Service History 27

We serviced a
AMANA WASHER TOP LOAD
Model NTW5100XQ0
Near Apple Valley, MN 55124
Delton
Job Details: 04/23/2021
Washer tub filled and overflowed and flooded basement. Found that water valves are rusted and shorting out and Im guessing the solenoid stuck on and constantly ran. Also replaced both pressure sensor switches. Comes as a kit with new pressure hoses. Ordering parts and rescheduling.; ordrd 1 Wpw10144820 (Water valve assembly) and 1 Wpw10403282 (Pressure switch assembly)
We serviced a
LG WASHER FRONT LOA
Model WM4270HVA
Near Corcoran, MN 55340
Phillip
Job Details: 04/23/2021
The drain pump would not drain out the water. I found the impeller on the motor was loose. I replaced the drain pump and now its working good. ; used 1 4681EA2001T (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD9400SU0
Near Minneapolis, MN 55411
Seth
Job Details: 04/23/2021
customer complained of a loud noise. Upon arrival and inspection I found the unit had to come home for mice. I cleaned it thoroughly as well as replaced the idler. the dryer is now fixed. Note the customer had had service previously and already paid for an idler that was uninstalled. I know this is outside normal bounds but I did this for her because shes a good returning customer will continue to send us business. The dryer is now fixed.
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE515S0ES1
Near Minnetonka, MN 55305
Seth
Job Details: 04/23/2021
I replaced the infinite switch and tested the range. It is now fixed. Please send a invoice via US mail thank you.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ05
Near Minnetonka, MN 55345
Seth
Job Details: 04/23/2021
Customer complains that the fridge freezes food in the fresh food section. She has had many issues over the last few months and will only accept replacement. I suspect The fridge has a sealed system issue is running overtime causing the freezing. I know Paul and Delton both have had this issue after replacing both the board and the thermostat. See SD quickpics for all the previous notes from Centerpoint gas. One way or the other this either needs to go to authorizations or be transferred for a failed sealed system. Note this customer was extremely agitated when I arrived incredibly unhappy I dont feel there is anyway to please her outside of a replacement. I recommend distancing ourselves as she is a time bomb. When I arrived I measured 34 at the back bottom corner of the fresh food section. I had mid teens in the freezer section. The manual air valve was in the optimal position for warming up the fridge and cooling the freezer the temperature was adjusted accordingly with what the owners manual said. for her issue. There is a note from Centerpoint gas that says theres no further repair possible on this refrigerator.; saved tckt
We serviced a
KENMORE DRYER- GAS
Model 11074912200
Near Plymouth, MN 55441
Seth
Job Details: 04/23/2021
New issue bill for labor. Customers new complain is the dryer makes funny humming noise during the cycle after they had the dryer vent cleaned. Original complaint was dry are not drying this is due to a bad vent.Upon arrival and inspection I watch the dryer cycle and after the third cycle the gas valves begin to chatter. I replaced the failed coil kit and watch for five more cycles. The noise went away. The dryer is working as designed.; used 1 5303931775 (COIL KIT) from stock
We serviced a
LG WASHER FRONT LOA
Model WM0642HW
Near Eagan, MN 55122
Delton
Job Details: 04/23/2021
"Replaced water valves and UI board, tested and washer turns on/off every time and no longer leaks from valves. Washer is working good."
We serviced a
FISHER PAYKEL DISHWASHER
Model DS605-US-USA
Near Crystal, MN 55429
Seth
Job Details: 04/23/2021
Customer complains to cycle will not complete and the dishwasher is not working and getting an F2 error. Upon arrival and inspection I found a single drawer unit. The dishwasher was heavily contaminated and the rotor would not turn freely by hand. I removed the spray arm filters and rotor assembly and found mineral chunks keeping the unit from spinning freely. I cleaned it and put it back together the rotor spins more freely but not as it should. The contamination is so bad the unit is unable to work as designed. Please call Into Authorizations as I dont know if they will do anything to help this customer due to the extreme contamination. The customer will call us back on Monday morning and tell us if the unit has recovered after use I have a citric acid base cleaner over the weekend.; saved tckt
We serviced a
LG RANGE- GAS
Model LRGL5823S/00
Near Minneapolis, MN 55422
Seth
Job Details: 04/23/2021
Customers concern is that the air fry option is not working as designed. They feel the fan is not working during the cycle. I called and spoke with technical support theres very little documentation on this new model. After having a conversation with them I checked voltage from the main board down to the convection fan assembly. I found 120 volts AC at the fan but the fan was not turning. The fan blade and fan spins freely without obstruction. The unit needs a fan - eau61865305 it appears that they have zero at the factory currently per Marcone. Please source part and see quote attached an SDquick pics.; saved tckt
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Maple Grove, MN 55311
Phillip
Job Details: 04/23/2021
I found ice build up all over the ice bucket and Im the ice compartment. After I was able to get the ice housing out I found that the fill tube was no straight and slightly bent to the left. Per the Lg bulletin I bent the fill tube to the right so the water goes in the middle of the fill cup and will not spray out the top. I did two fill test and water does not drip out the fill cup.
We serviced a
GE WASHER TOP LOAD
Model GLWN2800D0WS
Near Eden Prairie, MN 55347
Paul
Job Details: 04/23/2021
Complaint was unit timer not working right. Needs new console and timer. This is a rental and they will let us know if they want repaired. Quote is $515.00 roughly. Unit is about 5-8 years old
We serviced a
BOSCH WASHER FRONT LOA
Model WFMC3301UC/03
Near Big Lake, MN 55309
Matt
Job Details: 04/23/2021
"Customer complaint is, NOT COUNTING DOWN, KEEPS RUNNING AND RUNNING AND RUNNING. Inspected and tested washers. Everything was working great and there was no stored error codes. Customer put on a load of clothes on a normal cycle and I watched it the whole 60 minutes and it ran through great. Washer is operating normal for me."
We serviced a
WHIRLPOOL RANGE- GAS
Model GFG464LVS1
Near Champlin, MN 55316
Phil
Job Details: 04/23/2021
"Gas leaking from burner valve. Replaced, tested all burners with blue liquid, no leaks and works great now."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US
Near Minneapolis, MN 55407
Delton
Job Details: 04/23/2021
Dishwasher stopped mid cycle with water still on bottom and soap dispenser not opened. I ran test and completed. Ran quick cycle and dishwasher went through to dry cycle.Dishwasher is working good as im here. Im guessing maybe something was pushing against the door and it popped open and stopped cycle when washing because all functions are working as Im here. No faults found.
We serviced a
BOSCH DISHWASHER
Model SHE45M05US/50
Near Minneapolis, MN 55420
Delton
Job Details: 04/23/2021
"Found that mounting brackets broke and loose in cabinet. Leveled out dishwasher, secure to cabinet, tested and dishwasher is level and secure. Dishwasher is working good.; used 2 WP8269145 (MOUNTING BRACKET) from stock"
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Burnsville, MN 55337
Delton
Job Details: 04/23/2021
Wont turn on. Found that there is power to board but no power out. Ordering parts and rescheduling.; ordrd 1 Wd21x24901 (Control board) and 1 Wd21x23461 (UI board)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5000DW1
Near Chanhassen, MN 55317
Paul
Job Details: 04/23/2021
Complaint was when you select wash cycle and start it its fills then drains and nothing more. In diagnostics it works fine all parts. You try a casual cycle and it fills then immediately drains. And shuts off. No saved errors. Needs a new control board. Customer declined repair.
We serviced a
KENMORE RANGE- GAS
Model 790.7804341
Near Chanhassen, MN 55317
Paul
Job Details: 04/23/2021
Installed 2 igniters and tested issue fixed.
We serviced a
LG WASHER TOP LOAD
Model WT7300CW
Near Shorewood, MN 55331
Paul
Job Details: 04/23/2021
Customer was given 11-1 he put sign on door saying come back at 12 He will have to be rescheduled. Not answering texts or calls or doorbell. We should get model and order new button pad. Phil or Dana please see if we can order parts ahead of time come back with buttons/UI sounds like this guy is going to be difficult to get scheduled. ; saved tckt
We serviced a
JENN-AIR RANGE- GAS
Model JGS8860BDP17
Near Victoria, MN 55386
Paul
Job Details: 04/23/2021
Installed hinges issue fixed.
We serviced a
GE DRYER- ELECTRIC
Model GFDS140ED1WW
Near Eagan, MN 55122
Delton
Job Details: 04/23/2021
"Replaced parts, tested and dryer is running quiet, heating and working good."
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model FWS833AS1
Near Osseo, MN 55311
Phillip
Job Details: 04/23/2021
Water is leaking out from the tub seal. Ordering the parts below. Blocking for 2 slots. Tub seal 5303279394 26.81Hub drive 134418700 24.38Bearing 3204405 30.89Belt 134511600 6.47Bolts 137539500 2 6.31Bar 137107000 8.37Trunion 131545101 46.22Bolts 5 137546400 8.98; ordrd 1 5303279394 (Tub seal) and 1 134418700 (Tub drive) and 1 3204405 (Bearing) and 1 134511600 (Belt) and 2 137539500 (Bolts)s and 1 137107000 (Bar) and 1 131545101 (Trunnion) and 5 137546400 (Bolts)s
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF0A
Near Big Lake, MN 55309
Matt
Job Details: 04/23/2021
"Customer complaint is, CONTROL PANEL NOT WORKING. Found the control panel has failed. Needs a new control panel. Part is not in stock anywhere. I put one on back order through Sundberg Chicago. Will have to follow up with customer and reschedule when we know when will get the part. ; ordrd 1 117512430 (Control panel), states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFCC22426S/01
Near Maple Grove, MN 55369
Phil
Job Details: 04/23/2021
"Has a bad water valve which is leaking continue into Icemaker, jamming it up with a stalactite. Even without ice in it after steaming it, it wont cycle. Needs new Icemaker and water valve. AEQ72909602 and water valve Aju72911115. ; saved tckt"
We serviced a
WHIRLPOOL DRYER- GAS
Model GGW9250PW0
Near Plymouth, MN 55446
Phil
Job Details: 04/23/2021
"Running loud. Needs 4 new rollers. Installed rollers, vacuumed out a ton of lint, oiled rollers and idler pully. Runs and heats great now.; used 4 WPW10314173 (ROLLER) from stock"
We serviced a
Fisher Paykel WASHER TOP LOAD
Model WL42T26DW1
Near Wayzata, MN 55391
Phil
Job Details: 04/23/2021
"Three hoses are leaking water. 421015P, 420938, 478149. Cant find anyone who has these. Confirmed all three are leaking. Can Phil or Dana try and find these?; O-emld tckt"
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24DT16
Near Minneapolis, MN 55447
Phil
Job Details: 04/23/2021
"Told by inspector that dishwasher was leaking. Looked it over, and there is uniform dust under dishwasher, zero evidence of water. In pan under bottom drawer, there were a few drips, but after inspecting found that it was from the condensation on the ceiling of the bottom drawer, which drips a little when you have the drawer pulled out. Its normal. Nothing leaking. Everything good."
We serviced a
MAYTAG REFRIGERATOR
Model RSW24E0DAE
Near Champlin, MN 55316
Matt
Job Details: 04/23/2021
"Customer complaint is, ICE MAKER NOT WORKING AFTER CUST CAME BACK FROM LONG TRIP. Found the water supply chute was iced up. Defrosted chute and tested. Ice maker cycled and filled with water. Ice maker is now fixed."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW9200SQ02
Near Otsego, MN 55301
Matt
Job Details: 04/23/2021
"Customer complaint is, LOUD AT SPIN- SOUNDS LIKE METAL SCRATCHING & SMELL BURNT RUBBER. Found the drum is really loose and barely attached at the back. Bearings have failed. Washer needs to be replaced."
We serviced a
KENMORE DRYER- ELECTRIC
Model 110.670326
Near Otsego, MN 55301
Matt
Job Details: 04/23/2021
"Customer complaint is, NOT DRYING WELL OR COMPLETELY. Inspected and tested dryer. Dryer is cycling between 230F and 140F. Air flow on outside of house is 15mph. Sensor bars test good in test mode. Dryer is operating great for me. Recommended customer try using a timed dry cycle and see if they get better drying results."
We serviced a
KENMORE REFRIGERATOR
Model 795.71033.010
Near Plymouth, MN 55446
Phillip
Job Details: 04/23/2021
I found the ice bucket was not able to lift up and be pulled out because it was hitting the bottom of the ice maker. The ice maker was not clipped in on the left side. I removed the ice maker and reinstalled it. Now the bucket works good. The customer was able to remove it.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Plymouth, MN 55446
Phillip
Job Details: 04/23/2021
I found no problem with the heater. In diagnostics the f7-e1 not heating error code came up. The heater does cycle on in diagnostics and when I ran a 1 hour wash. At the end of diagnostics no other error codes came up. I advised the customer to clean the dishwasher with a cleaner and then vinegar. I also advised to run the hot water from the sink before starting the dishwasher and try running it during the day versus at night.
We serviced a
GE MICROWAVE
Model JVM3670SF02
Near Osseo, MN 55311
Phillip
Job Details: 04/23/2021
"I found the high voltage fuse was bad. After testing I found the door switches were failing. I replaced the 3 door switches and 20 amp fuse. Its working good now . ; used 1 20AMPFUSE (20 AMP FUSE), and 3 MICROSWITCH-3/16 (3/16 MICROSWITCH) from stock"
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD5000DW3
Near Osseo, MN 55311
Phillip
Job Details: 04/23/2021
The timer does not advance on any cycle. I set the timer to time dry and verified it does get 120 the motor. The timer motor is not spinning. Ordering the timer. ; ordrd 1 WPW10185992 (Timer)
We serviced a
LG REFRIGERATOR
Model LRFXS2503S/00
Near Maple Grove, MN 55369
Phillip
Job Details: 04/23/2021
"The left door and freezer door shut fine. The right door was getting hung up by the cam. The door is only designed to pull in at the last couple inches. The plastic camOn the door needs to crab the hook on the bottom hinge. I put some grease on the cam and hinge, I also raised the front so gravity will help close the door. The door shut better. Advised the customer that the 2 doors will close differently because of the weight in the door and the right door has the cam and the left door does not."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF0A
Near Big Lake, MN 55309
Nate
Job Details: 04/22/2021
The touchpad is not responsive on the unit. She pushed the normla cycle a bunch of times and it did nothing. She finally got the lights on but could not get it to start then. Needs a new touchpad. The touchpad is not available. It is probably going to have to go on BO. Diagnose and we will put on BO if it is needed for sure. 117512430 - Part number (by FW)
We serviced a
LG REFRIGERATOR
Model LDCS24223W/01
Near Champlin, MN 55316
Nate
Job Details: 04/22/2021
This fridge is really loud. This unit has an inverter compressor. They had a video to play for me. They are going to call LG and have them replace it. Please close out and bill out. (by FW)
We serviced a
JENN-AIR RANGE- ELECTRIC
Model JDR8895AAS
Near Monticello, MN 55362
Nate
Job Details: 04/22/2021
The lower oven is not baking. The bake element is blown out on the letf front side. Please ship a new bake element to Matt and schedule the customer. (by FW)
We serviced a
BOSCH DISHWASHER
Model SHP865WF5N/10
Near Eagan, MN 55123
Delton
Job Details: 04/22/2021
"Dishwasher will stop mid cycle with water still on bottom. Found that top rack had resistance when trying to push door closed and very little pressure popped the door open. Found that there was a cup pushed back against the spray arm causing upper spray arm insert resistance on rack.Removed cup, tested and dishwasher drains and no issues. I showed customer where to not load dishes in that area. also there was no high loop, routed high loop for drain. Tested quick cycle and dishwasher is working good."
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Burnsville, MN 55337
Nate
Job Details: 04/22/2021
The unit is dead. There is a switch under the sink with some goofy wiring and the dishwasher did not work in either position. I am guessing the board is locked up. We will need to troubleshoot this. Don't forget to try the new thermistor if the heater won't work in diag mode. (by FW)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LSQ9645KT1
Near Saint Michael, MN 55376
Phillip
Job Details: 04/22/2021
"The motor coupler was bad. ; used 1 285753A (DD COUPLER), and 1 80040 (DOGS) from stock"
We serviced a
BOSCH DISHWASHER
Model n/a
Near Otsego, MN 55330
Phillip
Job Details: 04/22/2021
The display was flashing like it wanted to start but nothing would happen. I tried to cancel and drain but the cancel button did not respond. I put into a diagnostic test and it ran for a long time but seem to finish and pass the test with no error codes. After running a diagnostic cycle and power cycling the dishwasher three times I am still getting the same issue. The auto light will flash but the cycle will not start and you cannot do a cancel drain. It will not let you select any other cycle other than the auto. The issue is either with the main control board or the wash pump assembly. I gave the customer a quote for each but they wanted to think about it. I added the quotes to pics.Motor 00753351Control board 00752734
We serviced a
BOSCH DISHWASHER
Model SHE43RL2UC/64
Near Minneapolis, MN 55416
Seth
Job Details: 04/22/2021
Dishwasher is not heating during a cycle. Pot arrival an inspection I have pulled control panel apart and visually inspected the control board and it looked fine. I left door skin off and ran unit and tested the heater relay. The relay worked perfectly. The heater assembly has failed. I quoted replacement of heater and inlet valve as the unit was not dosing properly to little water. the customer will reach back out to us if they want to move forward with repair. I quoted via bluebook.
We serviced a
SAMSUNG WASHER FRONT LOA
Model DW80M2020US
Near Minneapolis, MN 55408
Seth
Job Details: 04/22/2021
Leak detection error was found. Failed inlet valve part is on order.; ordrd 1 DD81-02265A (Inlet valve)
We serviced a
KENMORE DRYER- ELECTRIC
Model 11092822103
Near Eden Prairie, MN 55347
Paul
Job Details: 04/22/2021
Removed broken bulb and put new one in. Issue fixed.
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED6200SW1
Near Monticello, MN 55362
Phillip
Job Details: 04/22/2021
The drum would not spin. I found the idler pulley was frozen stuck. I replaced the idler and vacuumed out the dryer. The dryer duct is ripped and crushed in a few spots. I quoted the customer for that repair but he declined. The dryer is working good. ; used 1 8547174V (IDLER PULLEY) from stock
We serviced a
SIEMENS DISHWASHER
Model SL34A002UC/22
Near Monticello, MN 55362
Phillip
Job Details: 04/22/2021
I found the main control was burnt up and the main harness was burnt. The main harness and main control would need to be replaced. The control is available but the harness is not. If we cannot find the harness please submit for replacement helper.00444845 harness ; states that autho needed
We serviced a
GE MICROWAVE
Model PSB1201NSS01
Near Chanhassen, MN 55317
Paul
Job Details: 04/22/2021
Installed part issue fixed.Per Phil if this comes back as a redo send for 2nd opinion.
We serviced a
KENMORE WASHER TOP LOAD
Model 110.298228
Near Maple Grove, MN 55369
Phil
Job Details: 04/22/2021
"Not filling with water. Found a bad pressure sensor. Replaced, filled, agitates, spins and drains great."
We serviced a
GE MICROWAVE
Model 121111111
Near Eagan, MN 55123
Delton
Job Details: 04/22/2021
"Microwave will intermittently shut off and come back on. Or wont power on at all. FOund that magnetron hi limit burnt off wires. Replaced hi limit with same rating. Tested and microwave stays on and is heating and working good.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 Hi limit (Hi limit) from stock"
We serviced a
KENMORE RANGE- ELECTRIC
Model 790.943327
Near Golden Valley, MN 55422
Phil
Job Details: 04/22/2021
Bake not working. Found a bad control board. Bad relay. Soldered a new bake relay on the board. Put on bake and heats great now.; used 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Minneapolis, MN 55408
Seth
Job Details: 04/22/2021
"Water leak error, failed inlet valve parts on order; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrd 1 DD81-02265A (Valve)"
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model RUBBED OFFF
Near Jordan, MN 55352
Paul
Job Details: 04/22/2021
"Complaint was strike broken off in door lock. I didnt have door lock on my truck but customer had a strike and lock they had ordered. Door and hinge are bent bad you have to lift door to get it to close and rear bearing is bad. Please send to autho for rear bearing issue. And door and hinge. We didnt use any parts from truck on this call. ; O-emld tckt , states that autho needed"
We serviced a
KENMORE DISHWASHER
Model 665.1584992
Near Hanover, MN 55341
Phillip
Job Details: 04/22/2021
The wash motor was stuck. I was able to get freed up but its pretty loud. The motor would need to be replaced. The motor is not longer available and it might not be worth fixing this older unit.
We serviced a
LG DRYER- GAS
Model n/a
Near Rogers, MN 55374
Phillip
Job Details: 04/22/2021
The dryer would tumble it just had a mocking sound. I removed the drum and found the 2 rear rollers had flat spots and one of the front rollers was not spinning. I replaced 3 of the drum rollers and vacuumed out the dryer. ; used 3 4581EL3001E (ROLLER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Otsego, MN 55330
Phillip
Job Details: 04/22/2021
I replaced the diffuser and cycled it open and closed. Everything sounds good.
We serviced a
BOSCH DISHWASHER
Model SHX68T55UC/02
Near Minneapolis, MN 55444
Phil
Job Details: 04/22/2021
Dishwasher dead. Confirmed 120 coming to board but not to touch pad. Quoted 338 for new board. Customer is moving so they are going to just buy a new one.
We serviced a
WHIRLPOOL RANGE- GAS
Model WFG361LVQ1
Near Golden Valley, MN 55422
Phil
Job Details: 04/22/2021
"Smelled gas and burning. I checked the oven, and cleaned some junk off the bottom pan. The spark ignitor ignited great, uniform blue flames. Checked all burners, good blue flames with orange tips.Looked under cook top, some mouse droppings. Vacuumed those out. Took back off of the range, no charred wires or signs of burnt wires or connections. Put blue liquid on burner orfices and no leaking gas. Ran oven and no burning smell or bad smells. They have been painting. Told them about VOCs."
We serviced a
KENMORE RANGE- DUAL FUEL
Model NOTAVAILABLE
Near Minneapolis, MN 55412
Seth
Job Details: 04/22/2021
The oven door does not close and seal properly as well as the control board and UI assembly has fallen back into the consul. Sadly there is no information about the model and serial number of the unit. No repair is possible. Customer will replace at their convenience.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE MICROWAVE
Model JVM1750SM1SS
Near Minneapolis, MN 55424
Delton
Job Details: 04/22/2021
Microwave not heating. Found that the control board is bad and not sending power to transformer. Ordering control board and rescheduling.; ordrd 1 Wb27x10872 (Control board)
We serviced a
GE DISHWASHER
Model GSD500L-20BA
Near Minneapolis, MN 55438
Delton
Job Details: 04/22/2021
"Replaced spray tower, tested and is spraying and working good."
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Apple Valley, MN 55124
Delton
Job Details: 04/22/2021
"Replaced latch holder and fuse, tested and microwave turns on and is heating and working good.; used 1 20AMPFUSE (20 AMP FUSE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KVIV29PCMS00
Near Shakopee, MN 55379
Paul
Job Details: 04/22/2021
"Complaint was unit not freezing, Unit has a sealed system issue, Please call autho and sent to sealed system tech. ; O-emld tckt , states that autho needed"
We serviced a
SAMSUNG DRYER- GAS
Model DVE50R5400W/A3
Near Elk River, MN 55330
Nate
Job Details: 04/21/2021
"The dryer turns off to quick on sensor dry. They didn't know how long it is actually running on sensor dry. If they put nothing in, it shuts off after a few minutes. They are going to put a load of towels in and time it. Follow up with them on Friday and close it out if it is running more than 10 minutes. (by FW)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Minneapolis, MN 55426
Phil
Job Details: 04/21/2021
"Not draining. Found a little food plugged where drain line meets the garbage disposal. Cleaned out that plug of food, drains great now."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Eagan, MN 55122
Delton
Job Details: 04/21/2021
"Not cleaning dishes. Found that motor is shorted and just hums. Motor is bad. Motor is on back order. Sump assembly w/motor not on as long of back order according to dey. (W10805015)See if you can find parts in stock anywhere. Customer wants to know how fast we could get part compared for them to get a new dishwasher.Quoted customer $448.20; rqstng P&A on 1 W10805015 (Sump assembly w/motor), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model 1
Near Maple Grove, MN 55311
Nate
Job Details: 04/21/2021
Streem did not work. The customer has plastic on the heater. He is going to clean it up and then run a cycle empty and burn the rest off. Thsi is not covered by Homesmart. (by FW)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Big Lake, MN 55309
Nate
Job Details: 04/21/2021
Bottom of the right fresh food door is really torn u pand needs to be replaced. Dana- Please ship a door seal to Matt and schedule the customer. They need the seal for the door that does NOT have the controls on it. (by FW)
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWB750WQ0
Near Plymouth, MN 55446
Phil
Job Details: 04/21/2021
Replaced the bearing assembly today. Will return on Friday to install the new lid latch.; schdld next appmnt for 4/23 FRI !
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA
Near Corcoran, MN 55340
Phil
Job Details: 04/21/2021
"Been running loud during wash cycle. Confirmed circulation pump runs loud. Needs a new sump assembly with motor. Part DD82-01126B. Cant find anyone who has this. Phil or Dana could you see if you can find this part?; saved tckt , states that autho needed"
We serviced a
DACOR RANGE- ELECTRIC
Model ERD36SCH
Near Golden Valley, MN 55422
Seth
Job Details: 04/21/2021
"Customer complains that the oven temperature is no longer consistent and unit does not and will not save the time and doesnt always respond to commands given. Upon arrival and inspection I found the oven was running cool. 32° to be precise. I put unit into calibration and calibrated up 20° and the temperature run Rose 100° on average. I made two other adjustments through manual calibration and unit is not saving the details. I suspect whichever is the main board that saves and has the memory and programming on it will need to be replaced. I could find no details for part numbers or parts or any technical data for this range.; saved tckt , states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHE45M05UC/53
Near Osseo, MN 55311
Phillip
Job Details: 04/21/2021
"The dishwasher will fill with the correct amount of water. The issue is the wash motor will not pump the water, it tries but its very weak and it sounds loud when it tries. I reach in and I can spin the wash motor propeller with my finger. It spins freely and I dont feel any obstruction. The wash motor ( 00442548 ) needs to be replaced. I could not locate the motor in stock. The customer would like more research to see if we can find a new motor, he does not want a used one and a quote please. Washer motor part number 00442548; states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near Medina, MN 55340
Phil
Job Details: 04/21/2021
"Not draining. Cleaned out the whole drain line and drain pump. Made sure garbage disposal was clean coming in as well. Ran it twice, drained it twice, drained great both times."
We serviced a
GE WALL OVEN- ELECT
Model JT5500SF3SS
Near Corcoran, MN 55340
Phil
Job Details: 04/21/2021
"Top, where control panel is, was out a little. Readjusted, nice and flush now. Customer agrees."
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4950HW1
Near Maple Grove, MN 55369
Phil
Job Details: 04/21/2021
Clicking loud. Doesnt run. Found a bad lid lock assembly. Ordered a new one. W11307244. Coming back to install.; ordrd 1 W11307244 (Lid lock ass)
We serviced a
FRIGIDAIRE DISHWASHER
Model fghd2465n???
Near Eden Prairie, MN 55347
Nate
Job Details: 04/21/2021
The dishwasher will run for a little bit and then say PF for power faillure. The customer turned the dishwasher on and it worked great. He is going to run through a cycle and let us know if he has any issues. I think someone maybe hitting a switch in his house and cutting power to it. (by FW)
We serviced a
GE MICROWAVE
Model JVM1750SM1SS
Near Minneapolis, MN 55424
Nate
Job Details: 04/21/2021
Everything works on the unit except no heat. I looked at the wire diagram and it appears to be the board or magnetron. We stock this mag- 2m248J (by FW)
We serviced a
BOSCH DISHWASHER
Model SHE53TL5UC/02
Near Minneapolis, MN 55409
Seth
Job Details: 04/21/2021
I replaced the failed spring kit. The door now has the proper resistance and does not fall open.
We serviced a
GE WASHER TOP LOAD
Model GCWP1800D0WW
Near Plymouth, MN 55446
Phillip
Job Details: 04/21/2021
I verified the top frame is not bending down. I replaced the suspension rods in front and on back. I also bent the bottom base down. I tried it twice on a large load and it was much better. The pulley does not scrape the bottom.
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NE595R0ABSR/AA
Near Eden Prairie, MN 55347
Paul
Job Details: 04/21/2021
"Complaint was unit not self cleaning, and baking takes forever. Brand new board is bad bake relay is bad. Phil please figure out where you bought this board last time so we can warranty it and please order a new board and call and schedule customer please. ; O-emld tckt , states that autho needed"
We serviced a
LG REFRIGERATOR
Model LMXC23746D/00
Near Wayzata, MN 55391
Seth
Job Details: 04/21/2021
Customers complaint with the fridge is its not cooling. Upon arrival and inspection I found the temperatures were 69 in the fresh food section 52 in the freezer. The evaporator fans were running the condenser fan was running and I found the compressor running. Failed sealed system was found please transfer.; saved tckt
We serviced a
KENMORE DRYER- GAS
Model 11074912200
Near Plymouth, MN 55441
Seth
Job Details: 04/21/2021
Not drying. Upon arrival and inspection I found the dryer had heat but the vent head failed. The vent at the outside of the house was 12 mph well the vent at the back of the machine was at 26 miles an hour. The customers had to vent clean but will have the guy come back out to get it done properly. In the meantime I shut off his gas valve beside his dryer per his authorization to keep down the risk of a house fire. The dryer is working as designed.
We serviced a
WHIRLPOOL RANGE- GAS
Model n/a
Near Osseo, MN 55369
Seth
Job Details: 04/21/2021
The customers complaint with the range top randomly will have yellow tipping and a smell that comes from the burner when in use. Upon arrival and inspection I found the orange flames were present. I checked and found the whole house humidifier was working and engaged. I sent a customer some reading materials on household pollutants and whole house humidifiers and their effect on ranges. the home has had recent remodel work and this could also be causing some of the yellow tipping.
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WTW5100VQ0
Near Minneapolis, MN 55428
Seth
Job Details: 04/21/2021
Drain sock on the drain hose was plugged not allowing water to flow fast enough to drain properly. I removed it and tested. the wash machine is draining great. The transmission is not engaging after the neutral drain cycle completes. I tested it twice and could not get it to reengage and spin out the clothes in the drum. Transmissions unfortunately are not covered with their HomeSmart warranty and theres no replacement helper. The landlord was notified.
We serviced a
GE DRYER- ELECTRIC
Model DPSE810EG6WT
Near Rogers, MN 55374
Matt
Job Details: 04/21/2021
"Customer complaint is, HAS POWER BUT WON'T TURN ON. Found the main board is fried. Needs a new board. Part on order. ; ordrd 1 WE04M10004 (Main board)"
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWB835DW3
Near Big Lake, MN 55309
Matt
Job Details: 04/21/2021
"Customer complaint is, SMELLS BAD. Inspected washer and did not find anything to pinpoint the smell. Between the tubs looks good. The sump area is black just like every other washer. Recommended customer try using different soap and cleaner. Otherwise washer is working great."
We serviced a
GE REFRIGERATOR
Model GSH22JFTA BB
Near Monticello, MN 55362
Matt
Job Details: 04/21/2021
"Customer complaint is, ICE MAKER IN FREEZER DOOR NOT WKG. Found the ice maker has failed. Installed new ice maker and tested. Icemaker cycled and filled with water. Icemaker is now fixed. ; used 1 WR30X10093 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt710paym6
Near Shakopee, MN 55379
Delton
Job Details: 04/21/2021
"Motor hums but doesnt run, shorted motor. Replaced motor, tested and now washes and is working good.; used 1 WPW10510667 (WASH MOTOR) from stock"
We serviced a
GE RANGE- ELECTRIC
Model PHB920SF1SS
Near Savage, MN 55378
Delton
Job Details: 04/21/2021
"Tested oven temperature and is about 30-35 degrees lower then what its set at. I adjusted it in settings up 30 degrees, tested and oven is at correct temperature now. If problem continues need to order temp sensor and control board."
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Apple Valley, MN 55124
Delton
Job Details: 04/21/2021
"Microwave not powering on. Found that 20a fuse is open, caused by switch holder plastic wore out causing latch to not hit micro switch and shorted out fuse.Ordering parts and rescheduling.; ordrd 1 5304509457 (Switch holder)"
We serviced a
GE DRYER- ELECTRIC
Model GFDS140ED1WW
Near Eagan, MN 55122
Delton
Job Details: 04/21/2021
"Dryer squeaking. Needs top front glide kit, bearing kit, belt. Ordering parts and rescheduling.; ordrd 1 We032x25097 (Top glide kit) and 1 We12m29 (Belt) and 1 We25m40 (Bearing kit)"
We serviced a
HOTPOINT WASHER TOP LOAD
Model HSWP1000M4WW
Near Chanhassen, MN 55317
Paul
Job Details: 04/21/2021
Complaint was unit ripping clothes and not wringing clothes out. Clothes she showed me that were damaged were very old and not caused by machine but transmission is bad Please submit the RH for the transmission.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXY04
Near Excelsior, MN 55331
Paul
Job Details: 04/21/2021
"Customer still the same way insisting a new machine is needed. Complaint was unit not making ice and water now not working since last company replaced all the lines. Freezer is to warm has a sealed system issue. Phil or Dana please send to autho to get transferred to a company that does sealed systems. DO NOT EXCEPT ANY MORE CALLS on this unit going forward this is a bad customer and has threatened lawsuits and isnt anyone I want to work for. We will never make them happy till this fridge is replaced. ; O-emld tckt , states that autho needed"
We serviced a
KENMORE REFRIGERATOR
Model 253.546634
Near Minnetrista, MN 55375
Paul
Job Details: 04/21/2021
Installed cams issue fixed.
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Victoria, MN 55386
Paul
Job Details: 04/21/2021
Complaint was unit not draining Uninstalled unit cleaned out plastic stuck in check valve. Issue fixed.
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA01
Near Carver, MN 55315
Paul
Job Details: 04/21/2021
"Complaint was unit leaking, has a bad lower door seal. Not covered because its part of the inner door. Please submit RH"
We serviced a
LG REFRIGERATOR
Model LFX28968ST/04
Near Minneapolis, MN 55446
Phillip
Job Details: 04/21/2021
I replaced the dispenser flap motor and the dispenser flap. The dispenser flap opens all the way now and closes right.
We serviced a
FRIGIDAIRE RANGE- GAS
Model FGGF3054MFA
Near Champlin, MN 55316
Phillip
Job Details: 04/21/2021
"I replaced the main control and the bake ignitor. I tested the oven letting heat to 350. Its working good . ; used 1 5303935066 (FLAT IGNITER), and 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model RF368LXPS1
Near Becker, MN 55308
Nate
Job Details: 04/20/2021
The oven will not maintain temp. both bake and broil got cherry red. the customer said they had a pizza in for 20 minutes and it was mush and barely warm. I am assuming a relay on the board is failing. Please troubleshoot first. (by FW)
We serviced a
WHIRLPOOL DISHWASHER
Model wdt710paym6
Near Shakopee, MN 55379
Nate
Job Details: 04/20/2021
Soap pod fell in the dispenser but was not yet wet at all. She started a normal cycle and the motor never came on. This unit takes a stock motor. (by FW)