Service History 258 - Omega Force Appliance Repair

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2614QS6A

Near Minneapolis, Minnesota 55422

Phillip

Job Details: 06/20/2023

The fresh food is not cooling temps are around 60. The freezer is good with temps around 4. I found the freezer fan is working but Im getting no cold air into the fresh food. I found the damper control is not open. I unplugged the damper and plugged it back in. It opened and then closed and continued to click. The damper control has failed. I gave quote for the repair. The customer will pay by check. I ordered the part from Dey will return Friday. ; ordrd 1 242303001 (DAMPER - MOTORIZED)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVOO4

Near Minneapolis, Minnesota 55444

Phillip

Job Details: 06/20/2023

"The customer said that 2 other companies have come out and diagnosed the compressor is bad. Today I arrived and it was unplugged. I plugged it back in and the compressor is buzzing. Someone has put a pro41 relay on the compressor. I tried the hard start and the compressor runs rough and loud then clicks on on the overload. It needs the compressor kit W10233961Please send it to AHS. I told the customer we will call it in and call her back once we hear from the warranty company. ; snapped 1 QuickPics, states that autho needed"

We serviced a

LG REFRIGERATOR

Model LFXS28566S/00

Near Otsego, Minnesota 55301

Phillip

Job Details: 06/20/2023

"The customer said they were come over the weekend. When they came back home the whole unit was not cooling. I found the fans are working and the compressor is running. I tapped I to the low side and high side. The low side pressure is 55 psi and the high side pressure is 58psi. When I shut it off the static pressure is about the same. The low side went up to 60. Please call the warranty and keep the customer informed. Thanks ; snapped 1 QuickPics, states that autho needed"

We serviced a

AMANA RANGE

Model ARR6400WW

Near St. Cloud, Minnesota 56303

Seth

Job Details: 06/20/2023

Sister Junenemann purchase a lightbulb from batteries plus was advised to get an LED bulb which consequently melted and caused the service call for today. upon arrival and inspection I found the LED bulb had melted and become lodged in the socket. I was able to remove the parts and install a new lightbulb after cleaning the melted plastic from the light socket. Sister Junenemann request a copy of this receipt via email so she could work with Darrell the general manager at batteries plus. Per his request I have emailed him (info@mnbattery.com) the pictures of the damage inside the range. The range is now fixed. her email address is attached as a picture. No money collected beyond the trip charge.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Minneapolis, Minnesota 55407

Delton

Job Details: 06/20/2023

"Replaced the friction sleeves, tested and door now opens and closes smoothly. Dishwasher is working good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cold Spring, Minnesota 56320

Seth

Job Details: 06/20/2023

Fridge not cooling. I did the automated testes and observed the evaporator in the freezer. Water was dripping from the evaporator. This fridge has a failing sealed system.

We serviced a

MAYTAG DISHWASHER

Model MDB8979FZ2

Near Cold Spring, Minnesota 56320

Seth

Job Details: 06/20/2023

"Customers complain as there is poor washability, and it does not drain consistently. Upon arrival and inspection I found a blockage that was getting caught in the siphon break. I remove this blockage and begin testing again. I found over 50% of the holes on the spray arms were blocked, causing it to not wash well. I cleaned a lot of debris from inside the spray arms. I re-seated the filter assembly, as well as, I tightened up the mounting screws for the door as it had come loose. The dishwasher is now working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD6400SW1

Near Minneapolis, Minnesota 55407

Nate

Job Details: 06/20/2023

"Dryer not heating. Found a bad high limit thermal cut out. Replaced fuse, and also did vent cleaning. Took apart dryer and cleaned out all lint inside dryer too. Runs and heats great now.

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Saint Paul, Minnesota 55105

Nate

Job Details: 06/20/2023

"Some frost started forming almost immediately on the outside of the evaporator cover, but no frost coming through the vents. Water pooling up and then freezing on bottom of fresh food section, and then some frost forming on items in freezer. Confirmed that the door gaskets all seal well. Checked the drain pan by the compressor and it was totally dry. Ran a full tank of steam from my steamer through the drain line up to the evaporator cover. Took awhile but water finally started draining down. Customer said the fridge has been consistently doing a hum and click from the compressor. They said temps have been good though. Steamed out drain until it finally drained again. Made sure water drains down well now by pouring cup of water down drain/ seemed to be only issue.

We serviced a

MAYTAG WASHER STACKED++

Model MHW6630HC2

Near Excelsior, Minnesota 55331

Adam

Job Details: 06/20/2023

Unit has so much of debris of the rug back that its unrepairable. Even if I put a new pump in it will get clogged again from the debris in the unit. Let customer know I could install a part but good chance it will get clogged again. I tried to clear out as much as I can but I can still see and feel a bunch.

We serviced a

BOSCH DISHWASHER

Model SHE43RL5UC/64

Near Shorewood, Minnesota 55331

Adam

Job Details: 06/20/2023

Installed power button. Reassembled and button is working great.

We serviced a

SAMSUNG REFRIGERATOR

Model RS265TDRS/XAA

Near Shorewood, Minnesota 55331

Adam

Job Details: 06/20/2023

Installed evap cover/ fan assembly. Tested for fault codes everything testing good. Reassembled unit and now unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM3

Near Elk River, Minnesota 55330

Matt

Job Details: 06/20/2023

"Customer complaint is, NOT MUCH WATER IN THE DISHWASHER, NOT CLEANING DISHES. Inspected and tested. Found the circulation pump has failed. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.

We serviced a

GE WASHER

Model GCWN4950D0WS

Near Anoka, Minnesota 55303

Matt

Job Details: 06/20/2023

"Customer complaint is, LEAKING WATER. Inspected and tested. Filled and drained washer twice and couldnt find a leak. I put washer into test mode and filled it all the way to the top and there was no leaks. Ive tested this as thoroughly as I can and cant find any leaks."

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Maple Grove, Minnesota 55369

Phillip

Job Details: 06/20/2023

"The customer complaint is the drain pump runs continuously, the door is locked and the panel does not turn on. The panel is blank, the lock light is on and the pump runs. I put into diagnostics and got the f3e1 code for the pressure sensor. I tried to clear the sensor and hose but it still acts up. I reset the control but it still runs the drain. I replaced the sensor and cleared the control. The washer is working good now. I ran a load and completed the diagnostic test. I started a quick wash, it filled and started to wash.

We serviced a

FRIGIDAIRE DISHWASHER

Model fdb750rcc1

Near Minneapolis, Minnesota 55413

Nate

Job Details: 06/20/2023

"Dishwasher didnt drain and overflowed while running it. I found sludge built up where drain line connects to the garbage disposal. She mentioned that the disposal was all blocked up with food and not draining at the same time the dishwasher couldnt drain: I took out the filter and cleaned out a bunch of hair and fat. Also, checked dishwasher impeller and it has good spring to it and no debris. Sucked water through the drain line and it doesnt have any restrictions. Looped up nicely too. Then ran and filled the dishwasher twice and drained it twice and it drained perfectly both times."

We serviced a

MAYTAG DRYER

Model MED5570TQ0

Near Minneapolis, Minnesota 55427

Phillip

Job Details: 06/20/2023

"The dryer would not start and smelled like burning. I tried the dryer and the motor just hums and is hot. The motor barely turns. I replaced the motor, blower and the rebuilt kit. The dryer runs and sounds good.

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS-2

Near Excelsior, Minnesota 55331

Adam

Job Details: 06/20/2023

Unit is a 36 unit over the cooktop. Unit not heating and turntable not alway operating correctly. Verified complaint unit not heating. Checked door switch and everything I could without removing the unit. Explained to customer that I need to take this unit down. But because of the size I would need another tech. Customer is going to remove the unit themselves then let us know.

We serviced a

DANBY REFRIGERATOR

Model n/a

Near Chaska, Minnesota 55318

Adam

Job Details: 06/20/2023

Cant pull unit out because of the tile. Looks like they cut it once before I struggled with it for a while and no luck. Im going to damage something if I continued. Let customer know they will have to pull unit out. Units not cooling. Customer said it slowly started to happen over few weeks to a month. Found the evap completely dry and everything is running. Let customer know there is a good chance its has a sealed system issue from what I can find. Customer is going to pull unit out. They are thinking of just getting a new one.

We serviced a

SAMSUNG WASHER

Model WA50R5400AV/US

Near Osseo, Minnesota 55369

Phillip

Job Details: 06/20/2023

"The customer said that about 3 months when they wash a load with sheets and comforters that washer will not spin all the water out. I advised the customer that can happen on load with sheets and bedding. They do not use the bedding cycle they just use normal. I advised to use the bedding when washing bedding. I tested the valves and they all work perfectly fine. When I put it into a drain cycle, I noticed the washer was not draining out very quickly. I found the drain hose was pushed too far down the drain pipe. I pulled the hose out and it started to drain out faster. I have the hose about 8 inches down the standpipe and a zip tied it in place so it wont move."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYB04

Near Saint Michael, Minnesota 55376

Phillip

Job Details: 06/20/2023

"The complaint was frost building up on the back of the freezer wall, and the fan makes noise in the freezer. I found Frost building up on the back evaporator cover, and the evaporator fan is not working. I remove the cover and found the top half of the coil is all frosted over and ice is built up around the fans. While I was removing the cover, the whole refrigerator went into defrost and it was defrosting the evaporator but not the top half because its so frosted over. I manually defrosted the entire evaporator with my steamer and had it in defrost entire time. I reset power and everything came on and the freezer evaporator fan came on. Advise the customer to keep an ion it and see if it comes back."

We serviced a

BEKO++ WALL OVEN++

Model WOS30100SS

Near Sartell, Minnesota 56377

Seth

Job Details: 06/20/2023

I replaced the main relay board. I tested the oven, it worked as designed. I watched it at both 200deg and 350deg. The oven cycled as expected and maintained heat."

We serviced a

WHIRLPOOL DRYER

Model WGD94HEAC2

Near Waconia, Minnesota 55387

Adam

Job Details: 06/20/2023

Customers complaint MOVING SLOWLY SHE THINKS ITS ON ITS LAST LEG. Verified complaint; unit is tumbling a bit slower. Disassembled unit and found the idler seized and one bad roller. Installed part after cleaning up lint. Reassembled and tested unit is quiet and tumbling correctly now.

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SN/02

Near Minnetrista, Minnesota 55364

Adam

Job Details: 06/20/2023

Unit not making ice. Customer said unit makes a ticking noise also. Found the ice maker frosted up and the one of the fingers busted on the icemaker. Replaced ice maker and valve. Reassembled unit then tested now working properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RS25J500DSR/AA01

Near Saint Paul, Minnesota 55102

Delton

Job Details: 06/20/2023

Replaced ice maker and water valve. Customer had replaced their water shut off valve to the refrigerator. Tested and water dispenser works and ice maker cycles and fills. Refrigerator is working good.

We serviced a

LG DRYER STACKED++

Model DLEC888W

Near Minneapolis, Minnesota 55414

Nate

Job Details: 06/20/2023

"Watched dryer run for a half hour. No error codes, but no heat either. Checked voltage at outlet, only 210 volts. Dryer says on data tag it needs 240. Did breaker switch a few times, still 210 weather testing with plug in outlet or with probes directly in outlet. Needs 240. Looped up drain higher for dryer. Checked internal filter area, no water and great air flow. Rear resettable fuse is good.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Champlin, Minnesota 55316

Matt

Job Details: 06/20/2023

"Customer complaint is, NOT OPENING THE DETERGENT DISPENSER, DISHES NOT CLEAN. Inspected and tested. Dispenser is opening, just not dissolving the pod or washing the detergent out of the dispenser. Found the circulation pump has failed. Customer declined repairs for now and is going to look into replacing it.

We serviced a

SPEED QUEEN WASHER

Model AWNE9RSN116TW01

Near Maple Grove, Minnesota 55369

Matt

Job Details: 06/20/2023

"Customer complaint is, LID LOCK ISSUE - ERROR CANT GET IT TO OPEN. Customer said it happens randomly. Tested washer and its working perfectly.Adjusted the metal plate on the back lid switch and checked the lid lock for debris. I removed the lid lock and there was soap all over on the inside of it. I cleaned it out.

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near Albertville, Minnesota 55301

Matt

Job Details: 06/20/2023

"Customer complaint is, DRYER DOES NOT HEAT. Inspected and tested. Found the heating element has failed. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 215F and 125F and air flow on outside of house is 21mph. Dryer is now fixed.

We serviced a

GE REFRIGERATOR

Model PFE28RSHHSS

Near Otsego, Minnesota 55330

Matt

Job Details: 06/20/2023

"Customer complaint is, BOTTOM OF FRESH FOOD IS FREEZING AND TOP IS WARM. Inspected and tested. Found the FF evaporator fan has failed. Customer approved repairs. Defrosted evaporator and installed new FF evaporator fan. Tested and refrigerator is working great. Refrigerator is now fixed.

We serviced a

KENMORE REFRIGERATOR

Model 795.797329

Near Saint Paul, Minnesota 55118

Delton

Job Details: 06/20/2023

"Found that the the door hinge for the freezer door popped off. I put door back on and locked it in place, tested and door now opens, closes and tilts. Is working good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Albertville, Minnesota 55301

Matt

Job Details: 06/20/2023

"Customer complaint is, MEMBER STATED THE REFRIGERATOR IS SET TO 35 DEGREES BUT ONLY COOLING TO 50 DEGREES. Customer said the last couple days its been working. Inspected and tested. FF compartment was 35F. I couldnt get a accurate freezer temperature right away because my meter was acting up, but after I had the door open and tested the evaporator heater I got 8F and was dropping. I put refrigerator into test mode and evaporator fan is working, damper is opening and closing, thermistors tested good and defrost heater is working. Refrigerator is testing good and operating normal."

We serviced a

BEKO++ RANGE

Model PRGR34550SS

Near New Brighton, Minnesota 55112

Nate

Job Details: 06/20/2023

"Pulled out range to replace valve and realized gas was turned 3/4 of way off. Turned gas on, now all burners ignite great and burn with nice flames exactly how theyre supposed to."

We serviced a

KENMORE DISHWASHER

Model 665.13802N710

Near Saint Paul, Minnesota 55118

Delton

Job Details: 06/20/2023

Found that the left side of the dishwasher door was hitting the cabinet and preventing door from fully shutting and causing door error. Leveled out the dishwasher and more mounted center of cabinet. Door now shuts and is working good.

We serviced a

VIKING++ RANGE

Model VGRC4854GDSS

Near Rogers, Minnesota 55374

Phillip

Job Details: 06/19/2023

"The customer complaint is the front right burner does not always light. Today I tried it and its working great. I removed the burner cover and bowl and I found the electrode is cracked and missing some of the coating around it. Its working found for me but the customer said it has not really worked for the last month. The burner electrode should probably be replaced. I added pics. Please get the part number and contact the customer with a quote. ; snapped 2 QuickPics, states that autho needed"

We serviced a

GE DISHWASHER

Model GDT645SYN5FF

Near Buffalo, Minnesota 55313

Seth

Job Details: 06/19/2023

Leaking. The tub/surround transition is leaking at the seam. The seam is buckled inward on both sides by the door. No repair is possible. ; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FH1

Near Minneapolis, Minnesota 55419

Delton

Job Details: 06/19/2023

Found that the range is getting F8E0 which is cooling fan error running to slow. Motor is not running smooth and is struggling to turn fan blade. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 W11107275 (Coolin fan)

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DS605I

Near Minneapolis, Minnesota 55435

Adam

Job Details: 06/19/2023

"Unit wont start. Will shut the the drawer press start van here the lid motor kick on and seal the door then can hear the relays on the board clicking then unit will beep and not start. Tried test mode and couldnt get it to work. Unit always just starts to beep. The door is reading closed because it tries to go the lock motor is kicking on. Need lid kit and board. Will need to source and verify part numbers not able to look up parts. Call with questions Lid actuator kit 522085Control board 523456; snapped 1 QuickPics, states that autho needed"

We serviced a

GE WASHER

Model GTW720BSN0WS

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 06/19/2023

"Looked over unit for flood damage. Nothing visible being damaged. No leaks also. Everything is working and acting properly. The washer doesnt have any parts that could be damage from the water and looks like even the tech sheet get wet. Only thing that could be damaged is the metal itself eventually rusting. ; snapped 9 QuickPics, states that autho needed"

We serviced a

GE MICROWAVE

Model JVM3160DF8WW

Near Minneapolis, Minnesota 55428

Phillip

Job Details: 06/19/2023

"The display led flickers and most of the segments are out. I unplugged the outlet and checked the outlet. The outlet tested good. I plugged the microwave back in and its doing the same thing. The main control WB27X38153 needs to be replaced. Please research the part and contact the customer. ; snapped 1 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Minnetonka, Minnesota 55305

Phillip

Job Details: 06/19/2023

"The customer said the washer does not drain. The issue is the washer drains fine but does not spin out good. I out into diagnostic mode and checked codes. The shifter fault was stored. I filled the washer and then turned on the drain pump. The drain pump, pumps the washer out good. I put into a spin. It spins loud and then slows down. I tipped the washer back and the bottom was covered with rusty water and signs its leaking. The washer will need a new gear case assembly and a shifter. Please submit for approval. I created a estimate ticket. Nothing has been collected. The estimate includes the trip. ; saved tckt , states that autho needed"

We serviced a

KENMORE DRYER

Model 110.670426

Near Minneapolis, Minnesota 55406

Delton

Job Details: 06/19/2023

Dryer will intermittently getting get F1 error code and customer will have to unplug and plug back in to reset dryer. That error means control board failure and to replace control board.Part shows not in stock and due to potential costs customer will probably replace dryer.See if part can be found and give customer exact estimate.Part# WPW1011617; saved tckt

We serviced a

MAYTAG DRYER

Model MDE7400AYW

Near Saint Paul, Minnesota 55103

Delton

Job Details: 06/19/2023

Found that wrong part was ordered for series 16 and Verison 10. Ordering timer from marcone and rescheduling.; ordrd 1 Wp33002855 (Timer)

We serviced a

GE DISHWASHER

Model GPT225SGL0WW

Near Buffalo, Minnesota 55313

Seth

Job Details: 06/19/2023

I replaced the failed board. I tested it both using my smart hq device. The DW is now fixed.

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD24SAX9N

Near Bloomington, Minnesota 55420

Delton

Job Details: 06/19/2023

"Replaced water valve, tested and now it fills and washes, no more errors. Dishwasher is working good."

We serviced a

LG DRYER

Model DLGY1202V

Near Otsego, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, DRYER DOES NOT SHUT OFF UNLESS YOU OPEN THE DOOR, EVEN IF THE SCREEN IS BLANK IT JUST RUNS. Customer said this has happened a few times in the past, but always fixes itself. Inspected and tested. Dryer is working normal while testing and is not staying on. Dryer is getting way too hot while testing. Dryer vents out the second story. I advised customer to have vent cleaned before using. A stuck motor relay on the board is the only thing that would make it keep running when its shut off. Customer declined repairs for now and is going to talk to her husband."

We serviced a

HAIER REFRIGERATOR

Model HA10TG21SS

Near Minneapolis, Minnesota 55414

Nate

Job Details: 06/19/2023

"Fresh food section has been warm. Lots of frost building up throughout freezer. Water leaking into fridge. Water leaking out from bottom of fridge. Water on top of food on top shelf of fridge. I found the door gasket for ff not seated right, and not sealing totally. I steamed it and applied glue to get it in right place, and now it fully seals so moisture cant enter fridge. Steamed out frost in fz, and steamed out vents to ff section. Also found evaporator drain frozen. Steamed that out and poured cup of water down it, draining great. Let it run for 10 minutes and evaporator is freezing over nicely, and cold air is blowing into ff section now. Everything runs great now. Told customer it can take 24 hours before its all cool. Also dried up all the water with towels. And wiped out freezer so thats all clean now."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Minneapolis, Minnesota 55436

Adam

Job Details: 06/19/2023

Customers states unit not mounted and tips. Verified unit isnt mounted will need to be side mounted because of counter top. Removed dishwasher to inspect. Found they had some mounts screwed to the side of cabinets already but werent hooked up to this dishwasher. Removed mounts. Mounted them on dishwasher then reinstalled dishwasher flush with cabinet then leveled unit. Mounted unit and tested. Had customer look at dishwasher and was happy.

We serviced a

BOSCH DISHWASHER

Model SHEM63W52N/13

Near Minneapolis, Minnesota 55406

Nate

Job Details: 06/19/2023

Dishwashert is non repairable. Theres a pinhole leak from the steel casing; between steel and the solid liner under the dishwasher. No way to seal it. Customers only option is to replace unit now.

We serviced a

BEKO++ DISHWASHER

Model DUT36522W

Near Saint Paul, Minnesota 55116

Delton

Job Details: 06/19/2023

Customer says there is condensation all over dishes at end of cycle. Customer ran cycle the night before and showed me when I got here that there was still alot of condensation and moisture on dishes and the stainless tub.Ran test and all functions are working. I showed customer user manual that steam gloss option increases dry time by 30 minutes. I recommended too use that and I increased the rinseaid amount in the user settings which should also help with drying. Customer will use those options and see if that helps with drying. Dishwasher is working good.

We serviced a

KENMORE RANGE

Model 79079523605

Near Falcon Heights, Minnesota 55113

Nate

Job Details: 06/19/2023

"Rear right burner isnt igniting. Spent awhile cleaning it with a wire brush. Now it ignites great. Front convection burner knob is very worn down. Part is NLA though. Gave customer part number and they will see if they can find one on eBay or Amazon. Also looked at washer. Has a rusted leaking oil transmission, leaking water. They will let seller know. Only way to fix that would be replacing transmission.

We serviced a

MAYTAG WASHER

Model MVWX700XL1

Near Minneapolis, Minnesota 55443

Phillip

Job Details: 06/19/2023

The customer said the washer leaks. I filled the washer and ran the wash cycle. When it drains water is leaking out the hose. I found a hole in the hose. I patched the hose first then I realized the hose is extended and very long so I cut out the bad section and hooked the good parts together. The hose is shorter now but it should drain more efficiently because its not going up and then down and back up again. I showed the customer the defective hose and how its now being run.

We serviced a

SAMSUNG DRYER

Model DV36J4000GW/A3

Near Otsego, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, DRYER IS MAKING A SQUEAKY SOUND IN OPERATION SOMETIMES. Inspected and tested. Found the idler pulley is seizing up and squealing. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

We serviced a

MAYTAG WASHER

Model MVWC6ESWW1

Near Mounds View, Minnesota 55112

Nate

Job Details: 06/19/2023

"Washer just dead. Found a bad lid switch. Replaced it, runs great now.

We serviced a

BOSCH DISHWASHER

Model SHE53T52UC/02

Near Saint Paul, Minnesota 55114

Delton

Job Details: 06/19/2023

"Found that loose wire cut power. Reattached wire, tested and dishwasher would seem like it starts dishwasher but the fill valve keeps filling until dishwasher overflows and trips the leak sensor. Due to estimate cost of motor customer declined and with the mice droppings all over it she will replace the dishwasher."

We serviced a

KITCHENAID GARBAGE DISP++

Model n/a

Near Mendota Heights, Minnesota 55118

Delton

Job Details: 06/19/2023

Replaced garbage disposal. Tested and it runs and no leaks. Garbage disposal is working good.

We serviced a

GE REFRIGERATOR

Model GTS21SBXASS

Near Otsego, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, ICE MAKER IS NOT CYCLING OR DOING ANYTHING. Inspected and tested. Freezer temperature was 18F and FF 45F. Refrigerator was in defrost when I got here. I pulled refrigerator out and found the water line to the ice maker was broken off at the top tube that goes into the ice maker. I cant get the ice maker to cycle. This is going to need a new ice maker and tube that goes from the back to the ice maker. Customer declined repairs."

We serviced a

LG DRYER

Model DLG3171W

Near Albertville, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, LONG DRY TIMES. Inspected and tested. Started dryer on a timed dry high heat cycle and it was getting upto 280F before it shut off. Airflow on outside of house is 13mph. The bulkhead is full of lint. I disassembled dryer and cleaned out bulkhead. Reassembled and tested. Airflow on outside is now about 15mph. The vent behind dryer is the flexible foil material and has holes in it. The problem is with the vent. I advised customer to replace vent before using."

We serviced a

GE DRYER

Model GTD65EBSJ3WS

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 06/19/2023

There is no water hooked up to the dryer. No leak from the dryer is possible. Tested dryer sounds and looks good

We serviced a

ELECTROLUX WASHER

Model FFFW5000QW0

Near Brooklyn Center, Minnesota 55430

Nate

Job Details: 06/19/2023

"Replaced bad drain pump, cleaned up mouse poop under washer, and uninstalled filter again and cleaned more debris out of it."

We serviced a

KENMORE WASHER

Model 110.285227

Near Eagan, Minnesota 55121

Delton

Job Details: 06/19/2023

"Found that the motor shaft is stripped and motor turns but transmission doesnt spin. Needs motor, clutch, motor coupler. Customer will think about it and call back if they want to proceed.

We serviced a

ELECTROLUX DRYER

Model EFME517SIW0

Near Excelsior, Minnesota 55331

Adam

Job Details: 06/19/2023

Installed new board. Tested unit multiple times unit is working properly with out any issues.

We serviced a

SAMSUNG DRYER STACKED++

Model DVE45T6000P

Near Mound, Minnesota 55364

Adam

Job Details: 06/19/2023

Unit has a terrible smell in the dryer and isnt drying well. Verified complaint unit definitely has a bad smell and air flow is under 10mph also. Definitely could be something dead stuck in the vent. I removed the vent from behind the dryer then disassembled the dryer to make sure I didnt see anything inside the dryer. Nothing in blower wheel or inside dryer. Reassembled unit. Recommend getting dry vent wizards out to inspect the vents. If there is something dead in there I dont want to get it more stuck. With the vent not hooked up, the unit had good air flow. So definitely something in vent.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US4A

Near Minnetonka, Minnesota 55305

Phillip

Job Details: 06/19/2023

They said its not draining. When I got there I found water in the bottom of the dishwasher. I pressed cancel and it started to drain. I started it back up and let it run until it drained in its own. Its drawing out good and has no issues emptying the tub. I used my finger and cleared out the hole in the garbage disposal. No issues found with the dishwasher.

We serviced a

SAMSUNG DRYER STACKED++

Model DVG45B6300P

Near Mound, Minnesota 55364

Adam

Job Details: 06/19/2023

This is a gas dryer customer says taking long time to dry also. Customer has two dryers one upstairs and one down stairs. This is the stacked unit down stairs. Dryer also has bad air flow outside. Its in the same vent also. They connect somewhere. Because of bad smell and how vent is hooked up recommended dryer vent wizards. With vent unhooked, dryer its operating correctly.

We serviced a

MAYTAG WASHER

Model LAT9334AAM

Near Osseo, Minnesota 55311

Adam

Job Details: 06/19/2023

Customer complaint unit leaking. Verified complaint. Tested multiple times filled and drain and then let it run for 20 minutes still no leak. No signs of leak anywhere. Some calcium on the water valve but nothing crazy. Its right next to a drain. The drain could have backed up also. Explained to the customer what I found showed up we had no leaks. They will keep an eye on it and let us know

We serviced a

LG DRYER

Model DLEX2650R

Near Eden Prairie, Minnesota 55346

Phillip

Job Details: 06/19/2023

"The customer said the dryer has stopped heating. I verified the dryer does not heat on any cycle. I removed the front and drum. I tested the thermal fuse and its bad. I visually inspected the heater and it looks good. I replaced the fuse and then took temps. High heat time dry high temp was 205, low was 149, 2nd high 198, 2nd low 146, 3rd high was 198, 3rd low was 145. Now with dryer duct off. High temp is 187,low temp is 140, 2nd high is 186 2nd low is 137 3rd high is 185, 3rd low is 138. I checked the air speed outside and with the cover removed the air flow was 21 mph. Out of curiosity I replaced the duct cover. I disconnected the duct in the basement and advised the customer to run 5-7 loads with it disconnected then hook it back up and try it again."

We serviced a

LG WASHER

Model WM2250CW

Near Albertville, Minnesota 55301

Matt

Job Details: 06/19/2023

"Customer complaint is, DOES NOT SPIN THE CLOTHES OUT. Inspected and tested. Found washer is draining slowly. I removed drain pump filter and it was plugged solid. Cleaned out filter and tested. I filled and drained washer twice and it worked great. I ran washer through a speed wash cycle and it worked perfectly. Washer is now fixed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Osseo, Minnesota 55311

Phillip

Job Details: 06/19/2023

The dishwasher is not washing. I started the dishwasher and it filled with water. The pump came on but its buzzing. The wash motor has failed. I quoted for the new motor. I replaced the wash motor and reset the control. The dishwasher is working good now.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM2

Near St. Cloud, Minnesota 56304

Seth

Job Details: 06/19/2023

I cleaned the defrost drain and pan. I slit the rubber grommet to allow blockages to pass through. The refrigerator is now fixed.

We serviced a

ESTATE DRYER

Model EGD4400WQ0

Near St. Cloud, Minnesota 56301

Seth

Job Details: 06/19/2023

not heating. Lint trap was full. I replaced a blown thermal fuse and cleaned the lint screen. The dryer is now fixed.

We serviced a

LG WASHER STACKED++

Model WM2233HU

Near Saint Michael, Minnesota 55376

Matt

Job Details: 06/19/2023

"Customer complaint is, NOT FILLING WITH WATER. This is a stacked washer. Inspected and tested. Found the cold water valve has failed. Customer approved repairs. Installed new cold water valve and tested. Washer is working great. Washer is now fixed.

We serviced a

LG WASHER

Model WM3700HVA /01

Near Sartell, Minnesota 56377

Seth

Job Details: 06/19/2023

Washer leaks intermittently from the vent. I tested and watched a complete speed wash cycle. I could not duplicate the issue. The washer ran great.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Sartell, Minnesota 56377

Seth

Job Details: 06/19/2023

Completed upgrades detailed in and installed new part. Defrosted fresh food evaporator and sealed it up from air. Unit is working great now.

We serviced a

BOSCH DISHWASHER

Model SHE878WD510/10

Near Hanover, Minnesota 55341

Phillip

Job Details: 06/19/2023

"The whole control panel assembly is dead. Gave customer a quote.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY07

Near Saint Michael, Minnesota 55376

Matt

Job Details: 06/16/2023

"Customer complaint is, FRIDGE WONT COOL. FREEZER IS WORKING. Inspected and tested. Freezer is 0F and FF is room temperature. The whole back wall of the freezer is completely iced over. Customer is going to need to unplug refrigerator for 48 hours to defrost and I will have to come back to diagnose. I advised customer on putting towels down and getting a fan going to help evaporate the water. Customer will call the office and reschedule. ; saved tckt"

We serviced a

ASKO++ DRYER STACKED++

Model 10771200

Near Minneapolis, Minnesota 55414

Nate

Job Details: 06/16/2023

"Belt broke. Spoke with Asko tech support. They said it needs the new tension arm, spring and belt 442030 and 270851. Quoted customer for stacked Asko, would need at least a two hour block for this. She agreed to repair. Quote us attached. Please order parts and call customer to come back and do repair. She understands itll be a couple weeks. $205 would come off of BB quote. ; saved tckt"

We serviced a

GE MONOGRAM++ REFRIGERATOR

Model ZISS420DRJSS

Near Maple Grove, Minnesota 55311

Phillip

Job Details: 06/16/2023

The clicking noise is coming from the climate control damper again. I cycled it and I could watch it open and close. When it closes it keeps running and makes the loud clicking. I gave the customer the quote. Im ordering the part from Marcone. ; ordrd 1 WR31X10021 (DAMPER ASSM)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Woodbury, Minnesota 55129

Delton

Job Details: 06/16/2023

"Replaced heater, main board and frezzer LED light. Tested and refrigerator is cooling and working good.Customer approved to be charged to card on file. Please send email also.; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US4A

Near Monticello, Minnesota 55362

Seth

Job Details: 06/16/2023

Spray arm is melted. Customer had a few other concerns I addressed while onsite. Parts on order.; ordrd 1 5304517203 (Spray arm)

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Monticello, Minnesota 55362

Seth

Job Details: 06/16/2023

"Upon arrival on site, they had no whirlpool icemaker is damaged. Only a whirlpool dryer. See pictures for damage details. This machine has sustained multiple hits. I dont know how or why but the top right side panel left side panel, rear panel and Consol are all damaged. Also, the front panel is damaged but door is intact. The damages catastrophic I do not recommend repair. There were no hook ups possible I was not able to run machine. ; saved tckt"

We serviced a

LG REFRIGERATOR

Model LFXS24623S/01

Near Hopkins, Minnesota 55305

Adam

Job Details: 06/16/2023

"Customer said was making loud noise from the back of fridge then stopped cooling. Found everything is running compressor and fan ext. removed evap cover completely dry. Compressor is bad. Will need sealed system repair. ; snapped 2 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQA

Near Minnetonka, Minnesota 55305

Adam

Job Details: 06/16/2023

"Unit is making loud noise during spin. Verified complaint. Removed front of washer to get to the motor and gear case inspected unit. Coupler is good and drain pump good. Found lots of oil everywhere from transmission. Also needs a new clutch assembly. Added photo of blue book estimate. Will need approval on this one because over amount. 285785 clutch 3360629 gearcase; snapped 1 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Wayzata, Minnesota 55391

Adam

Job Details: 06/16/2023

"Unit is dispensing water. Unit has the bypass filter in it. When trying to run unit found 2 different issue. Water valve not opening and the filter head is stripped where the filter goes in. Will needWater valve -WPW10420083Filter head - W11346623; ordrng 1 WPW10420083 (Valve), ordrd 1 W11346623 (Filter head)"

We serviced a

BOSCH DISHWASHER

Model SHP865ZD5N/01

Near Saint Paul, Minnesota 55116

Delton

Job Details: 06/16/2023

"I ran test and didnt see any leaks. Custoemr said that when it was getting the error the drain pump was running while time but he saw that there was water coming out of side vent where it fills. That tells me its possible that water valve failed to close all the way and overfilled. But also if it was draining that it is a possibility that it was overflow from the drain/water guide.Since i couldnt see any leaks. I went ahead and replaced water valve.Tested and no leaks. I dont know if we charge for this since i couldnt verify the problem.I told customer to use as normal and office would call back and follow up to make sure that problem is solved and that the previous repair $ would apply towards this one.Change main contact number to the husband phone# 763-656-7537Since this was PR redo. Make sure I get paid for this call.; used 1 10023852 () from stock, states that autho needed"

We serviced a

SAMSUNG DRYER

Model DV350AGT/XAA04

Near Chaska, Minnesota 55318

Adam

Job Details: 06/16/2023

Customers complaint Unit not heating properly. Verified complaint unit is heating properly but temps were high. Checked vent out side and was completely covered. Removed the lint its better but not great unit needs to get the vent cleaned. I removed my dryer cleaning equipment today to make room for extra boxes. Reschedule for vent cleaning ; schdld next appmnt for 6/21 WED PM

We serviced a

MAYTAG WASHER STACKED++

Model MAH2400AWW

Near Minneapolis, Minnesota 55416

Delton

Job Details: 06/16/2023

"Customer says there is a high pitched squealing. Ran quick cycle with load of towels with customer next to me and no abnormal noise. Issue is with door the plastic is cracked and needs both inner and outer part of door. Found one in stock but other part is not, both parts would need to be replaced. Please look for parts and if the estimate is different please call and give ETA of parts.Outer door cover WP34001178; inner door cover WP34001179; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5790SQ0

Near Waconia, Minnesota 55387

Adam

Job Details: 06/16/2023

Unit leaking is customers complaint filled and ran unit multiple times never got a leak. Disassembled unit and found the back wall of the washer has signs of leak from the fill head and the water valve. Will need bothWP8578343 valve. Looks like its unavailable will need to be sourced WP3360977. Fill head/spout; states that autho needed

We serviced a

GE WASHER

Model GFW550SPR0RS

Near Big Lake, Minnesota 55309

Seth

Job Details: 06/16/2023

Customers concern was the LED cluster around the start and power buttons has failed. Upon arrival and inspection is set up the only smart HQ device and scanned the unit. I found it needed a software update and I completed it. I saw no other errors outside of an out of balance error stored. To complete repairs we would need part number WH22X32060. Theres no functional failure on site. Just missing lights. Please get authorization order part and reschedule with the customer. Thank you. ; saved tckt

We serviced a

GE DISHWASHER

Model GDT665SMN0ES

Near Maple Grove, Minnesota 55311

Adam

Job Details: 06/16/2023

Installed both boards from last diagnosis. Once installed reassembled unit then hooked SmartHQ up. Reprogrammed new board to correct model. Then tested all cycles and everything is working properly.

We serviced a

GE DISHWASHER

Model GDF620HSJ2SS

Near Saint Michael, Minnesota 55376

Matt

Job Details: 06/16/2023

"Customer complaint is, NO POWER TO DISHWASHER. HAPPENING ON/OFF RECENTLY AND UNPLUGGING/PLUGGING IT BACK IN HAS HELPED, BUT NOT ANYMORE. Customer plugged dishwasher back in this morning and it came back on. I ran dishwasher through service diagnostics and everything worked perfectly. I found the heating element bushings are gone. I hooked up SmartHQ and theres no software update available. Customer declined repairs for now and is going to talk to her husband."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2866PFGA

Near Corcoran, Minnesota 55340

Phillip

Job Details: 06/16/2023

The customer said on Sunday the whole unit was getting warm. They reset the power and then it started to work. They said it has been cooling good since Monday. The fresh food temp was set to 33 and the freezer was set to 3. I waited and took temps. The fresh food temp was 34 in the crisper drawer. The freezer temp was was around 5. The customer said a couple times they noticed ice on the freezer evaporator cover. Today it looked clean. I did notice the freezer door was tighter on the left side and slightly stuck out on the right side. I pulled the door out and pushed it close fast to reset the tracks. The door seals better now on the right side.

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258XEB5

Near Roseville, Minnesota 55113

Nate

Job Details: 06/16/2023

Ice builds up on bottom of freezer and then melts and leaks onto floor. Found the evaporator drain iced over. The drain nozzle was gummed up. Steamed out nozzle and drains and drain pan. Cleaned out nozzle and cut triangle out of tip to mitigate sealing issues. Drains great now.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS0A

Near Maple Grove, Minnesota 55369

Matt

Job Details: 06/16/2023

"Customer complaint is, Unit does not want to start. KEEPS TRYING. Inspected and tested. Found the circulation pump has failed. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.

We serviced a

GE WASHER

Model GTW460ASJ8WW

Near Saint Paul, Minnesota 55104

Delton

Job Details: 06/16/2023

I replaced lid switch and still not working. Found that the control board is not sending power to lock lid switch. Customer declined and decided at that cost she would replace washer.

We serviced a

KENMORE REFRIGERATOR

Model 106.7300251

Near Saint Paul, Minnesota 55102

Delton

Job Details: 06/16/2023

"Found that the evaporator drain tube was clogged with gunk and drain froze over. Cleaned out drain tube and defrosted ice build up, tested and now drains and no longer leaks onto bottom of freezer. Refrigerator is working good."

We serviced a

ASKO++ WASHER STACKED++

Model 107622210

Near Minneapolis, Minnesota 55414

Nate

Job Details: 06/16/2023

"Washer has been increasingly shaking bad and going out of balance and stopping, and she can then run it on a rinse or spin and it'll finish the last part of cycle.She is planning on remodeling and replacing the washer so she will pass on repairing.

We serviced a

SAMSUNG RANGE

Model NX58F5500SS/AA

Near Minneapolis, Minnesota 55444

Matt

Job Details: 06/16/2023

"Customer complaint is, Gas Leak-Red Tagged THE UTILITY COMPANY SAID IT HAS A SMALL LEAK FROM THE APPLIANCE. Inspected and tested. Found a fitting on the side of the gas valve was loose and leaking. Tightened it up and now its not leaking. Range is now fixed."

We serviced a

LG WASHER

Model WM2277HW

Near Chanhassen, Minnesota 55317

Adam

Job Details: 06/16/2023

"Unit giving a OE code and not draining properly. Customer cleared filter; still issue. Verified complaints and noticed the drain pump was making loud noise also. Quoted then disassembled, installed, reassembled then tested multiple times for leaks and proper performance.

We serviced a

ASKO++ DISHWASHER

Model DBI675

Near Plymouth, Minnesota 55446

Phillip

Job Details: 06/16/2023

The dishwasher would not drain all the water out. The dishwasher has water sitting in the bottom. I started the dishwasher and shut the door. The drain pump came on and it drained through the air gap but for only a few seconds then it stopped draining but the pump was still on. I removed the air gap cover and cap. I used a long screw driver and put it down the air gap to clean it out. I tried it again and now it drains good. It drains strong and fast. I stated the dishwasher and drained it 3 times. I showed the customer how to clean it and and how to check the filter.