We serviced a
GE DISHWASHER
Model GSD2200F00WH
Near Maple Grove, MN 55311
Matt
Job Details: 02/24/2023
"Customer complaint is, TAKES ALONG TIME TO START AND LEAKING. Inspected and tested. Found water is leaking from the solenoid seal causing it to not drain. Needs a new solenoid kit and seal. Installed new solenoid kit, push on nut, seal and tested. Now its leaking from the sump underneath. This dishwasher is really old and the plastic underneath is brittle. Im going to try replacing the sump inlet assembly and if that doesnt fix it, we would have to completely rebuild the sump and pump assemblys underneath and thats going to be over our limit. Installed new sump inlet assembly, cap, cover and screws. Tested and dishwasher is working great and no more leaks. Dishwasher is now fixed. Customer is replacing the old copper supply line with a flexible one."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Andover, MN 55304
Matt
Job Details: 02/24/2023
"Customer complaint is, NOT COOLING. REFRIGERATOR IS ONLY 50 DEGREES AND EVERYTHING IN THE FREEZER IS THAWED. Inspected and tested. Both freezer and FF compartments are 57F. Fans and compressor are not running. I put refrigerator into test mode and thermistors tested good, the fans are all working. I tried the compressor test and everything worked perfectly. I power cycled refrigerator and now the compressor and fans are running and its starting to cool. Everything is testing good. Im going to follow up with customer this afternoon. I followed up with the customer at 4pm and they said temperatures seemed to be back to normal. Dana can you you follow up with this customer on Monday and confirm that refrigerator is still cooling. If not, I think we will have to start by replacing the power board part number W10830278. ; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Osseo, MN 55311
Phillip
Job Details: 02/24/2023
"The customer said the washer does not agitate. I put the washer into service mode to run agitate. The washer activated the shifter but its not going into agitate. The shifter is broken. I quoted the customer for the repair. I replaced the shifter and now it works great. ; used 1 W10913953 (SHIFTER, ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5CHQXKT03
Near Farmington, MN 55024
Delton
Job Details: 02/24/2023
"Replaced listed parts, tested ice maker and it cycles and fills. Refrigerator cold control and defrost thermostat, crisper drawers. Refrigerator is cooling..Ice bucket assembly part# WPW10312300; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL LAUNDRY CENTER++
Model LTE6234DQ2
Near New Hope, MN 55427
Nate
Job Details: 02/24/2023
"Not spinning or draining. Found a bad lid switch. Replaced it, now it runs and drains great. ; used 1 3949247V (LID SWITCH) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS3
Near Maple Grove, MN 55311
Phillip
Job Details: 02/24/2023
The customer said that dishwasher will get loud at times during the wash and drain cycles. I ran the dishwasher and the wash cycle sounds good. The customer said that when it drained thats when it made the noise. The drain pump sounded normal operation and drains good. I removed the drain pump and found a toothpick was down inside the drain pump housing. I removed the toothpick. I advised the customer the sound from the drain pump is normal.
We serviced a
SAMSUNG DRYER
Model DVE45N5300W/A3
Near St. Cloud, MN 56301
Seth
Job Details: 02/24/2023
"Poor drying quality, blocked vent. Noise is due to a rattle it is a stacked unit. Temps were 250s and it was short cycling. They will get the vent cleaned."
We serviced a
SAMSUNG RANGE
Model NE63T8711SS/AA
Near Maple Grove, MN 55311
Phillip
Job Details: 02/24/2023
The complaint is the main display is totally dead. The burners still work. This is a electric range. I pulled the range out and inspected the main board. Im getting 120 volts into the main board. I tested to see if I get any dc voltage out of the main board . From the plug that looks like it supplies power to the display I do get 12 volts and 5 volts dc out of the main pcb board. I gave the customer a quote for the front display board. Im ordering the part. ; ordrd 1 DG94-03583A (ERC CONTROL)
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Big Lake, MN 55309
Matt
Job Details: 02/24/2023
"Customer complaint is, TEMPS ARE UNEVEN IN THE OVEN. Customer said cakes are cooking to fast around the outside and taking long to cook the inside causing it to fall. Inspected and tested. Bake and broil elements tested good. The oven temperature sensor tested good. They sent me a main board and broil element. . ; saved tckt"
We serviced a
FRIGIDAIRE RANGE
Model FGEF3055MFE
Near Roseville, MN 55113
Nate
Job Details: 02/24/2023
"When they turn on the front left burner, the oven shuts off. The switch for the burner grinds when you turn it. Quoted for new switch. Customer took part number and will order himself and install to save money. Will be 1/3 of the cost."
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Saint Paul, MN 55108
Nate
Job Details: 02/24/2023
Not igniting so it got red tagged. Found a bad ignitor. Replaced ignitor with truck stock. Ignites and heats great now. ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL RANGE
Model RF368LXPT1
Near Farmington, MN 55024
Delton
Job Details: 02/24/2023
Replaced right 2 burner infinite switch and control board. Tested and no buzzing sound and indicator light is working correctly. Range heats and is working good.
We serviced a
GE DRYER
Model MISSING
Near Osseo, MN 55311
Phillip
Job Details: 02/24/2023
"The customer complaint was the timer does not work. When she sets a cycle and presses start it will not start, she has to fiddle with the timer knob to make it start. I tried the timer and I could tell the knob was slipping. I removed the knob and found it was cracked in the center so the metal sleeve was slipping on the metal timer shaft. I swapped the knob with the knob for the wrinkle care. The customer said she never uses that knob so it was ok. The timer now works as it should and the dryer is heating. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
SAMSUNG MICROWAVE
Model MS19M8020TG
Near St. Cloud, MN 56301
Seth
Job Details: 02/24/2023
"This is a counter top microwave. Its not covered, its making a reading noise due to an installation issue."
We serviced a
KENMORE RANGE
Model 362.7171891
Near Osseo, MN 55311
Phillip
Job Details: 02/24/2023
The customer said the oven was running hot and cooling uneven. I removed the oven bottom and cover. I started the bake and it started right up in about 15 seconds. The flame was a little large and the base of the flame was lifting on the burner tube. I adjusted the air shutter so the flame is more relaxed and tight against the burner. I tested the oven temp and found it was over heating by 50 degrees. A new thermostat is not longer available. I tried to adjust the knob but I could not adjust down 50. I set the oven 50 degrees cooler and then it was heating to the desired temp. The customer is the only one that uses the oven so she was ok with that.
We serviced a
LG WASHER
Model WT7300CV/01
Near Minneapolis, MN 55443
Phillip
Job Details: 02/24/2023
The customer complaint was she is getting white lint or a white substance on the clothes. She also said sometimes the washer shakes real bad in the spin. I first entered the diagnostic mode to check for fault codes. No codes were present. I ran the test cycles and every function is working as it should. The front of the washer was not level so I raised the front legs. I found the drain hose was down the drain more than 9 inches. I pulled the drain hose out and kept only 6 inches in the drain pipe. I put 2 zip ties around the pipe to hold it in place. The customer is only using 1-2 teaspoons of a h.e soap. The customer has never cleaned the washer before and they live is a city with really hard water. I advised the customer to clean the washer monthly with a washer cleaner. No other issue found today.
We serviced a
WHIRLPOOL DRYER
Model WED8000BW0
Near Rosemount, MN 55068
Delton
Job Details: 02/24/2023
Found that idler pulley is worn out. Customer approved estimate. Replaced idler pulley and cleaned out inside dryer of lint built up. Tested and dryer now tumbles quietly and heating and working good.; used 1 WPW10547292 (IDLER PULLEY) from stock
We serviced a
LG WASHER
Model WT1501CW
Near Chanhassen, MN 55317
Adam
Job Details: 02/24/2023
Installed all parts from last diagnosis and then tested multiple times no leaks and everything is working properly
We serviced a
DANBY DISHWASHER
Model DDW1809W-1
Near Minneapolis, MN 55406
Nate
Job Details: 02/24/2023
"Unit beeps but power button doesnt light up, it doesnt run, drain or fill. Called Danby tech support, confirmed power button is getting 120, and sending 120 to board. Spoke with JR. Needs a new main board and start button. ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Minneapolis, MN 55419
Nate
Job Details: 02/24/2023
Still not fully draining. Found the little flap in the drain line was partially stuck shit. Loosened it and now it isnt getting stuck shut anymore. Drains awesome.
We serviced a
FRIGIDAIRE FREEZER
Model FFFH21F4QW0
Near Eagan, MN 55123
Delton
Job Details: 02/24/2023
"Replaced control control last time and replaced defrost timer this time. Refrigerator turns on, compressor is running. Refrigerator is cooling and working good."
We serviced a
GE REFRIGERATOR
Model PGSS5RKZHSS
Near Eagan, MN 55123
Delton
Job Details: 02/24/2023
"Found that compressor is not running. Found that compressor inverter board is shorted and not sending power to compressor. Customer approved estimate. Replaced inverter board, Tested and compressor turns on and refrigerator is starting to cool. Refrigerator is working good.; used 1 WR49X10283 (COMPRESSOR INVERTER) from stock"
We serviced a
LG WASHER
Model WM8000HVA
Near Inver Grove Heights, MN 55077
Delton
Job Details: 02/24/2023
"Found that the drain pump fins are broken and not draining out water. Also found that bearings are going bad and is loud during spin. I informed customer but they wanted to go ahead and replace the drain pump knowing that bearing is bad and is not worth it to fix and a new washer would be needed.They wanted to get this working for next few months then will replace washer.Replaced drain pump, tested and washer now drains and spins. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Minneapolis, MN 55431
Nate
Job Details: 02/24/2023
"Fresh food not cooling. Confirmed that the defrost heater comes on. Sensor on evaporator tests at 8000 ohms or 85 degrees even though its covered in ice. Has a bad sensor. Ordered a new one, steamed off evaporator. Coming back Tuesday to install. ; ordrd 1 WPW10384183 (Temp sensor)"
We serviced a
SPEED QUEEN WASHER
Model awn311sp111tw01
Near Saint Paul, MN 55116
Delton
Job Details: 02/24/2023
Replaced belt and idler kit. Tested and no more burning smell. Washer is working good.
We serviced a
WHIRLPOOL WASHER
Model LSQ9659PW4
Near Eagan, MN 55122
Delton
Job Details: 02/24/2023
"Found that motor coupler broke. Customer approved estimate. Replaced coupler, tested and washer now agitates and spins. Washer is working good.Applied $10 discount magnet coupon.; used 1 285753A (DD COUPLER) from stock"
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Chaska, MN 55318
Adam
Job Details: 02/24/2023
Customers complaint not spinning clothing out and shaking. These GE top loads are known for shaking badly. Hooked up SmartHQ and had a error code for unbalanced load. Otherwise nothing. Put unit in spin watched RPMS. Unit was getting to correct RPMs and sounds normal. Also checked the drain pump. The agitator and everything is working properly. Updated unit with new software update
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near St. Cloud, MN 56304
Seth
Job Details: 02/24/2023
Wont drain. The dishwasher was stuck mid cycle. I reset It abs it designed perfect. I watched 2 complete rinse cycles with no issues. I educated the customer on resetting the dishwasher if it is interrupted during the cycle and wont restart.
We serviced a
WHIRLPOOL DRYER
Model WED5500XW1
Near Chaska, MN 55318
Adam
Job Details: 02/24/2023
"Customers complaint over heating, burn marks. Customer is getting brown marks in white clothing. Checked the temp of dryer at medium heat high at 150-155. Which is perfect high is 180. Again perfect. Unit sounds good and is heating properly. Nothing mechanical wrong. Possible that clothing is running on seals but even if we put new seals on still will have the clothing touch seals. Cleaned out unit then tested. Unit is working properly"
We serviced a
BOSCH REFRIGERATOR
Model B36CD50SNS/02
Near Chaska, MN 55318
Adam
Job Details: 02/24/2023
"Customers complaint ICE MAKER IS NOT WORKING, WATER IS NOT COMING OUT COLD. REF IS COOLING. Ice maker in the fresh food full of frost went through test mode getting E2 error for bad ice maker. Quoted for new ice maker and rescheduled customer for Tuesday. ; ordrng 1 11036056 (I/M ASSY)"
We serviced a
GE WASHER
Model GFW550SSNOWW
Near Sauk Rapids, MN 56379
Seth
Job Details: 02/24/2023
"Not spinning out completing the cycle. She was washing 2 rubber backed rugs. The smart hq states it had an inverter board error I walked through the diagnostics it is bad and motor error. She noted a recent power event seemed to kick off this issue. The unit will not spin faster than 12rpm and the motor bearing can be heard when it spins. Please source motor and inverter board. WH22X32957- board, WH03X29524 - motor both show as back order; saved tckt"
We serviced a
SAMSUNG DRYER
Model DVE5OR5200W/A3
Near Saint Joseph, MN 56374
Seth
Job Details: 02/24/2023
"Squeaks, and duct is not sealed. I replaced the duct and inspected the rolling chassis. All the rollers and idler were smooth and I could find no faults. I cleaned the cavity and installed a new flex pipe. The dryer lid was loose and there was a metallic noise when you pushed on it so I installed a shim. The dryer is now fixed.; ordrd 1 DFLX4 (Duct)"
We serviced a
WHIRLPOOL DRYER
Model WGD9200SQ0
Near Edina, MN 55436
Nate
Job Details: 02/24/2023
"Running loud. Found a bad bearing on an idler pully. Replaced with the truck stock whirlpool pully, vacuumed out lint, cleaned and oiled rollers. Runs great now. ; used 1 279640 (ROLLER) from stock"
We serviced a
MAYTAG DRYER
Model MEDE300VW1
Near Eagan, MN 55123
Delton
Job Details: 02/22/2023
"Found that front rollers and idler pulley were worn causing squeaking. Customer approved estimate. Replaced rollers and pulley roller, tested and no squeaks. Dryer is working good,; used 1 349241T (), and 1 279640 (ROLLER) from stock"
We serviced a
LG DISHWASHER
Model LDP6797ST
Near Saint Paul, MN 55116
Delton
Job Details: 02/22/2023
"Found that door lock is going bad, it is very finicky one time door is shut the cycle will advance and next time it will not sense that the door is shut to start.I wiggle the door latch and it will sense door shut then sense it is open. Tested and all other functions seem good. Gave customer estimate to replace door lock and customer will think about it and call back if they want to proceed."
We serviced a
LG RANGE
Model LRG3091ST/02
Near Saint Paul, MN 55107
Delton
Job Details: 02/22/2023
"Customer said we are the 3rd company out from AHS. There is nothing we can do or replace that will make this customer believe that this is fixed and wont kill her family. First company that was out she had said replaced something and said that oven was good to use and then their CO2 detector went off again. THeir CO2 detector is outside the kitchen in the living room maybe 15 feet away. She had called gas company out again and sounds like they scared her by saying that it was really bad and could cause death. Xcel noted that it should be replaced (see pictures) so customer will not accept anything besides that option.I tested and it appears to have nice even blue flame and is heating. Im not sure what it could be. Customer stated that they have not done any painting or staining.(See all pictures of what gas company left)As i left i turned off gas and power as it was when i arrived.; saved tckt"
We serviced a
LG WASHER STACKED++
Model WM1388HW
Near Minneapolis, MN 55408
Delton
Job Details: 02/22/2023
"Found that the CL code shows on display as soon as washer is turned on and cannot start cycle. CL means child lock function is on and buttons wont be responsive. I showed customer how to turn on/off the child lock to hold down the child lock button for 3-5 seconds.I ran full diagnostics and all functions are working good. I did find a lot of suds and suggested that less soap be used.Washer is working good."
We serviced a
LG REFRIGERATOR
Model LFXS28968S/00
Near Plymouth, MN 55446
Nate
Job Details: 02/22/2023
"Not cooling. 76 in fresh food and freezer. Compressor running, buzzing, condenser line is cold not hot. Please submit to WHE and let them know it has a sealed system issue. ; O-emld tckt"
We serviced a
MAYTAG WASHER STACKED++
Model MLG2000AWW
Near Hopkins, MN 55305
Nate
Job Details: 02/22/2023
"Not draining. Got to the drain pump, it has a broken impeller. Quoted for new drain pump. Coming back Monday to install. ; ordrd 1 WP22003059 (Drain pump)"
We serviced a
FRIGIDAIRE RANGE
Model FFGF3052TSD
Near Minneapolis, MN 55426
Nate
Job Details: 02/22/2023
"Not heating. Found a bad bake ignitor. Replaced, heats great now. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
LG RANGE
Model LRE3194BM/00
Near Plymouth, MN 55447
Phillip
Job Details: 02/22/2023
The customer complaint is the oven does not bake and when they use the cooktop they hear clicking. I explained that since a its a electric range the burners will cycle on and off to maintain heat. The burners are controlled by relays and they must close and open to maintain the temperature for the burners. I found the power cord terminal block screws are loose and the red wires in the terminal block melted loose and it damaged the harness. I tried to tighten the connection. The bake was working on and off. It needs a terminal block and harness to be fixed properly. I gave the customer a quote for the repair. At this time he declined the repair. He will call us back if he wants it fixed. I created a estimate. EAG32629302 block
We serviced a
LG REFRIGERATOR
Model LFXC24726D/01
Near Maple Grove, MN 55369
Matt
Job Details: 02/22/2023
"Customer complaint is, ICE MAKER STOPPED WORKING. Inspected and tested. FF compartment temperature was 37F and freezer was -1. I pressed the test button on the ice maker and it cycled, but did not fill with water. I did that twice with the same results. The ice maker has failed. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."
We serviced a
UNKNOWN GARBAGE DISP++
Model NONE
Near Fridley, MN 55432
Matt
Job Details: 02/22/2023
"Customer complaint is, WILL NOT TURN OFF AND CONTINUALLY RUNS. Inspected and tested. Found the garbage disposal has a air actuated switch and the switch is not turning it off. Garbage disposal works great when its on. Installed new garbage disposal air actuated switch and tested. Garbage disposal is now turning on and off with the switch. Garbage disposal is now fixed. Im not able to install the nut that holds the switch in place on the counter top, because its to close to the sink and theres not enough room to put the nut on. Its staying and place and you cant tell that its just sitting there unless you pull up on it and shouldnt be a issue."
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1250REQ1
Near St. Louis Park, MN 55416
Nate
Job Details: 02/22/2023
"Dishwasher not draining. Found a piece of broken dish in the pump. Cleaned it out, drains great now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY02
Near Minneapolis, MN 55447
Phillip
Job Details: 02/22/2023
The customer complaint was water is leaking out the ice maker compartment. The ice maker was off when I arrived. I turned it back on and the ice module was making some noises and not rotating like it should have been. The customer said when they turned the ice maker off the leaking stopped. I quoted the customer for a new ice maker assembly. I replaced the ice maker and ran a fill test. The new ice maker filled and did not leak. I advised the customer to dump out the first couple batches of ice. I also advised to give it 24 hours to fill the bucket. ; used 1 W10882923 (I/M ASSY) from stock
We serviced a
WHIRLPOOL DRYER
Model LGB6300PW0
Near Osseo, MN 55311
Phillip
Job Details: 02/22/2023
The dryer was not heating up at all. The gas coils were not buzzing or making any noises. I removed the rear panel and found the fuse was bad. I replaced the fuse and checked the air flow. The dryer is heating and the air flow is good. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
KENMORE REFRIGERATOR
Model 596.6927299
Near Maple Grove, MN 55369
Phillip
Job Details: 02/22/2023
The customer moved the fridge to this house and now its not cooling. The fridge was plugged in and the thermometer was in the cooling position. The fans and the compressor are not running. I verified its not stuck in defrost. I removed the operating thermostat and just the thermostat. I plugged the fridge back in and the compressor and fans started right up. I gave quote for the thermostat and labor. ; ordrd 1 W10752646 (COLD CONTROL (STANDARD))
We serviced a
KENMORE REFRIGERATOR
Model 106.6215311
Near Rogers, MN 55374
Phillip
Job Details: 02/22/2023
The customer said the freezer is fine but the fresh food is not cooling. The freezer temp was around 0 and the fresh food was around 45. I removed the evaporator cover and found the evaporator fan is not working. I do get voltage to the fan motor. It needs a new fan and the ducts to be defrosted. ; ordrd 1 WP2315539 (Fan motor)
We serviced a
KENMORE DISHWASHER
Model 665.1777999
Near Champlin, MN 55316
Matt
Job Details: 02/22/2023
"Customer complaint is, MAKING A LOUD NOISE. Customer said its randomly making a loud noise, but not all the time. Inspected and tested. I took apart the sump assembly and found a piece of plastic in the screen, but otherwise everything looked good. Reassembled and tested dishwasher. Dishwasher sounds great. Im not sure if the piece of plastic was the issue, or if this is one of the times the dishwasher sounds good. Dishwasher is testing good."
We serviced a
LG DRYER
Model DLG2241W
Near Minneapolis, MN 55404
Nate
Job Details: 02/22/2023
"Replaced bad rollers, oiled all rollers and pully, vacuumed lint out, runs and heats great now. Very quiet. ; used 2 4581EL2002h (ROLLER) from stock"
We serviced a
ASKO++ DISHWASHER
Model DBI663THS.U/728603
Near Bloomington, MN 55437
Delton
Job Details: 02/22/2023
"This dishwasher is on the 17th floor.Dishwasher not draining. Found that there was broken piece of coffee mug stuck inside drain pump. Removed debris, Tested and dishwasher now drains and all functions are working good.."
We serviced a
SAMSUNG DRYER
Model MISSING
Near Saint Michael, MN 55376
Phillip
Job Details: 02/22/2023
"The dryer starts but the drum would not tumble. I removed the top and found the belt was not on the pulley and it was not broken but very torn up. I found the idler pulley was stuck and the belt was rubbing a groove in it. I quoted for the idler and belt. I replaced the idler and the belt and oiled the other rollers. The dryer sounds good and is working. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 DE634A (IDLER PULLEY), and 1 WP33002535 (BELT DRUM) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Minneapolis, MN 55419
Nate
Job Details: 02/22/2023
Replaced bad drain pump. Already cleaned out air gap. Drains great now.
We serviced a
KENMORE DISHWASHER
Model 665.14579N612
Near Ramsey, MN 55303
Matt
Job Details: 02/22/2023
"Customer complaint is, DISHWASHER WASN'T DRAINING, HUSBAND FIXED THAT BUT NOW THE DISHWASHER IS LEAKING ALL OVER THE FLOOR. Inspected and found customer was running the dishwasher without the upper rack. Installed upper rack and tested. Dishwasher is working great and not leaking."
We serviced a
THERMADOR++ DISHWASHER
Model NOTAVAILABLE
Near Saint Joseph, MN 56374
Seth
Job Details: 02/22/2023
Customer was concerned that it was leaking. Upon arrival in inspection she showed me the source of the leak. I removed the dishwasher and we watched a full cycle and it never leaked.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL DRYER
Model WGD9200SQ0
Near Becker, MN 55308
Seth
Job Details: 02/22/2023
"F01 error, failed control board. The tracer was in to poor of shape to solder. Please find a board. ; saved tckt"
We serviced a
GE REFRIGERATOR
Model PWE23KSDBSS
Near Saint Michael, MN 55376
Phillip
Job Details: 02/22/2023
The customer said the fresh food is not cooling and the temp was around 60. The freezer section is good and temp was around 0. When I opened the doors I did not see frost on the evaporator cover and I could not hear the evaporator running. I removed the fan and its not turning. I quoted for the fan and labor. I replaced the evaporator motor and ran the firmware update. ; used 1 WR60X26866 (EVAP FAN MOTOR (STANDARD SXS) AC) from stock
We serviced a
SAMSUNG MICROWAVE
Model ME21H706MQS/AA01
Near Otsego, MN 55362
Matt
Job Details: 02/22/2023
"Customer complaint is, DOES NOT KEEP TIME AND COOKS FOR 2 MINS AND STOP. Inspected and tested. Microwave ran for about 4.5 minutes and then went dead. It was heating, but the cooling fan is loud. Quoted customer for replacing the board and cooling fan. Customer declined repairs and is going to replace the microwave."
We serviced a
FISHER PAYKEL++ WASHER
Model WA3927G1
Near Hopkins, MN 55305
Adam
Job Details: 02/22/2023
Replaced agitator because the old one was busted. Collect both repairs on this ticket
We serviced a
KENMORE REFRIGERATOR
Model 795.71033.010
Near Buffalo, MN 55313
Seth
Job Details: 02/22/2023
I replaced the mullion spring and tested it the door it is now fixed.
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAB1
Near Maple Lake, MN 55358
Seth
Job Details: 02/22/2023
I replaced the UI and tested the dishwasher. It is now fixed.
We serviced a
ASKO++ DISHWASHER
Model DBI663THS.U/72603
Near Bloomington, MN 55437
Delton
Job Details: 02/22/2023
This dishwasher is on the 16th floor. Customer said that dishwasher wouldnt power on and start. As im here dishwasher turns on and is running. Went into diagnostics and all fucntions are working good as im here. Dishwasher is running cycle.This is a business and they said that we need to fill out an I9? Please contact customer and collect payment.
We serviced a
FISHER PAYKEL++ DRYER
Model DG7027G1US
Near Hopkins, MN 55305
Adam
Job Details: 02/22/2023
The back bearing fell apart. Disassembled unit and replaced the back bearing kit. Reassembled unit then tested unit is working great.
We serviced a
LG WASHER
Model WM3370HWA
Near Wayzata, MN 55391
Adam
Job Details: 02/22/2023
"Customers complaint unit not cleaning well now and making noise. Spun unit by hand and it seams good. Put unit in a spin and unit ran properly and bearing has a little louder then normal noise. But everything else is good. Ran through diagnostic mode and checked the valves and they are working properly also. Customer said they have tried multiple cleaning cycles with different types of cleaners but still has a bad smell. Unit isnt over sudsing and customer isnt using to much soap. I cant find anything wrong with unit besides the smell and thats inside the basket itself and tub and in between the spider. There is no repair for this besides a complete disassembly and pressure washing. ; snapped 1 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Excelsior, MN 55331
Adam
Job Details: 02/22/2023
Customers complaint unit not washing properly even before tab on dispenser broke. Found the motor is running but its loud. Noticed the spray arms not really moving. Found the bottom spray arm full of debris and separating and also the upper spray arm. The top rack falls and will need the new adjust kit and then the dispenser doesnt shut. Will need parts below if approved. W10861000 dispenser W10837249 lower spray armWPW10498900 upper spray armW10712395 adjusters ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Waconia, MN 55387
Adam
Job Details: 02/22/2023
Last diagnosis Unit would randomly not. I put unit in mode and found a few issues. One was the E4F6 code which is for the float. When I tested the unit after had the customers complaint where it added water but wouldnt start. I tested the float switch and was bad. Moved the float up and down a couple times and worked the rest of the time. The next issue is the upper spray arm never working. The diverter would try to move but never would spray the top rack. Will need new float parts and diverter. Quoted customer blue book and rescheduled ; ordrng 1 WPW10195036 (FLOAT with stem) and 1 W10873429 (FLOAT AND RETAINER) and 1 WP8531743 (FLOAT gasket) and 1 W10537869 (Diverter)Today installed all parts. Went through test mode everything is working great and properly
We serviced a
GE WASHER
Model GFW450SSM1WW
Near Eden Prairie, MN 55347
Adam
Job Details: 02/22/2023
Went to go install the two busted front springs. But now the back two are busted. Customer is thinking it over and going to let us know if they want to repair it
We serviced a
LG REFRIGERATOR
Model LFX25975ST/02
Near Eden Prairie, MN 55347
Adam
Job Details: 02/22/2023
Customer complaint is unit leaking and floor and damaging floor. Pulled unit out on protective equipment. Notice a bunch of water coming out the bottom when pulling out. Took the back cover off and found the water valve is constantly dripping. Turned water off. Then removed water. Quoted customer for new valve. Customer approved valve. Reschedule customer and ordered part. ; ordrng 1 MJX41178908 (I/M VALVE - SINGLE COIL)Today installed the valve. Double checked for leaks and made sure it was operating correctly. Everything is working properly without leaks
We serviced a
DACOR++ RANGE
Model ERD30S06BR
Near Minneapolis, MN 55424
Adam
Job Details: 02/22/2023
Installed hinges from pre diagnostic. The door wasnt shutting all the way. Once parts installed tested door and its working great.
We serviced a
FISHER PAYKEL++ REFRIGERATOR
Model RF170ADUSX4N
Near Farmington, MN 55024
Delton
Job Details: 02/22/2023
"Fault code is fan error. But when i try to go into test mode it doe snot run and i do not get any power to either freezer fan or fresh food fan. Looks like there is a 9 volt wire adapter to test the fans part# 819611 and 819610 might be useful when I come back. So at this point I dont know if its the fans or control board.Order control board, PC fan (fresh food fan) and FC (freezer fan) and 9V battery wire adapters? and give estimate. For the most expensive part incase.Schedule 2 hours for repair so i have time to really dig into this.; saved tckt"
We serviced a
MAYTAG DRYER
Model SDG4606AWW
Near Eagan, MN 55123
Delton
Job Details: 02/21/2023
Found that dryer was full of lint build up inside dryer and also due to pest control adding a cover over the dryer vent and then got clogged and blocked all air flow. THe dryer vent blows into the garage. Cleaned out dryer and showed customer the cover with lint and said to either clean it often or leave it off.Tested and dryer is cycling heat and working good.
We serviced a
FRIGIDAIRE FREEZER
Model FFFH21F4QW0
Near Eagan, MN 55123
Delton
Job Details: 02/21/2023
Freezer is running and has good frost pattern. So based on that it appears that it is intermittent which could be defrost timer or cold control. I talked to customer and he approved estimate to replace both. I replaced cold control and ordered defrost timer part and rescheduling.I will collect total when i come back for defrost timer.; ordrd 1 5304518034 (Defrost timer)
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Rockville, MN 56369
Seth
Job Details: 02/21/2023
Loud washer that doesnt spin out clothes. Failed heat box was quoted.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Burnsville, MN 55337
Delton
Job Details: 02/21/2023
"Based on what customer was experiencing that washer wouldnt start and then shut off few minutes into cycle, there is a service bulletin (see picture) about motor and start capacitor. They test fine but when i run diagnostics on washer the motor makes loud screeching sound as it ramps up in speed. So based on that the motor and start capacitor would need to be replaced. The vibration is normal on this model and explained that the more items the better to balance out the load evenly around the tub.Sending customer email copy of estimate so they can send to their credit card company for review. They will call back if they want to proceed with ordering parts and repair."
We serviced a
SAMSUNG DRYER
Model DV36J4000EW/A3
Near St. Cloud, MN 56303
Seth
Job Details: 02/21/2023
"Not tumbling, failed idler was the cause I replaced it. The dryer tumbled and heated. It is now fixed.; used 1 DE634A (PULLEY) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 596.7200902
Near St. Cloud, MN 56303
Seth
Job Details: 02/21/2023
Not cooling fridge. Compressor and fans were rubbing and no frost. The sealed system has failed. They will repair or replace it.
We serviced a
WHIRLPOOL DRYER COIN OP++
Model CGM2761KQ3
Near St. Cloud, MN 56301
Seth
Job Details: 02/21/2023
"Lint trap was heavily built up. The unit was plugged up with lint, and the gas valve coils needed to be replaced. I cleaned it and replaced the coils. The temps looked good it cycles between 111 And 198. Please call Anna collect.; pckd up 1 279834 (Coils)"
We serviced a
FRIGIDAIRE WASHER STACKED++
Model FTF530FS0
Near Sartell, MN 56377
Seth
Job Details: 02/21/2023
"Loud when it spins, the rear main bearing have failed. They will replace the compact washer."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Burnsville, MN 55337
Delton
Job Details: 02/21/2023
Found that pots and pans drawer was full and looks to have been touching and grounding out the spark bake igniter so it wasnt sparking to ignite gas for heat. I removed drawer and it ignites and heats every time i try. I explained that to customer and they will use as normal but if problem still continues the bake igniter will need to be replaced.Also right side door hinge is bent causing the oven door to click loudly when opening/closing door.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Otsego, MN 55301
Matt
Job Details: 02/21/2023
"Customer complaint is, E4F8 ERROR CODE AND DENT INSIDE ALSO. Inspected and tested. Found the water supply elbow is cracked and leaking and tripping the float. Installed new elbow and tested. No more leaks and dishwasher is working great. Dishwasher is now fixed. ; used 1 w10685193 (ELBOW) from stock"
We serviced a
GE DISHWASHER
Model PDF820SSJ2SS
Near Ramsey, MN 55303
Matt
Job Details: 02/21/2023
"Customer complaint is, DISHWASHER WONT TURN ON. Customer also said it wasnt heating when it was working. Inspected and tested. Dishwasher UI was unresponsive. I power cycled dishwasher and now it turns on. I started a cycle and its not circulating water. I pulled dishwasher out and found the circulation pump is getting power, but not turning on. Also the heating element TCO is tripped. Dishwasher is going to need a new board part number WD21X24902, a new circulation pump part number WD26X23258 and a new TCO harness part number WD21X24096. Dana can you call this in for authorization. I need extra time on my return trip. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LMX25981ST/03
Near Minneapolis, MN 55438
Delton
Job Details: 02/21/2023
Replaced water valve and water line. Tested and water now dispenses and ice maker fills. Refrigerator is working good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chaska, MN 55318
Delton
Job Details: 02/21/2023
"Found that either the transmission is bad or the hub as it wont catch to spin the outer tub. The washplate is corroded and stuck onto the transmission shaft and i tired to pop it off but couldnt, so it would have to be broken/cut off before i can get to the hub and transmission shaft..Hubkit w10528947; washplate w10902814"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFUS2613LF0
Near St. Cloud, MN 56303
Seth
Job Details: 02/21/2023
"Temps in the freezer were in the high teens to test. I did a refrigeration test, it failed. They will fixed the sealed system or replace it."
We serviced a
AMANA RANGE
Model AER5845RAS
Near Avon, MN 56310
Seth
Job Details: 02/21/2023
"Wrong part, flag element needed and ordered on 2/18.; schdld next appmnt for 2/23 THU !"
We serviced a
KENMORE WASHER
Model 110.499726
Near Minneapolis, MN 55448
Matt
Job Details: 02/21/2023
"Customer complaint is, F 21, F28 SUDS, HAS TO UNPLUG AND REPLUG AFTER A FEW MINITES TO GET IT TO FINSIH A CYCLE. Inspected and found the drain pump filter was plugged solid. Cleaned out filter and tested. Washer is draining and spinning great, but the drain pump is chattering and sounds louder than it should. It drained twice just fine even though its loud. I advised customer to try it, and if she continues to have issues we should replace the drain pump part number 280187."
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC1
Near Maple Grove, MN 55369
Matt
Job Details: 02/21/2023
"Customer complaint is, MAKING A FUNNY NOISE AND NOT SPINNING. Customer said it paused during the middle of the cycle once and she couldnt get it to finish the cycle. Inspected and tested. No stored error codes. Everything was working perfectly in test mode. I filled washer twice and let it agitate and drained it and spun it and it was working perfectly. Washer is testing good."
We serviced a
KENMORE REFRIGERATOR
Model 106.568736
Near Osseo, MN 55311
Matt
Job Details: 02/21/2023
"Customer complaint is, Freezer is cooling only to fridge temps. Inspected and tested. Compressor and fans are running, but theres only heavy frost on about 25-30 percent of the evaporator. I defrosted evaporator and turned compressor back on and after 20 minutes, theres only frost on about 25 percent. The sealed system has failed. Customer will need to replace the refrigerator."
We serviced a
BOSCH WASHER
Model WNBM80
Near Minneapolis, MN 55419
Nate
Job Details: 02/21/2023
"Cleaned out drain pump gaskets, got a ton of debris out. Now it doesnt leak. Charged some J13 labor."
We serviced a
LG WASHER
Model WT5070CW
Near Saint Paul, MN 55117
Nate
Job Details: 02/21/2023
Bottom of transmission is falling apart. Quoted for new transmission/clutch assembly. Customer doesnt like washer and its 12 years old so she will replace.
We serviced a
LG WASHER
Model WM500CW
Near Eden Prairie, MN 55346
Delton
Job Details: 02/21/2023
Customer said that for know for sure that they put in pair of white and black socks and are missing 1. Iran diagnostics and all functions are working good. No drag on tub. Checked drain trap and is clean. Tipped back washer and checked boot seals and seeing nothing. Shined flash light onto tub to see the inside and could not see anything inbetween tubs. Can not find any sock or item stuck in between tub and all functions are working perfectly.Recommended that they use garment bag in the future to ensure no lost items or risk of clothes getting in between outer an inner tub.
We serviced a
AMANA REFRIGERATOR
Model ABB1921DEW
Near Saint Paul, MN 55117
Nate
Job Details: 02/21/2023
Ice building up in freezer. Found a clogged and frozen drain for the evaporator. Steamed out all the ice. Steamed from behind the fridge too. Drains great now.
We serviced a
SPEED QUEEN WASHER
Model awn311sp111tw01
Near Saint Paul, MN 55116
Delton
Job Details: 02/21/2023
Found that idler belt pulley locked up and wore out pulley and burned the belt. Ordered pulley kit that comes with belt. Customer approved estimate. Rescheduling.; ordrd 1 959p3 (Idler and belt kit)
We serviced a
GE RANGE
Model JGB720SEJ4SS
Near Minneapolis, MN 55418
Nate
Job Details: 02/21/2023
Shuts down a few minutes after you start a bake. Found a bad board. Soldered a new component onto the board and spliced on a new connector for the wire going to the bad component. Heats great now and doesnt shut down. ; used 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock
We serviced a
SAMSUNG WASHER
Model WA52A5500AV/US
Near Freeport, MN 56331
Seth
Job Details: 02/21/2023
Service bulletins address this error condition. The office will call and get parts moving.; saved tckt
We serviced a
GE DRYER
Model DBVH520EJ2WW
Near Hanover, MN 55341
Matt
Job Details: 02/21/2023
"Customer complaint is, SQUEAKING NOISE. Inspected and tested. Found the front bearing, glides, and felt is falling apart. Also the belt is fraying. Customer is just going to replace the dryer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Minneapolis, MN 55418
Nate
Job Details: 02/21/2023
Not circulating water. Circulation pump was totally seized up. Only ended up having to replace the pump. Runs great now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Hanover, MN 55341
Matt
Job Details: 02/21/2023
"Customer complaint is, TOP RACK BROKE, MAYBE THE TRACK? Inspected and tested. Found the top rack adjuster is broken. Installed new upper rack adjuster kit and tested. Dishwasher is now fixed. ; used 1 W10712395 () from stock"
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV155CTF
Near Saint Paul, MN 55123
Delton
Job Details: 02/20/2023
"Replaced the coke kit, tested and microwave is heating and working good, no longer tripping breaker.But the vent grille plastic is all cracked and plastic breaking off (see pictures)I super glued some part but if the vent falls off itll need to be replaced. Right now the vent seems secure and in place. These parts will need to be ordered if customer calls back that it fell off. Vent grille 5304509646; grille door 5304512503"
We serviced a
GE RANGE
Model MISSING
Near Minneapolis, MN 55418
Nate
Job Details: 02/20/2023
"Customer wants to reschedule since its after 6pm. I told them the office will call tomorrow morning .; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"