Spliced in wires to new bake element. Tested and oven is heating.

"Open igniter, not glowing. customer approved estimate. Replaced igniter, tested and oven now heats and is working good.

"Adjustments for the launching mechanism went out of alignment. After adding shims, the machine works fine. Happy customer."

"Door will not close evenly. Adjusted as needed and checked for any issues. After making this adjustment, the door now closes fine and looks good."

"During the visit, I discovered that the F1 E1 alarm is associated with an internal overflow issue. The possible cause is a malfunctioning main water valve. To address this, I recommend replacing the cold water valve. If the problem persists, it's advisable to clean the main water filters and drain filter. After conducting these steps, I tested the appliance, and it now operates without any issues."

The dryer does not heat. I verified on time dry it does not heat. I removed the drum and found the front roller was stuck and not spinning. The bottom fuse was popped. I reset the fuse and replaced the roller then vacuumed out the dryer. The customer just cleaned the dryer duct. Its heating good now.

"Broken igniter when I got here. Missing screws for the igniter and the heat deflector. Used our screws and nuts and installed new igniter. Heats great now. Let it heat to 350 in 7 minutes. Turned gas back off when I was done, they had gas off when I got here.

"Replaced bad drain pump. Other than the user interface being tricky to respond, dishwasher itself runs great now."

Replaced bad circulation motor/heat pump. Ran it for 30 minutes and it doesnt give the water inlet error. Everything runs great now.

"Replaced ice maker, tested and ice maker cycles and fills. No banging sounds. Ice maker is working good."

"Customer states the unit will not turn on.Removed the covers and checked the thermostat and high limit thermostat both need to be replaced, the wires for the heat element are melted. Vacuumed out the unit, cleaned out the blower housing. Customer approved the repair. Part on order. ; ordrd 1 WPW10116735 (Thermostat 2 wire)"

"Customer complaint is, GASKET IS COMING OFF AND THERE IS FROST IN THE FREEZER. Inspected and tested. Freezer temperature is -1 and FF is 38F. The freezer door is not sealing because the gasket is falling out and now the freezer is full of ice and frost. Theres a service bulletin for this exact issue and it says to replace the gasket with updated part number. Quoted customer $342. to install new gasket. Customer approved repair. Customer had refrigerator unplugged and defrosted when I got here. Installed new freezer drawer gasket and tested. Freezer is sealing nicely. Refrigerator is now fixed. Customer did not answer my calls or text, so I left a message to call the office so you can collect payment. ; saved tckt , states that autho needed"

"I called Wil and hes going to take care of it and I dont need to do anything. I drove there, but didnt go in. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"

The dishwasher is not washing. I verified it fills with water its just not pumping. It needs a new wash pump. I dont have it on my van. Im ordering the pump and will be back on Wednesday l .; ordrd 1 W11032770 (MOTOR/PUMP ASSM)

"I found water is leaking from the gear case tub seal. The stator and rotor are saturated with water. Both parts are rusty. I will need the gear case, the clutch, the rotor and stator. I had to use the customers Dewalt impact to get the agitator bolt out. The agitator is stuck and I cannot get it out. I may have to cut it off. I sprayed some really strong penetrating oil down the center of the agitator to see if that will help loosen it when I come back. Please get approval for the extra parts in addition to the parts that were already sent. I will also need more time. Stator W10915700Rotor W10915701Agitator W11550891Screw W10752187; states that autho needed"

"Customer states the ice marker was not working again. Was informed the ice marker worked for a week since the last time I was over. Checked and found the fill tube was frozen up. Removed the water dispenser cover and checked the voltage found the heater getting 16 volts. Checked the resistance of the wires serving the heater they tested ok. Found the door switch was not giving the correct voltage when the door was closed. If the switch was pressed it would close and give the heater the correct 120 volts. Ordered a new switch, taped the switch closed for the ice marker to run. Ran a test on the fill, the ice melted out of the fill tube and the tray filled with water. ; ordrd 1 W11396033 (Light switch)"

Install new fan from glass diagnosis still not working. Started doing some wire tracing and found that I was getting 117 V through line one but whenever I hooked up my neutral I would lose my 117 V checked all the wire connections all the plugs all that was fine. Had Phil also help me trace wiring ended up tracing it all back to the control board verified no control board available. quoted customer to send board off. She would like to use the fridge for Christmas and the holidays then send it out. Phil and I found out I can hook up the wiring to the condenser fan so whenever the condenser fan is running the fan is running for the meantime. Quoted customer for sending board off on return visit. 650 I explained I will charge $179 of labor as of now which will be deducted out of the total. Call will call back to reschedule.SENDING OFF FOR BOARD REPAIR part#2000789

The defrost drain was plugged up so water was backing in the bottom of the freezer and leaking out. I removed the door and bins then the rear cover. I defrosted the drain and removed the ice. Now water can drain into the drip pan.

"Customer complaint is that it isnt washing well. I plugged in newfi. It runs all components great. The heater, circ pump, drain pump, detergent dispenser, etc. tested water. Its the hardest it can be. 25 on a scale of 1-25. Explained how this will make it tough for it to get dishes clean. Also, did a firmware update.

"Customer was getting error 2 code Removed covers and tested the igniter, the igniter would run and not light the oven burner, put the amp meter on and was not getting even 2 amps. removed and replaced the igniter. After new one was installed cycled and tested the new igniter worked. Put all the covers back on cycled and tested. Oven starts right up now"

Customer stated the control was locked. Pushed the 2 buttons and unlocked the controls

"Replaced bad transmission, clutch and coupler. Cleaned up motor and balance ring. Doesnt wobble anymore. Runs great.

"Heat cutting out after a few minutes. Found bad gas coils. Replaced coils, heats great and maintains heat well now.

The customer said the oven is baking too hot and she thought it was because the convection fan was on. Advise the customer on a gas LG range. The convection fan is always running. I took temperatures and found the oven was cooking about 35 to 40? too hot. We went into settings and under temp adjustment. The temperature has been raised up 35?. I set the temperature back down to zero and advise customer.

Replaced soap dispenser. Tested and it now opens and rinse aid activates. Dishwasher is working good.

Today I replaced the compressor and the filter drier. I updated the board. I leaked checked the system and then purged it with nitrogen. I pulled a vacuum for 15 minutes. I recharged with 134a. No other issues found. I advised the customer to let cool for 6 hours before filling it up and give 24 hours for temps to back to normal.

"Visited customer's home to troubleshoot the unit. No issues were found during testing. The customer complained that soap would not disperse and would be left in the tray. However, during my test, the dispenser door functioned properly, and the soap dissolved right away. The heating element also performed well, producing adequate heat. The values for the heating element were measured at 12 ohms and 5 amps.I ran various test modes, and all functions are currently operating as expected"

"The dryer made a loud bearing sound. I found the two rear rollers were shot, and the idler pulley was stuck. I replaced two rear rollers and the idler and then oil the two front ones. I vacuumed out the lint and put the dryer back together the dryer sounds better now.

"Customer complaint unit leaking. Customer had plumber out. They replaced the water line and said its dripping from the valve. Turned water on and was leaking from the valve. Customer approved. Installed part. Once installed turned water on. No leaks turned on unit filled multiple times then let unit run for 15 minutes no leaks.

"Customer was getting a code IEWhen I arrived customer stated the machine has worked good the last 2 uses. Cycled and tested filled it with water let run, drained the water out, checked the water line for kinks or tight bends (ok) checked the LG app and found a bulletin for the code, followed the bulletin. Checked the filter and found it had a film or slim in it. Cleaned the filter reinstalled cycled and test, the valve worked and it sounded like more water was flowing, drain hose was dripping, repaired the hose, informed customer a new drain pipe with a bigger barb may be needed."

"Installed a new fuse. After testing, the unit works great, heating up properly with no issues. Both the top and bottom are working perfectly."

"Installed part from last diagnosis and new guide from bearing. Once installed reassembled and tested unit multiple times units working properly showed the tenant all the black on the front guide, explaining how it would rub up against the clothing. Unit is working properly"

The customer said when he runs the dishwasher the breaker in the garage will trip. I inspected the breaker and its an arch fault breaker. I checked the power cord connections and they look good. I ran the dishwasher test cycle twice and it never tripped. The heater comes on and stays on the whole time when its supposed to. The wash and drain motors sound good.

"Replaced both bake and broil igniter. Tested and both bake and boil gas comes on and is heating, Oven is working good.."

When the door opens the door falls loose to the ground. I pulled the dishwasher out a few inches. I found the hinge rod fell out the hinge socket. I put the rod hook back in. I put a zip tie around both sides so it doesnt happen again.

"Customer complaint is, It sounds like the drive belt is squeaking when we are running the washer. Its intermittently happening. Inspected and tested. Theres no stored errors. I ran washer through service diagnostics and couldnt get washer to make any abnormal noises. I filled, agitated, drained and spun twice and everything sounds great. I tipped washer up and inspected underneath and everything looks good. Washer is testing good.

"Bad drain pump. Replaced pump, now it drains great. Found water leaking from sump seal. Pulled sump out and used special 3m sealant to stop leak. Also found water leaking from Inlet housing. Pulled housing off and cleaned mineral deposit off of seal and around seal. Cleaned it up, no leaks now."

"Replaced damper, tested and now recognizes when it is opened and closed. Refrigerator is working good.

Replaced cold 4 way water valve. Tested and valve now shuts and no longer keeps filling. Washer is running and working good.

Replaced Lint housing assembly with new lint trap. Old one was cracked and catching and ripping clothes. Also cleaned out inside dryer of lint build up. Tested and no longer rips clothes. Dryer is running and cycling heat normally. Dryer is working good.

Installed new fan from last diagnosis. The last new fan was louder than normal. Installed new fan. Will need to get credit for defective part. New fan is definitely more quiet. ; states that autho needed

"Washer not filling with enough water and it gives F20 error. I disconnected the waterlines and checked pressure. Both valves were turned off, and a secondary valve was also turned off. I opened the valves and made sure no sediment built up. Gets stuck at 5 minutes and just keeps draining. Checked pressure sensor hose and its good. Wires are plugged in, either a bad pressure sensor or sensor and main pc . Customer called the warranty company. Told them main pcb is nla and we would have to search for it. We would start with pressure sensor and if that didnt fix it, they would have to still pay for part. But then unrepairable if we cant get board. Customer and I spoke with warranty company and they will call her back with approval. They called her back and said they will cover part of the pressure switch and if that doesnt fix it, they will take it from there. Customer said they will think about it and get back to us. I; saved tckt"

Dishwasher drain pump running super loud. Quoted for new one. Coming back Monday to install. ; ordrd 1 154757901 (Drain pump)

"During the visit, the customer complained that the machine would spin but not move smoothly. After investigation, it was found that the drum bearings are worn out, and the main spinner support is broken. The following parts are needed for the repair:Washer Spinner Support 4434ER0002AWasher Tub Inner Rear 6306UU Bearing (replaces 4280FR4048L) 4280FR4048NWasher Rotor Assembly (replaces 4413ER1003C) 4413ER1003AWasher Rear Tub Gasket (replaces 4036ER3002A) 4036ER2004A3550ER0004H Drum Plastic HousingBearing 4280FR4048JPlease provide a quote for these parts, and if the customer decides to move forward with the repair, we can proceed accordingly.; saved tckt"

"Customer complaint is, NOT WORKING. Inspected and found the bake element is fried. Quoted customer $302. to install new bake element. Customer approved repairs. Installed new bake element and tested. Oven is heating great. Range is now fixed. ; ordrng 1 W10779716 (ELEMENT - BAKE (STANDARD))"

"Customer complaint is, FLAMES COMING OUT OF THE BACK VENT. Inspected and tested. Found the convection fan has failed. Needs a new fan motor and blade. Parts on order. ; ordrd 1 3B72559A (Fan blade) and 1 EAU62343001 (Convection fan motor)"

Fills with water when its not in use. Found a bad water valve. We dont carry this part but customer really wanted sooner fix since they are going out of town. Ran to a local parts distributor. Picked up part and came back and installed. Runs great now. ; pckd up 1 807047901 (Water valve)

Dishwasher giving an E1 error. Water inlet error. Valve not coming on. No voltage coming to valve. Checked continuity of red and gray wires from board to valve and they are good. No voltage coming from board. Needs new board. Cant find part number. Theres a note in the manual that says new part number (see attached photo). Can someone find main pcb number and call company with quote?; saved tckt

"Customer complaint Heard a very loud banging sound when stove had not been in use. Breaker in panel has popped and will not go back in place. no visible issues. Assume the banging was the stove? not totally sure. First thing I did was unhooked the wires at the junction box underneath inside cabinet. Capped the hot wires turned on breaker breaker now stays on, so we know its something to do with the cooktop turn the breaker back off. Disassembled cooktop and right away, known as the left front burner switch is burnt up and shorted out. Will need new switch . All of them are the same. WB24X40331 - SWITCH INFINITE CONTROL order from Dey. ; ordrng 1 WB24X40331 (Switch)"

Replaced bad damper assembly. Works great now.

"Found that rollers are squealing. Customer approved estimate. Used repair kit that replaced roller, idler, belt. Tested and dryer is running quiet and working good.

The microwave would not heat. Today I replaced the magnetron. I tested rhetorical microwave several times. The microwave is heating up good now.

Customer complaint unit not draining or just trickling and drain. Customer said he had a handyman out there. They replaced the drain pump and tried to get it to work but couldnt figure it out. Right away I noticed they had a drain air gap on the sink counter unhooked the hose from the air gap put it in a drain started draining properly Explain to the customer that this is the issue needs to bypass the air gap and do a higher lube. Explain this is probably was the issue from the beginning. Installed drain holes properly with a high loop. Tested multiple times unit is now drain properly.

Found that clutch is rubbing making loud noise also actuator is not fully shifting causing issue also. Replaced cam assembly and actuator. Tested and no more noise. Washer is working good.

Not draining. Found that there was coffee ground and food debris stuck inside drain hose. I was able to snake out the hose and bottom dishwasher now drains and dishwasher is working good.

"Making very loud squealing sound and then customer will turn off dryer. Found that idler wheel is bad and 2 rollers. Replaced idler and rollers. cleaned out inside dryer of lint build up. Tested and dryer is running quiet. Tested heat and dryer is cycling heat normally. Dryer is working good.

"Customer said the breaker would trip when turning on the oven .Customer had the electrician swap the breakers for a normal breaker and it worked, the electrician put the same GFCI breaker in. Turned oven on it preheated and worked fine had, there were no issues, ran the oven for about 35 minutes with no issues."

The customer said after the cycle was done they get the NE error. The error is for the vario motor. I pulled the dishwasher out and tested the motor. The motor test open 0 ohms. I replaced the motor off the sump. I ran it again and its washing good now.

The complaint is the freezer and fresh food got warm. The customer had pulled the unit a few days ago and reset the power. Sines then its been cooling good. Today both sections are cooling just fine. The fresh food temp was 37 and the freezer temp is 0. No errors codes today and all the fans are running and it sounds ok. Both ice makers are making plenty of ice.

Installed new valve from last diagnosis now its getting water to the ice maker. Still lower pressure. That would need to be addressed from a plumber. It did fill the water in the ice maker to the proper level. The water out the door just seams a little slower

"Installed new control panel, UI board and knob. Tested and washer is working great. Washer is now fixed"

"Returned with the board, installed cycled and tested for 10 min. No issues put covers back on."

"Customer complaint is, ICE MAKER STOPPED, FREEZER IS WARM AND FOOD HAS ICE CRYSTALS. Inspected and tested. Freezer temperature is -2F and FF compartment is 36F. Customer had freezer set at -4 and FF set at 36F. The ice crystals are on the food inside the packaging. The ice maker is trying to cycle, but is just clicking. Also the ice box fan is not working in test mode but is moving air when its not in test mode. I think the ice maker is causing the freezer temperatures to be too cold causing ice crystals on their food because its trying to cycle and make ice, but cant. Refrigerator needs a new ice maker and ice maker fan. Installed new ice maker and ice box fan. Tested and ice box fan is working and now reading rpm feedback and ice maker cycled and filled with water. Refrigerator is now fixed."

"Customer was getting the BE codeChecked the LG bulletin found the the issue could be:-The unit not level. The unit is level-The customer using the wrong soap, the soap is fine-The filter clogged. Did remove the filter and cleaned out some scale - the drain hose clogged or pump clogged, did find the drain hose a little extra long, shortened the hose and did get some debris out. Ran unit 3 times on the short 14 min cycle and had no issues, informed the customer they could run it on a cleaning cycle with vinegar."

Replaced bad condenser motor. Running nice and quiet now.

Started getting some ice on bottom of ff section a week and a half after the repair. I checked and made sure fridge was level. The drain was frozen a little bit near the top with ice under the drain pan. I steamed it all out and then adjusted and extended the drain pan with silver tape. Adjusted the bottom metal part on the bottom of the panel so that water flows better down. Everything looks good now.

"During the visit, I did not notice anything out of the ordinary. The customer complained about a heavy, loud noise coming from the unit, but I was on-site, and it did not happen at all. I did, however, notice a dent by the freezer door. The customer mentioned kicking the door with his foot, causing it to open and close okay, but it feels a bit rough. I also unplugged the unit and reconnected it, and at the start of the compressor, I heard a low sound for 3 seconds, accompanied by jerking and clicking noises. After that, it started perfectly quiet. Additionally, the unit made ice and cooled the fresh food properly.The customer informed me that they had defrosted the unit before my arrival for 12 hours, and since then, it has been working okay, except for the noise occurring randomly. The customer plans to continue using the unit and will monitor it, attempting to record any issues if they persist. I also leveled the unit as it was not properly level to the floor."

"Leaking from front. Water has been running down the outside front from bottom of door. I took a paper towel and wiped off a ton of lint and hair from under the glass. Appears water has been wicking down and running down front. Ran it on first have of quick wash and then added water via a refresh wash, and then a spin, and no water leaked. Bellow is in good shape with no tears or malformation. Everything good now."

The customer said the washer is making a strange noise. The customer played a video of the noise for me. There is a service bulletin for the main board making some noise. Per that bulletin I replaced the main board.

Customer stated the dishwasher was leaking.Ran unit found the leak coming from the diverter valve. Ordered part. ; schdld next appmnt for 12/18 MON !

"Customer complaint is, STOPS IN MID CYCLE, OPEN/SHUT THE DOOR NOW 4 DISPLAY OF CIRCLES WILL NOT STOP. Inspected and tested. Found the main board has failed. Needs a new board. Part on order. This washer is built in and is going to be a pain to pull out so I need extra time scheduled. ; ordrd 1 DC92-01982A (Main board)"

"Right door isnt very sticky anymore when you close it. Rubber on door gasket isnt pliable like left door gasket, and it has multiple tears. Needs new door gasket. Ordered new one, coming back Tuesday to install. ; ordrd 1 ADX72930414 (Right door gasket)"

Customer says that the water dispenser didnt shut off even when she opened the door water kept coming out until she shut off the water to the refrigerator. Tested and it is working as im here but based on the symptoms the refrigerator water valve didnt close because opening the door would of cut power to it.Also i did see that the water going o the refrigerator is on a reverse osmosis system.I explained that if there is not enough pressure it could cause this same issue but she said its been over a year and worked fine and wanted to proceed with replacing the water filter housing assembly which has the water valve.Ordering part and rescheduling.; ordrd 1 DA82-02911A (Water filter housing assmebly)

"Tenants complaint randomly will have gas smell in unit will stop igniting and gas will be open. On arrival igniter was igniting it right away. Cant see an issue with that at this time. These were no one for the harness, breaking down and igniting to the side. The wiring is getting weathered but I cant see anything 100% showing it failed. Quoted for service, Bolton harness and new with burner tube. Left voicemail for customer saved quote that I gave customer to ticket.WPW10701462 harness8190618 burner; saved tckt"

Customer complaint still making noise in the back of the unit at random times random vibration or humming noise. Only thing it can possibly be at this point is something with the sealed system or some kind of vibration within it. Did find the three-way valve make an extra noise. Customers on pay for the three-way valve. We are going to warranty the compressor and replace the compressor also and do a new sealed system repair.; ordrng 1 AJU73872501 (3 way valve)

Refrigerator is not cooling. Compressor is running and no cooling at all. Standard LG compressor issue. Please contact customer with sealed system estimate and eta of repair. LG will cover parts?; saved tckt

"During the visit, the machine was leaking heavily underneath. I also noticed an FI EI error, which is related to the U/I. Additionally, the motor bearings were shot. The heating element heats up, but it is not strong enough due to the heavy calcium buildup, which is covering a layer on the heating element. This issue is causing the unit not to wash correctly.Please follow up for repair authorization. Parts needed.W11416363 Whirlpool PUMP&MOTORW11537778 Whirlpool ELEMENT ASSY-HEATING,SS BUSHINW11410063 Whirlpool CNTRL-ELECW11414079Whirlpool PANEL-UI; O-emld tckt"

"OE error. Found a few things here. One is that the filter has a big hole in it, allowing junk through. Needs new sump filter. DD81-01635A. Drain pump is grinding. Would for sure recommend replacing drain pump. DD81-01527A. The dishwasher is filling too high with water, causing overflow and an OE error. Needs new casebreak assembly with sensor. DD82-01111A. Lastly seal across bottom is torn (see photo). This is also allowing a lot of water to leak out the bottom. Can you please find that part number and when you find it, submit for authorization for this repair? Seal around dump is also suspect. Please put that into pending as well. Cant find that part number either. Looks like maybe 1-14 on the diagram? Photo attached ; saved tckt"

"The customer said the washer cannot spin and finish the load and it gives the UR error. I ran the washer empty on a spin and all was good it had no issues. I put in a small load of towels. I started a wash cycle then ran a spin. The washer basket sits low and the whole thing shakes. The washer will need the suspension kit DC97-16350U and the main board pcb DC92-02393D. ; snapped 1 QuickPics, states that autho needed"

"Customer complaint water dispenser works sometimes sometimes it doesnt. He had this fridge for a while was in the garage and now he brought it back inside. He had it out there because he just didnt want to get damage. Its a nice fridge. Once he hooked up the waterline after a little bit, it ended up stopped working. He unplugged the fridge, plugged it back in after it defrosted for a day or two and would start working and then stop working again. He would hear the valve run But would never add any water. Verified complaint on arrival everything is working properly. I have a little bit lower water pressure but nothing improper. Customer said icemaker has been working properly the whole time verify that that is working properly check the freezer icemaker, and noticed it was broken in pieces on the bottom and wires has been cut. That right there can cause the temps from reading forms and info for Samsung sounds like this icemaker. If it fails or breaks, it can make the fridge try to cool the freezer more to try to cool the temp sensor on icemaker. When I took temps in the fridge after having the door open multiple times it came down to 35? he has it set at the highest setting Freezer was at 0?. He has it set at 8?. This is after multiple times of opening and closing the door and Im sure it was way colder on arrival. Theres only a few things that can cause this issue either bad temp sensors or the icemaker. The forum suggested, just turning icemaker off, then seeing if it acts up. Icemaker repair is expensive repair and customer would like to try to make sure it is the icemaker and not temp sensor. When testing sensors in the fridge they test fine. Quoted blue book for freezer ice maker. He will try it with the ice maker off and let us know. ; saved tckt"

"Customer complaint is, START BUTTON DOES NOT LIGHT UP. Inspected and tested. The start button isnt responding. Needs a new control panel. Quoted customer $484. to install new control panel. Customer approved repairs. Part on order. ; ordrd 1 W10910626 (Control panel)"

"Returned, installed the belt, idler pulley, rollers and the heater element cycled and tested."

"During the visit, it was discovered that the igniter was faulty, registering 0.00 amps. I replaced the ignitor, and now it heats up great. The customer is satisfied."

The customer said the the broil element was sticking on after the oven reached the temp and then they got the f6e1 fault. I found the broil relay was sticking. I tapped on the relay until it opened. I replaced the broil relay. I tested the oven on bake and broil. The broil element is shutting off after it reaches temp.

"Replaced control board, tested and display comes on and all functions are working good."

"Tenants complain not drying clothing. Customer said it takes multiple times to dry clothing. Started dryer on time dry unit is heating up to about 190?, which is perfect for a gas dryer. Let unit run for over 25 minutes unit never cut off the coils and always was heating properly. Asked tenant some more questions they said the washer is been going out and now wont spend some clothing has been extra wet. She said its been acting up since the washer is acted up. I explained if the clothes are not getting rained out enough they will take longer to dry youre just putting damage on the dryer and excessive where. Nothing is wrong with dryer at the time."

"Complaint is that it doesnt get up to temp. They set it to 350 and it gets up to 330. And then it doesnt maintain temp. I ohms bake and broil and they ohm good. Tested voltage from K1-K4 relays, 240 gets sent to bake on bake and 240 to broil on broil. Relays working well. Reinstalled oven and ran on bake. Took 7 minutes to get to 350. Then we turned it off and set to 450. Took an additional 7 minutes. Customer was concerned that when my thermocouple said 450 that the control panel said 420. I explained how there is a delay on the interface. And how the cycling works. Everything works great."

"Runs and heats but doesnt tumble. Found a broken belt. Took dryer apart, cleaned out bulkhead and vacuumed out dryer, used glue to reattach bulkhead seal, oiled rollers, and replaced belt. Runs great now."

"Customer is complaint rusting around bleach. Inspected unit cant see a cause for the issue. Must be just a vibrations of the plastic corner against the metal edge ends up, cracking the paint and rusting. pre-ordered top and tubring installed parts. Afterword tested multiple times units working properly. Showed customer that theres no water going to the bleach dispenser it just drips into the unit. She thought it was water going into it and filling it. So theres a good chance its just spilling from pouring it in unit is back to prior condition"

"9E error and drain pump keeps running. Looped up drain line higher and found some water in basin. Dried out water and ran, no leaks or drips. Customer said they rinsed some dishes with liquid handwashing dish soap and put in dishwasher for cycle. Sounds like it possibly over sudzied and leaked into basin."

"Customer complaint is, Side by Side doors are not closing properly. Inspected and tested. Freezer temperature is 2F and FF is 39F. Both FF door gaskets are ripped and not sealing on the center mullion. Installed 2 new FF door gaskets and tested. Doors are sealing nicely. Refrigerator is now fixed."

"Customer complaint is, NOT DRAINING. Customer is replacing the dishwasher next week and just wanted to make sure theres no drain issues for the new dishwasher. Customer just had a plumber out to snake drain underneath the sink right before I got here. Inspected and tested. Drain is good, the pump has just failed."

"Customer complaint is, LEAKING WATER ON THE FLOOR. Inspected and tested. Found its leaking from the front of the dispenser when I fill the fabric softener dispenser. I cant pinpoint exactly were its coming from. With the drawer removed it doesnt leak when Im filling it, but when I put the drawer back in its leaking. Im going to try and replace the drawer and if it still leaks, we would need to replace the whole dispenser housing. Dispenser housing comes with the drawer, so I replaced the whole dispenser assembly and tested. Washer is working great and no leaks. Washer is now fixed."

The dryer runs but does not blow air out the back. I found the blower wheel was loose in the shaft. I found a screw driver bit in the blower housing. That may have caused the blower wheel to not turn and strip off the shaft. I quoted the customer for the repair then replaced the blower. I hooked the duct back up. The dryer runs good and blows good. Air flow is great. It is heating up too.

The dishwasher would not run when you press start. I found the control lock was on. I showed customer how to hold down the two buttons to cancel the lock. Now it runs great.

"Customer stated the top oven was not working correctly Removed panels and trim, removed the unit, removed the top cover found the bake element relay was not connected to the board. Disassembled the display and cleaned up the solder joints. Soldered the relay back on, cycled and tested out unit back together. Tested again unit operating correctly at this time"

"Installed a new ice maker, tested, and it checks out fine with no issues; it is making ice and filled with water ."

"Fridge dead, not cooling. Found a burnt terminal on the defrost temp control board. Un soldered the relay, all terminals clean. Cleaned board, resoldered relay back onto board. Terminals on relay ohm good. Told tenant 24 hours to get down to temp. Can feel it cooling already though. Also readjusted drawers so they work right, and showed tenant how to replace bulb that went out in ff section."

"Tenants complaint is NOT FULLY DRAINING WHEN IT RAN, FOUL ODER AS WELL. CLEANED FILTER IT WAS DIRTY BUT STILL NOT WORKING. On arrival only water in unit is the normal amount in the drain. Tested unit multiple times filling and draining drained every time properly. customer also complaining about bad smell in unit. Im not getting any kind of bad smell at this time. Im guessing customers been using and cleaning it. but I cleaned out the unit as best. I could advise tenant son that using a dishwasher cleaner or some vinegar will help with the smell. Also explain its hard water residue on heat element, not actual food or anything like that. Unit is now working properly without issue."

"Installed a new control board, heating element, and user interface (U/I). Tested the unit, and it heats up faster with no issues. Customer is satisfied."