We serviced a
LG WASHER
Model WM3997HWA/01
Near Robbinsdale, MN 55422
Nate
Job Details: 11/23/2022
"Leaking from filter. It wasnt screwed in all the way and had a lot of hair. Cleaned it and screwed it in nice and tight. No leaks. The flood pan was full of water to the brim. Wet vacd all the water out. Tested it, no leaks other than a little residual water inside washer base from previous leaking: recommended putting towel down in front to soak up residual water."
We serviced a
LG DISHWASHER
Model LDP6797ST
Near Sauk Rapids, MN 56379
Seth
Job Details: 11/23/2022
"NE error, I found there was hard water build-up on the diverter motor. I quoted a sump as the seal is not individually sold. They declined repairs."
We serviced a
WHIRLPOOL CLEANING- DRYER
Model WED8000BW0
Near Sartell, MN 56377
Seth
Job Details: 11/23/2022
"I completed the following actions, Vacuumed lint, oiled rollers, cleaned the bulkhead, and cleaned exterior vent hood it had fallen apart in the wall, customer notified."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near St. Cloud, MN 56303
Seth
Job Details: 11/23/2022
Customers concern was when the dishwasher drained that water ran out of the air gap or siphon break. Upon arrival and inspection we found there was buildup in the black hose that connected to her P-trap. We cleaned the air gap and the plumbing where it entered into the homes drain. We tested it three times and it rained perfectly after that. The dishwasher drain is now working as designed.
We serviced a
BOSCH DISHWASHER
Model SHE3AR72UC
Near St. Cloud, MN 56303
Seth
Job Details: 11/23/2022
I replaced the failed inlet valve and tested the dishwasher it is now fixed.
We serviced a
ELECTROLUX RANGE
Model EI30ES55JSD
Near St. Cloud, MN 56301
Seth
Job Details: 11/23/2022
Customer back the day before woke up to range in lock position. Upon arrival and inspection I reset the lock and the machine went through self check and unlocked the doors and went back to a normal standby position. Checked all the major functionality along with watching temperatures in the machine cycled perfect I could not find any run away temperature conditions or issues. If this machine real fans we need to swap out the master board and the oven relay and control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Waconia, MN 55387
Adam
Job Details: 11/23/2022
Installed ice maker and then tested unit. Its working properly now. Let customer know it can take a little while to make ice.
We serviced a
FRIGIDAIRE WALL OVEN++
Model FGEW3065KFB
Near Chaska, MN 55318
Adam
Job Details: 11/23/2022
Unit is slow to get to temps and wont maintain temps. Found that the broil element kicked on and the convection element worked. Never felt the hidden bake element heat up. Pulled unit forward to ohm out the bake element and test voltage. Found the bake element is open. Quoted customer new element 318601604 element from Dey; ordrd 1 318601604 (ELEMENT - BAKE HIDDEN)
We serviced a
LG RANGE
Model LREL6323/01
Near Minneapolis, MN 55444
Phillip
Job Details: 11/23/2022
The customer complaint was when she was using the oven smoke started to bellow out the vent and the right side of the range. I pulled the range out and removed the cooktop and right side panel. The insulation looked ok and I found nothing that was burning. I could see where the smoke was coming from. I could find was a little greasy spot on the right side of the liner. I advised the customer to run the oven at a higher heat on convection until the greasy spots burn off.
We serviced a
FRIGIDAIRE DISHWASHER
Model FPHD2491KF0
Near Osseo, MN 55311
Phillip
Job Details: 11/23/2022
Customer complaint was when the dishwasher was powered off. Water was still coming into the dishwasher. The customer had the water turned off and Disconnected when I arrived. The customers was also concerned the dishwasher was not draining water. I verified the dishwasher is draining properly and I found the valve solenoid broken. I replaced the water valve assembly and a verified operation. The dishwasher does not fill with water When its turned off anymore and it does wash and drain fine.
We serviced a
GE DISHWASHER
Model GSD2000J01BB
Near Eden Prairie, MN 55344
Adam
Job Details: 11/23/2022
Customers complaint was foam coming out the front of the machine. Found water In the unit because they just shut it down. Start up the unit and was a huge foam party inside the unit. Used some vegetable oil to cut down the suds took quite a bit to get it clean out. I never had the unit leak on me. The motor was louder then normal on this unit. They are using cascade platinum packets. Which I let the landlord know those have been a big issue. Because the motor was loud I checked under the unit and found that it was leaking and dripping at the dishwasher motor. Wasnt much but still was dripping. Showed the home owner. Quoted new motor assembly WD26X10013. Customer will think it over and let us know; saved tckt
We serviced a
GE RANGE
Model JB755FJ7DS
Near Big Lake, MN 55309
Matt
Job Details: 11/23/2022
"Customer complaint is, BROKEN GLASS DOOR. Installed new glass pack. Range is now fixed."
We serviced a
KENMORE RANGE
Model 790.78902
Near Big Lake, MN 55309
Matt
Job Details: 11/23/2022
"Customer complaint is, WHEN TURNS ON THE OVEN, HEATS VERY SLOWLY & WONT REACH TEMP. Inspected and tested. Found the lower oven bake ignitor is weak.. Customer approved repairs. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Albertville, MN 55301
Matt
Job Details: 11/23/2022
"Customer complaint is, not cleaning dishes. Inspected and tested. Found the circulation pump has failed and both lower and upper spray arms are plugged solid. I installed new circulation pump and shipped both spray arms directly to the customer to install. Dishwasher is now fixed. ; pckd up 1 WPW10317197 (Upper spray arm) and 1 WPW10319027 (Lower spray arm)"
We serviced a
SAMSUNG MICROWAVE
Model SMH7175BC
Near Eagan, MN 55123
Delton
Job Details: 11/23/2022
Found that light bulb broke off inside light socket. I got it out but light still didnt work. Found that it shorted the relay on the board and not sending power to light socket.Control board would hav to be replaced. Part shows NLA either way customer declined even if parts could be found and he will purchase new microwave.
We serviced a
FRIGIDAIRE DRYER STACKED++
Model GLGQ2152ES0
Near Rogers, MN 55374
Phillip
Job Details: 11/23/2022
The customer complaint was the dryer does not start and spin. I started the dryer and I could hear the motor but the drum would not spin. I found the belt was broken. I quoted Blue book. I replaced the drive belt and cleaned up loose lint. ; used 1 134503600 (BELT) from stock
We serviced a
KENMORE FREEZER
Model 106.581438
Near Saint Michael, MN 55376
Phillip
Job Details: 11/23/2022
"Customer complaint was the water would not dispense and ice does not dispense. I found the brackets on the dispenser bracket are broken. The auger shaft has slipped down because the collar is loose. It needs the bracket and shaft. today I replace the dispenser bracket, the driveshaft, and I had to thaw out the auger motor. The ice and water above dispensing perfectly."
We serviced a
GE DRYER
Model DCVH515EF0WW
Near Albertville, MN 55301
Phillip
Job Details: 11/23/2022
"Complaint was the dryer makes a loud rattle after running for a couple minutes. I started the dryer and it made a loud rattle right away. I took it apart and found the drum glides were warn off and there was part of a shirt or something stuck in between the drum and front glide. I quoted the customer for the parts. I replaced the glides, belt and felt from the kit. I greased the rear bearing. The dryer sounds normal now. ; used 1 WE49X20697 (DRUM - FRONT GLIDE KIT) from stock"
We serviced a
KENMORE DRYER
Model 79680272900
Near Eden Prairie, MN 55346
Adam
Job Details: 11/23/2022
"Unit is making louder then normal noise. Disassembled unit and found some lint stuck in the blower wheel. Cleared out lint and spun the motor and noticed the noise was better but was still there. Looks like the shaft on the motor is tweaked. Tried to adjust everything. Sound is a lot better but still slightly there. Also noticed the rollers are starting to go out. Would also want to put New rollers in. Requesting parts below for repair5835EL1002A blower wheelMEK37661701 blower housing 4681EL1008A motor4581EL2002H (4) rollers; snapped 4 QuickPics, states that autho needed"
We serviced a
GE REFRIGERATOR
Model PYD22KSLCSS
Near Minneapolis, MN 55426
Adam
Job Details: 11/23/2022
Ice maker not working. We replaced the ice maker a month ago and was working great till 2 days ago. Hooked up SmartHQ to test all functions. Found that the ice maker is working properly and the water valve in the back of the fridge is working. The valve in the door has failed for the ice maker. This isnt a redo because its a separate issue. Willing to help them help and not charge additional labor. ; ordrd 1 WR57X24979 (Im water valve)
We serviced a
GE REFRIGERATOR
Model GSL25JFTFBS
Near Otsego, MN 55301
Phillip
Job Details: 11/23/2022
Customer complaint was both sides not cooling well and water leaking down from ice maker. Today I found the freezer evaporator fan blade had fallen off and was not blowing air. I put the fan blade back on. I cycled the ice maker but very little water came in. The water dispenser also does not dispense water. I verified water is going to the filter but very little water is coming out the filter. I advised the customer to change the filter before doing anything else.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Otsego, MN 55330
Phillip
Job Details: 11/23/2022
Complaint is the dishwasher will not wash and gave fault code. The fail was for not draining but it drains fine. After it fills the wash motor just hums. No way to check for something stuck in these. It needs the wash motor W11416362 wash motor assembly. Need 2 hours on return. Please get approval. ; O-emld tckt
We serviced a
GE RANGE
Model MISSING
Near Minneapolis, MN 55411
Nate
Job Details: 11/23/2022
"Range has an F0 error code. The model number and serial number are worn off the tag. Unable to look up part numbers. I did turn off power to the oven out the breaker box and I gave it five minutes and turned it back on, and it reset the control so that the oven works well. She said it stopped working after they were broiling some things. The hinges are bent so the door does not fully shut up at the top of the oven. Phil is researching to see if he can figure out which hinges it would need and then if we can call the customer to give her a quote for the kitchen. Its a GE profile and it is roughly 20 years old.Customer doesnt have an owners manual. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
ELECTROLUX WASHER
Model EIFLS6OLT1
Near St. Cloud, MN 56304
Seth
Job Details: 11/23/2022
"Not draining. I found an underwire in the pump, I removed it and tested it. The washer is now fixed."
We serviced a
SAMSUNG DRYER
Model DV393GTPAWR/A1
Near Saint Paul, MN 55116
Nate
Job Details: 11/23/2022
"Dryer doesnt run. Found a bad thermal fuse. Ordered DC47-00016A. WP35001087; ordrd 1 WP35001087 (Thermal fuse)"
We serviced a
KENMORE RANGE
Model 790.944627
Near Lakeville, MN 55044
Delton
Job Details: 11/23/2022
Control board shorted and has big black mark (see picture) also rear left small cooktop burner element not heating. Burner coil shorted and broke. Also order infinite switch and overlay as its cracked. Due to costs will need autho.Control board 316462804; overlay 316419807; cooktop element 318178110; infinite switch 316436000Note: customer pulled out range and scratched their own floor.; saved tckt
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Excelsior, MN 55331
Adam
Job Details: 11/23/2022
"Installed parts from last diagnosis. Installed 5304509457 switch holder5304477389 lever door. Also new switches. I adjust the switch holder to the best spot. I reassembled unit and tested multiple times. Its a lot better but still having an issue if you close it lightly. Will need hinges and door. The hinges are just to tweaked. I tried to adjust it but nothing worked. I cant find any hinges think its part of the complete shell. ; used 1 5304509457 (Switch holder), 1 5304477389 (Striker), and 3 MICRO7 (3/16' MICROSWITCH) from stock, states that autho needed"
We serviced a
KENMORE WASHER
Model 110.925912
Near Apple Valley, MN 55124
Delton
Job Details: 11/23/2022
"Found that 2 of the 3 springs that hold tub level the screw fell out so when in rinse water would spray over the edge and leak onto floor.. Also the agitator dogs are worn out. Added screws and springs are secure and tub is now level and replaced agitator dogs. Upon testing washer stopped agitating then found that timer is bad as i can wiggle timer and get the motor to run.Timer needs to be replaced but shows not in stock. Timer WP3946475; used 1 80040 (DOGS) from stock, states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near Burnsville, MN 55337
Delton
Job Details: 11/23/2022
"Customer said leaked on floor and rug was completely wet. Ran test and found that seal, was corroded and bottom seal was warped. Filter was clogged with food and debris, cleaned that out. Replaced seals and splash shield, tested and after 20 minutes no leaks. Dishwasher is working good.; used 1 154827601 (TUB GASKET), 1 809006501 (THE INFAMOUS BOTTOM WIPER), and 1 154701001 (SPLASH SHIELD KITS) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWW3
Near Burnsville, MN 55337
Delton
Job Details: 11/23/2022
Ran test and did not add soap and found that there were a lot of suds. I showed customer and she had recently changed soap when it started leaking. I recommended to use finish pods or go back to whatever they were using before. Also found that the black tar insulation was breaking off. I cleaned that out and explained was just for sound and didnt affect the dishwasher.Ran with cooking oil to rid suds. Dishwasher itself is working good and customer will change soap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVA03
Near Saint Paul, MN 55105
Delton
Job Details: 11/23/2022
"Found that ice maker is bad. Motor is stripped and not turning. Customer approved estimate. Replaced ice maker, tested and it cycles and fills. Ice maker is working good.; used 1 WPW10190965 (ICEMAKER) from stock"
We serviced a
MAYTAG WASHER
Model MHWE200XW00
Near Victoria, MN 55386
Adam
Job Details: 11/23/2022
Customers complaint getting the LF error code. Which is a low fill. Went into test mode was getting that code. Went through test mode. All the valves kicked on and worked. Noticed a leak underneath removed kick panel and had water on the bottom pan. It was coming from a tear in the boot. Quoted customer on a new boot. We couldnt get the error code to happen the whole time I was there. Customer is going to think over doing the boot repair
We serviced a
WHIRLPOOL RANGE
Model WFG374LVS1
Near Saint Paul, MN 55105
Delton
Job Details: 11/23/2022
"Found that the igniter is corroded and not always making a spark. Customer approved estimate. Replaced igniter, tested and sparks and ignites every time. Range is working good."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model n/a
Near Saint Paul, MN 55105
Delton
Job Details: 11/23/2022
Found that water valve is bad and has slow trickle when filling. Water screens are clear. Water valve needs to be replaced. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 Wp8540751 (Water valve)
We serviced a
MAYTAG WASHER
Model MHWE450WW02
Near Sauk Rapids, MN 56379
Seth
Job Details: 11/23/2022
Bad actuator error codes. I quoted replacement. He declined repair. Customer had the unit apart when I arrived.
We serviced a
KENMORE WALL OVEN++
Model 790.48903
Near Minneapolis, MN 55419
Nate
Job Details: 11/22/2022
"Customer concerned about radiation and that its not heating right. She had microwaved blueberries and they didnt defrost like they normally do. Per the tech manual, I filled a 16 oz measuring cup of water and measured temp with thermocouple. 72 degrees. Then ran it on high for 1 minute. 107 degrees. Did this three times. 35 degree difference which the manual says it should be between 22 and 45 degree difference. Customer was concerned that it isnt working right still, and expected more tests than that. Ended up consulting with RJ. I pulled the double unit out with my oven cart, took it apart, and measured wattage and amp draw. 1783 watts and 14.8 amps. Perfect output on high side by transformer. Sounds good. Door latches work great. Microswitches work great. No wear on latch mechanism. Please see additional notes. Everything runs great. ; saved tckt , states that autho needed"
We serviced a
SAMSUNG MICROWAVE
Model ME18H7G4SFS
Near Avon, MN 56310
Seth
Job Details: 11/22/2022
"Microwave no longer heats. Customer was using the cooktop boiling water and began to use the microwave and there was a loud pop and flash. The cooktop is too close to the microwave per manufactures recommendations. The high-voltage system has failed I quoted a magnetron, capacitor, and diode. After speaking with the customer she is going to replace it with a thin model style that well have the appropriate amount of distance between the countertop and the bottom of the microwave."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Roseville, MN 55113
Adam
Job Details: 11/22/2022
Installed spray arm assembly from last diagnosis and now unit is working properly
We serviced a
GE DISHWASHER
Model GDF510PSD6SS
Near Eden Prairie, MN 55347
Phillip
Job Details: 11/22/2022
"Customer said the dishwasher will fill with water, but it does not wash the dishes and then it drains the water out. I hooked up the diagnostic tool and ran the circulation test. During the test dishwasher filled with water and then it said the circulation pump was on, but it was not. I tapped on the motor and then it came on. It will need a new circulation motor. I quoted the customer bluebook price. Im ordering the wash motor. ; ordrd 1 WD49X23778 (MOTOR/PUMP ASSM)"
We serviced a
ROPER RANGE
Model FGP314T00
Near Minneapolis, MN 55416
Adam
Job Details: 11/22/2022
Was installing the igniter noticed that the right front gas line or VENTURI is cracked so gas is leaking before it gets to the igniter. Let tenant know. Her sister owns the house and talk with her. WP98017359 is the part number. Didnt install the igniters until they want to do full repair.
We serviced a
LG WASHER
Model WM3070HWA
Near Chaska, MN 55318
Adam
Job Details: 11/22/2022
Unit is dead. Tested the outlet and that was good. Checked the connection from the outlet to the noise board that was good. Was getting voltage to the main board from the noise board. But no light was on the main board. Per the tech sheet from LG it says at that point to replace the main board. Quoted customer new board. And they are going to get a new unit
We serviced a
GE MICROWAVE
Model CEB515P2N1SS
Near Minneapolis, MN 55413
Matt
Job Details: 11/22/2022
"Customer complaint is, MIC/CONVECTION OVEN- UNIT NOT WORKING. Inspected and tested. Found the oven TCO is fried. Installed new TCO and tested. Microwave is working great. Microwave is now fixed. ; used 1 MICRO9 (THERMAL FUSE) from stock"
We serviced a
THOR++ RANGE
Model HRG3080U
Near Saint Paul, MN 55117
Delton
Job Details: 11/22/2022
"Front right burner not lighting. Found that spark electrode is cracked and sparking underneath cap. Also front right burner gas valve screw that secures its appears to be broken and knob is loose. (See pictures) please find parts info and quote customer. Also have 2 other appliances that need parts and repair she is wondering if she can get a discount since they all are in need of parts and repair.Also ill need some documentation on how to pull this apart to get to these parts. Never worked on Thor before, schedule me 2 hour block just for this unit.; saved tckt"
We serviced a
LG WASHER
Model WM3670HRA
Near Eden Prairie, MN 55347
Phillip
Job Details: 11/22/2022
The customer said that when it drains water was leaking. I started a drain and found water leaking from the rear of the machine at the top. I found the drain siphon hose was off of the tub. I cut the hose back about a 1/2 inch and put the hose back on. I tested it again and now no water is leaking when it drains.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSP/AA
Near Saint Paul, MN 55117
Delton
Job Details: 11/22/2022
Fresh food evaporator not defrosting. Evaporator cover full of ice build up coming out of vent holes. Cannot pull off cover but heater is open from board. Quoted for evaporator assmebly which has all parts needed.Please contact customer when we have quotes for other appliances and she is wondering if she can get discount since there are 3 appliances.If she wants repair this fridge will have to be unplugged 48 hours for all the frost to melt. Schedule 2 hours for this call since have to weave in heating element.Part# da96-00845a; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model W9RXXMFWS01
Near Saint Paul, MN 55104
Delton
Job Details: 11/22/2022
"Found that evaporator fan motor is bad and not running. Also the evaporator drain is frozen over. The water pressure coming to ice maker is very low and only fills about 2 cubes when ice maker cycles.Customer approved estimate to replace evaporator fan motor and add heat probe. Picked up parts, replaced parts, tested and fan now runs and evaporator drains normally and no longer leaks. Refrigerator is working good.; used 1 819043 (DRAIN HEAT PROBE) from stock, pckd up 1 Wp2315539 (Evaporator fan motor)"
We serviced a
FRIGIDAIRE RANGE
Model FEF326AQL
Near Chaska, MN 55318
Adam
Job Details: 11/22/2022
"Unit wont bake and top burners are Smokey. Found the bottom bake element was busted and needs to be replaced. Broil is still working. Bake element 316075103. The top burners are really filthy and thats why they smoke has a lot of oil soaked in to them. Would need two small burners and one large. Left a voice mail Quoted JEFF at AGM waiting to hear back. Havent ordered the parts yet; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 316442301 (BURNER - COIL SURFACE UNIT 8' (PLUG-IN)), ordrd 1 316075103 (Bake element) and 2 318372211 (BURNER - COIL SURFACE UNIT 6' (PLUG-IN))s"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model n/a
Near Minneapolis, MN 55406
Nate
Job Details: 11/22/2022
Replaced bad inner tub assembly and drive block that came with it. Ended up not needing to replace the transmission. Will return that to Sundberg.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Saint Paul, MN 55105
Nate
Job Details: 11/22/2022
Doesnt circulate water. Motor is seized up. Diverter is leaking too. Quoted for new sump assembly with motor. ; ordrd 1 W10861526 (Sump assembly)
We serviced a
KENMORE DISHWASHER
Model 66513073K212
Near Waconia, MN 55387
Adam
Job Details: 11/22/2022
"THIS IS NOT A RECALL AND NEED TO GET PAID FOR VISIT. Customer complaint not draining or completing cycles. Found that the dishwasher would drain perfectly when not hooked up to the food disposal. Customer just replaced the food disposal. Checked the plug in the food disposal for the dishwasher and was still inside. Knocked it out and now its working properly. Also Rehooked up the food Disposal for the customer so it would work properly. Now its going through all the functions. ; used 1 Fitting5 (DISPOSAL PARTS) from stock, states that autho needed"
We serviced a
WHIRLPOOL WALL OVEN++
Model GBD307PRS01
Near Minnetrista, MN 55375
Adam
Job Details: 11/22/2022
The display was dead and I could click the buttons and would hear the beep from the buttons. Could set it to bake it would run for a minute the beep. Disassembled unit to check connections. Everything was connected properly and its still not working. After 10 minutes a F2E6 code came up then went away. Checked whirlpool tech sheet and says its either the control board or touch pad. Touch pad seams to be working fine. No control board is available for this unit. Sending the control board assembly to get repaired then will reschedule customer once we receive the board backControl board 8303883Touch pad 8303182; snapped 2 QuickPics
We serviced a
SAMSUNG DRYER
Model DV42H5000EWA3
Near Eden Prairie, MN 55347
Phillip
Job Details: 11/22/2022
"Customer complaint was the dryer is not heating at all. I started the dryer on a time dry and verified it. It was not heating. I took the dryer part and I tested the heating element and found that it was bad. Replaced the heating element and vacuumed up all the lint inside. I test the airflow outside, but it was higher than 10 feet. I can tell the air flow was poor because the flap was not staying wide open. Advise the customer to have the dryer ducts cleaned as soon as possible. The Dryer is now heating good. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock"
We serviced a
SAMSUNG DRYER STACKED++
Model DV42H5000EW/A3
Near Eden Prairie, MN 55346
Phillip
Job Details: 11/22/2022
Customer complaint is when they start the dryer. The motor does homes. If I moved the drum by hand the drum does spin. The motor is weak and will need to be replaced. ; ordrd 1 DC96-00790G (MOTOR ASSM)
We serviced a
LG WASHER
Model WM4270HVA
Near Wayzata, MN 55391
Phillip
Job Details: 11/22/2022
The customer complaint was the washer would not drain and then gave a drain error OE. I removed the filter and checked the drain pump. I started the drain pump and I could feel the drain pump impeller is stripped. I quoted for a new drain pump. I replaced the drain pump assembly. I tested the washer and its working good now. ; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model DU8500XX0
Near Apple Valley, MN 55124
Delton
Job Details: 11/22/2022
Old dishwasher. Found that water valve is getting power but very little water is coming in. Bad water valve. Also motor is squealing. Bad bearings on motor. Need to replaced motor/sump assembly and water valve. Parts are discontinued and NLA.Motor/sump 3369475; water valve 3369868; saved tckt
We serviced a
LG REFRIGERATOR
Model LFC21776ST/06
Near Apple Valley, MN 55124
Delton
Job Details: 11/22/2022
Found that right side of freezer door side out is stuck and only opens about 6 inches. I cannot take off door without pulling out drawer all the way. I need to order glides before i break it and door wont stay on. Ordering parts and rescheduling.; ordrd 1 5218ja1009f (Freezer door rail) and 1 4403ja3005a (Drawer gear)
We serviced a
WHIRLPOOL RANGE
Model RF315PXPB1
Near Farmington, MN 55024
Delton
Job Details: 11/22/2022
"This new part that was sent is the same wrong part as last one that was the wrong part. It is missing the orange L2 relay that is on the original board. Customer is getting antsy of getting this fixed and now she also has her top front left cooking element is sparking and that receptacle needs to be replaced. But until i get this board im not replacing other parts incase the range gets replaced.; saved tckt , states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RS25J500DSR/AA-02
Near Avon, MN 56310
Seth
Job Details: 11/22/2022
Frosted up not cooling. I Tested the defrost system and it worked great. I checked the door seals and follow the instructions on the service bulletin for this problem. It appears there just is too much moisture in the system they will need to hard defrost it and it should recover fine. I did a temperature sensor as it was mentioned in the article if they have further issues after a three day defrost.
We serviced a
KENMORE DRYER
Model 110.970876
Near Champlin, MN 55316
Matt
Job Details: 11/22/2022
"Customer complaint is, NOISEY WHEN FIRST STARTS UP, SQUEALS. Inspected and tested. Found the idler pulley was seizing up. Installed rebuild kit, vacuumed out inside of dryer and tested. Dryer sounds great. Dryer is now fixed. ; used 1 4392067 () from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Plymouth, MN 55446
Phillip
Job Details: 11/22/2022
The customer complaint was the upper rack adjusters are broken and a rack stop is missing. I verified the issue and quoted the for the parts since they are not covered. I replaced the upper rack adjusters and the rack stop. The rack moves good now.
We serviced a
KENMORE RANGE- ELECTRIC
Model n/a
Near Sartell, MN 56377
Seth
Job Details: 11/22/2022
I replaced the controller and watched it preheat and cycle at 350?F. The oven behaved perfectly. Note there was only one issue on hand that I could see was that it was missing the anti-tip device but the home is owned by adults who have adult children now.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC4WQTS00
Near Rice, MN 56367
Seth
Job Details: 11/22/2022
Replace the compressor inverter board and tested. The unit kept right on and I saw the temperature change within 20 minutes. The fridge is now fixed.
We serviced a
FRIGIDAIRE MICROWAVE
Model FMT148G1W1
Near Rice, MN 56367
Seth
Job Details: 11/22/2022
Not heating. The microwave has a bad magnetron. The customer declined repairs.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Sauk Rapids, MN 56379
Seth
Job Details: 11/22/2022
Water is leaking from the dispenser area it no longer shoots out the hole. I found the water line had popped out of the dispenser holder. I reinstalled it and secured it with a zip tie. I tested it and it is no longer bathing the switches in water causing the ice and water to vend until they dry out. Please call and collect from the landlord.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Saint Paul, MN 55118
Nate
Job Details: 11/22/2022
"Customer was concerned that she thought the washer was running loud. I put it in test mode, ran it through agitate and spin, slow and fast, also put it on a regular wash, let it run for 20 minutes, and did a drain and spin. Also checked transmission, belt, pully and actuator. Everything runs great. She also said shes been getting grey spots on her clothes. Recommended affresh and told her how to use it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHEXTB00
Near St. Cloud, MN 56303
Seth
Job Details: 11/22/2022
I replaced the valve and housing that had both had leaks. I watched it for 15 minutes the fridge is no longer leaking.; used 1 W10408179 (VALVE) from stock
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Excelsior, MN 55331
Adam
Job Details: 11/22/2022
Unit wouldnt turn on. Customer just moved in. This is a brand new build and brought there dryer from Texas. Checked the outlet with my meter and I wasnt getting any power. Checked the breaker still nothing. Let customer know its an electric problem with the outlet. I advised to contact the builder and let them know so they can fix it right way. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE REFRIGERATOR
Model 10659292998
Near St. Cloud, MN 56303
Seth
Job Details: 11/22/2022
"I replaced the filter, secured it, and flushed it. The filter has been changed.; pckd up 1 Gxrtdr (Filter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Plymouth, MN 55446
Phillip
Job Details: 11/22/2022
"The customer complaint is the dishwasher display was giving a fault code of F2 E2. That full code indicates no signal between the main board in the user interface. After inspecting, I found corrosion on the main board and at the connector going from the board to the user interface. I called the customer for the repair and Im ordering the main board and the connecting cable. ; ordrng 1 W11413274 (CONTROL BOARD - MAIN) and 1 W11028004 (JUMPER WIRE)"
We serviced a
BOSCH MICROWAVE
Model HMV5053U/01
Near Champlin, MN 55316
Matt
Job Details: 11/22/2022
"Customer complaint is, WHEN OPEN DOOR THE CIRCUIT BREAKER TRIPS. Inspected and tested. The door switch bracket is wore out. Installed new switch bracket and 3 micro switches. Tested and microwave is working great. Microwave is now fixed. ; used 1 WB06X10610 (SWITCH HOLDER), and 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Albertville, MN 55301
Matt
Job Details: 11/22/2022
"Customer complaint is, FRIDGE IS GETTING LOUDER & LOUDER HAS TO SHUT IT OFF TO HEAR THE TV- IS COOLING FINE. Inspected and tested. FF compartment temperature was 39F and freezer was 9F. Put refrigerator into service diagnostics and thermistors, fans and baffle and heater all were working great. I removed the evaporator cover and found excessive frost buildup around the fan, but not the evaporator. I defrosted the fan and evaporator and after 20 minutes the evaporator only had frost on about 25-30 percent. The sealed system has failed. This is not covered by the warranty."
We serviced a
WHIRLPOOL RANGE
Model WFE714HLAS1
Near Big Lake, MN 55309
Matt
Job Details: 11/22/2022
"Customer complaint is, RUN AWAY TEMP. CANT TURN OFF. Customer said the oven would just keep heating and they would have to unplug it. Inspected and tested. Temperature sensor tested good. I preheated oven to 350F and after it preheated the temperature got to about 400F and then started dropping. Oven is cycling on the high side, but not sticking on. Im suspecting the relay on the board is sticking from what the customer is telling me, but is testing good while Im here."
We serviced a
MAYTAG DRYER
Model MGD7100DW0
Near Otsego, MN 55330
Matt
Job Details: 11/22/2022
"Customer complaint is, DOOR HINGE IS BROKEN. Installed new door hinge and tested. Door is now fixed."
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A202
Near Otsego, MN 55301
Matt
Job Details: 11/22/2022
"Customer complaint is, LEAKS AT THE BOTTOM. Inspected and tested. Found a hole in the outer drum. Washer needs to be replaced."
We serviced a
MAYTAG DRYER
Model MADC200XW0
Near Farmington, MN 55024
Delton
Job Details: 11/22/2022
"Found that motor is locked up. Replaced motor and cleaned out inside dryer of lint build up, tested and dryer is tumbling and working good.; used 1 279827 (MOTOR) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298AARS/XAA
Near Corcoran, MN 55340
Phillip
Job Details: 11/22/2022
The customer complaint is water is pooling down at the bottom under crispers. I looked over the work that was done. The foam on the evap cover is saturated. The drain is frozen over again. I advised the customer the cover should be replaced. I quoted Blue book for the repair. Im ordering the fresh food evaporator cover. ; ordrd 1 DA97-06323F (FRESH FOOD EVAPORATOR)
We serviced a
GE DISHWASHER
Model ZDT915SSJ2SS
Near Minneapolis, MN 55418
Nate
Job Details: 11/22/2022
Replaced bad drain pump. Works great now. Much quieter.
We serviced a
GE DISHWASHER
Model GDT665SGN0WW
Near Minneapolis, MN 55403
Nate
Job Details: 11/18/2022
Leaking pretty bad from the sump motor. . ; ordrd 1 WD19X25700 (Sump motor)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1826PS1
Near Eagan, MN 55123
Delton
Job Details: 11/18/2022
"replaced evaporator fan motor, tested and fan is running and cooling refrigerator. Refrigerator is working good.Called and LM with owner.Office to collect payment."
We serviced a
GE DISHWASHER
Model GDT545PSJ6SS
Near Champlin, MN 55316
Matt
Job Details: 11/18/2022
"Customer complaint is, WONT TURN ON AT ALL NO POWER. Inspected and tested. Dishwasher UI was dead. Light on board is flashing rapidly. Found a service bulletin for unresponsive UI. Dishwasher turned on after power cycling it 4 times. Service bulletin says to do the software update if needed. I hooked up SmartHQ and there was a update available. I ran the software update and advised customer if that doesnt fix it, we will need to replace the UI. Part number is WD21X32004 if customer calls back and wants us to order the part."
We serviced a
GE DISHWASHER
Model PDT855SMJ0ES
Near Plymouth, MN 55446
Phillip
Job Details: 11/18/2022
The complaint is the dishwasher is dead. I hooked up the tool and it said the dcs was tripped. I reset the board and it started to work. I saw water leaking from the wash motor and its louder than normal. I gave the customer a quote for the repair. Today I replaced the wash motor. I ran the dishwasher and water was leaking from the main large sump connection. I pulled the dishwasher back out and tightened the clamps really tight. I tried it again and now its not leaking. The dishwasher sounds much better when its washing.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Eagan, MN 55123
Delton
Job Details: 11/18/2022
"Checked error history and it had f8 e1 error which is long fill again. Replaced water valve, tested with load of towels and it fills, agitates, drains and spins. Washer is working good as im here."
We serviced a
KITCHENAID RANGE
Model KODE507ESS04
Near Chanhassen, MN 55317
Adam
Job Details: 11/18/2022
Customer thought unit wasnt holding temps. Also didnt know why the timer wasnt beeping. Found the sound was off in the settings. So we got the timer working properly. Customer also didnt know how to use it he probes so I showed how to set the meat probes up. Also explain how the oven just gives average of the set temp. Also let her know after it says its preheated give it 5 extra minutes or so to average out the temps better. Especially when baking cookies or something quick
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Minneapolis, MN 55418
Nate
Job Details: 11/18/2022
Fills with water but the sump motor is seized up. Quoted for sump assembly with motor. W10805015. J13 labor and 266 part. Customer will talk it over and call us if they want to do it. Dey has it. Could be back next Wednesday.
We serviced a
LG WASHER
Model WT5070CW
Near Buffalo, MN 55313
Seth
Job Details: 11/18/2022
Customers concern is I got an error code and it wouldnt even finish a cycle. Upon arrival an inspection I found a nut on the road was very loose it was almost falling off. I reinstalled it and I checked it by running speed wash and it looked perfect. The washer is now fixed.
We serviced a
BOSCH DISHWASHER
Model SGE53B55UC/13
Near Minneapolis, MN 55416
Adam
Job Details: 11/18/2022
Unit was leaking out top right corner. Tenant said some times the door wont latch and right side sticking out. Opened the door and noticed where they put a screw to attach it to the counter was loose and sticking out so it was hitting the door shell so it wasnt sealing. See photos. Remounted the dishwasher and now the door is working properly
We serviced a
KITCHENAID RANGE
Model KSEG700ESS1
Near Blaine, MN 55449
Matt
Job Details: 11/18/2022
"Customer complaint is, OVEN DOES NOT HEAT WELL. Inspected and tested. Found the bake element was burnt out. Installed new bake element and tested. Oven is heating great. Oven is now fixed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23R6301SR
Near Clearwater, MN 55320
Seth
Job Details: 11/18/2022
"I was unable to get this refrigerator to communicate with the HASS device. I was furnished with a service bulletin and it appears that this unit would need a control board and it would need the updated author with the new heaters. The part numbers are as follows DA97-12540K, DA92-01192A. The customers fianc? said they did not want to have it fixed. I called and left a voicemail for the customer was never able to speak with him directly after diagnosing."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
"Replaced rollers, belt and idler pulley. Cleaned out inside dryer of lint build up. Tested and dryer is running quiet and working good. Couldnt get ahold of owner. This is a Salon Business. Please contact customer and collect payment."
We serviced a
MAYTAG WASHER
Model LAT8616AAE
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
Washer Belt is burned because screwdriver was underneath and was wedged underneath motor. Customer approved estimate. I replaced belt and cleared debris. Tested and washer is working good.I did find that washer is missing all 4 adjustable feet. Customer used shims to level washer Customer will replaced legs themselves. If they want us to do it they will call back.; used 1 12112425DNS (BELT KIT) from stock
We serviced a
BOSCH DISHWASHER
Model SHE3AR72UC
Near St. Cloud, MN 56303
Seth
Job Details: 11/18/2022
Leaking when it runs. I found the water inlet funnel was overflowing. The inlet valve was flowing way to fast for the water inlet. I was unable to verify if the inlet was miss-molded so I will replace both parts. Parts on order. ; ordrd 1 00645147 (Inlet) and 1 00637572 (Valve)
We serviced a
KENMORE DISHWASHER
Model KDTM354ESS1
Near Saint Paul, MN 55117
Nate
Job Details: 11/18/2022
"Not washing dishes well. Food particles on dishes. They said theyve tried lots of different detergents. I ran through full test mode. Heater comes on. Drains great and circulates great. They said they have hard water but theyve always had hard water and its always washed well. Cleaned food debris out of upper spray arm, all hoes except one was plugged up. Cleaned debris out of a bottom hole too. Took apart sump assembly and cleaned lots of junk out of there. Ran a cycle for a bit and cup on top filled with water.."
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
"Found that belt is broken thats why wont stay running because belt switch is open. Also the drum glide is worn out. Customer approved estimate. Replaced belt and drum glide, Tested and dryer is tumbling, heating and working good.; used 1 137292700 (BELT), and 2 WE1M1067 (GREEN GLIDE) from stock"
We serviced a
BOSCH DISHWASHER
Model SHPM65W52N
Near Sartell, MN 56377
Seth
Job Details: 11/18/2022
"Customer complaints dishwasher leaks it has damaged wires, And its full of rodent droppings. Upon arrival and inspection I found the inlet valve was not installed completely. The wiring had been pulled apart and the repair had been attempted but it failed. The lower pan was indeed fall of mouse droppings and the unit smelled badly of urine. I spoke with the homeowner and she declined repair Ill just replace it."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AW0
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
"Found that the door switch was flipped back. Just flipped switch back to normal setting, tested and microwave heats and iOS working good. Think door was shut too hard to flip it back.No extra charge on this as it was quick."
We serviced a
JENN-AIR RANGE
Model 88370
Near Mendota Heights, MN 55120
Nate
Job Details: 11/18/2022
"Customer said that when the front and rear right burners are both on, it wont boil water. I ran them for 45 minutes and they both stayed cherry the whole time. She also said that when both are running the oven wont hold temp. Shes been using timed bake. She needs to use radiant. On radiant bake it holds good constant temp with my thermocouple. We baked a frozen fish that takes 27 to 30 minutes. After 30 minutes it was cooked perfectly. Excel energy came out and said she needed to keep power off to the range because it was a possible fire hazard. She also said that her lasagna cooked perfectly but with burners on it didnt cook her lasagna. I recommended radiant bake. Showed her the fish was perfect. And I put special grease on terminals for cooktop cassettes to make sure they have a good connection. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Minneapolis, MN 55417
Nate
Job Details: 11/18/2022
"Washer not agitating. Found leaking oil from transmission. Needs new transmission, clutch and belt. Quoted for the three. Put into test mode and it sounds horrible.. Old rubber ones and one has a big bubble. "ce it."
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ0
Near Minneapolis, MN 55410
Nate
Job Details: 11/18/2022
Replaced bad water lines and drain line. No drips. Everything works great now. ; used 1 HOSE5 (48372 6' BRAIDED WASHER HOSE) from stock
We serviced a
KENMORE WASHER FRONT LOA
Model n/a
Near Minneapolis, MN 55405
Adam
Job Details: 11/18/2022
Customers complaint is washer not draining. Customer last 2 out of 3 times it didnt drain. Found that when I ran the drain cycle it drained really efficiently and seamed it o be working properly. Cleaned out the lint/coin trap. And filled and drained unit multiple times and every time it worked great. Customer is going to keep an eye on it. Quoted customer blue book for a new drain pump but she will give it a few tries and see if it works
We serviced a
LG DRYER
Model DLGX2502V
Near Eagan, MN 55122
Delton
Job Details: 11/18/2022
Found that the this has a side vent and inside dryer it came apart and was blowing hot air into dryer and tripped the high limit. Customer approved estimate. Replaced high limit and taped up all joints na d secured dryer vent. Tested and dryer is cycling heat normally. Dryer is heating and working good used 1 6931EL3003D (THERMAL FUSE) from stock