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Service History 235

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed February 5, 2025 to February 7, 2025

Frigidaire DishwasherFeb 5, 2025Monticello, MNTechnician: Paul

Model GDSP4715AF0A

Owner stated dishwasher not working, E30 error code. Pulled dishwasher out and found water in base pan causing error. Dried up base pan and started dishwasher. Found top rack brackets loose and causing water leak into base pan. Tightened brackets and vent. Verified no more leaks. Tested operations. Dishwasher working properly again.

“I was contacted the next business morning regarding my issue and was scheduled a few days later for the same guys to come out and replace the "damaged" piece. I'm embarrassed to admit that the protective covering was still on the control panel and when it was removed everything was perfect! The guys were very nice about it. I would definitely have Omega and these guys out again.”

Kim H.
Speed Queen WasherFeb 5, 2025Saint Paul, MNTechnician: Collin

Model AWNE9RSN116TW01

Unit needs lid lock assembly ! Ordered and picked up new lid lock assembly and fixed issue! Tested great after installation ! Done

“Collin did a terrific job, went out of his way to get the repair done and quickly. After being without a washer for a week I am thrilled! Such pleasant guy. And thanks for having a real person to talk to when I called.”

Susan W.
LG RefrigeratorFeb 5, 2025Stillwater, MNTechnician: Lucas

Model LRFXC2416S.ASTCNA0

Ice maker assemblys are in and tested. Unit should be making steady ice in the next 48 hours

KitchenAid RefrigeratorFeb 5, 2025Saint Michael, MNTechnician: Adam

Model KBFS25ECMS00

Upon arrival customer stated that he would like to wait to install the control board, recommended customer to watch for frost build up and call back if he would like to continue with the repair and leave the unit plugged in, explained the company warranty to the customer who stated that he understood and would call back within 60 days from initial trip if the issue continues or would like it repaired

“Appreciate his honest and walking us through the process, very helpful.”

Cindy Or Robert K.
LG DishwasherFeb 6, 2025Stacy, MNTechnician: Collin

Model LDTS55525

Installed inlet valve no leaks! Upper spray arm! And noise board! Tested unit for 20 mins ! Noise didnt come back! Done!

“You have struck gold having Collin as one of your Technicians. Not only does he do good service on the machine, he has an awesome personality.”

Teressa C.
Speed Queen WasherFeb 6, 2025Saint Paul, MNTechnician: Hyrum

Model AWNE9RSN116TW01

Upon arrival the customer stated that the washer was overfilling. Upon inspection I determined that the pressure sensor was no longer working efficiently. I replaced the pressure sensor and filled the machine with a small load and large load worth of water. The machine filled properly and now is working correctly.

“Great service - showed up on time and were very professional. I appreciated the explanation of what was fixed and that it got fixed. Very happy with the service provided.”

Ken And Treva P.
KitchenAid RangeFeb 6, 2025Victoria, MNTechnician: Tom

Model KSEG700ESS2

Kitchenaid electric range. Bake element is defective. Replaced with new. Tested operations. Verified new bake element is heating. Set to 350 degrees using temp probe. Verified oven heating cycles off. Is with in range of about 15 degrees of set point. No other issues found.

“On time and worked quickly.”

Mary / Mark G.
LG RangeFeb 6, 2025Maple Lake, MNTechnician: Paul

Model LSEL6335FE.BRSLLGA

Owner stated range tops turn on too easy, and left front burner stays on high. Diagnosed right front burner control faulty, and all other knobs turn too loosely. Replaced all front burner controls. Verified proper operations. Range working properly.

“Great service! Paul was right on time for the service appointment. He was very knowledgeable and answered all my questions.”

Jennifer S.
LG RangeFeb 7, 2025Mound, MNTechnician: Tom

Model LREL6321S/01

Replaced rear to cook top surface element infinite switches. All cook top surface element infinite switches have now been replaced.

“Quick friendly service! Solved the problems we were having with our electric range burners.”

Bob W.
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