Service History 393 - Omega Force Appliance Repair

We serviced a

LG WASHER FRONT LOA

Model WM3170CW

Near Albertville, Minnesota 55301

Matt

Job Details: 02/09/2022

"Customer complaint is, house inspector said the washer had signs of leaking. Theres staining on front of the washer, but most front load washers have that. Door is sealing good. I tested washer and its not leaking. Washer is operating normal. If you dont keep the seal and door clean, most front loads will leak a little. Also on these front loads, just opening the door when its wet will cause water to run down the front. Washer is operating normal and not leaking."

We serviced a

FISHER PAYKEL DISHWASHER

Model DD24DI7

Near Chaska, Minnesota 55318

Phillip

Job Details: 02/09/2022

Dishwasher was dead on arrival. Found the switch under the sink was turned off. Turned switch on and now is working properly. Was very sudsy so ran a few cycles and everything is well.

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED92HEFW0

Near Victoria, Minnesota 55386

Phillip

Job Details: 02/09/2022

Dryer wasnt heating and had a line 2 error code. Found out the heating element was burned and shorted replace heater and cleaning inside dryer. Advised customer to get vents cleaned also; used 1 WP8544771 (LONG ELEMENT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS4

Near Rogers, Minnesota 55374

Matt

Job Details: 02/09/2022

"Customer complaint is, LEAKS AT HOSES? Inspected and tested. Found one of the plastic nuts on the heating element was loose and was leaking. Tightened up nut and tested dishwasher. Dishwasher is working great and not leaking. Dishwasher is now fixed."

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF448AAW/XAA

Near Andover, Minnesota 55304

Matt

Job Details: 02/09/2022

"Customer complaint is, NOT DRAINING SCREEN SAYS 'CHECK DRAIN FILTER' AND 'NOT DRAINING'. Inspected and tested."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2315TS0

Near Minneapolis, Minnesota 55444

Matt

Job Details: 02/09/2022

"Customer complaint is, TEMPS WILL TURN OFF AND TEMPS FLASHING FRZR MORE SO THAN FF. ICE MAKER WANTS TO MAKE ICE CONSTANTLY. Inspected and tested. Board and ice maker are bad. Needs a new board and ice maker. Parts on order. ; ordrd 1 A01078804 (Board) and 1 241798231 (Ice maker)"

We serviced a

LG WASHER FRONT LOA

Model WM3488HW

Near Plymouth, Minnesota 55441

Seth

Job Details: 02/09/2022

Failed water valve. I could not duplicate issue per Rob we did both valves. I tested it. The washer is now fixed. Please call and collect thanks.; pckd up 1 5220FR2006H (Single valve) and 1 AJU71030102 (Triple cold)

We serviced a

LG STACKED WASHER

Model WM3270CW

Near Minneapolis, Minnesota 55406

Nate

Job Details: 02/09/2022

Shaking and banging when it runs. Bearing is good. Floor has a lot of give to it. Flood pan isnt sitting flush on sub floor. Was able to get little shim under dryer to lesson the sound of metal. Customer will probably put a more solid and even sub floor under washer. Nothing to fix on washer.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Minneapolis, Minnesota 55430

Matt

Job Details: 02/09/2022

"Customer complaint is, ALWAYS HAVE TO UNPLUG IT AS IT MAKES NOISE AND DOOR ISSUE. Inspected and tested. This microwave is in rough shape. The door is broken and is falling apart and keeps beeping like a button is stuck. The grill/vent cover is broken, and the glass turntable is missing and they have one in there that sits crooked. Microwave is going to need a whole new door at minimum and probably the door interlocks Part numbers W11196126, W11196131 for the door and W10701701 for the grill cover and W11402532 for the turntable. ; saved tckt"

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model GHW9150PW3

Near Minneapolis, Minnesota 55416

Nate

Job Details: 02/09/2022

"Water filling tub when washer is off. Needs new water valve. No leaks now. Works great. ; pckd up 1 WP8181694 (Water valve)"

We serviced a

ELECTROLUX WASHER FRONT LOA

Model EIFLS55IMB0

Near Minneapolis, Minnesota 55418

Nate

Job Details: 02/09/2022

"Not draining. The filter was totally clogged with hair and other stuff. Drain pump is good. Cleaned it all out, drains great now."

We serviced a

GE WASHER FRONT LOA

Model GFW148SSM0WW

Near Bloomington, Minnesota 55425

Delton

Job Details: 02/08/2022

"Replaced door and door lock, tested and door now opens/closes easily. Washer is working good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF560SAFM2

Near Otsego, Minnesota 55301

Matt

Job Details: 02/08/2022

"Customer complaint is, NOT COMPLETELY CLEANING AND NOT DRAINING AND SMELLS BAD. BLACK SPECKS ON DISHES. Inspected and tested. Found the drain hose is really long and changes to a rubber hose and then theres a goofy fitting at the garbage disposal thats made out of rubber that is restricting flow and I found a lot of buildup there. I showed this to the customer and recommended they replace the rubber hose with a plastic extension hose and eliminate the extra fitting at the garbage disposal. Also when I ran water in the sink it was backing up into the sink because the garbage disposal was plugged. I showed this to the customer and told them its really important to keep the garbage disposal clear, otherwise the dishwasher cant drain fully. I cleaned out drain hose and ran dishwasher for over 20 minutes and it was working and draining great. Dishwasher is operating normal."

We serviced a

AMANA WASHER TOP LOAD

Model LW9203W2

Near St. Cloud, Minnesota 56304

Seth

Job Details: 02/08/2022

Stopped and smelled bad. Locked up motor was found part 34571P-NLA please source. Also need a belt 28808.; saved tckt

We serviced a

MAYTAG DRYER- ELECTRIC

Model MEDB725BWO

Near Monticello, Minnesota 55362

Seth

Job Details: 02/08/2022

Customer had a flood due to a frozen valve. Upon arrival and inspection I found a plumber had previously been on site and had isolated the waterlines so the leaking would not continue. I pulled the front off of the machine and found the inside thoroughly clean but the motor was very loud. I put unit back together and tested it and it heat and ran. I inspected the vent outside the home and found lint had held it open and caused the water valve to freeze in the dryer causing the flood and failure. I recommended the customer replace the vent on the outside of his house and left suggestions. I cleaned the flapper on the exterior of the house thoroughly until I got it to close properly. The customer has decided to replace unit not to continue using this one. See attached pictures. The customer noted very cold temperatures in the laundry room so much so that they close the door and isolated it because it was making the home cold. I find the cause of the failure was a failed exterior vent flap that caused the water valve to freeze in the dryer.

We serviced a

LG WASHER TOP LOAD

Model WT5270CW

Near Saint Michael, Minnesota 55376

Seth

Job Details: 02/08/2022

Squeaking and wont spin fast. Upon arrival and inspection I found the wash plate was loose. I removed it checked for obstructions and reinstalled it. I tipped unit up and found the inside of the cavity very rusty. There are places where the drum had impacted the side of unit and pushed it out. The rotor is making contact with the stater and the gearbox wash plate shaft is loose. I quoted job via blue book. The customer will reach out if they would like to move forward.

We serviced a

FRIGIDAIRE WASHER FRONT LOA

Model ATF6000FS2

Near Rogers, Minnesota 55374

Seth

Job Details: 02/08/2022

"I installed the parts sent and the washer now works, but it is not right. See pics the outer door has broken plastic keepers and door is not aligned they will have to lift the door to fix. The landlord is not available please reach out and see what he wants to do. Blue book quote is attached ; saved tckt"

We serviced a

GE REFRIGERATOR

Model GLE12HSLBRSS

Near Minneapolis, Minnesota 55419

Delton

Job Details: 02/08/2022

Replaced ice maker and water valve. Informed customer 24 hours before will start making ice. Refrigerator is working good.; pckd up 1 WR30X10093 (1)

We serviced a

GE DRYER- ELECTRIC

Model DCVH480EK1WW

Near Minnetonka, Minnesota 55343

Delton

Job Details: 02/08/2022

"Replaced belt, tested and dryer is tumbling and heating."

We serviced a

KITCHENAID REFRIGERATOR

Model KSRB25FHSS02

Near Eden Prairie, Minnesota 55347

Delton

Job Details: 02/08/2022

"Found that the compressor start relay was bad. Replaced relay, tested and refrigerator compressor starts and refrigerator is cooling. Refrigerator door side cams are worn out. Ordering parts and rescheduling.; ordrd 1 Pro41 (Compressor relay) and 2 Wp2182179 (Upper cam)s and 2 Wpw10329686 (Lower cam)s"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW0

Near Savage, Minnesota 55378

Delton

Job Details: 02/08/2022

"Customer showed me a video of failure of when washer will start then within 5 minutes say complete but water hasnt entered washer yet (can hear clicking like shifter is trying to engage. I ran diagnostics and washer has F7E4 clutch/shifter error. I ran quick diagnostics test and all functions are working. I ran quick wash and it completed. Customer says this intermittent.Every time i tested clutch it shifted and worked every time. So either its electronic issue or shifter/clutch intermittently failing.Shifter kit and clutch parts are not in stock. Need to order parts and reschedule clutch w1075448; shifter/slider kit w10734521.Need autho?; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL RANGE- ELECTRIC

Model WFE714HLAS0

Near Savage, Minnesota 55378

Delton

Job Details: 02/08/2022

"Replaced bake element, tested and oven preheated and is working good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GTGXNQ00

Near Burnsville, Minnesota 55337

Delton

Job Details: 02/08/2022

"Replaced listed parts, tested and refrigerator is cooling and working good."

We serviced a

GE REFRIGERATOR

Model GFE27GSDASS

Near Rogers, Minnesota 55374

Matt

Job Details: 02/08/2022

"Customer complaint is, BOTTOM DRAWER IS FREEZING, BUT TOP ISNT COOLING. Inspected and tested. Found the FF evaporator fan has failed. Quoted customer $266. to install new fan. Customer approved repairs. Installed new FF evaporator fan and tested. Refrigerator is starting to cool nicely. Refrigerator is now fixed. ; used 1 WR60X29099 (DC FRESH FOOD FAN) from stock"

We serviced a

GE REFRIGERATOR

Model PFSS5RKZASS

Near Minneapolis, Minnesota 55412

Nate

Job Details: 02/08/2022

". Fridge lights flickering and compressor sporadically stopping and starting. Fans doing the same. Has a bad main control board. Replaced the board, it runs great now with no lights flickering, etc.; used 1 WR55X11098 (MAIN BOARD) from stock"

We serviced a

KENMORE WASHER TOP LOAD

Model 11015862400

Near Minneapolis, Minnesota 55422

Nate

Job Details: 02/08/2022

"Not spinning or agitating. Found a bad clutch, coupling, and gearcase. Replaced all three, runs awesome now.; used 1 285753A (DD COUPLER), and 1 285785 (CLUTCH) from stock"

We serviced a

GE WASHER FRONT LOA

Model WSXH208H3WW

Near Osseo, Minnesota 55311

Seth

Job Details: 02/08/2022

"Customers complaint with the washer is that it only fills with hot water, it does not drain, and it wont go into the spin cycle on any of the three options. Upon arrival and inspection I found the event is located underneath cabinetry. The lid is missing from the unit. This is also two of the dryer. I mentioned this to customer and made sure they realize the implications of that. I tested dryer and all three wash options and could not get unit to spin out. The spin cycle does not engage. Customer mentioned that they had a membrane rupture from their water softener and it is likely that it is resin beads in the filter before the cold water valve causing this issue. I also noticed while on site that the drain pump is failing and is very loud. Please call into authorizations this machine Will need a drain pump-WH23X10016, and motorwater valve - WH13X10016, and door lock - WH10X27534. t.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT359SFYM00

Near Plymouth, Minnesota 55441

Seth

Job Details: 02/08/2022

Not cooling and leaking water from rear of fridge by the compressor. There was an ice ball in the FF on the liner. Compressor cover was wet and floor was damaged where moisture was leaking. Sealed system/body failure.

We serviced a

LG WASHER FRONT LOA

Model WM4270HWA

Near Maple Grove, Minnesota 55311

Matt

Job Details: 02/08/2022

"Customer complaint is, WONT TURN ON. Inspected and tested. Found the washer wouldnt power on. I have 120V to the board, but the light is not on. The main board has failed. Also with what the customer is explaining to me with what the washer was doing before it died, I think its going to need a drain pump to. Quoted customer to install new board and drain pump. Customer approved repairs. Parts on order. ; ordrd 1 EBR78534502 (Main board)"

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF42H5000AW/A2

Near Minneapolis, Minnesota 55416

Nate

Job Details: 02/08/2022

Not going through a cycle. Only 4 minutes and then a 4E error. Found a worn through pressure sensor hose. Put electrical tape around it to try and seal it. Still didnt seal it well enough. Ordered new pressure sensor hose. Coming back Tuesday to install. ; ordrd 1 DC97-14545F (Pressure sensor hose)

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW9050XW00

Near Hopkins, Minnesota 55343

Nate

Job Details: 02/08/2022

Not spinning. Found the inner tub is completely detached from outer tub and bearing. Called owner and let her know what that would cost..

We serviced a

MAYTAG REFRIGERATOR

Model MTF2156GEW

Near Blaine, Minnesota 55434

Matt

Job Details: 02/08/2022

"Customer complaint is, NOT COOLING BUT FREEZER IS FINE. Inspected and tested. Found the evaporator fan motor has failed. I defrosted the evaporator and after 20 minutes it was only frosted over about 50 percent. The sealed system is only running at about 50 percent capacity, sealed system is failing. Fan motor is NLA. Refrigerator needs to be replaced."

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS/XAA

Near Hopkins, Minnesota 55343

Nate

Job Details: 02/08/2022

Needs new inverter board DA41-00614B . Left message for customer that we would start with then inverter board but it may also need the main control as well. DA92-00233D. Quoted for that as well. Fridge not cooling. Tested everything and all tests good except for boards. Boards not showing any error codes which they should.

We serviced a

JENN-AIR MICROWAVE

Model JMC9158BAS

Near Chanhassen, Minnesota 55317

Nate

Job Details: 02/08/2022

"Not heating. Had a bad magnetron. Replaced it, heats great. ; used 1 2M248H (MAGNETRON) from stock"

We serviced a

LG RANGE- GAS

Model LRG3095SW/00

Near Anoka, Minnesota 55303

Matt

Job Details: 02/08/2022

"Customer complaint is, WONT IGNITE. Inspected and tested. Found the bake ignitor has failed. Also the shield that sits above the bake burner is cracked and warped. I cant find it in stock anywhere. Quoted customer to install new ignitor and a additional to install the burner shield if we can find it. Customer approved repairs. I installed the ignitor the first visit. Installed burner shield and tested. Oven is working great. Oven is now fixed."

We serviced a

GE STACKED WASHER

Model GTW220ACK3WW

Near Minnetonka, Minnesota 55305

Seth

Job Details: 02/08/2022

"Wont spin, gets off balance every load. Upon arrival and inspection I found the gearbox is leaking oil. The belt is ruined, and unit would not spin at all. Gearbox - WH38X27335, belt - WH01X24697, lid switch - WH08X32697. I quoted they declined repairs."

We serviced a

WHIRLPOOL STACKED DRYER

Model LTE6234DQ3

Near Ramsey, Minnesota 55303

Matt

Job Details: 02/08/2022

"Customer complaint is, NOT STARTING AND TAKES ALONG TIME TO DRY. Inspected and tested. Found the power cord was melted at the block. Also the vent is not connected in the back and the inside of the dryer is full of lint. Quoted customer to install new cord and vacuum out inside of dryer. Customer approved repairs. Installed new cord and cleaned out inside of dryer. Tested dryer and its working great. Dryer is now fixed. ; used 1 CORD-4PRONGDRYER (84621 4 PRONG DRYER CORD) from stock"

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED5800BW

Near Ramsey, Minnesota 55303

Matt

Job Details: 02/07/2022

"Customer complaint is, BACK PANEL OF THE UNIT SMELLS LIKE SOMETHING (ELECTRICAL) INSIDE HAS BURNED. Inspected and tested. Found the motor relay on the board is fried. Quoted customer to install new board. Customer is going to think about it and shop around for a new one and will call us back if they want to do the repair. Part number WPW10568610 if they call us back and want us to order the part. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Ramsey, Minnesota 55303

Matt

Job Details: 02/07/2022

"Customer complaint is, LEAKING. Inspected and tested. Found the diverter seal is leaking. The seals we carry dont work, and the parts diagram says its not sold separately from the sump. Quoted customer to install new sump assembly. Customer approved repairs. Installed new sump assembly and tested. Its still leaking from the diverter seal. I got a bad seal. Ordering new sump assembly. Installed new sump assembly and tested. Dishwasher is working great and not leaking. Dishwasher is now fixed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2VHEXTB01

Near Minneapolis, Minnesota 55448

Matt

Job Details: 02/07/2022

"Customer complaint is, LEAKS. Inspected and tested. Found the evaporator defrost drain is plugged. Defrosted freezer and cleaned out drain. Tested refrigerator and its working great. Refrigerator is now fixed."

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US

Near Burnsville, Minnesota 55337

Delton

Job Details: 02/07/2022

"Found that has very slow drain also leaks into drip pan. Inside is full of gunk. Would need sump assembly, large and small drain hose, case break/overflow part.Sump is on BOSump/motor assembly dd82-01246a; case break dd82-01373a; inner drain hose dd81-01543a; drain hose dd81-02331aNeed 2 hours on return trip if parts are found.; saved tckt"

We serviced a

KENMORE DRYER- ELECTRIC

Model 417.8112231

Near Blaine, Minnesota 55434

Matt

Job Details: 02/07/2022

"Customer complaint is, Burning Smell. Inspected found the breaker was tripped. Reset breaker and tested dryer. Dryer is running and heating great and is cycling between 215F and 125F. I ran dryer for over 30 minutes and dryer is operating normal and I dont smell anything or see anything that was burning. Could be a problem with the outlet or house wiring."

We serviced a

KENMORE WASHER TOP LOAD

Model 11015862400

Near Minneapolis, Minnesota 55422

Nate

Job Details: 02/07/2022

"Not spinning. Has a bad transmission, broken coupling, and needs new clutch. Ordered new transmission.; ordrd 1 285753A (Gearcase)"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW8040DW2

Near Minneapolis, Minnesota 55422

Nate

Job Details: 02/07/2022

Leaking water from underneath. Found the gearcase is spraying oil around the inside of the cabinet. Water leaking from gearcase. Needs W11455453 which is $150 over part Autho limit. DW can you please submit to Lowes for authorization? ; O-emld tckt

We serviced a

LG WASHER FRONT LOA

Model WM3570HWA

Near Minneapolis, Minnesota 55406

Nate

Job Details: 02/07/2022

"Not completing cycle. Stops part way, gives LE error. Replaced a bad hall sensor. Went through test mode, spins great now.; used 1 6501KW2002A (HALL SENSOR) from stock"

We serviced a

BOSCH DISHWASHER

Model SHU680UC/UC12

Near Minneapolis, Minnesota 55438

Delton

Job Details: 02/07/2022

"Dishwasher not draining and not turning on. Found that the the power line to dishwasher was burnt off. Cut out bad section of burnt wire, added new wire nuts, tested and dishwasher now powers on and all functions are working good."

We serviced a

WHIRLPOOL WALL OVEN- ELECT

Model RBD275PDS14

Near Eden Prairie, Minnesota 55347

Delton

Job Details: 02/07/2022

"I pulled part with console touch pad. Please process paper work to get this sent in.; saved tckt , states that autho needed"

We serviced a

KENMORE STACKED WASHER

Model 41794702300

Near Richfield, Minnesota 55423

Delton

Job Details: 02/07/2022

"Customer said they put in big comforter and during cycle was leaking water on floor. I Ran test and did not find any leaks. Ran load of towels and washer, fills, agitates, drains and spins. No leaks. Customer said that squeaking sound happened once before. I did not hear squeak, I oiled up idler wheel anyways.Appears that comforter was too big and was being pushed out over top rim of washer and leaking, or going out of balance and water would spray over rim during rinse cycle. Customer is aware now not to put huge loads into washer.While Im here washer is running and working good."

We serviced a

FRIGIDAIRE MICROWAVE

Model LFMV1645TF

Near Shakopee, Minnesota 55379

Nate

Job Details: 02/07/2022

"Popping breaker when you run it. Door latches were bent and receivers worn down. Needed new choke kit which included trim, receiver, microswitches and latch. Works great now after replacing those components."

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Chanhassen, Minnesota 55317

Nate

Job Details: 02/07/2022

"Water had backed up drain pipe from sink and then gone down into dishwasher. The dishwasher drain line had an extension on it that made it much longer. I removed the extension, and looped it up. Drains and runs great. Ran water in sink for awhile and it doesnt back up."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF0A

Near Becker, Minnesota 55308

Seth

Job Details: 02/07/2022

"I-20 error, unit stops and wont start till its power cycled, occasional leak. Upon arrival and inspection I found the error state and replaced the pressure sense are per Frigidaires service bulletin. I restarted machine but could not get it to reset or calibrate. We need the following parts and authorization to return. 117512430 - UI, and 117492610 - main board.; used 1 5304504077 (PRESSURE SENSOR KIT) from stock, states that autho needed"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model LSC8244EQ1

Near Elk River, Minnesota 55330

Seth

Job Details: 02/07/2022

Unit does not spin. A couple or has failed. I replace a field coupler and tested. The washer is now fixed.; used 1 285753A (DD COUPLER) from stock

We serviced a

LG DRYER- ELECTRIC

Model DLE2601W

Near Otsego, Minnesota 55374

Seth

Job Details: 02/07/2022

Dryers loud when it tumbles. Upon arrival and inspection two failed support rollers were found. I replaced all four and cleaned unit thoroughly. I tested the dryer and its no longer making the screeching noise.; used 4 4581EL2002h (ROLLER) from stock

We serviced a

GE DISHWASHER

Model GLD5860L15SS

Near Minneapolis, Minnesota 55404

Delton

Job Details: 02/07/2022

Found that plastic on console panel is warped and door switch plunger is not hitting the door switches to advance dishwasher cycle. I lined up and secured plunger and it does hit the door switches.

We serviced a

KITCHENAID DISHWASHER

Model UNAVAILABLE

Near Eden Prairie, Minnesota 55347

Nate

Job Details: 02/07/2022

Installed new dishwasher. Runs great. Came with its own installation kit. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1821QS6A

Near Minneapolis, Minnesota 55413

Delton

Job Details: 02/07/2022

Found that there is only %10 frost pattern on evaporator. Sealed system problem. Refrigerator is out of the 5 year sealed system warranty. I showed him and explained that its a major repair and would costs close to or more than a replacement of this model.

We serviced a

LG REFRIGERATOR

Model Lmx31985st/00

Near Otsego, Minnesota 55374

Seth

Job Details: 02/07/2022

The fridge is not cooling. Upon arrival and inspection I found the fridge was unplugged I spoke with a customer and got details of the failure. I checked the unit and all the fans are working and the compressor was running. Customer noted the compressor was running but it just wasnt cooling previously. The customer had a plastic bag wrapped around the waterline where there was a leak. I shut off the water at the supply in the basement so that she would not have a problem.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5000DW1

Near Champlin, Minnesota 55316

Seth

Job Details: 02/07/2022

"Failed gear box was found I quoted with an actuator since it was loud and did not actuate in test mode consistently. Customer will,let us know if he wants to move foreword."

We serviced a

KENMORE RANGE- ELECTRIC

Model 66595142300

Near Osseo, Minnesota 55369

Seth

Job Details: 02/07/2022

Not heating preheating takes an hour. I tested the machine and found it to be working great. I believe the power cycling it may have reset the control board. I left the customer instructions on calibration since she did not have the owners manual. If issue persists we will need to replace the main control board.

We serviced a

LG REFRIGERATOR

Model Lfxc24726s

Near Long Lake, Minnesota 55356

Seth

Job Details: 02/07/2022

Not cooling. Failed sealed system was found. I recommend working with LG directly for repair or HSP since they have a policy.

We serviced a

WHIRLPOOL COOKTOP- GAS

Model GLT3057RQ01

Near Minneapolis, Minnesota 55406

Delton

Job Details: 02/07/2022

Replaced wire harness and spark module. Tested and cooktop ignites and is heating good.

We serviced a

SAMSUNG DISHWASHER

Model DW80J7550UG/AA01

Near Plymouth, Minnesota 55446

Matt

Job Details: 02/07/2022

"Customer complaint is, LEAKING WATER. Inspected and tested. Found the drain hose was split behind the dishwasher dumping all the water on the floor. Needs a new drain hose. Part on order. ; ordrd 1 DD67-00116A (Drain hose)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHC2345LF5

Near Hanover, Minnesota 55341

Matt

Job Details: 02/04/2022

"Customer complaint is, NOT MAKING ICE. Inspected and tested. Found the fill tube at the ice maker was frozen. Installed new water valve and defrosted ice from tube. Cycled ice maker and it filled with water. Ice maker is now fixed. ; used 1 242252702 (VALVE) from stock"

We serviced a

LG DRYER- GAS

Model DLG7301WE

Near Andover, Minnesota 55304

Matt

Job Details: 02/04/2022

"Customer complaint is, GETTING A D90 ERROR CODE. Inspected and tested. Started dryer on time dry and heat got up to 275F before I had to shut it off. Disconnected vent and heat is cycling perfectly between 210F and 105F. Airflow on back of dryer is 26mph. I cant check the outside because it vents out the roof. Reconnected vent and it got up to 275F again before I shut it off. The problem is with the vent. Its possible the vent is covered in snow on the roof. Showed customer that the dryer is operating normal with the vent disconnected."

We serviced a

KENMORE WASHER FRONT LOA

Model 79641983410

Near Elk River, Minnesota 55330

Matt

Job Details: 02/04/2022

"Customer complaint is, FRONT LEFT CORNER WATER COMES OUT. SLOW LEAK. Inspected and tested. Found the hot water hose was loose and leaking at the valve on the back of washer. Tightened up hose and ran washer through a express wash and did not find any other leaks. Washer is working great. Washer is now fixed."

We serviced a

SAMSUNG DISHWASHER

Model DW80J7550UG/AA01

Near Becker, Minnesota 55308

Matt

Job Details: 02/04/2022

"Customer complaint is, NOT CLEANING WELL. Inspected and tested. Dishwasher seems like its not switching back in forth between top and bottom. Quoted customer to install new water guide and circulation pump. ."

We serviced a

MAYTAG WASHER FRONT LOA

Model MHWE300VWOO

Near Sauk Rapids, Minnesota 56379

Seth

Job Details: 02/04/2022

"Not starting. Failed spider, metal was throughout the drain pump assy, concrete weights crumbled, spin drum a 1/4in play. I sucked out the water and got the clothes out but unit is non-operative. Please call into authorizations.; saved tckt"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWC565FW2

Near St. Cloud, Minnesota 56303

Seth

Job Details: 02/04/2022

"Shifter had jumped out of the clutch, coins had jammed the agitator. I removed the coins reset the actuator and tested. The washer is now fixed."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF6B

Near Corcoran, Minnesota 55340

Seth

Job Details: 02/04/2022

"Not cleaning. Spray arms and filter were totally plugged. I cleaned and tested but arms continue to fill with garbage. This unit has been used improperly and is contaminated. I cleaned and cleared out what I could and left instructions on how to clean the filters and spray arms. The dishwasher is working as designed, customer will work to maintain and clear the contamination as it presents itself."

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW8400TW02

Near Minneapolis, Minnesota 55416

Seth

Job Details: 02/04/2022

"SD error, not draining. Failed pump. The rear bearing has failed as well there is 1/16-1/8 play. Customer willlet us know if she wants us to replaced the pump."

We serviced a

IKEA REFRIGERATOR

Model ID5HHEXVS02

Near Eagan, Minnesota 55121

Delton

Job Details: 02/04/2022

Found that compressor is shorted and as soon as its plugged in it pops the breaker. I unplugged compressor and refrigerator runs. Would need sealed system repair. Send to Authorization.; O-emld tckt

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2418US2A

Near Minneapolis, Minnesota 55409

Delton

Job Details: 02/04/2022

"Found that drain pump is bad. Replaced drain pump, tested and dishwasher now drains and is working good.Office collects payment on this right?; used 1 A00126401 (DRAIN PUMP) from stock"

We serviced a

GE REFRIGERATOR

Model GLE12HSLBRSS

Near Minneapolis, Minnesota 55419

Delton

Job Details: 02/04/2022

"Found that the fill line to ice maker is partially ice over so when it fills water spills over and ice maker plastic is cracked. Ordering ice maker, water valve and rescheduling.; ordrd 1 Wr57x21246 (Water valve)"

We serviced a

LG WASHER FRONT LOA

Model WM8100HVA

Near Minneapolis, Minnesota 55436

Delton

Job Details: 02/04/2022

"Replaced control board, tested and washer powers on and all functions are working good. Wash cycle started and is working.Customer wasnt home and her parents were there. Please contact customer and collect payment."

We serviced a

GE DRYER- ELECTRIC

Model DCVH480EK1WW

Near Minnetonka, Minnesota 55343

Delton

Job Details: 02/04/2022

Found that belt broke and shut off switch to dryer. Small form factor apartment dryer we dont stock that size. Ordering dryer belt and rescheduling.; ordrd 1 WE12X10015 (Belt)

We serviced a

KITCHENAID RANGE- GAS

Model KGSS907SSS03

Near Minneapolis, Minnesota 55431

Delton

Job Details: 02/04/2022

"Found that bake igniter not always sparking to ignite flame. Customer approved estimate for new bake igniter, tested and oven now ignites every time and preheated and cycles heat. Oven is working good."

We serviced a

WHIRLPOOL RANGE- ELECTRIC

Model WFE714HLAS0

Near Savage, Minnesota 55378

Delton

Job Details: 02/04/2022

Bake element is bad. Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 W10779716 (Bake element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Apple Valley, Minnesota 55124

Delton

Job Details: 02/04/2022

"Replaced control board, defrost thermistor, and drain kit. Defrosted evaporator. Tested and refrigerator now drains correctly, is cooling and running quiet. Refrigerator is working good."

We serviced a

LG WASHER FRONT LOA

Model n/a

Near Otsego, Minnesota 55301

Matt

Job Details: 02/04/2022

"Customer complaint is, STOPS AT RINSE AND SPIN CYCLE. Inspected and tested. Found the drain pump has failed. Quoted customer to install new pump. Customer approved repairs. Installed new drain pump and tested. Washer is working great. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2651KGB

Near Burnsville, Minnesota 55337

Delton

Job Details: 02/04/2022

"Find that it is leaking where the range kinked the line originally, was not leaking when we were there last time but since it runs underneath cabinet and a lazy Susan maybe it caught on that and moved it to where it started leaking? Either way that whole line should be replaced since its leaking and how its routed.I shut off water and no longer leaking, customer has towel and fan to dry out area..; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE STACKED WASHER

Model FFLG2022MW0

Near Big Lake, Minnesota 55309

Matt

Job Details: 02/03/2022

"Customer complaint is, Not draining. Customer had washer partially disassembled when I got here. I removed the drain pump and found one of the fins on the pump was broken and it sounds really crunchy. Reassembled and tested. Washer is draining fine, but drain pump sounds horrible. Quoted customer to install new pump. Customer approved repairs. Installed new drain pump and tested with a load of towels. Now its leaking from the tub seal. Quoted customer to install new tub seal and drain pump. Customer declined repairs for now and is probably going to replace it."

We serviced a

SAMSUNG DRYER- GAS

Model DV220AGW/XAA

Near Oak Grove, Minnesota 55303

Matt

Job Details: 02/03/2022

"Customer complaint is, RUNS FOR 20 MINS AND SHUTS OFF, RESTART WORKS ANOTHER 7 MINS THEN SHUTS OFF AGAIN. Inspected and tested. Airflow on outside is 19mph. Dryer was running perfectly for almost 20 minutes and then shut down and wouldnt let me start it again for like 5 minutes. I started it again it watched it for 50 minutes and it never shut off and heat was cycling perfectly the whole time. I think the board is failing. Board is NLA. Customer is just going to use it for now and replace it when it dies completely."

We serviced a

KENMORE REFRIGERATOR

Model 59672383411

Near Kimball, Minnesota 55353

Seth

Job Details: 02/03/2022

"Intermittently not cooling but recovers after time. I replace the main control board and the inverter board testing the compressor electronically it tested out fine. I got all the correct voltages from the main control board compressor started up as designed. The fridge is now repaired. Thank you; saved tckt , states that autho needed"

We serviced a

LG DISHWASHER

Model LDT7797BD

Near Rockford, Minnesota 55373

Seth

Job Details: 02/03/2022

Customer complains that theyre getting into an overflow error again and they have been seeing steam escaping from the seal as before. Upon arrival and inspection I verified that the seals that I previously put back in place were working and in place and they were great. I looked at the tub again and found it to be irregular and I believe the cause of the leaking moisture and overflow errors. There are many contact points on the door where it is hit racks and there has been rack interference. I looked over the documentation provided from LG on leaks and did not see any other root cause outside of what was previously stated the left side is built taller than the right hand side. The tub is irregular. .; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Burnsville, Minnesota 55337

Delton

Job Details: 02/03/2022

"Replaced motor, sump assembly, tested and dishwasher is running and working good."

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW94HEXW2

Near Coon Rapids, Minnesota 55433

Matt

Job Details: 02/03/2022

"Customer complaint is, PREVIOUS COMPANY SAID THE PUMP IS BAD. Customer had everything disconnected from the back of washer, so I disassembled washer and found the drain pump filter was plugged solid. Cleaned out filter and reassembled. I went to put the hoses back on and found the threads on the valve are stripped. Needs a new valve. I wasnt able to test anything further. Quoted customer to install new valve. Customer approved repairs. Installed new valve and tested. Washer is working great. Washer is now fixed."

We serviced a

GE STACKED WASHER

Model GUD27ESSM1WW

Near Savage, Minnesota 55378

Delton

Job Details: 02/03/2022

"Found that the washer would fill but not agitate or spin. Found that there were 10-15 socks and debris of clothing got wrapped up in motor and locked up motor and belt was half off. I cleaned out and removed socks and clothing that had fallen in cabinet. Put back on belt, tested and washer is agitates and spins out. Washer is working good."

We serviced a

LG WASHER TOP LOAD

Model WT7100CW

Near Savage, Minnesota 55378

Delton

Job Details: 02/03/2022

"Customer says washer is still constantly tripping the GFI outlet. I tested washer and it ran for 15 seconds and gfi tripped and when i reset it, GFI outlet will trip within 10 seconds. I unplugged washer and GFI still tripped. I ran extension cord to another outlet and washer is running and working good. GFI outlet is bad, or something else is causing it to trip.Will need to be transferred to an electrician.; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW5620HW1

Near Eden Prairie, Minnesota 55344

Phillip

Job Details: 02/03/2022

"We verified with the customer the issue that at times the washer will sit with 000 on the display and not finish the final spin. The only error codes in the history were for the door not being opened in between cycles. We ran a test cycle and it completed the test cycle with no errors. We then ran a quick wash with a small load that the customer provided. The washer did spin and finished the quick wash with no issues. We did not find any issues with the basket or bearings, everything was tight and normal. We advised the customer that its most likely a load balance issue and may need to add more items to help distribute the weight more evenly. The washer is having trouble distributing the clothes on the final spin but not every time. The customer would like the main control board replaced to see if it fixes the issue. ; states that autho needed"

We serviced a

KENMORE RANGE- GAS

Model 79074333311

Near Minneapolis, Minnesota 55431

Delton

Job Details: 02/03/2022

"Customer stated that it appears that oven will reset intermittently and oven will shut off until customer notices and has to restart oven. Customer says it was intermittent and most times will work fine. Sounds like control board shorts out and loses power because the clock will blink sometimes. I tested and checked all wire connections. Range is working good while Im here, it is not failing while Im here. I suspect that it is control board but due to parts costs it is expensive without actually seeing the failure and what the problem is.I gave customer estimate and they will keep using it and if it gets worse call us back."

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US

Near Eden Prairie, Minnesota 55346

Phillip

Job Details: 02/03/2022

Customer stated that the dishwasher wont drive properly. The drain pump was running and sounded good. Removed drain line and found a few things in hose still was draining slow but better. Pulled unit out and notice the drain hose was kinked a little. Fixed the drain hose. And now everything is running smoothly.

We serviced a

BOSCH REFRIGERATOR

Model B36CT80SNS/02

Near Excelsior, Minnesota 55331

Phillip

Job Details: 02/03/2022

Customer said gets a noise randomly. The whole time we were there wouldnt make noise. Customer had a video. The noise sounded almost like a fan rubbing. When she opened the freezer or fridge noise continued and was quiter inside then outside. Advise could compressor or condenser fan

We serviced a

SAMSUNG REFRIGERATOR

Model RF197ACRS/XAA

Near Minneapolis, Minnesota 55419

Delton

Job Details: 02/03/2022

Ice bin becomes solid block of ice. Found that the ice bin was not inserted and seated so when ice maker cycles it was hitting bin and not fully releasing ice or ice would spill over. I cleaned out bin and seated it and it cycles and fills. Looks to be working good.If problem continues ice maker would need to be replaced part# DA97-07603B

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV42h5000EW/A3

Near Minnetrista, Minnesota 55331

Phillip

Job Details: 02/03/2022

"Unit would power up but run. Disassembled unit found the idler pulley and belt was no good. Replaced them and cleaned out a lot of lint out of dryer. Customer had a counter above unit and a wood divider between washer and dryer with no access to dryer exhaust vent. Informed customer that they should at least cut a hole in divider so they can make sure vents not kinked up. ; used 1 341241 (BELT), and 1 DE634A (PULLEY) from stock"

We serviced a

KENMORE DRYER- GAS

Model 11097091601

Near Minneapolis, Minnesota 55426

Phillip

Job Details: 02/03/2022

With the error code it says power failure and to replace board. We removed board and found a bad relay. We had a relay replacement. We fixed the board for the customer and now the dryer is operating again the way it was before.

We serviced a

GE DRYER- ELECTRIC

Model DBB3300GA2WW

Near Loretto, Minnesota 55357

Seth

Job Details: 02/03/2022

Failed bearing was replaced. I tested the dryer it is now fixed. ; used 1 WE49X20697 (FRONT BEARING GLIDE KIT) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGSC2335TF5

Near Minneapolis, Minnesota 55423

Nate

Job Details: 02/03/2022

"Freezing food in fresh food section. On lower area. 27 degrees in lower area even though its set to 43 degrees. 3 degrees in the freezer. In test mode, ff thermistor says its 43 but its actually 53. Freezer thermistor says its 13 but its actually 3. Tech sheet says if temp is within 10 degrees if actual temp its good. Evaporator thermistor says the accurate temp. Damper assembly opens and closes perfect. Air intake at the bottom is open. I just steamed the evap and will see what it does. After 20 minutes hardly any frost on it. Pretty clean. Has a sealed system issue. Fridge is trying to keep it cold so continually runs compressor and fans. After 30 minutes only partial frost. Can stick a wet finger on evap and doesnt stick. Not cold. Please submit to AHS for authorization. Sealed system issue.; O-emld tckt , states that autho needed"

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Minneapolis, Minnesota 55439

Nate

Job Details: 02/03/2022

"Giving an AE error code. Dried up all the water. Was not able to get dishwasher out. Told customer if they end up wanting it fixed, they would need to have it out when I come back. Watched it run for 20 minutes, no water leaked from valve, sump assembly, etc. the water I dried up originally was under the sump and drain pump area, but could also be from the circ motor. Quoted for these parts. Told them if it leaks again, I would order all 3 parts and come back, and then with it out I could replace the leaking part. AGM75469201ABT72989202ABQ75742501"

We serviced a

MONTGOMERY WARDS RANGE- GAS

Model KTM

Near Minneapolis, Minnesota 55447

Nate

Job Details: 02/03/2022

"Not igniting. Had a pretty old, bad ignitor. Replaced, and reattached the oven sensor. Clips for the sensor are not in great shape. One crumbled. The other one still works. Oven ignites and heats great now.; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

SAMSUNG RANGE- ELECTRIC

Model NE595R0ABBB/AA

Near Monticello, Minnesota 55362

Seth

Job Details: 02/03/2022

"Customer complained that often the door doesnt seem to close right and their convection fans are very loud. Upon arrival and inspection I found the door issue was just a little bit of over spilled food that had crusted up the door gasket causing it not to close completely. There are three convection fans and two of them are making a bad noise without a doubt and a third that makes a vibration. The main convection fan with the large blade I could find the part number for it is DG96-00110E which is also the same as part number DG31-00005A. I called Marcone but I could not find the part number for the two secondary for fan assemblies. Please research and see if you can find out the part numbers for the two smaller fans motors. I for sure need the main fan which the part number is above and one secondary motors, I recommend we change all three as the third one as it is not rotating smoothly and its very likely it is a cause of a vibration that I hear but cannot differentiate.; ordrng 1 DG96-00110E (Convection fan main)"