We serviced a
BOSCH DISHWASHER
Model SHS5AVL6UC/22
Near Maple Grove, MN 55311
Seth
Job Details: 01/03/2022
E24 error. Customer cleared a blockage in the sump assembly before we arrived. When I arrived I found the supply line was twisted up behind the machine and Ohio loop was installed. I rerouted the drain hose and tested it was a drain cycle. Seems to be working fine now.
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model FAFW4011LWO
Near Otsego, MN 55330
Seth
Job Details: 01/03/2022
Leaking. Failed rear main bearing rubbing on door boot causing the leak.
We serviced a
GE REFRIGERATOR
Model TBX18CIBQRWW
Near Maple Grove, MN 55369
Phillip
Job Details: 01/03/2022
The evaporator is not defrosting. It needs a heater and bimetal thermostat plus the fresh food door gasket is ripped. They will replace the fridge. Heater WR51X464Bimetal defrost WR50X10010Door gasket
We serviced a
SAMSUNG REFRIGERATOR
Model RF266AEPN/XAA
Near Blaine, MN 55449
Matt
Job Details: 01/03/2022
"Customer complaint is, FAN IS NOISY, FROSY IN THE FRESH FOOD SECTION. Inspected and tested. Fan is working and defrost works. Found the drain was plugged and the defrost sensor is bad. . to install new drain kit and sensor. Customer approved repairs. Installed drain kit and ordering sensor. Part on order. I need 2 hours for this on my return trip. ; ordrd 1 DA32-00006S (Defrost sensor)"
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE515S0JS0
Near Otsego, MN 55374
Matt
Job Details: 01/03/2022
"Customer complaint is, Oven not working properly / wrong temperatureThe oven is cooking way too fast the error code is F6 E1. Inspected and tested. Found the broil element is stuck on. The broil relay on the board is sticking. Needs a new board. Customer approved repairs. Board is not in stock. ; saved tckt , states that autho needed"
We serviced a
GE DISHWASHER
Model PDT825SSJ0SS
Near Otsego, MN 55330
Matt
Job Details: 01/03/2022
"Customer complaint is, FLASHES A CODE SOMETIMES.. HAVE TO RESET. LOTS OF ISSUES NOW IT WONT DRAIN. Inspected and tested. Found the air gap on the counter was plugged solid. Also the float was stuck in the up position because of the grease in the dishwasher not allowing it to fill with water. Cleaned out air gap and filled and drained dishwasher until it cleaned out the sump area. Tested dishwasher and its working great. Dishwasher is now fixed."
We serviced a
BOSCH DISHWASHER
Model SHPM78W52N/01
Near Monticello, MN 55362
Matt
Job Details: 01/03/2022
"Customer complaint is, LEAKS & GASKET ON THE BOTTOM HANGING OFF. Inspected and tested. Ran dishwasher for over 40 minutes and it never leaked. The sound dampening gasket on the bottom was just loose. Customer said the add rinse aid light keeps coming on. I found the rinse aid was empty. Showed customer how to fill rinse aid dispenser. Dishwasher is operating great for me."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW8500SR00
Near Osseo, MN 55311
Phillip
Job Details: 12/29/2021
The customer complaint was the washer would not drain and it gave them f21 error. We noticed it drains real slow. We removed the drain filter and found it full of stuff. We cleaned the filter and its working good.
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE540H0AS0
Near Maple Grove, MN 55369
Phillip
Job Details: 12/29/2021
The bake element popped and started to smoke. Im ordering the bake element to replace. ordrd 1 W10779716 (Bake element)
We serviced a
GE MICROWAVE
Model PEB7227SL1SS
Near Corcoran, MN 55340
Seth
Job Details: 12/29/2021
I replaced the failed micro-switches they were burnt. I tested the microwave it is now fixed.; used 3 MICRO7 (3/16' MICROSWITCH) from stock
We serviced a
KENMORE WASHER TOP LOAD
Model 11029422801
Near South Haven, MN 55382
Seth
Job Details: 12/29/2021
Timer stops before the rinse and before the spin and it doesnt advance unless you play with it. Upon arrival and inspection I found the timer and failed. I replaced the failed timer and cleaned the water screen on the cold water supply line. I watched and it completed recycle perfectly. The washer is now fixed; pckd up 1 WPW10199989 (Timer)
We serviced a
KENMORE DRYER- ELECTRIC
Model 110.770426
Near Plymouth, MN 55447
Phillip
Job Details: 12/29/2021
The dryer was heating up to temp and air flow is good. We replaced the gas coils and found the front seal was very loose. We glued the seal back on. The dryer is working good. ; used 1 5303931775 (COIL KIT) from stock
We serviced a
GE DISHWASHER
Model GDF570SSJ2SS
Near Minneapolis, MN 55416
Phillip
Job Details: 12/29/2021
"The control panel is blank again. Last visit it was blank but there was no blinking green led light on the main control board. I replaced the main control last visit and the dishwasher started to work. Today the green led light was on solid. The solid light means a communication issue. I reset the power to the main control and its all working good ,for now. Now it will need the main UI board (WD21X23463); states that autho needed"
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV1645TS
Near Saint Michael, MN 55376
Matt
Job Details: 12/29/2021
"Customer complaint is, BLOWING CIRCUIT AND FAN WASN'T WORKING PROPERLY AND UNIT STOPPED WORKING. IT'S DEAD. Inspected and tested. Found the fuse was blown because one of the door switches had failed. The switch holder is wore out to. Installed new switch holder and all 3 door switches and fuse. Tested microwave and its working great. Microwave is now fixed. ; used 1 5304509457 (SWITCH HOLDER), 1 MICRO2 (20 AMP FUSE), and 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
KITCHENAID COOKTOP- GAS
Model KFGS306VSS02
Near Buffalo, MN 55313
Seth
Job Details: 12/29/2021
I pulled it apart cleaned it and put it back together. I even grounded the actual burner from underneath and was unable to make burner lite consistently or see that it was ignited once it was lit. Please see the attached photos to the parts needed show discontinued the rest circled in red or what I would need to complete this job. Note customer has raised an elevated this ad American home shield and will be contacted today by an American home shield associate. Please expedite.; saved tckt
We serviced a
SAMSUNG DRYER- ELECTRIC
Model MISSING
Near Rogers, MN 55374
Nate
Job Details: 12/29/2021
"Not heating. Found a broken wire. Replaced wire, also replaced bad frayed belt and vacuumed out dryer, cleaned rollers, runs great now. ; used 1 WP40111201 (BELT) from stock"
We serviced a
SAMSUNG DRYER- GAS
Model DV45H7000GW/A2
Near Minneapolis, MN 55423
Phillip
Job Details: 12/29/2021
"The dryer makes a squeak sound when it runs. We found 3 of the drum rollers were locked up and the idler pulled was locked up. We replaced 3 rollers oiled the last one and replaced the idler. We also vacuumed out the dryer. It sounds good now. ; used 1 DE634A (PULLEY), and 3 4581EL2002h (ROLLER) from stock"
We serviced a
MAYTAG DRYER- ELECTRIC
Model MED5100DW0
Near Minneapolis, MN 55439
Phillip
Job Details: 12/29/2021
Dryer was making noise when first starting. We took dryer apart found the idler pulley was junk. We replaced the idler and clean all the lint. Dryer is working good now. We did recommend getting the vent cleaned out; used 1 279640 (ROLLER) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near Rogers, MN 55374
Seth
Job Details: 12/29/2021
Fridge doesnt dispense ice or water. I replaced. The dispenser cover assembly and it began working instantly. Note I notified customer the water lines are very old and in very poor shape I turn the water on and tested it but advise customer keep an eye on them for leaks as theyre very discolored and dry and cracking. The fridge is now fixed; pckd up 1 DA97-08518D (Dispenser cover assy)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LXR7244PT04
Near Plymouth, MN 55447
Seth
Job Details: 12/29/2021
I replaced the Kratt agitator assembly and tested. The washer now agitate as designed.
We serviced a
LG DRYER- ELECTRIC
Model DLE5977S
Near Eagan, MN 55123
Delton
Job Details: 12/29/2021
"Replaced thermistor and thermal fuse, 5301el1001a was not ordered. Tested and dryer is cycling heat correctly for over 20 minutes. Dryer is heating and working good as Im here.If problem continues i would guess heating element would need to be replaced order part 5301el1001a; used 1 6931EL3003D (THERMAL FUSE) from stock"
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EIFLS55IIW0
Near Eagan, MN 55123
Delton
Job Details: 12/29/2021
"Replaced water valve, (did not use other parts) tested and no more leaks. Washer is workin good."
We serviced a
HOTPOINT RANGE- GAS
Model RGB525DEH1WW
Near Minneapolis, MN 55406
Nate
Job Details: 12/29/2021
Not heating well and setting off smoke alarm. Replaced a bad ignitor. Now in 5 minutes it preheated to 350. Customer cleaned off a bunch of charred debris in oven with oven cleaner. Smoke alarm is next to oven so probably sensitive too being so close to oven. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF419AAW/XAA03
Near Minneapolis, MN 55417
Nate
Job Details: 12/29/2021
Not spinning. Found the rear bearing is completely detached from the tub. 12 year old washer.
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE540H0AS0
Near Maple Grove, MN 55369
Phillip
Job Details: 12/29/2021
The bake element popped and started to smoke. Im ordering the bake element to replace. ordrd 1 W10779716 (Bake element)
We serviced a
GE DISHWASHER
Model GDF570SSJ2SS
Near Minneapolis, MN 55416
Phillip
Job Details: 12/29/2021
"The control panel is blank again. Last visit it was blank but there was no blinking green led light on the main control board. I replaced the main control last visit and the dishwasher started to work. Today the green led light was on solid. The solid light means a communication issue. I reset the power to the main control and its all working good ,for now. Now it will need the main UI board (WD21X23463); states that autho needed"
We serviced a
KITCHENAID COOKTOP- GAS
Model KFGS306VSS02
Near Buffalo, MN 55313
Seth
Job Details: 12/29/2021
I pulled it apart cleaned it and put it back together. I even grounded the actual burner from underneath and was unable to make burner lite consistently or see that it was ignited once it was lit. Please see the attached photos to the parts needed show discontinued the rest circled in red or what I would need to complete this job.
We serviced a
FRIGIDAIRE RANGE- GAS
Model n/a
Near Excelsior, MN 55331
Phillip
Job Details: 12/28/2021
The oven bake ignitor was not glowing red at all. The bake ignitor tested bad. We replaced the bake ignitor and tested the the operation. Its heating good now. No issues found. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
LG REFRIGERATOR
Model LFXC24726S/03
Near Chaska, MN 55318
Phillip
Job Details: 12/28/2021
Plugged the fridge back in. The compressor started and all the fans run. The compressor never got warm and all the line are room temp. The compressor has failed and needs to be replaced. . ; states that autho needed
We serviced a
GE REFRIGERATOR
Model PFE28KSKBSS
Near Chanhassen, MN 55317
Phillip
Job Details: 12/28/2021
WR55X38248 board WR60X26866Fan was making a loud noise when running. Found out the fan in the fridge was making the noise. We replaced the fan and now is working properly. If issue come back may need board; used 1 WR60X26866 () from stock
We serviced a
GE REFRIGERATOR
Model PDS20SCRBRSS
Near Dayton, MN 55327
Matt
Job Details: 12/28/2021
"Customer complaint is, NOT WORKING, FRIDGE & FREEZER 71 DEGREES- LITES ALL WORK. Inspected and found the compressor relay is clicking and the condenser fan is bad. Quoted customer to install new relay and fan motor. Customer approved repairs. Parts on order. ; ordrd 1 WR84X10055 (Condenser fan motor) and 1 WR08X10061 (Relay overload) and 1 WR07X10086 (Relay)"
We serviced a
GE REFRIGERATOR
Model PSC23MGTABB
Near Eden Prairie, MN 55347
Phillip
Job Details: 12/28/2021
Not cooling me display was flickering. Put main control board in. Started cooling right away and all displays working correctly. ; used 1 WR55X10942P (MAIN BOARD) from stock
We serviced a
LG REFRIGERATOR
Model LRMDS3006S/H00
Near Eagan, MN 55122
Delton
Job Details: 12/28/2021
"Compressor not running, locked up. Power is going to compressor but not running. Bad compressor, needs sealed system repair.; saved tckt"
We serviced a
GE WASHER FRONT LOA
Model GFQ14ESSNOWW
Near Brooklyn Park, MN 55428
Seth
Job Details: 12/28/2021
"Door is bent must be lifted to close. Unit is in a small closet and it is not easily accessible. Its the washer dryer combination unit would not drain. I removed a blockage and tested it and it works fine outside of the misaligned door. The door is bent no repairs possible for it. Would need WH46X28348 - door and WH01X28354 - lock assy, WH01X28362 - strike. Washer worked fine but would need these parts to get door to close as if it was new.; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS1
Near Eden Prairie, MN 55347
Phillip
Job Details: 12/28/2021
Showed the customer how to remove the filters and spray arms for cleaning.
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF50K7500AV/A2
Near Chanhassen, MN 55317
Phillip
Job Details: 12/28/2021
We ran the washer on a rinse and spin and it stops with 13 minutes let and just sits there. We ran it through all the diagnostics test and everything passed. The erro codes that came up the most was the dc-door error and uB- unbalanced load. The washer needs both board. The main board is NLADC92-01531C inverter DC92-01803L main control
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Wayzata, MN 55391
Seth
Job Details: 12/28/2021
Dishwasher wont drain and LEDs are stuck on in the UI. Failed drain pump And UI control board.
We serviced a
KENMORE WASHER FRONT LOA
Model 796.4158341
Near Big Lake, MN 55309
Matt
Job Details: 12/28/2021
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the drain pump has failed. Quoted customer to install new drain pump. Customer approved repairs. Installed new drain pump and tested. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DRYER- GAS
Model GGW9250PW3
Near Chanhassen, MN 55317
Phillip
Job Details: 12/28/2021
The dryer would not heat at all. I found the thermal fuse was bad. We replaced the fuse and tested he air flow. The dryer heats good ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Minneapolis, MN 55410
Phillip
Job Details: 12/28/2021
We replaced the fill tube heater only. Ran the ice maker and it filled with water.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWC565FW1
Near Eden Valley, MN 55329
Seth
Job Details: 12/28/2021
Washer not spinning. I replaced the failed hub and tested the washer. Its now fixed.; used 1 W10528947 (HUB) from stock
We serviced a
ROPER WASHER TOP LOAD
Model RAX7245KQ0
Near Burnsville, MN 55306
Delton
Job Details: 12/28/2021
Lid switch is bad and wont advance into drain/spin. Also agitator dogs are worn out and not fully agitating. CUstomer approved estimate. Ordering parts and rescheduling.; ordrd 1 3949247V (Lid switch) and 1 80040 (Dogs)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS20ZRGW6
Near Apple Valley, MN 55124
Delton
Job Details: 12/28/2021
As Im here the refrigerator is cooling and working good. Customer said one day it stopped cooling and freezer foods started to thaw. Then next day was cooling again. Since its working as Im here its hard to diagnose. Defrost timer sounds a bit loud. I replaced defrost timer guessing that is what it could be. Refrigerator is cooling and working good as Im here.; used 1 UET120 (UNIV DEFROST TIMER) from stock
We serviced a
KENMORE DISHWASHER
Model 66513093N412
Near Eagan, MN 55122
Delton
Job Details: 12/28/2021
"Found that the prongs that hold the heat element was bent up preventing spray arm from spinning and it would spray water into one area causing leaking from bottom. Corrected prong, tested for 30 minutes and no leaks. Dishwasher is working good."
We serviced a
LG RANGE- GAS
Model LRG3081ST/00
Near Minneapolis, MN 55416
Nate
Job Details: 12/28/2021
"15 times all ignitors on cooktop ignites. 16th time none did. Ordered new wire harness for spark control, and spark module. ; ordrd 1 EBF60662901 (Spark wire harness)"
We serviced a
GE REFRIGERATOR
Model PSCS3RGXCFSS
Near Minneapolis, MN 55408
Nate
Job Details: 12/28/2021
Waterline leaking under the fridge. Replaced it with new John guest fitting.. no leaks now.; used 1 Pp0408w (Coupler) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWB850YG1
Near Elk River, MN 55330
Matt
Job Details: 12/28/2021
"Customer complaint is, NOT DRAINING- EC Ld & UD STOPS MID CYCLE- HAS TO REMOVE CLOTHES FOR IT TO DRAIN. Inspected and tested. Everything worked great in test mode. Started washer on a normal cycle with a load of towels and it worked perfectly and completed the cycle with no errors. Washer is working perfectly for me. Maybe the drain pump is sporadically failing, but is working every time for me. If they call back, we should go back with a drain pump. Part number WPW10403802."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near Maple Grove, MN 55369
Matt
Job Details: 12/28/2021
"Customer complaint is, NOT CLEANING DISHES- SPRAYER ISSUE?/ CLOGGED FILTER? Inspected and tested. Found the diverter and circulation pump have failed. Quoted customer $406. to install new sump assembly. Customer approved repairs. Part on order. ; ordrd 1 WPW10671942 (Sump assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2070KRB
Near Elk River, MN 55330
Matt
Job Details: 12/28/2021
"Customer complaint is, NOT COOLING THE LIGHTS COME ON AND WE CAN HEAR THE MOTOR OR FAN RUNNING. Inspected and tested. Found the compressor and fans are running, but no frost on the evaporator. The sealed system has failed."
We serviced a
FRIGIDAIRE DISHWASHER
Model Ffbd2411ns6b
Near Otsego, MN 55330
Matt
Job Details: 12/28/2021
"Customer complaint is, NOT WORKING / NO POWER. LIGHTS ARE WORKING, BUT THE CYCLE WONT BEGIN. Inspected and tested. Found the wires to the door latch are melted. I repaired the wires and tested. Dishwasher is working great now, but I think the door latch is going to need to be replaced soon, because the terminal is black and loose. Customer is just going to use it as is for now and see what happens."
We serviced a
GE DRYER- GAS
Model DCVH660GH0WW
Near Minneapolis, MN 55417
Nate
Job Details: 12/28/2021
"Needs either main PCB, user interface board or both. Main PCB getting correct voltage but cant test voltage to user interface. Explained to customer it could be one or both, either way they are buying new dryer."
We serviced a
SAMSUNG REFRIGERATOR
Model RF30KMEDBSG/AA
Near Eden Prairie, MN 55347
Nate
Job Details: 12/28/2021
"Icemaker is having known issue where it freezes up. Can you please submit this for authorization for the service kit?; O-emld tckt , states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHV4803UC
Near Eden Prairie, MN 55347
Nate
Job Details: 12/28/2021
"Dishwasher wasnt washing, but it fills and circulates great. No issues. Ran it a number of times. Caretaker recently cleaned out sump area. No debris."
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Eden Prairie, MN 55347
Nate
Job Details: 12/28/2021
"Needs new touchpad too, but too expensive. Uninstalled control board originally installed. Reinstalled original control board. Did not install case break or leak sensor."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Maple Grove, MN 55311
Nate
Job Details: 12/28/2021
"Rack adjusters broken. Replaced, works great now.; used 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW94HEXW0
Near Otsego, MN 55330
Matt
Job Details: 12/23/2021
"Customer complaint is, NOT SPINNING AND/OR WASHING ERROR CODE F6 E2. Inspected and tested. Found the motor control board is fried. Quoted customer to install new board. Customer declined repairs and is going to replace the washer."
We serviced a
KENMORE REFRIGERATOR
Model 79551314014
Near Coon Rapids, MN 55433
Seth
Job Details: 12/23/2021
New leak was found at the fitting at the freezer door. I cut the dimpled JG line and installed a new fitting. No labor was charged. The daughter came on site and they will look for a replacement was the plastic has Deteriorated. no redos going forward.; used 1 FITTING4 (5/16' JG FITTING) from stock
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD5510VQ1
Near Burnsville, MN 55337
Delton
Job Details: 12/23/2021
"Found that the rollers, idler wheel and belt are worn causing loud screeching. Replaced all those parts with dryer repair kit. Tested and dryer is tumbling quiet. Dryer is working good.; used 1 4392065 (REBUILD KIT) from stock"
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model wed5000dw2
Near Minneapolis, MN 55428
Seth
Job Details: 12/23/2021
"Timer failed, moisture board is bad as well but customer elected to only fix the timer. I tested and timer advanced as designed."
We serviced a
GE REFRIGERATOR
Model GNE26GMDCES
Near Monticello, MN 55362
Matt
Job Details: 12/23/2021
"Customer complaint is, NOT COOLING WELL. Inspected and tested. Freezer is good, FF compartment is warm. Found the FF evaporator fan has failed. Installed new evaporator fan and tested. Refrigerator is now fixed. ; used 1 WR60X29099 (DC FRESH FOOD FAN) from stock"
We serviced a
SAMSUNG DISHWASHER
Model dw80n3030US
Near Plymouth, MN 55441
Seth
Job Details: 12/23/2021
I replaced the heater which was caked with mineral buildup. I tested by running a quick express wash. I saw no issues. Note we went about the process backwards there was heavy contamination leaks may develop. I notified customer to be watchful for the next weeks worth of use. I also advised the use of a citric acid based cleaner monthly to better maintain the system.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Big Lake, MN 55309
Matt
Job Details: 12/23/2021
"Customer complaint is, MAKING A WEIRD NOISE AND FLASHES LC, WE TURNED OUR MAIN CIRCUIT BREAKER OFF SO IT WOULD STAY SHUT OFF. Inspected and tested. Found that there was water in the pan underneath at some point, but is dry now. Ran dishwasher for 30 minutes and it never leaked. I think its probably a soap suds issue. Recommended customer try a different kind of soap if it does it again. Otherwise dishwasher is working great."
We serviced a
LG WASHER FRONT LOA
Model WM3670HWA
Near Maple Grove, MN 55369
Matt
Job Details: 12/23/2021
"Customer complaint is, EC OE- WONT DRAIN. Inspected and tested. Found the drain pump has failed. Quoted customer to install new pump. Customer approved repairs. Installed new drain pump and tested. Washer is working great. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
AMANA DRYER- ELECTRIC
Model NDE2330AYW
Near Medina, MN 55340
Phillip
Job Details: 12/23/2021
"The complaint is the dryer is taking long time to dry. The customer has to run the dryer 2 or 3 times to dry a load. The dryer only heats up to 135 on high when the dryer duct is connected. Soon as we disconnected the dryer duct the dryer heat up to 190 with no problem. I advised the customer that the dryer duct needs to be cleaned ASAP. The dryer also started to squeak when it was running. I found the idler pulley was not spinning. We replaced the idler pulley and both rear drum rollers. The dryer sounds good now. ; used 1 WPY54414 (IDLER), and 2 WP37001042 (ROLLERS) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LS86200KQ0
Near Burnsville, MN 55337
Delton
Job Details: 12/23/2021
"Found that agitator dogs were worn out. Replaced dogs, tested and now washer fully agitates and spins. Washer is working good.; used 1 80040 (DOGS) from stock"
We serviced a
AMANA WASHER TOP LOAD
Model NAV5800AWW
Near Minneapolis, MN 55423
Nate
Job Details: 12/23/2021
"Not spinning or agitating. Service bulletin for this issue. Has a bad pully, helix and belt. Ordered, coming back to install.; ordrd 1 WP27001006 (Belt) and 1 WP40047102 (Pully) and 1 38008 (Helix)"
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model GEW9250PW1
Near Medina, MN 55340
Seth
Job Details: 12/23/2021
Dryer is loud because a roller and failed I installed a dryer repair kit the dryer is now fixed. Please call and collect for work on dryer.; used 1 4392067 () from stock
We serviced a
WHIRLPOOL DISHWASHER
Model DU910FFGQ0
Near Burnsville, MN 55337
Delton
Job Details: 12/23/2021
"Found that dishwasher had too much suds and was leaking that way. I removed suds, tested and after 40 minutes no leaks. Informed customer to use less soap. Dishwasher is working good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS2
Near Eden Prairie, MN 55347
Delton
Job Details: 12/23/2021
It is working and heating as Im here but several times when i try and start it it says to close door when it is shut. Only appears that one of the interlock switches was replaced? Also the control board would garble up and reset microwave several times. Control board part shows back ordered WPW10678766. Please search for parts and reschedule.I did not order any parts.; ordrd 1 W10156812 (Spring) and 1 W10562613 (Cam) and 1 Wp8206419 (Top interlock) and 1 Wpw10156813 (Bottom interlock) and 1 Wpw10687866 (Control board)
We serviced a
GE REFRIGERATOR
Model PGSS5RKZHSS
Near Eagan, MN 55123
Delton
Job Details: 12/23/2021
"Found that control board is shorted. Also water line to refrigerator is leaking. Customer approved estimate. Replaced control board and stainless water line, Tested and refrigerator turns on and is cooling and no more leaks. Refrigerator is working good.; used 1 WR55X11098 (MAIN BOARD), and 1 HOSE4 (48366 6' ICEMAKER HOSE) from stock"
We serviced a
SAMSUNG RANGE- GAS
Model NX58H9500WS/AA
Near Eagan, MN 55122
Delton
Job Details: 12/23/2021
"Found that igniter is shorted and not glowing. Customer approved estimate. Replaced igniter, tested and oven preheats and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
KITCHENAID WALL OVEN- ELECT
Model KEBS207DBL6
Near Medina, MN 55340
Seth
Job Details: 12/23/2021
Customer gets an error 20 minutes after theyre done baking in either oven cavity. Upon arrival in inspection I found the unit has a failing control board. The relay does not stick and the sensors have the appropriate resistance. I quoted replacement customer will reach out if they want us to send board out to car centric or fix my board.I quoted $600.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RFB
Near Osseo, MN 55311
Seth
Job Details: 12/23/2021
Not making ice after customer returned from Florida. Frozen water line in the ice room was thawed. The ice maker cycled when tested. There is water staining and the beginning of a rust ball on the back of the case. These are manufacturers defects and not covered with the WHE warranty. I notified the customer he will work with retailer and manufacturer for replacement.
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF209ANW/XAA
Near Corcoran, MN 55340
Seth
Job Details: 12/23/2021
Water is not filling. Plugged filters were found. Customer has had a lot of water issues. I cleaned them and tested the washer it is now working as designed.
We serviced a
SAMSUNG DRYER- GAS
Model DV350AGW/XAA
Near Minneapolis, MN 55416
Nate
Job Details: 12/23/2021
Replaced broken control board with refurbished board. Heats and runs great now.
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EIFLS55IIW0
Near Eagan, MN 55123
Delton
Job Details: 12/23/2021
Found that water valve is leaking. Shut off water and ordering part and rescheduling.; ordrd 1 134637810 (Water valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2597AEM2
Near Plymouth, MN 55446
Phillip
Job Details: 12/23/2021
The ice maker is not making ice. We jumped the ice maker L and V and the ice maker filled with water. We then jumped the thermostat and the ice maker cycled but did not finish the harvest cycle. We verified the fans are good. We replaced the ice maker. The new ice maker cycled and its good. Advised to wait 24 hours to fill the bucket. ; used 1 W10882923 (ICEMAKER) from stock
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW7300XW2
Near Rogers, MN 55374
Matt
Job Details: 12/23/2021
"Customer complaint is, WONT LET IN WATER TO FILL. Inspected and tested. Found the drain pump has failed. Also is starting to get the roar in a spin. Washer needs a new drain pump and bearing. Quoted customer to install new drain pump and cabrio bearing. Customer declined repairs and is going to replace the washer."
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF218ANW/XAA
Near Saint Michael, MN 55376
Matt
Job Details: 12/23/2021
"Customer complaint is, LOTS OF SUDS AND SOAP EOC, SO CUST THINKS CLOTHES AREN'T GETTING WASHED. Inspected and tested. Ran washer through a rinse and spin with a load of clothes and when it goes into a spin it shakes so bad and theres a lot of movement in the drum that it stops and wont go into a high spin. I checked for suds and removed the drain filter and found chunks of metal from the spider arm. The spider has failed. Washer needs to be replaced. ; saved tckt , states that autho needed"
We serviced a
KENMORE RANGE- ELECTRIC
Model 790.9420231
Near Saint Michael, MN 55376
Matt
Job Details: 12/23/2021
"Customer complaint is, OVEN WON'T HEAT PAST 170. Inspected and tested. Found the board has failed. Quoted customer $577. to install new board and overlay. Customer declined repairs and is going to replace the oven."
We serviced a
MAYTAG DRYER- GAS
Model LDG9334AAE
Near Eden Prairie, MN 55347
Phillip
Job Details: 12/23/2021
The customer said they have been using all week several times a day and now it has a gas smell. We ran the dryer and found nothing wrong with it. We checked the connection at the valve and it was good. We soaped up the valve and put some soap on the orifice and it was good. After about 15 minutes of running the dryer I could smell some gas but it was closer to the furnace. We soaped all the joints from the gas supply and lines coming off the main regulator. We found a leak at the dryer gas line supply. We are unable to fix the leak. We advised the customer to call the gas company or a plumber.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near Rogers, MN 55374
Seth
Job Details: 12/23/2021
"Not dispensing ice or water. It makes ice, but wont dispense. I was unable to use STG to diagnose(locked out) I suspect the fridge valve has failed. Please source and order DA97-07827B and DA81-05883A. I did not reschedule please reach out and schedule once parts are received.; saved tckt , states that autho needed"
We serviced a
MAYTAG RANGE- ELECTRIC
Model MER8700DS0
Near Chanhassen, MN 55317
Phillip
Job Details: 12/23/2021
The customer said after preheat the oven would not maintain the temp. We found the bake element was bad. We replaced the bake element and tested the oven. Its heating good now.
We serviced a
GE REFRIGERATOR
Model GSH25JSCBSS
Near Chanhassen, MN 55317
Phillip
Job Details: 12/23/2021
When we arrived we found the whole unit was not working and none of the light inside were on. We found the fridge was plugged into a gfi outlet that was tripped. We reset the gfi and the fridge started working. We found that there was a outlet behind the fridge. We plugged the fridge into the outlet behind it. We waited until it started up. Advised the customer to wait 8 hours before putting food back in.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Excelsior, MN 55331
Phillip
Job Details: 12/23/2021
The dishwasher was not draining and not going through cycles. Removed the drain pump and found glass in the pump. Put the pump back on and its working as it should.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Maple Plain, MN 55359
Phillip
Job Details: 12/23/2021
When we arrived the fridge was in the 50s and the freezer was below 15. The customer said its the same issue as before. The compressor is running and there is heat from the condenser. I found the freezer fan is not working. I do get 12 colds dc to the freezer fan. It needs the freezer evap fan. No sure what the charge would be. ; ordrd 1 WP67006968 (Evaporator fan)
We serviced a
LG DISHWASHER
Model LDF7551ST
Near Eagan, MN 55123
Delton
Job Details: 12/22/2021
"Found debris that was stuck in drain hose again, preventing dishwasher from draining. Mechanically drain pump is working. Filters are all in correctly. Im guessing there might be something in the hose that is intermittently getting stuck and then flips to allow drainage. Drain hose would have to be replaced. Customer will think about it and call back if they want to proceed. Drain hose part# AEM69493808. Estimate $204.67"
We serviced a
GE DISHWASHER
Model GDF520PGJ6WW
Near Plymouth, MN 55447
Nate
Job Details: 12/22/2021
"Dishwasher dead. Control board has rapid flashing like strobe. Error meaning loss of communication between user interface and main PCB. User interface board WD21X23703 Dey has one, main control board WD21X25736 Dey, and wire harness that connects them WD21X22596 (I think is correct but youll want to double check). Can you please see if we can get Autho for this?; O-emld tckt , states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHW0
Near Otsego, MN 55330
Matt
Job Details: 12/22/2021
"Customer complaint is, LEAKING A FEW DROPS. Customer said its only leaking a little and when they noticed it there was dry white crusty soap or deposits on the floor. Inspected and tested. Ran dishwasher for over 30 minutes and it never leaked. Customer cleans the dishes really well before putting them in the dishwasher and uses pods. I think this might be a soap suds issue. Recommended customer watch it closely and next time it leaks to check for suds. Also recommended trying a different soap."
We serviced a
MAYTAG RANGE- GAS
Model MGR8670451
Near Buffalo, MN 55313
Seth
Job Details: 12/22/2021
Customer complains that the range is not working like it should. The bake option just wont work at all theyve been using broil in its place. Upon arrival inspection and found the hot service igniter withdrawn no amperage on the bait element. I replaced it and tested it ignited within 30 seconds and preheated as designed. The range is now fixed; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
GE RANGE- GAS
Model JGBP26WEA3WW
Near Minneapolis, MN 55416
Nate
Job Details: 12/22/2021
"Not igniting and then an F3 error. Found that the moles connector had to be reconnected, was off by one pin. Works great now."
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model 11066132411
Near Minneapolis, MN 55404
Nate
Job Details: 12/22/2021
Not running. Vacuumed out and replaced a bad door latch. Runs great now.
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED7400XWO
Near Buffalo, MN 55313
Seth
Job Details: 12/22/2021
Dryer does not heat but tumbles. I checked the vents and the unit was only putting out about 17 miles an hour. I took the unit apart and cleaned it and found the element it failed so I replaced it. I also cleaned out the cavity as it was very full of lint and hair. I oiled the rollers installed the new element and checked for wind speed at the back of the unit and it increased to 25 miles an hour. I check the vent outside and Im finding a 10 mile an hour decrease. The dryer duct needs to be worked on the customer was notified. The dryer is now fixed.; used 1 WP8544771 (LONG ELEMENT) from stock
We serviced a
SAMSUNG DISHWASHER
Model MISSING
Near Hopkins, MN 55305
Nate
Job Details: 12/22/2021
"Customer complaint is that its not washing well. Water is soft. Found a lot of soap suds. We are a second opinion. I put veggie oil in dishwasher to help cut down on suds. Circulating great. Heating up water well. Recommend not fully cleaning off dishes, and switching to finish instead of cascade. Nothing to fix on this from what I saw after running it for an hour. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
KENMORE DRYER- ELECTRIC
Model 11069732800
Near Apple Valley, MN 55124
Delton
Job Details: 12/22/2021
"Found that heating element is bad. Customer approved estimate. Replaced heating element and cleaned out inside dryer of a lot of lint build up. Tested with dryer vent disconnected and is cycling heat good. Once i attach dryer vent, heat spiked. Dryer vent will need to be cleaned out for dryer to dry efficiently. Otherwise it will take 2-3 cycles to dry clothes or trip thermal fuse. Dryer itself is heating and working good.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near Chaska, MN 55318
Matt
Job Details: 12/22/2021
"Customer complaint is, NOT WORKING LIKE IT SHOULD. Customer had refrigerator completely defrosted when I got here. Plugged in refrigerator and after 20 minutes the evaporator only had frost on about 10 percent. The sealed system has failed. ."
We serviced a
LG WASHER FRONT LOA
Model WM2010CW
Near Osseo, MN 55311
Matt
Job Details: 12/22/2021
"Customer complaint is, WONT DRAIN. Inspected and tested. Found the drain pump has failed. Installed new drain pump and tested. Washer is working great. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW70HEBW0
Near Rogers, MN 55374
Matt
Job Details: 12/22/2021
"Customer complaint is, SVC PLUS CANT FIND OEM PARTS- THE BELLOWS IN THE DOOR TO WASHER TO THE DOOR. Inspected and tested. Found something has been rubbing on the door boot and theres a hole in it. I ran it through a spin cycle and it sounds good. Washer needs a new door boot. Part is not in stock. Dana can you see if you can find one and call the customer with a quote and reschedule them. Part number W11106747. ; saved tckt , states that autho needed"
We serviced a
SAMSUNG RANGE- GAS
Model MISSING
Near Hopkins, MN 55305
Nate
Job Details: 12/22/2021
"Not heating very fast. Found a bad ignitor. Replaced it and it ignites and heats awesome now. Right front burner wasnt igniting very fast. Cleaned off burner head, ignites instantly now.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
GE WASHER FRONT LOA
Model WCVH4800K2WW
Near Minnetonka, MN 55343
Nate
Job Details: 12/22/2021
"Leaking water continually into washer. Plumber confirmed lines are good. Has bad valves. Replaced those, no leaks now. Runs great on an express wash."