
We serviced a
KENMORE REFRIGERATOR
Model 106.526031
Near Minneapolis, MN 55401
Nate
Job Details: 11/16/2022
Replaced water filter housing. Old one was broken. Needs new filter as well.
We serviced a
GE RANGE
Model CGS750P4M2W2
Near Rogers, MN 55374
Phillip
Job Details: 11/16/2022
Customer complaint was the two burgers on the left were not right. The back lady flame is to low and the front left center burner flame is to high. I removed the orifices and found that 3 of them were in the wrong holders. I put the orifices in the right holder. All the burners are good now. The upper ok bake was cooking to hot and uneven on the left side. I pulled the oven apart and started the bake. I found that only the left side was burning and the right side was struggling for gas. I checked the office and its the right one for LP. All the other burner tubes are good. It will need the single safety valve WB21X28836
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Rogers, MN 55374
Matt
Job Details: 11/16/2022
"Customer complaint is, WONT DRAIN- HAS TO RESET TO GET IT TO START & STOPS MID CYCLE. Inspected and tested. Customer said dishwasher is randomly stopping in the middle of the cycle and has standing water in the bottom. I found the drain hose underneath the sink is laying on the floor and theres no high loop. I tried adjusting it, and the hose was brittle and just broke. I started the dishwasher on a heavy cycle and after about 30 minutes the display went dead. I can restart it, but it keeps going dead. Dishwasher needs a new control panel and drain hose.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Minneapolis, MN 55448
Matt
Job Details: 11/16/2022
"Customer complaint is, 2ND OPINION-TECH COME OVER BUT THE ISSUE GOT WORST. Customer said another company replaced the door for a ice maker issue. It started making ice and then stopped cooling in the FF compartment and theres frost on the back freezer wall. Inspected and tested. FF compartment is 60F and freezer is 30F. The evaporator is 100% froze over. I put refrigerator into test mode and turned the heater on and it came on and started defrosting. Installed new board and defrost bimetal harness. Refrigerator is now fixed."
We serviced a
KENMORE DRYER- ELECTRIC
Model n/a
Near Otsego, MN 55330
Matt
Job Details: 11/16/2022
"Customer complaint is, TAKES ABOUT 4 CYCLES TO DRY CLOTHES. Inspected and tested. Dryer was quick cycling. I disconnected the vent and only get 3mph on back of dryer. I removed the back bulkhead and it was plugged solid. I cleaned out bulkhead and reassembled and now airflow on back of dryer is 30mph and airflow is cycling between 220F and 115F. Dryer is now working great. Dryer is now fixed. I advised customer to have the vent cleaned."
We serviced a
GE DISHWASHER
Model DDT595SMJ0ES
Near Lakeville, MN 55044
Delton
Job Details: 11/16/2022
Dishwasher was not responsive when i got here. According to GE service bulletin to turn on/off power several times and dishwasher turned on and i did software update that takes care of this issue. Then tested all functions and dishwasher is running and working good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6201SG/AA
Near Champlin, MN 55316
Adam
Job Details: 11/16/2022
Installed the icemaker fan and motor assembly from last diagnosis. Had to steam a little bit to get it out. Reassembled unit. Tested and unit is working properly without any noises.
We serviced a
GE REFRIGERATOR
Model GFE28GMKBES
Near Lakeville, MN 55044
Delton
Job Details: 11/16/2022
Found that the FF evaporator fan is not running. Replaced evaporator fan and did software update. Tested and fan is running and refrigerator is cooling and working good.; used 1 WR60X26866 (FRESH FOOD FAN) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elk River, MN 55330
Matt
Job Details: 11/16/2022
"Customer complaint is, WATER DISPENSER IS NOT DISPENSING WATER CORRECTLY, LEAVING BLACK SPOTS IN WATER. Inspected and tested. FF compartment temperature was 37F and freezer was 0F. I removed the filter and ran a couple of gallons of water through the dispenser and its still got black spots/flakes in the water. I removed the supply line on the back of the refrigerator and ran a couple of gallons of water and there was no spots in the water. I removed the water line at the bottom of the door and still had spots. I bypassed the water reservoir tank and the spots went away. Needs a new water reservoir tank, part number W11613294. Its not in stock. "
We serviced a
LG DRYER
Model DLG7301VE
Near Saint Michael, MN 55376
Phillip
Job Details: 11/16/2022
Customer complaint is the dryer shuts off and displays te1 error. The te1 is for the thermistor. The customer said they replaced the thermistor sensor twice. I verified they replaced the correct part. I checked the sensor from the main board. The sensor ohm out at 10 ohms which is the correct rating. The main control board will have to be replaced. I gave the customer the Blue book quote. The customer said she would talk to her husband and then call us back. I created a invoice.