We serviced a
LG MICROWAVE
Model LMV1840ASDL
Near Saint Michael, MN 55376
Phillip
Job Details: 11/16/2022
Customer complaint was when they open the door. The fan runs and the turntable runs. I pulled on the control and check the top switch and found the switch was faulty. I called to the customer and replace the switch. Now it works as it should. ; used 1 MICRO7 (3/16' MICROSWITCH) from stock
We serviced a
WHIRLPOOL WASHER
Model LSQ8200HQ0
Near Monticello, MN 55362
Matt
Job Details: 11/15/2022
"Customer complaint is, WONT SPIN. Inspected and tested. Found the motor coupler was broken. Installed new motor coupler and tested. Washer is working great. Washer is now fixed. ; used 1 285753A (DD COUPLER) from stock"
We serviced a
SAMSUNG WASHER TOP LOAD
Model n/a
Near Bloomington, MN 55425
Delton
Job Details: 11/15/2022
Found that drain pump is bad. Customer apporoved estimate. Ordering part and rescheduling.; ordrd 1 Dc97-19289f (Drain pump assembly)
We serviced a
GE DISHWASHER
Model GSD2800D02
Near St. Cloud, MN 56301
Seth
Job Details: 11/15/2022
Customers complaint is it doesnt seem to drain and it is leaking. Upon arrival and inspection I found the door liner has holes on the right left-hand side the racks are rusty it was leaking actively from two spots underneath the machine around the sump and around the pump. The systems monitor LCD screen has failed.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ETSS01
Near Eden Prairie, MN 55347
Delton
Job Details: 11/15/2022
"Found that compressor was clicking but then would run. Start relay is bad. Customer approved estimate. Replaced compressor relay, tested and compressor turns on and is running. Refrigerator is cooling and working good.; used 1 PRO41 (S) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYS01
Near Buffalo, MN 55313
Phillip
Job Details: 11/15/2022
Customer complaint was the freezer was cooling OK but the temp in the fresh food was warm. I verified that the freezer was cooling and not the fresh food. I found that the evaporator fan was moving Very slow. I replaced the fan motor and now its working good and blowing air into the fresh hood.; used 1 4389144DNS (EVAP MOTOR) from stock
We serviced a
CALORIC RANGE
Model RMP339 UN
Near Mound, MN 55364
Adam
Job Details: 11/15/2022
Installed parts from last diagnosis. Reassembled unit. Tested and everything is working great. Unit is working properly and lighting correctly. Installed 2 igniters 4157608 and spark module 5303912606
We serviced a
KENMORE DRYER- GAS
Model 11077132412
Near Shorewood, MN 55331
Adam
Job Details: 11/15/2022
"Unit was making loud squeaky noise. Disassembled unit and found the rollers and idler is bad. Installed 4392065 kit which includes the idler and two rollers and a belt. Installed parts. Reassembled unit and now its working properly with out and loud noises. Used truck stock 4392065; used 1 4392065 (BELT (DRUM), IDLER PULLEY AND ROLLERS (2)) from stock"
We serviced a
WHIRLPOOL WASHER
Model LSQ9544KQ0
Near Hopkins, MN 55305
Nate
Job Details: 11/15/2022
Replaced bad lid switch. Washer wasnt spinning or draining. Customer asked for a discount. Made an exception here. Works great now. ; used 1 3949247V (LID SWITCH) from stock
We serviced a
GE REFRIGERATOR
Model GFE29HGDDBB
Near Minneapolis, MN 55422
Nate
Job Details: 11/15/2022
Lights off and display off and locked. It was in sabbath mode. Showed customer how to turn it on and off. Holding down lock and dispenser light toggles between sabbath.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Minneapolis, MN 55414
Nate
Job Details: 11/15/2022
Replaced broken drain pan. No leaks now.
We serviced a
GE DISHWASHER
Model ZDT915SSJ2SS
Near Minneapolis, MN 55418
Nate
Job Details: 11/15/2022
Dishwasher running loud when it drains. Has a bad drain pump assembly. I put this down for two time slots. part WD26X25104. Coming back Tuesday. ; ordrd 1 WD26X25104 (Drain pump)
We serviced a
KITCHENAID RANGE- GAS
Model KFGD500ESS03
Near Eden Prairie, MN 55344
Adam
Job Details: 11/15/2022
Top oven wouldnt bake. But top one the broil would kick on. Tested unit and the igniter would glow after long time but wouldnt ignite the flame. Quoted customer new igniter then installed part. Reassembled unit and test now unit is working properly ; used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JCB2287KEY
Near Minneapolis, MN 55439
Adam
Job Details: 11/15/2022
Fridge temp 62degrees Freezer top 40 degrees. Freezer bottom 10 degrees The fridge and freezer warm and not cooling. I noticed I didnt hear the evap fan making any noise. Yep the fridge fan was working properly. Damper was opening and closing. Just not turning the fan. Ordered evap fan motor and rescheduleWPW10128551 evap fan. ; ordrd 1 WPW10128551 (Evap fan)
We serviced a
LG WASHER FRONT LOA
Model WM4270HWA
Near Plymouth, MN 55446
Phillip
Job Details: 11/15/2022
"Customer complaint was the washer was not draining all the water out. The customer checked the filter and it was clean. When the drain pump runs, it makes a loud noise. I checked and verified the drain pump. Impeller was damaged. I quoted the customer for a new drain pump. I replaced the drain pump and checked operation. The drain pump sounds good and drain the water. The customer was also concerned about some water on the ground. Advise as probably coming out of the Vent and that is normal during a tub clean cycle; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock"
We serviced a
GE REFRIGERATOR
Model GFE28GMKJES
Near Maple Grove, MN 55311
Phillip
Job Details: 11/15/2022
Customer complaint was the unit has been noisy for about 9 months. I hooked up the Newfi tool and ran the fans. All the fans sounded normal except the fresh food fan. I replaced the fan and ran the firmware update. The left led light is out and its causing the rest to dim. Advised its not covered. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock
We serviced a
KENMORE WASHER FRONT LOA
Model 110.448322
Near Roseville, MN 55113
Nate
Job Details: 11/15/2022
"Was running loud, and then smelled like burning and then wouldnt run. Found the tub detached from the rear bearing completely. "
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model GGQ8811LL1
Near Lakeville, MN 55044
Delton
Job Details: 11/15/2022
"Found that the door switch is bad and runs when door is opened. Also the gas coils are bad and stops turning on heat after 15-20 minutes. Replaced door switch and gas coils and also cleaned out inside I dryer of lint. Tested and dryer is cycling heat normally. Dryer is working good.; used 1 WP3406107 (DOOR SWITCH), and 1 5303931775 (COIL KIT) from stock"
We serviced a
ROPER RANGE- GAS
Model FGP314T00
Near Minneapolis, MN 55416
Adam
Job Details: 11/15/2022
Front two burns not lighting. Found the front left wasnt even mounted and laying in the stove. Also found the igniter wire was bad and protection on it had fallen off and is igniting on the metal in the stove. Found that the front two igniters are failing WPW10209656 LF igniter and RF igniter. Quoted customer blue book; saved tckt
We serviced a
GE DISHWASHER
Model GSM2260V70SS
Near Minneapolis, MN 55401
Adam
Job Details: 11/15/2022
Unit wasnt draining. Found that the unit was coming apart at the drain. Reassembled it properly also noticed someone put a screw through the spray arm. Making it stay in place because the spray arm base with the locking lever was busted so the maintenance guy added a screw. They are going to fix that part. Reassembled unit and cleaned out the drain. Unit is working great now.
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EIFLS60LT1
Near Elk River, MN 55330
Matt
Job Details: 11/15/2022
"Customer complaint is, WONT DRAIN- unit works intermittently. Inspected and tested. Theres a stored E13 error. I found the drain hose was pushed to far into the stand pipe on the wall, not allowing it to drain properly. I removed the drain hose and filled the washer with water and drained it into my bucket and it worked perfectly. I started a load of clothes on a normal cycle and watched it through the entire cycle it finished the cycle perfectly. Seems like the issue was with the drain hose. Washer is now fixed."
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE505W0HW1
Near St. Cloud, MN 56301
Seth
Job Details: 11/15/2022
I replace the terminal block and power cord. I rewired and put two new eyelets on the existing wiring harness. I tested the top and the oven. Its now fixed. please call and collect.; pckd up 1 84603 (Cord) and 1 WPW10245259 (Term block)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC4WQTS00
Near Rice, MN 56367
Seth
Job Details: 11/15/2022
The refrigerator is not cooling all the electronics kick up but the compressor does not run. Its affected by service pointer W10643766. The inverter board was flashing an error that it had failed. I quoted a new updated board per the service bulletin.; schdld next appmnt for 11/22 TUE !
We serviced a
KENMORE RANGE- ELECTRIC
Model 790.960224
Near Ramsey, MN 55303
Matt
Job Details: 11/15/2022
"Customer complaint is, OVEN NOT WORKING. Inspected and tested. Both broil and bake do not work. Found the board has failed. Board is NLA. I quoted customer $530. to install new board if we can find it. Customer is going to look into replacing it, and will call us back if they want us to look for the board. Part number is 316418208. If we are going to do the repair, please order the overlay as well, part number 316419137."
We serviced a
WHIRLPOOL DRYER- GAS
Model MGD6620HC0
Near Maple Grove, MN 55311
Phillip
Job Details: 11/15/2022
"Customer complaint of a burn smell. I verify the dryer does smell like somethings burning. I took it all apart. I found lots of lint build up and lint that was catching on fire. With a customer shop vac I sucked everything out. I Ran an airflow test twice and the airflow going outside is very bad. The vent outside was above 9 feet. Advised customer to call dryer, vent wizard."
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV36J4000EW/A3
Near Roseville, MN 55113
Nate
Job Details: 11/15/2022
"Not running. Found a broken idler pully. Replaced pully, oiled rollers, vacuumed hair and lint out. Runs great now. ; used 1 DE634A (PULLEY) from stock"
We serviced a
DANBY FREEZER
Model DUFM085A4WDD
Near Saint Paul, MN 55116
Nate
Job Details: 11/15/2022
Excess frost on upper shelves. I took a number of photos to document. Door gasket seals great. Insulation is good around evaporator line into and out of cabinet. Cant find any reason for the excess frost. Water not freezing in bottles in door. Please review photos. ; saved tckt
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H50000EW/83
Near Osseo, MN 55311
Phillip
Job Details: 11/15/2022
"Customer complaint was Dryer was making a loud sound. I verified the noise was not normal when I started the dryer. I removed everything and try on the blower wheel was packed full of lint, and that was thrown off balance. I remove the length pearl back together and tested. I went outside and test. The airflow and airflow is good in the dryer is heating properly."
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US/AA
Near Ramsey, MN 55303
Phillip
Job Details: 11/15/2022
"Customer complaint was the dishwasher will not wash dishes. He said water goes in and then later on in drains all the water out. I started the dishwasher and I could hear it fill with water but then nothing after that. If I listen closely, I could hear the wash motor just hum. I removed the filter plate and inspected the impeller. The impeller on the motor was fine, and nothing obstructing it. I tried it again and the motor started to make a crunching sound. I checked the pillar once more and it was still free so it needs a new wash motor assembly. I cannot get the impeller off. I tried several times and its stuck on there so it needs a whole assembly. Today I replaced a whole wash motor sump assembly. I ran the dishwasher afterwards and it was working good."
We serviced a
GE MICROWAVE
Model JVM3160RF4SS
Near Rogers, MN 55374
Phillip
Job Details: 11/15/2022
"Customer complaint was the microwave just went dead. I verify the outlet has power. I found the microwave fuse was bad and the door switches were feeling. I called the customer for the repair. I replace the fuse and all three door switches. Microwave is working good now.; used 1 MICRO2 (20 AMP FUSE), and 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
AMANA REFRIGERATOR
Model BRF20TW
Near Hopkins, MN 55305
Adam
Job Details: 11/15/2022
Freezer was working but fridge was warm. Right way noticed the door evap fan wasnt running. Removed the food and then disassembled the back evap cover. I wiggled the fan and it started to kick on. Unit needs a new evap fan. There isnt any available so we would have to order one off eBay. I reassembled the unit and the fan is still running. Let customer the fan will probably fail again. They are going to think it over and let us know about the fan.
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Otsego, MN 55301
Matt
Job Details: 11/15/2022
"Customer complaint is, DRAIN ISSUES, STANDING WATER AT THE BOTTOM OF THE DISHWASHER AFTER EVERY WASH. WILL NOT DRAIN. Inspected and tested. Found the main board has failed and is not sending voltage to the drain pump. Quoted customer $395. to install new board. Customer declined repairs. Part number WD21X25732."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Saint Michael, MN 55376
Phillip
Job Details: 11/15/2022
The customer complaint was the dishwasher is not washing dishes and soap stays in the bottom. I started a cycle. The dishwasher fills with water but the wash pump never starts. After testing I found the wash motor was bad. I replaced the wash motor and reset the board . The dishwasher is working good now. ; used 1 W11084656 (MOTOR/PUMP & SUMP ASSM TALL TUB) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBS2777RF6
Near Minneapolis, MN 55416
Nate
Job Details: 11/15/2022
"Water still filling bottom of freezer. Drain under evaporator drains great. No water in there either. But found the funnel for the water fill on the icemaker is broken. Ordered a new fill funnel from Marcone. Applying the 80 labor towards the part so no charge when I come back since it turns out that was also a big contributor to the water issue. They had fridge on sabbath mode, then after turning fridge back on fully, they turned the icemaker on and thats when they started seeing water. But no water in icemaker mold and no water in ice bucket. All water went on bottom of freezer. ; ordrd 1 242051201 (Fill funnel)"
We serviced a
GE MICROWAVE
Model SCB1001MSS01
Near Rosemount, MN 55068
Delton
Job Details: 11/15/2022
Found that magnetron is bad and waveguide is charred. Generic magnetron wont work need to order GE specific one. Customer will think about it and call back if they want to proceed. Added picture of quote.Magnetron wb26x32629; waveguide wb06x10638
We serviced a
GE WASHER FRONT LOA
Model GTW460ASJ4WW
Near Rosemount, MN 55068
Delton
Job Details: 11/15/2022
"Customer was washing sheets and would not spin out. I looked up error history and had out of balance error. I ran tests and all fucntions are working fine. I ran load of towels and it agitated, drains and spun out clothes. I explained how HE washer work and that it will twist clothes and with sheets will twist into a ball and make washer be out of balance. I recommended to customer to wash sheets with towels so that clothes will evenly disperse and be even. I also explained the different options of wash cycles of the machine. Washer is working good."
We serviced a
LG RANGE- ELECTRIC
Model LDE4415ST/00
Near Eagan, MN 55123
Delton
Job Details: 11/15/2022
Replaced thermal block and range power cord. Tested and range is working good.; used 1 CORD-3PRONGRANGE (84603 3 PRONG RANGE CORD) from stock
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED5620HW1
Near Eagan, MN 55122
Delton
Job Details: 11/15/2022
"Is a salon. Dryer rollers, belt, idler is worn out. Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 661570v (Belt) and 1 W10837240 (Idler assmebly) and 2 349241t (Rollers)s"
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD9300VU0
Near Wayzata, MN 55391
Adam
Job Details: 11/14/2022
"Unit was making loud pitch noise when running. Disassembled unit and found the idler and roller was bad. Quoted customer for the repair kit which includes the rollers and idler. Replaced parts reassembled unit and tested. Unit is working great. ; used 1 4392067 (BELT, IDLER PULLEY AND ROLLERS (2)) from stock"
We serviced a
DACOR RANGE- GAS
Model DR30GS/NG
Near Eden Prairie, MN 55346
Adam
Job Details: 11/14/2022
Unit wouldnt bake. Light would turn on would get power to igniter but wouldnt glow. Broil worked fine. Igniter failed again. Replaced igniter and worked great. Everything is installed correctly. Part and labor is covered under warranty.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Buffalo, MN 55313
Phillip
Job Details: 11/14/2022
The door was defective. Today I replaced the door assembly and tested operation. Its working good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF266AEPN/XAA
Near Minneapolis, MN 55410
Nate
Job Details: 11/14/2022
"Frosted up behind the back evaporator panel, causing the fan to run loud. Replaced a bad temp sensor and installed new drain kit. Steamed out drain. Installed heat probe and silver insulation. Charged BB. ; used 1 DA32-10104N (TEMP SENSOR), and 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
ROPER WASHER TOP LOAD
Model RTW4440V02
Near Minneapolis, MN 55412
Nate
Job Details: 11/14/2022
"Washer not running and water leakiNg. Found the actual copper pipe is leaking from where it was once welded. I couldnt fix that. Also found the gfci was tripped from the spraying water from the leak. We wrapped cloth around the pipe and turned off the hot water valve, by the water heater. He will call a plumper. I reset the gfci and now he can wash on cold until the pipe is rewelded."
We serviced a
GE RANGE- GAS
Model JGB620REF1SS
Near Otsego, MN 55301
Matt
Job Details: 11/14/2022
"Customer complaint is, OVEN WILL NOT TURN ON, OVEN STARTED TO TRIP THE CIRCUIT BREAKER WHEN SET TO PRE-HEAT. Inspected and tested. Found the bake ignitor has failed. repairs. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
LG WASHER FRONT LOA
Model WM3900HWA
Near Big Lake, MN 55309
Matt
Job Details: 11/14/2022
"Customer complaint is, WONT DRAIN AND WON'T SPIN. Inspected and tested. Found the drain filter was plugged solid. Cleaned out drain filter and tested. Washer is working great. Washer is now fixed."
We serviced a
KENMORE DRYER- GAS
Model 41791122310
Near Chanhassen, MN 55317
Adam
Job Details: 11/14/2022
Unit was making loud noise and shaking. Disassembled unit and found that the blower wheel was full of lint. Cleared out. Lint and cleaned inside machine. Also cleaned and oiled all rollers and idler. Reassembled unit and now its working good. Customer also asked if I could check out the vent found that it popped off so reattach it and made sure it wasnt going to fall off
We serviced a
GE DISHWASHER
Model PDT715SMN5ES
Near Buffalo, MN 55313
Phillip
Job Details: 11/14/2022
I got a soap dispenser for this call so today I replaced it
We serviced a
ELECTROLUX REFRIGERATOR
Model EI28BS56IWO
Near Sauk Rapids, MN 56379
Seth
Job Details: 11/14/2022
"Not cooling. Failed defrost terminator, I replaced it. The fridge began cooling. Note the freezer display is bad. ; used 1 WP10442411 (DEFROST BIMETAL) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Big Lake, MN 55309
Matt
Job Details: 11/14/2022
"Customer complaint is, REFRIGERATOR IS TOO COLD. RUNNING ABOUT 30 DEGREES WHEN SET AS HIGH AS 45. THIS JUST STARTED. Inspected and tested. FF compartment was 33F and freezer was 5F. In test mode everything tested good. I removed the evaporator cover and found a ball of ice in the upper right corner. I defrosted evaporator and after 20 minutes the evaporator only had frost on about 30 percent. The sealed system has failed."
We serviced a
LG WASHER FRONT LOA
Model WM2801HLA
Near Sartell, MN 56377
Seth
Job Details: 11/14/2022
"Customer complains that theres water stuck in the washing machine and it wont drain. Upon arrival and inspection I found the unit had worked for the last two wash loads. I pulled out the filter and found evidence of chunks of metal. I checked the rear main bearing and it is loose making a clicking noise. Please send This into options if we fixed it it would need a complete tub with spin basket, door boot, and drain pump as its intermittently not draining now and sounds bad.; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1826PS1
Near Eagan, MN 55123
Delton
Job Details: 11/14/2022
Found that evaporator fan motor is bad. Getting power but not running. Owner approved estimate. Scheduled with tenant for Friday afternoon.; ordrd 1 241854301 (Evaporator fan motor)
We serviced a
KENMORE DRYER- GAS
Model 796.902729
Near Eagan, MN 55122
Delton
Job Details: 11/14/2022
Found that there was lint build up inside lint trap and vent. I did cleaning on dryer. Tested and dryer is cycling heat good. Dryer is heating and working good.
We serviced a
LG WASHER TOP LOAD
Model WT1501CW
Near Big Lake, MN 55309
Matt
Job Details: 11/14/2022
"Customer complaint is, WHEN SPINS INSTEAD IT JUST STOPS, ERROR CODE OE. Inspected and tested. Found the drain pump was not working. I removed hoses from drain pump and did not find anything in it, its just seized up. I flicked it and now its working. Washer needs a new drain pump. Part number 5859EA1004G."
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV45K6500EV/A3
Near Sartell, MN 56377
Seth
Job Details: 11/14/2022
I warranted out one roller that stopped rolling. The dryer is now fixed. No charge.; used 1 4581EL3001E (ROLLER) from stock
We serviced a
SPEED QUEEN WASHER TOP LOAD
Model AWN63RSN115TW01
Near Saint Paul, MN 55104
Delton
Job Details: 11/14/2022
"Disconnected Water hoses and has good water pressure. I tested and seems like a slow fill but I was unable to get washer to fail. Customer says it fails when washing with a load of clothes but if runs empty no errors. Since i didnt get errors but i feel its a slow fill when testing, I am ordering water valve and rescheduling.; ordrd 1 202395P (Water valve)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSS
Near Sartell, MN 56377
Seth
Job Details: 11/14/2022
I replaced the failed air valve. The fridge is now fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elk River, MN 55330
Matt
Job Details: 11/14/2022
"Customer complaint is, WATER DISPENSER IS NOT DISPENSING WATER CORRECTLY, LEAVING BLACK SPOTS IN WATER. Inspected and tested. Found theres black flaky spots in the water and cubes. Customer said its been like this sense it was new. Customer has tried 4 different filters with the same results. The water is clear coming from the supply, so something is going on in the refrigerator. Im not sure were to start on this, because I dont know were its coming from. If the warranty is going to cover this, I think we might have to start replacing all the water lines that are replaceable, the water reservoir and valves, but Im just guessing here. Dana can you call this in for authorization. If they approve, can you make sure and schedule me a lot of extra time when I go back. ; saved tckt"
We serviced a
LG DRYER- ELECTRIC
Model DLGX3251W
Near St. Cloud, MN 56303
Seth
Job Details: 11/14/2022
Customer complains that her dryer is loud when it tumbles. She also mentioned her washer was a little loud. I checked her washers rear main bearing and it had failed (broken hub). I looked over the dryer and found it had a flat spot on one of the support rollers. I gave her a quote but she is particular about her appliances and when she replaces the washer she will replace the dryer. She declined service.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4816FW2
Near Otsego, MN 55330
Matt
Job Details: 11/14/2022
"Customer complaint is, UNIT GETS MESSED UP AT LOCK PART. Inspected and tested. The door lock is working in test mode. Both hot and cold water are filling slowly. Theres a long fill error. I removed the supply hoses off the back of the washer and both are plugged up. I cleaned them the best I could and started a cycle. It filled, agitated, drained and spun. Washer seems to be working now, but will need to have the valve replaced in the near future."
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WASHER 2
Near Waite Park, MN 56387
Seth
Job Details: 11/14/2022
I Looked over washer number two found it was in great shape. I ran a complete wash cycle so no leaks both hot and cold water work the machine checked out. No additional charges.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2412SS0A
Near Otsego, MN 55330
Matt
Job Details: 11/14/2022
"Customer complaint is, LIGHTS COME ON AND BLINK. Inspected and tested. Found that its not reading the door as closed unless you hold the door closed, then it runs. This is a plastic tub dishwasher and the sides and top are really warped. I dont think theres going to be a good fix for this because of the tub being warped."
We serviced a
BOSCH DISHWASHER
Model SHPM65W55N/01
Near Edina, MN 55436
Adam
Job Details: 11/14/2022
Unit was giving leak code. Removed unit. And found a small amount of water. Dried up the water and ran unit to test. There was no water what do ever under the drain pump or water valve. Ran unit for almost 2 hours and never leaked. Ran unit in test mode also. Customer said they ran unit a few times then gave code when drying. Could be they are over suds unit or leaking from the motor/heat pump if it happens again.;
We serviced a
LG DISHWASHER
Model SKSDW2401S
Near Edina, MN 55439
Delton
Job Details: 11/14/2022
Mounting screw came out of cabinet and dishwasher was crooked in cabinet. Aligned feet and added screw to cabinet. Dishwasher is straight and secure.Dishwasher is working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Lakeville, MN 55044
Delton
Job Details: 11/14/2022
"I replaced heating element and also the evaporator fan motor again because it just seemed weird that it started to pop breaker after i replaced evaporator fan motor assembly, but heating element was grounding out. Tested and refrigerator is cooling and am leaving work order open for few hours and will call back and make sure that fridge is still running."
We serviced a
GE REFRIGERATOR
Model GSS22SGRESS
Near Minneapolis, MN 55446
Phillip
Job Details: 11/14/2022
"Customer complaint was the freezer is getting warm and its leaking from the back when they use the water dispenser. I verify the freezer temperature was much higher than normal. I removed the rear evaporator, cover and found little to no frost on the evaporator but evaporator was cold. I could feel the side of the refrigerator that they were very hot. I pulled the refrigerator away from the wall and remove the back cover. I found the condenser fan motor was not running. I spun the fan blade by hand, and the fan started to work. I found the water dispenser line was broken. I inserted some of the extra tubing into the valve. The customer tried the water and it was not leaking now. It will need a new fan motor, I quoted the customer blue book for the repair. TodY I went to Sundberg and got the fan motor. Today I replaced the fan motor and verified its working good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Plymouth, MN 55446
Phillip
Job Details: 11/14/2022
"Customer complaint is when the dishwasher has been running for a while it will tripped the circuit breaker. The customer thinks its when its heating. Check for faults but no fault codes. The dishwasher is on its own circuit. The customer plugged the dishwasher into other outlets that are separate circuits from the dishwasher and it still tripped those circuit breakers. I ran the dishwasher through a diagnostic cycle and the heater came on and the breaker never tripped. The cycle finished and no faults. I ran it through the diagnostic cycle again. I then ran the diagnostic cycle 2 more times. The dishwasher worked for me both times. The customer says it happens every time they use the dishwasher now and it happens towards the end maybe when its drying. When I arrived today the dishwasher was off and the breaker was tripped. The customer showed me the 2 different outlets he tried. Both are on separate circuits. The heater looks fine. I checked the wires in the terminal box and they looked good. I visually inspected the outlet the dishwasher is plugged into and it looked good. I did remove the door. I smelled a little burn smell from the board. I would like to order and replace the main control W11305296 and the heater to replace just in case. The control is hard to find. Please research and contact the customer.Control W11305296Heater W10703867; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW94HEXW2
Near Edina, MN 55436
Adam
Job Details: 11/14/2022
Customer said unit gave the f6E2 code. Tried to start unit. Unit would lock the doors and not do anything. Tried just spin. Same thing. Looked on ServiceMatters and fallowed instructions to test with that code. Found that the motor control board must have failed. Was getting continuity between U17 and C2. The display is good. The motor control board has failed. Put unit in test mode any the valves worked fine and pump worked just couldnt turn the motor. Customer is going to get a new unit. She would like a top loader.
We serviced a
GE DISHWASHER
Model GDT655SMJ4ES
Near Corcoran, MN 55340
Phillip
Job Details: 11/14/2022
Customer complaint was the upper rack feels loose when they move it up and down. I verified the operation of the upper rack by sliding in an out and it feels normal to me. Nothing was broken and nothing needs to be tightened. The rack will have some slight movement just by its nature. The rack is able to stay in the up position and in the down position with no issues. I advise them when its in the down position the rack will have less movement because its being stabilize more in the center. When the rack is in the up position It will have a little bit more movement because its been stabilize more at the bottom of the rack. I advise the customer to keep eye on it if something breaks let us know but as of today no issues found rack is just fine.
We serviced a
LG WASHER FRONT LOA
Model WM0642HW
Near Champlin, MN 55316
Adam
Job Details: 11/14/2022
Unit was leaking water. Found right when I tried to fill the unit it started to leak. Disassembled the top and found the dispenser hose came off. Removed hoses cleaned it up and retightened the clamp tested multiple times. If it comes off we will need a new hose and clamp. Not able to find hose so I cleaned hose and tightened the best I could. ; saved tckt
We serviced a
GE REFRIGERATOR
Model PFSSOMFZHSS
Near Minneapolis, MN 55414
Nate
Job Details: 11/14/2022
"Not cooling. Took everything out and got back to evaporator and it had zero frost on it, while compressor and fans were running. Sealed system issue. Fridge has been gradually getting warmer and warmer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Minneapolis, MN 55414
Nate
Job Details: 11/14/2022
Have to come back tomorrow. Forgot to bring part with me.; schdld next appmnt for 11/15 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Little Canada, MN 55117
Nate
Job Details: 11/14/2022
Replaced broken rack adjuster kit. Works great now. ; used 1 W10712394 (RACK ADJUSTER KIT) from stock
We serviced a
LG REFRIGERATOR
Model LFXS30766S/02
Near Saint Michael, MN 55376
Phillip
Job Details: 11/14/2022
"Customer complaint is the ice will dispense, but water does not. When I pressed on the water dispenser pad, I did not hear a click or anything happened. I did check the water valve and the valve is good. When I pressed on the dispenser I did not get 120 V to the valve. I removed the dispenser cover and pieces of plastic came falling out and springs. After troubleshooting I determined it will need a whole dispenser assembly because many parts are broken inside. I have a working temper rarely, but warned customer. It may not work long-term. Please submit for approval, then conta.Dispenser assembly ACQ85430255; O-emld tckt"
We serviced a
WHIRLPOOL DRYER- GAS
Model CGM2745FQ0
Near Waite Park, MN 56387
Seth
Job Details: 11/14/2022
Dryer number one was dirty as well. I clean the bulkhead windscreen area and vacuumed it out thoroughly. I watched seven cycles and it cycled between 212? and 101?F. Its cycled and looked great. please call and collect.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WASHER 1
Near Waite Park, MN 56387
Seth
Job Details: 11/14/2022
Customer saw washer one leak. Upon arrival and inspection I found a comforter pillow had exploded inside it there were many clothing items spread throughout the cavity. I cleaned it up and ran it for a whole cycle. I found no leaks. I didnt find a considerable amount of superficial damage done by an oversize load at some point. I could find nothing wrong. please call and collect.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE REFRIGERATOR
Model GDL22KCWBSS
Near Roseville, MN 55113
Nate
Job Details: 11/14/2022
"Door wasnt shutting all the way. A bunch of frost built up. Found the door was off the track, so the left side went out farther than the right. Also, needed the track greased. I greased the track and took the door off, reset the door and now it opens and closes properly. "
We serviced a
FISHER PAYKEL WASHER TOP LOAD
Model WA37T26G
Near Minneapolis, MN 55419
Nate
Job Details: 11/14/2022
Water valve continually drips. Has a bad valve. Replaced the valve . Works great now.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4850XQ0
Near Minneapolis, MN 55410
Nate
Job Details: 11/14/2022
"Leaking water. Found water leaking from the drain line. Also, big bulge in waterline coming to washer. Recommended replacing that too. . Parts 48372 (truck stock) and W11244231. Ordered from Sundberg Canton. ; ordrd 1 W11244231 (Drain hose)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6201SG/AA
Near Champlin, MN 55316
Adam
Job Details: 11/14/2022
Fridge was making loud noise when running. Seams like more often when Using ice. Customer unplugged unit for 48 hours and noise went away for a week then came back. Found the noise coming from the ice maker. Yep he fan in the ice maker is making loud noises and needs to be replaced. Quoted blue book for repair and rescheduled customer ; ordrd 1 DA97-12540G (I/M ICEMAKER)
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EFLS617STT0
Near Minneapolis, MN 55422
Nate
Job Details: 11/14/2022
"Leaking the last time they used it. Couldnt find any evidence of water leaking from under the washer. Couldnt find any tears in the boot. Did find it was over sudsing, and chapstick and a rubber band and seed in the boot, potentially causing it to not seal great. I cleaned off the bottom of boot and the glass on the door. No drips or leaks. Ran it for 40 minutes."
We serviced a
KENMORE REFRIGERATOR
Model 106.526031
Near Minneapolis, MN 55401
Nate
Job Details: 11/11/2022
Water leaking pretty bad from housing for filter. WP2186443. . ; ordrd 1 WP2186443 (Water filter housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Saint Paul, MN 55102
Delton
Job Details: 11/11/2022
Replaced main board and refrigerator powers on and compressor turns on and is now cooling but water is still not dispensing. Water valve inside fridge appears to be bad. Customer approved estimate. Ordering. Water valve and will collect full when I come back. Scheduling extra time.; ordrd 1 Wpw10341329 (Water valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Saint Paul, MN 55104
Delton
Job Details: 11/11/2022
Replaced heating element. Tested and dishwasher is working good. No more plastic smell.
We serviced a
GE REFRIGERATOR
Model GSS22SGRESS
Near Minneapolis, MN 55446
Phillip
Job Details: 11/11/2022
"Customer complaint was the freezer is getting warm and its leaking from the back when they use the water dispenser. I verify the freezer temperature was much higher than normal. I removed the rear evaporator, cover and found little to no frost on the evaporator but evaporator was cold. I could feel the side of the refrigerator that they were very hot. I pulled the refrigerator away from the wall and remove the back cover. I found the condenser fan motor was not running. I spun the fan blade by hand, and the fan started to work. I found the water dispenser line was broken. I inserted some of the extra tubing into the valve. The customer tried the water and it was not leaking now. It will need a new fan motor, ; schdld next appmnt for 11/14 MON !"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGSS13
Near Big Lake, MN 55309
Matt
Job Details: 11/11/2022
"Customer complaint is, NO COOL. Inspected and tested. The compressor is humming and clicking, but not starting. I found that someone has already installed a hard start kit. The compressor has failed. Customer is going to replace the refrigerator."
We serviced a
MAYTAG WASHER FRONT LOA
Model MUWX655DWO
Near Watkins, MN 55389
Seth
Job Details: 11/11/2022
The hub had failed causing the unit to get out of balance when its fun. We tested it by doing a Rinse spin with some laundry in it. the washer worked as designed.; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Monticello, MN 55362
Seth
Job Details: 11/11/2022
"FF evap frosts up. I checked the thermistor, defrost settings, and set it to manually defrost. The only component I could not test was the FF fan. We talked about these fridges that had this typical defrost issue due to no defrost heater being designed for this model. They just moved in a few months ago and have a new baby. I quoted defrosting to further test they declined. I left a FF fan quote with them as a next step if they change their minds."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB00
Near Long Lake, MN 55356
Phillip
Job Details: 11/11/2022
The complaint was the freezer evaporator is frosting up again. The customer had to manually defrost it. Last visit it went into defrost and the heater came on. I had notes that if it happen again to order the main control. Today I replaced the main control board.
We serviced a
HAIER WASHER TOP LOAD
Model HLTW600AXW
Near Minneapolis, MN 55411
Nate
Job Details: 11/11/2022
"Washer has started leaking. Ran it for almost an hour, no leaks. Transmission is slipping though. No oil but it slips bad in spin. Likely water is splashing out or possibly leaking through center when heavier loads. Not fixing anything on this one. Customer will use as is."
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE720H0AS1
Near Saint Paul, MN 55108
Nate
Job Details: 11/11/2022
Replaced a broken bake element. Heats great now.
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFC310S0EW0
Near Hopkins, MN 55343
Phillip
Job Details: 11/11/2022
On my last visit I replaced one small burner switch and one large burner switch. The large burner switch was defective. Today I replaced both large burner switches. All for burners are working good and the customer said it has been better.
We serviced a
MAYTAG DRYER- GAS
Model LDG8404AAE
Near Inver Grove Heights, MN 55077
Nate
Job Details: 11/11/2022
Replaced broken burner tube. Also noticed that they had 4 brushes they used for varnish on the sink next to the dryer. Explained that this will cause the smell Im smelling. They took the brushes outside. I told them over time the smell will dissipate but itll take time. Also recommended drying some old wet towels in dryer to help absorb the smell and to get rid of rags that had varnish on them.
We serviced a
GE DISHWASHER
Model gdt655smj2es
Near Clear Lake, MN 55319
Seth
Job Details: 11/11/2022
I arrived and follow GEs instruction replacing both The user interface board and the main control board. I program them but the UI control board would not accept his personality. I called and spoke with Corey from GE he recommends that we replace those parts a second time. This was not an acceptable answer for the customer. While I was on site we called the technician customer service side and spoke with Byron. Byron advise us to close out the job and send it through service power billing for the parts. Theyre gonna send this into options and call the customer directly.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near Big Lake, MN 55309
Matt
Job Details: 11/11/2022
"Customer complaint is, NOT DRAINING WATER. Inspected and tested. Found the air gap on the counter was plugged. Cleaned out and tested. Dishwasher is now draining great."
We serviced a
SAMSUNG RANGE- ELECTRIC
Model FTQ353IWUX
Near Mendota Heights, MN 55120
Nate
Job Details: 11/11/2022
"Checked wires, no loose wires. No relays I can find failing or failing elements. Oven makes a quick clicking when it gets to set temp. Took temps, it gets up to temp great. For broil, bake, and convection. Needs new main PCB. Customer said they absolutely cant go two weeks without an oven. They would like us to call AHS and advocate for them. They do not want the board shipped out. ; O-emld tckt , states that autho needed"
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24SCX7
Near Eden Prairie, MN 55347
Delton
Job Details: 11/11/2022
"Replaced motor, tested and no more error and dishwasher is already water and draining. Dishwasher is working good."
We serviced a
BOSCH DISHWASHER
Model SHE4AP06UC/06
Near St. Cloud, MN 56304
Seth
Job Details: 11/11/2022
"Bill for labor.. the plumber did not snake the copper drain line and it was blocked plus the drain in the sink plumbing was wrong causing the copper pipe to fill with food particles from the sink. I worked with the homeowner and we did it ourselves it just took us over an hour. I replaced the pump and now its draining like it should. ; saved tckt , states that autho needed"
We serviced a
GE DISHWASHER
Model GDF570SSJ0SS
Near St. Cloud, MN 56303
Seth
Job Details: 11/11/2022
"Unit lights up on its own. This unit has a stuck key causing this behavior, it also needs a software update. I quoted via bluebook, the customer and her husband declined repairs, it is only a nuisance."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near New Hope, MN 55428
Phillip
Job Details: 11/11/2022
The customer complaint was after the dishwasher was installed it slides back and is now not level. I got the dishwasher level and back on the board under the feet. I ran long screws behind the feet into the cabinet. I then put zip ties around the feet and the screws. I found both top mounting screws were loose. I tightened both screws. I raised the front left foot so now the dishwasher is more level.
We serviced a
GE DRYER- ELECTRIC
Model GTD42EASJ1WW
Near Elk River, MN 55330
Matt
Job Details: 11/11/2022
"Customer complaint is, MAKES NOISE LIKE SOMETHINGS DRAGGING- THINKS MIGHT BE THE BELT MAKING THUMP NOISE. Inspected and tested. I hear a little bit of scraping noise, but not bad. I disassembled dryer and cant find anything obviously wrong that would be causing it to be loud. Customer is just going to use as is for now."