Service History 3 - Omega Force Appliance Repair

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA

Near Sartell, MN 56377

Matt

Job Details: 09/21/2023

"Customer complaint is, REFRIGERATOR ISN'T COLD. THIS WEEKEND WAS MAKING A RATTLING NOISE, BUT HAS SINCE STOPPED. Inspected and tested. Freezer is 1F and FF is 51F. The FF evaporator cover holes are all frozen over. Refrigerator needs a new defrost sensor and drain kit. This refrigerator does not have the FF ice maker, so it doesnt need the add on heater. Quoted customer $401. to install new defrost sensor and drain kit. Customer approved repairs. I advised customer that refrigerator needs to be unplugged 48hrs before I come back and to put down towels to catch any water. These are both stock parts. ; schdld next appmnt for 9/26 TUE !"

We serviced a

GE REFRIGERATOR

Model TBX18IADBRAA

Near Plymouth, MN 55442

Nate

Job Details: 09/19/2023

Ff door sitting a little low. Adjusted door with a couple washers. Freezer door has moisture below it. Found the bottom of the freezer door seal sagging. Dried water that was built up in it and used red glue to adhere seal to door. This seal isnt meant to be removed. Suggested super glue if it sags again.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Minneapolis, MN 55443

Nate

Job Details: 09/19/2023

"Replaced bad pressure sensor and leaky detergent drawer assembly. Ran on a quick wash. Runs great. Filled, drained, and did a final spin. Did notice that floor vibrates in laundry room, which can make washer shake a little bit. This could possibly cause a problem in future. Legs are sitting solid on floor and washer looks level."

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Otsego, MN 55330

Phillip

Job Details: 09/19/2023

The dryer does not heat at all. We tested the heater and found the heater is bad. We quoted for the repair then replaced the heater and vacuumed out the dryer.

We serviced a

LG REFRIGERATOR

Model LDCS24223S/00

Near Minneapolis, MN 55443

Phillip

Job Details: 09/19/2023

"I replaced the compressor, the filter dryer and updated the main control. I checked for leaks and purged the system with nitrogen. I then pulled a vacuum and recharged the system. The pressures are good and its cooling down."

We serviced a

WHIRLPOOL DRYER

Model LGR5636EQ3

Near Saint Paul, MN 55102

Delton

Job Details: 09/19/2023

"Found that rollers were worn out making loud rattling noise. Also belt and idler are worn. Customer approved estimate. Used rebuild kit that replaced rollers, idler, belt. Tested and dryer is running quiet and working good.

We serviced a

KITCHENAID RANGE

Model KGRS505XWH05

Near Big Lake, MN 55309

Matt

Job Details: 09/19/2023

"Customer complaint is, OVEN WONT WORK AND ONE OF THE SURFACE UNITS WOULDNT SHUT OFF AFTER USE. Customer said oven is working fine. Customer couldnt get front left burner valve shut off, so they had to turn the gas off. The valve shaft is broken. Needs a new valve. Customer approved repairs. Installed new front left burner valve and tested. Burner is working great. Range is now fixed."

We serviced a

WHIRLPOOL DISHWASHER

Model W0TA50SAKZ0

Near Minneapolis, MN 55419

Nate

Job Details: 09/19/2023

"Water got onto the dishwasher and caused it to glitch. It was a week and a half ago. Everything is dried out, works great now."

We serviced a

GE LAUNDRY CENTER++

Model GTUP270EM4WW

Near Plymouth, MN 55447

Phillip

Job Details: 09/19/2023

Today we replaced the dryer motor. The dryer is heating and the drum spins good. I advised customer to have the dryer duct cleaned if its not drying well.

We serviced a

LG WASHER

Model WM3500CW/01

Near Saint Paul, MN 55104

Delton

Job Details: 09/19/2023

Washer main control board plastic cover fall off causing to make rough noises while it was in cycle mode. We verified and secure cover back to the original location. After problem was result back to operation.

We serviced a

GE RANGE

Model PGP953SET2SS

Near Maple Grove, MN 55311

Adam

Job Details: 09/19/2023

Installed valve from last diagnosis. Once installed tested for leaks with bubble solution. No leaks. Reassembled unit tested all features. Everything is working properly. The knobs are starting to crack. WHE doesnt cover knobs though.

We serviced a

ASKO++ DISHWASHER

Model D5636 CC

Near Minnetonka, MN 55345

Adam

Job Details: 09/19/2023

Unit making loud noise during drain. Removed the filter cleared out all the water. Then removed the filter cover over the pump access hole. Was able to feel something in the pop. Fished it out with my fingers and pliers. It was a little toy head. Size of small Lego. Now unit is draining properly and no noise. All the fins look good on the drain pump still. Explained if they have an issue again will need a pump.

We serviced a

JENN-AIR COOKTOP++

Model CVGX2423B

Near Eden Prairie, MN 55346

Adam

Job Details: 09/19/2023

Installed spark module from last diagnosis. Once installed. Had to figure out which igniter goes where because it was a sub part number and is a little different once I figure out the wiring now unit is working properly. I explained sometimes it will keep lighting till it knows its ignited. When the igniters wear cold it took one minute for the igniting to stop once the igniter was warm. At the end its lighting every time no issue. Might because the igniters are warm or took the module a little bit to learn.

We serviced a

KITCHENAID DISHWASHER

Model KUDC10IXWH7

Near Eden Prairie, MN 55346

Adam

Job Details: 09/19/2023

Installed display board from last diagnosis. Once installed tested unit made sure all buttons were responding. Reassembled unit then put unit in tested mode and got stuck. Unplugged unit and installed new control board and now unit is working properly. Installed the old display board and then 2 buttons wont respond will need both board. Installed parts reassembled went through test mode and now unit is working properly

We serviced a

BOSCH MICROWAVE

Model HMB50152UC/05

Near Victoria, MN 55386

Adam

Job Details: 09/19/2023

Removed unit from the wall. Disassembled unit. Installed new magnetron from last diagnosis. Once installed tested 3 times to make sure it was working properly. Unit sounds and heating properly. Reassembled unit. Installed back into the cabinet. Tested again and is heating properly.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2412SS2A

Near Edina, MN 55435

Nate

Job Details: 09/19/2023

"Dishwasher not filling with water. Found it full of excess suds. Filled it, put olive oil in it, ran it, let it circulate, then drained it. The first time it drained we got excess suds coming out of the air gap, and running down under the sink, onto the gfci. After draining and filling it six times, and scooping out the initial suds, and using olive oil, it runs great now. Also had to disconnect drain line and clean out, so that it could drain better. Recommended finish detergent."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Edina, MN 55410

Nate

Job Details: 09/19/2023

"Dishwasher was dead. Found the gfi under the sink was tripped. Reset it, ran dishwasher, it filled, washed, and drained great. If it happens again I recommended plugging it in with an extension cord to another outlet."

We serviced a

GE REFRIGERATOR

Model GYE18JSLKFSS

Near Minnetonka, MN 55345

Nate

Job Details: 09/19/2023

"Replaced bad auger motor, also noticed that solid smooth ice was built up behind ice bucket, and water had been running down from the water dispenser for the icemaker. Checked and made sure no leaks from icemaker itself. Icemaker is good. Extended funnel with silver tape. Icemaker filled with water, no leaks now."

We serviced a

SAMSUNG WASHER

Model WF45K6500AV/A2

Near Minneapolis, MN 55446

Phillip

Job Details: 09/19/2023

The washer would not go through a wash or spin. Today I replaced the motor control board. Now the washer is washing and will go into a spin. All tested good when we ran a test cycle.

We serviced a

MAYTAG DRYER

Model MVWC6ESWW1

Near St. Cloud, MN 56304

Matt

Job Details: 09/19/2023

"Customer complaint is, WONT START. Inspected and tested. Found washer doesnt fill with water. The temperature sensor switch has failed. Customer approved repairs. Installed new switch and tested. Washer is working great. Washer is now fixed."

We serviced a

MAYTAG DRYER

Model MEDZ400TQ2

Near Saint Joseph, MN 56374

Matt

Job Details: 09/19/2023

"Customer complaint is, JUST BEEPS WHEN PRESSING START. Inspected and tested. Found the motor relay on the board is fried. Customer declined repairs and will call us back if they want us to order the board."

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5000WW/AA

Near Minneapolis, MN 55416

Delton

Job Details: 09/19/2023

"Customer had it defrosted. Replaced drain tube, tested the evaporator drain and poured some water and it drains to drip pan and no longer leaks into freezer bottom. Refrigerator is working good.

We serviced a

FRIGIDAIRE DISHWASHER

Model TH03898409

Near Rosemount, MN 55068

Delton

Job Details: 09/19/2023

"Dishwasher has air trap. Found that there was debris that was stuck inside drain hose into air trap. Removed debris, tested and dishwasher now drains fully and is working good.Added labor to clean out drain line and test dishwasher fully. And this was a long ways away.; saved tckt"

We serviced a

BEKO DISHWASHER

Model DUT36522X

Near Fridley, MN 55421

Nate

Job Details: 09/19/2023

"Complaint is lower rack isnt getting clean and spray arm isnt rotating. Checked water softness level, and its 25 on a scale of 1-25, very hard. Also, customer uses cascade, recommended finish. Valve that switches between lower and upper not switching. Tech support said could either replace just the Diverter or the whole sump assembly. Both are out of stock at Marcone. Can someone try to track one of these down? Part numbers are attached in photos. 1512000400 and 1511906200. ; saved tckt"

We serviced a

ZLINE++ RANGE

Model RAB30

Near Saint Paul, MN 55107

Delton

Job Details: 09/19/2023

Customer says it will make noise when convection fans are running when oven is hot. Replaced both convection fans sent by manufacture. Tested oven to 450 degrees and fans did not make noise as if they were hitting anything.Range is working good as Im here.I did notice that the back cover of range was bent (see picture) hopefully didnt damage cabinet any but fans sounds good now.Note: the floors were scratched before I got here. I pointed it out to customer before we pulled out range and she was aware and said that their electrician did it.Office: bill out work order to manufacture.; saved tckt

We serviced a

GE REFRIGERATOR

Model GNE27JSMAFSS

Near Saint Paul, MN 55104

Nate

Job Details: 09/19/2023

"Complaint is fz is warm. Plugged in the newfi device, for past couple months temps have been upper 40s and 50s in fresh food and 30s and 40s in fz. All fans running. Big glob of ice on evaporator inlet. Compressor amp draw is .45 amps. 6 of space to get behind fridge when its pulled out to island. Needs sealed system work, please call customer with quote. ; saved tckt"

We serviced a

MAYTAG DRYER

Model MDG4806AWW

Near Saint Paul, MN 55108

Nate

Job Details: 09/19/2023

Drum not tumbling. Has a bad motor and belt. Ordered blower wheel just in case I cant get it off when I come back. They will pay by check. ; ordrd 1 40048501 (Motor) and 1 40111201 (Belt) and 1 56000 (Blower wheel)

We serviced a

LG WASHER

Model WM3987HW

Near Saint Paul, MN 55103

Delton

Job Details: 09/19/2023

Found that the drain hose is cracked next to the drain pump. Every time it drains it shoots out water. Needs new drain hose.; ordrd 1 5215ER2002G (Drain hose)

We serviced a

THERMADOR++ RANGE

Model PRG305PH/01

Near Minneapolis, MN 55406

Delton

Job Details: 09/19/2023

Found that the error is for the cooling fan and reason I didnt see it is that the fan starts slow then gets the error but when you restart the oven the cooling fan has warmed up and runs fast enough so it doesnt get the error.I informed customer that previous payment will be applied to the cooling fan and he is ok with paying the difference of the part and extra labor.I quoted customer additional $198.18.Customer still will leave and deal with sparking issue.Ordering cooling fan and rescheduling customer. Scheduling 2 hours for repair.Spark module 12008961Cooling fan 00791462Electrode 00635221Electrode base 12007259; ordrng 1 00791462 (Cooling fan)

We serviced a

HAIER REFRIGERATOR

Model HA10TG21SS

Near Minneapolis, MN 55414

Delton

Job Details: 09/19/2023

Air leak cause by frost build up on freezer due to door hinge was out of alignment. We corrected the door ailment by secured properly. Problem result . Office to collect payment.; saved tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RT21M6215SG/AA

Near St. Cloud, MN 56303

Matt

Job Details: 09/19/2023

"Customer complaint is, FRZ TEMPS ARE UP AND DOWN. Inspected and tested. Found a F5 freezer defrost error. The freezer defrost sensor tested bad from the board. Heater came on in test mode. I cant remove the freezer evaporator cover because its frozen in place. Quoted customer $301. to install new defrost sensor. Customer approved repairs. Part on order. I advised customer that they need to unplug refrigerator 24-48 hrs before I come back. ; ordrd 1 DA32-10105R (Defrost sensor)"

We serviced a

ASKO++ DISHWASHER

Model DFI664

Near Eden Prairie, MN 55347

Adam

Job Details: 09/19/2023

Unit wasnt draining properly. When I arrived it was full of water. Tried to drain could hear the pump but nothing coming out. Hook up my vac to the end of the drain hose and vacuum while the pump was going and it started to drain. Flushed water multiplied times through unit. Some times would drain all the way and some times would be just to the top of the filter. Checked over the hose. Checking for any kinks or obstructions but none is found. Quoted customer for new drain pump. He wants to run a few loads then let us know. ; snapped 2 QuickPics

We serviced a

KITCHENAID DISHWASHER

Model KUDS01FLSS3

Near Clearwater, MN 55320

Matt

Job Details: 09/19/2023

"Customer complaint is, TAKES 4 HOURS FOR A CYCLE. Inspected and found the heating element is fried. Theres a service bulletin for this element and you have to replace the board with the new one. Part number is 8194200 and its a kit with the board also and its NLA. Can someone see if they can find this part please. ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Plymouth, MN 55340

Phillip

Job Details: 09/19/2023

The whole unit will stop cooling and then will come back randomly. If I put it into service mode and then take it back out the whole fridge will start to run and cool but for only a few seconds. I inspected the main board but it looks good. I quoted the customer for the board. I will order and come back to replace the board. ; ordrd 1 W10843055 (MAIN CONTROL BOARD)

We serviced a

SAMSUNG REFRIGERATOR

Model n/a

Near Saint Michael, MN 55376

Phillip

Job Details: 09/18/2023

"Water is leaking down from the evaporator cover and building up under the crisper drawer. We defrosted and removed the evaporator cover. The drain was clogged. We cleared the drain and installed the new drain kit and sensor. We then pulled the fridge out and installed the new drain tube.

We serviced a

KENMORE WASHER

Model 796.41482410

Near Medina, MN 55340

Phillip

Job Details: 09/18/2023

The customer said the washer would not spin and gave the LE fault code. I ran the spin test and it did spin on the high speed. The tub and bearing feel good. I pulled the washer out and replaced the hall sensor.

We serviced a

ESTATE DRYER

Model EED4400WQ0

Near Monticello, MN 55362

Matt

Job Details: 09/18/2023

"Customer complaint is, TAKES 3 TIMES TO DRY CLOTHES. Inspected and tested. Started dryer on timed dry high heat cycle and its heating and cycling between 220F and 120F and airflow on outside of house is 20mph. I disconnected vent and heat is cycling between 210F and 120F with vent disconnected and airflow on back of dryer is 31mph. Dryer is testing good and everything is working great.

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5000SR

Near Minneapolis, MN 55426

Nate

Job Details: 09/18/2023

"Ice builds up on bottom of freezer. Then it leaks onto floor after it melts. Customer replaced door seal but it still leaks. Needs new drain line and for drain to be steamed out. Old drain was plugged. Steamed it out, replaced drain, now it drains great.

We serviced a

KENMORE WASHER

Model 110.20372710

Near Saint Michael, MN 55376

Matt

Job Details: 09/18/2023

"Customer complaint is, NOT WORKING PROPERLY, NOISY. NOW IT WILL NOT SPIN OUT VERY GOOD. Inspected and tested. Found the bearing is failing and its really loud in a spin. Installed new gearcase, slider, tub nut and agitator screw. Tested and washer sounds good and is working great. Washer is now fixed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8MTKXKQ00

Near Minneapolis, MN 55412

Phillip

Job Details: 09/18/2023

The cold control thermostat was shorting out and would not always turn the unit on. I went to Sundberg and got the thermostat then came back and replaced it. Now its working good.

We serviced a

GE DRYER

Model GFD65GSSN0WW

Near Otsego, MN 55330

Matt

Job Details: 09/18/2023

"Customer complaint is, BAFFLES BROKEN OFF. Inspected and found 2 baffles broken off. Installed 2 new baffles and tested. Dryer is now fixed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Minneapolis, MN 55426

Nate

Job Details: 09/18/2023

"Dishwasher has been sporadically leaking for the past year. Found a bad lower spray arm, and mineral deposit built up on door gasket. Mineral deposit under float assembly. Ran it for an hour, no leaks. Can see the lower spray arm is the arm which has gears that can sometimes bind up. Customer is going to order new spray arm, and clean off door gasket. Between now and when spray arm arrives, it dishwasher starts leaking he will open the door and see what position spray arm is in. Then will close it and open a minute later and see if its still in same position. I also recommended a dishwasher cleaner to get deposits out, since they didnt have a water softener for a year."

We serviced a

LG DISHWASHER

Model LDT7808SS

Near Eagan, MN 55123

Delton

Job Details: 09/18/2023

Replaced both rails for upper rack tested dishwasher working good.

We serviced a

LG REFRIGERATOR

Model LFXS26596S/00

Near Eagan, MN 55123

Delton

Job Details: 09/18/2023

Installed new ice maker send by warranty company. Tested works great.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Saint Paul, MN 55106

Delton

Job Details: 09/18/2023

No power main outlet for dryer is shorted voltage is 120 should be 220 volts . We verified that power outlet plastic case is melted need a electrician.

We serviced a

ASKO++ DISHWASHER

Model DF1675

Near Minneapolis, MN 55436

Nate

Job Details: 09/18/2023

Replaced bad door seal and uib. Now it works great.

We serviced a

SAMSUNG REFRIGERATOR

Model NONE

Near Chanhassen, MN 55317

Adam

Job Details: 09/18/2023

Installed heater kit from last diagnosis. Once installed tested make sure its working properly. Put in force defrost and made sure defrost kicked on. Its heating properly. Reassembled unit. Checked for error codes no errors. unit is working properly now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT86ESBE

Near Minneapolis, MN 55414

Nate

Job Details: 09/18/2023

Water dripping down into ff section. Found the drain plugged going back into the rear wall drain. Used red glue to also seal around the foam insert and silver tape. No leaks now.

We serviced a

MAYTAG DRYER

Model MISSING

Near Osseo, MN 55311

Phillip

Job Details: 09/18/2023

"The dryer was making noise when it runs. We took the dryer apart and found the rear rollers were bad and the bearings were coming loose on the rollers. The idler had a belt groove. We replaced the rollers, idler pulley and belt. The dryer sounds good now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814QS0

Near Osseo, MN 55311

Phillip

Job Details: 09/18/2023

Water was dripping into the fridge area from the freezer drain. Today I installed the new drain grommet and cleared up the ice inside the duct tower. I made sure both door shut good and tight and no air is leaking in.

We serviced a

GE DRYER

Model HTX24GASK0WS

Near Monticello, MN 55362

Matt

Job Details: 09/18/2023

"Customer complaint is, NOT HEATING. Inspected and tested. Vent is disconnected from the back of dryer and has been like that for a long time because theres a ton of lint behind the dryer. Also tenant says bats were getting in through the vent. Dryer runs, but no heat. I disassembled dryer and found the thermostat has failed. Quoted customer $324. to install new thermostat. Customer approved repairs. Installed new thermostat and vacuumed out inside of dryer. Reattached vent and tested. Dryer is heating great and cycling between 210F and 115F. Dryer is now fixed. Vent comes out on second story. I dont have service, so I cant call customer to collect. Also I would recommend customer have vent cleaned and install a new vent cover on the outside of house because its not shutting all the way and bats were getting in earlier in the year and tenant had a broom handle holding it shut so they couldnt get in. I was able to call customer and leave a message. Can you collect the balance please. ; saved tckt , states that autho needed"

We serviced a

BOSCH DISHWASHER

Model SHE53T55UC/02

Near Plymouth, MN 55447

Phillip

Job Details: 09/18/2023

The customer said the unit was running and then had the E15 fault. Water is leaking into the bottom. I pulled the dishwasher out and watched it fill and then run. I saw water leaking from the diverter. It will need a new diverter. I gave the customer a quote for the repair. ; ordrd 1 00751950 (Diverter assembly)

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Minneapolis, MN 55427

Phillip

Job Details: 09/18/2023

"The customer complaint is water sits in the dispenser tray and the led is cracked on the left corner. I found the cold water is coming in slow and a part of the dispenser tray is missing. I need the whole valve assembly not just the valve and the dispenser tray. It also needs new glass lid. I advised the customer we will submit for approval then call her back to reschedule. W10919352 dispenser tray W11259006 glass lid W11172234 water valve assembly ; snapped 3 QuickPics, states that autho needed"

We serviced a

KITCHENAID RANGE

Model KGCS105GSS2

Near Minnetonka, MN 55345

Adam

Job Details: 09/18/2023

Front burners not working. Customer had cleaning crew out. The cleaned the cook top removed the knobs and the front two wont go back on. Found they pulled part of the valve out with the knob. Tried to reinstalled but its busted out completely. Will need both front valves. Also one screw is stripped in the burner head. Will need to drill out stripped screw. Looks like both parts arent available. Please try to source parts and update customer accordingly. Please charge minimum labor of L14 for drilling and tapping stripped screw. RF valve 3191292LF valve 3192157; saved tckt

We serviced a

BEKO DRYER STACKED++

Model BDV7200X

Near Saint Paul, MN 55102

Delton

Job Details: 09/18/2023

Found that the board is making clicking sound. And wont power on looks like there is only one circuit board in this model but the circuit diagram shows another board? Im pretty sure its just the one. Main board that has everything on it. Please vierfy and call customer with quote and ETA.Schedule 2 hours for repair. Never done it before and its stacked in a closet.Main board 2975774703; saved tckt

We serviced a

SPEED QUEEN DRYER

Model LDEE5BGS173TW01

Near Saint Paul, MN 55108

Delton

Job Details: 09/18/2023

Cannot find parts break down. Tried calling speed Queen and on hold too long.Heating element is open.Find part and contact customer with quote and eta.Call me if you have questions.; saved tckt

We serviced a

GE DISHWASHER

Model PDW7380N15SS

Near Minneapolis, MN 55416

Nate

Job Details: 09/18/2023

"Not draining. Found the filter and sump area full of debris. Cleaned it all out. Ran it on a cycle because cancel button wasnt cancelling it. When it got to drain, drain pump just hums. Bad drain pump. Coming back Thursday morning to replace. ; ordrd 1 WD26X10025 (Drain pump)"

We serviced a

LG MICROWAVE

Model LMHM2017ST/01

Near Minneapolis, MN 55409

Nate

Job Details: 09/18/2023

"Door doesnt stay shut. It needs a new door latch, spring, and possibly a choke assembly in case the existing one breaks when taking it off. MPH says some of these are NLA. Can someone see if they can find the parts and order them after quoting customer? Also, the tray underneath has a broken latch, but customer requested I just tape that underneath with silver vent tape. It looks nice now and dont notice it. ; saved tckt"

We serviced a

BOSCH WALL OVEN++

Model HBL57M52UC/05

Near Eden Prairie, MN 55347

Adam

Job Details: 09/18/2023

This is a microwave and oven combo Microwave model number HMB50152UC/05 FD0005 140548Oven is the one entered in the system. The microwave is dead! oven is working properly. The microwave plugs in to the oven which blows the fuse. Dont have a fuse to replace. Also customer just used the oven so its extremely hot and I cant remove the unit to test. Called tech line about this issue. They said if it continues to happen randomly it needs a new mag. They say it drains the amps then pops the fuse. They recommend replacing the mag and he said its not a bad idea to do the switches and holder also. Let customer know what I found and that we will call them with a quote/timeframe Will need to call global microwave to see what is the swap for this mag00756419 magnetron 12038730 switch holder. ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Minneapolis, MN 55428

Phillip

Job Details: 09/18/2023

"The customer said the washer is louder than before and does not spin the water out on larger than small loads. Today I found the baker was loose so it wobbles back and forth. The new wash plate was stuck on again. When trying to get it off the new wash plate cracked, it still works but would need to be replaced again. I removed the wash plate and found all the screws for the basket drive are loose. We no they were tight last time so they must have come loose. 2 of the 6 screw holes are stripped so the screws just keep turning. We filled the tub 1/4 way with water and even at 1/4 full the whole tub was hitting the ground. The first repair was very tough on this washer. For this to be fixed right the washer will need the 4 shocks, and new wash plate, a hub drive, the wash basket and probably a transmission. Please submit to warranty and then update the customer. If we go back please allow 2 hours. Basket W10752719Impeller W10752283Damper set of 4 W11130362Hub cam W10528947Screws need 6 WP8533953Gear case W11454734; states that autho needed"

We serviced a

LG REFRIGERATOR

Model LFXS30766S/03

Near Eden Prairie, MN 55347

Adam

Job Details: 09/18/2023

Unit not cooling. Customer said all of sudden was warm and wouldnt cool back down. Verified complaint unit is not cooling at all. Found the compressor is running but not cooling. Explained to customer it is common for the compressors to fail. Explained the process on getting the compressor covered. Customer already has ticket number. Talked with Phil he is ok with using a compressor from my stock and reschedule customer. I let customer know if we need anything else for approval we will let him know but usually we can get it all cover for the customer. Customer approved the 660 additional to get the unit fixed. Hooked up my gage to the low side and was at 50 psi. Unit has equalized even when its running. Unit needs a new compressor and dryer; used 1 TCA38151706 (Compressor) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RFG237AARS/XAA

Near Minneapolis, MN 55423

Delton

Job Details: 09/18/2023

fresh food evaporator fan not running. Evaporator cover is as much as the fan motor. Evaporator cover part shows not in stock. Please find part and contact owner with eta and estimate.I Could not get ahold of owner.Evaporator cover assembly DA97-11772B; saved tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297HDRS

Near Chanhassen, MN 55317

Adam

Job Details: 09/18/2023

"Unit not cooling fresh food compartment properly. This is the unit has an ice maker in fresh food and is having the frost build up in the right corner. Also leaking water on the bottom of the fresh food. Explained that this a common issue but good news they have a solution. Quoted for new drain and heater kit. ; used 1 SH502 (HEATER), and 1 DA82-01415A (DRAIN KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Minneapolis, MN 55411

Nate

Job Details: 09/18/2023

"Damper keeps opening and closing. Cant find right position. Makes a sound like a cat crying when it wants a cat treat. Also, occasionally makes a cartoon machine gun sound. I whacked it with my screwdriver and it stopped making the machine gun sound but still keeps opening and closing. Ordered new damper assembly. Coming back Thursday to install. ; ordrd 1 WPW10594329 (Damper control)"

We serviced a

WHIRLPOOL DRYER

Model LER5624BN1

Near Plymouth, MN 55447

Phillip

Job Details: 09/15/2023

The rear fuse failed. Today we replaced the rear fuse and vacuumed up the lint. We hooked up the dryer duct and the air flow is good. The dryer is heating on all cycles.

We serviced a

KENMORE REFRIGERATOR

Model 253.56943601

Near Rogers, MN 55374

Phillip

Job Details: 09/15/2023

When the doors open and close they make a popping sound. Today I replaced the door cams on both doors. Now they work much better.

We serviced a

SAMSUNG DRYER

Model DV45H6300GG/A3

Near Saint Michael, MN 55376

Matt

Job Details: 09/15/2023

"Customer complaint is, SQUEAKING NOISE. Inspected and tested. Found the rear 2 rollers are seizing up. The pulley is the new style with a bearing. Customer approved repairs. Installed new rear rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. "

We serviced a

GE WASHER

Model WPGT9150HMG

Near Minneapolis, MN 55422

Nate

Job Details: 09/15/2023

Washer squeaks. Found the impeller was loose. Tightened the bolt that holds it and ran it on a speed cycle and it sounds great now. Looks great underneath. Support rods are great too.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Saint Michael, MN 55376

Matt

Job Details: 09/15/2023

"Customer complaint is, COOKTOP WORKS, OVEN DISPLAY IS DEAD. Inspected and tested. Found the black wire was melted at the terminal block and the block broke when I took it apart. Needs a new terminal block and both black wires repaired. Customer approved repairs. Installed new terminal block and repaired wires. Tested and oven is heating great. Range is now fixed.

We serviced a

BEKO RANGE

Model SLGR30530SS

Near Minneapolis, MN 55413

Nate

Job Details: 09/15/2023

"Not heating on bake. Had a bad bake ignitor. Replaced ignitor, and now it ignites and heats great."

We serviced a

ASKO++ DISHWASHER

Model D5424

Near Eagan, MN 55122

Delton

Job Details: 09/15/2023

"Customer says dishwasher still has water at end of cycle and dishes are not getting as clean. Found that there is a lot grease build up in filter. Also some grease build up inside drain hose that might of been causing slow drain. I cleaned out filter and drain hose. Suggested customer use finish dishwasher cleaner. Ran short cycle and it filled, washed and drained. Dishwasher is working good as Im here."

We serviced a

WHIRLPOOL DRYER

Model WGD4800XQ4

Near Rogers, MN 55374

Matt

Job Details: 09/15/2023

"Customer complaint is, NOT HEATING. Inspected and tested. Found the thermal fuse was open. Customer approved repairs. Installed new fuse and tested. Dryer is still not heating unless I hold the the timer. The timer has failed also. Airflow on outside of house is 35mph. Customer approved repairs. Installed new timer and tested. Dryer is heating great and cycling between 225F and 115F. Dryer is now fixed.

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Maple Grove, MN 55369

Matt

Job Details: 09/15/2023

"Customer complaint is, HIGH PITCH SQUEALING. Inspected and tested. Found the idler pulley bushing was wearing out and was squealing. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. The lint filter is plugged solid with wax from the dryer sheets. I showed this to the customer and advised on cleaning or replacing before using.

We serviced a

WHIRLPOOL REFRIGERATOR

Model G89FHDXWS04

Near Plymouth, MN 55446

Phillip

Job Details: 09/15/2023

Water and ice is backing up into the freezer bottom. Water then leaks out from the under the freezer door seal . The defrost drain is plugged up so water cant drain down into the defrost drain. We cleared the drain grommet and cleared up all the ice. Water can now drain into the drain pan.

We serviced a

GE DISHWASHER

Model GDT605PMM0ES

Near Plymouth, MN 55442

Phillip

Job Details: 09/15/2023

The dishwasher does not drain and does not heat. I sucked the water out and found a chunk of rubber from the bottom door seal stuck in the drain hose. I then found the heater thermostat was tripped. I reset the thermostat and now it heats. I would need a heat and bottom door seal. It works for now so the customer will use it.

We serviced a

LG DISHWASHER

Model LDF5545SS

Near Andover, MN 55304

Matt

Job Details: 09/15/2023

"Customer complaint is, AE ERROR CODE. Customer said they were having issues with the garbage disposal and plumbing underneath the sink when this happened. Customer replaced garbage disposal and fixed plumbing issues. Inspected and tested. Found a little bit of water in the sump underneath, but not enough to trip the float and give the error. I removed the water and started a heavy cycle and watched it run for almost 30 minutes and it never leaked. I think the problem was with the garbage disposal backing up. Otherwise dishwasher is operating normal now."

We serviced a

SAMSUNG DRYER

Model DVE45R6100W

Near Mound, MN 55364

Adam

Job Details: 09/15/2023

Unit wont tumble. I could hear the motor trying to run. Disassembled unit and found a sock and handkerchief in the blower wheel. Removed clothing and inspect the wheel. Wheel looks good and no damage visible. Cleaned up rollers and reassembled. Tested unit and now its running properly.

We serviced a

LG DRYER

Model DLEX4000W

Near Chanhassen, MN 55317

Adam

Job Details: 09/15/2023

"Customers dryer isnt drying completely. Tested air flow out side is 12 mph. Removed the vent from the dryer and was getting only 18. Mph which isnt good. Disassembled dryer and found a bunch lint build up next to the blower wheel. Cleared out all lint. checked heating element thats good also. Cleaned up rollers and idlers. Reassembled unit tested getting 24mph out the unit. Customer wants the vent with 4inch venting she had the the box for tight space. I let customer know it will sit out a little she was ok with that. Installed duct elbows and tested out side getting 18MPH. Unit is now working properly.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1817LS0

Near Eden Prairie, MN 55347

Adam

Job Details: 09/15/2023

Unit not cooling fresh food. Found ice build up in the evap cover in freezer. Looks like defrost isnt working. Steamed free. Put unit in defrost. Get 120 to heater and the 120 though the heater. I found the bimetal was bad. Replaced bimetal tested and working properly. Reassembled unit. Customer has lots of food and is going to put that back where he wants it.

We serviced a

GE COOKTOP++

Model MISSING

Near Medina, MN 55340

Phillip

Job Details: 09/15/2023

The customer said the middle grill burner does not light and the beck left burner sparks after its light. I found the grill has a glow igniter so it just take about a minute for it to light. I started the grill and waited and it does light and heat. I cleaned the burner ignitors and the burners. Now the back right burner does not spark after its light and all burners are working good.

We serviced a

GE REFRIGERATOR

Model PGCS1RKZASS

Near Medina, MN 55340

Phillip

Job Details: 09/15/2023

"When the customer uses the water dispenser, water comes pouring lint from underneath the fridge. We pulled the unit out on the pad. We found the water and ice dispenser lines are dried and cracked. We cut out the old lines and installed new 1/4 inch and 5/16 inch tubing. We ran it again and found no leaks.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2631PF4A

Near Minneapolis, MN 55406

Delton

Job Details: 09/15/2023

Found that the refrigerator evaporator drain is frozen over. I defrosted drain and found that it is leaking behind refrigerator. Pulled out fridge and found that the evaporator drain was disconnected and thats why it froze over due to condensation. I attached drain and used some caulking to secure it. Tested and now it drains into drip pan and no leaks. Refrigerator is working good.

We serviced a

WHIRLPOOL GARBAGE DISPOSAL

Model W11316364

Near Mound, MN 55364

Adam

Job Details: 09/15/2023

"Disposal not turning on. First checked outlet getting 120. Checked connections good just motor burnt out. Replaced garbage disposal once installed tested multiple times for leaks no leaks and working great. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"

We serviced a

GE REFRIGERATOR

Model GTE21GTHFBB

Near Mound, MN 55364

Adam

Job Details: 09/15/2023

Found water behind a the fridge. Checked inside no water building up in the drain next pulled fridge out on protective mat. Removed the back cover and found the drain pan empty but wet. Inspect the drain pan and found a hole in it. So when it gets water through the drain in the pan then it leaks. The pan looks like its unavailable. We will have to do some research. In the mean time I glued up the hole with the whirlpool red glue. Explained to home owner. Not sure if its going to work or not. Best to get a new one. Customer agrees if we can find one. Pan WR14X27592; states that autho needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model IX5BBEXDS01

Near Richfield, MN 55423

Delton

Job Details: 09/15/2023

Found that the refrigerator is not making ice or dispensing water. Customer has recently replaced water filter and no change. Customer said that before ice stopped it was making hallow cubes.I found that there is very low water pressure going to refrigerator. I tired to tighten and loosen water valve (see picture) and at the water shut off water trickles out slowly.Will need a plumber to replace water shut off so that refrigerator has good water pressure. Water valves on refrigerator are getting power and waster just trickles.Office: please contact management company about this. Customer will have to call back if problem still persists after the water shut off valve is fixed.; saved tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RF23J9011SR/AA

Near Minneapolis, MN 55420

Delton

Job Details: 09/15/2023

"Got the new, correct board. Replaced board and replaced parts and did ice maker kit last time. Only been 3 days since fix but no frost or ice build up in the ice box.Refrigerator is working good.; saved tckt , states that autho needed"

We serviced a

LIEBHERR++ REFRIGERATOR

Model CS2061

Near St. Louis Park, MN 55416

Nate

Job Details: 09/15/2023

"Rear of freezer frosts up once a month. Needs to have evaporator sensor and bracket relocation kit installed. Bottom freezer door hangs slightly to the left. Bottom right corner of fresh food door sticks out a tiny pit. Liebherr tech support said it would need hinges for the fresh food door to probably fix it. Thats the only thing that could potentially fix it. Was not able to explain this to customer because she was on a work call. Office would need to tell her that. They said the bottom freezer door there really isnt a fix for that. The large plastic bin for the upper freezer drawer is broken, and customer would like a quote for that too. And then it needs a sensor relocation kit. Sensor and bracket. 95902002 and 743922101. Can someone look up part number for the freezer drawer main bin, and the main hinges for ff door, and quote for all of this? Would also need 3 time blocks for the hinges and relocation kit. ; saved tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5000WW/AA

Near Minneapolis, MN 55416

Delton

Job Details: 09/15/2023

Found that evaporator drain is clogged and frozen over. There is a huge ice block (see picture) that i cant pull out anything to make sure the defrost drain is opened. I did try and steam it from behind the refrigerator.I informed customer that it would need to be unplugged and doors left open and they will need to make sure to have towels while it defrosts. Will need drain kit which i have tuck stock.Customer is older lady and wanted me to pull out fridge and leave it unplugged for her until I come back Tuesday. I informed her that it will leak and she will need to keep moping up the water. She said it was ok.Rescheduling customer.; used 1 DA82-01415A (DRAIN KIT) from stock

We serviced a

SCOTSMAN++ ICEMAKER++

Model SCCP50MB

Near Plymouth, MN 55447

Phillip

Job Details: 09/15/2023

"The customer said the ice maker is making to muck ice its making noise when it make ice. When I arrived the ice maker was off and the bin was mostly full of ice. The ice scoop/bin thermostat looked fin and was in the correct position. I pulled the ice maker out and removed the top. All thermistors and thermostats are hooked up in the propped spots on the board. I started the ice maker and let run until it made and dumped the ice. The ice maker sounded normal. I called Scotsman techline and left my number for a call back. After a hour and a half they still have not called me back. I would quote the customer for a main board and bin thermostat/ice scoop holder. ; snapped 2 QuickPics, states that autho needed"

We serviced a

LG REFRIGERATOR

Model LFXS28968S/08

Near Chaska, MN 55318

Adam

Job Details: 09/15/2023

Unit giving FFE code and warmer temps. FFE is for freezer fan. Found that the evap fan was working. Disassembled to get to fan getting 14.4 DCV which is good. Its hard to turn by hand but does turn. Not frozen up more seized. Reassembled unit plugged in the fan is now spinning but loud. Customer said it sounded like that last time before it died. Quoted for a new fan and rescheduled ; ordrng 1 EAU63923603 (EVAP FAN MOTOR SEE MOTOR)

We serviced a

BEKO DRYER STACKED++

Model BDV7200X

Near Minnetonka, MN 55343

Adam

Job Details: 09/15/2023

Customer did say after cleaning the lint filter its better looks like still some wax on it. Customer was wondering if she could get a new one. Not sure if Beko would just cover one and send it out to her but we can definitely try. Rehooked up vent and now its venting properly. Lint filter 2972300100; snapped 1 QuickPics

We serviced a

KITCHENAID RANGE

Model Kess907sss02

Near Hopkins, MN 55343

Nate

Job Details: 09/15/2023

"Power surge and then user interface went dead. 120 vac coming to transformer. Either needs new transformer, PCB, or UI. Would start with transformer and uninstall if that doesnt fix it. Then UI. Uninstall if that doesnt work. Then MAIN PCB. quoted for all 3. Looks like they are NLA. DW can you try and order these for me? She is scheduled for next Friday. #W10181438, #WPW10181439, or #WPW10111628. ; schdld next appmnt for 9/22 FRI !"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Osseo, MN 55311

Phillip

Job Details: 09/15/2023

"The customer said the front drum felt seal is coming off and the dryer is louder than normal. The seal on the front of the dryer is ripping off. Either the seal needs to be replaced or the whole drum. The seal is not listed as a separate part. Is there a seal that we can find that works? The rollers and idler are good so we just cleaned them and oiled them. The blower wheel was packed full of lint again. We put it back together and ran it again. The drum still scraps against the bulk head and the motor has some vibration to it. It for sure needs either the drum or seal. If we do the repair then I would order the belt for it and the motor assembly. 1.Drum belt 6602-0016552.Dryer drum DC97-14849P3.Dryer motor assembly DC93-00101N; snapped 1 QuickPics, states that autho needed"

We serviced a

SAMSUNG DISHWASHER

Model NOTAVAILABLE

Near Minneapolis, MN 55408

Delton

Job Details: 09/15/2023

"Model and serial number tag is removed. I cannot fully verify model. Customer does not have manual. Customer did go online and find image that looked like the one they have.The issue is the case break assembly, dishwasher senses there is too much water and will give OC error. Im Not %100 since i dont have part number. But part looks the same.Customer approved estimate. Ordering part and rescheduling.Scheduling extra time as I have to disconnect power, water line to pull out dishwasher.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrd 1 DD82-01373A (Case break assmebly)"

We serviced a

GE REFRIGERATOR

Model GYE18JSLKFSS

Near Minnetonka, MN 55345

Nate

Job Details: 09/15/2023

"Icemaker got packed full of ice. Hooked up newfi, found the fresh food door has been opened a number of times. Causing ice to melt into a block, and then it damaged the auger. Ordered new auger assembly. Coming back Tuesday morning to install. ; ordrd 1 WR60X24993 (Icemaker auger)"

We serviced a

BEKO REFRIGERATOR

Model BFFD3626SS

Near Minneapolis, MN 55406

Delton

Job Details: 09/15/2023

Big ice ball on evaporator back cover on left side just above crisper drawer (see picture) called beko and they said this was a service bulletin and that there is a new evaporator cover and come with new evaporator fan.Never done it before Scheduling 2 hours to defrost and repair.Refrigerator Evaporator cover w/fan 5936831300; ordrd 1 5936831300 (Refrigerator evaporator w/fan)

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A202

Near Saint Augusta, MN 56301

Matt

Job Details: 09/14/2023

"Customer complaint is, DRUM WONT TURN. Inspected and tested. Found both rear rollers were falling off and the belt is broken. to install new belt and 2 rear rollers. Customer approved repairs. Installed new belt, 2 rear rollers and vacuumed out inside of dryer. Tested and dryer is working great. Dryer is now fixed.

We serviced a

CRITERION RANGE

Model CGR518P1B

Near Saint Paul, MN 55130

Delton

Job Details: 09/14/2023

"Tenant says she faintly smells gas when she walks by even when range is not being used. She said she had a plumber out and they couldnt find anything. I checked all gas connections from gas line at the wall and all the connections in the range. No bubbles, no leaks and while I was here did not smell any gas. I told tenant that if they continue to smell gas, to call the gas company and they would have to come out and see where the leak is from. As im here I did not smell or find any leaks on the range. I called owner and explained to him what i found and did."

We serviced a

BEKO REFRIGERATOR

Model BFFD3624SS

Near Saint Paul, MN 55109

Delton

Job Details: 09/14/2023

I replaced door mullion (flapper) and flapper guide. Refrigerator is working good.

We serviced a

FRIGIDAIRE WALL OVEN++

Model FGET3045KFA

Near Plymouth, MN 55446

Phillip

Job Details: 09/14/2023

The complaint is the oven does not heat up. We started the oven and neither the bake or broil element get hot. I pulled the board out and found a bad solder spot at the double line bake relay. I fixed the board and put the board back in. I hooked it back up and tested it again. Now the oven is getting hot and to 350.