Service History 14

"Confirmed that washer needs a new transmission and clutch. It was working really hard and not spinning out, and the motor started overheating. Quoted the customer at 4:25 for a new clutch and transmission. Told her if the motor is compromised that motor would cost an additional $180. She is going to talk it over with husband. Call her tomorrow to follow up."

The door switch is broken. Ordering the door switch. ; ordrd 1 WP3406107 (Door switch)

The control fuse is blown. The door is real hard to open. This model needs the door latch assembly updated kit and the new 20 amp fuse. The office will call it in the AHS. The part is on back order. Kit 5304523454Nothing was ordered. ; states that autho needed

I verified the tub bearing was bad and loud when it spins. I replaced the tub bearing assembly. Tested and its much better. ; used 1 W10435302 (CABRIO BEARING KIT) from stock

Getting a few pressure sensor error codes. Ran test mode twice and it passed. The customer said when she plugged it back it the washer started to fill. Ordering the sensor. Pressure sensor WPW10448876F5-e4 F8-e1 f3-e1 f8-e3 ; ordrd 1 WPW10448876 (Sensor)

I found the belt was broken. I replaced the belt. Its working good. ; used 1 WP40111201 (BELT) from stock

Customer complains that the washer will not finish cycles. It makes an intermittent beeping noise at different times and wont always finish. Upon arrival and inspection I could find no stored error codes. I tested the washer and it ran perfectly. I checked all the Molex connectors me and sure that had good connections. No issues were found

"Complaint was unit not spinning, has a bad transmission Customer declined repairs."

"Complaint was unit loud. Replaced idler, not an easy repair unit stacked in closet. Issue fixed. ; used 1 DC93-00634A (IDLER PULLEY) from stock"

"Complaint was unit not heating and gas smell. Gas valve is bad. Tried coils didnt fix it. Unit also had a small fire in unit as well. And kink in the gas line behind unit and hard piped. Ordered new valve but customer needs to call us when gas has been updated and repaired. Also vent has to be cleaned.Customer will call and schedule when gas has been fixed. Also customer was very apprehensive about repair, though I was maybe trying to take advantage of her, I tried very clearly explaining that she has a good machine and that I would fix it. I told her I could ask for a cash out but she said no just fix it but was still worried about it.......; ordrd 1 280119 (Gas valve)"

Installed new drain pump. Call and collect please.

"Customer complaint is, spring that holds door broke. Installed new spring and tested. Dishwasher is now fixed."

"Customer complaint is, DOOR GASKET ISSUE. Found the right FF door gasket is ripped. Installed new door gasket. Refrigerator is now fixed."

Had a bad lid latch. Installed new one. Runs and locks/unlocks great now.

Came and installed the new sump assembly and realized when it came to the final two wires to connect that it was not the right sump assembly. Had to order another one which is a different part number.; ordrd 1 Dd82-01065B (Sump assembly)

"Still not draining. Confirmed drain line clean. Has a bad drain pump. Since some labor was charged last time, I took most of the labor off of this repair. Charged blue book for the part. Replaced, filled it with water, cancelled the cycle and it drained perfect.; used 1 A00126401 (DRAIN PUMP) from stock"

"Leaking out front. Replaced torn boot. Runs great now, no leaks."

"Customer complaint is, DISP ONLY WKS IF TAB IS HELD CERTAIN ANGLE. Took apart and inspected dispenser assembly. The only thing I see is the paddle assembly button that contacts the switch is a little worn. Customer approved installing new lever. Installed new lever and tested. Water is now dispensing great. Refrigerator is now fixed."

"Customer complaint is, HAS POWER BUT WON'T TURN ON. Found the main board is fried. Needs a new board. Installed new board and the board I got is bad. Installed second new board and tested. Dryer is now fixed."

"Customer complaint is, WATER ON TOP OF COUNTER WHERE SAFETY VALVE IS FOR DW? Found the water was coming out of air gap on the back of the sink. Took apart air gap and it looked good. Found there was a little bit of buildup in the hose that goes from the air gap to the garbage disposal. Sucked it out with my vacuum and now its draining great. Advised customer to have a plumber come take a look at it, they might need to redo the plumbing underneath the sink to keep this from happening again."

"Running loud and wont latch. Bad lid latch assembly and bad bearings. Replaced bearings and latch, works great now.; used 1 W10435302 (CABRIO BEARING KIT) from stock"

Complaint was unit not heating needed thermal Vent is bad issue fixed but vent needs cleaned. ; used 1 6931EL3003D (THERMAL FUSE) from stock

"The evap is totally frozen solid, both compartments are too warm. Ice is melting. This unit is from the early 90's. Hopefully it is a timer or a bi metal. They are going to defrost it so they can get it cooling again. (by FW)"

The dryer tumbles nicely and works well on air fluff. She gets a gas smell when heat is selected. I am guessing coils. (by FW)

"Not draining. Vacuumed all water out. Took apart sump assembly. Didnt find much debris in there. Cleaned it out, verified that I could suck water through well. Filled dishwasher three times and drained three times and drained great each time."

"The far left knob is loose. All the knobs are loose on that switch but all the knobs are tight on the other switches. The switch is missing the little black clip that holds it in place., ordrng Black Knob Clip (by FW)"

Washer tub filled and overflowed and flooded basement. Found that water valves are rusted and shorting out and Im guessing the solenoid stuck on and constantly ran. Also replaced both pressure sensor switches. Comes as a kit with new pressure hoses. Ordering parts and rescheduling.; ordrd 1 Wpw10144820 (Water valve assembly) and 1 Wpw10403282 (Pressure switch assembly)

The drain pump would not drain out the water. I found the impeller on the motor was loose. I replaced the drain pump and now its working good. ; used 1 4681EA2001T (DRAIN PUMP) from stock

customer complained of a loud noise. Upon arrival and inspection I found the unit had to come home for mice. I cleaned it thoroughly as well as replaced the idler. the dryer is now fixed. Note the customer had had service previously and already paid for an idler that was uninstalled. I know this is outside normal bounds but I did this for her because shes a good returning customer will continue to send us business. The dryer is now fixed.

I replaced the infinite switch and tested the range. It is now fixed. Please send a invoice via US mail thank you.

Customer complains that the fridge freezes food in the fresh food section. She has had many issues over the last few months and will only accept replacement. I suspect The fridge has a sealed system issue is running overtime causing the freezing. I know Paul and Delton both have had this issue after replacing both the board and the thermostat. See SD quickpics for all the previous notes from Centerpoint gas. One way or the other this either needs to go to authorizations or be transferred for a failed sealed system. Note this customer was extremely agitated when I arrived incredibly unhappy I dont feel there is anyway to please her outside of a replacement. I recommend distancing ourselves as she is a time bomb. When I arrived I measured 34 at the back bottom corner of the fresh food section. I had mid teens in the freezer section. The manual air valve was in the optimal position for warming up the fridge and cooling the freezer the temperature was adjusted accordingly with what the owners manual said. for her issue. There is a note from Centerpoint gas that says theres no further repair possible on this refrigerator.; saved tckt

New issue bill for labor. Customers new complain is the dryer makes funny humming noise during the cycle after they had the dryer vent cleaned. Original complaint was dry are not drying this is due to a bad vent.Upon arrival and inspection I watch the dryer cycle and after the third cycle the gas valves begin to chatter. I replaced the failed coil kit and watch for five more cycles. The noise went away. The dryer is working as designed.; used 1 5303931775 (COIL KIT) from stock

"Replaced water valves and UI board, tested and washer turns on/off every time and no longer leaks from valves. Washer is working good."

Customer complains to cycle will not complete and the dishwasher is not working and getting an F2 error. Upon arrival and inspection I found a single drawer unit. The dishwasher was heavily contaminated and the rotor would not turn freely by hand. I removed the spray arm filters and rotor assembly and found mineral chunks keeping the unit from spinning freely. I cleaned it and put it back together the rotor spins more freely but not as it should. The contamination is so bad the unit is unable to work as designed. Please call Into Authorizations as I dont know if they will do anything to help this customer due to the extreme contamination. The customer will call us back on Monday morning and tell us if the unit has recovered after use I have a citric acid base cleaner over the weekend.; saved tckt

Customers concern is that the air fry option is not working as designed. They feel the fan is not working during the cycle. I called and spoke with technical support theres very little documentation on this new model. After having a conversation with them I checked voltage from the main board down to the convection fan assembly. I found 120 volts AC at the fan but the fan was not turning. The fan blade and fan spins freely without obstruction. The unit needs a fan - eau61865305 it appears that they have zero at the factory currently per Marcone. Please source part and see quote attached an SDquick pics.; saved tckt

I found ice build up all over the ice bucket and Im the ice compartment. After I was able to get the ice housing out I found that the fill tube was no straight and slightly bent to the left. Per the Lg bulletin I bent the fill tube to the right so the water goes in the middle of the fill cup and will not spray out the top. I did two fill test and water does not drip out the fill cup.

Complaint was unit timer not working right. Needs new console and timer. This is a rental and they will let us know if they want repaired. Quote is $515.00 roughly. Unit is about 5-8 years old

"Customer complaint is, NOT COUNTING DOWN, KEEPS RUNNING AND RUNNING AND RUNNING. Inspected and tested washers. Everything was working great and there was no stored error codes. Customer put on a load of clothes on a normal cycle and I watched it the whole 60 minutes and it ran through great. Washer is operating normal for me."

"Gas leaking from burner valve. Replaced, tested all burners with blue liquid, no leaks and works great now."

Dishwasher stopped mid cycle with water still on bottom and soap dispenser not opened. I ran test and completed. Ran quick cycle and dishwasher went through to dry cycle.Dishwasher is working good as im here. Im guessing maybe something was pushing against the door and it popped open and stopped cycle when washing because all functions are working as Im here. No faults found.

"Found that mounting brackets broke and loose in cabinet. Leveled out dishwasher, secure to cabinet, tested and dishwasher is level and secure. Dishwasher is working good.; used 2 WP8269145 (MOUNTING BRACKET) from stock"

Wont turn on. Found that there is power to board but no power out. Ordering parts and rescheduling.; ordrd 1 Wd21x24901 (Control board) and 1 Wd21x23461 (UI board)

Complaint was when you select wash cycle and start it its fills then drains and nothing more. In diagnostics it works fine all parts. You try a casual cycle and it fills then immediately drains. And shuts off. No saved errors. Needs a new control board. Customer declined repair.

Installed 2 igniters and tested issue fixed.

Customer was given 11-1 he put sign on door saying come back at 12 He will have to be rescheduled. Not answering texts or calls or doorbell. We should get model and order new button pad. Phil or Dana please see if we can order parts ahead of time come back with buttons/UI sounds like this guy is going to be difficult to get scheduled. ; saved tckt

Installed hinges issue fixed.

"Replaced parts, tested and dryer is running quiet, heating and working good."

Water is leaking out from the tub seal. Ordering the parts below. Blocking for 2 slots. Tub seal 5303279394 26.81Hub drive 134418700 24.38Bearing 3204405 30.89Belt 134511600 6.47Bolts 137539500 2 6.31Bar 137107000 8.37Trunion 131545101 46.22Bolts 5 137546400 8.98; ordrd 1 5303279394 (Tub seal) and 1 134418700 (Tub drive) and 1 3204405 (Bearing) and 1 134511600 (Belt) and 2 137539500 (Bolts)s and 1 137107000 (Bar) and 1 131545101 (Trunnion) and 5 137546400 (Bolts)s

"Customer complaint is, CONTROL PANEL NOT WORKING. Found the control panel has failed. Needs a new control panel. Part is not in stock anywhere. I put one on back order through Sundberg Chicago. Will have to follow up with customer and reschedule when we know when will get the part. ; ordrd 1 117512430 (Control panel), states that autho needed"

"Has a bad water valve which is leaking continue into Icemaker, jamming it up with a stalactite. Even without ice in it after steaming it, it wont cycle. Needs new Icemaker and water valve. AEQ72909602 and water valve Aju72911115. ; saved tckt"

"Running loud. Needs 4 new rollers. Installed rollers, vacuumed out a ton of lint, oiled rollers and idler pully. Runs and heats great now.; used 4 WPW10314173 (ROLLER) from stock"

"Three hoses are leaking water. 421015P, 420938, 478149. Cant find anyone who has these. Confirmed all three are leaking. Can Phil or Dana try and find these?; O-emld tckt"

"Told by inspector that dishwasher was leaking. Looked it over, and there is uniform dust under dishwasher, zero evidence of water. In pan under bottom drawer, there were a few drips, but after inspecting found that it was from the condensation on the ceiling of the bottom drawer, which drips a little when you have the drawer pulled out. Its normal. Nothing leaking. Everything good."

"Customer complaint is, ICE MAKER NOT WORKING AFTER CUST CAME BACK FROM LONG TRIP. Found the water supply chute was iced up. Defrosted chute and tested. Ice maker cycled and filled with water. Ice maker is now fixed."

"Customer complaint is, LOUD AT SPIN- SOUNDS LIKE METAL SCRATCHING & SMELL BURNT RUBBER. Found the drum is really loose and barely attached at the back. Bearings have failed. Washer needs to be replaced."

"Customer complaint is, NOT DRYING WELL OR COMPLETELY. Inspected and tested dryer. Dryer is cycling between 230F and 140F. Air flow on outside of house is 15mph. Sensor bars test good in test mode. Dryer is operating great for me. Recommended customer try using a timed dry cycle and see if they get better drying results."

I found the ice bucket was not able to lift up and be pulled out because it was hitting the bottom of the ice maker. The ice maker was not clipped in on the left side. I removed the ice maker and reinstalled it. Now the bucket works good. The customer was able to remove it.

I found no problem with the heater. In diagnostics the f7-e1 not heating error code came up. The heater does cycle on in diagnostics and when I ran a 1 hour wash. At the end of diagnostics no other error codes came up. I advised the customer to clean the dishwasher with a cleaner and then vinegar. I also advised to run the hot water from the sink before starting the dishwasher and try running it during the day versus at night.

"I found the high voltage fuse was bad. After testing I found the door switches were failing. I replaced the 3 door switches and 20 amp fuse. Its working good now . ; used 1 20AMPFUSE (20 AMP FUSE), and 3 MICROSWITCH-3/16 (3/16 MICROSWITCH) from stock"

The timer does not advance on any cycle. I set the timer to time dry and verified it does get 120 the motor. The timer motor is not spinning. Ordering the timer. ; ordrd 1 WPW10185992 (Timer)

"The left door and freezer door shut fine. The right door was getting hung up by the cam. The door is only designed to pull in at the last couple inches. The plastic camOn the door needs to crab the hook on the bottom hinge. I put some grease on the cam and hinge, I also raised the front so gravity will help close the door. The door shut better. Advised the customer that the 2 doors will close differently because of the weight in the door and the right door has the cam and the left door does not."

The touchpad is not responsive on the unit. She pushed the normla cycle a bunch of times and it did nothing. She finally got the lights on but could not get it to start then. Needs a new touchpad. The touchpad is not available. It is probably going to have to go on BO. Diagnose and we will put on BO if it is needed for sure. 117512430 - Part number (by FW)

This fridge is really loud. This unit has an inverter compressor. They had a video to play for me. They are going to call LG and have them replace it. Please close out and bill out. (by FW)

The lower oven is not baking. The bake element is blown out on the letf front side. Please ship a new bake element to Matt and schedule the customer. (by FW)

"Dishwasher will stop mid cycle with water still on bottom. Found that top rack had resistance when trying to push door closed and very little pressure popped the door open. Found that there was a cup pushed back against the spray arm causing upper spray arm insert resistance on rack.Removed cup, tested and dishwasher drains and no issues. I showed customer where to not load dishes in that area. also there was no high loop, routed high loop for drain. Tested quick cycle and dishwasher is working good."

The unit is dead. There is a switch under the sink with some goofy wiring and the dishwasher did not work in either position. I am guessing the board is locked up. We will need to troubleshoot this. Don't forget to try the new thermistor if the heater won't work in diag mode. (by FW)

"The motor coupler was bad. ; used 1 285753A (DD COUPLER), and 1 80040 (DOGS) from stock"

The display was flashing like it wanted to start but nothing would happen. I tried to cancel and drain but the cancel button did not respond. I put into a diagnostic test and it ran for a long time but seem to finish and pass the test with no error codes. After running a diagnostic cycle and power cycling the dishwasher three times I am still getting the same issue. The auto light will flash but the cycle will not start and you cannot do a cancel drain. It will not let you select any other cycle other than the auto. The issue is either with the main control board or the wash pump assembly. I gave the customer a quote for each but they wanted to think about it. I added the quotes to pics.Motor 00753351Control board 00752734

Dishwasher is not heating during a cycle. Pot arrival an inspection I have pulled control panel apart and visually inspected the control board and it looked fine. I left door skin off and ran unit and tested the heater relay. The relay worked perfectly. The heater assembly has failed. I quoted replacement of heater and inlet valve as the unit was not dosing properly to little water. the customer will reach back out to us if they want to move forward with repair. I quoted via bluebook.

Leak detection error was found. Failed inlet valve part is on order.; ordrd 1 DD81-02265A (Inlet valve)

Removed broken bulb and put new one in. Issue fixed.

The drum would not spin. I found the idler pulley was frozen stuck. I replaced the idler and vacuumed out the dryer. The dryer duct is ripped and crushed in a few spots. I quoted the customer for that repair but he declined. The dryer is working good. ; used 1 8547174V (IDLER PULLEY) from stock

I found the main control was burnt up and the main harness was burnt. The main harness and main control would need to be replaced. The control is available but the harness is not. If we cannot find the harness please submit for replacement helper.00444845 harness ; states that autho needed

Installed part issue fixed.Per Phil if this comes back as a redo send for 2nd opinion.

"Not filling with water. Found a bad pressure sensor. Replaced, filled, agitates, spins and drains great."

"Microwave will intermittently shut off and come back on. Or wont power on at all. FOund that magnetron hi limit burnt off wires. Replaced hi limit with same rating. Tested and microwave stays on and is heating and working good.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 Hi limit (Hi limit) from stock"

Bake not working. Found a bad control board. Bad relay. Soldered a new bake relay on the board. Put on bake and heats great now.; used 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock

"Water leak error, failed inlet valve parts on order; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrd 1 DD81-02265A (Valve)"

"Complaint was strike broken off in door lock. I didnt have door lock on my truck but customer had a strike and lock they had ordered. Door and hinge are bent bad you have to lift door to get it to close and rear bearing is bad. Please send to autho for rear bearing issue. And door and hinge. We didnt use any parts from truck on this call. ; O-emld tckt , states that autho needed"

The wash motor was stuck. I was able to get freed up but its pretty loud. The motor would need to be replaced. The motor is not longer available and it might not be worth fixing this older unit.

The dryer would tumble it just had a mocking sound. I removed the drum and found the 2 rear rollers had flat spots and one of the front rollers was not spinning. I replaced 3 of the drum rollers and vacuumed out the dryer. ; used 3 4581EL3001E (ROLLER) from stock

I replaced the diffuser and cycled it open and closed. Everything sounds good.

Dishwasher dead. Confirmed 120 coming to board but not to touch pad. Quoted 338 for new board. Customer is moving so they are going to just buy a new one.

"Smelled gas and burning. I checked the oven, and cleaned some junk off the bottom pan. The spark ignitor ignited great, uniform blue flames. Checked all burners, good blue flames with orange tips.Looked under cook top, some mouse droppings. Vacuumed those out. Took back off of the range, no charred wires or signs of burnt wires or connections. Put blue liquid on burner orfices and no leaking gas. Ran oven and no burning smell or bad smells. They have been painting. Told them about VOCs."

The oven door does not close and seal properly as well as the control board and UI assembly has fallen back into the consul. Sadly there is no information about the model and serial number of the unit. No repair is possible. Customer will replace at their convenience.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Microwave not heating. Found that the control board is bad and not sending power to transformer. Ordering control board and rescheduling.; ordrd 1 Wb27x10872 (Control board)

"Replaced spray tower, tested and is spraying and working good."

"Replaced latch holder and fuse, tested and microwave turns on and is heating and working good.; used 1 20AMPFUSE (20 AMP FUSE) from stock"

"Complaint was unit not freezing, Unit has a sealed system issue, Please call autho and sent to sealed system tech. ; O-emld tckt , states that autho needed"

"The dryer turns off to quick on sensor dry. They didn't know how long it is actually running on sensor dry. If they put nothing in, it shuts off after a few minutes. They are going to put a load of towels in and time it. Follow up with them on Friday and close it out if it is running more than 10 minutes. (by FW)"

"Not draining. Found a little food plugged where drain line meets the garbage disposal. Cleaned out that plug of food, drains great now."

"Not cleaning dishes. Found that motor is shorted and just hums. Motor is bad. Motor is on back order. Sump assembly w/motor not on as long of back order according to dey. (W10805015)See if you can find parts in stock anywhere. Customer wants to know how fast we could get part compared for them to get a new dishwasher.Quoted customer $448.20; rqstng P&A on 1 W10805015 (Sump assembly w/motor), states that autho needed"

Streem did not work. The customer has plastic on the heater. He is going to clean it up and then run a cycle empty and burn the rest off. Thsi is not covered by Homesmart. (by FW)

Bottom of the right fresh food door is really torn u pand needs to be replaced. Dana- Please ship a door seal to Matt and schedule the customer. They need the seal for the door that does NOT have the controls on it. (by FW)

Replaced the bearing assembly today. Will return on Friday to install the new lid latch.; schdld next appmnt for 4/23 FRI !

"Been running loud during wash cycle. Confirmed circulation pump runs loud. Needs a new sump assembly with motor. Part DD82-01126B. Cant find anyone who has this. Phil or Dana could you see if you can find this part?; saved tckt , states that autho needed"

"Customer complains that the oven temperature is no longer consistent and unit does not and will not save the time and doesnt always respond to commands given. Upon arrival and inspection I found the oven was running cool. 32° to be precise. I put unit into calibration and calibrated up 20° and the temperature run Rose 100° on average. I made two other adjustments through manual calibration and unit is not saving the details. I suspect whichever is the main board that saves and has the memory and programming on it will need to be replaced. I could find no details for part numbers or parts or any technical data for this range.; saved tckt , states that autho needed"

"The dishwasher will fill with the correct amount of water. The issue is the wash motor will not pump the water, it tries but its very weak and it sounds loud when it tries. I reach in and I can spin the wash motor propeller with my finger. It spins freely and I dont feel any obstruction. The wash motor ( 00442548 ) needs to be replaced. I could not locate the motor in stock. The customer would like more research to see if we can find a new motor, he does not want a used one and a quote please. Washer motor part number 00442548; states that autho needed"

"Not draining. Cleaned out the whole drain line and drain pump. Made sure garbage disposal was clean coming in as well. Ran it twice, drained it twice, drained great both times."

"Top, where control panel is, was out a little. Readjusted, nice and flush now. Customer agrees."