We serviced a
LG REFRIGERATOR
Model LMXS30776D/02
Near Minnetrista, MN 55375
Adam
Job Details: 12/29/2023
"Customer complaint is unit making loud noise here and there. The noise goes away if you open the door and comes back once you shut the door on arrival unit was in defrost, so no noise was making. Noticed around the gasket for the ice door all iced up a little bit and also in the freezer around the icemaker fan a little ice ball Unit needs a new Icemaker fan. Quoted bluebook, customer approved, ordered part and rescheduled. ; ordrd 1 ABA72913426 (Ice fan motor)"
We serviced a
BEKO REFRIGERATOR
Model BFBF30116WHIM
Near Saint Paul, MN 55105
Nate
Job Details: 12/29/2023
"Fridge has been running really loud. Squealing, thunks,and pieces of metal hitting each other are the sounds the customer described. After waiting 20 minutes, compressor started running 5 times, each time it makes a horrible rattling sound and then kills. Compressor is failing for some reason. I also found a ton of oil underneath compressor area, under fridge. Appears that oil leaked from compressor. Fans all sound great. Please submit to Beko and see what they want to do with this. ; saved tckt"
We serviced a
LG WASHER STACKED++
Model WM3170CW
Near Saint Michael, MN 55376
Matt
Job Details: 12/28/2023
"Customer complaint is, THE WATER IS NOT DRAINING OFF DURING THE SPIN CYCLE. Customer said it was giving a OE error. Inspected and tested. Theres standing water in the washer. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.
We serviced a
LG DISHWASHER
Model MISSING
Near Minneapolis, MN 55403
Nate
Job Details: 12/28/2023
Dishwasher has not been draining for the last week. I found that the drain line was kinked where it connects to the garbage disposal. I repositioned the drain line and secured it with the zip ties. Now it drains awesome.
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/09
Near Minneapolis, MN 55407
Nate
Job Details: 12/28/2023
"Giving e24 error. Last time was a week and a half ago. I checked sump, thats clean with no restrictions around the impeller. Uninstalled the air gap and made sure its totally clean. No restrictions in the connection to the garbage disposal. Ran it on an express cycle. Ran great and no error. Did find a ton of soap suds. I put some cooking oil in the dishwasher and let it run, and that got rid of them. Runs awesome."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Minneapolis, MN 55424
Adam
Job Details: 12/28/2023
"Customer service complaint is taking multiple loads to dry clothing. On arrival unit was running with clothing for over 30 minutes. Unit was still nice and hot inside. It was take temperatures with vent hooked up was getting only up to 140 150? igniter working gas is kicking on. Everything seems to be working properly mechanically. Unhooked vent temps went right up to 205 correct temperatures it should be hitting. Customer has a dryer vent issue went outside with the customer was able to find the dryer vent. Its up high enough where I cant reach it and would need to get it professionally cleaned, the dryer itself is working properly
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Chanhassen, MN 55317
Adam
Job Details: 12/28/2023
Installed new part from last diagnosis. Once installed tested unit multiple times to make sure it was operating And working properly. Also to make sure of no leaks ran over a gallon of water through and no water leaking in the fridge or behind. Unit is now working properly
We serviced a
FRIGIDAIRE REFRIGERATOR
Model NFTR18X4LW6
Near Saint Paul, MN 55104
Ivan
Job Details: 12/28/2023
"Adjusted the door hinges; they were loose. After testing, the door now closes evenly."
We serviced a
GE DISHWASHER
Model PDT715SMN2ES
Near Zimmerman, MN 55398
Matt
Job Details: 12/28/2023
"Customer complaint is, H20 SENSOR NOT DRAINING. Inspected and tested. Found the pressure sensor was plugged. Removed sensor and cleaned and reinstalled. Tested and dishwasher is working great."
We serviced a
SAMSUNG REFRIGERATOR
Model RS265TDBP
Near Woodbury, MN 55129
Ivan
Job Details: 12/28/2023
"The machine was not cooling, and I found that the main fridge fan was covered with ice, and the sensor was intermittent. I replaced the sensor and defrosted it, then put it back together. After testing the cycle, need the 24 hours to return to normal operation.
We serviced a
LG REFRIGERATOR
Model LFXS30766D/01
Near Plymouth, MN 55442
Phillip
Job Details: 12/28/2023
I removed the old compressor and installed the new compressor. I replaced the filter drier and leak checked the system. I found no leaks and then purged with nitrogen. I pulled deep vacuum and updated the board. I then recharged the system with 4.7 ounces of 134a .
We serviced a
BEKO REFRIGERATOR
Model 7293749588
Near Eagan, MN 55123
Nate
Job Details: 12/28/2023
"Freezer warmed up and there was a red triangle symbol on the UI. Since then, today, its cooled down and the symbol is gone. Fridge has decent clearance of 1 1/2 around it. Lower right compartment doesnt get freezer cold. Only fresh food cold. Took temps. 45 in upper ff. 2 in lower left freezer. 36 in lower right, set to zero though. On phone with tech support found that the flex zone lower right compartment wasnt set to freezer. We set it to freezer. Told them 24 hours now to get down to temp, and to keep fridge out more with fan to help vent heat out:"
We serviced a
GE DRYER
Model GTX33GASK0WW
Near Minneapolis, MN 55422
Phillip
Job Details: 12/28/2023
The complaint is the dryer will only run for a few seconds to a minute then shuts down. They can restart it but it will shut down again. I started the dryer and it ran for 30 seconds then shut down. I tried to spin the drum by hand but it had a lot of resistance. I removed the front panel. I found a cell phone charging cable wedged inside the front bulk head bearing. I removed the cable and cleaned the lint around the felt. I put the dryer back together and tested. The ran for 5 minutes and never shut off. The drum also has little to no resistance when I spin it by hand.
We serviced a
GE RANGE
Model JS905S0K2SS
Near Minneapolis, MN 55448
Phillip
Job Details: 12/28/2023
The concern is the temps may be too hot. I took temps at 350. The average temp I got was 355. I lowered the temp minus 5 degrees.
We serviced a
WHIRLPOOL WASHER
Model LA9100XTW0
Near Eagan, MN 55123
Nate
Job Details: 12/28/2023
Not agitating. Replaced dogs. Works great now.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Saint Paul, MN 55116
Nate
Job Details: 12/28/2023
"Giving a drain error. Tried draining it, but no water came out. Discovered that it didnt have much water in it. No restrictions in drain line. I put into test mode and the errors were for a bad wash motor and bad inlet. I ran through a test cycle and it drained and filled but wasnt circulating. I then added some extra water to it and it wouldnt circulate. When I advanced it though a bit then it started circulating great. I cleared the error codes, and then cancelled it and put it on a regular cycle. It started by draining great. Then put on a normal cycle and everything runs awesome. Just needed to be reset."
We serviced a
LG REFRIGERATOR
Model LRMDS3006D.ASBCNA0
Near Sartell, MN 56377
Brandon
Job Details: 12/28/2023
"Customer stated that the ice makers both are not working correctly.Arrived found code CLE, pulled the unit out and checked the amp draw, found some buildup on the filter (see picture). The compressor is hot, called LG talked with Tony, explained what was going on and he said find and fix the issue.Informed the customer that will be going back to LG for information and they will determine the route of repair. ; snapped 5 QuickPics"
We serviced a
GE REFRIGERATOR
Model GYE22KSHESS
Near Maple Grove, MN 55311
Matt
Job Details: 12/28/2023
"Customer complaint is, STILL HAS CONDENSATION ISSUES. Inspected and tested. FF compartment is 40F but customer had just removed a bunch of food. Theres condensation on some of the plastic and glass items in the fridge. I removed the evaporator cover and found its got a crack in it and the foam is water logged. Theres a service bulletin for moisture problems and it has you replace the duct tower with an updated part. Ordering new air duct tower and evaporator cover. Parts on order. ; ordrd 1 WR49X32042 (Moisture kit) and 1 WR17X27084 (FF evaporator cover)"
We serviced a
LG DRYER
Model DLE7150W.ABWEEUS
Near Cold Spring, MN 56320
Brandon
Job Details: 12/28/2023
"Customer had a damaged top cover, arrived with the new cover installed, after installation cycled and tested the unit. Unit operating correctly at this time. ; snapped 1 QuickPics, states that autho needed"
We serviced a
LG WASHER STACKED++
Model WM8100HVA
Near Maple Grove, MN 55369
Matt
Job Details: 12/28/2023
"Customer complaint is, LEAKING AGAIN. Inspected and tested. Found theres play in the drum and its loud when its spinning. It leaks when its draining. This has a stacked gas dryer on the top and is going to take a while to disassemble and pinpoint were the leak is coming from. Because of the loose drum I recommend replacing washer. Customer wanted a quote for replacing the drain pump. Quoted customer $464. to install new drain pump. Customer hasnt got back to me yet, so I texted to call the office if he wants us to install a drain pump. Please schedule me 3 hours if I go back. ; saved tckt"
We serviced a
ZLINE++ RANGE
Model RA48
Near Chaska, MN 55318
Adam
Job Details: 12/28/2023
"Customers complaint is the right front igniter, not igniting the burner and getting strong gas smell. They also said the right rear one is kind of flaky. I found the burner cap wasnt installed right on the right rear so adjusted that and now thats every time the front one try adjusting and moving. It still no issue it sparks here and there, but never ignite the flame Warranty companies already sent out igniter for customer. Installed new igniter. Once installed tested unit now its working properly. Customer also had a few other concerns. One of the concerns is the baking racks just slides out found the top one. The one they use the most is just worn out and starting to warp. The bottom one is still working properly. He is wondering if that would be covered under warranty, and if it could get it covered just to send him the part and he would install it himself. Another complaint is they think the rear of the unit is baking more and burning stuff if they dont turn it. Only thing I could notice on this is the element has more heating surface in the rear at it hes just wondering if anybody else had any issues with it and if there is a fix. I explained we will put it up to the warranty company and see if they can get that rack covered and see if theres any service bulletin for the baking and burning stuff in the rear.; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXC24726D/00
Near Chanhassen, MN 55317
Adam
Job Details: 12/28/2023
"Call Sam complaint is unit stopped cooling. On arrival all the lights fans and compressor are running. Customer said it happened quickly in a matter of a day or two. Pulled fridge out on protective. Matt took an amp reading on compressor was that .5 they have a bad compressor explained that this is common on here went through the new compressor and update explained additional fee is 660 for labor and sealed system supply. They did call LG but didnt get a CN code. LG said if they get in contact with someone that is LG certified, they will be able to get approval. Explained office will follow up with the correct procedures to get approval and time frame. ; saved tckt"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Buffalo, MN 55313
Matt
Job Details: 12/27/2023
"Customer complaint is, NOT WORKING. Inspected and tested. Found a F8E1 error which is a no fill/long fill error. Put washer into test mode and everything worked perfectly accept the cold water was just trickling in. I removed cold water hose and the filter is plugged solid and I couldnt get it out without breaking it. I removed the filter and hooked water back up and ran washer through a rinse and spin and it worked perfectly. Also washer has old black rubber hoses. Washer needs a new water valve part number W11210463 and fill hoses. I called Hale and left message to call me back but havent heard anything. Quote is $415. to install new valve and hoses. ; saved tckt"
We serviced a
SAMSUNG WASHER
Model WF393BTPARA/A2
Near Becker, MN 55308
Matt
Job Details: 12/27/2023
"Customer complaint is, NOT COMING ON. Inspected and tested. Washer gives a tE error about 5-10 seconds after powering on. This is a thermistor error. I removed back panel and found one of the wires that go to the thermistor is broken. The bracket that holds the wire harness for the thermistor and motor and sensor is broken. This is probably from the washer shaking from a failing spider support, but cant test any further. Washer is going to need a new thermistor part number DC90-10128N and bracket that I cant find on the parts diagram. Please call in and see what they want to do. The bracket and wire probably broke from excessive shaking, so Im guessing we have a bearing/support issue and if thats the case the washer would need to be replaced. I attached pictures of the bracket that I need. After I got done I talked with the customer and he said its been getting louder and shaking a lot and regularly walks across the floor. Im confident this is a bearing issue. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXS30766D/01
Near Big Lake, MN 55309
Matt
Job Details: 12/27/2023
"Customer complaint is, FRESH FOOD IS 60 DEGREES. Customer said it completely stopped cooling, so they had it unplugged. I plugged refrigerator in and the compressor and fans came on, but after 20 minutes there was no frost on the evaporator. The sealed system has failed. Please give customer quote on sealed system repair. ; saved tckt"
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near North Oaks, MN 55127
Ivan
Job Details: 12/27/2023
"During the visit, it was discovered that the motor is leaking significantly. Please provide a quote to the customer if they would like to proceed with the repair. The necessary parts for the repair are listed below:WD19X25700 WASH PUMP SERVICE KITWD01X22545 clampWD08X27458 General Electric S/WD08X27458 NLA 09/21 AUTO FL; saved tckt"
We serviced a
GE REFRIGERATOR
Model GFSF6KEXEBB
Near Saint Paul, MN 55103
Ivan
Job Details: 12/27/2023
"During the visit, it was found that there is a buildup of ice at the back of the cover. Attempting to defrost it was not successful. To correct this, it will be necessary to confirm if the evaporator fan is working and check the sensor. A new visit is needed to determine what repairs are required.The customer is aware that if it is working after being defrosted for 24 hours, it will function again. However, we need to identify which parts are compromised, leading to the current ice buildup. This way, we can address the issues they are experiencing.Part Number: WR13X10808 - NLADescription: General Electric ASM COVER-EVAP REFPlease let him know if needs to fix his microwave for second visit; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Zimmerman, MN 55398
Matt
Job Details: 12/27/2023
"Customer complaint is, ICE MAKER IS NOT DUMPING ICE AGAIN AND THE FREEZER WILL NOT GET COLD ENOUGH AGAIN. Inspected and tested. Freezer temperature is 30F and FF is 41F. I removed the evaporator cover and theres heavy frost on about 5 percent of the evaporator and nothing on the rest. The sealed system has failed. ; saved tckt"
We serviced a
ZLINE++ REFRIGERATOR
Model RFM-36
Near Waconia, MN 55387
Adam
Job Details: 12/27/2023
"Customer complaint is he he believes its not producing as much ice as it should. Owners manual says it should make 4 pounds and 24 hours and can store one and a half pounds in bin. Icemaker cycled when I was there Phills completely full water. We dont have a water pressure issue. Temps are good he had it said it negative one it was at 2? after having the door open several times so were having a good temp in there. Call Techline they were supposed to be open. Never got an answer after calling them twice. Talk to Jared on the phone. He will look into it a little bit more. Cant find service my annual or any info on this unit besides, the customers user manual.; saved tckt"
We serviced a
BLOMBERG++ REFRIGERATOR
Model K60340NU
Near Minneapolis, MN 55401
Nate
Job Details: 12/27/2023
Not cooling. Found a bad compressor. No frost on evaporator. Compressor hot and running. Condenser line cool to touch. Please call with quote for compressor job. And charge 129 trip charge. ; saved tckt
We serviced a
BLOMBERG++ DISHWASHER
Model DWS51502SS
Near Minneapolis, MN 55401
Nate
Job Details: 12/27/2023
"Dishwasher dead and doesnt latch. Found a broken latch , micro switch and main board. Quoted for those, they will think about it. Probably replace. If they replace just the 129 trip charge. ; saved tckt"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Hopkins, MN 55305
Adam
Job Details: 12/27/2023
Replaced the wall cover being charcoal filters are built-in and couldve been trapping some smell. Recommended customer to use actual containers for the unit to trap the smell inside the containers because its going to circulate the air well and it will smell cause its circulating the air well and the unit. once installed tested unit made sure everything was working properly that I installed unit is now working properly
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Otsego, MN 55330
Matt
Job Details: 12/27/2023
"Customer complaint is, START BUTTON DOES NOT WORK. Inspected and tested. Display turns on, but doesnt start a cycle. I put it into test mode and everything was working great. I hooked up SmartHQ and it said it was in showroom mode. I took it out of showroom mode and now everything is working perfectly."
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Avon, MN 56310
Brandon
Job Details: 12/27/2023
"Customer states the dryer is making a noise. Cycled and tested sounds like an idler wheel noise, disassembled the unit. Found a drum rollers in good shape no issues. Found the idler wheel was making the noise. Quoted customer and was given the approval. Replaced the idler arm assembly. Put unit back together and tested. Unit operating correctly at this time with no noise"
We serviced a
BEKO REFRIGERATOR
Model BFBF3018SS
Near Eden Prairie, MN 55347
Adam
Job Details: 12/27/2023
Installed control board from last diagnosis. Tested unit afterward. Unit is working properly. Leveled and had customer inspect leveling and position of refrigerator. Customer is happy with where it was at.
We serviced a
LG DRYER
Model DLG7201WE
Near Vadnais Heights, MN 55127
Ivan
Job Details: 12/27/2023
"Installed a new igniter; it heats up quickly with no issues. Tested cycles, and the heat is functioning well. Cleaned as needed and vacuumed. Also, I noticed that the main vent is blocked, preventing the machine from heating up. It will be necessary to clean the vent before putting it back into operation.
We serviced a
GE REFRIGERATOR
Model GSH25JSDDSS
Near Waconia, MN 55387
Adam
Job Details: 12/27/2023
"Unit not cooling properly. Found the evaporator wall full of frost. Found that the defrost isnt working. Steamed frost out of unit then tested defrost heater found that is open. Meaning it is bad no parts benders have the part anymore. Locally was able to drive and pick one up from another technician to give the person same-day service and to get it wrapped up for them in one day. once I got the part installed, it tested everything its working great also emptied the water bin underneath the fridge from steaming the frost
We serviced a
SAMSUNG RANGE
Model NE58K9430SS/AA
Near Sartell, MN 56377
Brandon
Job Details: 12/27/2023
"Returned, installed other board, clock, oven and all functions no work."
We serviced a
LG REFRIGERATOR
Model LFXS28566S
Near Waconia, MN 55387
Adam
Job Details: 12/27/2023
"Customer complaint all sudden stop cooling can hear everything running still lights are working just not cooling. Unit is covered under LG part warranty for compressor so we ended up ordering compressor going out there verified compressor was bad. Compressor was running, but wasnt pushing any Freon equalize pressure was at 50 psi. Explain diagnosis to customer approved repair installed new compressor. Once was installed pressure tested vacuumed and refilled with the correct amount of Freon. Once installed tested unit started cooling right away before I left it dropped over 10?."
We serviced a
LG REFRIGERATOR
Model LFCS22520S/05
Near Saint Michael, MN 55376
Phillip
Job Details: 12/27/2023
The whole unit is not cooling. I verified the compressor has failed. I purged the r600 and purged the system with nitrogen. I removed the old compressor and installed the new compressor. I leaked checked and found no leaks. I pulled a deep vacuum then recharged the unit with 48 grams of R600. I advised the customer to give it 8 hours to cool.
We serviced a
LG DRYER
Model DLE3600V
Near Coon Rapids, MN 55433
Phillip
Job Details: 12/27/2023
"The customer said the dryer runs for a few minutes then shuts off. I verified with an empty load and on normal the dryer will shut off after a few minutes because the dryer is not sensing a wet load. I tested the air flow and its good. The heat test was also good. The high temp got up past 200 and it did it quickly. I entered test mode and tested the sensor bars, they passed and are working. I got a load of laundry wet and put in the dryer and selected normal. I made sure the energy saver was off. The dryer started with 40 minutes. I let run into it got down to 35. It seems to be working now. I advised the customer to make sure the energy saver is always off.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Blaine, MN 55449
Phillip
Job Details: 12/27/2023
A new after market ice maker was sent. I installed the new ice maker and reset power to the fridge. I ran the harvest test 57 and the new ice maker passed. The old ice maker had ice sitting in the mold. I advised the customer to wait 24 hours for it to make ice.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEQ5
Near Minneapolis, MN 55442
Nate
Job Details: 12/27/2023
"Icemaker funnel full of solid ice again. Water valve is good, but funnel full of ice and icemaker motor stripped. Icemaker still under warranty. Took out old icemaker and replaced with new one, and steamed out funnel. Customer has a reverse osmosis filter that is 16 months old, past due for changing. This is causing bad water pressure to fridge, and valve then doesnt fully close. They will replace filter.
We serviced a
KENMORE DRYER
Model 110.92824181
Near Plymouth, MN 55446
Nate
Job Details: 12/27/2023
"Dryer stops heating. Takes awhile to dry. Customer checked and it vents well according to customer. Up on a 3rd floor. Lots of burnt lint and dog hair. Cleaned out dryer, cleaned out bulkhead, and cleaned lint screen that had some dryer sheet wax build up. Replaced bad coils. Fires up great now and heats great.
We serviced a
SIEMENS DRYER
Model WTXD8500UC/01
Near Maple Grove, MN 55311
Nate
Job Details: 12/27/2023
"Taking multiple loads to dry. I found the lint filter totally caked with dryer sheet wax. We cleaned that off, and I also cleaned a ton of lint out of the bulkhead. Vent outside went from 4 mph prior to 14 mph after. Told customer they will also need to clean vent. They are going to do it themselves."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV-3
Near New Brighton, MN 55112
Phillip
Job Details: 12/27/2023
I installed the mounting bracket. I plugged microwave in and pressed start. The microwave sounds like it heats and the turn table motor spins.
We serviced a
GE DISHWASHER
Model GSD4060K00SS
Near Maple Grove, MN 55311
Nate
Job Details: 12/27/2023
"Customer thinks the dishwasher ate a cooktop burner cover. I took out the sump assembly filter, nothing in there. I checked behind the kick panel and under the door. Nothing there. Checked every part, its not in there. I left a note for her letting her know."
We serviced a
DACOR++ WALL OVEN++
Model MCS130B
Near Minneapolis, MN 55447
Nate
Job Details: 12/27/2023
"Liquid spilled on cook top and went down behind control panel and then alarm kept going off: I pulled off panel and could see panel was good, but could see where liquid went onto board, and then a couple terminals went out on relay. I uninstalled board, unsoldered terminals, and resoldered. I cleaned up the remaining liquid on the board and above the board with rubbing alcohol. Turned on oven. Works great now."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Plymouth, MN 55447
Phillip
Job Details: 12/27/2023
The lid would not go down all the way and stay down. I replaced all the lid parts and lock and I replaced the shifter. I ran the washer on wash and spin. The washer is working good.
We serviced a
KENMORE RANGE
Model 790.75603701
Near Corcoran, MN 55340
Phillip
Job Details: 12/27/2023
The customer said when the press self clean the door will lock but then the faults f90 and f95 pop up. I got to stop beeping and then open the door and pressed the light switch and then let the motor run until the fault went away. I then tried it 6 times and it now works for me every time. When the door was locked I tried pulling in the door and it never acting up. I let it run in self clean for 15 minutes and it worked just fine for me.
We serviced a
MAYTAG WASHER
Model MAV7551AWW
Near Minneapolis, MN 55413
Nate
Job Details: 12/27/2023
"Not draining out the water. Tenant has to wring out clothes to get all water out. I filled and then put the washer on spin 3 times. The utility tub drains slow, and the filter on the end of the drain is pretty plugged up. Its possible this is causing it to not drain as well as it should. Mechanically the washer itself runs great. I put a load of clothes in it, filled it up all the way with water, then put it on a spin cycle and it spins the clothes out perfectly. Cant find anything wrong with the washer. I called the owner and got vm. I texted him and let him know what I found. Just a trip charge for today. Recommend getting plumbing cleaned out and putting new filter on end of drain line."
We serviced a
WHIRLPOOL DRYER
Model WGD86HEBC0
Near Sartell, MN 56377
Brandon
Job Details: 12/26/2023
"Returned, disassembled the unit, installed the gas valve, tested line for leaks. Reassembled unit, ran and tested had no smell of gas. Put unit back and hooked up the vent"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Clear Lake, MN 55319
Brandon
Job Details: 12/26/2023
"Customer stated the refrigerator was not coolingArrived and found the unit unplugged, plugged in and waited the unit acted normal. Tested the amp draw on the compressor and found it around 1 amp the unit was cooling. Customer said the unit did the same thing 2 weeks ago and so the customer unplugged the unit and plugged back in. Replaced and programmed the Jazz board. Working great now.
We serviced a
LG RANGE
Model LSG4513BD
Near Otsego, MN 55330
Matt
Job Details: 12/26/2023
"Customer complaint is, THE BAKE CONTROL KNOB SHAFT BROKE. Inspected and tested. Found the oven control knob broke off. Installed new knob support and tested. Knob is working great. Range is now fixed."
We serviced a
LG DISHWASHER
Model LDT5678BD
Near Woodbury, MN 55129
Ivan
Job Details: 12/26/2023
"Installed a brand new motor, and after testing, the cycles are super smooth with no more loud noises."
We serviced a
BEKO DISHWASHER
Model DUT36520X
Near Minneapolis, MN 55411
Nate
Job Details: 12/26/2023
"A few times recently it gave the E1 error. They have tried the last five times running the garbage disposal before they start the dishwasher cycle and they have not gotten the error code since. They still wanted to get it checked out. So I ran it five times and every time the drain pump drained great and it did not give the error. I detached the drain line and made sure there was no debris in the drain line. According to the Beko tech manual, it could be a bad flow sensor, wiring, or bad main control board. The customer will call us if they start getting the error code again when theyre running the garbage disposal. I told him the next step would be to replace the main control board and the flow sensor assembly.they would probably just replace the dishwasher though if that was the case. Its running great right now."
We serviced a
LG REFRIGERATOR
Model LRFVS3006D/02
Near Stillwater, MN 55082
Ivan
Job Details: 12/26/2023
"Installed a new ice maker and main motherboard, and after the installation, the unit returned to normal operation. It will require 24 hours to start making ice."
We serviced a
KITCHENAID WALL OVEN++
Model KEMS308GSS0
Near Elk River, MN 55330
Matt
Job Details: 12/26/2023
"Customer complaint is, LOUD LIKE A BEARING IS OUT IN A FAN, SHE THINKS ITS THE COOLING FAN. Inspected and tested. Found the cooling fan is extremely loud. Needs a new fan. Customer approved repairs. Installed new oven cooling fan and tested. Oven sounds great. Oven is now fixed."
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Shorewood, MN 55331
Adam
Job Details: 12/26/2023
"Customers complaint is getting frost everywhere in the freezer. Right away I noticed the door to the freezer, not shutting properly on the bottom, open the freezer and found a bag of frozen vegetables stuck in the way removed the vegetables and shut the door. Now its shutting properly explained to customer what I found. explained that they will need to power off the unit to defrost it completely and make sure the seals are nice and dry then they can turn it back on and start using again"
We serviced a
GE DRYER STACKED++
Model GFDN240GL0WW
Near Maple Grove, MN 55369
Matt
Job Details: 12/26/2023
"Customer complaint is, SCRAPPING SOUND WHEN ITS RUNNING, DRYING NORMAL. Inspected and tested. Found a bracelet stuck in the front bearing. Removed and tested. Dryer sounds great."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Rockford, MN 55373
Matt
Job Details: 12/26/2023
"Customer complaint is, OVEN DOES NOT HEAT, SAW SPARKS. Inspected and tested. Found the bake element is fried. Also the power cord was melted in the back. Customer approved repairs. Installed new bake element and power supply cord and tested. Oven is heating great. Range is now fixed.
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Minneapolis, MN 55405
Nate
Job Details: 12/26/2023
"Tenant had concerns about a burning metallic smell. They've noticed it only makes the smell when they use one particular frying pan. Its really burnt on bottom of pan and teflon is coming off pan. I tested all burners, all ignite well. The front right though they said sometimes just clicks. I cleaned a lot of mineral deposit off that igniter and burner assembly, and now it ignites awesome every time. Everything good to go."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Edina, MN 55416
Nate
Job Details: 12/26/2023
Replaced main pcb and ribbon connector. Works great now.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPB6
Near Plymouth, MN 55442
Nate
Job Details: 12/26/2023
"Thermal fuse blew on board. Replaced fuse, works great now.
We serviced a
FRIGIDAIRE DRYER STACKED++
Model EFDE317TIW1
Near Mendota Heights, MN 55120
Ivan
Job Details: 12/26/2023
Installed new control board and U/I after tested no issues works great . Please need to collect payment . ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sartell, MN 56377
Brandon
Job Details: 12/26/2023
Customer stated there was a loud noise from the unit. Checked and found the drive clutch came loose causing the belt to rub on the guard and causing the drive motor pulley to wear on the bottom. The customer approved the repair. ; schdld next appmnt for 12/28 THU !
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Maple Grove, MN 55311
Adam
Job Details: 12/26/2023
"Customers complaint leaking water into crisper drawer. Verified complaint drawer is full of water no water underneath the drawer. Removed all items out of unit then traced the water from coming from the water filter pump area whenever I use the water, spencer or icemaker. Some water dripped out. Will need filter housing assembly to repair. Unit amount is over preapproved will need approval parts ordered and update customer. Also not able to look up revision 51 only had other ones available, so double check part number to make sure we have the correct one before ordering.DA97-21041A filter case assembly ; snapped 1 QuickPics, states that autho needed"
We serviced a
BEKO DISHWASHER
Model DDT38532X
Near Saint Paul, MN 55119
Ivan
Job Details: 12/26/2023
"Cleaned the filter and added high lube, but with no success. The machine heavily leaks in the motor housing. It will need a new flow sensor switch and a complete new motor assembly, including the heating, drain pump, and new water hoses. They are all full of calcium contamination, and the base tray is full of water. The machine is currently out of service. Please provide a quote for the repair.; saved tckt"
We serviced a
LG WASHER
Model WM3500CW
Near Plymouth, MN 55446
Adam
Job Details: 12/26/2023
"Customer complaint leaking out of left front. Verified complaint with customer. They showed me the little bit of water damage that was happening pulled unit out from under the cabinet tipped unit to see if I saw any evidence of water damage anywhere or signs of water running down any parts of the unit the only spots I was finding it was in the front under the boot inspected the door boot multiple times, and finally found a little Hole in the boot will need new door boot. Part is over approved amount will need office to get approval, order part and reschedule.MDS47123619 door boot; snapped 1 QuickPics, states that autho needed"
We serviced a
ASKO++ WASHER STACKED++
Model 107690336
Near Minneapolis, MN 55428
Nate
Job Details: 12/26/2023
"Giving a water drain error. Drain pump doesnt sound great, but filter is broken. Handle comes off and isnt attached to inner filter. Cant remove inner part without breaking it and we dont carry a replacement. Explained to customer that it may just need a filter cleaned, but wont know until I take out broken filter. Quoted for broken filter, broken drain pump and filter. Customer approved. DW can you order both? 441828 drain pump, 251043 filter; schdld next appmnt for 1/2 TUE !, states that autho needed"
We serviced a
SUBZERO++ REFRIGERATOR
Model 642/02
Near Shorewood, MN 55331
Adam
Job Details: 12/26/2023
Customers complaint not making ice. Icemaker twisted the dial to get it going and start. Harvest went through harvest is fine. Could hear water valve run but no water removed to kick panel to inspect valve found that no water line was hooked even to the valve doesnt look like really ever has blue original cap on valve. Nothing more I can do to make ice. Customer on icemaker rail on the left side is broken see photos. Customer is wondering if we can get that part approved and get that installed. Customer I will have the office look into it and see if we can get covered or not Im not sure.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Eden Prairie, MN 55347
Adam
Job Details: 12/26/2023
"Customer complaint water leaking on the floor from icemaker up in the fresh food section. She mentioned that there was a loud noise inside the freezer sounded like something rubbing and then it quit and now theyve had the issue. The temp in the unit was over 40?, but the doors have been open multiple times. Found the evaporator fan is not running in the freezer, it is getting proper voltage. Motor has just failed. Put icemaker in harvest mode. Everything on the icemaker side is operating correctly. The problem is its not freezing and all harvest will go through its cycle and then overfill the icemaker. Will have to start with the evaporator fan that has failed so we can get it cooling properly up in the refrigerator and then freezer . Will need new motor is part is now not available. Explain diagnosis to customer look a little bit more on our side. See if we can find something. Please source part available and update customer either way.W11224591 motor evap; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Saint Joseph, MN 56374
Brandon
Job Details: 12/22/2023
"Returned, checked and ice maker has been working, installed new switch. Cycled and tested"
We serviced a
CRITERION RANGE
Model CGR51P1B
Near Sauk Rapids, MN 56379
Brandon
Job Details: 12/22/2023
"Arrived, customer stated the oven has never worked on the stove. Cycled tested and got a code F. Replaced both parts provided. Made sure the gas valve was turned on when installing the new valve, checked for gas leaks. Installed probe, cycled and tested the oven turned on. Let run until it got to temp shut off and put unit back in place"
We serviced a
GE DISHWASHER
Model GPT145SSL0SS
Near St. Cloud, MN 56303
Brandon
Job Details: 12/22/2023
"Customer stated there was a drain issue.Cycled tested the pump was working and sounds like it is working. Removed the covers removed the pump checked for debris. Was able to blow air from the hose on the pump end and had no debris or obstruction. Started unit on a normal cycle and ran, canceled cycle and unit drained fine. Customer may have pulled the drain hose out too far and it was kinked."
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Waite Park, MN 56387
Brandon
Job Details: 12/22/2023
"Customer said the unit was making a loud noise. Cycled tested found the unit making noise from the roller or idler pulley. Disassembled cleaned, customer approved new pulley/ bearing kit. Installed cycled and test the unit is quite now"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Otsego, MN 55362
Matt
Job Details: 12/22/2023
"Customer complaint is, ICE MAKER QUIT WORKING. Inspected and tested. Freezer temperature is 0F and FF is 39F. The ice maker is stuck upside down. I cant get it to cycle in test mode. I installed new ice maker and ice maker cycled upside down and then stayed there. In test mode nothing happens. The UI board is what controls the ice maker and its not sending the proper voltage to the ice maker. Needs a new UI board. The board is a kit that replaces the main board to. Installed new UI board kit and tested. Ice maker cycled back and now responds in test mode and cycles. Ice maker is now fixed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVQ01
Near Minneapolis, MN 55435
Adam
Job Details: 12/22/2023
Customer complaint unit not cooling. Unit was unplugged. Plugged unit in condenser fan. Kicked on for a second through initial start test then nothing no compressor. No fan running nothing put in test mode. I can get the condenser all our fans to work properly. Just cannot get the compressor to start getting 120 V to the compressor but no DC volts. Unit needs a new control board. ran to dey appliance and grabed the part then came back. Installed it now the unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Elk River, MN 55330
Matt
Job Details: 12/22/2023
"Customer complaint is, Tenant said its just not heating. Inspected and tested. Started a timed dry high heat cycle and dryer was heating great and cycling between 215F and 110F consistently for over 30 minutes. I pulled dryer out and disconnected vent and now heat is cycling between 185F and 110F with vent disconnected and airflow on back of dryer is 38mph. Dryer is testing good, the vent should probably be looked at.
We serviced a
ELECTROLUX DRYER
Model EFMG627UTT1
Near Saint Michael, MN 55376
Matt
Job Details: 12/22/2023
"Customer complaint is, NOT TUMBLING. Inspected and tested. Found the belt is broken. Customer approved repair. Customer ordered belt themselves and wanted me to install their belt that they purchased. Installed belt supplied by customer and vacuumed out inside of dryer. Tested and dryer is working great. Dryer is now fixed."
We serviced a
GE DRYER
Model GTOP490ED8WS
Near Minneapolis, MN 55437
Adam
Job Details: 12/22/2023
Customers complaint not tumbling. Verified complaint. Removed the top and no belt. Disassembled unit inspect nothing else damaged. Idler is good. Customer said she put a bigger quilt then stopped. Explained diagnosis. Installed part. Tested. Unit is working great.
We serviced a
KITCHENAID WALL OVEN++
Model KOCE500EBS07
Near Elk River, MN 55330
Matt
Job Details: 12/22/2023
"Customer complaint is, Error F1E5 MW inverter not responding. Inspected and tested. Found the inverter board has failed. Installed new inverter board and tested. Microwave is heating great. Microwave is now fixed."
We serviced a
WHIRLPOOL RANGE
Model WFG520S0AS2
Near Waconia, MN 55387
Adam
Job Details: 12/22/2023
Installed pats from last diagnosis. Once installed tested multiple times.
We serviced a
GE DISHWASHER
Model GDF510PSR5SS
Near Woodbury, MN 55129
Ivan
Job Details: 12/22/2023
Installed switch and the unit works great .
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Minneapolis, MN 55401
Nate
Job Details: 12/22/2023
Water dispenser stopped working. Found a bunch of frost built up on evaporator cover. Food has been freezing. Sensors read correctly. -7 on ff evaporator. 46 in ff section. No error codes. Needs to be steamed. Steamed waterline and evaporator. Now it dispenses great.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2NO
Near Minneapolis, MN 55413
Nate
Job Details: 12/22/2023
Wasnt draining. I checked sump and its clean. A lot of mold though. Recommended finish dishwasher cleaner. Cleaned out where the drain line attaches to the garbage disposal. A lot of junk built up there. Drain line was looped up so I secured that and rerouted it and looped it up. Customer said sometimes sink wont drain so they run garbage disposal and then it drains well. Told them that it sounds like theres some sludge possibly slowing down the drain in the plumbing.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mendota Heights, MN 55120
Nate
Job Details: 12/22/2023
"Sump was leaking. Another company uninstalled dishwasher then reinstalled but didnt put insulation around it, so customer asked if I can uninstall it and put insulation around it, and also get shims under back legs again. I did both. Replaced leaking sump, now it runs great with no leaks."
We serviced a
SAMSUNG REFRIGERATOR
Model RS22T5201SG/AA
Near Farmington, MN 55024
Nate
Job Details: 12/22/2023
Replaced bad filter housing assembly. Doesnt dispense water continually now. Works great.
We serviced a
GE WASHER
Model WCSE4160B1WW
Near Otsego, MN 55330
Matt
Job Details: 12/22/2023
"Customer complaint is, STOPS MID CYCLE, FILLS UP AND STOPS. Inspected and tested. Found the start button is flaky and doesnt always start and will stop in the middle of a cycle. Also theres oil all over underneath the transmission. Washer needs a new control board and eventually will need a new transmission. Both parts are NLA. I called Stewart and explained everything and hes going to look into replacing the washer. ; O-emld tckt"
We serviced a
ASKO++ DRYER
Model T884XL
Near Stillwater, MN 55082
Ivan
Job Details: 12/22/2023
"The customer has complained that the dryer will not heat up at all. I checked the vent system and the heating element, which is showing signs of weakening. Additionally, I noticed that the wire harness was broken at the terminal, so I fixed it temporarily to keep the terminal connected. This is a temporary solution that may eventually fail. To fix it properly, a new heating element with all the components is needed.For now, the unit is back in operation and heating properly. Please provide a quote to the customer and inquire if they would like to proceed with the repair during the next visit."
We serviced a
KENMORE DRYER
Model 110.92826101
Near Minnetrista, MN 55375
Adam
Job Details: 12/22/2023
"Tenants complaint not heating. On arrival tenant did admit he moved the unit and that was getting a gas smell so he has gas turned off. First thing I had to do is turn on gas and find the leak. Its leaking right where that connects to the dryer Was able to use bubble solution and find it. Tighten it down now not having any leaks or smells able to continue my diagnosis. Remove to kick panel, found igniter not lighting or your getting power at all. Trace wiring back to a bad the thermostat. Call homeowner with quote they did not answer.; used 1 WP3390719 (THERMAL FUSE) from stock, states that autho needed"
We serviced a
ASKO++ WASHER
Model W8844XL
Near Stillwater, MN 55082
Ivan
Job Details: 12/22/2023
"The customer has reported that the machine does not open and close properly, requiring a hard push and hold to close it properly. Please provide a quote to the customer for the following parts:DOOR LOCK Qty: 1DOOR LATCH Qty: 1; saved tckt"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Edina, MN 55416
Nate
Job Details: 12/22/2023
Replaced UI and also chewed up ribbon connector but still giving E1F1 motherboard error. Coming back Tuesday to install. ; schdld next appmnt for 12/26 TUE !
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Minneapolis, MN 55419
Nate
Job Details: 12/22/2023
Icemaker makes knocking sound and leaks water. Quoted for new icemaker. Coming back 1/2 to install. ; ordrd 1 5931630100 (Icemaker)
We serviced a
SAMSUNG DRYER
Model ?????
Near Clear Lake, MN 55319
Brandon
Job Details: 12/21/2023
"Making a grinding noise. No model or serial number. Removed top cover found the drum bent and rubbing on the sides of the unit, let the Customer know, customer said it was ok to hammer out the spots to make it stop rubbing. Hammered out each side cycled and tested no more rubbing sounds"
We serviced a
SAMSUNG REFRIGERATOR
Model RS261MDRS/XAA
Near Rogers, MN 55374
Matt
Job Details: 12/21/2023
"Customer complaint is, LEAKING. Inspected and tested. Freezer temperature is 0F and FF is 39F. Its leaking from the freezer onto the floor. Found the evaporator defrost drain is plugged and frozen over. I removed the evaporator cover and defrosted drain and floor of freezer and pulled out refrigerator and cleaned out the drain on the backside. Drain is now open. Refrigerator is now fixed."
We serviced a
LG REFRIGERATOR
Model LFXS30796S/00
Near Osseo, MN 55311
Matt
Job Details: 12/21/2023
"Customer complaint is, ICE MAKER IS NO LONGER MAKING ICE. Customer said it does make ice when its on ice plus, but stops when they turn it off. Inspected and tested. Freezer temperature is 0F and FF is 36F. I removed the freezer evaporator and frost pattern looked good and fans were running. I cant figure out whats going on here. I power cycled refrigerator and told customer to let us know if it doesnt start making ice."
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Buffalo, MN 55313
Matt
Job Details: 12/21/2023
"Customer complaint is, CRISPER DRAWERS ARE READING 10 DEGREES. Customer said its freezing things in the bottom FF drawer. Inspected and tested. Freezer temperature is 1F and FF is 50F. Found the FF evaporator fan has failed. Customer approved repair. Defrosted evaporator and cover and installed new fan. Tested and air is circulating great. Refrigerator is now fixed.
We serviced a
FRIGIDAIRE RANGE
Model BGGF3042KFT
Near St. Cloud, MN 56301
Brandon
Job Details: 12/21/2023
Customer stated the oven was off on the temperature. Turned oven on put temperature meter in the oven and monitored. The oven got to temp and stayed at 360 degrees. The customer had a temp gauge in the oven that was not working correctly giving false readings. Customer requested that oven door glass get cleaned. Took the door apart and cleaned all the glass panels. Put door back together.
We serviced a
SUBZERO++ REF BUILT IN++
Model 650/0
Near Eden Prairie, MN 55347
Adam
Job Details: 12/21/2023
"Customer is complaint not cooling properly display is dead and icemaker not working. So first things first display is dead but things are operating and cooling. Traced power to door switch one of the door switches as failed jump door switch and now display lights up. Have a whirlpool switch that works properly. Installed switch tested now. Display pops up. Shows that icemakers turned off. Turn icemaker on and cycled now. Icemaker is cycling properly. This has been worked on before and one of the compressors has been replaced. Everything does seem like its operating correctly and Im getting now. Good temps will have to wait and see now that display is working.