We serviced a
SAMSUNG DRYER
Model DV48J7770EW/A201
Near Albertville, Minnesota 55301
Matt
Job Details:
02/10/2023
"Customer complaint is, LOUD WHEN RUNNING. Inspected and tested. Found a piece of plastic in the blower wheel that wasnt from the dryer. Removed plastic piece and vacuumed out bulkhead. Tested and dryer sounds great. Dryer is now fixed. ."
We serviced a
BOSCH DISHWASHER
Model SHE68R55UC/68
Near Maple Grove, Minnesota 55311
Phillip
Job Details:
02/10/2023
Water leaks from bottom left side of door. The customer said the kids have stood on the door. I noticed the door drops below 90. When it runs water is leaking past the gasket. If I push on the door it stops. I cleaned the gasket and door but it still leaks. I quoted for 2 new hinges and the door seal. Im ordering the parts. Door seal 00494772Lever 00498927Levee 00498928; ordrd 1 00494772 (DOOR SEAL) and 1 00498927 (DOOR SRINGS (2)) and 1 00498928 (DOOR SRINGS (2))
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Eden Prairie, Minnesota 55346
Adam
Job Details:
02/10/2023
Customer complaint not making ice. Removed ice bucket then fascia to get to ice maker. Right away I notice the fill tub was frozen plug. Steamed out the ice build up then cycle unit. Now unit is operating correctly. Showed customer how to do it if it happens again.
We serviced a
THERMADOR++ DISHWASHER
Model DWHD440MFM/08
Near Minneapolis, Minnesota 55424
Nate
Job Details:
02/10/2023
Not draining. Found the air gap blocked. Bypassed the air gap. Drains great now. ; used 1 4392067 () from stock
We serviced a
BOSCH REFRIGERATOR
Model B21CT80SNB/01
Near Eden Prairie, Minnesota 55346
Adam
Job Details:
02/10/2023
Installed sensor from last diagnosis. Unplugged unit then disassembled unit. Had to steam the frost build up again. Once steamed was able to install the sensor. Once installed reassemble unit and tested. Now everything is working properly.
We serviced a
BOSCH DISHWASHER
Model SHE43RL6UC/64
Near Eden Prairie, Minnesota 55347
Nate
Job Details:
02/10/2023
"Dishwasher tipping forward, racks slide forward putting stress on the racks. Lowered the rear leg and extended front legs and remounted it, and now its level and not leaking or tipping forward. Everything is good now."
We serviced a
GE RANGE
Model JGS760SEL2SS
Near Corcoran, Minnesota 55340
Phillip
Job Details:
02/10/2023
The customer said the oven has a strong gas smell when the oven comes on. I started the oven bake at 350. Soon after the oven smells stronger than it should. I removed the bottom and noticed the flame was big and lazy. I adjusted air shutter until the flame sound was better and the flame was tight in the burner. We tried a few more times and the strong smell is gone.
We serviced a
SAMSUNG DRYER
Model DVE45N5300V/A3
Near St. Cloud, Minnesota 56303
Seth
Job Details:
02/10/2023
"Tumbles constantly. Failed control board, part looks to be back ordered. Part DC92-01896Ge. Quote is attached. ; saved tckt"
We serviced a
KENMORE WASHER
Model 110.448322
Near St. Cloud, Minnesota 56303
Seth
Job Details:
02/10/2023
DL error for a failed door lock. The rear main bearing is also bad out howls when it spins. There is 1/8-1/4 play. Please send to options.; saved tckt
We serviced a
BOSCH RANGE
Model HIIP056U/01
Near Bloomington, Minnesota 55438
Delton
Job Details:
02/08/2023
"Replaced cooling fan and still getting same error. Called tech support and they said if its not the fan replace the board. I did verify that the cooling fan is only getting 105v but getting 120v to the board. PW agrees. I pulled out new cooling fan and put old one back in as that is probably fine and we need to order main/relay board (see picture) Bosch website wont pull up. Find part and give customer new estimate for circuit board.Schedule 2 hours.; saved tckt , states that autho needed"
We serviced a
KENMORE DRYER
Model 796.79272
Near Rogers, Minnesota 55374
Matt
Job Details:
02/08/2023
"Customer complaint is, THE DRYER WILL RUN AND HEAT A LITTLE, BUT WILL NOT DRY CLOTHES ALL THE WAY. THE CHECK VENT LIGHT CAME ON. Inspected and tested. Dryer heat was quick cycling and was only staying on for a couple seconds. I disconnected vent and now dryer is heating great and cycling between 100F and 205F and air flow is 26mph on back of dryer. The vent is the issue. They just added a addition on to the house and the vent is part of that and goes out the roof. They must have messed something up, because customer was not having this issue before."
We serviced a
KENMORE RANGE
Model 790.785794
Near Cold Spring, Minnesota 56320
Seth
Job Details:
02/08/2023
Bake option does not work. The hot surface ignitor was burned out. I replaced it and tested the bake option. It preheated in 7 minutes. It did smoke a little there was an oil spill and smoke came from the rh test corner of the cooktop. The range is now fixed.; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Saint Paul, Minnesota 55105
Delton
Job Details:
02/08/2023
Took another look at refrigerator and fan is running and looked at evaporator and found that there is only %10 frost pattern. Pulled out fridge and there are two compressors on this model so the refrigerator side has a sealed system leak. I explained to customer that its typically expensive repair and we dont do them. Customer will look at new refrigerators but i did gave the customer Boriss contact information if they wanted to explore doing the sealed system repair.
We serviced a
KITCHENAID RANGE
Model KGSS907SSS00
Near Minneapolis, Minnesota 55426
Adam
Job Details:
02/08/2023
Giving a F3E0 code for the the temp sensor. Removed the oven sensor and ohms it out and was at 1090 which is good. Still put a new one in just to see and still have an issue. The control board has some corrosion on it where the plug for the sensor is. Will need a new control board.
We serviced a
SAMSUNG REFRIGERATOR
Model RF197ACRS/XAA
Near Shoreview, Minnesota 55126
Nate
Job Details:
02/08/2023
"Over icing and frosting up behind evaporator cover. Found that it needed the new drain kit, including insulation, heat probe, and drain tubes. Replaced everything and confirmed that the heater comes on. Was zero in freezer and 25 in fresh food when I got there. Customer already replaced temp sensor. He will call to pay. ; used 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Clearwater, Minnesota 55320
Seth
Job Details:
02/08/2023
I replaced the bad pump and chopper. The dishwasher is now fixed.
We serviced a
KENMORE DRYER
Model 110.876621
Near Saint Paul, Minnesota 55103
Delton
Job Details:
02/08/2023
Found that there there a lot of lint build up inside dryer blower wheel causing loud vibration and poor ventilation causing a burning smell. Also found that door switch is bad and wont stop running when opening the door or sometimes wont start when closing door. Called the authorization number listed and sat on hold for almost 20 minutes and i hung up.I replaced part anyways and dryer is running normal and cycling heat good.Office: will need to contact claims and get authorization and paid for job.; used 1 WP3406107 (DOOR SWITCH) from stock
We serviced a
BOSCH COOKTOP++
Model NGM5654UC/01
Near Shoreview, Minnesota 55126
Nate
Job Details:
02/08/2023
Replaced missing jewel (heat indicator). All burners work great and light does too. LM for Alex asking him to call and make payment.
We serviced a
SAMSUNG WASHER
Model WV55M9600AV/A5
Near Rogers, Minnesota 55374
Phillip
Job Details:
02/08/2023
The customer said when it spins the washer sounds like a airplane taking off. The basket has a Little Rock back and forth and when I spin it by hand its loud. The seal has leaked water into the bearing so now the tub bearings are bad. The basket and tub assembly needs to be replaced. The parts for the repair are showing no longer available by Samsung. The total cost for the repair would be over $1600. I advised the customer to call Samsung for assistance.
We serviced a
BOSCH DRYER STACKED++
Model WTG86401UC/08
Near Minnetonka, Minnesota 55305
Adam
Job Details:
02/08/2023
Customers complaint is not drying properly. Tenant had clothing inside dryer and it was dry. Run unit with out clothing and it was heating well. Looked at the lint trap and couldnt even see through it. Will need a new lint trap for sure to help with airflow and drying. Also removed the heat exchanger and had some lint on that. Explained to tenant how to clean the heat exchanger and should be done once a month. Everything mechanically seams to be running properly. Called home owner and explained what I found. He is going to order a lint trap him self then try that out. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE DISHWASHER
Model 665.14319N411
Near Minnetonka, Minnesota 55305
Adam
Job Details:
02/08/2023
Customers complaint said unit would randomly stop then would start up. Also you can bump it will shut off and back on. I found out the door latch is having the issue. You bump the top will think the door is open then will shut and start back up. Ordering new door latch and rescheduled customer ; ordrng 1 WPW10274884 (DOOR LATCH)
We serviced a
LG WASHER
Model WT7200CW
Near Mound, Minnesota 55364
Adam
Job Details:
02/08/2023
Customers complaint hits the side. They have owned the unit for over 4 years. Put unit in a spin with out any clothing. The bearing sounds good. Once it got to the high speed spin it started to moved around more then normal. Was hitting the sides. Checked under the unit at the motor. Everything is tight and nothing seams bad. Quoted customer for new suspension rods. Add photo of quote. Customer will think it over and let us know
We serviced a
GE RANGE
Model JB860EJ1ES
Near Victoria, Minnesota 55386
Adam
Job Details:
02/08/2023
Customers complaint oven top or bottom not working. Verified complaint. Both top and bottom wouldnt work on either bake or broil. Pulled unit out and unplugged to get to control board. Checked control board for any burnt spots but nothing visible. Plugged unit in to get voltage reading. It started working properly. Tested all features and its working great. Reassembled unit reinstalled in spot tested all features again its working great. If it happens again. Will need controlboard. WB27X28643
We serviced a
GE REFRIGERATOR
Model PZS23KPEBFBV
Near Maple Grove, Minnesota 55369
Phillip
Job Details:
02/08/2023
The customer said the freezer leaks water from the bottom. I found the defrost drain was all plugged up. I defrosted the drain and cleared the tube in the back. Water is drying out good now.
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Osseo, Minnesota 55311
Matt
Job Details:
02/08/2023
"Customer complaint is, STILL HE ERROR CODE. Inspected and tested. I think the pressure sensor is bad. Im ordering a new pressure sensor and board. . ; ordrd 1 EBF61334501 (Pressure sensor) and 1 EBR79686304 (Main board)"
We serviced a
GE WASHER
Model WPRE6150H1WT
Near Champlin, Minnesota 55316
Matt
Job Details:
02/08/2023
"Customer complaint is, NOISY. Inspected and tested. Found the tub seal is leaking water onto the gearcase and its roaring in a spin. Quoted customer $580. to install new gearcase. Customer declined repairs and is going to replace the washer."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Maple Grove, Minnesota 55369
Phillip
Job Details:
02/08/2023
The upper rack is falling off. I found both sides to the upper rack adjusters are broken and other parts are missing. Both racks have rust on them. I created a list of whats needed. Please get the price for the over size shipping of the racks. Please then contact the customer with a grand total. I created estimates and added pics of the bulb book prices with the racks. I told the customer it will be expensive to add the racks. Make sure to order 2 of the parts that are marked. The ticket estimate I created does not have the racks on there. I dont know what the cost of the shipping would be. W10728159 lower rack WPW10350382 upper rack ; O-emld tckt
We serviced a
SAMSUNG WASHER
Model WF45R6100AW/US
Near Falcon Heights, Minnesota 55108
Nate
Job Details:
02/08/2023
"Verified tub bangs around with towels. Checked the rotor which is nice and tight. Shocks are too. Couldnt find any water leaks. Rear bearing is loose though, detaching. Explained to customer. Theres play between the tubs."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Coon Rapids, Minnesota 55448
Matt
Job Details:
02/08/2023
"Customer complaint is, Not draining. This is a stacked unit. Customer had already pulled the filter out and cleaned it and said it was really dirty. Washer was running when I got here and the spin setting was turned off so it didnt spin the clothes out at the end. I showed this to them and advised on making sure its on. Otherwise washer is testing good. Customer also said its loud and shaking in a spin. There washing towels and blankets and the loads are really heavy. This is a residential washer and not made for washing heavy loads all day long. Washer is level, theres nothing different we can do to make it stop shaking so bad."
We serviced a
LG DRYER
Model DLGX3251W
Near Woodbury, Minnesota 55129
Delton
Job Details:
02/08/2023
Control board is bad. Customer approved estimate. I replaced board and checked all other fucntions. Dryer now no longer runs by itself. Dryer is cycling heat normally. Dryer is working good.
We serviced a
WHIRLPOOL WASHER COIN OP++
Model CAM2762KQ0
Near Saint Paul, Minnesota 55102
Nate
Job Details:
02/08/2023
"Washer not spinning out. Found a bad transmission, clutch and coupler. Quoted BB. He will talk with wife and let us know. ; saved tckt"
We serviced a
GE WASHER
Model GTW840CSN0WS
Near Minneapolis, Minnesota 55449
Matt
Job Details:
02/08/2023
"Customer complaint is, NOT FINISHING A CYCLE. NOT SPINNING OUT THE CLOTHES, HAS TO REPOSITION THE CLOTHES TO SPIN. Inspected and tested. Everything worked perfectly in test mode. I started a quick wash with a load of towels and washer got out of balance the first time, then rebalanced and drained and spun the clothes out perfectly. Im not exactly sure whats going on here. It seems like if the clothes arent perfectly arranged it starts shaking. I think if we do anything, we would need to start with the damping rods, part number WH03X31498. "
We serviced a
LG DISHWASHER
Model LDF5678ST
Near Clear Lake, Minnesota 55319
Seth
Job Details:
02/08/2023
Older LG dishwasher blows the arc fault breaker during the wash cycle. We talked about the dishwasher not being designed to run on arc or ground fault circuits. I made a few recommendations for isolating the circuit and the first steps for repairs. He will work on isolating this circuit and call us if he needs us.
We serviced a
LG DRYER
Model n/a
Near Plymouth, Minnesota 55442
Adam
Job Details:
02/08/2023
"Unit was making loud noise during use. Verified complaint sounds like a bad roller. Disassembled unit. Found the two front rollers were seized up and the rubber part of the roller was getting flat. Also the belt was pretty beaten up. Quoted customer for new rollers and belt. Customer approved. Installed parts and also cleaned and oiled the other roller and idler. Reassembled unit and tested. Unit is quiet and running properly. ; used 2 4581EL2002h (ROLLER), and 1 661570 (Belt) from stock"
We serviced a
WHIRLPOOL DRYER
Model LER5700KQ1
Near Maple Grove, Minnesota 55311
Phillip
Job Details:
02/08/2023
"The dryer starts but the drum does not spin. I found the belt is broken, the rear drum seal is ripped and falling off. I quoted for the dryer repair kit and the new seal. The dryer duct has never been cleaned. . I went from the outside and brushed clean the dryer duct. The dryer sounds good and the air flow is good. ; used 1 4392065 (BELT (DRUM), IDLER PULLEY AND ROLLERS (2)) from stock, pckd up 1 W10612022 (SEAL - FELT KIT FRONT OR REAR)"
We serviced a
BOSCH DISHWASHER
Model SHE8PT55UC/05
Near Inver Grove Heights, Minnesota 55076
Delton
Job Details:
02/08/2023
"Found that water valve is dripping underneath dishwasher and caused leak and e15 error as well as leaking through the floor. Tested other functions and not draining and getting drain pump error. Customer approved estimate for water valve and drain pump. Ordering parts and rescheduling. Adding extra time as i have to disconnect water line, power, drain hose to pull out dishwasher fully to replace parts.; ordrd 1 00620774 (Dran pump) and 1 10023852 (Water valve)"
We serviced a
GE REFRIGERATOR
Model GNE27JYMTFFS
Near St. Cloud, Minnesota 56304
Seth
Job Details:
02/08/2023
None of the shipped does were perfect or made her completely pleased. I installed the doors she choose she was happy with the alignment and close of the doors. The doors were replaced.
We serviced a
UNKNOWN WASHER STACKED++
Model MHW6630HW2
Near Minneapolis, Minnesota 55406
Nate
Job Details:
02/08/2023
"Washer leaking. Has been leaking since it was moved. Ran it through diagnostic mode. No internal leaks. No leaks through the boot. Found the drain line wasnt mounted or attached, and water is spraying over the drain tub on the floor that it was lying in. I zip tied the drain and made sure it isnt spraying out now."
We serviced a
KENMORE WASHER
Model 110.248523
Near Corcoran, Minnesota 55340
Phillip
Job Details:
02/08/2023
The washer does not fill with hot water and the cold comes in slow too. I found the top part of the agitator does not ratchet like it should so the clothes do not come as clean. I removed the hoses and cleaned the valve screens. I flushed both hoses until the water was clear. I replaced the agitator dogs. The washer fills fast and washed good now. ; used 1 80040 (AGITATOR DOG & CAM ASSM) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Albertville, Minnesota 55301
Phillip
Job Details:
02/08/2023
The customer said the dishwasher is leaking. The customer replaced the door gasket but he said its still leaking. I removed the lower spray arm and showed the customer how its splitting. When the water heats up it causes the spray arm to separate. When is separates water sprays out the center and causes water to leak out the bottom. The gasket the customer put in was put in backwards. I removed the gasket and put in the right way. I gave the customer the number for the new spray arm W10837249.
We serviced a
FRIGIDAIRE WASHER
Model GLTF2940FS0
Near Minneapolis, Minnesota 55409
Nate
Job Details:
02/08/2023
Gives the LOC error. Tried replacing the lock with ours. Still gives the error. Quoted for new main PCB. ; ordrd 1 137006000 (Main pcb)
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Big Lake, Minnesota 55309
Matt
Job Details:
02/08/2023
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the actuator has failed and its not going into a spin. Also theres oil all over everything underneath and when you spin the drum by hand its loud. The gearcase is failing. Customer is going to replace the washer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25UEXW01
Near St. Cloud, Minnesota 56301
Seth
Job Details:
02/08/2023
Not cooling. Failed sealed system.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Clearwater, Minnesota 55320
Seth
Job Details:
02/08/2023
Wont cycle just senses. Error for motor overheating was logged. I checked the rear main bearing and it was super loud and loose. The ACU is not locking the door lock as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Minnetonka, Minnesota 55345
Nate
Job Details:
02/08/2023
Replaced chewed through hose and replaced clamps. No leaks now. No charge it was a redo.
We serviced a
GE REFRIGERATOR
Model GSS25GMHNCES
Near Cottage Grove, Minnesota 55016
Delton
Job Details:
02/08/2023
Found that water filter housing is cracked. Customer had floors redone and fridge was stored in garage and i am assuming that it got cold and cracked. Contacted the phone number noted and they approved estimate. Ordering parts and rescheduling.; ordrd 1 Wr17x30702 (Water filter housing) and 1 Xwfe (Water filter)
We serviced a
GE DISHWASHER
Model GDT655SMJOES
Near Minneapolis, Minnesota 55427
Nate
Job Details:
02/08/2023
"Unit dead. Found a dead control board. Replaced it, works great now. ; used 1 WD21X24901 (MAIN BOARD) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model 665.12773K311
Near Maple Grove, Minnesota 55311
Phillip
Job Details:
02/08/2023
"The upper rack was loose and falling. The upper rack adjusters are broken and need to be replaced. I replaced the upper adjusters with the new upgraded ones. The rack moves much better. ; used 1 W10712394 (RACK, UPPER ADJUST ASSM) from stock"
We serviced a
BOSCH RANGE
Model HIIP056U/01
Near Bloomington, Minnesota 55438
Delton
Job Details:
02/08/2023
"Replaced cooling fan and still getting same error. Called tech support and they said if its not the fan replace the board. I did verify that the cooling fan is only getting 105v but getting 120v to the board. PW agrees. I pulled out new cooling fan and put old one back in as that is probably fine and we need to order main/relay board (see picture) Bosch website wont pull up. Find part and give customer new estimate for circuit board.Schedule 2 hours.; saved tckt , states that autho needed"
We serviced a
KENMORE DRYER
Model 796.79272
Near Rogers, Minnesota 55374
Matt
Job Details:
02/08/2023
"Customer complaint is, THE DRYER WILL RUN AND HEAT A LITTLE, BUT WILL NOT DRY CLOTHES ALL THE WAY. THE CHECK VENT LIGHT CAME ON. Inspected and tested. Dryer heat was quick cycling and was only staying on for a couple seconds. I disconnected vent and now dryer is heating great and cycling between 100F and 205F and air flow is 26mph on back of dryer. The vent is the issue. They just added a addition on to the house and the vent is part of that and goes out the roof. They must have messed something up, because customer was not having this issue before."
We serviced a
KENMORE RANGE
Model 790.785794
Near Cold Spring, Minnesota 56320
Seth
Job Details:
02/08/2023
Bake option does not work. The hot surface ignitor was burned out. I replaced it and tested the bake option. It preheated in 7 minutes. It did smoke a little there was an oil spill and smoke came from the rh test corner of the cooktop. The range is now fixed.; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Saint Paul, Minnesota 55105
Delton
Job Details:
02/08/2023
Took another look at refrigerator and fan is running and looked at evaporator and found that there is only %10 frost pattern. Pulled out fridge and there are two compressors on this model so the refrigerator side has a sealed system leak. I explained to customer that its typically expensive repair and we dont do them. Customer will look at new refrigerators but i did gave the customer Boriss contact information if they wanted to explore doing the sealed system repair.
We serviced a
KITCHENAID RANGE
Model KGSS907SSS00
Near Minneapolis, Minnesota 55426
Adam
Job Details:
02/08/2023
Giving a F3E0 code for the the temp sensor. Removed the oven sensor and ohms it out and was at 1090 which is good. Still put a new one in just to see and still have an issue. The control board has some corrosion on it where the plug for the sensor is. Will need a new control board.
We serviced a
SAMSUNG REFRIGERATOR
Model RF197ACRS/XAA
Near Shoreview, Minnesota 55126
Nate
Job Details:
02/08/2023
"Over icing and frosting up behind evaporator cover. Found that it needed the new drain kit, including insulation, heat probe, and drain tubes. Replaced everything and confirmed that the heater comes on. Was zero in freezer and 25 in fresh food when I got there. Customer already replaced temp sensor. He will call to pay. ; used 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Clearwater, Minnesota 55320
Seth
Job Details:
02/08/2023
I replaced the bad pump and chopper. The dishwasher is now fixed.
We serviced a
KENMORE DRYER
Model 110.876621
Near Saint Paul, Minnesota 55103
Delton
Job Details:
02/08/2023
Found that there there a lot of lint build up inside dryer blower wheel causing loud vibration and poor ventilation causing a burning smell. Also found that door switch is bad and wont stop running when opening the door or sometimes wont start when closing door. Called the authorization number listed and sat on hold for almost 20 minutes and i hung up.I replaced part anyways and dryer is running normal and cycling heat good.Office: will need to contact claims and get authorization and paid for job.; used 1 WP3406107 (DOOR SWITCH) from stock
We serviced a
BOSCH COOKTOP++
Model NGM5654UC/01
Near Shoreview, Minnesota 55126
Nate
Job Details:
02/08/2023
Replaced missing jewel (heat indicator). All burners work great and light does too. LM for Alex asking him to call and make payment.
We serviced a
SAMSUNG WASHER
Model WV55M9600AV/A5
Near Rogers, Minnesota 55374
Phillip
Job Details:
02/08/2023
The customer said when it spins the washer sounds like a airplane taking off. The basket has a Little Rock back and forth and when I spin it by hand its loud. The seal has leaked water into the bearing so now the tub bearings are bad. The basket and tub assembly needs to be replaced. The parts for the repair are showing no longer available by Samsung. The total cost for the repair would be over $1600. I advised the customer to call Samsung for assistance.
We serviced a
BOSCH DRYER STACKED++
Model WTG86401UC/08
Near Minnetonka, Minnesota 55305
Adam
Job Details:
02/08/2023
Customers complaint is not drying properly. Tenant had clothing inside dryer and it was dry. Run unit with out clothing and it was heating well. Looked at the lint trap and couldnt even see through it. Will need a new lint trap for sure to help with airflow and drying. Also removed the heat exchanger and had some lint on that. Explained to tenant how to clean the heat exchanger and should be done once a month. Everything mechanically seams to be running properly. Called home owner and explained what I found. He is going to order a lint trap him self then try that out. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE DISHWASHER
Model 665.14319N411
Near Minnetonka, Minnesota 55305
Adam
Job Details:
02/08/2023
Customers complaint said unit would randomly stop then would start up. Also you can bump it will shut off and back on. I found out the door latch is having the issue. You bump the top will think the door is open then will shut and start back up. Ordering new door latch and rescheduled customer ; ordrng 1 WPW10274884 (DOOR LATCH)
We serviced a
LG WASHER
Model WT7200CW
Near Mound, Minnesota 55364
Adam
Job Details:
02/08/2023
Customers complaint hits the side. They have owned the unit for over 4 years. Put unit in a spin with out any clothing. The bearing sounds good. Once it got to the high speed spin it started to moved around more then normal. Was hitting the sides. Checked under the unit at the motor. Everything is tight and nothing seams bad. Quoted customer for new suspension rods. Add photo of quote. Customer will think it over and let us know
We serviced a
GE RANGE
Model JB860EJ1ES
Near Victoria, Minnesota 55386
Adam
Job Details:
02/08/2023
Customers complaint oven top or bottom not working. Verified complaint. Both top and bottom wouldnt work on either bake or broil. Pulled unit out and unplugged to get to control board. Checked control board for any burnt spots but nothing visible. Plugged unit in to get voltage reading. It started working properly. Tested all features and its working great. Reassembled unit reinstalled in spot tested all features again its working great. If it happens again. Will need controlboard. WB27X28643
We serviced a
GE REFRIGERATOR
Model PZS23KPEBFBV
Near Maple Grove, Minnesota 55369
Phillip
Job Details:
02/08/2023
The customer said the freezer leaks water from the bottom. I found the defrost drain was all plugged up. I defrosted the drain and cleared the tube in the back. Water is drying out good now.
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Osseo, Minnesota 55311
Matt
Job Details:
02/08/2023
"Customer complaint is, STILL HE ERROR CODE. Inspected and tested. I think the pressure sensor is bad. Im ordering a new pressure sensor and board. . ; ordrd 1 EBF61334501 (Pressure sensor) and 1 EBR79686304 (Main board)"
We serviced a
GE WASHER
Model WPRE6150H1WT
Near Champlin, Minnesota 55316
Matt
Job Details:
02/08/2023
"Customer complaint is, NOISY. Inspected and tested. Found the tub seal is leaking water onto the gearcase and its roaring in a spin. Quoted customer $580. to install new gearcase. Customer declined repairs and is going to replace the washer."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Maple Grove, Minnesota 55369
Phillip
Job Details:
02/08/2023
The upper rack is falling off. I found both sides to the upper rack adjusters are broken and other parts are missing. Both racks have rust on them. I created a list of whats needed. Please get the price for the over size shipping of the racks. Please then contact the customer with a grand total. I created estimates and added pics of the bulb book prices with the racks. I told the customer it will be expensive to add the racks. Make sure to order 2 of the parts that are marked. The ticket estimate I created does not have the racks on there. I dont know what the cost of the shipping would be. W10728159 lower rack WPW10350382 upper rack ; O-emld tckt
We serviced a
SAMSUNG WASHER
Model WF45R6100AW/US
Near Falcon Heights, Minnesota 55108
Nate
Job Details:
02/08/2023
"Verified tub bangs around with towels. Checked the rotor which is nice and tight. Shocks are too. Couldnt find any water leaks. Rear bearing is loose though, detaching. Explained to customer. Theres play between the tubs."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Coon Rapids, Minnesota 55448
Matt
Job Details:
02/08/2023
"Customer complaint is, Not draining. This is a stacked unit. Customer had already pulled the filter out and cleaned it and said it was really dirty. Washer was running when I got here and the spin setting was turned off so it didnt spin the clothes out at the end. I showed this to them and advised on making sure its on. Otherwise washer is testing good. Customer also said its loud and shaking in a spin. There washing towels and blankets and the loads are really heavy. This is a residential washer and not made for washing heavy loads all day long. Washer is level, theres nothing different we can do to make it stop shaking so bad."
We serviced a
LG DRYER
Model DLGX3251W
Near Woodbury, Minnesota 55129
Delton
Job Details:
02/08/2023
Control board is bad. Customer approved estimate. I replaced board and checked all other fucntions. Dryer now no longer runs by itself. Dryer is cycling heat normally. Dryer is working good.
We serviced a
WHIRLPOOL WASHER COIN OP++
Model CAM2762KQ0
Near Saint Paul, Minnesota 55102
Nate
Job Details:
02/08/2023
"Washer not spinning out. Found a bad transmission, clutch and coupler. Quoted BB. He will talk with wife and let us know. ; saved tckt"
We serviced a
GE WASHER
Model GTW840CSN0WS
Near Minneapolis, Minnesota 55449
Matt
Job Details:
02/08/2023
"Customer complaint is, NOT FINISHING A CYCLE. NOT SPINNING OUT THE CLOTHES, HAS TO REPOSITION THE CLOTHES TO SPIN. Inspected and tested. Everything worked perfectly in test mode. I started a quick wash with a load of towels and washer got out of balance the first time, then rebalanced and drained and spun the clothes out perfectly. Im not exactly sure whats going on here. It seems like if the clothes arent perfectly arranged it starts shaking. I think if we do anything, we would need to start with the damping rods, part number WH03X31498. "
We serviced a
LG DISHWASHER
Model LDF5678ST
Near Clear Lake, Minnesota 55319
Seth
Job Details:
02/08/2023
Older LG dishwasher blows the arc fault breaker during the wash cycle. We talked about the dishwasher not being designed to run on arc or ground fault circuits. I made a few recommendations for isolating the circuit and the first steps for repairs. He will work on isolating this circuit and call us if he needs us.
We serviced a
LG DRYER
Model n/a
Near Plymouth, Minnesota 55442
Adam
Job Details:
02/08/2023
"Unit was making loud noise during use. Verified complaint sounds like a bad roller. Disassembled unit. Found the two front rollers were seized up and the rubber part of the roller was getting flat. Also the belt was pretty beaten up. Quoted customer for new rollers and belt. Customer approved. Installed parts and also cleaned and oiled the other roller and idler. Reassembled unit and tested. Unit is quiet and running properly. ; used 2 4581EL2002h (ROLLER), and 1 661570 (Belt) from stock"
We serviced a
WHIRLPOOL DRYER
Model LER5700KQ1
Near Maple Grove, Minnesota 55311
Phillip
Job Details:
02/08/2023
"The dryer starts but the drum does not spin. I found the belt is broken, the rear drum seal is ripped and falling off. I quoted for the dryer repair kit and the new seal. The dryer duct has never been cleaned. . I went from the outside and brushed clean the dryer duct. The dryer sounds good and the air flow is good. ; used 1 4392065 (BELT (DRUM), IDLER PULLEY AND ROLLERS (2)) from stock, pckd up 1 W10612022 (SEAL - FELT KIT FRONT OR REAR)"
We serviced a
BOSCH DISHWASHER
Model SHE8PT55UC/05
Near Inver Grove Heights, Minnesota 55076
Delton
Job Details:
02/08/2023
"Found that water valve is dripping underneath dishwasher and caused leak and e15 error as well as leaking through the floor. Tested other functions and not draining and getting drain pump error. Customer approved estimate for water valve and drain pump. Ordering parts and rescheduling. Adding extra time as i have to disconnect water line, power, drain hose to pull out dishwasher fully to replace parts.; ordrd 1 00620774 (Dran pump) and 1 10023852 (Water valve)"
We serviced a
GE REFRIGERATOR
Model GNE27JYMTFFS
Near St. Cloud, Minnesota 56304
Seth
Job Details:
02/08/2023
None of the shipped does were perfect or made her completely pleased. I installed the doors she choose she was happy with the alignment and close of the doors. The doors were replaced.
We serviced a
UNKNOWN WASHER STACKED++
Model MHW6630HW2
Near Minneapolis, Minnesota 55406
Nate
Job Details:
02/08/2023
"Washer leaking. Has been leaking since it was moved. Ran it through diagnostic mode. No internal leaks. No leaks through the boot. Found the drain line wasnt mounted or attached, and water is spraying over the drain tub on the floor that it was lying in. I zip tied the drain and made sure it isnt spraying out now."
We serviced a
KENMORE WASHER
Model 110.248523
Near Corcoran, Minnesota 55340
Phillip
Job Details:
02/08/2023
The washer does not fill with hot water and the cold comes in slow too. I found the top part of the agitator does not ratchet like it should so the clothes do not come as clean. I removed the hoses and cleaned the valve screens. I flushed both hoses until the water was clear. I replaced the agitator dogs. The washer fills fast and washed good now. ; used 1 80040 (AGITATOR DOG & CAM ASSM) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Albertville, Minnesota 55301
Phillip
Job Details:
02/08/2023
The customer said the dishwasher is leaking. The customer replaced the door gasket but he said its still leaking. I removed the lower spray arm and showed the customer how its splitting. When the water heats up it causes the spray arm to separate. When is separates water sprays out the center and causes water to leak out the bottom. The gasket the customer put in was put in backwards. I removed the gasket and put in the right way. I gave the customer the number for the new spray arm W10837249.
We serviced a
FRIGIDAIRE WASHER
Model GLTF2940FS0
Near Minneapolis, Minnesota 55409
Nate
Job Details:
02/08/2023
Gives the LOC error. Tried replacing the lock with ours. Still gives the error. Quoted for new main PCB. ; ordrd 1 137006000 (Main pcb)
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Big Lake, Minnesota 55309
Matt
Job Details:
02/08/2023
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the actuator has failed and its not going into a spin. Also theres oil all over everything underneath and when you spin the drum by hand its loud. The gearcase is failing. Customer is going to replace the washer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25UEXW01
Near St. Cloud, Minnesota 56301
Seth
Job Details:
02/08/2023
Not cooling. Failed sealed system.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Clearwater, Minnesota 55320
Seth
Job Details:
02/08/2023
Wont cycle just senses. Error for motor overheating was logged. I checked the rear main bearing and it was super loud and loose. The ACU is not locking the door lock as well.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Minnetonka, Minnesota 55345
Nate
Job Details:
02/08/2023
Replaced chewed through hose and replaced clamps. No leaks now. No charge it was a redo.
We serviced a
GE REFRIGERATOR
Model GSS25GMHNCES
Near Cottage Grove, Minnesota 55016
Delton
Job Details:
02/08/2023
Found that water filter housing is cracked. Customer had floors redone and fridge was stored in garage and i am assuming that it got cold and cracked. Contacted the phone number noted and they approved estimate. Ordering parts and rescheduling.; ordrd 1 Wr17x30702 (Water filter housing) and 1 Xwfe (Water filter)
We serviced a
GE DISHWASHER
Model GDT655SMJOES
Near Minneapolis, Minnesota 55427
Nate
Job Details:
02/08/2023
"Unit dead. Found a dead control board. Replaced it, works great now. ; used 1 WD21X24901 (MAIN BOARD) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model 665.12773K311
Near Maple Grove, Minnesota 55311
Phillip
Job Details:
02/08/2023
"The upper rack was loose and falling. The upper rack adjusters are broken and need to be replaced. I replaced the upper adjusters with the new upgraded ones. The rack moves much better. ; used 1 W10712394 (RACK, UPPER ADJUST ASSM) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Long Lake, Minnesota 55356
Phillip
Job Details:
02/06/2023
The customer wanted the door gasket replaced. I verified I had the right gasket. I replaced the gasket and then ran the washer certifying theirs no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Otsego, Minnesota 55301
Matt
Job Details:
02/06/2023
"Customer complaint is, NOT SPRAYING. Inspected and tested. Found the circulation pump has failed and the heating element bushings are gone and water is leaking out the back of the dishwasher. Part numbers are W11414076 and W11537778. ; saved tckt"
We serviced a
AMANA DISHWASHER
Model ADU6000D73B
Near Richmond, Minnesota 56368
Seth
Job Details:
02/06/2023
Leaking. The dishwasher is obsolete. I could find no parts. See pictures everything circled is needed. All the rubber is rotten. Its leaking from at least 4 spots. The biggest leak is the solenoid seal in the motor housing. Send to auto.; saved tckt
We serviced a
SAMSUNG DRYER
Model n/a
Near Waite Park, Minnesota 56387
Seth
Job Details:
02/06/2023
Dryer wont start. Noted hes been having problems for a year with the start button. I pulled the unit apart and found the button on the board had completely fallen off for the start. The patio no longer available Dana please see if we can source the part. quote is saved. DC92-00737CUI ; saved tckt
We serviced a
FRIGIDAIRE DRYER
Model FAQG7011KWO
Near Apple Valley, Minnesota 55124
Delton
Job Details:
02/06/2023
Found that gas coils are bad and not turning on gas after 10 minutes. Cleaned out inside dryer of lint build up and replaced coils. Tested and dryer is heating and working good.Called and owner and no answer and voice mail not setup.; used 1 5303931775 (COIL KIT) from stock
We serviced a
AMANA WASHER
Model NOTAVAILABLE
Near Rosemount, Minnesota 55068
Delton
Job Details:
02/06/2023
"Was full of water and not draining. Drained out the water, tested and found that the tub bearings are bad and inner tub is banging around on inside. I informed manager that it is not economical to repair. They will replace washer.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Saint Paul, Minnesota 55105
Delton
Job Details:
02/06/2023
Refrigerator is only getting little cool around 50 degrees. I took off evaporator cover and heard something drop and evaporator fan started running. I dont know what it was but now fan is running so maybe something was lodged and preventing fan from running. Customer will use it and see if temperature drops and keep it cool. otherwise I quoted (see picture) for new evaporator cover assembly DA97-15409D. Customer will call back if problem continues and to order part.
We serviced a
AMANA COOKTOP++
Model GAFS3040BSS
Near Plymouth, Minnesota 55447
Phillip
Job Details:
02/06/2023
The customer said water boiled over and now the cooktop doesnt work. I tried all the switches and none of them make the burners spark. I pulled the top up and found the switch harness is shorted. It needs the switches. The model tag is hard to read and I cannot get a model pull up. There is a tag on the harness but that number does not pull up either. I was able to find the correct model on line. Im ordering the part from Dey. ; ordrd 1 WP74007696 (SWITCH HARNESS)
We serviced a
SAMSUNG WALL OVEN++
Model NV51T5511SS/AA
Near Minnetonka, Minnesota 55305
Phillip
Job Details:
02/06/2023
"The customer says when they try to use the oven it will spark, make noise and pop the circuit breaker. I pull the oven out and remove the top cover and found the black wire at the terminal block is completely burnt up. This is commonly from either the screws being too tight and stripped or not tight enough. Today I replaced the burnt block and power cable. The oven was heating up good."
We serviced a
KENMORE WASHER
Model 110.295328
Near Minneapolis, Minnesota 55427
Phillip
Job Details:
02/06/2023
"The customer said the washer was not advancing and cycles. I found the lid switch was not activating when the lid was closed unless you pushed on the lid real hard. I jumped the lid switch and then started a normal cycle and the washer filled and agitated, and was advancing. I let it advance until it went into a rinse. I gave quote for the whole repair then replaced the lid switch. The washer is working great. ; used 1 WP8318084 (SWITCH - LID) from stock"
We serviced a
SPEED QUEEN WASHER
Model AWM472W2
Near Maple Grove, Minnesota 55311
Matt
Job Details:
02/06/2023
"Customer complaint is, LEAK UNDERNEATH, ALSO ITS NOT POWERING UP. The problem with not powering up, was that the plug was falling out of the wall. Inspected and tested. Found water is leaking from the tub seal onto the transmission and its loud in a spin. Also the belt is cracking. Washer needs a new transmission, tub seal and belt for sure and whatever else needs replacing when you do this repair. Ive never worked on one of these older speed queens and not sure what parts get replaced when you do a transmission. . ; saved tckt"
We serviced a
LG DRYER
Model DLEX8100V
Near Eden Prairie, Minnesota 55347
Adam
Job Details:
02/06/2023
Installed the control board from last diagnosis. Tested and its working properly. Reassembled unit then tested multiple times. Working great now. Installed ECE81137801
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA
Near Osseo, Minnesota 55311
Matt
Job Details:
02/06/2023
"Customer complaint is, the refrigerator is not cooling. Inspected and tested. Found the FF compartment was only 46F and freezer was 0F. Theres frost and ice on the back wall of the FF compartment evaporator cover. This is going to need the drain kit, add on heater and possibly the defrost sensor. Im not sure how much of this is covered with WHE. ; saved tckt"