We serviced a
SAMSUNG WASHER FRONT LOA
Model WF42H5000AW/A2
Near Saint Augusta, MN 56301
Seth
Job Details: 09/02/2022
Loud when it spins.
We serviced a
KENMORE FREEZER
Model 2539264110
Near St. Cloud, MN 56303
Seth
Job Details: 09/02/2022
"Not cooling. The GFCI had popped. We restored power and watched the evaporator and it did not frost up like it should, the sealed system has had a leak. He will replace the freezer."
We serviced a
KENMORE DRYER- ELECTRIC
Model 110.6651269
Near Sartell, MN 56377
Seth
Job Details: 09/02/2022
"Wont tumble. Failed thermal fuse replaced, and fan cleaned. The dryer cycled great at 225-102f. Vent was good, he will clean again. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H5200EW/A3
Near Chaska, MN 55318
Adam
Job Details: 09/02/2022
Unit making noise when running. Sounds like the motor. Disassembled unit to make sure. Its the motor making the noise. The rollers and idler are in get shape. Oiled everything up and still making the noise. Unit needs a motor DC93-00101N quoted blue book for repair.
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF45K6500AW/A2
Near Eden Prairie, MN 55347
Adam
Job Details: 09/02/2022
Unit was giving a error code 5C which is a drain code. Unit wasnt really draining and making loud noise from pump. Customer already cleaned out filter and it was clear. Unit needs a drain pump. The truck stock one we have is slightly different and wont work. Ordered and rescheduled dc31-00187A; ordrd 1 DC31-00187A (Drain pump)
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24SCX7
Near Minneapolis, MN 55407
Phillip
Job Details: 09/02/2022
"The customer said it stops after an hour and displays F4 and water is left inside. I started the single drawer dishwasher and the first thing it did was drain. It drained all the water out. I started it back up and let run. I then canceled the cycle and it drained again. The drain seems to work fine. I checked for errors and it gave me some errors. One was a e4 supposedly a drain issue. I followed the path of a not heating issue and checked the heater. According to the tech sheet the testing the heater shows it open. It will need a heater plate. Please locate the part and contact the customer. ; snapped 4 QuickPics, states that autho needed"
We serviced a
SPEED QUEEN WASHER TOP LOAD
Model SWT520WM
Near Minneapolis, MN 55408
Phillip
Job Details: 09/02/2022
I will need to come back when we get the hub nut and a new seal. ; states that autho needed
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EFME627UTT0
Near Plymouth, MN 55441
Adam
Job Details: 09/02/2022
"DIRTY SEALS. SAME ISSUE AS LAST YEAR. Found that the back seal was brown and clothing was rubbing and getting streaks. Found that the dryer was extremely high in the front. Lowered the front to level it. Clothing could have been pushed to rear because how much the front was raised. ; snapped 7 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS261515TE2
Near Eagan, MN 55123
Nate
Job Details: 09/02/2022
"Fresh food section was warm. Freezer cold. I checked the damper and it was open, with cold air blowing into the fresh section. Took off the evaporator cover and there was a big block of smooth ice in lower right corner. Water is leaking from the inlet fill tube and iced up the evaporator fan, causing cold air to stop blowing into fresh food section. But that ice melted off of fan at some point today. Evaporator frosted over nicely."
We serviced a
KITCHENAID DISHWASHER
Model KUDL15XWH5
Near Farmington, MN 55024
Delton
Job Details: 09/02/2022
Replaced spray arm and an diagnostics test and all functions are working. Dishwasher is working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXNS01
Near Rosemount, MN 55068
Delton
Job Details: 09/02/2022
Customer says the refrigerator and freezer are cold but will have more frost build up on foods in freezer than seems normal. Refrigerator side is keeping cold.Seems like air leak as there condensation or moisture build up inside freezer. Evaporator seems good. Has good frost pattern. I checked both door seals and doors seal all the way around. Cannot find any reason for it unless customer opens/closes fridge more than normal.Refrigerator is cooling and working good as im here. I said could happen if opening fridge doors a lot or leave foods uncovered in fridge which would cause more moisture inside freezer/fridge Customer is satisfied since it never did stop cooling just had moisture build up on some things. Customer will call back if it gets worse. Refrigerator is working good as im here.
We serviced a
SAMSUNG DRYER- GAS
Model DV42H5200GWA3
Near Apple Valley, MN 55124
Delton
Job Details: 09/02/2022
"Belt was broken. Replaced belt, everything else looked good. Tested and dryer now tumbles and is working good.; used 1 341241 (BELT) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.13733K601
Near Apple Valley, MN 55124
Delton
Job Details: 09/02/2022
"Replaced heater element and turbidity sensor, ran diagnostics mode and heater comes on and all functions of dishwasher are working good.Customer stated that previous company replaced motor and control board last time so pretty much everything has been replaced, electronically."
We serviced a
GE DISHWASHER
Model GDT645SMN0ES
Near Long Lake, MN 55356
Phillip
Job Details: 09/02/2022
The customer said the soap dispenser does not open and is still closed at the end of the cycle. I ran a test mode and every time for me it opens. I ran a 1 hour wash and after 15 mins the soap door was not open. user interface WD21X25371. I ran the firmware update Hopi g that fixes it. Just in case Im ordering the user interface The dispenser gets the 15 volts dc from the user interface.I did not use any of the dispensers ; ordrd 1 WD21X25371 (User interface)
We serviced a
GE DISHWASHER
Model GDT695SSJ2SS
Near Minneapolis, MN 55446
Adam
Job Details: 09/02/2022
Unit display was dead. Unit was getting power. Lowered the control board and found the green light was solid which identifies that the control has lost communication with the display. Checked the for broken wires all were good. Unplugged unit and replugged in and display lit up. Units control board is failing. Quoted blue book for new board. Installed new board and tested. Unit is working properly nowInstalled WD21X24901; used 1 WD21X24901 (MAIN BOARD) from stock
We serviced a
GE DISHWASHER
Model GDT720SSF0SS
Near Maple Grove, MN 55311
Phillip
Job Details: 09/02/2022
"I replaced the 2 user interface parts, the vent cap. I did not use the other 3 parts. I added a pic showing what was installed. The dishwasher is working good now."
We serviced a
GE WASHER TOP LOAD
Model WNSE6280B1WW
Near Champlin, MN 55316
Phillip
Job Details: 09/02/2022
The customer said the washer would not drain after they washed a dog bed. They said it fell apart and some of the bedding got stuck in the pump. I cleaned out the drain pump and now its working good.
We serviced a
FRIGIDAIRE FREEZER
Model FPFU19F8WF2
Near Ramsey, MN 55303
Phillip
Job Details: 09/02/2022
The complaint was the icemaker is not making ice. I ran a icemaker cycle and the icemaker does run and goes to home position and then back. I ran the icemaker fill test and I can hear the water valve buzz but no water comes through. Customer said the refrigerator is still dispensing water and it does. I found the defrost drain was completely filled with ice and not draining. I cleared all the ice in the drain I tried to thaw out the icemaker fill tube but Im still not getting water through it. The customer is going to shut it down for the weekend to see if that will fully defrost. . Advise the customer that its possible the waterline in the back somehow kinked. There will be additional labor if I need to come back and pull the Freezer out and fix the water line
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EFME427UIW1
Near Saint Paul, MN 55116
Nate
Job Details: 09/02/2022
Sock stuck in dryer wheel. Got the sock out. Took 1 minute. Runs great now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM2
Near Saint Michael, MN 55376
Adam
Job Details: 09/02/2022
Installed wpw10482482 sump assembly from last diagnosis and tested unit for leaks. Unit is operating correctly without any leaks.
We serviced a
FRIGIDAIRE DRYER- GAS
Model GLGR331AS1
Near Saint Paul, MN 55105
Nate
Job Details: 09/02/2022
"Has a bad belt, coils and bearing kit. Replaced all and vacuumed out, heats great now, and much quieter. Used 5303921775, 5303281153, and 134503600 from truck stock. ; used 1 5303931775 (COIL KIT), 1 5303281153 (REAR BEARING KIT), and 1 134503600 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Saint Paul, MN 55104
Nate
Job Details: 09/02/2022
"Lights on user interface flash and then shut off quickly when you try and run a cycle or put into test mode. Quoted owner for new user interface control and main PCB. DW ordered both parts. ; schdld next appmnt for 9/9 FRI !"
We serviced a
SAMSUNG REFRIGERATOR
Model RS261MDBP/XAA
Near Saint Paul, MN 55117
Nate
Job Details: 09/02/2022
"Has been leaking from back left corner. Couldnt find any water leaking from water lines at water valve, but it has the old drain tube, and it was plugged up. Possible that water is spilling over the top section of the tube. Cut a triangle out of middle of tube duck bill and cleaned junk out of tube. Reinstalled. Customer will keep an eye on it. Only other thing that could be leaking would be the water valve, but no evidence of leaking from it. Also, condenser fan wasnt running until I flicked the fan blade. "
We serviced a
LG DISHWASHER
Model LDP6809SS
Near Saint Paul, MN 55104
Nate
Job Details: 09/02/2022
Running really loud when it circulates water. Circulation pump is bad. Top replaced part on this model. . He will call to set that up.
We serviced a
FRIGIDAIRE RANGE- ELECTRIC
Model FFED3025PWA
Near Minneapolis, MN 55408
Nate
Job Details: 09/02/2022
Not baking. Found three wires that had burned at the connection. Resoldered the wires back together. Bake works great now.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWB835DW4
Near Otsego, MN 55374
Adam
Job Details: 09/02/2022
Unit making loud noise when running. Disassembled unit and found the gear case is causing the issue. Quoted customer blue book and he is going to get a new unit. They would like a front loader any way
We serviced a
KENMORE DRYER- GAS
Model 110.728021
Near Maple Grove, MN 55311
Phillip
Job Details: 08/31/2022
"Complaint was the dryer takes too long to dry. I turn the dryer on at first test of the airflow, the airflow was very poor. I also found the igniter coils are weak and do not all the time. I quoted for the dryer duct cleaning and replacing the coils. I replace the coil and clean the dryer duct. The airflow is great now; used 1 5303931775 (COIL KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVS04
Near Blaine, MN 55449
Matt
Job Details: 08/31/2022
"Customer complaint is, WATER DISPENSER NOT DISPENSING. ICE DISPESNER WORKS WELL. Inspected and tested. Found the bracket that holds the micro switches is broken. Part on order. ; ordrd 1 WP2180226 (Bracket)"
We serviced a
GIBSON DRYER- ELECTRIC
Model GG331AS4
Near Saint Joseph, MN 56374
Seth
Job Details: 08/31/2022
"Customer complaints dryer doesnt heat. Upon arrival and inspection I found the vent was good it had over 20 miles an hour at the side of the house. The burner was not lighting consistently because the gas valve coils had failed. I replaced the gas valve coils and cleaned the rear Bearing, I cleaned it up a bit and put it together. I tested five cycles and it cycle perfect between 223? and 113?F. The dryer is now fixed.; used 1 5303931775 (COIL KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KVEXVOO1
Near Sartell, MN 56377
Seth
Job Details: 08/31/2022
Leaking water from the chute into the fan. We talked about the frost buildup in the chute causing water to back up and leak. They will address the issue themselves.
We serviced a
GE REFRIGERATOR
Model GFE28GYNBFS
Near St. Cloud, MN 56304
Seth
Job Details: 08/31/2022
RFID error no filter seen. They installed the filter I properly causing damage to the filter. I installed my bypass it worked perfectly. Bad filter. The fridge had a firmware update the customer declined the update.
We serviced a
SAMSUNG WASHER FRONT LOA
Model NOTAVAILABLE
Near Monticello, MN 55362
Seth
Job Details: 08/31/2022
"Not draining errors, metal chunks in the filter. The spin basket had broken free of the hub. .; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
GE REFRIGERATOR
Model GTE21GTHFBB
Near Monticello, MN 55362
Seth
Job Details: 08/31/2022
Customer complains the fridge doesnt cool. Upon arrival and inspection I found the freezer was not freezing it was 37 deg. I removed the evaporator cover and found a bad frost pattern over 1/4 of the evaporator was not frosted. I checked for REF08-22 bulletin issue but the screw was not over tight. This unit has a failed sealed system please transfer to an EPA certified technician.; saved tckt
We serviced a
JENN-AIR RANGE- GAS
Model JGR8875RDW
Near Saint Paul, MN 55117
Nate
Job Details: 08/31/2022
"Not heating. Found a bad bake ignitor. Replaced it, it ignites great and got up to 200 and then we turned it off. Works great now. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
GE RANGE- GAS
Model JGBS66REK5SS
Near St. Cloud, MN 56304
Seth
Job Details: 08/31/2022
I replaced the failed harness and tested. The cook top now lights as designedl.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM2
Near Saint Michael, MN 55376
Adam
Job Details: 08/31/2022
Unit wasnt washing. The motor was trying to run but the motor was bad. Motor is on back order. Quoted for sump assembly and rescheduled customer. Ordered part number WPW10482482; ordrd 1 WPW10482482 (Sump assembly)
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB2410HIC1
Near Saint Paul, MN 55117
Nate
Job Details: 08/31/2022
"Not draining and not mounted. The dishwasher wouldnt cancel and drain. So I put in test mode and on step 6 it drained great. After that it drains and runs great. Showed customer how to put in test mode in case it needs another reset. Quoted for new board, but if board keeps having issues they will buy a new dishwasher."
We serviced a
KENMORE DISHWASHER
Model 665.13223N412
Near Long Lake, MN 55356
Adam
Job Details: 08/31/2022
"Drain pump not working. Getting power to drain pump but motor isnt running. Removed pump to see if something is Jaammed which it isnt. Order new pump and rescheduled Looks like part is back ordered part number WPW10348269; snapped 1 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MS3
Near Saint Paul, MN 55104
Nate
Job Details: 08/31/2022
"Freezer 40 degrees, fresh food 45. Damper open, blowing air into fresh food, but evaporator has zero frost, and compressor running hot, condenser fan running too. Has a sealed system issue."
We serviced a
KENMORE DRYER- ELECTRIC
Model 110.729421
Near Saint Paul, MN 55104
Nate
Job Details: 08/31/2022
Not heating. Found bad coils. Replaced the coils and now it heats nicely. Vacuumed out and cleaned up dryer. Runs great. Used 5303931775 from TS. ; used 1 5303931775 (COIL KIT) from stock
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS5
Near Minneapolis, MN 55406
Nate
Job Details: 08/31/2022
"Its flashing a code that indicates a shorted control panel. Checked inside door for moisture on control panel but its totally dry. Doesnt run, only flashes code.."
We serviced a
GE WALL OVEN- ELECT
Model PT7800SH4SS
Near Blaine, MN 55449
Matt
Job Details: 08/31/2022
"Customer complaint is, NO HEAT IN MICROWAVE AND COOLING FAN MAY BE NOISY. Inspected and tested. Found the relay board has failed. Installed relay board and tested. Microwave is still not heating. I called GE tech line and we couldnt figure it out exactly, but he thought its probably the main board. Im ordering all 3 boards. I want 3 hours on my return trip. ; ordrd 1 WB27X32625 (Relay board) and 1 WB27X32633 (Main board) and 1 WB27X32626 (Power board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waconia, MN 55387
Adam
Job Details: 08/31/2022
Unit not making ice and low amount of ice. Checked ice maker that was fine in test mode it would harvest just wouldnt fill with water. Checked the valve in back and hooked up power the valve worked good and had good water pressure to the ice tray. In test mode it will always say water is off. Checked for broken wires on bottom of door which is common on this model but didnt see any at this time. But I wasnt getting power to the water valve at any time. Test wires from the plug to the ice maker and found the wire for the dispenser was showing open but have no visual of a broken wire. Customer at this time is going to use the fridge without ice
We serviced a
GE DISHWASHER
Model GDT720SSF0SS
Near Lakeville, MN 55044
Delton
Job Details: 08/31/2022
Found that turbidity sensor is bad as dishwasher thinks its 175 degrees before there is even any water inside dishwasher. Also control board seems to be bad. It will randomly turn on water valve when i am in test mode testing drain pump. Also dishwasher not filling with enough water and has low water pressure. Ordering parts and rescheduling.All things that are different from not draining. Customer never told me they had issues with dishwasher not cleaning before dishwasher just not draining.; ordrd 1 Wd21x10494 (Turbidity sensor) and 1 Wd21x22277 (Control board) and 1 Wd1522948 (Water valve)
We serviced a
LG RANGE- ELECTRIC
Model LRE3061ST/00
Near Blaine, MN 55449
Matt
Job Details: 08/31/2022
"Customer complaint is, OVEN HEAT COIL BURST. Inspected and tested. Found the broil element is fried. Needs a new element. . Part on order. ; ordrd 1 MEE62306504 (Broil element)"
We serviced a
ELECTROLUX DRYER- GAS
Model EIMGD55IIW2
Near Eagan, MN 55122
Delton
Job Details: 08/31/2022
"Found that there was lint and dryer sheet that was stuck inside blower wheel. Cleaned out inside of blower wheel and inside dryer of lint , Tested and dryer now runs quiet and is working good."
We serviced a
MAYTAG WASHER TOP LOAD
Model A511
Near Saint Paul, MN 55105
Delton
Job Details: 08/31/2022
Found that water hoses from hot and cold pipe was clogged. Customer approved for hoses to be replaced. Tested and washer now fills with hot. Tested and washer is working good.; used 1 HOSE5 (48372 6' BRAIDED WASHER HOSE) from stock
We serviced a
DACOR MICROWAVE
Model PCOR30S
Near Minneapolis, MN 55424
Phillip
Job Details: 08/31/2022
Microwave is not heating and making a loud buzzing sound I pulled a microwave down and the first thing I test it was the mag. The mag was shorted to ground. I verify the mag is the only thing defective. I quoted the customer for the repair. I replace the magnetron and tested. Put it back up tested again everythings working.; used 1 2M248J (MAGNETRON) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT2033VE2
Near St. Cloud, MN 56301
Seth
Job Details: 08/31/2022
"Fridge not cooling no lights. The fridge is roach Infested. They ate up the control board, The start run relay was bad. It needed door seals and the drain pan underneath the unit was full of grease. I spoke with the decision-maker Lily this is a landlord tenant situation and they are going to replace the fridge and deal with the roach infestation."
We serviced a
MAYTAG DRYER- ELECTRIC
Model MDE5500AYW
Near Chaska, MN 55318
Adam
Job Details: 08/31/2022
Unit was making a loud squeaky noise when running. Disassembled unit and found the idler was squeaky. Replaced idler. Also removed the back rollers cleaned and oiled them. Then vacuumed inside the unit to clean out lint. Reassembled and test now unit is working properly. Used 3700340 idler from truck stock; used 1 WP6-3700340 (IDLER PULLEY) from stock
We serviced a
KENMORE REFRIGERATOR
Model 106.5112321
Near Minneapolis, MN 55406
Delton
Job Details: 08/31/2022
If i take out filter refrigerator dispenses water and ice maker fills. When i insert filter no water comes out at all. I explained to customer that filter may be bad and is blocked or the filter housing is bad. Customer does not have additional filter to test. I suggested to customer to try different filter and it still is not working that the housing is bad and to call us back and we will give quote and part ordered to replace filter housing.Customer will try filter first.If customer calls back with same issue give quote and order filter housing part# W10862460
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model 110.2002201
Near Minneapolis, MN 55422
Phillip
Job Details: 08/31/2022
"The customers compliant was the washer was over filling and going out balance. After testing I found theres no faults but its over filling. I tipped it back and found oil leaking from the transmission. I quoted the customer for the control board, shocks and transmission. Hes not going to fix it at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA71CIHZ00
Near Eden Prairie, MN 55347
Adam
Job Details: 08/31/2022
Unit still wasnt making ice. Found that the wiring run through the door at the bottom were broke. There were two different wires. Was able to repair one and the other on was to short to repair. Unit would need a new door to get the ice maker working. Customer is just going to use the fridge with out ice. I removed the new ice maker to return the ice maker and we will refund for the ice maker. ; states that autho needed
We serviced a
SPEED QUEEN WASHER TOP LOAD
Model SWT520WM
Near Minneapolis, MN 55408
Phillip
Job Details: 08/31/2022
I have to go back on Friday with the whole transmission assembly.; schdld next appmnt for 9/2 FRI !
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/02
Near Minneapolis, MN 55427
Phillip
Job Details: 08/31/2022
The customer complaint was the dishwasher is leaking from the front right corner. It never leaked for me but I can see where it did. I inspected the door seal and the bottom door seal and both looked good. The spray arms are not cracked. The filter was dirty. I advised the customer to clean it with vinegar then use a dishwasher cleaner. The cleaning may stop the leak. The door handle is also cracked in the middle. I quoted for the handle but they declined at this time. I added a quote with part numbers. If they call back it will need the door gasket and lower spray arm.
We serviced a
KENMORE DRYER- GAS
Model 110.972811
Near Minneapolis, MN 55406
Nate
Job Details: 08/31/2022
"Not heating. Found a bad thermal fuse. Airflow wasnt great outside. I cleaned a bunch of lint out of dryer vent where it exits out the house. Found one of the vent flaps not opening because it had a lot of lint stuck to it. I cleaned that off so it opens now, much better air flow. Replaced the fuse, vacuumed out the dryer and oiled rollers. Replaced a badly cracked belt. There was a paint can opener in blower wheel I got out too. Runs and heats great now. Used fuse and belt. J13 labor. ; used 1 661570V (BELT), and 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
LG DRYER- GAS
Model DLGX8388WM
Near Minneapolis, MN 55419
Nate
Job Details: 08/31/2022
"No vent connecting dryer to vent going out. Purchased a vent from the local hardware store to connect it. Vacuumed all the lint out of the cabinet area the dryer slides into. Took apart dryer. Vacuumed it all out, oiled rollers and pully. Temp with dryer disconnected from vent is 200, with vent connected 260. Told customer they will need to have vent cleaned out more, because a 60 degree difference, otherwise safety can trip. Clogged or restricted vent. ; pckd up 1 Vent (Vent)"
We serviced a
FRIGIDAIRE DISHWASHER
Model PLD2560LCC1
Near Elk River, MN 55330
Matt
Job Details: 08/31/2022
"Customer complaint is, NOT FILLING. Inspected and tested. Dishwasher filled with water, but then did not circulate the water. The pump has 120V but is not working. Also the heating element bushings are gone and its leaking. Needs a new circulation pump and heating element. The circulation pump part number is 154859101 and is not in stock and the heating element part number is 154665201. Dana can you find me a circulation pump and order the heating element and reschedule with the customer. ; saved tckt , states that autho needed"
We serviced a
GE WASHER TOP LOAD
Model GTW840CPN0DG
Near Saint Michael, MN 55376
Matt
Job Details: 08/31/2022
"Customer complaint is, NOT SPINNING. Inspected and tested. Washer would try to spin a couple times and then would unlock the door and shut down. In test mode I get 2 different stored errors for the inverter. I removed the back panel to check for voltage to the inverter and then it started working after I messed with the inverter. Its spinning great now in test mode. I started washer on a quick wash and it completed the cycle perfectly. . Part number for the inverter is WH22X29049."
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF337AAL/XAA
Near Albertville, MN 55301
Matt
Job Details: 08/31/2022
"Customer complaint is, WILL RINSE WILL NOT SPIN OUT THE CLOSE AND HEARS THE MOTOR HUMING. Inspected and tested. Found the pump was humming, but not pumping out the water. I quoted customer $350. to install the LG pump that we carry. Customer approved repairs. I removed the old drain pump and found a big chunk of metal from the spider support. I just reinstalled the old drain pump and now its draining. I showed this to the customer and advised that the washer is going to need to be replaced soon because the spider support is breaking."
We serviced a
LG STACKED WASHER
Model WM3470HVA
Near Eden Prairie, MN 55347
Adam
Job Details: 08/31/2022
Unit was still leaving some black residue on whites but has gotten a lot better cleaned out the dispenser area because had some black residue in there. Let customer know if it happens still its inside the hoses and tub. And would need to replace hoses and pay for complete disassembly with an extra charge for another tech being that its stacked and a tub job
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Minneapolis, MN 55408
Delton
Job Details: 08/31/2022
"Replaced water valve, tested and ran diagnostics. All functions are working good and no leaks."
We serviced a
JENN-AIR MICROWAVE
Model JMD2124WS0
Near Rogers, MN 55374
Adam
Job Details: 08/31/2022
"Unit wasnt heating but everything else working again. Checked the switch I replaced last time and it was good. Noticed when the door shuts it wasnt hitting the switch adjusted it the best I could. Now it works but sometimes the magnetron kicks on automatically. Unit needs a new switch holder and maybe drawer assembly. ; snapped 2 QuickPics, states that autho needed"
We serviced a
LG DRYER- GAS
Model NOTAVAILABLE
Near Minneapolis, MN 55419
Delton
Job Details: 08/31/2022
Check Nates work order related to this helper work order.Make sure i get paid for this call.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESG/AA
Near Minneapolis, MN 55418
Matt
Job Details: 08/30/2022
"Customer complaint is, NOT COOLING / NO COOL, FRIDGE NOT COOLING LOWER THAN 58 DEGREES. Customer also said that theres been water underneath the bottom drawer. Inspected and tested. FF compartment was 57F and freezer was 0F. I can see ice in the FF evaporator cover vent holes. Needs the drain kit. I defrosted evaporator and drain and installed new drain kit. Refrigerator is now fixed. ; used 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297AAPN/XAA
Near Eagan, MN 55123
Delton
Job Details: 08/30/2022
Compressor is not running. Not getting power to compressor. Inverter board is not sending power. It is getting 5 blink error code but according to the guide 5 blink does not say what failure it is but pretty sure that its the inverter board. the part number on the board itself shows DA41-00411A
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV218AEW/XAA
Near Fridley, MN 55432
Matt
Job Details: 08/30/2022
"Customer complaint is, POWERS ON BUT WONT START. Inspected and tested. Found the belt was broken. Installed new belt and vacuumed out inside of dryer. Tested dryer and its working great and heat is cycling between 230F and 135F. Dryer is now fixed. ; used 1 WP40111201 (BELT) from stock"
We serviced a
GE RANGE- ELECTRIC
Model JB620RF1SS
Near Inver Grove Heights, MN 55076
Delton
Job Details: 08/30/2022
Replaced infinite switches for both front burners. Tested and no more crackling noise and elements are heating and working good.
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model GHW9250MW0
Near Fridley, MN 55432
Matt
Job Details: 08/30/2022
"Customer complaint is, WASHER WONT DRAIN. Inspected and tested. Found the drain pump was locked up and not spinning. I flicked it with my finger and it started spinning. I ran a drain and spin and washer is shaking a lot and the drum is cutting into the door gasket. The rear spider support is failing. Customer is going to replace the washer."
We serviced a
KITCHENAID WALL OVEN- ELECT
Model KODE500ESS02
Near Buffalo, MN 55313
Seth
Job Details: 08/30/2022
I replaced the intermittent failing UI and tested. The wall oven is now working as designed. ; saved tckt
We serviced a
GE RANGE- ELECTRIC
Model JS645SL7SS
Near Buffalo, MN 55313
Seth
Job Details: 08/30/2022
Slow to heat. Per GE it can take 15-20 minutes to get to 350. It reached temp in under 10 minutes. The range is working as designed. I educated the customer on adjusting the temperature settings and calibration to their preferred temperature. They will experiment and adjust the calibration after they get to know the range better.
We serviced a
GE WASHER FRONT LOA
Model GFW510SCNWW
Near Annandale, MN 55302
Seth
Job Details: 08/30/2022
I installed the GFCI kit and tested by watching a complete wash cycle. It worked perfectly.
We serviced a
SAMSUNG DRYER- GAS
Model DV42H5200GWA3
Near St. Cloud, MN 56303
Seth
Job Details: 08/30/2022
Not tumbling. Failed idler was replaced. I tested the dryer it now tumbles and had heat. It is now fixed.; used 1 DE634A (PULLEY) from stock
We serviced a
FRIGIDAIRE STACKED WASHER
Model FLCE7522AW1
Near Minneapolis, MN 55408
Phillip
Job Details: 08/30/2022
The customer complained was the start the washer just sits there and does nothing never fills or anything. The maintenance technician replaced water valve but still does the same thing in diagnostic mode I was getting the error code C6 which is motor shifter control fault. From the little bit of testing that I could do the motor tested fine. The shifter was moving from agitate to spin. I am ordering the main control board to replace. I also ordered the motor drive to have on hand in case the board not fix it. The maintenance technician gave me the go ahead on ordering parts. ; ordrd 1 5304515840 (Motor) and 1 5304524465 (Main board)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18S6AWS
Near Minneapolis, MN 55408
Phillip
Job Details: 08/30/2022
Complaint was after they cleaned behind the fridge they had bumped the water line and now the water supply was leaking at the water valve connection. Plumber had replaced the waterline but it was still leaking. All I had to do was tighten both waterline connections at the supply valve and at the water calve. I then added a strap around the waterline and secured it to the fridge. It is not leaking now advise the customer to leave the icemaker off until someone is living there then turn it back on and make sure theres no leaks.
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA400PJHDWR/AA
Near Minneapolis, MN 55409
Phillip
Job Details: 08/30/2022
Customer complaint was at the end of the cycle the washer will go off-balance and the washer would stop and give a fault code. The customer had a load in the washer when I arrived and when I open the lid I found the whole tub assembly it was basically sitting on the ground. After inspecting I found a suspension rods are weak and not supporting. When it goes into a spin cycle it shakes of off-balance and then shut off. They will need the new suspension rods.I called the number for the owner and left a message. This model washer has a recall. Advise the customer to call Samsung and have the recall addressed and then the suspension rods may be replaced under warranty through Samsung. I added a quote to pics.
We serviced a
LG MICROWAVE
Model LMV1683SW/00
Near Minneapolis, MN 55410
Phillip
Job Details: 08/30/2022
The customer said a random times the microwave will pop the circuit breaker in the basement. I inspected the breaker in the basement and it appears to be on its own 20 amp circuit. I ran the microwave several times for a total of six minutes and opened the door and slam the door and I never tripped the breaker. Advise the customer that there could be something else on that circuit along with the microwave or there might be a circuit breaker issue
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF42H5000AW/A2
Near Minneapolis, MN 55416
Phillip
Job Details: 08/30/2022
The washer is stopping mid cycle. I started the washer and it filled and washed and then got to 52 minutes and just sat there for quite a while that it started back up again and then stop again at 49 minutes. There is no fault codes I put into service mode still no fault codes I ran smart install and again it ran fine with no fault codes. This unit does not have a heater. I suspect its either a bad man control or inverter. I quoted the customer for the main control. At this time they did not want to fix it. I added a pic of the quote for the main control.
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model LTE5243DT3
Near Hopkins, MN 55343
Phillip
Job Details: 08/30/2022
The complaint was the door switch is broken. I verified the door switch was broken. I replaced the door switch with the one of carry-on stock. The door Switch is working in the dryer is working good.; used 1 WP3406107 (DOOR SWITCH) from stock
We serviced a
UNKNOWN REFRIGERATOR
Model HC 2062 INDEX 21E/33
Near Excelsior, MN 55331
Adam
Job Details: 08/30/2022
Installed ice maker from last diagnosis. Icemaker cycled and should start making ice within 48 hours. The wife wanted to leave the door pistons off because it shuts better with out them but would to have them just incase
We serviced a
LG WASHER FRONT LOA
Model WM4270HVA/01
Near Maple Plain, MN 55359
Phillip
Job Details: 08/30/2022
The customer said it makes a loud Jack hammer sound when it spins with a large load. I ran a couple times and it sounded like a bad basket. I removed the front gasket clamp so I could inspect the weights. I found all 4 bottom weight screw holes were broken. Today I replaced the bottom weight and tightened the screws. I ran a load of towels and it sounded good. Normal vibration.
We serviced a
MAYTAG MICROWAVE
Model MMV4205BAQ
Near Rosemount, MN 55068
Delton
Job Details: 08/30/2022
Found that is making loud buzzing sound and not heating. Bad magnetron but also the display is very dim to where you can barely see the numbers. Also customer saying that sometimes the number 5 and sometimes others do not respond when pushing.Several parts are NLA and if are probably not worth it to fix call into autho.Control board WPW10127098; Touch panel WPDE94-01386C; magnetron WPW10126786; saved tckt
We serviced a
GE DISHWASHER
Model GDT545PSJ2SS
Near Farmington, MN 55024
Delton
Job Details: 08/30/2022
Found that float sensor was stuck with debris and dishwasher thought it was full of water and wouldnt start. I replaced float. And updated firmware. Tested and dishwasher is running and working good.; used 1 WD21X10519 (FLOAT SWITCH) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDL15XWH5
Near Farmington, MN 55024
Delton
Job Details: 08/30/2022
Found that dishwasher bottom spray arm plastic broke and falls off. Ran test and all other functions are working good. Ordering spray arm and rescheduling.; ordrd 1 WPW10320512 (Bottom spray arm)
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF45H6300AW/A2
Near Lakeville, MN 55044
Delton
Job Details: 08/30/2022
"Found that the drain trap cover was not lined up and screwed in correctly so it would leak from that. I showed customer and screwed on cap and no more leaks. Washer is working good.Did not charge extra, quick call."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakeville, MN 55044
Delton
Job Details: 08/30/2022
"Found that the dishwasher is not drianing due to clogged drain hose. Replaced drain hose, tested and dishwasher now drains and all functions are working good.; used 1 8269144A (DRAIN HOSE EXTENSION) from stock"
We serviced a
KENMORE WASHER TOP LOAD
Model 110.2691469
Near Minneapolis, MN 55406
Nate
Job Details: 08/30/2022
Not spinning or draining. Found a bad lid switch. Replaced with our truck stock lid switch. Drains and spins great now. ; used 1 3949247V (LID SWITCH) from stock
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model GLGR331AS4
Near Saint Paul, MN 55104
Nate
Job Details: 08/30/2022
"Has a burnt electrical smell when you press start. Doesnt run. Took the dryer apart, the motor is seized up."
We serviced a
FRIGIDAIRE DISHWASHER
Model BGHD2433KF1
Near Saint Paul, MN 55104
Nate
Job Details: 08/30/2022
"Dishwasher keeps filling with water. Found a bad water valve. Replaced the valve, no water leaking anymore into the dishwasher from the fill valve. Runs great. Used 154637401 from TS. ; used 1 154637401 (VALVE) from stock"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV209AEW/XAA
Near Maple Grove, MN 55369
Matt
Job Details: 08/30/2022
"Customer complaint is, NO HEAT. Inspected and tested. Found the high limit thermostat was melted and the wires that attach to it are also melted. Installed new thermostat and repaired wires. Tested and dryer is heating great and cycling between 200F and 120F. Outside airflow is 21mph. Dryer is now fixed. ; pckd up 1 DC47-00018A (High limit thermostat)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near Saint Paul, MN 55107
Nate
Job Details: 08/30/2022
"Customer told me issue is that it doesnt wash well. Especially the lower rack. The lower spray arm has no restrictions but it doesnt spin, even though there is good water pressure. Ordered new lower spray arm and spray arm support from sundberg. Coming back Tuesday to install. Doorbell doesnt work. Knock. Also, tested water, its 15 on a scale of 0-25, very hard, recommended getting a water softener too. Explained that it wont clean well with hard water. ; ordrd 1 5304507158 (Lower Spray arm) and 1 5304518968 (Lower spray arm support)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF20HFENBSR
Near Saint Paul, MN 55105
Nate
Job Details: 08/30/2022
"Freezing up in back over the evaporator. I put it into forced defrost but the heater doesnt come on. Found a bad thermal fuse on the evaporator. Steamed off the evaporator to give it a fresh start. Replaced the thermal fuse and a bad temp sensor. Works great now. ; used 1 DA32-10104N (TEMP SENSOR) from stock, pckd up 1 DA47-00301D (Fuse)"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H5200EP/A3
Near Saint Paul, MN 55116
Nate
Job Details: 08/30/2022
"Stops tumbling, has to cool down before it starts again. Makes a loud sound when motor doesnt run. Needs a kick start to run. Has a bad motor. Quoted blue book. 374 part, L14 labor. Customer buying a new dryer."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TSB
Near Saint Paul, MN 55105
Nate
Job Details: 08/30/2022
"Fresh food 50 degrees and freezer 15 degrees. Compressor running. Fans running. No air flow into fresh food section. Damper closed. Steamed off evaporator, after 20 min it frosted up great. Best educated diagnostic is that its a bad cold control. Ordered 241537103 coming back next Tuesday to install. Set it to the coldest setting and customer will monitor temps. J13 labor 86.34 part. ; ordrd 1 241537103 (Cold control)"
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model n/a
Near Maple Grove, MN 55311
Matt
Job Details: 08/30/2022
"Customer complaint is, WONT TURN ON. Inspected and tested. Found the breaker was off. Flipped breaker and tested. The dryer is now working and heat is cycling between 180F and 115F. The vent on the back of dryer is broken and needs to be replaced. Most of the heat and moisture is venting inside the house and the back of the dryer is getting extremely hot. I showed this to the customer. I ran dryer for over 20 minutes and its working great and everything is testing good. I advised customer not use dryer until they clean the vent and replace the vent on the back of dryer."
We serviced a
FISHER PAYKEL DISHWASHER
Model MISSING
Near Minneapolis, MN 55407
Nate
Job Details: 08/30/2022
"Not draining. Gives F4 error within first 15 minutes. Took filter out, cleaned a lot of build up off the bottom of the filter. Cleaned out the inner tub. Disconnected the drain line, could not get water to suck through drain line from tub. Used snake to snake through drain line, then filled with water and was able to drain water through. Cleaned off top and outside of door, got it looking nice and new. Ran for 20 minutes, no error and it drains great now. Quoted F12 for labor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model DGUS2645LF4
Near Minneapolis, MN 55402
Nate
Job Details: 08/30/2022
Iced up in the evaporator drain area. Steamed out the drain from inside the fridge and behind. Also steamed out ice built up on bottom of freezer. Tons of gross organic junk slid out from drain.
We serviced a
GE REFRIGERATOR
Model GSS25WSTASS
Near Medina, MN 55340
Matt
Job Details: 08/30/2022
"Customer complaint is, FILTER LITE CAME ON CUST ORDERED FILTERS & IT HASNT WORKED SINCE THEN- THINKS LINE FROZE? Customer also said the ice maker doesnt work. This is there second refrigerator in the mud room. Found the water line is frozen in the door and the ice maker has failed. Customer is going to replace the ice maker himself and unplug refrigerator and thaw out the water line and add some foam insulation on the inside of the freezer door to keep it from freezing up again."
We serviced a
LG DRYER- GAS
Model DLG7201WE
Near Rogers, MN 55374
Matt
Job Details: 08/30/2022
"Customer complaint is, NO HEAT. Inspected and tested. Found the resettable high limit thermostat was tripped. I disassembled dryer and reset thermostat and vacuumed out inside of dryer. Tested dryer and the heat spiked to 240F really quickly and I shut it down. The vent is the problem. I advised customer to not use dryer until the vent gets cleaned. If after cleaning the vent it does it again, we will have to order the thermostat before we go back. Part number 6931EL3003C."
We serviced a
GE STACKED WASHER
Model GUD24ESSM1WW
Near Waite Park, MN 56387
Seth
Job Details: 08/30/2022
"Laundry center not working. Upon arrival and inspection I found the laundry center had many issues. It was improperly plumbed with no stand pipe or cold water supply. There are no independent hot and cold water supplies it was only plumbed to a hot water supply off of a sink. This machine is being used in properly in the wrong environment. Is used to watch oily rags, mitters(see pics), and rubberized gloves. This washing machine may or may not ever complete cycles or wash appropriately. I unplugged the unit and advised the store contact that until the proper plumbing has been installed they should not use it. But ultimately they will not be happy with its performance it needs to be replaced with commercial grade machinery that is made for the chemicals and load. I recommended commercial Speed Queen washer and dryer made for high moisture, commercial environments and made to handle the load weight of rubberized gloves and mitters.