"Customer complaint is, CANT GET THE WATER FILTER OUT. Removed old filter and installed new filter for customer."

I replaced the burnt element and it did not bake. The controler fried with the arcing from the element. Part is on order. This customer has a warranty he works with 3rd party.; ordrd 1 316630003 (Controler)

The dishwasher is running the drain pump and gives the e15 leak error. I pulled the dishwasher out and saw water leaking from the water valve. I gave quote for the whole repair. I replaced the water valve and verified its not leaking. ; used 1 10023852 (WATER INLET SYSTEM) from stock

"Customer complaint is, SHUTS OFF BEFORE THE SPIN CYCLE, SAYS IT WONT DRAIN. Inspected and tested. Found a stored E35 error. Ran washer through diagnostics mode and everything worked perfectly. I filled and drained it 3 times and it drained quickly every time. Had customer put a load of towels in washer and started a fast wash cycle and watched it through the entire cycle and it worked perfectly. Washer is testing normal."

Unit not spinning or draining. Found when I tried to drain the unit could hear the drain pump hum but thats it. Vacuumed out the water then removed the drain pump to see if any thing is stuck in the pump. Looks like its all cleared. Tested voltage at the drain and its good. Needs new drain pump. Quoted for new pump and rescheduled; ordrng 1 WH23X28418 (PUMP ASSM=- MOTORIZED)

Unit not cold and makes a loud clunk noise randomly. Verified complaint found the fridge and freezer warmer was then normal. The freezer evap cover was all frosted. Removed cover and evap is all frosted up because of a defrost issue. Tested the defrost heater and it was bad. The clunking noise is from the compressor turning off and on. The compressor is starting to fail. Customer is going to replace fridge because of the compressor

Customers complaint leaking water and tasting funny. Found the water valve is leaking and a line is cracked. We dont carry this valve on truck stock. Quoted customer blue book for repair. Also will try to steam the lines to clean them. Ordered WR57X10070 from Sundberg ; ordrd 1 WR57X10070 (I/M VALVE - WATER INLET)

"Customers states display is bad. Verified complaint. Display has random numbers not work properly or go blank. Which makes it hard to read or know what your doing. Would need key pad assembly ACM72981018. Was over amount and was told they will replace unit. ; snapped 4 QuickPics, states that autho needed"

"Customer complaint is, NOT DRAINING. Inspected and tested. Found junk in the drain pump. Cleaned out pump and tested. Washer is now working and draining great. Washer is now fixed. If they have issues with it draining again, we need to order and go back with a drain pump part number WH23X28418. Washer is now fixed."

Customer wanted recall parts install. Called Techline because the bottom burner was different. Added photo to show if I added spacer they recommend. Looks like on this model its missing a part or cant be moved. Tech line said dont move it. Just do the broil element then. Long as there is a gap. There is a gap but the gap is behind cavity. Tested unit seams to be working properly ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"Tenant Lydia 320.330.3720. The dryer does not tumble, the idler failed and belt snapped. I will need to pull the laundry center to complete repairs. No VM for landLord, ; saved tckt"

"Customer complaint is, BURNER STAYS ON HIGH, FRONT RIGHT BURNER. Inspected and tested. Found the front right burner is sticking on high. Needs a new burner switch. Part on order.; ordrd 1 DG44-01006B (Burner switch)"

The homeowner was not home but had notes laid out. The customer said the dishwasher soap does not dispense properly and it stops after 10-15 min. They also said the dishwasher is crooked. I started the dishwasher. It fills and washes for about 5 seconds then it beeps and stops. I checked for errors and got a few. I ran the dishwasher again and while I did I checked the voltage for the wash motor coming the main board. I was getting 120 and 1.6 amps then it just stopped. I removed the main board and found a bad capacitor on the board. I quoted the customer and replaced the capacitor. I ran it again and now its working properly. The left mounting screw was missing. I aligned the dishwasher and installed the left mounting screw. 8-2 10-1 6-6 ; used 1 CAP-BOARDREPAIR (BOARD REPAIR CAP) from stock

"Washer giving e4 error. Found the water is filling correctly, but washer thinks its not. Has a bad pressure sensor, but bigger issue is its apart of the exploding washer recall. Gave customer all the info on the recall with links to the recall site. She will contact Samsung and see if they will also cover pressure sensor repair. If not, may buy new washer with recall rebate option."

Fridge leaks water periodically. Found the drain line under the evaporator iced over and plugged. Steamed it out. Got all the ice off the bottom of the freezer. Poured 64 oz of water down the drain and it drained great. Charged minimum labor.

Replaced power board and it is still ding same thing. I had to force top drawer open and when i unplug cables to top control board the bottom drawer turns on and is functioning. It appears that top drawer control board is bad.Office: the top control board is different part number when compared with bottom drawer. But when i look up parts break down it only shows one control board. I took picture of it. Please research part and make sure that I need top drawer control board part.In meanwhile the customer can use bottom dishwasher.; saved tckt

Found that gearcase bearings are bad and leaking transmission oil underneath. Also has intermittent lid lock just flashing and probably related to actuator error. Due to repair costs customer declined and will look into new washer. Customer will call back if they would want us to proceed.I quoted without washplate but informed that sometimes the washplate i stuck on and i need to break it off and that would be additional cost.

I replaced the stripped cam and the broken actuator. Ive tested the washer it worked as designed.

"Slow dispensing off water, failed valve was found. Part is on order. Customer out of town till late on the 3/17. Do not move up.; ordrd 1 242253002 (Quad valve)"

Not heating. Found a bad thermal fuse. Took dryer apart. Vacuumed out a lot of lint. Cleaned lint out of dryer vent with rotary brush. Oiled and cleaned rollers and pully. Everything runs and heats great now. ; used 1 WP3392519 (THERMAL FUSE) from stock

The customer said water randomly leaks from the float switch. I could see that water was dripping out of the center straw from the float switch. I checked the nut on the switch and it is tight. I remove the lower spray arm and found one of the spray arms is coming apart so water is spraying out the center of it and causing water to leak out the float. I gave the customer the spray arm part number and showed her who to replace the lower spray arm.

Running loud. Found two bad rollers. Replaced the rollers with the new improved ones. Vacuumed out a ton of lint and sand. Runs great now. ; used 2 4581EL2002h (ROLLER) from stock

When using convection bake to 350. It fails 2-3 minutes into the baking cycle. The unit is dead no lights no response from the UI. I could not duplicate the error at 350 for 13 minutes. I reset it to 425 then it failed. Part is on order.; ordrd 1 WB24X27107 (Thermostat)

"Fridge has been warming up. 30 in freezer and 41 in fresh food. Found the evaporator fan iced up, most likely from the door getting left open. Put in test mode with newfi and sensors reading temps correctly, and defrost system works well. Steamed off evaporator so that fan can run again. Also did a firmware update. Works great now. Told customer to give it 24 hours to cool down to desired temps."

"Installed new zline recall kit. New heat deflectors, orfice for broil, and spacers. Bake and broil work great now. Customer had kit when I arrived."

Washer has a bad bearing. Customer will replace the washer. Bearing is completely detached from tub. Customer requested a dryer vent cleaning. Cleaned vent for 49.95.

Freezer liner bubbling and malformed. We cannot repair this fridge defect. Bubbling plastic is raised up to 1/2 in.; saved tckt

"Found that the washer drain pump is bad and locked up but also seems that the tube hose i full of gunk. Needs new drain pump assembly. Part shows discontinued. Please find part and give customer estimate and schedule.Drain pump part# DC96-01700A; saved tckt , states that autho needed"

"Customer complaint is low water pressure. Verified complaint water was at low pressure coming out of dispenser. Removed water filter and bypass to task unit same issue. Next turned off water to the fridge and noticed they had a small quarter inch tap into the water line in the basement, even when turning off water still was coming out. Next check water pressure out of the water valve and it had some pressure. Looked at the ice cubes and noticed those were small also. Unit just has two valves one for the dispenser and on for the ice maker. The problem is from the water pressure to the fridge but cant be 100 percent because cant turn water off. So I could remove line then test water pressure. Customer has to get a plumber to run a new line to the fridge. Recommend using a braided 5/16 line because the fridge is right above the utility room."

The freezer door is not closing and sealing good. I found the bottom of the door gasket had pulled out of the door and was not sealing. The door would not close. The door closer cam on the right side was stuck in the closed position. I had to reset the cam. 3 of the white plastic basket clips are missing so the freezer basket is flopping all around. I put zip ties around the basket to hold it still. The door is shutting good now. I advised the customer to give it 48 hours for the temps to be back to normal.

The dishwasher is dead. The customer said it stopped then the lights were flashing but now its dead. Im getting 120 volts to the main board. The board is making a hissing sound and it very hot. I inspected the board and it looks fine. I quoted for a new board. ; ordrd 1 W10866118 (CONTROL BOARD - MAIN)

Customer said washer turned on at 2am and was draining and washer was unresponsive and customer had to unplug washer. As im here customer hasnt use washer in 3 days and water was dripping from water fill. Washer water valve is bad and not fully closing and is dripping. Needs new water valve. Ordering water valve and rescheduling.; ordrd 1 Wh13x26534 (Water valve)

Found that the pegs for the fan speed broke off circuit board and keep falling off inside the cavity. Control board would need to be replaced but due to parts and labor it costs more than replacement. Customer declined and will replace it once it completely stops working.

The dryer is loud. I found the 2 front rollers were bad. I replaced the rollers and vacuumed all the lint. I oiled the other rollers. The dryer sounds good now. I cleaned the dryer duct. The airflow is better. ; used 1 4581EL2002H (DRUM ROLLERS (2)) from stock

Dishwasher is giving the E9 not heating fault code. I put in diagnostics and ran the test and when it should be heating it stop and give the nine. Im getting power to the heater and the heater is open. Today I replaced the heat pump motor. I ran the dishwasher and its not leaking. I verified the heater is coming on.

"Customer complaint is, SOME LIGHTS DON'T WORK, ICE BUILDING UP IN FRESH FOOD. Inspected and tested. FF compartment temperature is 38F and freezer is 1F. I found ice buildup on the back wall around the ice maker duct and one of the top lights and freezer light were out. Installed new ice maker duct adapter assembly kit with new seals and top front left light model and freezer light module. Refrigerator is now fixed."

Installed recall kit. Ignites great and bakes and brooks great now. Used kit sent to customer.

Found the fresh food side not cooling. Removed drawers to get to evap and fans. The fans would never power on. Unit was in defrost when I got there and by there time I got to the evap it was out and compressor kicked. And the freezer fan was running properly. Door switches are working properly. Just not gettting any voltage to the fans. Unit needs a control board. Quoted customer blue book for new fan. They are going to look into getting a new fridge. WR49X10152

"Customer complaint is, REFRIGERATOR ICE MAKER IS LEAKING AND FREEZING UP. Inspected and tested. FF compartment temperature was 37F and freezer was -1. The ice maker keeps freezing up and Im not exactly sure why. Customer said that its been worked on for the exact same problem at least 6-8 times and it never fixes it. It sounds like from the customer they have already replaced lots of different parts for this issue and it keeps doing the exact same thing. If were going to do anything with this, Im completely guessing and think we need to replace all parts associated with the ice room compartment. Installed new air handler kit, fill tube, ice maker and ice box cover and tested. Now I found the seal that goes between the ice chute in the door and the ice bucket is gone and theres a big gap. Customer said one of the doors has been replaced, but not sure which one. Im assuming that they replaced the left door and it didnt come with the seal. I cant find it separate from the door on the parts diagram. Dana can you see if that seal comes separate from the door and if not, I think the door will need to be replaced. ; saved tckt"

" The dryer does not tumble, the idler failed and belt snapped. I will need to pull the laundry center to complete repairs. ; saved tckt"

Dishwasher is giving the E9 not heating fault code. I put in diagnostics and ran the test and when it should be heating it stop and give the nine. Im getting power to the heater and the heater is open. ; ordrd 1 12008381 (CIRCULATION MOTOR/PUMP ASSM COMPLETE)

"Not running or heating. Found a bad primary monitor switch. Replaced it, used oven cart. Runs and heats great now. ; used 1 MICRO8 (1/4' MICROSWITCH) from stock"

The customer complaint is the fan makes a rattling sound. I removed the fan cover and made sure the 2 mounting screws for the fan are tight. I ended up remote fan. With the fan out and Im my hand its quite and has not vibration. The problem is the back of the fan sticks out and the back of it sits in a little hole that has been formed into the plastic liner. The back of the fan rubs and vibrates against the plastic liner. The only thing I can do is fill the hole with putty. I filled the hole with putty and put some on the fan bracket. I put the fan back in. The vibration sound is better. If it comes back there is no fix. Another fan will do the same thing. The customer was happy with the sound.

"The New dishwasher is within 1 year of its warranty. This odd not covered, he will work with Maytag for the broken racks and leak."

The fan in the freezer has been running loud. Replaced the fan motor and blade that SQT sent to customer. Runs quiet now.

"Frosted over, the adaptive defrost controller looks to be at fault. Connie know its in factory warranty she will work with Frigidaire to repair. If she needs us to do the job quote with defrosting labor."

I cleaned and adjusted the burners as well as replacing the spark module. I tested it and it is igniting as designed. check 1 is a trip charge.; pckd up 1 Wb13k25 (Spark module)

Customers complaint is unit not heating well. Verified complaint found that the broil element was working and the bake element wasnt. Pulled unit out to test. Bake element. Bake element tested open and needs to be replaced. Quoted customer bluebook for part and labor and rescheduled for Tuesday. ; ordrng 1 WPW10207398 (ELEMENT - BAKE (STANDARD))

Neither spark ignitor is sparking. Quoted for new spark module board. Coming back Tuesday to install. ; ordrd 1 WPW10331686 (Spark module board)

"I replaced the board and pump. I tested and it started well but they have miserably slow water supplies. She will confirm it finished the cycle. The unit did not finish instead, it started making a noise that they had heard previous to the board failure so she unplugged it. I returned back to the site to find the splotch was not being actuated by the actuator, and it had stripped gears. Please get authorization if need be for the two additional parts and note, this will take a few hours because I will have to sit on site and wait for her water pressure to fill the machine ; ordrd 1 W11212745 (Actuator) and 1 W10721967 (Spkutch)"

"The customer complaint is the dishes are not getting clean, its wet and gunky inside. I ran the dishwasher and verified its filling with the right amount of water. Both spray arms do spin. I put a coffee cup right side up on the top rack and after 2 minutes it was full of water. The dishwasher was sudsy without adding soap. I told the customer how to clean it with oil and then use a glisten dishwasher cleaner to clean the dishwasher. The customer was using a soap designed for hard water. I advised her the water is soft so dont use that one. The customer bought the hard water soap by accident and will stop using it. No other issues found with the dishwasher."

The customer said after Matt was here the problem got worse. I verified the motor was bad. I was able to replace just the motor and not the blower wheel. The dryer is working good now.

"Replaced evaporator fan motor, tested and it now is running and blowing air around. Refrigerator is cooling and working good."

The fridge was not plugged in when I arrived. I plugged it back in. Just lights came on but no fans or compressor. I jumped the thermostat but its still not working. I could hear the relay on the defrost board clicking. I removed the board and found a bad solider spot on the board. I repaired the solider and put the board back in. Now its cooling and the fans run. I advised the to wait until tomorrow to food in.

Unplugged unit installed new parts from last diagnosis and checked the board to make sure everything is plugged in correctly. Everything is good. Reassembled unit after install. Tested for codes no codes present

Ice maker is working on arrival and no error codes. Customer wants to past on repairs for now. Said it could definitely come back. He wants to wait it out said Ill be returning the part though because its a really expensive part and if it happens again later on might be a trip charge again.

"Evaporator fan wasnt running. I replaced freezer evaporator fan and freezer door switch. I can confirm the fan is running. I did not replace board as the fan seemed to be the issue. Please follow up with customer over the weekend and call on Monday to verify that ice is being made, more than one dump a day.; saved tckt , states that autho needed"

Has sporadically not cooled. I turned the control to the coldest setting and compressor and fans started and evaporator frosted over. Temps were 70 in fresh food and 60 in freezer. Ordered a new cold control. Coming back Tuesday to install. ; ordrd 1 241537103 (Cold control)

Installed drain pump from last diagnosis. Once installed. Tested multiple times to make sure it was draining properly

The left rack adjusters on the upper rack was broken. I replaced the rack adjuster and now its working good. ; used 1 WPW10546503 (ADJUSTER) from stock

The customer said the dishwasher leaks a lot of water from the bottom. I started the dishwasher and as water was filling water started to leak out of the pump to sump hose. The connecting hose has a hole in it. Today I replaced the wash pump. I ran it and it does not leak. I left the old part with the customer.

Refrigerator evaporator is frosted up behind the water tank. I put refrigerator in test mode and im getting 120v to heater at the board. I ohm out heater at 98ohms. I pull 1.18 amps. Defrost thermistor appears to read correctly when encased in ice. So heater is coming on which means only thing left is the defrost sensor.Customer is upset that same issue is happening and believes that it wasnt fixed originally.I ordered part and scheduled customer anyways. Informed customer that refrigerator will need to be unplugged and doors open 24 hours to defrost so i can gain access to evaporator.Send to PW can decide on discount?; ordrd 1 Da32-10105r (Defrost thermistor.)

Replaced with choke kit and filter board. Tested and microwave turns on and is heating and working good.

"Dryer is running loud, rumbling, and taking a long time to dry towels. Found the blower wheel broken off the motor, with the blower wheel shaft fused to the motor shaft. Replaced both today and vacuumed out lint and oiled rollers. Runs and heats great now. Very quiet."

Replaced bad user interface. Was unable to find customer when I was done. Called and left message for them to call to make payment when they can today

"Found that drain pump fins broke off motor shaft. Customer approved estimate. Replaced drain pump, tested and washer drains. There was gunk on the glass so it appears that was breaking the seal causing slow leak from center of door. Cleaned it, ran test and no leaks as im here. Washer is working good.; used 1 4681EA2001T (DRAIN PUMP) from stock"

Found that the child lock was on and none of the buttons were responsive. I showed customer how to turn on/off child lock and dishwasher starts and is running and working good.

"Unit was making loud noise during tumble. Disassembled unit and found a bad roller. Quoted customer for replacement kit. He approved a quoted price and installed parts then tested. Unit is now working properly and sounds proper.; used 1 4392065 (BELT (DRUM), IDLER PULLEY AND ROLLERS (2)) from stock"

Installed both new boards again. Last time my SmartHQ wouldnt hook up this time its reading correctly. Also the board looked different. Must have had a defective board

Customers complaint not cooling good enough been getting worse and worse. Customer was describing something like a slow leak. Or a defrost issue. Unit wasnt built up with frost or anything also found the back suction line to the compressor had frost built on it. So there is a sealed system issue. Probably a restriction. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

I replace the heater assembly that was leaking and updated software. I tested it and I watching it. Running a light load for 15 minutes. the dishwasher is now fixed.; pckd up 1 Wd05x23763 (Heater)

"Washer, according to tenant isnt agitating. They didnt realize it does a slow agitate before the heavy agitation. Works great. Nothing to fix."

The customer said the washer is loud when it spins. The basket also wobbles up and down. I verified the basket is loose and when you spin it the bearing is loud. I advised the customer the bearing is bad and its cheaper to buy a new washer. I advised he can still use in until head ready to replace it.

Found that is getting 1f error which means ice fan is not running. Also customer getting noise from evaporator fan in freezer. Customer approved estimate for evap cover assembly also is a service bulletin for icing up. The LED light for crisper drawer not working. I tested LED and no power. I switch led with freezer drawer and crisper and the LED assembly works. I tested power on top of freezer door and i get 12vdc but found that wires inside door are shorted and I wires from top to bottom does not ohm out. I informed customer that only way to fix that is to replace door. Customer didnt want to do that.Customer did approve estimate for evaporator cover assmebly. Ordering part and rescheduling.; ordrd 1 Aeb72913935 (Freezer Evaporator cover assmebly)

"Customers complaint was he can set it up to run the timer while countdown, but it never throws an error code, and it never tumbles. The solder point on the motor relay was bad on the main control board. I quoted it both ways both with a new board and with reworking his existing. He went for reworking his existing. I watched him tested the dryer. It had a good heat and ran for 10 minutes no problem."

I replaced 2 valves and cleaned the cook top. It is now fixed.

Installed motor and diverter tested multiple times with out any leaks or loud noise.

The customer said the dryer heats but takes a long time to dry. The dryer is on the second floor and most likely vents out the roof or up high. I put the dryer on time dry and high heat. I put my thermocouple in the lint housing. On high heat the dryer only got up to 138. I took the dryer apart and found lint built up inside the dryer and some in the duct dousing. I checked both coils on the heater and both tested good. I put the dryer together and pulled it away from the duct. The dryer now heats up to 175 very quickly. It was about. 40 degrees difference with the dryer duct disconnected. I hooked the dryer back up to the duct. I advised the customer to have the duct cleaned.

"Found that the in sink air gap was clogged with debris causing dishwasher not to drain. I cleaned out the clog and cleaned out dishwasher filter, Tested and dishwasher now drains. Ran test on dishwasher and all fucntions are working and no leaks. Dishwasher is working good."

Dryer making a super loud buzzing sound. Took dryer apart. Everything is good except I found a penny and a childrens sock in the blower wheel. Used foreceps to get sock out. Got penny out. Vacuumed out dryer. Lots of dog hair. Runs and heats great now. Much quieter.

Replaced all 4 receivers. Doors shut tight now. All fixed.

"Running loud. Found a seized up pully and some rollers that were stuck. Cleaned and oiled rollers, vacuumed dryer. Installed new pully and belt to replace frayed belt. Runs great now. Nice and quiet. ; used 1 279640 (ROLLER), and 1 661570V (BELT) from stock"

I replaced the main control board and tested the dryer it is now fixed.

"Found that compressor is bad or sealed system leak. LG compressor issue. Compressor is running but fridge is not very cold 60 degrees, freezer is same.Compressor has been changed before or sealed system work was done (see picture).Needs sealed system repair.; saved tckt"

Fridge is not cooling. The Nufi tool showed components were all good. It passes all the automated tests. The control board just wont kick in and start the cooling program.

Replaced bad Icemaker and control board. Ran Icemaker through diagnostics. Went all the way through. Arm went all the way around until the home position. Filled with water.

Clean lint filter light comes on. Took dryer apart. Charged minimum labor to clean a lot of lint out of bulkhead. Cleaned and oiled rollers. Runs great now.

Installed new top spray arm attachment holder. And swapped the spray arm. Made sure it secure and tested unit is working properly now

"Not filling with water. Had a bad water valve. Replaced, runs great now."

"Found that the screws were loose inside sump that diverts water to upper spray arms, the ball that rolls back and forth as the diverter was not in position. Secured and Tightened screws and now there is water pressure, spray arms are spinning and dishwasher is working. Upon letting it run it did leak on bottom right hand corner and found that door gasket was full of gunk. Customer was aware and said he would clean it. He did not want it replaced.No additional costs for loose screws."

"Replaced bad preheat board and bake relay. Runs and heats, bakes, broils and all burners work great now. ; pckd up 1 Pm010129 (Bake and broil relay) and 1 PE070308 (Preheat board)"

The customer thought the dishwasher was leaking so she pulled up on the door to try and get the dishwasher out. The customer pulled the hinges of the pins on the dishwasher cabinet. The dishwasher is tight against the top and the floor is higher than the feet. There is no way to get the dishwasher out. I was able to take the front panel off and bend the pins to get the hinge back on the pins. I had to bend the door strike back up because it got bent too. I level the front so the door shuts

"Found that drain pump is bad. Replaced drain pump, tested and washer now drains and is working good.; used 1 4681EA2001T (DRAIN PUMP) from stock"

Some of the display segments are going out. I verified the part that was sent was the correct part. I replaced the main board and verified its working.

"The customer said the washer was not filling with water. I started a normal wash and the door locked, the basket moved a little but no water was coming in. I looked behind the sink next to the washer and found the hot and cold shut off were almost fully closed. I opened them both up. Now the washer fills with hot and cold. I tried all the cycles and all are filling with water."

"Found that spray arms are barely spinning. Not a lot of water pressure. I checked the sump to make sure nothing was stuck inside motor and it is clear. Motor is weak and squealing. Motor would need to be replaced. "

Washer is squeaky when agitating and spinning. Found that the suspension rods are worn out. Tried to add new grease but made no difference. New suspension rod kit would need to be ordered.

"THIS IS NOT THE SAME ISSUE WE NEED TO COLLECT A TRIP CHARGE. This time its a fan noise and tenant even said it was a new noise. Its the freezer fan rubbing on the evap cover. Adjusted cover and explained to the tenant. To make sure nothing is leaning on the evap cover. If it happens again check it stuff has fallen on it. The motor itself sounds good. If continues to happen we could order a motor but think its more of stuff rubbing ; saved tckt , states that autho needed"

Unit wont run a cycle or spin. Verified complaint. Hooked up SmartHQ to look for error code. Was getting two different error codes for the inverter board. Cleared codes. Put unit in diagnostic with SmartHQ and would never be able to spin could hear it try but not enough juice. Went back to the errors and the inverter board errors came back. ; ordrng 1 WH22X34657 (INVERTER ASSM)

The customer complaint is the dishwasher does not dry the dishes. The customer just ran a load so the dishwasher was full of dishes and everything was wet but they were very hot. I noticed they were out of rinse aid. They said they have been out of it for maybe a month. I slid the dishwasher out and clamped my meter around the red wire for the heater. I ran the diagnostic test and in the heat test I was getting 9 amps. I advised the customer there are no fault codes and the heater is working. I advised them to refill the rinse and try it again.