Service History 259 - Omega Force Appliance Repair

We serviced a

SPEED QUEEN WASHER

Model AWNE9RSN116TW01

Near Maple Grove, Minnesota 55369

Matt

Job Details: 06/20/2023

"Customer complaint is, LID LOCK ISSUE - ERROR CANT GET IT TO OPEN. Customer said it happens randomly. Tested washer and its working perfectly.Adjusted the metal plate on the back lid switch and checked the lid lock for debris. I removed the lid lock and there was soap all over on the inside of it. I cleaned it out.

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near Albertville, Minnesota 55301

Matt

Job Details: 06/20/2023

"Customer complaint is, DRYER DOES NOT HEAT. Inspected and tested. Found the heating element has failed. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 215F and 125F and air flow on outside of house is 21mph. Dryer is now fixed.

We serviced a

GE REFRIGERATOR

Model PFE28RSHHSS

Near Otsego, Minnesota 55330

Matt

Job Details: 06/20/2023

"Customer complaint is, BOTTOM OF FRESH FOOD IS FREEZING AND TOP IS WARM. Inspected and tested. Found the FF evaporator fan has failed. Customer approved repairs. Defrosted evaporator and installed new FF evaporator fan. Tested and refrigerator is working great. Refrigerator is now fixed.

We serviced a

KENMORE REFRIGERATOR

Model 795.797329

Near Saint Paul, Minnesota 55118

Delton

Job Details: 06/20/2023

"Found that the the door hinge for the freezer door popped off. I put door back on and locked it in place, tested and door now opens, closes and tilts. Is working good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Albertville, Minnesota 55301

Matt

Job Details: 06/20/2023

"Customer complaint is, MEMBER STATED THE REFRIGERATOR IS SET TO 35 DEGREES BUT ONLY COOLING TO 50 DEGREES. Customer said the last couple days its been working. Inspected and tested. FF compartment was 35F. I couldnt get a accurate freezer temperature right away because my meter was acting up, but after I had the door open and tested the evaporator heater I got 8F and was dropping. I put refrigerator into test mode and evaporator fan is working, damper is opening and closing, thermistors tested good and defrost heater is working. Refrigerator is testing good and operating normal."

We serviced a

BEKO++ RANGE

Model PRGR34550SS

Near New Brighton, Minnesota 55112

Nate

Job Details: 06/20/2023

"Pulled out range to replace valve and realized gas was turned 3/4 of way off. Turned gas on, now all burners ignite great and burn with nice flames exactly how theyre supposed to."

We serviced a

KENMORE DISHWASHER

Model 665.13802N710

Near Saint Paul, Minnesota 55118

Delton

Job Details: 06/20/2023

Found that the left side of the dishwasher door was hitting the cabinet and preventing door from fully shutting and causing door error. Leveled out the dishwasher and more mounted center of cabinet. Door now shuts and is working good.

We serviced a

VIKING++ RANGE

Model VGRC4854GDSS

Near Rogers, Minnesota 55374

Phillip

Job Details: 06/19/2023

"The customer complaint is the front right burner does not always light. Today I tried it and its working great. I removed the burner cover and bowl and I found the electrode is cracked and missing some of the coating around it. Its working found for me but the customer said it has not really worked for the last month. The burner electrode should probably be replaced. I added pics. Please get the part number and contact the customer with a quote. ; snapped 2 QuickPics, states that autho needed"

We serviced a

GE DISHWASHER

Model GDT645SYN5FF

Near Buffalo, Minnesota 55313

Seth

Job Details: 06/19/2023

Leaking. The tub/surround transition is leaking at the seam. The seam is buckled inward on both sides by the door. No repair is possible. ; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FH1

Near Minneapolis, Minnesota 55419

Delton

Job Details: 06/19/2023

Found that the range is getting F8E0 which is cooling fan error running to slow. Motor is not running smooth and is struggling to turn fan blade. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 W11107275 (Coolin fan)

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DS605I

Near Minneapolis, Minnesota 55435

Adam

Job Details: 06/19/2023

"Unit wont start. Will shut the the drawer press start van here the lid motor kick on and seal the door then can hear the relays on the board clicking then unit will beep and not start. Tried test mode and couldnt get it to work. Unit always just starts to beep. The door is reading closed because it tries to go the lock motor is kicking on. Need lid kit and board. Will need to source and verify part numbers not able to look up parts. Call with questions Lid actuator kit 522085Control board 523456; snapped 1 QuickPics, states that autho needed"

We serviced a

GE WASHER

Model GTW720BSN0WS

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 06/19/2023

"Looked over unit for flood damage. Nothing visible being damaged. No leaks also. Everything is working and acting properly. The washer doesnt have any parts that could be damage from the water and looks like even the tech sheet get wet. Only thing that could be damaged is the metal itself eventually rusting. ; snapped 9 QuickPics, states that autho needed"

We serviced a

GE MICROWAVE

Model JVM3160DF8WW

Near Minneapolis, Minnesota 55428

Phillip

Job Details: 06/19/2023

"The display led flickers and most of the segments are out. I unplugged the outlet and checked the outlet. The outlet tested good. I plugged the microwave back in and its doing the same thing. The main control WB27X38153 needs to be replaced. Please research the part and contact the customer. ; snapped 1 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Minnetonka, Minnesota 55305

Phillip

Job Details: 06/19/2023

"The customer said the washer does not drain. The issue is the washer drains fine but does not spin out good. I out into diagnostic mode and checked codes. The shifter fault was stored. I filled the washer and then turned on the drain pump. The drain pump, pumps the washer out good. I put into a spin. It spins loud and then slows down. I tipped the washer back and the bottom was covered with rusty water and signs its leaking. The washer will need a new gear case assembly and a shifter. Please submit for approval. I created a estimate ticket. Nothing has been collected. The estimate includes the trip. ; saved tckt , states that autho needed"

We serviced a

KENMORE DRYER

Model 110.670426

Near Minneapolis, Minnesota 55406

Delton

Job Details: 06/19/2023

Dryer will intermittently getting get F1 error code and customer will have to unplug and plug back in to reset dryer. That error means control board failure and to replace control board.Part shows not in stock and due to potential costs customer will probably replace dryer.See if part can be found and give customer exact estimate.Part# WPW1011617; saved tckt

We serviced a

MAYTAG DRYER

Model MDE7400AYW

Near Saint Paul, Minnesota 55103

Delton

Job Details: 06/19/2023

Found that wrong part was ordered for series 16 and Verison 10. Ordering timer from marcone and rescheduling.; ordrd 1 Wp33002855 (Timer)

We serviced a

GE DISHWASHER

Model GPT225SGL0WW

Near Buffalo, Minnesota 55313

Seth

Job Details: 06/19/2023

I replaced the failed board. I tested it both using my smart hq device. The DW is now fixed.

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD24SAX9N

Near Bloomington, Minnesota 55420

Delton

Job Details: 06/19/2023

"Replaced water valve, tested and now it fills and washes, no more errors. Dishwasher is working good."

We serviced a

LG DRYER

Model DLGY1202V

Near Otsego, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, DRYER DOES NOT SHUT OFF UNLESS YOU OPEN THE DOOR, EVEN IF THE SCREEN IS BLANK IT JUST RUNS. Customer said this has happened a few times in the past, but always fixes itself. Inspected and tested. Dryer is working normal while testing and is not staying on. Dryer is getting way too hot while testing. Dryer vents out the second story. I advised customer to have vent cleaned before using. A stuck motor relay on the board is the only thing that would make it keep running when its shut off. Customer declined repairs for now and is going to talk to her husband."

We serviced a

HAIER REFRIGERATOR

Model HA10TG21SS

Near Minneapolis, Minnesota 55414

Nate

Job Details: 06/19/2023

"Fresh food section has been warm. Lots of frost building up throughout freezer. Water leaking into fridge. Water leaking out from bottom of fridge. Water on top of food on top shelf of fridge. I found the door gasket for ff not seated right, and not sealing totally. I steamed it and applied glue to get it in right place, and now it fully seals so moisture cant enter fridge. Steamed out frost in fz, and steamed out vents to ff section. Also found evaporator drain frozen. Steamed that out and poured cup of water down it, draining great. Let it run for 10 minutes and evaporator is freezing over nicely, and cold air is blowing into ff section now. Everything runs great now. Told customer it can take 24 hours before its all cool. Also dried up all the water with towels. And wiped out freezer so thats all clean now."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Minneapolis, Minnesota 55436

Adam

Job Details: 06/19/2023

Customers states unit not mounted and tips. Verified unit isnt mounted will need to be side mounted because of counter top. Removed dishwasher to inspect. Found they had some mounts screwed to the side of cabinets already but werent hooked up to this dishwasher. Removed mounts. Mounted them on dishwasher then reinstalled dishwasher flush with cabinet then leveled unit. Mounted unit and tested. Had customer look at dishwasher and was happy.

We serviced a

BOSCH DISHWASHER

Model SHEM63W52N/13

Near Minneapolis, Minnesota 55406

Nate

Job Details: 06/19/2023

Dishwashert is non repairable. Theres a pinhole leak from the steel casing; between steel and the solid liner under the dishwasher. No way to seal it. Customers only option is to replace unit now.

We serviced a

BEKO++ DISHWASHER

Model DUT36522W

Near Saint Paul, Minnesota 55116

Delton

Job Details: 06/19/2023

Customer says there is condensation all over dishes at end of cycle. Customer ran cycle the night before and showed me when I got here that there was still alot of condensation and moisture on dishes and the stainless tub.Ran test and all functions are working. I showed customer user manual that steam gloss option increases dry time by 30 minutes. I recommended too use that and I increased the rinseaid amount in the user settings which should also help with drying. Customer will use those options and see if that helps with drying. Dishwasher is working good.

We serviced a

KENMORE RANGE

Model 79079523605

Near Falcon Heights, Minnesota 55113

Nate

Job Details: 06/19/2023

"Rear right burner isnt igniting. Spent awhile cleaning it with a wire brush. Now it ignites great. Front convection burner knob is very worn down. Part is NLA though. Gave customer part number and they will see if they can find one on eBay or Amazon. Also looked at washer. Has a rusted leaking oil transmission, leaking water. They will let seller know. Only way to fix that would be replacing transmission.

We serviced a

MAYTAG WASHER

Model MVWX700XL1

Near Minneapolis, Minnesota 55443

Phillip

Job Details: 06/19/2023

The customer said the washer leaks. I filled the washer and ran the wash cycle. When it drains water is leaking out the hose. I found a hole in the hose. I patched the hose first then I realized the hose is extended and very long so I cut out the bad section and hooked the good parts together. The hose is shorter now but it should drain more efficiently because its not going up and then down and back up again. I showed the customer the defective hose and how its now being run.

We serviced a

SAMSUNG DRYER

Model DV36J4000GW/A3

Near Otsego, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, DRYER IS MAKING A SQUEAKY SOUND IN OPERATION SOMETIMES. Inspected and tested. Found the idler pulley is seizing up and squealing. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

We serviced a

MAYTAG WASHER

Model MVWC6ESWW1

Near Mounds View, Minnesota 55112

Nate

Job Details: 06/19/2023

"Washer just dead. Found a bad lid switch. Replaced it, runs great now.

We serviced a

BOSCH DISHWASHER

Model SHE53T52UC/02

Near Saint Paul, Minnesota 55114

Delton

Job Details: 06/19/2023

"Found that loose wire cut power. Reattached wire, tested and dishwasher would seem like it starts dishwasher but the fill valve keeps filling until dishwasher overflows and trips the leak sensor. Due to estimate cost of motor customer declined and with the mice droppings all over it she will replace the dishwasher."

We serviced a

KITCHENAID GARBAGE DISP++

Model n/a

Near Mendota Heights, Minnesota 55118

Delton

Job Details: 06/19/2023

Replaced garbage disposal. Tested and it runs and no leaks. Garbage disposal is working good.

We serviced a

GE REFRIGERATOR

Model GTS21SBXASS

Near Otsego, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, ICE MAKER IS NOT CYCLING OR DOING ANYTHING. Inspected and tested. Freezer temperature was 18F and FF 45F. Refrigerator was in defrost when I got here. I pulled refrigerator out and found the water line to the ice maker was broken off at the top tube that goes into the ice maker. I cant get the ice maker to cycle. This is going to need a new ice maker and tube that goes from the back to the ice maker. Customer declined repairs."

We serviced a

LG DRYER

Model DLG3171W

Near Albertville, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, LONG DRY TIMES. Inspected and tested. Started dryer on a timed dry high heat cycle and it was getting upto 280F before it shut off. Airflow on outside of house is 13mph. The bulkhead is full of lint. I disassembled dryer and cleaned out bulkhead. Reassembled and tested. Airflow on outside is now about 15mph. The vent behind dryer is the flexible foil material and has holes in it. The problem is with the vent. I advised customer to replace vent before using."

We serviced a

GE DRYER

Model GTD65EBSJ3WS

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 06/19/2023

There is no water hooked up to the dryer. No leak from the dryer is possible. Tested dryer sounds and looks good

We serviced a

ELECTROLUX WASHER

Model FFFW5000QW0

Near Brooklyn Center, Minnesota 55430

Nate

Job Details: 06/19/2023

"Replaced bad drain pump, cleaned up mouse poop under washer, and uninstalled filter again and cleaned more debris out of it."

We serviced a

KENMORE WASHER

Model 110.285227

Near Eagan, Minnesota 55121

Delton

Job Details: 06/19/2023

"Found that the motor shaft is stripped and motor turns but transmission doesnt spin. Needs motor, clutch, motor coupler. Customer will think about it and call back if they want to proceed.

We serviced a

ELECTROLUX DRYER

Model EFME517SIW0

Near Excelsior, Minnesota 55331

Adam

Job Details: 06/19/2023

Installed new board. Tested unit multiple times unit is working properly with out any issues.

We serviced a

SAMSUNG DRYER STACKED++

Model DVE45T6000P

Near Mound, Minnesota 55364

Adam

Job Details: 06/19/2023

Unit has a terrible smell in the dryer and isnt drying well. Verified complaint unit definitely has a bad smell and air flow is under 10mph also. Definitely could be something dead stuck in the vent. I removed the vent from behind the dryer then disassembled the dryer to make sure I didnt see anything inside the dryer. Nothing in blower wheel or inside dryer. Reassembled unit. Recommend getting dry vent wizards out to inspect the vents. If there is something dead in there I dont want to get it more stuck. With the vent not hooked up, the unit had good air flow. So definitely something in vent.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US4A

Near Minnetonka, Minnesota 55305

Phillip

Job Details: 06/19/2023

They said its not draining. When I got there I found water in the bottom of the dishwasher. I pressed cancel and it started to drain. I started it back up and let it run until it drained in its own. Its drawing out good and has no issues emptying the tub. I used my finger and cleared out the hole in the garbage disposal. No issues found with the dishwasher.

We serviced a

SAMSUNG DRYER STACKED++

Model DVG45B6300P

Near Mound, Minnesota 55364

Adam

Job Details: 06/19/2023

This is a gas dryer customer says taking long time to dry also. Customer has two dryers one upstairs and one down stairs. This is the stacked unit down stairs. Dryer also has bad air flow outside. Its in the same vent also. They connect somewhere. Because of bad smell and how vent is hooked up recommended dryer vent wizards. With vent unhooked, dryer its operating correctly.

We serviced a

MAYTAG WASHER

Model LAT9334AAM

Near Osseo, Minnesota 55311

Adam

Job Details: 06/19/2023

Customer complaint unit leaking. Verified complaint. Tested multiple times filled and drain and then let it run for 20 minutes still no leak. No signs of leak anywhere. Some calcium on the water valve but nothing crazy. Its right next to a drain. The drain could have backed up also. Explained to the customer what I found showed up we had no leaks. They will keep an eye on it and let us know

We serviced a

LG DRYER

Model DLEX2650R

Near Eden Prairie, Minnesota 55346

Phillip

Job Details: 06/19/2023

"The customer said the dryer has stopped heating. I verified the dryer does not heat on any cycle. I removed the front and drum. I tested the thermal fuse and its bad. I visually inspected the heater and it looks good. I replaced the fuse and then took temps. High heat time dry high temp was 205, low was 149, 2nd high 198, 2nd low 146, 3rd high was 198, 3rd low was 145. Now with dryer duct off. High temp is 187,low temp is 140, 2nd high is 186 2nd low is 137 3rd high is 185, 3rd low is 138. I checked the air speed outside and with the cover removed the air flow was 21 mph. Out of curiosity I replaced the duct cover. I disconnected the duct in the basement and advised the customer to run 5-7 loads with it disconnected then hook it back up and try it again."

We serviced a

LG WASHER

Model WM2250CW

Near Albertville, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, DOES NOT SPIN THE CLOTHES OUT. Inspected and tested. Found washer is draining slowly. I removed drain pump filter and it was plugged solid. Cleaned out filter and tested. I filled and drained washer twice and it worked great. I ran washer through a speed wash cycle and it worked perfectly. Washer is now fixed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Osseo, Minnesota 55311

Phillip

Job Details: 06/19/2023

The dishwasher is not washing. I started the dishwasher and it filled with water. The pump came on but its buzzing. The wash motor has failed. I quoted for the new motor. I replaced the wash motor and reset the control. The dishwasher is working good now.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM2

Near St. Cloud, Minnesota 56304

Seth

Job Details: 06/19/2023

I cleaned the defrost drain and pan. I slit the rubber grommet to allow blockages to pass through. The refrigerator is now fixed.

We serviced a

ESTATE DRYER

Model EGD4400WQ0

Near St. Cloud, Minnesota 56301

Seth

Job Details: 06/19/2023

not heating. Lint trap was full. I replaced a blown thermal fuse and cleaned the lint screen. The dryer is now fixed.

We serviced a

LG WASHER STACKED++

Model WM2233HU

Near Saint Michael, Minnesota 55376

Matt

Job Details: 06/19/2023

"Customer complaint is, NOT FILLING WITH WATER. This is a stacked washer. Inspected and tested. Found the cold water valve has failed. Customer approved repairs. Installed new cold water valve and tested. Washer is working great. Washer is now fixed.

We serviced a

LG WASHER

Model WM3700HVA /01

Near Sartell, Minnesota 56377

Seth

Job Details: 06/19/2023

Washer leaks intermittently from the vent. I tested and watched a complete speed wash cycle. I could not duplicate the issue. The washer ran great.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Sartell, Minnesota 56377

Seth

Job Details: 06/19/2023

Completed upgrades detailed in and installed new part. Defrosted fresh food evaporator and sealed it up from air. Unit is working great now.

We serviced a

BOSCH DISHWASHER

Model SHE878WD510/10

Near Hanover, Minnesota 55341

Phillip

Job Details: 06/19/2023

"The whole control panel assembly is dead. Gave customer a quote.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY07

Near Saint Michael, Minnesota 55376

Matt

Job Details: 06/16/2023

"Customer complaint is, FRIDGE WONT COOL. FREEZER IS WORKING. Inspected and tested. Freezer is 0F and FF is room temperature. The whole back wall of the freezer is completely iced over. Customer is going to need to unplug refrigerator for 48 hours to defrost and I will have to come back to diagnose. I advised customer on putting towels down and getting a fan going to help evaporate the water. Customer will call the office and reschedule. ; saved tckt"

We serviced a

ASKO++ DRYER STACKED++

Model 10771200

Near Minneapolis, Minnesota 55414

Nate

Job Details: 06/16/2023

"Belt broke. Spoke with Asko tech support. They said it needs the new tension arm, spring and belt 442030 and 270851. Quoted customer for stacked Asko, would need at least a two hour block for this. She agreed to repair. Quote us attached. Please order parts and call customer to come back and do repair. She understands itll be a couple weeks. $205 would come off of BB quote. ; saved tckt"

We serviced a

GE MONOGRAM++ REFRIGERATOR

Model ZISS420DRJSS

Near Maple Grove, Minnesota 55311

Phillip

Job Details: 06/16/2023

The clicking noise is coming from the climate control damper again. I cycled it and I could watch it open and close. When it closes it keeps running and makes the loud clicking. I gave the customer the quote. Im ordering the part from Marcone. ; ordrd 1 WR31X10021 (DAMPER ASSM)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Woodbury, Minnesota 55129

Delton

Job Details: 06/16/2023

"Replaced heater, main board and frezzer LED light. Tested and refrigerator is cooling and working good.Customer approved to be charged to card on file. Please send email also.; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US4A

Near Monticello, Minnesota 55362

Seth

Job Details: 06/16/2023

Spray arm is melted. Customer had a few other concerns I addressed while onsite. Parts on order.; ordrd 1 5304517203 (Spray arm)

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Monticello, Minnesota 55362

Seth

Job Details: 06/16/2023

"Upon arrival on site, they had no whirlpool icemaker is damaged. Only a whirlpool dryer. See pictures for damage details. This machine has sustained multiple hits. I dont know how or why but the top right side panel left side panel, rear panel and Consol are all damaged. Also, the front panel is damaged but door is intact. The damages catastrophic I do not recommend repair. There were no hook ups possible I was not able to run machine. ; saved tckt"

We serviced a

LG REFRIGERATOR

Model LFXS24623S/01

Near Hopkins, Minnesota 55305

Adam

Job Details: 06/16/2023

"Customer said was making loud noise from the back of fridge then stopped cooling. Found everything is running compressor and fan ext. removed evap cover completely dry. Compressor is bad. Will need sealed system repair. ; snapped 2 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQA

Near Minnetonka, Minnesota 55305

Adam

Job Details: 06/16/2023

"Unit is making loud noise during spin. Verified complaint. Removed front of washer to get to the motor and gear case inspected unit. Coupler is good and drain pump good. Found lots of oil everywhere from transmission. Also needs a new clutch assembly. Added photo of blue book estimate. Will need approval on this one because over amount. 285785 clutch 3360629 gearcase; snapped 1 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Wayzata, Minnesota 55391

Adam

Job Details: 06/16/2023

"Unit is dispensing water. Unit has the bypass filter in it. When trying to run unit found 2 different issue. Water valve not opening and the filter head is stripped where the filter goes in. Will needWater valve -WPW10420083Filter head - W11346623; ordrng 1 WPW10420083 (Valve), ordrd 1 W11346623 (Filter head)"

We serviced a

BOSCH DISHWASHER

Model SHP865ZD5N/01

Near Saint Paul, Minnesota 55116

Delton

Job Details: 06/16/2023

"I ran test and didnt see any leaks. Custoemr said that when it was getting the error the drain pump was running while time but he saw that there was water coming out of side vent where it fills. That tells me its possible that water valve failed to close all the way and overfilled. But also if it was draining that it is a possibility that it was overflow from the drain/water guide.Since i couldnt see any leaks. I went ahead and replaced water valve.Tested and no leaks. I dont know if we charge for this since i couldnt verify the problem.I told customer to use as normal and office would call back and follow up to make sure that problem is solved and that the previous repair $ would apply towards this one.Change main contact number to the husband phone# 763-656-7537Since this was PR redo. Make sure I get paid for this call.; used 1 10023852 () from stock, states that autho needed"

We serviced a

SAMSUNG DRYER

Model DV350AGT/XAA04

Near Chaska, Minnesota 55318

Adam

Job Details: 06/16/2023

Customers complaint Unit not heating properly. Verified complaint unit is heating properly but temps were high. Checked vent out side and was completely covered. Removed the lint its better but not great unit needs to get the vent cleaned. I removed my dryer cleaning equipment today to make room for extra boxes. Reschedule for vent cleaning ; schdld next appmnt for 6/21 WED PM

We serviced a

MAYTAG WASHER STACKED++

Model MAH2400AWW

Near Minneapolis, Minnesota 55416

Delton

Job Details: 06/16/2023

"Customer says there is a high pitched squealing. Ran quick cycle with load of towels with customer next to me and no abnormal noise. Issue is with door the plastic is cracked and needs both inner and outer part of door. Found one in stock but other part is not, both parts would need to be replaced. Please look for parts and if the estimate is different please call and give ETA of parts.Outer door cover WP34001178; inner door cover WP34001179; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5790SQ0

Near Waconia, Minnesota 55387

Adam

Job Details: 06/16/2023

Unit leaking is customers complaint filled and ran unit multiple times never got a leak. Disassembled unit and found the back wall of the washer has signs of leak from the fill head and the water valve. Will need bothWP8578343 valve. Looks like its unavailable will need to be sourced WP3360977. Fill head/spout; states that autho needed

We serviced a

GE WASHER

Model GFW550SPR0RS

Near Big Lake, Minnesota 55309

Seth

Job Details: 06/16/2023

Customers concern was the LED cluster around the start and power buttons has failed. Upon arrival and inspection is set up the only smart HQ device and scanned the unit. I found it needed a software update and I completed it. I saw no other errors outside of an out of balance error stored. To complete repairs we would need part number WH22X32060. Theres no functional failure on site. Just missing lights. Please get authorization order part and reschedule with the customer. Thank you. ; saved tckt

We serviced a

GE DISHWASHER

Model GDT665SMN0ES

Near Maple Grove, Minnesota 55311

Adam

Job Details: 06/16/2023

Installed both boards from last diagnosis. Once installed reassembled unit then hooked SmartHQ up. Reprogrammed new board to correct model. Then tested all cycles and everything is working properly.

We serviced a

GE DISHWASHER

Model GDF620HSJ2SS

Near Saint Michael, Minnesota 55376

Matt

Job Details: 06/16/2023

"Customer complaint is, NO POWER TO DISHWASHER. HAPPENING ON/OFF RECENTLY AND UNPLUGGING/PLUGGING IT BACK IN HAS HELPED, BUT NOT ANYMORE. Customer plugged dishwasher back in this morning and it came back on. I ran dishwasher through service diagnostics and everything worked perfectly. I found the heating element bushings are gone. I hooked up SmartHQ and theres no software update available. Customer declined repairs for now and is going to talk to her husband."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2866PFGA

Near Corcoran, Minnesota 55340

Phillip

Job Details: 06/16/2023

The customer said on Sunday the whole unit was getting warm. They reset the power and then it started to work. They said it has been cooling good since Monday. The fresh food temp was set to 33 and the freezer was set to 3. I waited and took temps. The fresh food temp was 34 in the crisper drawer. The freezer temp was was around 5. The customer said a couple times they noticed ice on the freezer evaporator cover. Today it looked clean. I did notice the freezer door was tighter on the left side and slightly stuck out on the right side. I pulled the door out and pushed it close fast to reset the tracks. The door seals better now on the right side.

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEB5

Near Roseville, Minnesota 55113

Nate

Job Details: 06/16/2023

Ice builds up on bottom of freezer and then melts and leaks onto floor. Found the evaporator drain iced over. The drain nozzle was gummed up. Steamed out nozzle and drains and drain pan. Cleaned out nozzle and cut triangle out of tip to mitigate sealing issues. Drains great now.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS0A

Near Maple Grove, Minnesota 55369

Matt

Job Details: 06/16/2023

"Customer complaint is, Unit does not want to start. KEEPS TRYING. Inspected and tested. Found the circulation pump has failed. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.

We serviced a

GE WASHER

Model GTW460ASJ8WW

Near Saint Paul, Minnesota 55104

Delton

Job Details: 06/16/2023

I replaced lid switch and still not working. Found that the control board is not sending power to lock lid switch. Customer declined and decided at that cost she would replace washer.

We serviced a

KENMORE REFRIGERATOR

Model 106.7300251

Near Saint Paul, Minnesota 55102

Delton

Job Details: 06/16/2023

"Found that the evaporator drain tube was clogged with gunk and drain froze over. Cleaned out drain tube and defrosted ice build up, tested and now drains and no longer leaks onto bottom of freezer. Refrigerator is working good."

We serviced a

ASKO++ WASHER STACKED++

Model 107622210

Near Minneapolis, Minnesota 55414

Nate

Job Details: 06/16/2023

"Washer has been increasingly shaking bad and going out of balance and stopping, and she can then run it on a rinse or spin and it'll finish the last part of cycle.She is planning on remodeling and replacing the washer so she will pass on repairing.

We serviced a

SAMSUNG RANGE

Model NX58F5500SS/AA

Near Minneapolis, Minnesota 55444

Matt

Job Details: 06/16/2023

"Customer complaint is, Gas Leak-Red Tagged THE UTILITY COMPANY SAID IT HAS A SMALL LEAK FROM THE APPLIANCE. Inspected and tested. Found a fitting on the side of the gas valve was loose and leaking. Tightened it up and now its not leaking. Range is now fixed."

We serviced a

LG WASHER

Model WM2277HW

Near Chanhassen, Minnesota 55317

Adam

Job Details: 06/16/2023

"Unit giving a OE code and not draining properly. Customer cleared filter; still issue. Verified complaints and noticed the drain pump was making loud noise also. Quoted then disassembled, installed, reassembled then tested multiple times for leaks and proper performance.

We serviced a

ASKO++ DISHWASHER

Model DBI675

Near Plymouth, Minnesota 55446

Phillip

Job Details: 06/16/2023

The dishwasher would not drain all the water out. The dishwasher has water sitting in the bottom. I started the dishwasher and shut the door. The drain pump came on and it drained through the air gap but for only a few seconds then it stopped draining but the pump was still on. I removed the air gap cover and cap. I used a long screw driver and put it down the air gap to clean it out. I tried it again and now it drains good. It drains strong and fast. I stated the dishwasher and drained it 3 times. I showed the customer how to clean it and and how to check the filter.

We serviced a

WHIRLPOOL RANGE

Model GR460LXKT0

Near Blaine, Minnesota 55449

Matt

Job Details: 06/16/2023

"Customer complaint is, KEEPS HEATING UP IN THE OVEN. Inspected and tested. Customer had the breaker turned off when I got here. Turned breaker on and the bake element started glowing red even though the oven is off. I pulled out the range and tapped on the relay and it turned off. Range needs a new board. Board is NLA.

We serviced a

KENMORE DRYER

Model 11078002010

Near Maple Grove, Minnesota 55311

Phillip

Job Details: 06/16/2023

The dryer makes a loud rattle sound. I removed the lower cover and the noise is from the blower housing. I removed the blower cover and found the blower is packed with lint. I cleaned the blower wheel and the lint screen housing. I put it back together and tried it again. Now the dryer sounds good.

We serviced a

UNKNOWN REFRIGERATOR

Model FFTR2021TS5

Near Minneapolis, Minnesota 55408

Nate

Job Details: 06/16/2023

"Not cooling in ff section. Found a dead evaporator fan motor. Tested it. Getting 120 vac but not running. defrosted ice built up in evaporator tower, and replaced motor. Cooling in ff section now. Fan runs great.

We serviced a

LG WASHER STACKED++

Model WM8100HVA

Near Maple Grove, Minnesota 55369

Phillip

Job Details: 06/16/2023

The drain hose had a hole in it. Today I replaced the drain hose and made sure its not rubbing on anything. I tightened the fill hoses and made sure all the hoses are secure.

We serviced a

WHIRLPOOL DRYER STACKED++

Model LTE5243DQA

Near Minneapolis, Minnesota 55416

Delton

Job Details: 06/16/2023

I ran two max water cycles and drain and did not find any leaks. Checked standpipe and drain hose is zipped tied securely. No leaks from water hose. No leaks underneath washer. Washer is working good and not leaking as im here looking at it.

We serviced a

THERMADOR++ RANGE

Model PRG486JDG

Near Minneapolis, Minnesota 55416

Nate

Job Details: 06/16/2023

"Has been tripping breaker when using left oven. Then today it didnt trip it, but wouldnt heat now. Replaced a bad bake ignitor. Heats great now and doesnt trip breaker.

We serviced a

MAYTAG WASHER

Model MVWB765FC

Near Big Lake, Minnesota 55309

Seth

Job Details: 06/16/2023

Washer wont start. I found a hair clip in the door latch I removed it and tested the washer. I also removed some change from around the agitator. It is working as designed. I tested by running a rapid wash. The washer is working great.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM10

Near Minneapolis, Minnesota 55408

Nate

Job Details: 06/16/2023

"Replaced bad Icemaker. Cycled it, runs great now.

We serviced a

MAYTAG REFRIGERATOR

Model MFD25

Near Maple Grove, Minnesota 55369

Phillip

Job Details: 06/16/2023

"The ice maker was leaking water. I verified the ice maker was bad. The film was flaking off. I replaced the ice maker and verified it fills and no water leaking.

We serviced a

SAMSUNG DRYER

Model DV45K6500EV / A3

Near Loretto, Minnesota 55357

Phillip

Job Details: 06/16/2023

The dryer motor was weak and failing. Today I replaced the dryer motor assembly. The dryer runs good and for longer than 10 seconds. I oiled the rollers and cleaned up the loose lint.

We serviced a

GE REFRIGERATOR

Model CQE28DM5NBS5

Near Coon Rapids, Minnesota 55433

Matt

Job Details: 06/16/2023

"Customer complaint is, FRIDGE ICE MAKER TURNS ON AND OFF TICKING NOISE. Inspected and tested. Freezer temperature was 1F and FF was 39F. Found the ice maker was just trying to continuously cycle but was just clicking. The ice maker has failed. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Big Lake, Minnesota 55309

Seth

Job Details: 06/16/2023

The dryer powers up but she has had a hard time starting it. I checked error codes and found 1 store button error. I tasted it for 30 minutes starting and stoping and the UI responded perfectly. I advised she rub her finger on her shirt to help create heat. It worked good for her. I could not duplicate an errors. The dryer is working well.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ00

Near Coon Rapids, Minnesota 55433

Matt

Job Details: 06/16/2023

"Customer complaint is, ICE MAKER IS NOT WORKING. Customer said its making ice, just getting stuck in the chute because the dispenser door isnt closing. Inspected and tested. Freezer temperature was 2F and FF was 39F. Ice maker was turned off. I turned ice maker on and it cycled and filled with water. The ice bucket auger is working perfectly. Installed new dispenser chute assembly and tested. Refrigerator is now fixed."

We serviced a

GE REFRIGERATOR

Model TFX24FGC

Near Saint Joseph, Minnesota 56374

Seth

Job Details: 06/16/2023

"The freezer is too warm and the fridge is too cold. I tested the refrigeration system and found the evaporator did not frost up completely only about 2/3rds. The fridges sealed system has failed. It is a R12 system. She will replace it.

We serviced a

SPEED QUEEN WASHER

Model AWNE82SP113TW01

Near Minneapolis, Minnesota 55405

Nate

Job Details: 06/16/2023

"Tub binds up. Took inner tub out, no clothes between the tubs. Can only turn the transmission part way before it binds up, even though brakes underneath are not engaged. Needs a new transmission. Customer will replace washer.

We serviced a

JENN-AIR REFRIGERATOR

Model JSD2695KES

Near Clearwater, Minnesota 55320

Seth

Job Details: 06/16/2023

"Not cooling. The compressor was locked up, I tried a hard start but it did not work. The owner of the rental property declined repairs or quotes she needs a unit now"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADH2

Near Mendota Heights, Minnesota 55118

Delton

Job Details: 06/15/2023

Dishwasher not draining. Found that there was debris stuck in drain pump. Also found that there was no high loop and appears that dishwasher was backfilling water. Customer showed me that there is water underneath sink that has been leaking as the bottom cabinet is warped and wet. Removed debris and added high loop. Ran diagnostics test and all fucntions are working good with no errors.Leaking is not coming from dishwasher. No leaks when dishwasher drained underneath sink. I ran water into sink and did not see any leaks. Customer will keep an eye on sink and see where the leak is coming from.Customer approved to charge card on file and send email copy to customer.; O-emld tckt

We serviced a

AMANA RANGE

Model AGS5730BDQ

Near Eagan, Minnesota 55122

Delton

Job Details: 06/15/2023

"Customer says intermittently, that the bake will reset once it preheats as if you just had hit bake and the range is waiting for you to set temperature and hit start. So it will stop. I tested oven at 425 degrees and i could not replicate this happening but customer says it happens almost every time when using the oven.Based on what customer is telling me is that the control board is the issue as that is the only thing turning on/off bake.Control board part# 74010979 shows NLA. Customer said it started happening after i replaced the igniter. Not sure how you want to handle this since part is NLA. Is option to pull part and repair? See if part can be found and give customer estimate?; saved tckt"

We serviced a

LG REFRIGERATOR

Model LNXC23726S

Near Lakeville, Minnesota 55044

Delton

Job Details: 06/15/2023

"Freezer is not getting as could as it should, ice cream is soft, measured 25 degrees in Freezer. Control board has 2 blink error whihch shows compressor piston problem (see picture). Likly a standard LG compressor failure.Looks like this is still under the LG 5 year sealed system warranty. I informed customer to see if LG will do anything for them.Otherwise can we contact customer and give an estimate for us to do a sealed system repair.; saved tckt"

We serviced a

ELECTROLUX MICROWAVE

Model ew30so60qsdy

Near Eagan, Minnesota 55123

Delton

Job Details: 06/15/2023

"Im getting power to main board but no power but nothing is turning on. I called PW and appears to be the Power Unit board that is bad, I can hear it ticking. But not %100 on if it is the power unit or the main board that is bad.Please search for and order both parts but quote for th more expensive part (main board). Both parts show not in stock.Main board 53045071125304518633; power unit 5304507112; saved tckt"

We serviced a

ASKO++ DISHWASHER

Model DFI664XXL

Near Shorewood, Minnesota 55331

Adam

Job Details: 06/15/2023

"Customer complaint is F54 ON DISPLAY, H20 ON THE FLOOR, PART OF THE BOTTOM RACK IS BROKEN TIME OR TIME HOLDER. Pulled unit out on protective Mat. Removed the back cover to pan. Noticed a bunch of water. Drained and cleaned up water in pan. Plugged unit back in and turned water on. Right away got leak at the valve. Need new valve assembly. And inlet hose. Also time indicator light is busted will need on of them. Added photos of part also; snapped 4 QuickPics, states that autho needed"

We serviced a

GE RANGE

Model PB905ST1SS

Near Minneapolis, Minnesota 55421

Nate

Job Details: 06/15/2023

Replaced switch that was pre ordered but it didnt fix it. Found a bad triple element. Ordered new element. Coming back Monday morning 6/26 to install. Attached quote. ; ordrd 1 WB30T10126 (Triple burner)

We serviced a

BOSCH DISHWASHER

Model SHE43RL5UC/64

Near Shorewood, Minnesota 55331

Adam

Job Details: 06/15/2023

"Customers complaint power button has collapsted in on the left side of the unit plus the handle is cracked. Verified yes handle is busted in multiple places and switch and button broke also went to install new parts. Found the button we got was damaged. Installed other parts for now and customer can still use the dishwasher. Will need to reschedule customer. Looks like Sundberg in Detroit has them. ; snapped 1 QuickPics, states that autho needed"

We serviced a

SCOTSMAN++ ICEMAKER++

Model SCCP50MB

Near Plymouth, Minnesota 55447

Phillip

Job Details: 06/15/2023

"The customer has just moved into the home. She said the ice maker runs but never makes ice and the inside gets very hot. I turned the ice maker on and waited 10 minutes. The ice maker filled and pumps the water. The compressor never kicked on. I pulled the ice maker out and checked the compressor for voltage. The compressor gets 120 volts to the common and start. I removed the relay and tested the terminals on the comp. I get 8 k ohms between run and start. I get 0 between start and common and 0 between run and common. I tried a new pro41 relay and a hard start, neither would start the compressor. The compressor has failed. This machine may have 5 year warranty on the compressor. Please research the part and contact the customer. This could take around 4 hours to replace. ; snapped 7 QuickPics, states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1817LW0

Near St. Cloud, Minnesota 56301

Seth

Job Details: 06/15/2023

I replaced the failed defrost timer it stops intermittently then if you smack it it starts. The fridge is now fixed.; used 1 UET120 (DEFROST TIMER) from stock

We serviced a

LIEBHERR++ REF BUILT IN++

Model 0930141-03

Near Sauk Rapids, Minnesota 56379

Seth

Job Details: 06/15/2023

"Customers complaint is they are getting a beeping error whenever the icemaker is turned on. Upon arrival inspection, I found a water fill Error had occurred. I called and spoke with Sean at the tech line and we verify that there was water and it would fill. We verified that the icemaker motor worked, and that the heater was indeed working as well. I pulled down the waterline hose nipple, and there was no ice blocking. I spoke with Tiffany and she said to order the waterline and the valve and try that. please order the following parts and schedule the customer appropriately. Solenoid valve part # 959275900, heater part # 694155300; saved tckt , states that autho needed"

We serviced a

GE WASHER

Model GFW430SSM1WW

Near Woodbury, Minnesota 55129

Delton

Job Details: 06/15/2023

Found that the hot/cold waterlines were switched. I swapped waterlines and washer is working normally now.