We serviced a
SAMSUNG WASHER
Model WV60M9900AV
Near Plymouth, MN 55446
Nate
Job Details: 12/19/2022
"Washer hasnt been fully draining out, especially on heavy duty mode. I filled It and drained it 7 times on heavy duty and drained great each time. Then I put it through full automatic test mode, it ran all the way through great with no errors or issues. Drain line doesnt go too far down, just a few inches, so no siphoning going on. Spins great, but sounds like maybe it gets out of balance and doesnt go all the way through a final spin. Customer will monitor the washer too and see if when things are wet if he can wring water out of clothes, what kinds of loads, etc. She said its usually when she does a big load of snow pants and jackets and stuff."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYB0
Near Sauk Rapids, MN 56379
Seth
Job Details: 12/19/2022
Leak from RH front. Unit was tipping forward and to the right. I leveled it and tested and found the lower spray arm has failed. If we return please order WPW10340527 for the return visit. Quote is attached.; saved tckt
We serviced a
WHIRLPOOL WALL OVEN++
Model GBD307PRS01
Near Minnetrista, MN 55375
Adam
Job Details: 12/19/2022
Installed display and new board from last diagnosis. Tested unit and everything is working properly. No issues no. Reinstalled all trim and tested all cycles one more time. Everything is working properly
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Rosemount, MN 55068
Phillip
Job Details: 12/19/2022
"The customer complaint is after the wash cycle some of the soap and fabric softener liquid remain in the dispenser assembly. After a couple days the dispenser tray is moldy and smells. I put the washer into a diagnostic mode to check for fault codes and run the water valves. No fault codes and each valve is working great. When I cycled the fabric softener valve water comes out perfectly and fast. I cleaned the dispenser tray by hand and put it back in. I noticed when I run the fabric softener valve a little bit of water leaks out from under the dispenser drawer. Ive seen this before. For the repair it will need the dispenser assembly and the drawer assembly. I listed below the parts. I did not replace any parts today. Dispenser 5304506505Drawer 5304505336Cover 134638321Cup 137143800Cover cup 134638400; snapped 2 QuickPics, states that autho needed"
We serviced a
SAMSUNG MICROWAVE
Model ME21M706BAG
Near Rosemount, MN 55068
Phillip
Job Details: 12/19/2022
The customer complaint was when they press start on the microwave nothing happens. I verified the issue. I found one of the door switches is bad. I replaced the door switch assembly. The microwave is working good now.
We serviced a
SAMSUNG DRYER
Model DV220AGW/XAA
Near St. Cloud, MN 56301
Seth
Job Details: 12/19/2022
I replaced the idler and tested the dryer. The noise went away the bushing had failed. The dryer is now fixed.
We serviced a
KENMORE WASHER
Model 11025862400
Near South Haven, MN 55382
Seth
Job Details: 12/19/2022
Customers complaint was when they close the lid it would not spin out unless they pressed the switch down with a screwdriver. I inspected it and found the lid switch had split open. I replaced it and tested by filling watching agitation watching it neutral drain and then spin. The washer Looked great.
We serviced a
SAMSUNG DRYER
Model DVE60M9900
Near Plymouth, MN 55446
Nate
Job Details: 12/19/2022
"Dryer has been having issues running. Its been giving a dryer vent icon. I ran it on timed dry with the vent disconnected and it ran for 10 30 minutes cycling between 130 and 154. With vent connected on timed dry it runs at the exact same. Customer said clothes are drying great. Checked lint filter, minimal lint in filter. Airflow out the back of the dryer is strong. They said sometimes they press buttons on the control and it doesnt start. I showed them the vent icon and what it says (see attached photo) and told them to monitor the dryer."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Osseo, MN 55311
Nate
Job Details: 12/19/2022
"Not drying well or filling well with water. Actually not filling with water at all. Found the water level sensor float shaft was gummedup a little and it wasnt allowing it to come down, so it wouldnt add water. Tested heater in test mode, heater works great. Recommended using rinse aid. Switching to finish detergent. Everything works great now."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Rosemount, MN 55068
Phillip
Job Details: 12/19/2022
Complaint was the water pitcher is cracked. I replaced the water pitcher.
We serviced a
ELECTROLUX WASHER
Model EFLS627UIW1
Near Edina, MN 55436
Delton
Job Details: 12/19/2022
"Found that it was leaking from back of hose (see picture) customer approved estimate to replace hose. Replaced hose, tested and no more leaks. Washer is working good.; used 1 HOSE5 (48372 6' BRAIDED WASHER HOSE) from stock"
We serviced a
SAMSUNG DRYER
Model DV520AEP/XAA
Near Elk River, MN 55330
Matt
Job Details: 12/19/2022
"Customer complaint is, wont spin or complete a cycle. Inspected and tested. Found the idler pulley has failed and the belt is broken. Installed new idler pulley, belt and vacuumed out inside of dryer. Tested and dryer is working great. Dryer is now fixed. If I ever have to work on this dryer again, I want extra time. You have to pull out the washer to work on the dryer. ; used 1 WP40111201 (BELT), and 1 DE634A (PULLEY) from stock"
We serviced a
GE RANGE
Model CGS750P4M2W2
Near Rogers, MN 55374
Phillip
Job Details: 12/19/2022
Customer complaint was the two burgers on the left were not right. The back lady flame is to low and the front left center burner flame is to high. I removed the orifices and found that 3 of them were in the wrong holders. I put the orifices in the right holder. All the burners are good now. The upper ok bake was cooking to hot and uneven on the left side. I pulled the oven apart and started the bake. I found that only the left side was burning and the right side was struggling for gas. I checked the office and its the right one for LP. All the other burner tubes are good. It will need the single safety valve to try.Today I replaced the upper oven gas safety valve. The upper oven burner flame is better and even all around. I adjusted the air shutter so the flame is bigger. I started the oven at 350. It got to 30 in about 7 minutes.
We serviced a
LG DISHWASHER
Model LDF7551ST
Near Albertville, MN 55301
Phillip
Job Details: 12/19/2022
"The customer said after the drain hose was replaced it now does not drain. I turned the drain on and it runs then stops and squeals. I turns on and off but never stays on long enough to drain. I removed the drain pump and it was clear no obstruction. I started the pump in my hand. If I put any pressure on the impeller it stops and squeals. It will need the drain pump.Today I replaced the drain pump and ran the dishwasher. It fills, washes and drains good. The drain pump was strong and does not stop now."
We serviced a
KENMORE REFRIGERATOR
Model 106.5728279
Near Big Lake, MN 55309
Matt
Job Details: 12/19/2022
"Customer complaint is, NO COOL. Inspected and tested. Found the defrost bimetal has failed and the evaporator completely frosted over. Defrosted evaporator and installed new defrost bimetal. Ice maker is making ice, just not dispensing. Customer is just going to use as is for now. Refrigerator is now fixed. ; used 1 WP4387490 (DEFROST BIMETAL) from stock"
We serviced a
GE MICROWAVE
Model JVM1540SP1SS
Near Monticello, MN 55362
Matt
Job Details: 12/19/2022
"Customer complaint is, TRIPS BREAKER. Inspected and tested. Found one of the door switches had failed and also the transformer. Part on order. ; ordrd 1 WB20X10043 (Transformer)"
We serviced a
GE RANGE
Model JSP42CK4CC
Near New Hope, MN 55428
Nate
Job Details: 12/19/2022
"Oven gives an F2 error and then stops. Checked oven sensor. 2.3 k ohms at 77 degrees. GE tech support said it could be a bad cooling fan. Did a jumper. Also front right burner only works when on hi setting. Needs WB24T10134. . When running oven, the temp quickly jumped from 100 to 250 to 300 on the display. The temp sensor then Tested as open. Installed new temp sensor from truck stock. Ran oven at 350. Preheated great to 350. ; used 1 12001656DNS (LONG TEMP PROBE) from stock"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US02
Near Coon Rapids, MN 55433
Matt
Job Details: 12/19/2022
"Customer complaint is, BETWEEN CYCLES, PERIODICALLY THERE IS A THUMP AS IF THERE'S DIFFICULTY CHANGING GEARS. Customer said its going through and completing the wash cycle, just makes a noise sometimes. Inspected and tested. Started a normal cycle with towels and watched it for the whole cycle and it was working great. Washer is testing normal and I didnt hear anything abnormal while testing."
We serviced a
KITCHENAID WALL OVEN++
Model KOSE500ESS02
Near St. Cloud, MN 56301
Seth
Job Details: 12/19/2022
I replaced the appliance manager board and repaired the L2 feed wire to all the elements. I tested it with the top off and it only drew 12 A which is within manufacturer specifications. We bought it up in my checked all major functionality and it worked great. The wall oven is now fixed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Little Canada, MN 55117
Nate
Job Details: 12/19/2022
"Giving F2E2 error. Took apart control panel and undid all the connections on the panel and the control board. When I got it all back together it works now. Noticed the control panel is warped. Customer will put some caulk in the area where theres a crack between the panel and the stainless steel. If it has problems again and they want it fixed Id quote them for a new user interface, main PCB and interface board. W10854221 and W10782657 and W10911311."
We serviced a
KENMORE DRYER
Model 110.749923
Near Minneapolis, MN 55407
Nate
Job Details: 12/19/2022
"Squealing loud. Found a bad pully, belt and roller. Used the kit replacing all four rollers belt and pully. Runs great now. ; used 1 4392067 () from stock"
We serviced a
WHIRLPOOL RANGE
Model Fxe361lyd
Near Minneapolis, MN 55410
Nate
Job Details: 12/19/2022
"Not baking or able to use cook top. Found a smoked terminal block and melted L1 wire and power cord. Called owner to give estimate of 321. Left message and texted. Customer said to go ahead and do repair. Spoke with her and her wife. Spliced on new L1 wire with connector, put in new terminal block and cord. Bakes and cooks great now. ; used 1 CORD-3PRONGRANGE (84603 3 PRONG RANGE CORD), and 1 Wp9761958DNS (CORD BLOCK) from stock"
We serviced a
LG WASHER
Model WT1101CW
Near Eagan, MN 55121
Delton
Job Details: 12/19/2022
Found that there is no power going to drain pump. I checked power at the board in service mode and no power. Control board is bad and would need to be replaced. CUstomer said that they also had lid switch would click and they would have to try several times to start load before lid would lock and start cycle. Based on estimate (see picture) customer declined and will replace washer.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REB0
Near Mendota Heights, MN 55120
Delton
Job Details: 12/19/2022
Found that dishwasher drain pump is bad. Getting power but not running. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 A00126501 (Drain pump)
We serviced a
BOSCH DISHWASHER
Model SHE8ER55UC/50
Near Mendota Heights, MN 55118
Delton
Job Details: 12/19/2022
Added brackets and mounting bracket for counter top. Door now shuts and dishwasher is working good.
We serviced a
SPEED QUEEN WASHER
Model AWS17NW
Near Minneapolis, MN 55417
Delton
Job Details: 12/19/2022
"I ran full cycle with load of towels and washer fills, agitates, drains and spins. Motor was getting very hot and starting smelling like burning. Motor is weak and overheating. Customer approved estimate and want to replace motor. Ordering part and rescheduling. ; ordrd 1 38036p (Motor)"
We serviced a
GE RANGE
Model CGS990****
Near Minneapolis, MN 55407
Delton
Job Details: 12/19/2022
"Model and serial number tag removed. Found that igniter is weak and not turning on gas. Customer approved estimate. Replaced igniter, tested and top ove is heating and working good.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
GE DISHWASHER
Model GSD3360D50SS
Near Minneapolis, MN 55437
Delton
Job Details: 12/19/2022
Found that the door was hitting the cabinet as it was not secure fully. I showed customer and since countertop is granite she approved estimate to add the bracket. I installed bracket and dishwasher door now closes and latches. Dishwasher is secure and working good.; used 1 W10426979 (MOUNTING BRACKET) from stock
We serviced a
MAYTAG DRYER
Model MDE2500AYW
Near St. Cloud, MN 56303
Seth
Job Details: 12/19/2022
Customers concern is the dryer makes a funny noise when it tumbles especially at the beginning of the cycle. Upon arrival and inspection we found that the idler idler assembly was stalling out and the belt had cut a groove in it. We cleaned and oil the support rollers as well as the cavity and we replaced the idler pulley. We watch the temperatures of that cycle between 220?F and 120. The dryer is now fixed.; used 1 WP6-3700340 (IDLER PULLEY) from stock
We serviced a
KENMORE DRYER
Model 110.948213
Near Plymouth, MN 55446
Nate
Job Details: 12/19/2022
"Shutting off with E2 error. Took dryer apart and found a ton of lint inside, especially the blower wheel. Airflow 14 mph out the back of the dryer. Temps 250 degrees when running on timed dry. Cleaned out the dryer and blower wheel and now runs at 198. Still killing it. Replaced bad corroded thermal fuse. Now it runs great and doesnt stop or show any error. ; used 1 WP8577274 (THERMISTOR) from stock"
We serviced a
FRIGIDAIRE WASHER
Model FTF530FS1
Near Minnetonka, MN 55345
Adam
Job Details: 12/19/2022
All 3 tickets parts and labor on this ticket. Added photo of break down for each. Washer wont spin or agitate. Disassembled unit. Was getting power to the speed board. Removed speed board to inspect. Found on the board a burnt out cap. Cap tested good. So cleaned it and resoldered board. Now its working. Reassembled. Let customer know that the board isnt available any more but if it fails we could send it off for repair or maybe find a recon one
We serviced a
VIKING++ RANGE
Model VDSC3054BSS
Near Blaine, MN 55449
Matt
Job Details: 12/19/2022
"Customer complaint is, POP NOISE & SMOKE OUT THE BURNERS WHEN TRIED TO USE OVEN. Found the oven thermostat switch is fried and a bunch of wires behind are also fried. Also the left rear burner switch is fried and melted. Needs a new thermostat, burner switch and a bunch of wires repaired. Jared can you find these parts and call the customer with a quote. Phil W. said to reschedule this with Phil R. Make sure you give him plenty of time to do this repair. I advised customer leave range turned off at the breaker. ; saved tckt"
We serviced a
GE DISHWASHER
Model PDT785SYN0FS
Near Corcoran, MN 55340
Phillip
Job Details: 12/16/2022
The customer said the dishwasher stopped and would not drain. I put the dishwasher on a drain and the pump just hummed. I vacuumed all the water out and it was clean in the bottom. I removed the drain pump and found a chunk of glass stuck inside. The dishwasher drains good now. I updated the firmware.
We serviced a
WHIRLPOOL WASHER
Model ETW4400WQ0
Near Minneapolis, MN 55426
Nate
Job Details: 12/16/2022
"Not spinning. Found a sock stuck inside drain. Sock cant be removed and pump is leaking black goo from inner seal. BB quote is same for new pump as a sock removal, customer opted to replace pump. Runs great now. ; used 1 WP3363394 (DD DRAIN PUMP) from stock"
We serviced a
KENMORE WALL OVEN++
Model 790.488329
Near St. Cloud, MN 56301
Seth
Job Details: 12/16/2022
Customer is concerned that her wall oven may need calibrated. I checked temperatures with a thermocouple and averaged. temp checked out the oven is in calibration.
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Rogers, MN 55374
Matt
Job Details: 12/16/2022
"Customer complaint is, SQUEAL NOISE. Inspected and tested. Found the idler pulley is squealing. Quoted customer $276. to install new idler pulley. Customer approved repairs. Installed new idler pulley, cleaned up rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is cycling to hot. I advised customer to clean vent asap. ; used 1 279640 (ROLLER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH5
Near Andover, MN 55304
Matt
Job Details: 12/16/2022
"Customer complaint, UPPER RACK BROKE AND NOT CLEANING WELL. Inspected and tested. The top rack adjusters are broken and the bottom and middle spray arms are plugged. Installed 2 new adjusters and ordered bottom and middle spray arms and sent them directly to the customer to install. Also filter was dirty, I showed customer how to remove and clean. Dishwasher is now fixed. ; used 2 WPW10546503 (ADJUSTER) from stock, pckd up 1 W11101428 (Lower spray arm) and 1 WPW10448645 (Middle spray arm)"
We serviced a
GE WASHER
Model GTW685BPL1DG
Near St. Cloud, MN 56301
Seth
Job Details: 12/16/2022
After heavy use the washer started to smell like burning plastic then it failed to spin out the final load. Upon arrival and inspection I found the gearbox had failed spraying oil all over the running gear.
We serviced a
KENMORE DRYER
Model 110.7613241
Near Minneapolis, MN 55403
Delton
Job Details: 12/16/2022
Found that the dryer is short cycling and i checked outside vent flap had wet lint and was clogged. Found that the water from snow drips off roof and splashes onto dryer vent flaps causing lint to get stuck and flaps not opening causing lint back up. I showed customer and cleaned flaps and dryer vents out and is cycling heat normally. Dryer is working good.
We serviced a
WHIRLPOOL LAUNDRY CENTER++
Model WCD3090JW0
Near Minneapolis, MN 55413
Delton
Job Details: 12/16/2022
"Found that the drain pump is noisy also the sensor looks shorted as its black. Need to order both parts, not in stock. Please search for part and contact customer with estimate can schedule.I informed contact and office would contact him after parts research.Drain pump W11516811; drain sensor W11527199; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Minneapolis, MN 55412
Delton
Job Details: 12/16/2022
"Found that the hub plastic is stripped and inner tub is loose and wont spin out. Customer approved estimate. Replaced hub, tested and washer fills, agitates and spins. Washer is working good.; used 1 W10528947 (HUB) from stock"
We serviced a
LG WASHER
Model WM2277HS/01
Near Minneapolis, MN 55447
Nate
Job Details: 12/16/2022
Washer sounds like an airplane taking off. Lots of play between inner and outer tub. Bearing is shot. Advised customer not to use washer as it could easily flood house. Recommend replacing washer. ; O-emld tckt
We serviced a
LG RANGE
Model LDG4313ST/00
Near Eagan, MN 55123
Delton
Job Details: 12/16/2022
Found that front left burner has a LP orifice on it so thats why it wont light and has half flames. Ordering natural gas orifice and rescheduling. It is orange flames but i checked the hot water heater and that also has orange flames (see picture) i showed customer and explained that one humidifier in another room can cause the whole house to do it but then I explained that if they have further concerns to contact gas company since its happening on different units.Ordering part and rescheduling.; ordrd 1 Mfv61841503 (NG orifice)
We serviced a
KENMORE DRYER
Model 110.620661
Near Ramsey, MN 55303
Matt
Job Details: 12/16/2022
"Customer complaint is, DRY-ONLY WKS AT 30 MINS ON DELICATE LOW SPEED. Inspected and tested. The control panel buttons are not working, the delicate is the only cycle that works. Control panel is NLA. Customer is going to use as is for now and will replace the dryer eventually."
We serviced a
BOSCH DISHWASHER
Model SHV7PT53UC/01
Near Minnetonka, MN 55305
Nate
Job Details: 12/16/2022
"Installed new rinse aid dispenser. New one after filling with rinse aid doesnt leak. Customer said theyve been noticing that it doesnt get dishes super clean. Its circulating water well but water tests at a 20 for hardness and also it had a ton of rinse aid in it from all the aid that leaked before. Tons of suds. I put vegetable oil in the dishwasher after installing the new dispenser. Ran it, way less suds now, and no leaks from rinse aid dispenser. Works great now. They still need to get their water softener serviced."
We serviced a
SAMSUNG DISHWASHER
Model DV328AEW/XAA
Near Eagan, MN 55123
Delton
Job Details: 12/16/2022
"Found that cut off was open and cut power to motor. Reset cutout and tested thermistor and turnermistor is out of range so dryer got too hot and opened the cut off and cut power to motor. Customer approved estimate. Replaced thermistor, tested and dryer tumbles and is cycling heat normally.; used 1 WP35001191 (THERMISTOR) from stock"
We serviced a
KENMORE WASHER
Model 110.229121
Near Rosemount, MN 55068
Delton
Job Details: 12/16/2022
"Replaced transmission, clutch, motor coupler. Tested and washer now spins. Washer fills, agitates, drains and spins. Washer is working good."
We serviced a
SPEED QUEEN DRYER
Model ADEE9RGS175TW01
Near Plymouth, MN 55446
Phillip
Job Details: 12/16/2022
Customer complaint is now the dryer does not heat. This is a unrelated issue too when I was here. I verified the dryer does not heat on any cycle. I checked the thermostats and they are good. I checked the heater and found its bad. I did get 240 across the element terminals. The duct is short and not a issue. I added pics of the duct. One with it out and a couple with it pushed in. The customer is having the duct cleaned on Friday. Today I replaced the heating element. The customer had someone out today and cleaned the dryer duct. They said the air flow is good and not much lint came out. On high heat time dry the dryer heats to 224 then off and turns heat back on at 145. I let cycle for 10 minutes and it was consistent.
We serviced a
AMANA REFRIGERATOR
Model ARS9167AC/PARS9167AC
Near Apple Valley, MN 55124
Delton
Job Details: 12/16/2022
"Replaced evaporator fan motor, tested and fan is running and blowing around air. Refrigerator is cooling."
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near Waconia, MN 55387
Adam
Job Details: 12/16/2022
Installed wire harness from last diagnosis. Once all hooked up tested to make sure unit was operating properly. Unit is now going through the cycles
We serviced a
BOSCH DISHWASHER
Model SHU43C06UC/17
Near Ramsey, MN 55303
Matt
Job Details: 12/16/2022
"Customer complaint is, IT WORKS BUT MAKES A SQUEAKING HUM NOISE. Inspected and tested. The noise is just coming from the bottom toe kick panel vibrating. I tightened up the screws and now it sounds great."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Elk River, MN 55330
Matt
Job Details: 12/16/2022
"Customer complaint is, OVEN NOT WORKING PROPERLY / WRONG TEMPERATURE, OVEN NOT HEATING PROPERLY/ STAYING AT TEMP. Inspected and tested. Found the bake element is fried. Customer approved repairs. Installed new bake element and tested. Oven is heating great. Oven is now fixed."
We serviced a
BOSCH DISHWASHER
Model MISSING
Near Saint Paul, MN 55108
Nate
Job Details: 12/16/2022
"Dishwasher not draining. Found a lot of mineral deposit built up inside. Hard water. The salt tank on the dishwasher was empty. I filled that with salt. The filter was covered in mineral deposit. I cleaned that out. The sump i cleaned some debris out. I cleaned some out of the drain too. And then I looped up and secured the drain line. Runs and drains great now."
We serviced a
LG DRYER
Model MISSING
Near Roseville, MN 55113
Nate
Job Details: 12/16/2022
"Dryer giving vent error code. Took dryer apart. Vacuumed out entire unit, and also cleaned vent going outside. Got a ton of lint out. Runs great now. Vents great. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Minneapolis, MN 55418
Nate
Job Details: 12/16/2022
Replaced broken door lock mechanism. Now it runs great.
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Plymouth, MN 55446
Phillip
Job Details: 12/16/2022
Today I replaced the door boot bellow. I ran a normal cycle checking for leaks. All good now leaks. Its drains and spinning good .
We serviced a
LG DRYER
Model DLE1101W
Near Chaska, MN 55318
Adam
Job Details: 12/16/2022
Unit was shutting its self off by itself. Found that when on time dry it was working properly and not shutting off. Was able to check the vent and was only at 11 mph. Recommend getting the vents clean. This one I wasnt able clean because of the length and where its located.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Eden Prairie, MN 55347
Adam
Job Details: 12/16/2022
Customer says not heating and making noise. Disassembled unit and found the two front rollers were bad and causing the unit to shake. Also found a wire on the heater was bad. Replaced wire and two rollers. Also told customer again they should get there vents cleanUnit is working properly now; used 2 4581EL2002h (ROLLER) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FHSS02
Near Eden Prairie, MN 55347
Adam
Job Details: 12/16/2022
Unit leaking and filling drip pan. Found the water valve was leaking. Quoted customer blue book. Replaced water valve with truck stock valve and my valve was leaking also. Its damaged. Have to order a new one and reschedule ; ordrng 1 W10408179 (I/M VALVE - DOUBLE COIL)
We serviced a
GE MONOGRAM++ MICROWAVE
Model ZSC1001KSS01
Near Eden Prairie, MN 55347
Adam
Job Details: 12/16/2022
Tried 3 different boards and still no luck. 2 of them Ill be able to return one I wont be able to so that one customer paid for. At this time they are going to try to get a new microwave. No labor was charged just part for unreturnable part; used 1 WB27X10860 (Board) from stock
We serviced a
MAYTAG DRYER
Model MDE6800AYW
Near Becker, MN 55308
Matt
Job Details: 12/16/2022
"Customer complaint is, NO HEAT AND DOES NOT SHUT OFF EVEN WHEN DOOR IS OPEN. Inspected and tested. Found the motor relay is stuck on and the dryer is tumbling if the door is shut. The dryer is heating and cycling between 225F and 115F. Needs a new main board. Part is NLA. Also if you can find the board, dryer is loud and squealing and is going to need a new belt, 2 rear rollers, idler pulley and front bearing glides. Installed new main board, belt, rollers, idler pulley and bearing glides. Tested and dryer is working great. Dryer is now fixed."
We serviced a
BOSCH DISHWASHER
Model SHE89PW55N/10
Near Plymouth, MN 55446
Phillip
Job Details: 12/16/2022
The customer complaint was the door does not close and when they push start it says door is open. I found the mounting tabs were hanging down and pushing on the door. The mounting tab screws have fallen out. I put in new longer screws and its good now. I checked the dishwasher over and all looks good. I advised the customer to clean it with a cleaner now and then.
We serviced a
WHIRLPOOL DRYER
Model wed8300sw2
Near Minneapolis, MN 55432
Nate
Job Details: 12/16/2022
"Broken door latch and blown relay on main PCB. Replaced relay soldering new one on. Replaced latch. Runs great now!; used 1 279570 (LATCH KIT), and 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2355PF5A
Near Eden Prairie, MN 55346
Adam
Job Details: 12/16/2022
Unit ice auger isnt working. Found the flap opens and water dispenser works. Replaced the ice auger motor and still no luck. They do have the light in the freezer stuck on all the time at random. Checked the door switch because the light was stuck on and its working properly. So there is a short somewhere or a bad control board. Customer is just going to pass on repairs and call us next time for a different repair. It still makes ice and water dispenser works
We serviced a
FISHER PAYKEL++ DRYER
Model DE7027J1US0
Near Plymouth, MN 55447
Phillip
Job Details: 12/16/2022
I ran the dryer with a wet comforter and its sounded normal. I did clean the lint out the duct housing and found a couple screws.
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Minneapolis, MN 55422
Phillip
Job Details: 12/16/2022
Water is leaking from the diverter. I ran diagnostics with the Newfi tool and it had a active fault for the turbidity sensor. I gave the customer a quoted for the sensor and diverter. Today I replaced the diverter and turbidity sensor. I ran the dishwasher and no leaks. I ran the firmware update. No other issues found.
We serviced a
GE REFRIGERATOR
Model GFE28GMKJES
Near Maple Grove, MN 55311
Phillip
Job Details: 12/16/2022
The customer complaint is that their is a random noise that comes and goes. The last time they heard the noise was on Sunday. When I arrived nothing was running. I hooked up the Newfi tool and cycled all the fans on. The fans sounded normal and the customer said the fans are not the noise but the fan I replaced last time did help with some of the noise. I cycled the compressor on and the customer said that its not as loud as they have heard it before but the compressor sound is what they hear just louder.
We serviced a
KITCHENAID DISHWASHER
Model KUDS25SHWH1
Near Elk River, MN 55330
Matt
Job Details: 12/15/2022
"Customer complaint is, CHILD LOCK IS ON & NOW DW WONT TURN ON-THINKS CONTRL PNL WENT BAD- PNL WKS INTERMIT. Inspected and tested. The child lock light is on and doesnt let you start a cycle and doesnt unlock. Customer said it did this about a month ago, and then started working again and has worked great until now. I disassembled panel and checked connections and everything looked good. After reassembling, the dishwasher is working again. I think something is going on with the control panel buttons. The control panel is only available in black. "
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA
Near Plymouth, MN 55441
Phillip
Job Details: 12/15/2022
The customer complaint is the dishwasher does not latch when the door is closed. I pushed on the door and it does not latch. The racks are not blocking the door. I removed the latch and found it stuck in closed. I reset the latch but its still stuck. I will need a new latch. I quoted for the repair. I collected the whole amount today. Nothing owed on Tuesday. ; ordrd 1 DD81-02197A (DOOR SWITCH)
We serviced a
AMANA DRYER
Model NED4800VQ1
Near Richmond, MN 56368
Seth
Job Details: 12/15/2022
"Loud when I tumbles, I found a cup of change and sheet rock screw in the felt seal causing the issue. I cleaned cavity oil the rollers and tested it. The dryer is now fixed"
We serviced a
FRIGIDAIRE RANGE
Model FPEF3081MFD
Near St. Cloud, MN 56301
Seth
Job Details: 12/15/2022
"Burner stays on and it smells funny. The PCB and wiring was melted"
We serviced a
FRIGIDAIRE RANGE
Model FGEF304DKFD
Near St. Cloud, MN 56301
Seth
Job Details: 12/15/2022
Lower oven temp runs away. The oven relay board has failed.
We serviced a
KENMORE REFRIGERATOR
Model 10656706500
Near Minneapolis, MN 55449
Nate
Job Details: 12/15/2022
"Replaced bad Icemaker. With optics sensor bypassed with jumper, and jumper in T and H on Icemaker, motor didnt run. With new Icemaker jumped and optics bypassed the icemaker motor runs and fills. Replaced and cycled it, filled with water. ; used 1 WPW10190965 (ICEMAKER) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWP3
Near Minneapolis, MN 55410
Delton
Job Details: 12/15/2022
Customer showed me video of leaking from float switch area onto floor. I ran test with soap on normal cycle for over 30 minutes and had no leaks. Not a suds issue as there were very little suds. I did tighten the nut for the float housing but that was after i did not find any leaks. Dishwasher has no errors and all functions are working good as im here. Customer will run it and use it as normal and keep an eye on that spot and see if it leaks and will call back if problem persists.If issue continues would possibly order float switch parts: Float WPW10195036; hosuing W10195035; float housing gasket 8531743; nut WPW10195038
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Andover, MN 55304
Matt
Job Details: 12/15/2022
"Customer complaint is, MULTIPLE LIGHTS ARE BURN OUT AGAIN & IN THE DRAWER. Inspected and tested. The FF compartment temperature is 37F and freezer is 0F. The top lights in the FF compartment and the freezer light are out. Found the freezer light has failed. Installed new freezer LED module and now all lights are working. Refrigerator is now fixed."
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Mound, MN 55364
Adam
Job Details: 12/15/2022
Boot/bellow was torn and needs to be replaced. Verified complaint. Disassembled unit and installed the bellow then reassembled unit. Tested unit multiple times for a leak and everything is working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Ham Lake, MN 55304
Matt
Job Details: 12/15/2022
"Customer complaint is, CHANGES TEMPERATURE FOR THE FRIDGE DRAWER. ICEMAKER NOT PRODUCING ICE. Inspected and tested. Found the ice maker is all frosted up. Needs the ice maker kit. Also the flex drawer rail wire harness is broken. Needs a new harness. Dana can find a ice maker kit and this rail harness, and call this in for authorization. I think the rail harness part number is DA96-00640A, but I couldnt find it on the parts diagram and this is the part number I find when I google it. Also I want 3 hours on my return trip and make sure the customer unplugs the refrigerator at least 24 hours before I come back. ; saved tckt"
We serviced a
LG WASHER
Model WT7200CW
Near Big Lake, MN 55309
Matt
Job Details: 12/15/2022
"Customer complaint is, LEAKING WATER OUT OF THE BOTTOM. Inspected and tested. Started washer on a speed wash and watched it fill, agitate and drain and washer was not leaking. I started a normal cycle with a load of towels and watched it for almost 30 minutes and it never leaked. Washer is not leaking while Im testing."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Becker, MN 55308
Matt
Job Details: 12/15/2022
"Customer complaint is, ITS PLUGGED IN & HAS POWER BUT LCD PANEL ISNT LIT UP- DONT HEAR COMPRESSOR RUNNING. Inspected and tested. Found the main board has failed. "
We serviced a
LG DRYER
Model DLE5977W
Near Coon Rapids, MN 55433
Nate
Job Details: 12/15/2022
"Squealing. Found a bad idler pully and two bad rollers. Replaced them, it runs great now. Vacuumed out all the lint. Cleaned and oiled roller shafts. ; used 1 DE634A (PULLEY), and 2 4581EL2002h (ROLLER) from stock"
We serviced a
GE REFRIGERATOR
Model GSH25JSCBSS
Near Chanhassen, MN 55317
Adam
Job Details: 12/15/2022
Water wasnt dispensing. Unhooked water from under freezer door to test water valve. Water is coming out so we know water is frozen in the door line. Which these fridges are notorious for it freezing. Steamed the line till it was cleared. Once it was cleared. I installed the heater kit from ge. Reassembled unit and now its working great. Let customer know to keep freezer at 0 and try to run the water a few times a day to keep it cleared
We serviced a
MAYTAG WALL OVEN++
Model MEW5530DDB17
Near St. Cloud, MN 56303
Seth
Job Details: 12/15/2022
The back option button was broken. I replaced the user interface and tested all the buttons were great and I preheated the bake to 250 and it worked as designed.
We serviced a
FRIGIDAIRE RANGE
Model FCRE305LAFF
Near Coon Rapids, MN 55433
Nate
Job Details: 12/15/2022
"Two issues. One is that it burns all their food. I ran the oven for 30 minutes at 350. Temps averaged 385. They said its never been calibrated, so I recalibrated it down 35 degrees. Temp sensor was already replaced. Other issue is a chemical smell. I disassembled the range and couldnt find anything abnormal or melted or charred. No foreign debris. I verified there is a chemical smell I could smell, but was unable to determine where it came from. Not from behind, under, or around the cavity. When I opened the door I could not smell it, but did smell something during pre heat. Customer said normally when she opens the oven door its so strong her eyes water. Please let ANT know the temp issue was fixed, but smell issue is not, and unable to fix the smell issue."
We serviced a
GE DISHWASHER
Model GDF530PSM2SS
Near Bloomington, MN 55437
Delton
Job Details: 12/15/2022
Ran test again and now when I plug in newfi it shows that there is a update for this issue. But did have temperature error still. Replaced turbidity sensor and updated software. Ran diagnostics and all fucntions are working good.
We serviced a
KENMORE DISHWASHER
Model 665.1581299
Near Farmington, MN 55024
Delton
Job Details: 12/15/2022
"Replaced touch console panel, door seal and deflectors. Tested and all buttons respond and washer fills and runs. No leaks. Dishwasher is working good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Osseo, MN 55311
Phillip
Job Details: 12/15/2022
The customer complaint was the ice maker does not make much ice. I first checked the temps in both compartments. The fresh food temp was around 38 and the freezer is around 0. The fresh food felt a little warm at first but it may have just defrosted. All the fans are working. I put into diagnostics and checked the ice maker for faults. The E2 fault motor lost position was stored. I ran the ice maker test and it passed. I ran the ice maker fill test and no water came out. I then removed the ice maker and checked to see if the fill tube was frozen. The fill tube was frozen. The heater is getting 120 when I run the heater test 19. The fascia and fill tube heater test good. The customer recently replaced the filter. A air bubble could have caused slow pressure and then the tube to freeze. I set to defrost every 8-10 hours. I advised them to give it 24 hours to make ice .
We serviced a
SAMSUNG REFRIGERATOR
Model RT21M6215SR/AA
Near Holdingford, MN 56340
Seth
Job Details: 12/15/2022
Still not making ice. The Ice maker was turned off when I arrived. I hooked it up to HASS it looked perfect. I turned it on and reset the fridge.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Maple Grove, MN 55369
Phillip
Job Details: 12/15/2022
The customer said the ice maker stopped making ice. They said right after it stopped making ice sometimes the water dispenser will run for a few seconds then stops dispensing water and the ice flap will open and close. It did it once and now its been working fine. I ran the ice maker diagnostics and when the ice maker should have been going to home position the ice motor just hums. It will needs a ice maker. I tried the water dispenser serval times and its working fine. The customer said the water dispenser has been working fine sines I was last here. Today I replaced the ice maker. It cycled and filled.
We serviced a
LG DRYER
Model DLG2532W
Near Medina, MN 55340
Adam
Job Details: 12/15/2022
Unit taking long time to dry. Took temps of unit while running unit would get up to 250 degrees in about 2 seconds then flame would cut out and would cool then do it again. Took the front off to watch flame. The flame is fat and looking like bad air flow. Cant get to the exhaust outside. When not hooked up unit is running at normal temps. Let customer know they need to get the vents cleaned. Once its been cleaned and if they still have a issue give us a call
We serviced a
KENMORE REFRIGERATOR
Model 111.7302571
Near Rogers, MN 55374
Phillip
Job Details: 12/15/2022
"The customer complaint was the fresh food section is not cooling at all. I found their are 2 evaps in the freezer and 2 fans. The fresh food evaporator is frost ip and the fan was not moving because of the frost build up. I defrosted the evaporator and then tested the heater, the bimetal and evaporator sensor. The sensor rating was all over the place. The reading for the right evaporator was 12. I replaced the sensor with a Samsung sensor we carry. I advised the customer to give it 24 hours. If the problem comes back it may need the main control. ; used 1 DA32-10104N (SENSOR ASSM - DEFROST) from stock"
We serviced a
LG DISHWASHER
Model LDT7797ST
Near Minneapolis, MN 55446
Adam
Job Details: 12/15/2022
Customers complaint is unit will stop middle of cycle and unit will beep and flash. They are able to restart it and it will start working. I tested unit multiple times and couldnt get anything to act up. Went through diagnostic mode also nothing was acting. Up. Looks like the door latch will flash and beep if it doesnt think the door is shut. Also could be a display or control board issue. These are common for the display board acting up. Explain to the customer to maybe watch it and if it starts acting up take a video or photos so we can see whats happening. If it happens again lets order the door latch to bring with us. AGM76209501 latch
We serviced a
LG DISHWASHER
Model LDF7551ST
Near Albertville, MN 55301
Phillip
Job Details: 12/15/2022
The customer said after the drain hose was replaced it now does not drain. I turned the drain on and it runs then stops and squeals. I turns on and off but never stays on long enough to drain. I removed the drain pump and it was clear no obstruction. I started the pump in my hand. If I put any pressure on the impeller it stops and squeals. It will need the drain pump. I gave quote for total repair. Coming back Monday. ; ordrd 1 ABQ73503004 (DRAIN PUMP ASSM)
We serviced a
WHIRLPOOL DRYER STACKED++
Model LTE5243DQB
Near Minnetonka, MN 55305
Nate
Job Details: 12/15/2022
"Replaced bad felt seal on drum and bad rollers. Cleaned the roller shafts, and vacuumed out dryer. Runs great now."
We serviced a
BOSCH DISHWASHER
Model SHV7PT53UC/01
Near Minnetonka, MN 55305
Nate
Job Details: 12/13/2022
"Not draining. Dishwasher was full of water. Sucked all the water out, found debris in the sump by the drain pump impeller. Cleaned out some tiny pieces of hard debris. Tried filling and draining it again, nothing came out. Then checked drain line where it connects to the plumbing under the sink and it was packed full of mineral deposits. They just got a water softener but I tested the water and its at 20 on a scale of 1-25. Very hard. After cleaning out drain connections, now it drains awesome, but still leaves film on dishes. They will have the softener serviced on Friday."
We serviced a
LG DRYER
Model DLEY1701W
Near Eden Prairie, MN 55346
Nate
Job Details: 12/13/2022
"Running loud. Replaced a bad idler pully and roller. Vacuumed out the lint. Oiled rollers. Runs great now. ; used 1 DE634A (PULLEY), and 1 4581EL3001E (ROLLER) from stock"
We serviced a
THOR++ RANGE
Model LRG3601U
Near Saint Paul, MN 55117
Delton
Job Details: 12/13/2022
Replaced thermostat and bake igniter. Tested and oven heats and temperature is reading correctly with my thermostat. Range is working good.
We serviced a
GE WASHER
Model GTW750CPL1DG
Near Becker, MN 55308
Matt
Job Details: 12/13/2022
"Customer complaint is, NOT SPINNING AND CONTINUES TO FILL UP. Inspected and tested. Found the drain pump has failed."
We serviced a
MAYTAG WASHER
Model MHWZ400TQ01
Near St. Cloud, MN 56301
Seth
Job Details: 12/13/2022
"Leaks. The rear main bearing has failed. It shakes bad and leaks when loaded heavily. This would need front&rear tub, door bellows, and the spin basket to repair. Please check with authorizations; saved tckt"
We serviced a
KENMORE WASHER
Model 79641473210
Near Saint Michael, MN 55376
Phillip
Job Details: 12/13/2022
Washer was not draining out the water so it would not advance into spin. I found the drain pump was bad. I quoted the customer for the repair. I replaced the drain pump. Tested good ; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock
We serviced a
WHIRLPOOL WALL OVEN++
Model GBD307PRS01
Near Minnetrista, MN 55375
Adam
Job Details: 12/13/2022
Installed new trim. Went to hook everything up and still having an issue with the touch pad not working. Sometimes says need to be reprogrammed others giving the f2e0 code for touch pad. Needs a new touch pad; states that autho needed