"Customer complaint is, LOUD WHILE RUNNING. Inspected and tested. Found some underwear in the blower wheel. Cleaned out blower wheel and bulkhead. Tested and dryer sounds great. Dryer is now fixed."

Temps only get to 120 and then go down. They get a ventilation error. Detached rear vent and temps goes up to 180 and runs perfectly. They havent had a vent cleaned in 4 years. They will clean the vent.

Unit wouldnt start. Disassembled the front and found the wire for the door switch was broken. Redid the wire then reassembled unit. Tested and unit works great. Also added the screws that were missing from before my visit now unit is working properly

Installed new power cord from last diagnosis. Tested all operations and everything is working properly. Installed WP9757891

"Freezer lights dont work and fridge are dim. I quoted both light modules, customer realizes the full impact of having to replace both. Parts on order.; ordrd 1 WPW10515057 (Led board) and 1 WPW10515058 (Led board)"

The customer complaint is the washer does not get pass the sensing portion of the cycle. I hooked up the hass tool and checked for faults. The most recent was 3c3 motor locked fault. I tipped the washer back to inspect. I found a kids bathing suit stuck around the motor and belt. I cut it out to free up the belt. I ran a diagnostic test with hass. Everything passed and no more faults

"Washer sometimes shuts off randomly. Couldnt find anything mechanically wrong with it. When this has happened (3 times), they just let it sit for a a bit and then they could turn it back on, put it on a drain and spin and it would finish the cycle. Has been working lately though. No error codes. Main PCB is top replaced part. Could be that. "

Only cooling in freezer. Has a bad evaporator fan. Ordered one and picking up on will call. Coming back tomorrow to install. L14 labor and 118.39 part. ; ordrd 1 12002744 (Evaporator fan)

"Customer noticed a weird smell coming from behind the fridge. Looks like the radiator in bathroom is giving off the smell. Fridge leaking from the valve. Its the waterline itself thats leaking. Cant just get the line. Have to get a new filter head assembly. Ordered new filter head assembly, . ; ordrd 1 WR17X22074 (Filter head assembly)"

Washer bangs around due to a bad transmission. . ; ordrd 1 W11159068 (Transmission)

Replaced water filter housing. Old one was broken. Needs new filter as well.

Customer complaint was the two burgers on the left were not right. The back lady flame is to low and the front left center burner flame is to high. I removed the orifices and found that 3 of them were in the wrong holders. I put the orifices in the right holder. All the burners are good now. The upper ok bake was cooking to hot and uneven on the left side. I pulled the oven apart and started the bake. I found that only the left side was burning and the right side was struggling for gas. I checked the office and its the right one for LP. All the other burner tubes are good. It will need the single safety valve WB21X28836

"Customer complaint is, WONT DRAIN- HAS TO RESET TO GET IT TO START & STOPS MID CYCLE. Inspected and tested. Customer said dishwasher is randomly stopping in the middle of the cycle and has standing water in the bottom. I found the drain hose underneath the sink is laying on the floor and theres no high loop. I tried adjusting it, and the hose was brittle and just broke. I started the dishwasher on a heavy cycle and after about 30 minutes the display went dead. I can restart it, but it keeps going dead. Dishwasher needs a new control panel and drain hose.."

"Customer complaint is, 2ND OPINION-TECH COME OVER BUT THE ISSUE GOT WORST. Customer said another company replaced the door for a ice maker issue. It started making ice and then stopped cooling in the FF compartment and theres frost on the back freezer wall. Inspected and tested. FF compartment is 60F and freezer is 30F. The evaporator is 100% froze over. I put refrigerator into test mode and turned the heater on and it came on and started defrosting. Installed new board and defrost bimetal harness. Refrigerator is now fixed."

"Customer complaint is, TAKES ABOUT 4 CYCLES TO DRY CLOTHES. Inspected and tested. Dryer was quick cycling. I disconnected the vent and only get 3mph on back of dryer. I removed the back bulkhead and it was plugged solid. I cleaned out bulkhead and reassembled and now airflow on back of dryer is 30mph and airflow is cycling between 220F and 115F. Dryer is now working great. Dryer is now fixed. I advised customer to have the vent cleaned."

Dishwasher was not responsive when i got here. According to GE service bulletin to turn on/off power several times and dishwasher turned on and i did software update that takes care of this issue. Then tested all functions and dishwasher is running and working good.

Installed the icemaker fan and motor assembly from last diagnosis. Had to steam a little bit to get it out. Reassembled unit. Tested and unit is working properly without any noises.

Found that the FF evaporator fan is not running. Replaced evaporator fan and did software update. Tested and fan is running and refrigerator is cooling and working good.; used 1 WR60X26866 (FRESH FOOD FAN) from stock

"Customer complaint is, WATER DISPENSER IS NOT DISPENSING WATER CORRECTLY, LEAVING BLACK SPOTS IN WATER. Inspected and tested. FF compartment temperature was 37F and freezer was 0F. I removed the filter and ran a couple of gallons of water through the dispenser and its still got black spots/flakes in the water. I removed the supply line on the back of the refrigerator and ran a couple of gallons of water and there was no spots in the water. I removed the water line at the bottom of the door and still had spots. I bypassed the water reservoir tank and the spots went away. Needs a new water reservoir tank, part number W11613294. Its not in stock. "

Customer complaint is the dryer shuts off and displays te1 error. The te1 is for the thermistor. The customer said they replaced the thermistor sensor twice. I verified they replaced the correct part. I checked the sensor from the main board. The sensor ohm out at 10 ohms which is the correct rating. The main control board will have to be replaced. I gave the customer the Blue book quote. The customer said she would talk to her husband and then call us back. I created a invoice.

Customer complaint was when they open the door. The fan runs and the turntable runs. I pulled on the control and check the top switch and found the switch was faulty. I called to the customer and replace the switch. Now it works as it should. ; used 1 MICRO7 (3/16' MICROSWITCH) from stock

"Customer complaint is, WONT SPIN. Inspected and tested. Found the motor coupler was broken. Installed new motor coupler and tested. Washer is working great. Washer is now fixed. ; used 1 285753A (DD COUPLER) from stock"

Found that drain pump is bad. Customer apporoved estimate. Ordering part and rescheduling.; ordrd 1 Dc97-19289f (Drain pump assembly)

Customers complaint is it doesnt seem to drain and it is leaking. Upon arrival and inspection I found the door liner has holes on the right left-hand side the racks are rusty it was leaking actively from two spots underneath the machine around the sump and around the pump. The systems monitor LCD screen has failed.; saved tckt

"Found that compressor was clicking but then would run. Start relay is bad. Customer approved estimate. Replaced compressor relay, tested and compressor turns on and is running. Refrigerator is cooling and working good.; used 1 PRO41 (S) from stock"

Customer complaint was the freezer was cooling OK but the temp in the fresh food was warm. I verified that the freezer was cooling and not the fresh food. I found that the evaporator fan was moving Very slow. I replaced the fan motor and now its working good and blowing air into the fresh hood.; used 1 4389144DNS (EVAP MOTOR) from stock

Installed parts from last diagnosis. Reassembled unit. Tested and everything is working great. Unit is working properly and lighting correctly. Installed 2 igniters 4157608 and spark module 5303912606

"Unit was making loud squeaky noise. Disassembled unit and found the rollers and idler is bad. Installed 4392065 kit which includes the idler and two rollers and a belt. Installed parts. Reassembled unit and now its working properly with out and loud noises. Used truck stock 4392065; used 1 4392065 (BELT (DRUM), IDLER PULLEY AND ROLLERS (2)) from stock"

Replaced bad lid switch. Washer wasnt spinning or draining. Customer asked for a discount. Made an exception here. Works great now. ; used 1 3949247V (LID SWITCH) from stock

Lights off and display off and locked. It was in sabbath mode. Showed customer how to turn it on and off. Holding down lock and dispenser light toggles between sabbath.

Replaced broken drain pan. No leaks now.

Dishwasher running loud when it drains. Has a bad drain pump assembly. I put this down for two time slots. part WD26X25104. Coming back Tuesday. ; ordrd 1 WD26X25104 (Drain pump)

"Found that igniter was weak. Customer approved estimate. Replaced igniter, tested and oven preheated quickly and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"

Top oven wouldnt bake. But top one the broil would kick on. Tested unit and the igniter would glow after long time but wouldnt ignite the flame. Quoted customer new igniter then installed part. Reassembled unit and test now unit is working properly ; used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock

Fridge temp 62degrees Freezer top 40 degrees. Freezer bottom 10 degrees The fridge and freezer warm and not cooling. I noticed I didnt hear the evap fan making any noise. Yep the fridge fan was working properly. Damper was opening and closing. Just not turning the fan. Ordered evap fan motor and rescheduleWPW10128551 evap fan. ; ordrd 1 WPW10128551 (Evap fan)

"Customer complaint was the washer was not draining all the water out. The customer checked the filter and it was clean. When the drain pump runs, it makes a loud noise. I checked and verified the drain pump. Impeller was damaged. I quoted the customer for a new drain pump. I replaced the drain pump and checked operation. The drain pump sounds good and drain the water. The customer was also concerned about some water on the ground. Advise as probably coming out of the Vent and that is normal during a tub clean cycle; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock"

Customer complaint was the unit has been noisy for about 9 months. I hooked up the Newfi tool and ran the fans. All the fans sounded normal except the fresh food fan. I replaced the fan and ran the firmware update. The left led light is out and its causing the rest to dim. Advised its not covered. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock

"Was running loud, and then smelled like burning and then wouldnt run. Found the tub detached from the rear bearing completely. "

"Found that the door switch is bad and runs when door is opened. Also the gas coils are bad and stops turning on heat after 15-20 minutes. Replaced door switch and gas coils and also cleaned out inside I dryer of lint. Tested and dryer is cycling heat normally. Dryer is working good.; used 1 WP3406107 (DOOR SWITCH), and 1 5303931775 (COIL KIT) from stock"

Front two burns not lighting. Found the front left wasnt even mounted and laying in the stove. Also found the igniter wire was bad and protection on it had fallen off and is igniting on the metal in the stove. Found that the front two igniters are failing WPW10209656 LF igniter and RF igniter. Quoted customer blue book; saved tckt

Unit wasnt draining. Found that the unit was coming apart at the drain. Reassembled it properly also noticed someone put a screw through the spray arm. Making it stay in place because the spray arm base with the locking lever was busted so the maintenance guy added a screw. They are going to fix that part. Reassembled unit and cleaned out the drain. Unit is working great now.

"Customer complaint is, WONT DRAIN- unit works intermittently. Inspected and tested. Theres a stored E13 error. I found the drain hose was pushed to far into the stand pipe on the wall, not allowing it to drain properly. I removed the drain hose and filled the washer with water and drained it into my bucket and it worked perfectly. I started a load of clothes on a normal cycle and watched it through the entire cycle it finished the cycle perfectly. Seems like the issue was with the drain hose. Washer is now fixed."

I replace the terminal block and power cord. I rewired and put two new eyelets on the existing wiring harness. I tested the top and the oven. Its now fixed. please call and collect.; pckd up 1 84603 (Cord) and 1 WPW10245259 (Term block)

The refrigerator is not cooling all the electronics kick up but the compressor does not run. Its affected by service pointer W10643766. The inverter board was flashing an error that it had failed. I quoted a new updated board per the service bulletin.; schdld next appmnt for 11/22 TUE !

"Customer complaint is, SQUEELING AND NOISEY. Inspected and tested. Found the idler pulley has failed and is falling off. Quoted customer $263. to install new idler pulley. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. ; used 1 DE634A (PULLEY) from stock"

"Customer complaint is, OVEN NOT WORKING. Inspected and tested. Both broil and bake do not work. Found the board has failed. Board is NLA. I quoted customer $530. to install new board if we can find it. Customer is going to look into replacing it, and will call us back if they want us to look for the board. Part number is 316418208. If we are going to do the repair, please order the overlay as well, part number 316419137."

"Smelled like natural gas when upper and lower ovens are used. I confirmed this was going on. Customer was told it needed a step down regulator, but I found the air vent on the burner tubes was open all the way and had to be adjusted to half open so proper amount of air comes into the tube. Works great now. Has warranty through warners stallion but was told this wasnt covered. Customer will see if they will reimburse."

"Customer complaint of a burn smell. I verify the dryer does smell like somethings burning. I took it all apart. I found lots of lint build up and lint that was catching on fire. With a customer shop vac I sucked everything out. I Ran an airflow test twice and the airflow going outside is very bad. The vent outside was above 9 feet. Advised customer to call dryer, vent wizard."

"Not running. Found a broken idler pully. Replaced pully, oiled rollers, vacuumed hair and lint out. Runs great now. ; used 1 DE634A (PULLEY) from stock"

"Dishwasher wasnt circulating water and wasnt doing so because no water was in the dishwasher. They heard a whistle sound. I ran the dishwasher a handful of times and each time it filled and circulates great. Told customer possibly the float was stuck in the up position so it thought it was full of water, but I couldnt find any debris in it. Quoted 336 for water valve but that would only be a guess. Part WD15X24711. L14 labor 64.44 part."

Excess frost on upper shelves. I took a number of photos to document. Door gasket seals great. Insulation is good around evaporator line into and out of cabinet. Cant find any reason for the excess frost. Water not freezing in bottles in door. Please review photos. ; saved tckt

"Customer complaint was Dryer was making a loud sound. I verified the noise was not normal when I started the dryer. I removed everything and try on the blower wheel was packed full of lint, and that was thrown off balance. I remove the length pearl back together and tested. I went outside and test. The airflow and airflow is good in the dryer is heating properly."

"Customer complaint was the dishwasher will not wash dishes. He said water goes in and then later on in drains all the water out. I started the dishwasher and I could hear it fill with water but then nothing after that. If I listen closely, I could hear the wash motor just hum. I removed the filter plate and inspected the impeller. The impeller on the motor was fine, and nothing obstructing it. I tried it again and the motor started to make a crunching sound. I checked the pillar once more and it was still free so it needs a new wash motor assembly. I cannot get the impeller off. I tried several times and its stuck on there so it needs a whole assembly. Today I replaced a whole wash motor sump assembly. I ran the dishwasher afterwards and it was working good."

"Customer complaint was the microwave just went dead. I verify the outlet has power. I found the microwave fuse was bad and the door switches were feeling. I called the customer for the repair. I replace the fuse and all three door switches. Microwave is working good now.; used 1 MICRO2 (20 AMP FUSE), and 3 MICRO7 (3/16' MICROSWITCH) from stock"

Freezer was working but fridge was warm. Right way noticed the door evap fan wasnt running. Removed the food and then disassembled the back evap cover. I wiggled the fan and it started to kick on. Unit needs a new evap fan. There isnt any available so we would have to order one off eBay. I reassembled the unit and the fan is still running. Let customer the fan will probably fail again. They are going to think it over and let us know about the fan.

"Customer complaint is, DRAIN ISSUES, STANDING WATER AT THE BOTTOM OF THE DISHWASHER AFTER EVERY WASH. WILL NOT DRAIN. Inspected and tested. Found the main board has failed and is not sending voltage to the drain pump. Quoted customer $395. to install new board. Customer declined repairs. Part number WD21X25732."

The customer complaint was the dishwasher is not washing dishes and soap stays in the bottom. I started a cycle. The dishwasher fills with water but the wash pump never starts. After testing I found the wash motor was bad. I replaced the wash motor and reset the board . The dishwasher is working good now. ; used 1 W11084656 (MOTOR/PUMP & SUMP ASSM TALL TUB) from stock

"Water still filling bottom of freezer. Drain under evaporator drains great. No water in there either. But found the funnel for the water fill on the icemaker is broken. Ordered a new fill funnel from Marcone. Applying the 80 labor towards the part so no charge when I come back since it turns out that was also a big contributor to the water issue. They had fridge on sabbath mode, then after turning fridge back on fully, they turned the icemaker on and thats when they started seeing water. But no water in icemaker mold and no water in ice bucket. All water went on bottom of freezer. ; ordrd 1 242051201 (Fill funnel)"

Found that magnetron is bad and waveguide is charred. Generic magnetron wont work need to order GE specific one. Customer will think about it and call back if they want to proceed. Added picture of quote.Magnetron wb26x32629; waveguide wb06x10638

"Customer was washing sheets and would not spin out. I looked up error history and had out of balance error. I ran tests and all fucntions are working fine. I ran load of towels and it agitated, drains and spun out clothes. I explained how HE washer work and that it will twist clothes and with sheets will twist into a ball and make washer be out of balance. I recommended to customer to wash sheets with towels so that clothes will evenly disperse and be even. I also explained the different options of wash cycles of the machine. Washer is working good."

Replaced thermal block and range power cord. Tested and range is working good.; used 1 CORD-3PRONGRANGE (84603 3 PRONG RANGE CORD) from stock

"Is a salon. Dryer rollers, belt, idler is worn out. Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 661570v (Belt) and 1 W10837240 (Idler assmebly) and 2 349241t (Rollers)s"

"Unit was making loud pitch noise when running. Disassembled unit and found the idler and roller was bad. Quoted customer for the repair kit which includes the rollers and idler. Replaced parts reassembled unit and tested. Unit is working great. ; used 1 4392067 (BELT, IDLER PULLEY AND ROLLERS (2)) from stock"

Unit wouldnt bake. Light would turn on would get power to igniter but wouldnt glow. Broil worked fine. Igniter failed again. Replaced igniter and worked great. Everything is installed correctly. Part and labor is covered under warranty.

The door was defective. Today I replaced the door assembly and tested operation. Its working good.

"Frosted up behind the back evaporator panel, causing the fan to run loud. Replaced a bad temp sensor and installed new drain kit. Steamed out drain. Installed heat probe and silver insulation. Charged BB. ; used 1 DA32-10104N (TEMP SENSOR), and 1 DA82-01415A (DRAIN KIT) from stock"

"Washer not running and water leakiNg. Found the actual copper pipe is leaking from where it was once welded. I couldnt fix that. Also found the gfci was tripped from the spraying water from the leak. We wrapped cloth around the pipe and turned off the hot water valve, by the water heater. He will call a plumper. I reset the gfci and now he can wash on cold until the pipe is rewelded."

"Customer complaint is, OVEN WILL NOT TURN ON, OVEN STARTED TO TRIP THE CIRCUIT BREAKER WHEN SET TO PRE-HEAT. Inspected and tested. Found the bake ignitor has failed. repairs. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"

"Customer complaint is, WONT DRAIN AND WON'T SPIN. Inspected and tested. Found the drain filter was plugged solid. Cleaned out drain filter and tested. Washer is working great. Washer is now fixed."

Unit was making loud noise and shaking. Disassembled unit and found that the blower wheel was full of lint. Cleared out. Lint and cleaned inside machine. Also cleaned and oiled all rollers and idler. Reassembled unit and now its working good. Customer also asked if I could check out the vent found that it popped off so reattach it and made sure it wasnt going to fall off

I got a soap dispenser for this call so today I replaced it

"Not cooling. Failed defrost terminator, I replaced it. The fridge began cooling. Note the freezer display is bad. ; used 1 WP10442411 (DEFROST BIMETAL) from stock"

"Customer complaint is, REFRIGERATOR IS TOO COLD. RUNNING ABOUT 30 DEGREES WHEN SET AS HIGH AS 45. THIS JUST STARTED. Inspected and tested. FF compartment was 33F and freezer was 5F. In test mode everything tested good. I removed the evaporator cover and found a ball of ice in the upper right corner. I defrosted evaporator and after 20 minutes the evaporator only had frost on about 30 percent. The sealed system has failed."

"Customer complains that theres water stuck in the washing machine and it wont drain. Upon arrival and inspection I found the unit had worked for the last two wash loads. I pulled out the filter and found evidence of chunks of metal. I checked the rear main bearing and it is loose making a clicking noise. Please send This into options if we fixed it it would need a complete tub with spin basket, door boot, and drain pump as its intermittently not draining now and sounds bad.; saved tckt"

Found that evaporator fan motor is bad. Getting power but not running. Owner approved estimate. Scheduled with tenant for Friday afternoon.; ordrd 1 241854301 (Evaporator fan motor)

Found that there was lint build up inside lint trap and vent. I did cleaning on dryer. Tested and dryer is cycling heat good. Dryer is heating and working good.

"Customer complaint is, WHEN SPINS INSTEAD IT JUST STOPS, ERROR CODE OE. Inspected and tested. Found the drain pump was not working. I removed hoses from drain pump and did not find anything in it, its just seized up. I flicked it and now its working. Washer needs a new drain pump. Part number 5859EA1004G."

I warranted out one roller that stopped rolling. The dryer is now fixed. No charge.; used 1 4581EL3001E (ROLLER) from stock

"Disconnected Water hoses and has good water pressure. I tested and seems like a slow fill but I was unable to get washer to fail. Customer says it fails when washing with a load of clothes but if runs empty no errors. Since i didnt get errors but i feel its a slow fill when testing, I am ordering water valve and rescheduling.; ordrd 1 202395P (Water valve)"

I replaced the failed air valve. The fridge is now fixed.

"Customer complaint is, WATER DISPENSER IS NOT DISPENSING WATER CORRECTLY, LEAVING BLACK SPOTS IN WATER. Inspected and tested. Found theres black flaky spots in the water and cubes. Customer said its been like this sense it was new. Customer has tried 4 different filters with the same results. The water is clear coming from the supply, so something is going on in the refrigerator. Im not sure were to start on this, because I dont know were its coming from. If the warranty is going to cover this, I think we might have to start replacing all the water lines that are replaceable, the water reservoir and valves, but Im just guessing here. Dana can you call this in for authorization. If they approve, can you make sure and schedule me a lot of extra time when I go back. ; saved tckt"

Customer complains that her dryer is loud when it tumbles. She also mentioned her washer was a little loud. I checked her washers rear main bearing and it had failed (broken hub). I looked over the dryer and found it had a flat spot on one of the support rollers. I gave her a quote but she is particular about her appliances and when she replaces the washer she will replace the dryer. She declined service.

"Customer complaint is, UNIT GETS MESSED UP AT LOCK PART. Inspected and tested. The door lock is working in test mode. Both hot and cold water are filling slowly. Theres a long fill error. I removed the supply hoses off the back of the washer and both are plugged up. I cleaned them the best I could and started a cycle. It filled, agitated, drained and spun. Washer seems to be working now, but will need to have the valve replaced in the near future."

I Looked over washer number two found it was in great shape. I ran a complete wash cycle so no leaks both hot and cold water work the machine checked out. No additional charges.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"Customer complaint is, LIGHTS COME ON AND BLINK. Inspected and tested. Found that its not reading the door as closed unless you hold the door closed, then it runs. This is a plastic tub dishwasher and the sides and top are really warped. I dont think theres going to be a good fix for this because of the tub being warped."

Unit was giving leak code. Removed unit. And found a small amount of water. Dried up the water and ran unit to test. There was no water what do ever under the drain pump or water valve. Ran unit for almost 2 hours and never leaked. Ran unit in test mode also. Customer said they ran unit a few times then gave code when drying. Could be they are over suds unit or leaking from the motor/heat pump if it happens again.;

Mounting screw came out of cabinet and dishwasher was crooked in cabinet. Aligned feet and added screw to cabinet. Dishwasher is straight and secure.Dishwasher is working good.

"I replaced heating element and also the evaporator fan motor again because it just seemed weird that it started to pop breaker after i replaced evaporator fan motor assembly, but heating element was grounding out. Tested and refrigerator is cooling and am leaving work order open for few hours and will call back and make sure that fridge is still running."

"Customer complaint was the freezer is getting warm and its leaking from the back when they use the water dispenser. I verify the freezer temperature was much higher than normal. I removed the rear evaporator, cover and found little to no frost on the evaporator but evaporator was cold. I could feel the side of the refrigerator that they were very hot. I pulled the refrigerator away from the wall and remove the back cover. I found the condenser fan motor was not running. I spun the fan blade by hand, and the fan started to work. I found the water dispenser line was broken. I inserted some of the extra tubing into the valve. The customer tried the water and it was not leaking now. It will need a new fan motor, I quoted the customer blue book for the repair. TodY I went to Sundberg and got the fan motor. Today I replaced the fan motor and verified its working good."

"Customer complaint is when the dishwasher has been running for a while it will tripped the circuit breaker. The customer thinks its when its heating. Check for faults but no fault codes. The dishwasher is on its own circuit. The customer plugged the dishwasher into other outlets that are separate circuits from the dishwasher and it still tripped those circuit breakers. I ran the dishwasher through a diagnostic cycle and the heater came on and the breaker never tripped. The cycle finished and no faults. I ran it through the diagnostic cycle again. I then ran the diagnostic cycle 2 more times. The dishwasher worked for me both times. The customer says it happens every time they use the dishwasher now and it happens towards the end maybe when its drying. When I arrived today the dishwasher was off and the breaker was tripped. The customer showed me the 2 different outlets he tried. Both are on separate circuits. The heater looks fine. I checked the wires in the terminal box and they looked good. I visually inspected the outlet the dishwasher is plugged into and it looked good. I did remove the door. I smelled a little burn smell from the board. I would like to order and replace the main control W11305296 and the heater to replace just in case. The control is hard to find. Please research and contact the customer.Control W11305296Heater W10703867; saved tckt , states that autho needed"

Customer said unit gave the f6E2 code. Tried to start unit. Unit would lock the doors and not do anything. Tried just spin. Same thing. Looked on ServiceMatters and fallowed instructions to test with that code. Found that the motor control board must have failed. Was getting continuity between U17 and C2. The display is good. The motor control board has failed. Put unit in test mode any the valves worked fine and pump worked just couldnt turn the motor. Customer is going to get a new unit. She would like a top loader.

Customer complaint was the upper rack feels loose when they move it up and down. I verified the operation of the upper rack by sliding in an out and it feels normal to me. Nothing was broken and nothing needs to be tightened. The rack will have some slight movement just by its nature. The rack is able to stay in the up position and in the down position with no issues. I advise them when its in the down position the rack will have less movement because its being stabilize more in the center. When the rack is in the up position It will have a little bit more movement because its been stabilize more at the bottom of the rack. I advise the customer to keep eye on it if something breaks let us know but as of today no issues found rack is just fine.

Unit was leaking water. Found right when I tried to fill the unit it started to leak. Disassembled the top and found the dispenser hose came off. Removed hoses cleaned it up and retightened the clamp tested multiple times. If it comes off we will need a new hose and clamp. Not able to find hose so I cleaned hose and tightened the best I could. ; saved tckt

"Not cooling. Took everything out and got back to evaporator and it had zero frost on it, while compressor and fans were running. Sealed system issue. Fridge has been gradually getting warmer and warmer."

Have to come back tomorrow. Forgot to bring part with me.; schdld next appmnt for 11/15 TUE !

Replaced broken rack adjuster kit. Works great now. ; used 1 W10712394 (RACK ADJUSTER KIT) from stock

"Customer complaint is the ice will dispense, but water does not. When I pressed on the water dispenser pad, I did not hear a click or anything happened. I did check the water valve and the valve is good. When I pressed on the dispenser I did not get 120 V to the valve. I removed the dispenser cover and pieces of plastic came falling out and springs. After troubleshooting I determined it will need a whole dispenser assembly because many parts are broken inside. I have a working temper rarely, but warned customer. It may not work long-term. Please submit for approval, then conta.Dispenser assembly ACQ85430255; O-emld tckt"

Dryer number one was dirty as well. I clean the bulkhead windscreen area and vacuumed it out thoroughly. I watched seven cycles and it cycled between 212? and 101?F. Its cycled and looked great. please call and collect.

Customer saw washer one leak. Upon arrival and inspection I found a comforter pillow had exploded inside it there were many clothing items spread throughout the cavity. I cleaned it up and ran it for a whole cycle. I found no leaks. I didnt find a considerable amount of superficial damage done by an oversize load at some point. I could find nothing wrong. please call and collect.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"Door wasnt shutting all the way. A bunch of frost built up. Found the door was off the track, so the left side went out farther than the right. Also, needed the track greased. I greased the track and took the door off, reset the door and now it opens and closes properly. "