We serviced a
DANBY FREEZER
Model DUFM085A4WDD
Near Blaine, MN 55434
Phillip
Job Details:
08/18/2022
The customer said on Tuesday the meat started to thaw and the door was not making the vacuum sound the she normally hears. The customer said this happened back in April but then it started to work after she unplugged the freezer and defrosted it. Today it was freezing food inside. The customer said it started to work last night. This a manual defrost so the shelves build up with frost. All the shovels had frost on them and some had a lot of frost. The door bins have moisture on them too. It felt like the door was rubbing on something when I closed it. I removed the door and greased the door pin. The door seals good. Today I found no issues with the freezer. I advised the customer that theirs not much space between the door bins and the shelf. I advised to make sure nothing is pushing on the door .
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EFLS527UIW1
Near Dayton, MN 55327
Phillip
Job Details:
08/18/2022
When water starts to fill in the very beginning it comes in a real slow it will make a whistle sound and And sometimes water will shoot in a little faster. I thought the issue was with the main water valves I replaced the main water valves and ste doing the same thing. In the very beginning when it first fills it feels very slowly and then I dont know if its switching to the main fill but then water will come in faster. Now there may be an issue with the dispenser assembly. The whole dispenser assembly does not come out of one. I would need the tub dispenser cover. The cover does not look like its in stock and may be on backorder. Please see if the park can be located and then call the customer to reschedule. It will probably not need the water valve so I will have to adjust the quote once I get it fixed.Dispenser cover 5304514794; states that autho needed
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Rogers, MN 55374
Matt
Job Details:
08/18/2022
"Customer complaint is, NO COOL FRIDGE/FRZR - ITS SPOILING FOOD-LEAKS DOWN THE BACK & UNDER MEAT TRAY-IM WKS INTERMIT. Inspected and tested. This refrigerator has both the ice maker and FF evaporator issues. Needs the drain kit, add on heater and defrost sensor. Customer doesnt want us to do the ice maker kit. Installed new defrost sensor, drain kit and add on evaporator heater. Tested and its working great. Refrigerator is now fixed. ; used 1 SH502 (HEATER), 1 DA32-10104N (TEMP SENSOR), and 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
GE REFRIGERATOR
Model GTE16GTHCRWW
Near Minneapolis, MN 55407
Delton
Job Details:
08/18/2022
"Not making noise as im here but pretty certain that it is evaporator fan motor as i can wiggle it and makes similar noise to what customer was hearing. I replaced fan motor, tested and refrigerator is running quiet and workin good.I did not use condenser fan motor"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV48H7400EW/A2
Near Hanover, MN 55341
Matt
Job Details:
08/18/2022
"Customer complaint is, NO HEAT. Inspected and tested. Found the heating element had failed. Quoted customer $370. to install new heating element. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 200F and 125F. Dryer is now fixed. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA
Near Saint Michael, MN 55376
Matt
Job Details:
08/18/2022
"Customer complaint is, FRZ DRAWER HANDLE IS CRACKED & FRIDGE SHELF IS CRACKED. Installed new freezer door and bottom right FF door bin. Refrigerator is now fixed."
We serviced a
GE REFRIGERATOR
Model PSW26RSWASS
Near Eden Prairie, MN 55347
Adam
Job Details:
08/18/2022
Added a bunch of photos of plug and wiring harness. I did install the new flow meter for now. Customer will have the company not hook the water up when they are done with the floor and call us out to have us hook water up and check for leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS3
Near Minneapolis, MN 55431
Delton
Job Details:
08/18/2022
tested and dishwasher is draining and workin good. This dishwasher has weird setup as water and drain hose goes through floor and there is like a 10 ft extension of drain hose to the wash tub in the basement from the dishwasher. But dishwasher is working good and draining good. Wash tub was backed up and not drianing and the hose fro dishwasher was submerged in the washtub water. I pulled it out and explained that it cant be in the water and I suspect that maybe something was clogging the drain as the wash tub is backed up. I explained to customer and he will use dishwasher as normal and call back if problem still persists.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWB835DW3
Near Burnsville, MN 55337
Delton
Job Details:
08/18/2022
Getting stuck key error and door lock error. When im here washer is working good. Customer will try door lock himself then if problem persists probably replace washer since part is very expensive.
We serviced a
GE DRYER- ELECTRIC
Model DBSR463EG2WW
Near Lakeville, MN 55044
Delton
Job Details:
08/18/2022
"Added the arcade switch, tested and dryer now starts and is working good. But the plastic console panel, customer tried to remove it and broke the bottom plastic slide in tabs to secure the bottom (see picture) so it is a little loose but it still functions fine.; used 1 SWITCH-PUSH (PUSH BUTTON SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4800BQ1
Near Farmington, MN 55024
Delton
Job Details:
08/18/2022
"I replaced drain pump last time with LG pump and has failed, just hums. Either bad part or not deigned for this model even though it fits. Ordering drain pump specifically for this model. Ordering part and rescheduling.; ordrd 1 WPW10661045 (Drain pump)"
We serviced a
GE REFRIGERATOR
Model GFE28HMHGES
Near Minneapolis, MN 55438
Adam
Job Details:
08/18/2022
Unit wasnt cooling the fresh food compartment. Found with SmartHQ that the fresh food evap fan wasnt working. Quoted customer for a new fan and installed. Tested fan works great. Also did the software update on this unit also. Now unit is working properly. Used truck stock partwr60x26866 ; used 1 WR60X26866 (FRESH FOOD FAN) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REC1
Near Saint Paul, MN 55114
Nate
Job Details:
08/18/2022
Not draining again. Ended up finding a bunch of sludge in the drain line and garbage disposal. Cleaned that out. Drains great now.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5700XW2
Near Albertville, MN 55301
Matt
Job Details:
08/18/2022
"Customer complaint is, NOT DRAINING AND SPINNING. Inspected and tested. Customer said it sounds like a airplane taking off when spinning. I can spin the drum by hand and its really loud. The actuator isnt working in test mode."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Otsego, MN 55301
Matt
Job Details:
08/18/2022
"Customer complaint is, NOT COOLING ANYMORE. FRENCH DOOR. FREEZING IN CRISPERS. FREEZER FOOD IS SOFT. NOISY. Inspected and tested. Found both compartments were in the 50s. I removed the freezer evaporator cover and there was no frost on evaporator. I put refrigerator into test mode and turned the compressor on and the freezer evaporator only got frost on the first 8 inches after running for 15 minutes. The sealed system has failed. There is a ball of ice in the FF compartment behind the bottom drawer because its running nonstop to try and keep up."
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV176NTF
Near Elk River, MN 55330
Phillip
Job Details:
08/18/2022
"The customer said the breaker would trip when they would open the door while it was on but now it trips as soon as they press start. I found the monitor switch was bad. I replaced the switch bracket and all 3 micro switches. Its working good now. I advised to not open the door while its running. ; used 1 5304509457 (SWITCH HOLDER), and 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Otsego, MN 55330
Phillip
Job Details:
08/18/2022
The customer complaint was water not coming out. I found water was not coming out. I removed the tubes from the main valve. I found calcium build up in the tubes and valve. I cleared it out and not it all works good.
We serviced a
GE WASHER TOP LOAD
Model GTW680BSJ5WS
Near Elk River, MN 55330
Phillip
Job Details:
08/18/2022
"The customer complaint is the washer will make a clunking sound during agitation. I ran the washer on a diagnostic agitation and spin test. During both cycles I can hear slipping and clunking inside the gear case. I also found the belt is deteriorating and in pretty rough shape. It will need a new belt and gear case assembly. I quoted the customer bluebook for both parts labor tax and shipping, the customer declined the repair at this time. I put a picture of the quote and photos.if we do the repair please mark for 2 hours."
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV36J4000EW/A3
Near Minneapolis, MN 55418
Nate
Job Details:
08/18/2022
Not heating. Took dryer apart, heater assembly tests as OL. Bad heater. Replaced with DC97-14486AG. Heats great now. Vacuumed lint out and oiled rollers. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock, Cllctd $251.13 CC Ref # 4536986816, Job Cmpltd, O-emld tckt [Tckts\58937a.png] (via SDM)
We serviced a
GE MICROWAVE
Model JVM3160RF4SS
Near Minneapolis, MN 55442
Nate
Job Details:
08/18/2022
"Unit dead. Found a bad 20 amp fuse, along with really worn down switch holder and microswitches. See attached photo. May just replace. Husband and wife will talk it over."
We serviced a
WHIRLPOOL REFRIGERATOR
Model EEB192MKNR0
Near Elk River, MN 55330
Phillip
Job Details:
08/18/2022
The issue is the whole unit will not cool. I found nothing running. If I tapped on the fresh food thermostat the fans and compressor started to run. I replaced the thermostat today. I turned the thermostat to setting 5. The compressor and fans came on and it started to cool. I advised the customer to give it the rest of the day to cool.
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF42H5200AW/A2
Near Maple Grove, MN 55369
Matt
Job Details:
08/18/2022
"Customer complaint is, DOES NOT COMPLETE A CYCLE, DOESN'T SEEM TO FILL RIGHT. Inspected and tested. Started a quick wash cycle and everything was working accept when it went into a spin it would shake a lot and sometimes stop and restart. I started it on a normal cycle and it filled and agitated great. All the valves work in test mode and its draining great. Looks like the rear bearing and spider are failing causing it to shake and not allowing it to go into a spin."
We serviced a
MAYTAG DRYER- ELECTRIC
Model MDE6200AYW
Near Maple Grove, MN 55369
Phillip
Job Details:
08/18/2022
"The customer complained was the dryer was not working properly and were not heat. When the dryer was plugged in I found it was not getting proper voltage to the dryer. I wiggled the power cord and the dryer started to work. I am plugged dryer and found the L1 terminal on the power cord was starting to melt. The power cord needs to be replaced and the outlet needs to be replaced. I called the owner gave him the update he gave me the go ahead to replace the cord I said to leave it unplugged because he will have the outlet repaired. I replace the cord and sent the customer pictures.; used 1 CORD-3PRONGDRYER (84617 3 PRONG DRYER CORD) from stock, states that autho needed"
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WGD4950HW0
Near Minneapolis, MN 55418
Phillip
Job Details:
08/18/2022
"The customer complaint was the dryer drum would not spin. I turn the dryer on, I heard the motor start but the drum does not spin. I found the belt is broken and the left roller would not spin. I quoted BB for the rebuild kit. I replaced all parts from the rebuild kit and now the dryer works great. ; used 1 4392065 (REBUILD KIT) from stock"
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF45K6500AW/A2
Near Minneapolis, MN 55410
Delton
Job Details:
08/18/2022
"Found that control board is bad. Power goes to it and when pushing power it just clicks but doesnt power on and LED on board is not lit. Main board part is not in stock. Please look for part and see if you can find it. Also order inverter board incase, I saw some people saying could be either board.Main board DC92-01803J; also order inverter board DC92-01531C (just incase but quote for main board)Contact customer when part is found. .; saved tckt"
We serviced a
FRIGIDAIRE FREEZER
Model FFU21F5HWB
Near Clear Lake, MN 55319
Seth
Job Details:
08/18/2022
Not cooling right dont think fan comes on. I found the fan did come on but the defrost drain was blocked and unit wasnt breathing. I defrosted the fridge is cooling well.
We serviced a
BOSCH REFRIGERATOR
Model B10CB80NVW/07
Near Minneapolis, MN 55405
Nate
Job Details:
08/17/2022
"Fresh food 55 degrees and freezer zero. Compressor running and coils hot. Evaporator freezes over when compressor runs. Evaporator fan isnt running though.. I also leveled feet and cleaned out dog hair. ; ordrd 1 00795952 (Fan)"
We serviced a
UNKNOWN DISHWASHER
Model CDW5TCMS
Near Maple Grove, MN 55311
Phillip
Job Details:
08/17/2022
"I removed the old dishwasher and put it out front. I installed the new dishwasher and let run to test. All good no leaks. The customer was on the phone so I could not collect the payment. The charge that needs to be collected is 110.; snapped 4 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL DRYER- GAS
Model LGV7646AW0
Near Lakeville, MN 55044
Delton
Job Details:
08/17/2022
"Found that flame sensor is shorted and not sending power to igntier. Replaced flame sensor and gas coils. Tested and dryer is heating and working good.; used 1 WP338906 (SENSOR), and 1 5303931775 (COIL KIT) from stock"
We serviced a
KENMORE WASHER FRONT LOA
Model 79642192900
Near Rogers, MN 55374
Adam
Job Details:
08/17/2022
Customers complaint is GRINDING NOISE. Right when I tried to spin by hand wasnt loud but then put unit to spin cycle and it was a loud grinding noise. Disassembled the back cover and found the nut loose on the rotor. Removed the rotor to inspect and found it was stripped where it fits the the shaft. Unit would need a new rotor for sure. Installed ordered rotor Part number 4413ER1003B tested unit for agitate and spin. Now unit is working properly
We serviced a
GE MICROWAVE
Model JVM316ORF8SS
Near Buffalo, MN 55313
Seth
Job Details:
08/17/2022
"Customers complain as the microwave went dead. Upon arrival and inspection I found that the vent fan had been improperly installed and it was not cooling magnetron and high-voltage system while it was in use. To repair this job we would need the following parts WB27X10927 - magnetron, WB20X10048 - tco . The customer is going to work with the builder who just installed it to come back and fix the fan positioning and leave it down so we can finish the repairs. The customer will call us when the unit is uninstalled and fans have been properly oriented so we can complete the repairs before his builder reinstalls. .; ordrng 1 WB20X10048 (Tco) and 1 WB27X10927 (Magnetron)"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV448AEP/XAA
Near Rosemount, MN 55068
Delton
Job Details:
08/17/2022
"Found that the thermistor is out of range and giving error. Customer approved estimate. I replaced thermistor and cleaned out inside dryer of lint build up, tested and dryer is running and cycling heat good.; used 1 WP35001191 (THERMISTOR) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298AARS/XAA
Near Corcoran, MN 55340
Matt
Job Details:
08/17/2022
"Customer complaint is, NOT COOLING. Inspected and tested. Both compartments were in the 50F. The freezer evaporator was completely frosted over. Everything tested good but the sensor. Also the FF evaporator drain is frozen causing water to pool on the floor. Customer approved repairs. Parts on order. I need 2 hours on my return trip. ; ordrd 1 DA32-10105R (Defrost sensor)"
We serviced a
AMANA WASHER TOP LOAD
Model ALW480DAW
Near Saint Michael, MN 55376
Matt
Job Details:
08/17/2022
"Customer complaint is, LEAKING WATER. Inspected and tested. Found the tub seal was leaking onto the transmission and the transmission is loud. ."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSG/AA05
Near Otsego, MN 55330
Matt
Job Details:
08/17/2022
"Customer complaint is, FLEX DRAWER IS STUCK AT -1. Inspected and tested. Found the flex drawer display button is not responding. I found the rail wiring harness is severed. Needs a new harness. Customer approved repairs. Installed new flex drawer rail harness and tested. Refrigerator is now fixed."
We serviced a
GE MICROWAVE
Model PSB9240SF2SS
Near Otsego, MN 55330
Matt
Job Details:
08/17/2022
"Customer complaint is, NO POWER- FLIPPED BREAKER- NO DIFFERENCE. Inspected and tested. I think the power control board or low voltage transformer have failed because everything else tested good. The model number is scratched off, but I found one by scanning the QR code. I attached pictures of this. I also attached pictures of the stickers on the parts with number on them. Dana can you see if you can find these parts please and call and give the customer a quote. Can you make sure and add on the oven cart charge and reschedule me 2 hours if I go back. Customer also wanted a quote for replacing the display board, because the letters on the display have been goofy sense it was about 2 months old. ; saved tckt"
We serviced a
LG WASHER FRONT LOA
Model WM3470HWA
Near Maple Grove, MN 55369
Phillip
Job Details:
08/17/2022
The issue was water was leaking and ending up on top of the pedestal under the washer. I ran the washer on all the cycles with warm hot and cold water and I never saw any water leaking. I checked all the hoses everything was tight I checked the gasket and that is good around the door. I cleaned the vent mushroom cap. Advise the customer to run a clean cycle with the washer cleaner.
We serviced a
LG DRYER- ELECTRIC
Model DLEX3370V
Near Sartell, MN 56377
Seth
Job Details:
08/17/2022
Loud when tumbling. I replaced the failed rollers and cleaned the dryer. I tested with and without a load. It is now fixed.; used 1 4581EL3001E (ROLLER kit) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25QFWH00
Near St. Cloud, MN 56301
Seth
Job Details:
08/17/2022
Leaking water. Failed dispenser door seal. Parts on order.; ordrd 1 W10823377 (Ice door kit)
We serviced a
GE DRYER- ELECTRIC
Model GFD55ESSNOWW
Near St. Cloud, MN 56304
Seth
Job Details:
08/17/2022
Makes a noise when it tumbles. Foreign object was in the baffle. I educated the customer about cleaning out their pockets. The dryer is working as designed.
We serviced a
LG DRYER- ELECTRIC
Model DLE5001W
Near Becker, MN 55308
Seth
Job Details:
08/17/2022
Popped TCO again. I checked the vent and it was at 11mph. I spoke to the customer and they owed me to install a new TCO. The dryer temps cycled at 201 unhooked per customer I left the duct off. I quoted a motor on the off chance the vent was clear of obstruction and its just that the dryer motor is too weak to push the exhaust out of the house. ; used 1 6931EL3003D (THERMAL FUSE) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NS1A
Near Mound, MN 55364
Adam
Job Details:
08/17/2022
Unit is leaking. Found once disassembled unit was leaking from the motor. Quoted customer for a new motor. .
We serviced a
GE WASHER FRONT LOA
Model GTW465ASN1WW
Near Blaine, MN 55449
Matt
Job Details:
08/17/2022
"Customer complaint is, CHAIN GOT STUCK IN IT. Took agitator and off and removed chain. Washer is now fixed."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW03
Near Minneapolis, MN 55412
Phillip
Job Details:
08/17/2022
The evaporator fan was not working. The fan motor was failing. I replaced the fan and made sure the supply duct was clear. The fan is working good.
We serviced a
MAYTAG RANGE- ELECTRIC
Model MER5750BAW
Near Apple Valley, MN 55124
Delton
Job Details:
08/17/2022
Tested oven temperature and oven preheated. Tested 4 cycles at 350 degrees and was getting an a average of 345 degrees. I informed customer that it was pretty close but i adjusted the oven temperature setting up by 10 degrees. Oven is heating and working good as im here. Customer was certain that oven is broken. They will use the oven as normal and call back if they have further issues (sounds like theyll be calling back)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Saint Paul, MN 55104
Nate
Job Details:
08/17/2022
Motor not running and circulating water. Has a bad motor. W11085683.
We serviced a
KENMORE DRYER- ELECTRIC
Model 110.6790279
Near Apple Valley, MN 55124
Delton
Job Details:
08/17/2022
"Found that high limit cut off was open and cut power to heating element. Dryer vent is clogged/too long. It runs about 60 feet across the house. I informed customer that dryers are not rated to run that long and will cause drying issues. Can try and clean it or get inline blower. Replaced high limit, tested and dryer itself is cycling heat good.; used 1 279769 (HI LIMIT/FUSE KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Chanhassen, MN 55317
Adam
Job Details:
08/17/2022
Ice maker not working. Found in test mode the ice maker would cycle fine. The water valve would try to kick on but wouldnt do more then a few drops. When jumping the water valve I would get a little bit more water. Unhooked line from valve then tried. Had great water pressure. The line is frozen up. Steamed out the line tried test mode again and it worked properly.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2355PF4
Near Minneapolis, MN 55447
Phillip
Job Details:
08/17/2022
The fresh food compartment is running to cold. The temp is set to 40 but the temp on the display and inside is 30. The damper was open. I cycled the unit off and the damper closed. I waited a few minutes and turned it back on. The damper then opened back up. The damper is working good. I found a related service bulletin that recommends to replace the main control. I quoted the customer for the sensor and main board.
We serviced a
GE DISHWASHER
Model GDT720SSF0SS
Near Savage, MN 55378
Delton
Job Details:
08/17/2022
"Found that drain hose has a hole in it, looks like mice chewed it. Also not mounted to cabinet. Brackets are missing. Customer will get brackets and install themselves. I replaced drain hose, tested and dishwasher is draining and no longer leaking. Dishwasher is working good.; used 1 8269144A (DRAIN HOSE EXTENSION) from stock"
We serviced a
GE COOKTOP- ELE
Model JP350WV1WW
Near Minnetonka, MN 55345
Adam
Job Details:
08/17/2022
Redid the burnt wiring and found the front infinity switch was causing the wiring to short. Ordered switch and rescheduled customer; ordrd 1 WB24X29364 (Switch)
We serviced a
KITCHENAID TRASH COMPACTOR
Model COMPACTOR
Near Plymouth, MN 55446
Phillip
Job Details:
08/17/2022
"The compactor door wont open and it wouldnt stop making noises. The compactor ram is stuck down. I had to cut the mounting brackets so I could get it out. I pulled it out on my mat and laid it down on it side. I removed the bottom cover and found the main drive gear is broken. I quoted for the drive gear. Ordering the drive gear assembly. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrd 1 882699 (Drive gear)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS3
Near Osseo, MN 55311
Phillip
Job Details:
08/17/2022
"The customer said the dishwasher will fill but then does nothing, does not hear the usual sounds. I started the dishwasher and the motor was making a humming sound. I pulled the sump apart and there was no obstruction. The motor shaft will not turn. The dishwasher needs a new sump motor assembly. I quoted the BB price. ; ordrd 1 WPW10780877 (Wash motor)"
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WGD4815EW2
Near Minnetonka, MN 55345
Adam
Job Details:
08/17/2022
Dryer vent keeps falling down. Uninstalled all duct he had before to start over. Was able to use all his duct work just had to do some retrimming and taping now unit is working great. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY05
Near Minnetonka, MN 55345
Adam
Job Details:
08/17/2022
Unit was leaking on the floor from the freezer. Found that the drain was plugged. Put unit in defrost. Which it was working properly and Disassembled unit. Steamed out frost build up and then checked the drain in the back. Found the duck bill was clogged whirlpool has a service bulletin for this issue and a new drain to install. Installed new drain W10619951 from truck stock. Now unit is working properly ; used 1 W10619951 (EVAP P TRAP) from stock
We serviced a
SAMSUNG WASHER TOP LOAD
Model DW80J3030US
Near Big Lake, MN 55309
Seth
Job Details:
08/17/2022
Error for water supply. Flood proof lines needed to be reset. I reset and tested. The cold line will not reset. The lines run through the wall at different heights and need be replaced by a plumber or contractor. I quoted a valve in case the line failure has caused the valves to fail but voltage was present and the hummed.
We serviced a
GE DRYER- ELECTRIC
Model gtdx200em0ww
Near Minnetonka, MN 55305
Adam
Job Details:
08/17/2022
This isnt a recall. Some how the start button stripped out of the back splash panel. Removed back splash panel and replaced with new one. All knobs are working good. The timer switch is a little stiff but normal. Its a new timer let tenant know that its not supposed to be no resistance at all. Its a geared timer so there will be some resistance when turning the knob. Charging labor for coming back out and replacing part because this is a new issue for the panel. It tenant we keeps complaining we could try to get another timer to try but we would have to order it first
We serviced a
MAYTAG DRYER- ELECTRIC
Model MED6600TQ0
Near Prior Lake, MN 55372
Delton
Job Details:
08/17/2022
"Burn spot on board is too bad, burnt tracer and relay. Customer approved estimate for new board. Replaced board, tested and dryer now tumbles and heats. Dryer is workin good.Customer was in a work meeting. ; pckd up 1 Wpw10111616 (Cntrol board)"
We serviced a
GE REFRIGERATOR
Model PWE23KSDESS
Near Maple Grove, MN 55311
Phillip
Job Details:
08/17/2022
Water backing up into freezer compartment. I found the defrost drain was plugged up and the drain grommet was dirty and plugged. I cleared the drain and the grommet. Found not issues with the ice maker . I did clean the ice maker out and mount it back in.
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Buffalo, MN 55313
Seth
Job Details:
08/17/2022
"Dishwasher wont drain. I replace the drain pump is that was what was provided by square trade. And now fills and drains. Note theres evidence of mice and rodent damage all around the unit and it was not properly installed. I put the unit back as I found it customer will need to work to get the unit secured and leveled, if it is not secured it could cause part failure or leaking."
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWC360AW
Near Lakeville, MN 55044
Delton
Job Details:
08/17/2022
"Replaced control board, tested and all functions are working good. Washer fills, agitates, drains and spins. Washer is working good."
We serviced a
LG REFRIGERATOR
Model LMXC23796D/00
Near Lakeville, MN 55044
Delton
Job Details:
08/17/2022
Not making any weird noise as im here but customer showed me video with noise and seemed to be coming from freezer when the ice fan was turning on. Ordering freezer evaporator cover assembly and rescheduling.; ordrd 1 Aeb72913942 (Freezer evaporator cover assembly)
We serviced a
MAYTAG WASHER TOP LOAD
Model LAT8305AAE
Near Saint Paul, MN 55108
Nate
Job Details:
08/17/2022
"Washer was dead. I pulled wires off of lid switch assembly, then it ran great. It did pop the old gfci its plugged into after awhile. No loose wires I could find, transmission and motor and drain pump looked good. Reset gfci and then it ran great again. Recommended plugging power cord into another outlet and seeing how it runs."
We serviced a
GE COOKTOP- GAS
Model JGBS66REK4SS
Near Saint Paul, MN 55119
Nate
Job Details:
08/17/2022
Burners continually spark. Has a bad spark ignition switches wire harness. Ordered new one WB18X31213. . ; ordrd 1 WB18X31213 (Spark ignition switches)
We serviced a
KENMORE DRYER- GAS
Model 110.7022251
Near Coon Rapids, MN 55433
Matt
Job Details:
08/17/2022
"Customer complaint is, THE DRYER HAS A GAS SMELL WHEN YOU GET THE CLOTHS OUT. SMELL IT IN THE FABRIC. Customer just moved in and has been painting and staining. They said the clothes almost smell like gasoline when they pull them out of the dryer, but dont smell it in the air outside the dryer. Turned dryer on and watched it cycle for about 15 minutes and it was working perfectly and cycling between 215F and 115F. Looks like the dryer is just burning the fumes in the air."
We serviced a
MAYTAG WASHER TOP LOAD
Model Mvwc565fw0
Near Saint Paul, MN 55107
Nate
Job Details:
08/17/2022
"Not running. Found both hot and cold valves were turned off. Turned them on, and put through test mode. Runs great now."
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Mendota Heights, MN 55118
Nate
Job Details:
08/17/2022
Dishwasher randomly chimes. Main PCB is getting 120. Buttons dont respond though. Took door apart. Latch is good and no loose or broken wires. Quoted for main PCB and user interface. Customer talked with husband. Also explained that it could be one or the other. I would start with the user interface. Either way they for sure are getting a new one.
We serviced a
WHIRLPOOL DISHWASHER
Model DU0180SWPQ4
Near Minnetonka, MN 55343
Nate
Job Details:
08/17/2022
"Not draining and not washing well. Found the filter totally plugged up. Cleaned that. Drains much better now. Water is also hard, 25 on a scale of 1-25. Recommended using finish and rinse aid. Also turned on heater so it will heat now. Runs and circulates great. ."
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23CS70IS4
Near Minneapolis, MN 55436
Nate
Job Details:
08/17/2022
"Fridge room temperature. Found the compressor not running. Inverter board had gone bad. Replaced the inverter, evaporator frosted all the way over. No charge for new inverter. Old under warranty. Customer instead paid me with a Mountain Dew spark.; used 1 WR49X10283 (COMPRESSOR INVERTER) from stock"
We serviced a
BOSCH DISHWASHER
Model SHXM98W75N/10
Near Minneapolis, MN 55436
Nate
Job Details:
08/16/2022
"Dishwasher hasnt been running for her. I cleaned the filter area and reassembled it. Now it runs great. Drains, fills, and circulates great. Recommended running lemon juice through it."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Rogers, MN 55374
Matt
Job Details:
08/16/2022
"Customer complaint is, NO COOL FRIDGE/FRZR - ITS SPOILING FOOD-LEAKS DOWN THE BACK & UNDER MEAT TRAY-IM WKS INTERMIT. Inspected and tested. This refrigerator has both the ice maker and FF evaporator issues. Needs the drain kit, add on heater and defrost sensor. Customer doesnt want us to do the ice maker kit. Customer is going to unplug refrigerator and defrost it before I come back on Thursday. ; schdld next appmnt for 8/18 THU PM"
We serviced a
SAMSUNG DRYER- GAS
Model DVG45T3200W/A3
Near Eden Prairie, MN 55347
Nate
Job Details:
08/16/2022
"Smelled like gas. Only one coil was opening. Replaced the coils, and also vacuumed out the dryer and oiled the rollers. Airflow behind dryer is 25, outside is 12. Let customer know that it would be good to clean the vent. Runs and heats great now. ; used 1 5303931775 (COIL KIT) from stock"
We serviced a
JENN-AIR RANGE- GAS
Model JDS1750ES0
Near Minneapolis, MN 55437
Nate
Job Details:
08/16/2022
"Oven not working, just beeping, down draft not working. Everything worked for me. Put in test mode, no errors. All burners work. Put on broil, heats great. Put on bake in test mode, heats great. On regular bake it was not quite up to temp. I put in calibration mode and recalibrated it up 30 degrees. Recommended turning off range at breaker in future if it goes haywire on control pad. Also said it could be that the control pad and main PCB were having an issue. But all is working now. Mechanically the down draft works and sounds great now."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2407LWB
Near Kimball, MN 55353
Seth
Job Details:
08/16/2022
Noisy during operation. I watched the dishwasher for 1h 10min it neither leaked or made the noise. No issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHW0
Near Saint Paul, MN 55116
Delton
Job Details:
08/16/2022
"Replaced upper rack adjuster kit, tested and now slides out and is secure. Ran test and all other functions of dishwasher is working good."
We serviced a
MAYTAG WASHER FRONT LOA
Model MHW5100DC0
Near Bloomington, MN 55431
Nate
Job Details:
08/16/2022
"Washer doesnt run or unlock. Gives an F8E3 error. After awhile was able to get it unlocked and into test mode. When running through diagnostics there were a great deal of suds. The suds are causing the error. Ran the washer through a couple test runs with olive oil in the washer, and scooped out a lot of suds before doing so. This dissipated the suds. Runs great now. Charged 50. If the problem comes back and is another issue, will credit that 50 towards whatever repair they need in the next 60 days. Customer filled HE detergent up to the max line. Recommended not doing that, just a couple table spoons."
We serviced a
KENMORE WASHER FRONT LOA
Model 110.449322
Near Minneapolis, MN 55414
Nate
Job Details:
08/16/2022
"Not draining. Took apart drain pump and found some cloth stuck inside the drain pump. Cleaned out the cloth, ran it on a rinse and spin, runs and drains great now."
We serviced a
WHIRLPOOL RANGE- GAS
Model MISSING
Near Minneapolis, MN 55423
Nate
Job Details:
08/16/2022
Tenant said it doesnt ignite on bake but I tried it over the course of 20 minutes and it ignites and bakes great every time. Told the maintenance guy that it would be either a valve or switch thats failing but those parts are NLA and it actually works great. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT185B5JM0
Near Saint Paul, MN 55116
Nate
Job Details:
08/16/2022
"Freezer warm and fresh food warm too. Found little frost on evaporator, only where refrigerant comes in and the 1st rung on the evap. Compressor and fans running. Has a sealed system issue"
We serviced a
WESTINGHOUSE DRYER- GAS
Model MDG546REW0
Near Saint Paul, MN 55104
Nate
Job Details:
08/16/2022
Not heating. Found bad coils. Ignitor was glowing but coils never opened. Replaced coils and vacuumed out all the lint. Runs and heats great now. Recommended getting vent cleaned.; used 1 5303931775 (COIL KIT) from stock
We serviced a
GE REFRIGERATOR
Model GNE26GMDEES
Near Saint Paul, MN 55126
Nate
Job Details:
08/16/2022
Fresh food section 50 degrees. Freezer zero. Fresh food evaporator fan not running. Replaced it with a new one from truck stock WR60X26866. Runs great now. Told customer 24 hours until its possibly back down to temp. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock
We serviced a
AMANA REFRIGERATOR
Model BR18VW
Near Kimball, MN 55353
Seth
Job Details:
08/16/2022
"Not cooling, failed bi-metal was replaced. I tested the defrost system it worked perfectly. I defrosted the evaporator. The fridge is now fixed.; used 1 WP10442411 (DEFROST BIMETAL) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near Minneapolis, MN 55439
Adam
Job Details:
08/16/2022
Unit wasnt making ice. The found that the level sensor was indicating it was full even when it wasnt. Replaced icemaker optic board now unit is operating correctly. Unit ran through a cycle on its own and filled perfectly. Used truck stock w10757851 board ; used 1 W10757851G (ICEMAKER OPTIC BOARD) from stock
We serviced a
MAYTAG DRYER- GAS
Model n/a
Near Rogers, MN 55374
Matt
Job Details:
08/16/2022
"Customer complaint is, GETS A GAS SMELL WHEN SHE OPENS THE DOOR. Customer said she just gets the smell while using or right after using. Otherwise theres no smell when not in use. I started dryer on a timed cycle and watched it for over 30 minutes and it was cycling great and I didnt smell anything off. Customer said that shes opens the door regularly about 10 minutes in to remove clothes that need to be hung up. I think whats happening is shes catching the burner on and then gets the smell of gas thats not burnt up. I tested this theory and got the smell of gas when I opened the door when it was in the middle of the burner cycling, but not when the burner was off. Dryer is operating normal."
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Annandale, MN 55302
Seth
Job Details:
08/16/2022
I replaced the lower spray arm and adjusted the heater to not hit it and watched for leaks. The dishwasher was not level so I leveled it and it didnt leak. The dishwasher is now fixed.
We serviced a
KENMORE WASHER FRONT LOA
Model 11042822203
Near Minneapolis, MN 55417
Delton
Job Details:
08/16/2022
Same issue happened as last time i was here. The inner door boot clamp came off the the door boot popped off causing it to leak all over floor. Looks like it is possible that i clamp is loosening. Ordering clamp and rescheduling.; ordrd 1 Wp8182210 (Inner door boot clamp)
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model FAQE7001LW0
Near Burnsville, MN 55337
Delton
Job Details:
08/16/2022
"Found that inside dryer and outside dryer vent were clogged with lint (see pictures) which was preventing airflow to outside and poor drying. Cleaned out all lint build up, tested and dryer is cycling heat and working good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS36MHT01
Near Loretto, MN 55357
Phillip
Job Details:
08/16/2022
Customers issue was frost filling up in the freezer and water dripping. I found frost on the icemaker and on the bottom of the evaporator cover in the freezer. It looks as if warm air had been leaking past the gasket around the freezer door. I did find a bag tie from possibly a bag of coffee that was resting on the bottom edge and hanging down past the bottom of the freezer door gasket. I defrost the freezer and make sure the freezer door seals properly.
We serviced a
GE REFRIGERATOR
Model ZIS420NRC
Near Minnetrista, MN 55359
Phillip
Job Details:
08/16/2022
Customer said water is leaking down from the compressor compartment. I found the drip pan that sits under the compressor is cracked so water is leaking out. The new drip pan is solid and looks like it does not have the plastic pan under it. I will need to order the new pan. I quoted the BB price. Im ordering the part from Marcone . ; ordrd 1 WR17X11924 (Drain pan)
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model FAF3801LW3
Near Burnsville, MN 55337
Delton
Job Details:
08/16/2022
"Found that door lock is bad and not locking to advance washer to start. I replaced door lock, tested and washer started, filled, agitates, drains and spins. Washer is working good.; used 1 131763256 (DOOR LOCK ASSEMBLY) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Apple Valley, MN 55124
Delton
Job Details:
08/16/2022
"Replaced mullion, tested and door opens and closes. Refrigerator is working good."
We serviced a
KENMORE RANGE- GAS
Model 79075711893
Near St. Cloud, MN 56301
Seth
Job Details:
08/16/2022
Oven takes a long time tonight. Upon arrival and inspection found the igniter was very slow to heat. I replaced it and tested it and it lit in 20 seconds and preheated to 350 in under seven minutes. The range is now fixed. Note the drawer underneath does not pull out it has been broken from previous.; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSJ
Near Saint Joseph, MN 56374
Seth
Job Details:
08/16/2022
"Fridge is warm, freezer is good. The damper has failed part is on order.; ordrd 1 242303001 (Damper)"
We serviced a
GE DISHWASHER
Model GDF530PMM4ES
Near Lakeville, MN 55044
Delton
Job Details:
08/16/2022
"As im here, dishwasher starts and is working. H20 error means no water is entering dishwasher but dishwasher fills and starts as im here. Filter was dirty, i cleaned out filter and pressure sensor. I guess its possible that sensor might of been gunned up and not reading correctly. Otherwise presume sensor would need to be replaced. Customer will use it and call back if problem persists.Would need to order pressure sensor part# WD21X25468 "
We serviced a
KENMORE REFRIGERATOR
Model 10657072601
Near Eden Prairie, MN 55347
Adam
Job Details:
08/16/2022
Installed water line kit from last diagnosis. Checked for leaks many time and ran a gallon of water through the dispenser. Customer wanted me to check one more time so I did. Unit is working properly. Used PT25E water line kit
We serviced a
KITCHENAID DISHWASHER
Model KTDM404KPS0
Near Shakopee, MN 55379
Adam
Job Details:
08/16/2022
Leaking unit. Customer had plumber out to look for leak said it was the dishwasher. Found that the plug on the water valve was broken from being pulled out incorrectly. So was able to jump the water valve and found it leaking from the motor and sump. Unit would need sump assembly and water valve. Motor or the sump assembly are on back order and customer doesnt want to pay that much and rather get a new unit
We serviced a
GE REFRIGERATOR
Model PSS26MSRDSS
Near Victoria, MN 55386
Adam
Job Details:
08/16/2022
"Unit wasnt cooling. Looked in freezer and the back evap was covered in frost. Defrosted unit then started to test defrost system. The heater ohms out good. Checked the bimetal and found that has popped and was bad. Also tested the freezer temp sensor and that was reading faulty also. Replace bimetal WR50X60 and sensor wr55x10025. Both were truck stock; used 1 WR55X10025 (THERMISTOR), and 1 WR50X60 (DEFROST BIMETAL) from stock"
We serviced a
LG REFRIGERATOR
Model LMXS30776S/01
Near Victoria, MN 55386
Adam
Job Details:
08/16/2022
Unit wont dispense ice. Customer replaced ice maker and same issue. Disassembled door to ohms out the wires. Found once I could access the wiring that the orange wire from the sensor is open. So indicating that it is faulty and the reason why it says its always full. Unit would need a new door assembly. Part number ADD74236501.
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM189KFC
Near Minnetrista, MN 55375
Adam
Job Details:
08/16/2022
"Unit wasnt heating. Was making a loud humming noising sounding like a magnetron or diode. Removed unit from above oven and disassembled found that unit had a bad magnetron. Replaced mag with truck stock 2m248j. Now unit is heating properly ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 2M248J (MAGNETRON) from stock"
We serviced a
KENMORE DRYER- ELECTRIC
Model 110.7513241
Near Dayton, MN 55327
Matt
Job Details:
08/16/2022
"Customer complaint is, dryer is making a funny noise. Inspected and tested. Found the dryer was making a thumping sound once every revolution of the drum. I disassembled dryer and found the belt was shredding and strips of it were hitting the drum. Installed new belt and tested. Dryer sounds great. Dryer is now fixed. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 341241 (BELT) from stock"