We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS177TW01
Near Lakeville, MN 55044
Delton
Job Details: 02/15/2024
Replaced timer and thermostats. Tested on auto dry and timer is advancing past where customer said to was stuck at. Dryer is cycling heat normally and is working good.
We serviced a
ASKO++ WASHER
Model W6424W
Near Wayzata, MN 55391
Adam
Job Details: 02/15/2024
"Customers complaint is getting in the F 12 code, which is the water error code. Verified. The water is connected on disconnected water. Turned it back on not getting any pressure. There was a extension piece removed that now Im getting water and I found a bunch of little debris. Log in the filter. Cleared it all out now its working the house is under construction right now and project manager explained they had the water shut off and turn back on and then this happened. So I showed him and explained what I did so if it happens again, they could always clear it themselves to. Tested unit afterward its working properly. Also had to re-level it a little bit and now its good."
We serviced a
GE RANGE
Model JGB660EP1ES
Near Maple Grove, MN 55369
Phillip
Job Details: 02/15/2024
The customer complaint was when they bake there is a gas smell from the oven. When I arrived the customer had told me yesterday he looked in the oven and noticed there is a mat on the bottom of the oven and it was covering the bottom vents. I explained why they should not use that mat at all and they should not use anything that can cover the vents. When the vents are covered they will starve the burner for air and that can cause the gas smell and it to produce CO. We removed the mat and ran the bake. The oven smelled normal and no issues found.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Eagan, MN 55122
Delton
Job Details: 02/15/2024
"Found that the float nut assembly was loose and due to water marks. Also found that that there was a lot of soap suds that could also cause leaks from float. I tightened float nut and ran test and no leaks. Could of been from too much suds, I recommended to use finish dishwasher soap to reduce suds.I did quote for new float nut and grommet. Customer will change soap and use as normal and call back if still leaks and needs parts replaced."
We serviced a
SAMSUNG DRYER
Model DV45H6300ew/a3
Near Minneapolis, MN 55441
Nate
Job Details: 02/15/2024
"Dryer not drying well. I ran it on a timed dry and found that it heats up to 140. After cleaning vent it runs at 180. Heats great. Did a vent cleaning for free. Found bad rollers and a bad belt. Replaced those. Runs great now.
We serviced a
KENMORE REFRIGERATOR
Model 25369832991
Near Hugo, MN 55038
Hyrum
Job Details: 02/15/2024
"Upon arrival, customer said it would occasionally start dripping into the fridge section and make a mess. Open it up and saw moisture and frost on the back of the fresh food section ceiling. Had customer empty out the freezer section pulled off evaporator fan, cover and defrosted a fully frozen up defrost drain. Also made sure to defrost the ceiling of the refrigerator and the drain going all the way down. Check the defrost. Drain to make sure it was draining properly. Put machine back together and tried to dry everything up. Told the customer that it was gonna probably drip for a little bit longer. But everything looks like it should be good from here on out"
We serviced a
LG DRYER
Model DLGX8101V
Near Ham Lake, MN 55304
Hyrum
Job Details: 02/15/2024
"Was making a rubbing kind of clicking noise when the drum would spin, and there was no heat. If there was heat, it would go away. Opened up machine and discovered a grayish waxy kind of plastic substance smeared on the rear bulkhead right along the drum seal. Used the wire brush to scrub all of it off. Put the machine back together and it sounds a whole lot better now."
We serviced a
SAMSUNG RANGE
Model SSRANGE
Near White Bear Lake, MN 55110
Hyrum
Job Details: 02/15/2024
"Customer states that it takes a long time to ignite sometimes takes almost an hour to preheat, and will occasionally make a washing sound. Opened up machine and inspected the igniter, and it appeared to be weak. Replace the igniter. Reassembled the machine and tested. Bakes a lot better at this time
We serviced a
KITCHENAID RANGE
Model KERS202BXH0
Near Richmond, MN 56368
Brandon
Job Details: 02/15/2024
"Customer stated the oven will continue to heat after it is shut off, the customer has to unplug the stove.Cycled and tested the unit had no issue with the unit preheating and staying in the set range. Suspect the bake element contact is sticking. Customer approved a new board part ordered ; ordrd 1 WPW10340694 (Board)"
We serviced a
SUBZERO++ REFRIGERATOR
Model 700BFI2
Near Saint Joseph, MN 56374
Brandon
Job Details: 02/15/2024
"Returned, checked the ice maker, pushed in both door switches. The harvester turned. Did a live stream with Jared. Suspect the issue is the bailing arm. Jared got ahold of Sub Zero. It was confirmed that a different arm was needed. Part is on orfer; snapped 1 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1022QM
Near Wayzata, MN 55391
Nate
Job Details: 02/15/2024
"Not cooling in fresh food or freezer section. Compressor hot and can tell it was running, zero frost on evaporator. All fans running. Condenser line is cool. Couldnt get a read on the amp draw because compressor stopped running probably right before I could get it, I waited for awhile, but it didnt come back on. Please call Rita with a quote for sealed system work. I plugged in a hard start to it and it draws 8.66 amps but compressor doesnt start. ; saved tckt"
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN115TW01
Near Forest Lake, MN 55025
Hyrum
Job Details: 02/15/2024
"Customer had an error code for no fill, and stated that no water was going into the machine. Checked the fill lines and the filter screens to make sure that they werent clogged. Checked valves to make sure theyre getting power. They are getting power but they were not opening and so the valve itself will need to be replaced. ; ordrd 1 203741 (Water valve)"
We serviced a
SIGNATURE REFRIGERATOR
Model SKSFD3613S/01
Near Edina, MN 55424
Nate
Job Details: 02/14/2024
"It wasnt making ice or dispensing water. Maintenance pulled fridge out and turned on water, and then they noticed a puddle of water under the back left corner. I turned on the water and we dispensed a number of cups of water and there were no leaks from the lines or the valve. We also cycled the icemaker and it filled perfectly and no leaks. Everything checks out good. Dispenser and icemaker work. No leaks."
We serviced a
AMANA DRYER
Model NGD4655EW0
Near Rogers, MN 55374
Phillip
Job Details: 02/14/2024
"The dryer was not heating at all. Upon inspection I found the rear high limit fuse was popped. I gave the customer a quote for the fuse and replaced the fuse. The dryer was disconnected from the vent when I arrived so I pushed it back, but left it how I found it. I advise the customer to make sure the dryer duct is clean, because that could be causing the fuse to pop. The dryer is heating up good now.
We serviced a
BOSCH DISHWASHER
Model SPX68U55UC/42
Near Minneapolis, MN 55419
Ivan
Job Details: 02/14/2024
Unit works great. no issues and cycles good. Drains with no leaks.
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP117TW01
Near Rosemount, MN 55068
Hyrum
Job Details: 02/14/2024
Customer said it was making a metal and metal rattling sound during spin. Random machine and didnt hear anything out of the normal at this time. Took the front apart just to double check and took the front tub cover off and looked for any screws or anything that could be rubbing.didnt find anything. Instructed customer on normal sound of the balance ring. Customer says they will take a video if they hear the sound that they were hearing again.
We serviced a
WHIRLPOOL WASHER
Model LSR7233EQ0
Near Roseville, MN 55113
Delton
Job Details: 02/14/2024
"Upon further inspection found that it was the timer and not the motor. Replaced timer, tested and washer is now agitating and spinning. Washer is working good."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Rogers, MN 55374
Phillip
Job Details: 02/14/2024
The dryer was not spitting out all the water from the clothes. I found the washer was going off balance and then I found the drive hub is stripped so the tub was not spinning. Quote of the customer for the new hub drive and then replaced the part. I ran The calibration cycle and made sure its spinning properly.
We serviced a
BEKO RANGE
Model SLDF30542SS
Near Champlin, MN 55316
Phillip
Job Details: 02/14/2024
This is a dual fuel range. The complaint is the oven does not maintain the temp and food is not cooking like it should. I set the oven to 350 and put my weighted thermal couple on the center rack in the middle. I let preheat for 20 minutes until it indicated it was ready. The high preheat temp was around 420 degrees. I opened the door for 10 seconds. The temp dropped down to 360. I waited until the temp dropped to 345 then it started to heat back up. The temp then got to 380 for the high. I recorded 2 more temps. I got an average temp of 368 from 4 temperature readings. Im finding no issues today other than its running hot. I advised them to cook pies and cakes and most bake goods in the center of the oven. I checked and there are no bulletins related to this issue. I did lower the temp by 10 degrees. I also found when I was done that the door was opening easily and the light was coming on. The customer then told me when she turns the light on it will shut off on its own. I noticed if I press the button to turn the light on then open and close the door the light shuts off. I opened the door and found it drops below 90 degrees. Informed customer.
We serviced a
LG DISHWASHER
Model LDTS5552S
Near Andover, MN 55304
Phillip
Job Details: 02/14/2024
The dishwasher was filling with water and pumping but then seem to not have enough water in it. I took the sump apart and made sure it was clean. I tried a few more times and it seemed better. No fault codes.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US3A
Near Becker, MN 55308
Matt
Job Details: 02/14/2024
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the drain hose is plugged with grease. I opened it up and filled and drained dishwasher 4 different times and its draining great. I recommend customer run a cleaner through the dishwasher before using. Dishwasher is working great."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKB09
Near Big Lake, MN 55309
Matt
Job Details: 02/14/2024
"Customer complaint is, LEAKING. Inspected and tested. FF temperature is 36F and freezer is -3. Found the evaporator drain was plugged/frozen. I defrosted freezer and drain pan and steamed out drain. She approved repairs. Installed new heat probe and tested. Drain is open. Refrigerator is now fixed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Coon Rapids, MN 55433
Phillip
Job Details: 02/14/2024
The upper rack adjusters and the right rail was broken. I quoted for both adjusters and rails. I went to Dey and got the parts. I came back and replaced all 4 parts. The upper rack rolls in and out good now.
We serviced a
LG DISHWASHER
Model ADFD5448AT
Near Minneapolis, MN 55406
Nate
Job Details: 02/14/2024
Replaced bad main pcb and UI. Runs great now.
We serviced a
FISHER PAYKEL++ DRYER
Model DG7027J1US1
Near Saint Paul, MN 55116
Nate
Job Details: 02/14/2024
Replaced bad board. Now it doesnt run automatically when you plug it in. Runs great.
We serviced a
SAMSUNG MICROWAVE
Model ME19R7041F
Near Minneapolis, MN 55447
Adam
Job Details: 02/14/2024
Customers complaint is not able to use any of the food settings on the microwave- gives the error code which is for the humidity sensor. We had been able to pre-order the humidity sensor. installed part tested working properly.
We serviced a
ZLINE++ RANGE
Model RA36
Near Edina, MN 55410
Nate
Job Details: 02/14/2024
The old bake element was charred at the terminals. I cut off the bad terminals and installed the new bake element kit. Now it heats great and no fireworks in the back of the oven on bake.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Cold Spring, MN 56320
Brandon
Job Details: 02/14/2024
"Customer states the unit wont advance to spin cycle. Ran unit on Normal the unit started filling fine, then it stopped could hear buzzing. Went into diagnostics mode checked codes.One code was for long drain, another code was for unbalanced, last code for long fill. Tested the door lock, it tests as it should Tested the drain and the unit drained fine Tested and found the hot water turned off. Ran the calibration mode and calibrated the washer. Customer had hot water turned off for a small leak on the sink in the basement. Customer is going to try and repair leak, is aware having the water turned off will affect the washing machine."
We serviced a
BEKO DISHWASHER
Model DUT25401X
Near Edina, MN 55435
Nate
Job Details: 02/14/2024
"Water/conde station runs down sides of the dishwasher at the end of the cycle. Called tech support. Discovered that the sound dampening strips had been installed on the front, and not the sides like theyre supposed to. This stopped the door from closing all the way. Per Beko, I cut slits in the sides of the strips to allow screws to go through to the cabinet. Attached the strips on the sides and remounted. Now no water leaks down the sides and steam doesnt escape out."
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS42QHX00
Near Wayzata, MN 55391
Adam
Job Details: 02/14/2024
"Installed all the parts from last diagnosis so Im cut out the old evaporator all the heat exchanger pan heater filter. installed the new ones pressure tested up to 150 held it for 10 minutes no dropping. Vacuumed the unit held the vacuum for 20 minutes under 400 ?m. Filled unit with proper amount of 134 a. Let unit run while repairing the other appliance after an hour of running pressures are at about three psi to two psi, which is perfect and unit was already down to 25? and frost pattern. Unit is now operating properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Savage, MN 55378
Delton
Job Details: 02/14/2024
"Washer not switching between agitate and spin. Found that the actuator motor is broken and not moving when it should be switching. I checked clutch and it is smooth and moves easily by hand. Actuator part is bad. Part is covered under warranty. Replaced actuator, tested and washer now agitates and spins. Washer is working good.
We serviced a
DACOR++ COOKTOP++
Model SGM365S
Near Wayzata, MN 55391
Adam
Job Details: 02/14/2024
Installed all new igniter on all the burners once they were installed tested multiple times and working properly.
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FS0
Near Chaska, MN 55318
Adam
Job Details: 02/14/2024
Install new burners and receptacles. Once installed tested multiple times working great. The burner catch trays dont fit correctly explained- that to the landlord and tenant.
We serviced a
KENMORE WASHER
Model 110.47532600
Near Roseville, MN 55113
Phillip
Job Details: 02/14/2024
"The washer is draining slow. The customer had removed the drain hose from the sink drain and put it into the sink. Today I started the washer and let it fill. I then selected drain so the washer could drain out. The water drains very slow to almost bouncing out. I removed the 2 foot clear hose extension and when I let the washer drain hose go it dropped into the sink and a small round piece of plastic fell out. The customer said she thinks its a gulf ball marker. I tried the washer 2 more times, now the water drains out super fast and no issues.
We serviced a
LG DRYER
Model WKGX201HWA
Near Maple Grove, MN 55311
Nate
Job Details: 02/14/2024
"Concerns about dryer temp. Ran it on timed dry high, with vent connected it gets to 255. On low it got to 230. With vent disconnected it got to 230 and 195. Cleaned out internal vent and now with vent connected it runs at 190 and 245. With vent disconnected 170 and 214. We cleaned and vacuumed out dryer vent. Runs great. Nothing to fix."
We serviced a
KENMORE DRYER
Model 110.77132412
Near Sartell, MN 56377
Brandon
Job Details: 02/14/2024
"Returned with board installed new board, cycled and tested. Unit operating as it should"
We serviced a
GE RANGE
Model PGB935YP1FS
Near Minneapolis, MN 55428
Phillip
Job Details: 02/14/2024
The complaint is the oven has a smell when they use the bake. I pulled the bottom cover out and tested the bake ignitor. The amp draw of the ignitor was around 2.99 amps. It took more than 40 seconds to light. The flame burned clean. I tested the broil ignitor and it was drawing 3.05 amps. I quoted for a new ignitor then replaced the bake ignitor. I advised the customer to clean the oven with the long self clean setting. I advised that it could be a cleaner or something that is causing the smell in the oven and running a self clean can help.
We serviced a
GE DRYER
Model GFD85GSPN1RS
Near St. Cloud, MN 56301
Brandon
Job Details: 02/14/2024
"Returned to customer after talking with Jared tried swapping out the flame sensor and the gas valve coils. Still had an issue with the unit short cycling. Called GE (ref 12270522 ) informed them of what I did, was informed to Change the gas valve pt WE11X29741; saved tckt , states that autho needed"
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN115TW01
Near Saint Paul, MN 55105
Hyrum
Job Details: 02/14/2024
"Did not receive parts at this time.; saved tckt , states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHE3ARF2UC/21
Near Eagan, MN 55122
Delton
Job Details: 02/14/2024
Getting e24 error. Previous company replaced drain pump and worked for a day then getting e24 error again and wont start. I can get it to start by opening and closing door. Wash pump is bad that causes that. Ordering part and rescheduling.; ordrd 1 00705174 (Wash motor)
We serviced a
SAMSUNG REFRIGERATOR
Model RS267TDRS/XAA
Near Eden Prairie, MN 55347
Delton
Job Details: 02/14/2024
Found that the refrigerator Evaporator fan motor DA31-00146J is likely bad. I get pluses at the motor but then im guessing the response line to board is bad and then will not keep fan running.I explained to owner that its likely the evaporation fan motor but its possible that it is the control board but since the control board shows discontinued and to get fast turnaround to try the fan motor. Estimate approved. Ordering part and rescheduling.Agent 952-212-3200 chuck - He will be meeting me at the house.; ordrd 1 DA31-00146J (EVAP FAN MOTOR)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Minneapolis, MN 55414
Ivan
Job Details: 02/14/2024
"The door hook is missing, but I was able to test the unit, and it runs well during the wash and drain cycles. The motor drain pump sounds loud, but it still works. However, if it fails to drain properly in the future, a new drain pump will be needed. At the moment, it works great. I will order the necessary parts now.Part ordered:WP8540221 Whirlpool STRIKE; ordrd 1 WP8540221 (Striker)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF25C5551SR
Near South Saint Paul, MN 55075
Hyrum
Job Details: 02/14/2024
"On arrival customer stated that the fridge was intermittently between 45 and 60? or so. They had a thermometer sitting in the fridge. Took a quick scan of the fridge to confirm that theyre thermometer was accurate and it was barely close. It was 45? on arrival. Opened up the air tower to make sure that there wasnt any blockages in the air duct or in the air tower itself. Check the thermometer in the our tower and it was in range. Opened up the freezer section and checked on the evaporator. Really good perfect frost pattern. Checked the damper by opening and closing the doors and watching it actuate. There was a little bit of frost built up by the evaporator fan and damper but not enough to make me think it was causing an interference. Made sure the evaporator fan was running, and it was running perfectly.double checked the air duct and the return duct and they were clear. Could not find any cause of issue at this point in time. Please contact assurance.; O-emld tckt , states that autho needed"
We serviced a
LG DRYER
Model DLG7301WE
Near Big Lake, MN 55309
Matt
Job Details: 02/14/2024
"Customer complaint is, STOPPED WORKING. Error tE1. Inspected and tested. Thermistor, thermostat and fuses all test good. Quoted customer $382. to install new thermistor kit. Customer approved repair. Installed thermistor kit and tested. I get the error right away again. The thermistor ohms out good at the board. Needs a new board. Quoted customer $508. to install new board. Customer approved repairs. Part on order. ; ordrd 1 EBR31002612 (CONTROL BOARD - MAIN ELECTRONIC PCB)"
We serviced a
LG WASHER STACKED++
Model WM3400CW
Near Stillwater, MN 55082
Hyrum
Job Details: 02/14/2024
"Customer states its got a small puddle around the left front corner of the machine whenever they run it ran the machine through the start of a couple of cycles trying to find a leak. It didnt bleak for a while, but eventually it started dripping down from underneath the dispenser, and at the bottom of the door seal. on the door glass, the clumps of hair stuck, and I instructed the customer about having to clean the door between cycles to make sure that this doesnt cause an issue with the CO. As for the dispenser, he opened it up and tried to clean the chats on the dispenser, and the drawer itself.trying it again its still leaking so the dispenser will need to be replaced parts from our phone and rescheduled the call; ordrd 1 ACZ74070504 (Dispenser assm)"
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW01
Near Chanhassen, MN 55317
Delton
Job Details: 02/14/2024
"Customer says the washer will work and complete cycle fine but when washer is not in use 2-5 hours later will randomly beep 1-3 times and no real reason so customer leaves washer unplugged.Called SQ tech support and they said that make sure no wires are touching top board and if still continues to replace top user interface board. No wires touching, ordering board and rescheduling.Top control 205214p; ordrd 1 74837 (Top control board)"
We serviced a
ASKO++ DISHWASHER
Model DBI663IS.U
Near Elk River, MN 55330
Matt
Job Details: 02/14/2024
"Customer complaint is, PIECE THAT ATTACHES TO LOWER SPRAY ARM 4 PRONG PIECE - ONLY 1 IS LEFT - 3 ARE BROKEN. Inspected and found the lower spray arm is broken. Needs a new lower spray arm. Can someone send customer a new lower spray arm for them to install. ; saved tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Clearwater, MN 55320
Brandon
Job Details: 02/14/2024
"Arrived with parts, removed the ice maker and started installing new ice maker. Found the back of the case was damaged. Was informed by Jared this damage was unknown and the information will need to be relayed to home shield. ; O-emld tckt"
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS177TW01
Near Saint Paul, MN 55102
Ivan
Job Details: 02/14/2024
"The machine will not stop; it keeps running. In order to correct this issue, a new timer is required. Please order one for the customer.Part ordered:D517562 Timer; saved tckt , states that autho needed"
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS177TW01
Near Lakeville, MN 55044
Delton
Job Details: 02/14/2024
Found that the front bulkhead drum felt ripped and is making metal grinding noises. Ordering new front felt and adhesive parts. Rescheduling customer.; ordrd 1 D511637P (Felt Adhesive) and 1 D510207P (Frot felt seal)
We serviced a
GE DISHWASHER
Model GDF510PSD4SS
Near Otsego, MN 55330
Matt
Job Details: 02/14/2024
"Customer complaint is, Lights on display are coming on but unit will not run. Inspected and tested. Found all the buttons and lights are all gummed up with junk and dont respond. Everything on the inside is covered in hard water deposits. The dispenser is broken and the top spray arm is broken off. This dishwasher is in rough shape. Its going to need a whole new control panel which comes in 4 different parts. Part numbers are WD34X22254, WD12X10441, WD21X10488 and WD09X10082. Also going to need a new dispenser part number WD12X32798 and a new top spray arm part number WD35X20794. Can someone see whats covered and follow up with customer please. ; saved tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model JKKM4BBM709548N
Near Sartell, MN 56377
Brandon
Job Details: 02/14/2024
Customer stated there is a lot of water coming out of the icemaker causing a mess in the ice tray.Removed ice maker and found the tray is cracked.Quoted the customer both Samsung and aftermarket ice maker options and they went with an after market ice maker. ; ordrd 1 S/RIM7603B (Ice maker)
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Avon, MN 56310
Brandon
Job Details: 02/14/2024
"Customer stated the unit was not heating.Disassembled found the lower wire burnt off. Needs the update kit WE49X37817 ; snapped 1 QuickPics, states that autho needed"
We serviced a
ELECTROLUX WASHER STACKED++
Model EIFLS60LT1
Near Minneapolis, MN 55439
Nate
Job Details: 02/13/2024
"Not draining out all the water. Standing water when its done. When I got here there was standing water. I put it on a rinse and spin with no spin selected. It went through the 8 minute cycle and then barely drained. Took apart filter assembly and found it full of dog hair. Cleaned all the dog hair out, along with a hair binder and stickers. Also noticed that the water inlet line was leaking. Plumbers tape didnt stop the leak. Quoted customer for new waterlines for hot and cold. Replaced those, no leaks now. Runs and fills and drains great.
We serviced a
LG WASHER
Model WT7200CW
Near Rogers, MN 55374
Phillip
Job Details: 02/13/2024
The customer said the last load of clothes they washed there was water on the floor under the washer. I ran the washer and let drain a couple times. I found no water leaking from anywhere. I did find some water in the black plastic tray around the washer but I did not see water leak from anywhere on the washer.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6201SR/AA
Near Albertville, MN 55301
Matt
Job Details: 02/13/2024
"Customer complaint is, THE REF HAS BEEN CUT OFF FOR 8 MONTHS.GROUND FAULT TRIPS.REF SHOWS 50 DEGREES.. LITES DSNT WRK. Customer plugged it into a different outlet and its not tripping the breaker. Inspected and tested. Refrigerator is in a cold garage. FF compartment temperature is 43F and freezer is -10F. The top panel that has the sensors for the FF door reed switches is loose and not in place. The lights are not working properly in the FF compartment because of it. Also the fan isnt going to run correctly if it thinks the door is open. We installed the top panel and now the lights are working. I advised customer that the refrigerator is not going to cool properly in a cold garage."
We serviced a
SPEED QUEENIIII WASHER
Model AFNE9BSP116TW13
Near Woodbury, MN 55129
Hyrum
Job Details: 02/13/2024
Replaced all of the shocks and tested. Customer stood next to me the whole time it went through the spin cycle and it looks much better now. Complete.
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Shakopee, MN 55379
Delton
Job Details: 02/13/2024
Dishwasher wont start and advance cycle without holding the door shut by hand. Found that the door latch must of been tripped and not full reset to pull door in and latch it. I showed customer how to reset door latch so that door will pull shut. Now door shuts and cycle advances. Dishwasher is working good.
We serviced a
BEKO RANGE
Model PRGR34550SS
Near Saint Paul, MN 55116
Ivan
Job Details: 02/13/2024
Unit works great no issues check oven several time everything is normal heat up fast .
We serviced a
GE DISHWASHER
Model GDF510PSMOSS
Near St. Cloud, MN 56304
Brandon
Job Details: 02/13/2024
"Customer states the unit is not draining, cycled tested found the unit would fill not drain. Vacuumed out the the water removed the pump found debris in the pump. Put pump back in cycled and tested the unit drains now."
We serviced a
LG DRYER
Model DLG5988W
Near Edina, MN 55436
Nate
Job Details: 02/13/2024
Not heating. Found a bad old thermal cut out. Replaced with the updated one LG says to use. Vacuumed out a ton of lint and dog hair. Cleaned and oiled rollers. Runs and heats great now. Customer will have vent cleaned. Found a bad old thermal cut out. Replaced with the updated one LG says to use. Vacuumed out a ton of lint and dog hair. Cleaned and oiled rollers. Runs and heats great now. Customer will have vent cleaned.
We serviced a
GE MICROWAVE
Model PVM9179SK4SS
Near Spring Lake Park, MN 55432
Hyrum
Job Details: 02/13/2024
"UPON ARRIVAL MICROWAVE WAS TOTALLY NON-OPERABLE, BLANK SCREEN DEAD OPENED IT UP AND CHECKED THE FUSE. FUSE IS GOOD CHECKED THAT THERE IS POWER OUT THE OUTLET. TOOK MICROWAVE DOWN AND STARTED CHECKING ALL OF THE THERMOS. DISCOVERED THE CAVITY THERMAL WAS BAD. REPLACE THE THERMAL ON THE TOP WITH A GENERIC FROM MY TRUCK. SEEMS TO BE WORKING MUCH BETTER NOW. Tested it and heats great.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Fridley, MN 55432
Hyrum
Job Details: 02/13/2024
Customer said it was not drying very well. Ran it and I had no heat. Open the machine up and found a bad thermal fuse on the heating element. Replaced the whole heating element. Customer also said that it would squeak sometimes. Discovered one bad roller and replaced it with a generic part. Test the machine and it looks great now sounds better and is drying.
We serviced a
THERMADOR++ RANGE
Model GCRG364GD
Near Sauk Rapids, MN 56379
Brandon
Job Details: 02/13/2024
"Customer said the oven would not bake. Checked and found the igniter not coming on. Replaced the igniter, cycled and test the bake comes on.
We serviced a
GE MICROWAVE
Model PVM9179SF2SS
Near Maple Grove, MN 55311
Phillip
Job Details: 02/13/2024
When you shut the microwave door the light comes on and the fan and turn table spins. All the door switches did test good. I replaced all 3 door switches. Now its working good. When you shut the door nothing comes on. The microwave is heating.
We serviced a
GE DISHWASHER
Model GDT6955MJ5ES
Near Maple Grove, MN 55369
Phillip
Job Details: 02/13/2024
The dishwasher would not heat. I hooked up the newfi tool. The not heating fault code was active. I found the thermostat was tripped. I reset the thermostat. I ran the heater test and water valve test. The dishwasher is filling up with the correct amount of water and the circulation motor is working properly. I cleared the codes. I ran the firmware update. Theres calcium build up on the heater. The water is hard at the sink. I advised them to have the water softener looked at then run calcium through the dishwasher.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Sartell, MN 56377
Brandon
Job Details: 02/13/2024
Customer states the unit is no longer drying. Cycled and tested no heat removed the back cover and tested the cut out switch. The switch tested open. Quoted the customer the upgrade kit. Customer approved. Installed kit cycled and tested the heater is cycling on and off as it should.
We serviced a
BOSCH DISHWASHER
Model SHP878ZD5N/01
Near Edina, MN 55436
Nate
Job Details: 02/13/2024
Front toe kick was just taped on. Found the hardware was missing to attach the toe kick to the dishwasher. Customer had the hardware in a junk drawer. Installed the hardware and now the toe kick is nice and secure.
We serviced a
WHIRLPOOL WASHER COIN OP++
Model CAE2745FQ1
Near Eden Prairie, MN 55347
Delton
Job Details: 02/13/2024
"I ran diagnostics and no errors. I ran quick cycle and it filled, agitated, drained and spun. No leaks. I added few towels and same thing. No leaks and did not find anything wrong as im here. Not sure what load was in washer as it was leaking but with normal towels it did not leak and is working. The amount of water they said they had would of been a big leak.Only leak I found was ground the water valves but it is a slow drip. I informed contact and if it happens again maybe what type of lead was it because i cannot find leaks as im here."
We serviced a
ZLINE++ RANGE
Model RA48
Near Chaska, MN 55318
Adam
Job Details: 02/13/2024
Installed new frame kit and thermostat from diagnosis with jared. Once installed tested multiple times and made sure all burns and oven working properly.
We serviced a
LG DRYER STACKED++
Model DLEC855W
Near Otsego, MN 55330
Matt
Job Details: 02/13/2024
"Customer complaint is, NOT FININSHING A CYCLE AND HAVING TO RUN LOADS MULTIPLE TIMES. HAVE TO RESTART THE DRYER. Inspected and tested. This is a condensing dryer. Dryer is heating. The condenser is really dirty. I cleaned out condenser and reassembled. Also cleaned out the lint filter bulkhead and the thermistor because it was covered in lint. Tested and its not getting as hot as it was before cleaning. I showed a couple of the ladies here how dirty it was and advised on cleaning regularly. Its in a closet also, and its not going to get as good of airflow if they're closing the door while using. I called and talked with Fred and advised him on what I did and on keeping the condenser clean."
We serviced a
GE DISHWASHER
Model GDT645SSN2SS
Near Otsego, MN 55330
Matt
Job Details: 02/13/2024
"Customer complaint is, DW STARTS & WILL EITHER STOP MID CYCLE AND TURN OFF OR WILL STOP MID CYCLE AND SAY H2O. Dishwasher leaked over night so customers had dishwasher pulled out when I got here. Inspected and tested. Found dishwasher is leaking from the supply hose at the valve. I tightened up fitting and now its not leaking. I removed the pressure sensor and its plugged solid with scum. I cleaned it out and reassembled. Tested dishwasher and its working, but after the first wash cycle it constantly runs the drain pump. I can get it to reset and run by removing the pressure sensor and tapping it, but it keeps coming back. Needs a new pressure sensor. Customer approved repairs. Installed new pressure sensor and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
GE DISHWASHER
Model GSD3300K00BB
Near Chanhassen, MN 55317
Adam
Job Details: 02/13/2024
Customer is complete. Not draining on arrival. Unit was full of water. Unit has a timer for cycles. Turn timer to a hit drain unit drained was kind of a weak drain filled ran unit was over sudsing. Ran unit multiple times to get all suds the more suds they got out the more the water was normal the better the unit was draining. This unit has a long drain going under the floor and back up to the sink. explain to customer about the issue and how its working properly now and to use different soap. theyre using platinum plus soapand it should work the issue again explain to run it a few times open the door while its running to check if its over and go from there
We serviced a
BOSCH RANGE
Model HGS5042UC/01
Near Saint Paul, MN 55104
Ivan
Job Details: 02/13/2024
"The customer complained that the oven would not heat up. I replaced the igniter with a new one, and after testing the cycles, everything worked great with no issues. Additionally, I cleaned up the left burner as its flames were weak. After the cleanup, it now has even flames, and the unit is working properly.
We serviced a
UNKNOWN REFRIGERATOR
Model HVDR1040W
Near Saint Paul, MN 55108
Nate
Job Details: 02/13/2024
"Fridge not cooling, and an enormous amount of rime frost in freezer. Found the fridge door wasnt closing all the way due to the shelves in the door hitting the glass shelves in the fridge. Adjusted shelves so door closes now. Took back panel off and steamed all frost off. Steamed all frost off of fan. Steamed of door gaskets. Found the evaporator drain totally frozen solid. Steamed that out so water drains now when freezer goes into defrost. Told tenant 24 hours to get down to temp."
We serviced a
BEKO RANGE
Model PRGR34552SS
Near Anoka, MN 55303
Phillip
Job Details: 02/13/2024
The oven was lighting up good for me. The bake ignitor was drawing around 3.2 amps then down to 2.99 amps. I replaced the bake ignitor and gas valve assembly. The oven is still lighting up good and fast. I found no issues today.
We serviced a
FRIGIDAIRE WALL OVEN++
Model PLEB30M9ECC
Near Ramsey, MN 55303
Phillip
Job Details: 02/13/2024
The microwave latch was broken so the door would not open. I replaced the latch and now its working good.
We serviced a
TRUE** REFRIGERATOR
Model TUR-24-R-OJ-A
Near Excelsior, MN 55331
Adam
Job Details: 02/13/2024
"Call Smith complaint is getting a weird smell inside unit. Its been like this since they moved in 6-8 months ago. Everythings been keeping cool and working properly though. Opened up the door and I could definitely smell almost smells like a metallic metal chemical smell. Definitely not a wiring smell. Call Techline. He said the only thing that they think it could be, is, if they cleaned up with some kind of chemical stainless steel cleaner inside the unit and thats given odor now. they recommend just cleaning out some Dawn dish soap, leaving the door open for a few days and then using a bunch of baking soda in it to try to absorb the smell."
We serviced a
DACOR++ WALL OVEN++
Model ECS127SCH
Near Long Lake, MN 55356
Adam
Job Details: 02/13/2024
"Installed new control board from last diagnosis. Reassembled unit. tested all the features. Bake, broil,convection, timer and set the clock. Cooling fan is kicking in and temp is reading accurate.
We serviced a
CRITERION REFRIGERATOR
Model CFRR255WD1S
Near Afton, MN 55001
Hyrum
Job Details: 02/13/2024
Customer states that it freezes really well in the freezer but the fridge is warm and does not cool at all. Opened up the back of the freezer and inspected the evaporator fans. Neither one of them was spinning after the door sensor had been pushed closed for two minutes.checked for voltage at the connector and they both had about 14 V. Tried to spend them by hand and they were both jammed up really hard and hard to turn by hand. Going to need parts research on this one to find parts for criterion.; saved tckt
We serviced a
LIEBHERR++ REFRIGERATOR
Model HC2062
Near Eden Prairie, MN 55347
Adam
Job Details: 02/13/2024
"Customers complaint is freezer temp is rising. Seems like the top drawer is at 20 in the bottom drawer. Its closer to temp maybe 5? off. when I had the drawers pulled out, I could see the back evaporator, cover had frost on it. Call Techline to explain what I found right away says its a evaporator sensor. I explained we replaced it and moved it to the location. He kept on interrupting me say nope its a sensor only can be the sensor explained that we did it where he located he didnt want to listen to anything else. I asked if we go through the recycles he said no its a sensor. so on my own gets more investigating and I found that first thing is I cannot get the evaporator fan to run in the freezer and test mode or without test mode. Also, Techline did get it into defrost mold, but I never melted any ice. So it looks like we at least need a new evaporator fan. I got terrible support on Techline. Talked with Jared on the phone. We kind of went over some things. We are having the customer defrost the freezer and Jared will call him and well go from there.; snapped 2 QuickPics, states that autho needed"
We serviced a
GE DRYER
Model GFD85GSPN1RS
Near St. Cloud, MN 56301
Brandon
Job Details: 02/13/2024
"Customer states no heat.Removed the covers and checked found the unit short cycling. Tested the igniter and it had the proper amperage. Removed and checked the harnesss going to the coil and safety coil both had no issues with the terminals. Both coils ohm out ok. Checked the safety thermostat, high limit thermostat both ok. Suspect the issue is the flame detector measured and it never seemed to get voltage to open the coil. Needs new flame detector ; snapped 1 QuickPics, states that autho needed"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near St. Cloud, MN 56304
Brandon
Job Details: 02/13/2024
"Customer states the unit is not drying.Checked and found the unit not working at all, tested for power (ok) disassembled and tested all the fuses and switches, could not find any issues. Had Jared try and help , suspect the issue is the timer ; snapped 1 QuickPics, states that autho needed"
We serviced a
LG REFRIGERATOR
Model LSXS22423S/01
Near Shoreview, MN 55126
Hyrum
Job Details: 02/13/2024
Customer said that it stopped cooling suddenly and was warm within 24 hours. Opened up the freezer section and took a look at the evaporator. No frost present whatsoever. Definitely a sealed system issue and likely a failed compressor. please contact the customer regarding warranty information and potential cost; O-emld tckt
We serviced a
LG REFRIGERATOR
Model LFXS26596D/01
Near Sauk Rapids, MN 56379
Brandon
Job Details: 02/13/2024
"Customer stated the unit was not cooling,Removed the freezer drawers and door. Checked for a frost pattern. Found no pattern the freezer is warm. Removed the back cover and checked for amp draw on the compressor the compressor is running and there is a draw. Customer would like a quote for repair on the sealed system.; snapped 5 QuickPics, states that autho needed"
We serviced a
LG WASHER
Model WM2277HW
Near Edina, MN 55436
Nate
Job Details: 02/13/2024
"Complaint is that the unit doesnt always respond when you press the start button. Button clicks, but it doesnt always respond. I verified for myself. Sometimes it responds immediately, other times you have to press start a few times or in different places on the button. Needs new control panel assembly. I did a nation wide search and cant find it. DW can you see if you can? AGL30906702; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Minneapolis, MN 55406
Nate
Job Details: 02/13/2024
"Giving E43. Wash motor not running. Took apart door and confirmed that motor gets 120 vac but doesnt start. Needs new wash motor assembly. Quoted for it, coming back Thursday afternoon to install sump assembly with motor.; ordrd 1 W11124384 (Sump and motor assembly)"
We serviced a
JENN-AIR COOKTOP++
Model JGD3536GB00
Near Minneapolis, MN 55439
Delton
Job Details: 02/13/2024
Found that front left burner will spark continuously even when flame is on high. Spark module is not reconizing flame to stop trying to spark. Will need spark module and electrode. Cant find electrode in stock. Please order parts and schedule with wall oven.Spark module WPW10475170; electrode W11690659This will be big job. It is center down draft cooktop and will have to disconnect whole blower and gas line to pull up cooktop to get to screws to pull off top to get to the spark module and electrode. See if we can get extra labor and schedule 2 hours just for this job. And schedule 1 hour for wall oven job (3 hours total for both appliances); saved tckt
We serviced a
LG REFRIGERATOR
Model LMXS30776S/00
Near Minneapolis, MN 55445
Phillip
Job Details: 02/13/2024
"The whole refrigerator stopped cooling suddenly. The fridge was plugged in and running when I arrived. I tapped into the suction side. The pressure was 42 psi. The compressor valves have failed. It needs a new compressor. Please follow up with the customer. Customer asked about how much. I have rough estimate of 660-1300. ; snapped 1 QuickPics, states that autho needed"
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN116TW01
Near Big Lake, MN 55309
Matt
Job Details: 02/12/2024
I installed new water valve and tested. Washer is working great. Washer is now fixed."
We serviced a
KENMORE DISHWASHER
Model 665.16604300
Near Eagan, MN 55121
Delton
Job Details: 02/12/2024
Customer says dishwasher sounded weird and didnt sound like it was running and was some water on the floor underneath dishwasher. I ran test and dishwasher fills and is running after 10 minutes it sounded as if dishwasher was sucking air and found that there was a lot of soap suds. I showed customer all the soap and suggested to use less soap and switch to finish pods. I added some cooking oil and got rid of all suds and customer will replace soap.Customer will call back if problems persists.
We serviced a
GE DRYER
Model DDG8580SAMWW
Near Maple Grove, MN 55369
Nate
Job Details: 02/12/2024
"Has been running loud. I found some front glides worn down, as well as the felt. Belt is brittle. Installed bearing slide kit. Vacuumed out. Runs nice and quiet now. Greased rear bearing.
We serviced a
SPEED QUEEN DRYER
Model ADEE9BGS175TW01
Near Minneapolis, MN 55404
Nate
Job Details: 02/12/2024
Replaced bad main pcb. Runs great now.
We serviced a
SPEED QUEEN WASHER
Model AWS17NW
Near Stillwater, MN 55082
Ivan
Job Details: 02/12/2024
"Installed a new belt, and after testing, the cycle, spin, and drain all work great without any issues."
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV1645TS
Near Ramsey, MN 55303
Phillip
Job Details: 02/12/2024
The microwave was not heating. The magnetron and diode were bad . Today we replaced the magnetron and diode. The microwave is heating good now.
We serviced a
LG REFRIGERATOR
Model LFXS24623S/01
Near Champlin, MN 55316
Phillip
Job Details: 02/12/2024
The customer said its not cooling and stopped cooling very quickly. I verified the compressor failed. I replaced the compressor and the filter drier. I updated the board. I purged the system and recharged. Pressures are good. I advised the customer to wait 6 hours for it to cool. 4.44
We serviced a
KENMORE WASHER
Model 110.28102310
Near Minneapolis, MN 55428
Phillip
Job Details: 02/12/2024
The washer does not spin out all the way and is loud. The tub bearing is loud and the tub bearing is bad. It will need the new bearing and seal.
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN116TW01
Near Saint Paul, MN 55103
Hyrum
Job Details: 02/12/2024
"Customer states water was continuously, dripping into machine, opened up a machine and found a bunch of crud inside the water valve. Replaced water valve with a part. I picked up from today. Seems to be working a lot better not dripping anymore.
We serviced a
HOTPOINT RANGE
Model RGB790SEH
Near Minneapolis, MN 55407
Nate
Job Details: 02/12/2024
"Oven igniter was broken. Board was also shorted out. Was able to do an on site board repair, and replaced bad bake igniter. Now it heats great.
We serviced a
GE MICROWAVE
Model JVM3160DF3WW
Near Wayzata, MN 55391
Adam
Job Details: 02/12/2024
"Customer complaint is unit keeps tripping breaker if they try to heat. Disassembled unit and found that one of the switches is bad. The holder also is broken where it locks in the micro switch. Also door prongs are worn. Replaced door assembly switch holder, micro switches, and little lever inside the holder for the micro switches.. Once all parts were installed, reassembled and tested multiple times and working properly.