Service History 169 - Omega Force Appliance Repair

We serviced a

MAYTAG RANGE- ELECTRIC

Model MER5875RAS

Near Elk River, MN 55330

Matt

Job Details: 08/19/2022

"Customer complaint is, OVEN NOT HEATING. Customer said the front left burner doesnt work right either. Inspected and tested. Found the front left burner inner element has failed. I tested oven and it heated great for over 30 minutes. Also the door opens to far and doesnt close all the way and the door seal is falling apart."

We serviced a

GE WASHER FRONT LOA

Model GFW510SCNWW

Near Annandale, MN 55302

Seth

Job Details: 08/19/2022

Blows arc fault breaker. Service bulletin HL02-21 addresses A repair for GFCI tripping. Its unlikely that this will fix the washer but I will give it a try if GE will allow it. Please order and source WH22X34658. .; saved tckt

We serviced a

SAMSUNG RANGE- GAS

Model NX58J7750SG/AA

Near Ham Lake, MN 55304

Matt

Job Details: 08/19/2022

"Customer complaint is, EC C-A2 & ITS NOT WORKING. Inspected and found that after it preheats, it gives a C-A2 error. Its a cooling system error. I removed back panel and found the sub PCB is fried. I cant find this board on the parts diagram. Its in the picture, but doesnt show it when you scroll down. part number DG94-01199A ; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS526SIAH00

Near Buffalo, MN 55313

Seth

Job Details: 08/19/2022

No ice. I found the broken wires at the bottom of the door. I splice into some new wire and use heat shrink and electrical tape. I pulled apart the icemaker assembly and jumped it into a manual harvest cycle. The icemaker cycled great and filled up with water. I notified the customer that this is only a temporary fix and sadly they dont make the doors anymore.

We serviced a

HOTPOINT RANGE- GAS

Model RGA720EK1WH

Near Minneapolis, MN 55414

Phillip

Job Details: 08/19/2022

"The oven thermostat was stuck closed so it would not shut off and the bake ignitor was weak. I replaced the ignitor and the thermostat. Its working good now.. ; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW72HEDW0

Near Corcoran, MN 55340

Matt

Job Details: 08/19/2022

"Customer complaint is, NO ERROR CODES, STOPS MID CYCLE. Inspected and tested. The drain hose has a screen on it and it was plugged solid. Found the washer was stopped in the middle of a load and was full of water. The door was locked and the locked light was flashing. The washer control panel wouldnt respond to anything. I unplugged washer and reset it and same thing. I vacuumed out the water through the drain hose and then put it through a drain and spin and it worked great. I removed the drain pump and air trap assembly and they were both good. I put washer through diagnostics test and everything worked perfectly. I did see were the pressure hose has been rubbing a little, but not through. Washer is testing good. I think are only problem is the plugged screen on the end of the drain hose.."

We serviced a

GE WASHER TOP LOAD

Model GTW485ASJ1WS

Near Rosemount, MN 55068

Delton

Job Details: 08/19/2022

Found that belt ripped and fell off. .; schdld next appmnt for 8/22 MON !

We serviced a

LG WASHER FRONT LOA

Model WM20032HW

Near Rosemount, MN 55068

Delton

Job Details: 08/19/2022

Found that there was as small sock stuck in drain pump bellow. Removed sock and showed customer. Tested and washer is working good. Suggested to customer to use garment bag for smaller items. Washer is working good.

We serviced a

LG WASHER FRONT LOA

Model WM3370HVA

Near Rogers, MN 55374

Matt

Job Details: 08/19/2022

"Customer complaint is, LEAKS. Inspected and tested. Found it was leaking from the door because there was a lot of hair on the door. Cleaned off hair and tested. Washer is not leaking anymore. I showed this to the customer and advised them on the importance of keeping the door and seal clean."

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED9500TW3

Near Saint Michael, MN 55376

Matt

Job Details: 08/19/2022

"Customer complaint is, TURNS ON BUT WON'T TUMBLE. Inspected and tested. Found the belt is broken. Quoted customer $264. to install new belt. Customer approved repairs. Installed new belt, cleaned up rollers and idler pulley and vacuumed out inside of dryer. Tested and dryer is working great and heat is cycling perfectly between 210F and 130F. Dryer is now fixed. ; used 1 661570V (BELT) from stock"

We serviced a

GE RANGE- ELECTRIC

Model JB735SP1SS

Near South Haven, MN 55382

Seth

Job Details: 08/19/2022

I replaced the control board and updated the firmware. The range is now fixed.

We serviced a

LG DRYER- ELECTRIC

Model DLE3733W

Near St. Cloud, MN 56301

Seth

Job Details: 08/19/2022

Intermittent drying. Apart arrival and inspection I found the dryer had heat but the dryer duct was blocked outside of the house. I only had 6.5 miles an hour where is the back of the machine I had 26.4 mph. The dryer duct is the cause of the intermittent heat problem. I advised customer not to use the unit until he got the dryer duct fixed. The dryer is working as designed.; saved tckt

We serviced a

FRIGIDAIRE RANGE- GAS

Model FGGF3054MFE

Near Otsego, MN 55301

Matt

Job Details: 08/19/2022

"Customer complaint is, NOT COOKING / NO HEAT. THE TOP BURNERS ALL LIGHT AND WORK, BUT THE OVEN DOES NOT LIGHT/TURN ON. Inspected and tested. Found the ignitor has failed. Installed new ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

SAMSUNG RANGE- GAS

Model NX58M6630SS/AA

Near Minneapolis, MN 55407

Phillip

Job Details: 08/19/2022

I verified the front left valve was the issue. I replaced the valve and tested operation. All tested good.

We serviced a

MAYTAG DISHWASHER

Model n/a

Near St. Cloud, MN 56301

Seth

Job Details: 08/19/2022

"Grainy residue after this is dry and are cleaned. Water was very hard they did not have a water softener. I tested the unit is has heat and great water pressure. I educated the customer about using a booster, premium detergent, and monthly citric acid based cleaners to help with the issue. The dishwasher is working as designed. ; saved tckt"

We serviced a

GE DRYER- ELECTRIC

Model GTD42EASJ2WW

Near Cold Spring, MN 56320

Seth

Job Details: 08/19/2022

Making scraping noise when tumbling. I found a piece of granite between the tub and the bearing. I removed it and tested. The dryer is now working as designed.

We serviced a

FRIGIDAIRE DRYER- ELECTRIC

Model NOTAVAILABLE

Near Burnsville, MN 55306

Delton

Job Details: 08/19/2022

Model/serial number sticker is gone/rubbed off. Cannot verify model or parts. Control board will power off by itself randomly. Also control panel plastic is broke and will fall out on one side. High limit is open. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Near St. Louis Park, MN 55426

Phillip

Job Details: 08/19/2022

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We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS1

Near Lakeville, MN 55044

Delton

Job Details: 08/19/2022

"As im here the dishwasher is powered on and working. I suspect that the control board is bad as there is no errors when entering diagnosticsI replaced control board, tested and all functions are working good.I did not replace touch panel."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Savage, MN 55378

Delton

Job Details: 08/19/2022

"Dishwasher wont start. Appears that UI is shorted. Buttons are non responsive, and LED is just 1 and does nothing else. I power cycled and still nothing. Customer said that before that the dishwasher would not drain. Console panel has peeled off and looks like moisture/water got into UI board (see picture). I cannot test draining because UI appears to be bad or main control.

We serviced a

GE REFRIGERATOR

Model ZIS420NRC

Near Minnetrista, MN 55359

Phillip

Job Details: 08/19/2022

Water was leaking from the drain pan under the compressor. The drain pan was cracked. I replaced the pan with the new style pan. I put it all back together and its working.

We serviced a

GE DISHWASHER

Model PDT715SYN2FS

Near Minneapolis, MN 55437

Delton

Job Details: 08/19/2022

"replaced motor, tested and no leaks. DIshwasher is working good."

We serviced a

KENMORE WASHER FRONT LOA

Model 11042822203

Near Minneapolis, MN 55417

Delton

Job Details: 08/19/2022

"Replaced boot clamp, tested with load of 6-7 towels and it agitated and spun out door boot still on. If door boot keeps popping off, maybe its bad bearings like PW says? Washer is working good as im here. I guess if it happens again can relate it to that."

We serviced a

KITCHENAID TRASH COMPACTOR

Model KTTS505EPA0

Near Plymouth, MN 55446

Phillip

Job Details: 08/19/2022

The compactor was stuck in a down position and the door will not open. The main drive gear was broken. I replaced the main drive gear and verified the Ram is compacting properly and coming back up like a should. .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Plymouth, MN 55446

Phillip

Job Details: 08/19/2022

The customer was concerned about the fan noise in the fresh food compartment. I was able to isolate the sound and the sound hes hearing is from the fresh food evaporator fan. I advised the customer that it seems to be when its on the high speed and it didnt sound that abnormal to me.

We serviced a

KITCHENAID DISHWASHER

Model KUDS03FTSS3

Near Osseo, MN 55311

Phillip

Job Details: 08/19/2022

The wash motor was locked up. I replaced the wash motor assembly. I ran it and its working good. The dishwasher is draining good.

We serviced a

KENMORE DISHWASHER

Model 665.13153K701

Near Roseville, MN 55113

Nate

Job Details: 08/19/2022

"7 flashes error code. Found an ornament that had partially melted on heater, but wasnt sitting on the heater. It was in the filter area. Put into test mode, the blue and red wire coming to the thermostat received 120 vac, but black wire by junction box has zero amps. Heater doesnt come on.; schdld next appmnt for 8/26 FRI !"

We serviced a

KENMORE DRYER- GAS

Model 110.795228

Near Minneapolis, MN 55418

Nate

Job Details: 08/19/2022

Not drying clothes. With vent connected it gets to 250 in about 10 seconds. Airflow is 34 mph behind the dryer and 18 mph outside. With vent disconnected the temp stayed at 100 because coils stopped opening up. Runs and heats great after replacing coils. Needs vent cleaned though too. ; used 1 5303931775 (COIL KIT) from stock

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model LSR7133KQ1

Near Watertown, MN 55388

Adam

Job Details: 08/19/2022

Unit would spin or drain. Noticed right away the lid switch was busted. Replaced lid switch 3949247V with truck stock one. Now unit is working properly. Collect $50 from American Home shield; used 1 3949247V (LID SWITCH) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHB0

Near Minneapolis, MN 55406

Nate

Job Details: 08/19/2022

Replaced bad motor which comes with sump assembly. Cleaned seals on drain pump and flow sensor. Runs nice and strong now.

We serviced a

SAMSUNG WASHER FRONT LOA

Model MISSING

Near Saint Paul, MN 55105

Nate

Job Details: 08/19/2022

"Customer told office it was leaking from the bottom. Upon arrival I found the filter out. I put the filter back in, no leaks.. He forgot to put filter back in. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

JENN-AIR RANGE- ELECTRIC

Model JDR8895AAS

Near Saint Paul, MN 55105

Nate

Job Details: 08/19/2022

Runaway temps when lower oven is on bake. Temp sensor and bake element already replaced. Looking at wire diagram it appears lower oven bake and broil elements are controlled by main PCB. WP5701M796-60. ; ordrd 1 WP5701M796-60 (Main PCB)

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2426TF4A

Near Saint Paul, MN 55117

Nate

Job Details: 08/19/2022

Replaced a bad touch pad that wasnt responding today and a bad latch. Now the touchpad responds great and it runs and doesnt stop. Used the touchpad and latch.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT8G8HW0

Near Minneapolis, MN 55407

Nate

Job Details: 08/19/2022

Still leaking from the drain pan. Replaced the pan and used the glue to better secure it. Also recommended putting shims under the back of the fridge to raise it so its level. Only charged part and tax. No labor.

We serviced a

BOSCH DISHWASHER

Model SHXM98W75N/10

Near Minneapolis, MN 55436

Nate

Job Details: 08/19/2022

"Giving E09 error. Needs a new wash pump with heater assembly. DW ordered one for me. 12008381. Please schedule for two time slots. Coming back Tuesday. Also, she will be adding Samsung fridge on that needs drain kit, sensor and possibly new fuse. ; schdld next appmnt for 8/23 TUE AM"

We serviced a

LG REFRIGERATOR

Model LMXC23746S/01

Near Victoria, MN 55386

Adam

Job Details: 08/19/2022

Unit was giving error code for the ice maker fan. Found that a bunch of frost around the fan evap cover. Steamed off frost. Then was able to access everything tested good customer could have left door open and caused issue. Unit is operating properly now and will let us know if for some reason comes back

We serviced a

GE RANGE- GAS

Model JGBP30WEW1WW

Near Saint Paul, MN 55105

Delton

Job Details: 08/19/2022

"Customer says making clicking noises but oven is heating. As im here working on the fridge the whole time oven was heating, keeping temperature and no making loud clicking noise besides the relay to turn on/off igniter and gas valve which is normal. Oven is working good as im here. Customer will use oven as normal."

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXSS6

Near Chanhassen, MN 55317

Adam

Job Details: 08/19/2022

Customer needs the stopper for the top rack rear rail. Thought on the phone they were explain the adjuster. Ordered WPW10195622 stopper. Reschedule for Tuesday the 23rd; ordrd 2 WPW10195622 (Stopper)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Chanhassen, MN 55317

Adam

Job Details: 08/19/2022

"Customer had a few different issue with unit. Customer thought there was a water issue. Found the unit filling just fine it just wasnt washing. The pump motor wasnt operating. Customer Also had the stopper on the top rack fall off which I was able to fix. Quoted blue book to do repair for the wash motor. Customer has confused on the labor part and thought it was included. I explained that the trip charge was but there is additional labor for part replacement.W11084656 motor is what I quoted. saved tckt , states that autho needed"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5600XW1

Near Minneapolis, MN 55410

Adam

Job Details: 08/19/2022

Unit wouldnt cycle. Found that the lid lock would just continuously click and never lock. Making it so it would never cycle. Unit needs new lid lock quoted customer and gave a great discount because she is a repeat customer. Ordered W10404050 lid lock ; ordrng 1 W10404050 (Lid lock)

We serviced a

ELECTROLUX WASHER FRONT LOA

Model EFLS527UIW0

Near Minneapolis, MN 55424

Adam

Job Details: 08/19/2022

Unit would leak a small amount. Ran unit a couple of times didnt see any leaks on the floor. Checked underneath and all looked dry. Took the top off and noticed some water on the dispenser hose. Dispenser hose has a small hole. Will need to be replaced. Dont carry that hose so ordered and rescheduled. I did put some red glue on the small hole because customer is still using the washer. Let her know this might not do anything. So at your own risk of running the washer and leaking. Ordered 134625700 hose ; ordrd 1 134625700 (Dispenser hose)

We serviced a

GE COOKTOP- ELE

Model JP350WV1WW

Near Minnetonka, MN 55345

Adam

Job Details: 08/19/2022

Installed new switch which kept blowing out the breaker. Now unit works properly with out blowing out the power. Usedwb24x29364 switched I ordered

We serviced a

BOSCH DISHWASHER

Model SHE65P054C/60

Near Osseo, MN 55311

Phillip

Job Details: 08/19/2022

The customer said the power button is broken but was still working. I verified the power button is broken and needs to be replaced. Im ordering the power button. ; ordrd 1 00424673 (Power button)

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED72HEDW1

Near Maple Grove, MN 55369

Adam

Job Details: 08/18/2022

Unit is a stacked unit in very tight spot. Customer complaint was it squeaky. Was able to sneak in to disassemble unit. Found the idler pulley was bad. Replaced idler. All the rollers were ok so I cleaned them then oiled. Also vacuumed all the excessive lent out. Reassembled unit and now unit is working great. Used 279640 idler from truck stock; used 1 279640 (ROLLER) from stock

We serviced a

BOSCH DISHWASHER

Model SHSM63W55N/11

Near Wayzata, MN 55391

Adam

Job Details: 08/18/2022

Unit wasnt powering. Found that the bottom out wouldnt work top would under the sink. Asked customer if he had any switches he didnt know what it did and found one and it powered on and off the outlet. Its set up for a good disposal and was plugged in to the switch outlet

We serviced a

KITCHENAID RANGE- GAS

Model KGRS303BSS1

Near South Haven, MN 55382

Seth

Job Details: 08/18/2022

The customers concern was the bake and broil options did not work well as well as the cooktop seem to be weak. Upon arrival an inspection I found a gas range had been installed. I pulled the unit out and looked over things finding a soft spot in the wall on the lower right hand corner and I notified the customer. I then checked the unit to see if it was set up for natural gas or propane. The unit had been set up for natural gas but the customer has propane. I switched over the conversion to propane and adjusted the burners. The bake option got to 350? in 10 minutes. The cooktop is now much stronger and I adjusted the flame so they would not blow out when they were switched to low rapidly. The range is now converted properly and is working as designed.

We serviced a

GE REFRIGERATOR

Model PFSS6PKWASS

Near Saint Paul, MN 55117

Nate

Job Details: 08/18/2022

"38 in fresh food and 20 in freezer. All fans running well, but compressor extremely hot. Evaporator is only frosting on upper left side. Has a sealed system issue. Told customer that it needs sealed system work."

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXSS6

Near Chanhassen, MN 55317

Adam

Job Details: 08/18/2022

Unit was leaking out the front. Started the dishwasher and opened the door and there was a extreme amount of suds. Customer is using the platinum packets which we know from experience cause a leaking issue. Cut out the suds with some oil and filled and drain a bunch of times to clear out. Once clear ran unit and didnt get any leaks. Everything seams like its working properly. Let customer to let us know if it leaks after they switch brands. If it does leak we will need new seals before returningW11177741 door sealWPW10497235 bottom seal

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS-3

Near Apple Valley, MN 55124

Nate

Job Details: 08/18/2022

"It continually runs. E1F4 error. Tested the relay and it tests as closed. Soldered a new relay on there but it wasnt a perfect match, the little terminals didnt quite fit right, so now the microwave doesnt continually run but it will only run for 3 seconds then stops. Had to order a new main PCB from Marcone. W11129648. Came back today to install. Installed new PCB and it works great now."

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258VEA3

Near Minneapolis, MN 55407

Nate

Job Details: 08/18/2022

"Fresh food is room temp and freezer is 35 degrees. Found evaporator iced over, but in forced defrost the heater comes on great. Steamed off evaporator. Needs a jazz board. . ; used 1 WPW10503278 (JAZZ BOARD) from stock"

We serviced a

LG REFRIGERATOR

Model LMX25981ST

Near Chaska, MN 55318

Adam

Job Details: 08/18/2022

Unit was leaking from back. Another company was there just over a year ago and replaced a junk of the line. Now it was leaking above that fix. I removed the line completely and started over. I had some left over line from a ice maker kit so didnt charge any parts for the customer just labor. Filled about a gallon of water and no leaks what do ever

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2322MS9

Near Chaska, MN 55318

Adam

Job Details: 08/18/2022

"Unit has a different issue then last time. Unit isnt frosting up like it was before. Unit is showing signs of sealed system issue. The have the freezer set at the coldest temp and still only reading at 6 degrees so meat is frozen but ice cream was soft. The frost pattern on the evap isnt existing. But it is cold. Unit has a slow leak and just cant keep up to cool system. The damper on the fridge isnt operating correctly also but that doesnt explain why we dont have a frost pattern if anything that should help build up the freezer. I even shut the fridge down steamed the evap then restarted unit to check frost still no frost pattern was getting cold but not the way it should be see photos. One photo is when i first got there the other is after steam; snapped 3 QuickPics, states that autho needed"

We serviced a

LG DRYER- GAS

Model DLGX2656V

Near Big Lake, MN 55309

Seth

Job Details: 08/18/2022

Dryer does not heat. The igniter had failed. I replace igniter and cleaned the dryer. I watch temperatures hooked up and its cycled at 105 and 225. The dryer is now fixed. note the house was in the middle of a giant construction project. I warned customer about smells coming from burning VOCs and send her an article.; used 1 SDE365 () from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSJ

Near Saint Joseph, MN 56374

Seth

Job Details: 08/18/2022

"I replaced the damper and tested, the valve opened and started cooling the fridge. It is now fixed. Note fridge and freezer were overloaded, cold and hot spots are likely until they rearrange the fridge."

We serviced a

DANBY FREEZER

Model DUFM085A4WDD

Near Blaine, MN 55434

Phillip

Job Details: 08/18/2022

The customer said on Tuesday the meat started to thaw and the door was not making the vacuum sound the she normally hears. The customer said this happened back in April but then it started to work after she unplugged the freezer and defrosted it. Today it was freezing food inside. The customer said it started to work last night. This a manual defrost so the shelves build up with frost. All the shovels had frost on them and some had a lot of frost. The door bins have moisture on them too. It felt like the door was rubbing on something when I closed it. I removed the door and greased the door pin. The door seals good. Today I found no issues with the freezer. I advised the customer that theirs not much space between the door bins and the shelf. I advised to make sure nothing is pushing on the door .

We serviced a

ELECTROLUX WASHER FRONT LOA

Model EFLS527UIW1

Near Dayton, MN 55327

Phillip

Job Details: 08/18/2022

When water starts to fill in the very beginning it comes in a real slow it will make a whistle sound and And sometimes water will shoot in a little faster. I thought the issue was with the main water valves I replaced the main water valves and ste doing the same thing. In the very beginning when it first fills it feels very slowly and then I dont know if its switching to the main fill but then water will come in faster. Now there may be an issue with the dispenser assembly. The whole dispenser assembly does not come out of one. I would need the tub dispenser cover. The cover does not look like its in stock and may be on backorder. Please see if the park can be located and then call the customer to reschedule. It will probably not need the water valve so I will have to adjust the quote once I get it fixed.Dispenser cover 5304514794; states that autho needed

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Rogers, MN 55374

Matt

Job Details: 08/18/2022

"Customer complaint is, NO COOL FRIDGE/FRZR - ITS SPOILING FOOD-LEAKS DOWN THE BACK & UNDER MEAT TRAY-IM WKS INTERMIT. Inspected and tested. This refrigerator has both the ice maker and FF evaporator issues. Needs the drain kit, add on heater and defrost sensor. Customer doesnt want us to do the ice maker kit. Installed new defrost sensor, drain kit and add on evaporator heater. Tested and its working great. Refrigerator is now fixed. ; used 1 SH502 (HEATER), 1 DA32-10104N (TEMP SENSOR), and 1 DA82-01415A (DRAIN KIT) from stock"

We serviced a

GE REFRIGERATOR

Model GTE16GTHCRWW

Near Minneapolis, MN 55407

Delton

Job Details: 08/18/2022

"Not making noise as im here but pretty certain that it is evaporator fan motor as i can wiggle it and makes similar noise to what customer was hearing. I replaced fan motor, tested and refrigerator is running quiet and workin good.I did not use condenser fan motor"

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV48H7400EW/A2

Near Hanover, MN 55341

Matt

Job Details: 08/18/2022

"Customer complaint is, NO HEAT. Inspected and tested. Found the heating element had failed. Quoted customer $370. to install new heating element. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 200F and 125F. Dryer is now fixed. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA

Near Saint Michael, MN 55376

Matt

Job Details: 08/18/2022

"Customer complaint is, FRZ DRAWER HANDLE IS CRACKED & FRIDGE SHELF IS CRACKED. Installed new freezer door and bottom right FF door bin. Refrigerator is now fixed."

We serviced a

GE REFRIGERATOR

Model PSW26RSWASS

Near Eden Prairie, MN 55347

Adam

Job Details: 08/18/2022

Added a bunch of photos of plug and wiring harness. I did install the new flow meter for now. Customer will have the company not hook the water up when they are done with the floor and call us out to have us hook water up and check for leaks

We serviced a

WHIRLPOOL DISHWASHER

Model WDF320PADS3

Near Minneapolis, MN 55431

Delton

Job Details: 08/18/2022

tested and dishwasher is draining and workin good. This dishwasher has weird setup as water and drain hose goes through floor and there is like a 10 ft extension of drain hose to the wash tub in the basement from the dishwasher. But dishwasher is working good and draining good. Wash tub was backed up and not drianing and the hose fro dishwasher was submerged in the washtub water. I pulled it out and explained that it cant be in the water and I suspect that maybe something was clogging the drain as the wash tub is backed up. I explained to customer and he will use dishwasher as normal and call back if problem still persists.

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB835DW3

Near Burnsville, MN 55337

Delton

Job Details: 08/18/2022

Getting stuck key error and door lock error. When im here washer is working good. Customer will try door lock himself then if problem persists probably replace washer since part is very expensive.

We serviced a

GE DRYER- ELECTRIC

Model DBSR463EG2WW

Near Lakeville, MN 55044

Delton

Job Details: 08/18/2022

"Added the arcade switch, tested and dryer now starts and is working good. But the plastic console panel, customer tried to remove it and broke the bottom plastic slide in tabs to secure the bottom (see picture) so it is a little loose but it still functions fine.; used 1 SWITCH-PUSH (PUSH BUTTON SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4800BQ1

Near Farmington, MN 55024

Delton

Job Details: 08/18/2022

"I replaced drain pump last time with LG pump and has failed, just hums. Either bad part or not deigned for this model even though it fits. Ordering drain pump specifically for this model. Ordering part and rescheduling.; ordrd 1 WPW10661045 (Drain pump)"

We serviced a

GE REFRIGERATOR

Model GFE28HMHGES

Near Minneapolis, MN 55438

Adam

Job Details: 08/18/2022

Unit wasnt cooling the fresh food compartment. Found with SmartHQ that the fresh food evap fan wasnt working. Quoted customer for a new fan and installed. Tested fan works great. Also did the software update on this unit also. Now unit is working properly. Used truck stock partwr60x26866 ; used 1 WR60X26866 (FRESH FOOD FAN) from stock

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1050REC1

Near Saint Paul, MN 55114

Nate

Job Details: 08/18/2022

Not draining again. Ended up finding a bunch of sludge in the drain line and garbage disposal. Cleaned that out. Drains great now.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5700XW2

Near Albertville, MN 55301

Matt

Job Details: 08/18/2022

"Customer complaint is, NOT DRAINING AND SPINNING. Inspected and tested. Customer said it sounds like a airplane taking off when spinning. I can spin the drum by hand and its really loud. The actuator isnt working in test mode."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Otsego, MN 55301

Matt

Job Details: 08/18/2022

"Customer complaint is, NOT COOLING ANYMORE. FRENCH DOOR. FREEZING IN CRISPERS. FREEZER FOOD IS SOFT. NOISY. Inspected and tested. Found both compartments were in the 50s. I removed the freezer evaporator cover and there was no frost on evaporator. I put refrigerator into test mode and turned the compressor on and the freezer evaporator only got frost on the first 8 inches after running for 15 minutes. The sealed system has failed. There is a ball of ice in the FF compartment behind the bottom drawer because its running nonstop to try and keep up."

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV176NTF

Near Elk River, MN 55330

Phillip

Job Details: 08/18/2022

"The customer said the breaker would trip when they would open the door while it was on but now it trips as soon as they press start. I found the monitor switch was bad. I replaced the switch bracket and all 3 micro switches. Its working good now. I advised to not open the door while its running. ; used 1 5304509457 (SWITCH HOLDER), and 3 MICRO7 (3/16' MICROSWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Otsego, MN 55330

Phillip

Job Details: 08/18/2022

The customer complaint was water not coming out. I found water was not coming out. I removed the tubes from the main valve. I found calcium build up in the tubes and valve. I cleared it out and not it all works good.

We serviced a

GE WASHER TOP LOAD

Model GTW680BSJ5WS

Near Elk River, MN 55330

Phillip

Job Details: 08/18/2022

"The customer complaint is the washer will make a clunking sound during agitation. I ran the washer on a diagnostic agitation and spin test. During both cycles I can hear slipping and clunking inside the gear case. I also found the belt is deteriorating and in pretty rough shape. It will need a new belt and gear case assembly. I quoted the customer bluebook for both parts labor tax and shipping, the customer declined the repair at this time. I put a picture of the quote and photos.if we do the repair please mark for 2 hours."

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV36J4000EW/A3

Near Minneapolis, MN 55418

Nate

Job Details: 08/18/2022

Not heating. Took dryer apart, heater assembly tests as OL. Bad heater. Replaced with DC97-14486AG. Heats great now. Vacuumed lint out and oiled rollers. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock, Cllctd $251.13 CC Ref # 4536986816, Job Cmpltd, O-emld tckt [Tckts\58937a.png] (via SDM)

We serviced a

GE MICROWAVE

Model JVM3160RF4SS

Near Minneapolis, MN 55442

Nate

Job Details: 08/18/2022

"Unit dead. Found a bad 20 amp fuse, along with really worn down switch holder and microswitches. See attached photo. May just replace. Husband and wife will talk it over."

We serviced a

WHIRLPOOL REFRIGERATOR

Model EEB192MKNR0

Near Elk River, MN 55330

Phillip

Job Details: 08/18/2022

The issue is the whole unit will not cool. I found nothing running. If I tapped on the fresh food thermostat the fans and compressor started to run. I replaced the thermostat today. I turned the thermostat to setting 5. The compressor and fans came on and it started to cool. I advised the customer to give it the rest of the day to cool.

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF42H5200AW/A2

Near Maple Grove, MN 55369

Matt

Job Details: 08/18/2022

"Customer complaint is, DOES NOT COMPLETE A CYCLE, DOESN'T SEEM TO FILL RIGHT. Inspected and tested. Started a quick wash cycle and everything was working accept when it went into a spin it would shake a lot and sometimes stop and restart. I started it on a normal cycle and it filled and agitated great. All the valves work in test mode and its draining great. Looks like the rear bearing and spider are failing causing it to shake and not allowing it to go into a spin."

We serviced a

MAYTAG DRYER- ELECTRIC

Model MDE6200AYW

Near Maple Grove, MN 55369

Phillip

Job Details: 08/18/2022

"The customer complained was the dryer was not working properly and were not heat. When the dryer was plugged in I found it was not getting proper voltage to the dryer. I wiggled the power cord and the dryer started to work. I am plugged dryer and found the L1 terminal on the power cord was starting to melt. The power cord needs to be replaced and the outlet needs to be replaced. I called the owner gave him the update he gave me the go ahead to replace the cord I said to leave it unplugged because he will have the outlet repaired. I replace the cord and sent the customer pictures.; used 1 CORD-3PRONGDRYER (84617 3 PRONG DRYER CORD) from stock, states that autho needed"

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WGD4950HW0

Near Minneapolis, MN 55418

Phillip

Job Details: 08/18/2022

"The customer complaint was the dryer drum would not spin. I turn the dryer on, I heard the motor start but the drum does not spin. I found the belt is broken and the left roller would not spin. I quoted BB for the rebuild kit. I replaced all parts from the rebuild kit and now the dryer works great. ; used 1 4392065 (REBUILD KIT) from stock"

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF45K6500AW/A2

Near Minneapolis, MN 55410

Delton

Job Details: 08/18/2022

"Found that control board is bad. Power goes to it and when pushing power it just clicks but doesnt power on and LED on board is not lit. Main board part is not in stock. Please look for part and see if you can find it. Also order inverter board incase, I saw some people saying could be either board.Main board DC92-01803J; also order inverter board DC92-01531C (just incase but quote for main board)Contact customer when part is found. .; saved tckt"

We serviced a

FRIGIDAIRE FREEZER

Model FFU21F5HWB

Near Clear Lake, MN 55319

Seth

Job Details: 08/18/2022

Not cooling right dont think fan comes on. I found the fan did come on but the defrost drain was blocked and unit wasnt breathing. I defrosted the fridge is cooling well.

We serviced a

BOSCH REFRIGERATOR

Model B10CB80NVW/07

Near Minneapolis, MN 55405

Nate

Job Details: 08/17/2022

"Fresh food 55 degrees and freezer zero. Compressor running and coils hot. Evaporator freezes over when compressor runs. Evaporator fan isnt running though.. I also leveled feet and cleaned out dog hair. ; ordrd 1 00795952 (Fan)"

We serviced a

UNKNOWN DISHWASHER

Model CDW5TCMS

Near Maple Grove, MN 55311

Phillip

Job Details: 08/17/2022

"I removed the old dishwasher and put it out front. I installed the new dishwasher and let run to test. All good no leaks. The customer was on the phone so I could not collect the payment. The charge that needs to be collected is 110.; snapped 4 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL DRYER- GAS

Model LGV7646AW0

Near Lakeville, MN 55044

Delton

Job Details: 08/17/2022

"Found that flame sensor is shorted and not sending power to igntier. Replaced flame sensor and gas coils. Tested and dryer is heating and working good.; used 1 WP338906 (SENSOR), and 1 5303931775 (COIL KIT) from stock"

We serviced a

KENMORE WASHER FRONT LOA

Model 79642192900

Near Rogers, MN 55374

Adam

Job Details: 08/17/2022

Customers complaint is GRINDING NOISE. Right when I tried to spin by hand wasnt loud but then put unit to spin cycle and it was a loud grinding noise. Disassembled the back cover and found the nut loose on the rotor. Removed the rotor to inspect and found it was stripped where it fits the the shaft. Unit would need a new rotor for sure. Installed ordered rotor Part number 4413ER1003B tested unit for agitate and spin. Now unit is working properly

We serviced a

GE MICROWAVE

Model JVM316ORF8SS

Near Buffalo, MN 55313

Seth

Job Details: 08/17/2022

"Customers complain as the microwave went dead. Upon arrival and inspection I found that the vent fan had been improperly installed and it was not cooling magnetron and high-voltage system while it was in use. To repair this job we would need the following parts WB27X10927 - magnetron, WB20X10048 - tco . The customer is going to work with the builder who just installed it to come back and fix the fan positioning and leave it down so we can finish the repairs. The customer will call us when the unit is uninstalled and fans have been properly oriented so we can complete the repairs before his builder reinstalls. .; ordrng 1 WB20X10048 (Tco) and 1 WB27X10927 (Magnetron)"

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV448AEP/XAA

Near Rosemount, MN 55068

Delton

Job Details: 08/17/2022

"Found that the thermistor is out of range and giving error. Customer approved estimate. I replaced thermistor and cleaned out inside dryer of lint build up, tested and dryer is running and cycling heat good.; used 1 WP35001191 (THERMISTOR) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RFG298AARS/XAA

Near Corcoran, MN 55340

Matt

Job Details: 08/17/2022

"Customer complaint is, NOT COOLING. Inspected and tested. Both compartments were in the 50F. The freezer evaporator was completely frosted over. Everything tested good but the sensor. Also the FF evaporator drain is frozen causing water to pool on the floor. Customer approved repairs. Parts on order. I need 2 hours on my return trip. ; ordrd 1 DA32-10105R (Defrost sensor)"

We serviced a

AMANA WASHER TOP LOAD

Model ALW480DAW

Near Saint Michael, MN 55376

Matt

Job Details: 08/17/2022

"Customer complaint is, LEAKING WATER. Inspected and tested. Found the tub seal was leaking onto the transmission and the transmission is loud. ."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSG/AA05

Near Otsego, MN 55330

Matt

Job Details: 08/17/2022

"Customer complaint is, FLEX DRAWER IS STUCK AT -1. Inspected and tested. Found the flex drawer display button is not responding. I found the rail wiring harness is severed. Needs a new harness. Customer approved repairs. Installed new flex drawer rail harness and tested. Refrigerator is now fixed."

We serviced a

GE MICROWAVE

Model PSB9240SF2SS

Near Otsego, MN 55330

Matt

Job Details: 08/17/2022

"Customer complaint is, NO POWER- FLIPPED BREAKER- NO DIFFERENCE. Inspected and tested. I think the power control board or low voltage transformer have failed because everything else tested good. The model number is scratched off, but I found one by scanning the QR code. I attached pictures of this. I also attached pictures of the stickers on the parts with number on them. Dana can you see if you can find these parts please and call and give the customer a quote. Can you make sure and add on the oven cart charge and reschedule me 2 hours if I go back. Customer also wanted a quote for replacing the display board, because the letters on the display have been goofy sense it was about 2 months old. ; saved tckt"

We serviced a

LG WASHER FRONT LOA

Model WM3470HWA

Near Maple Grove, MN 55369

Phillip

Job Details: 08/17/2022

The issue was water was leaking and ending up on top of the pedestal under the washer. I ran the washer on all the cycles with warm hot and cold water and I never saw any water leaking. I checked all the hoses everything was tight I checked the gasket and that is good around the door. I cleaned the vent mushroom cap. Advise the customer to run a clean cycle with the washer cleaner.

We serviced a

LG DRYER- ELECTRIC

Model DLEX3370V

Near Sartell, MN 56377

Seth

Job Details: 08/17/2022

Loud when tumbling. I replaced the failed rollers and cleaned the dryer. I tested with and without a load. It is now fixed.; used 1 4581EL3001E (ROLLER kit) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25QFWH00

Near St. Cloud, MN 56301

Seth

Job Details: 08/17/2022

Leaking water. Failed dispenser door seal. Parts on order.; ordrd 1 W10823377 (Ice door kit)

We serviced a

GE DRYER- ELECTRIC

Model GFD55ESSNOWW

Near St. Cloud, MN 56304

Seth

Job Details: 08/17/2022

Makes a noise when it tumbles. Foreign object was in the baffle. I educated the customer about cleaning out their pockets. The dryer is working as designed.

We serviced a

LG DRYER- ELECTRIC

Model DLE5001W

Near Becker, MN 55308

Seth

Job Details: 08/17/2022

Popped TCO again. I checked the vent and it was at 11mph. I spoke to the customer and they owed me to install a new TCO. The dryer temps cycled at 201 unhooked per customer I left the duct off. I quoted a motor on the off chance the vent was clear of obstruction and its just that the dryer motor is too weak to push the exhaust out of the house. ; used 1 6931EL3003D (THERMAL FUSE) from stock

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2411NS1A

Near Mound, MN 55364

Adam

Job Details: 08/17/2022

Unit is leaking. Found once disassembled unit was leaking from the motor. Quoted customer for a new motor. .

We serviced a

GE WASHER FRONT LOA

Model GTW465ASN1WW

Near Blaine, MN 55449

Matt

Job Details: 08/17/2022

"Customer complaint is, CHAIN GOT STUCK IN IT. Took agitator and off and removed chain. Washer is now fixed."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW03

Near Minneapolis, MN 55412

Phillip

Job Details: 08/17/2022

The evaporator fan was not working. The fan motor was failing. I replaced the fan and made sure the supply duct was clear. The fan is working good.

We serviced a

MAYTAG RANGE- ELECTRIC

Model MER5750BAW

Near Apple Valley, MN 55124

Delton

Job Details: 08/17/2022

Tested oven temperature and oven preheated. Tested 4 cycles at 350 degrees and was getting an a average of 345 degrees. I informed customer that it was pretty close but i adjusted the oven temperature setting up by 10 degrees. Oven is heating and working good as im here. Customer was certain that oven is broken. They will use the oven as normal and call back if they have further issues (sounds like theyll be calling back)

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Saint Paul, MN 55104

Nate

Job Details: 08/17/2022

Motor not running and circulating water. Has a bad motor. W11085683.