Service History 15 - Omega Force Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Clearwater, MN 55320

Seth

Job Details: 07/19/2023

"I replaced the hub, wash plate, and bolt. I tested the washer it now spins as designed.

We serviced a

LG WASHER

Model WM2487HWM

Near Rogers, MN 55374

Matt

Job Details: 07/19/2023

"Customer complaint is, CODE OE NOT DRAINING. RUNS ABOUT 10 MIN THEN WONT DRAIN. WE HAVE CLEANED OUT THE FILTER. Inspected and tested. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is working great. Washer is now fixed.

We serviced a

GE REFRIGERATOR

Model PYE22KSKESS

Near Eden Prairie, MN 55347

Adam

Job Details: 07/19/2023

Unit not cooling properly. Bottom drawer and shelf freezing. Hooked up SmartHQ. Found the error for the bad evap fan. Replaced fan. Updated software tested and now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Maple Grove, MN 55311

Matt

Job Details: 07/19/2023

"Customer complaint is, ERROR PO, MAKING A LOUD NOISE AND NOT COOLING. Inspected and tested. The PO error was not on the display when I got here and I couldnt get it to give it while testing. Found the FF compartment was 60F and freezer was 6F. The evaporator fan motor has failed and the top lights in the FF compartment are blinking. The left rear light has failed. Refrigerator needs a new evaporator fan motor and 1 LED light. Installed new evaporator fan motor with harness and top left rear light in the FF compartment. Tested and everything is working great. Refrigerator is now fixed."

We serviced a

SAMSUNG DRYER

Model DV328AEW/XAA

Near Eden Prairie, MN 55344

Adam

Job Details: 07/19/2023

"Unit not operational. Verified complaint display all works but wont start. Disassembled unit and found a broken belt. The idler pulley was cracked which caused the belt to tear. Quoted. Installed parts. Cleaned out lint and oiled the roller. Reassembled unit and tested. Unit is now working properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Minneapolis, MN 55417

Delton

Job Details: 07/19/2023

Replaced turbidity sensor and water valve. Tested and no errors. Dishwasher is running and working good.

We serviced a

GE REFRIGERATOR

Model GFE28GELLDS

Near Eden Valley, MN 55329

Seth

Job Details: 07/19/2023

"Not cooling. I found the compressor wouldnt kick on. The voltage spikes to 13amps, and the compressor wont start. It started once and it rattled horribly. I spoke with Charles he said the customer will need to provide proof of delivery date and call customer care. Please transfer it is a bad compressor.; saved tckt"

We serviced a

SAMSUNG WASHER

Model WV60A9900AV/A5

Near Medina, MN 55340

Phillip

Job Details: 07/19/2023

"The whole washer is completely dead. I tried hass but it would not connect to the washer. The rear main pcb has power and the fuse on the board is good. I would like the front user interface pcb and the rear main pcb. I added part numbers and many pics. I did get the door open so I could take a picture of the model tag. Please get approval for both parts and then contact the customer. I need extra time so I can pull the washer and dryer out . The washer is very heavy so I need to use my air sled. Assy PBA DC92-02945AMain pcb with harness DC92-02508D; snapped 8 QuickPics, states that autho needed"

We serviced a

ROPER WASHER

Model RTW4640YQ1

Near Eagan, MN 55121

Delton

Job Details: 07/19/2023

Suspension rod popped off again (see picture) so would that means the rods would need to be replaced since it keeps popping off. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 W10780048 (Suspension kit)

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Minnetonka, MN 55305

Phillip

Job Details: 07/19/2023

"When it spins with a load the washer shakes around very bad and the tub bangs the sides. No fault codes. The board is not shutting the washer down and goes right into a spin. There are no fault codes. The suspension rods are stretched out and the tub bounces up and down. It will need the control board and suspension rods. I gave quote and they will let us know. ; snapped 1 QuickPics, states that autho needed"

We serviced a

ASKO++ DISHWASHER

Model DBI664IXXLS.U

Near Minneapolis, MN 55424

Delton

Job Details: 07/19/2023

"Replaced drain pump and drain hose. Tested and dishwasher now drains fully and is working good.Customer didnt have check or debit. She approved to charge card on file and is aware that credit card fee would apply.; saved tckt , states that autho needed"

We serviced a

GE REFRIGERATOR

Model GSS25GMPECES

Near Dayton, MN 55369

Matt

Job Details: 07/19/2023

"Customer complaint is, ERROR CODE AND ICE AND WATER DOESNOT WORK. Inspected and tested. FF compartment was 40F and freezer was 2F. When you push in the water paddle, err appears on the screen. If you power cycle it the water works perfectly for a couple minutes and then gives a error. I removed the filter board and its all corroded. Needs a new filter board part number WR55X35485 and filter part number XWFE. I quoted customer $550. to install both. Customer has to get approval and will call the office. ; O-emld tckt"

We serviced a

GE REFRIGERATOR

Model PSI23MGTABV

Near Eden Prairie, MN 55347

Adam

Job Details: 07/19/2023

Unit stopped cooling again. Found same relay burnt out. Quoted customer for new board installed board. Started unit and compressor kicked on and sounded good. Reassembled unit and getting ready to go and the compressor stated making louder noise and blew the same relay on the new board. The compressor is bad. Gave customer rough idea about sealed system repair said labor alone is 660. I would fix the relay again once compressor replaced. Looks like compressor is over 500 dollars so he is going to look around first then let us know. ; used 1 WR55X10942P (MAIN BOARD) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEM6

Near Maple Grove, MN 55311

Matt

Job Details: 07/19/2023

"Customer complaint is, ICEMAKER MAKES TOO MUCH ICE, SHE HAS TO TURN IT OFF. WATER DISPENSER IS TOO SLOW. Inspected and tested. FF compartment was 39F and freezer was 5F. Ice maker is testing good and the arm is in place and working great. Water pressure is slow from dispenser. The filter head has failed. Quoted customer $430. to install new filter head assembly. Customer approved repairs. Part on order. Customer requested return trip trip for next Thursday. I need 2 hours on my return trip. ; ordrd 1 W10502642 (Filter head)"

We serviced a

ASKO++ DISHWASHER

Model DW703/107523386

Near Minneapolis, MN 55424

Delton

Job Details: 07/19/2023

"Found that the drip pan was full of water. I had to disconnect washer and pull out and cleaned out all water in drip pan, tested and no leaks. Looks like it was related to clogged sink and when running garbage disposal must of pushed water back into dishwasher and leaked into drip pan. Dishwasher is running and working good.Customer approved to charge card on file. Please email customer receipt as well.Arden5k@aol.com; O-emld tckt , states that autho needed"

We serviced a

GE WASHER

Model GFW650SPN2SN

Near Eden Valley, MN 55329

Seth

Job Details: 07/19/2023

I replaced the failed door bellows. The washer is now fixed.

We serviced a

GE DRYER

Model GUD27ESSMWW

Near Saint Stephen, MN 56375

Seth

Job Details: 07/18/2023

"Customer has ripped apart the laundry center, the back is torn off. I quoted the wire replacement and re-assembly. He declined the repairs and will finish the repairs himself."

We serviced a

JENN-AIR RANGE

Model SVD48600B

Near Long Lake, MN 55356

Phillip

Job Details: 07/18/2023

The display was dim. I verified the issue and replaced the display board. Unit is working good now.

We serviced a

WHIRLPOOL DRYER

Model LER5700KQ1

Near Osseo, MN 55311

Matt

Job Details: 07/18/2023

"Customer complaint is, CUST ADVISED AWEFUL NOISE WHEN RUNNING. They said its loud when they start it. Customer said it died yesterday and they couldnt get it to restart. I started dryer and the motor is squealing and it barely started. I tried starting it a few times and the motor squeals every time and barely starts. Heat is cycling perfectly between 215F and 115F. After about 10 minutes of running, the motor got hot and died. The motor is failing. Needs new motor and blower wheel.

We serviced a

FRIGIDAIRE WASHER

Model FFLE3900UW0

Near Minneapolis, MN 55414

Phillip

Job Details: 07/18/2023

Replaced the main board and the lid switch. The washer and dryer and working good.

We serviced a

SAMSUNG REFRIGERATOR

Model RH29H8000SR

Near Minneapolis, MN 55411

Phillip

Job Details: 07/18/2023

The owner said there was issue with the freezer door seal and it does not make ice. I found the ice but was half full of ice and the ice maker was turned off on the display panel. I turned the ice maker back on. There is ice and frost all over the door. The freezer door does not seal tight. I found the bottom of the freezer door gasket was pulled away. I pushed it back into the groove and cleaned the door gasket. I applied silicone grease on the gasket and raised the front feet so the door closes better. I advised the customer its normal for the door to pop as long as it shuts. I also heated up the gasket and stretched it.

We serviced a

GE WALL OVEN++

Model JKP86SF1SS

Near Plymouth, MN 55447

Matt

Job Details: 07/18/2023

"Customer complaint is, MICRO NOT HEATING. Customer also said the turn table is not working. Inspected and tested. Model and serial tag is wore off, but customer had it written down on the manual. Found the top door switch has failed. Installed 3 new door switches and tested. Microwave is heating great and turn table is working. Microwave is now fixed.

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBM2

Near Excelsior, MN 55331

Adam

Job Details: 07/18/2023

Unit is leaking. Tested unit noticed right way the top panel of the dishwasher was busted and rigged to work. Started unit and once it started to spray started to leak out the front right corner. Put some grease along the seal. Shut the door. Found door isnt sealing because of the door shape. Also getting a very slow drip from the motor. Explained to customer with how bad the door is tweaked out it wont seal. Customer is going to get new unit.

We serviced a

FRIGIDAIRE WASHER

Model CRTF1240ASO

Near Sartell, MN 56377

Seth

Job Details: 07/18/2023

"Leaking. Failed tub seal, rear bearings, and cassette. The customer will replace the washer."

We serviced a

KENMORE DRYER

Model 110.6613241

Near Sauk Rapids, MN 56379

Seth

Job Details: 07/18/2023

"I replaced the failed element. The dryer is now heating as designed. The vent was bad, the customer will fix this issue herself.

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Minneapolis, MN 55422

Phillip

Job Details: 07/18/2023

The customer said the dishwasher sometimes is just dead. Today it was working. I plugged in the Newfi tool. The only active fault was for not heating. The dishwasher will heat in service test but it does not heat when I ran a normal cycle. The user interface needs to be replaced.

We serviced a

LG WASHER

Model WM2016CW

Near Chanhassen, MN 55317

Adam

Job Details: 07/18/2023

Customers complaint unit leaking from the back. Put unit in tested all valves and every feature. No leak. Tipped unit back and checked all the sides and bottom completely dry. It does have evidence of leaking out the back of the unit. From the vent which means too much soap. When cycling didnt get any soap or foam. Also signs of leaking from plumbing. Will need a plumber out to inspect.

We serviced a

LG WASHER

Model WT7300CW

Near Rogers, MN 55374

Matt

Job Details: 07/18/2023

"Customer complaint is, CAUSING SNAGGS AND HOLES. Inspected and tested. I cant feel any sharp edges that would be snagging anything. I removed the wash plate and inspected everything and cant find anything that would be causing this. I advised customer that they could try replacing the wash plate and cap and see if that makes a difference. Thats the only thing I can think of that might be causing it."

We serviced a

HOTPOINT RANGE

Model RGB526DET3WW

Near Minneapolis, MN 55418

Delton

Job Details: 07/18/2023

"Found that the igniter is weak and wont turn on gas. Customer approved estimate. Replaced igniter, tested and oven preheats and is working good.

We serviced a

LG WASHER STACKED++

Model WM2650HWA

Near Minneapolis, MN 55404

Delton

Job Details: 07/18/2023

Tested and heard that bearings are rattling and loud. I explained that at this point it is not worth it since bearings are bad and it is time to replace it. Will power cycle it and use it until he can replace it.

We serviced a

WHIRLPOOL DISHWASHER

Model GU2200XTSS3

Near Saint Paul, MN 55108

Delton

Job Details: 07/18/2023

"Customer said the dishwasher will fill by itself inside and overflow leaking onto floor even when not in use and customer will have to cancel cycle to drain out water. Found that the water valve solenoid is not fully closing causing it to drip into tub. Customer approved estimate to replace water valve. Replaced valve, tested and no leaks. Dishwasher is working good.

We serviced a

BOSCH DRYER STACKED++

Model WTG86400UC/08

Near Eden Prairie, MN 55347

Adam

Job Details: 07/18/2023

Unit not drying properly and giving a DR code, so lint will slow it down over time. I cleaned out all the little traps and made sure the drain pump is working properly where before it was draining slow because of lint. This will cause unit to shut down prematurely. It will also give a DR code. Cleaned the unit and now it isn't getting the code. Unit is working good now.

We serviced a

LG WASHER

Model WM3470HVA

Near Maple Grove, MN 55311

Phillip

Job Details: 07/18/2023

"The customer said the washer leaks out the front and runs along the back. I pulled the washer out, I removed the rear cover and the top cover. I ran all the water valves in test mode. I did not see any water leaking from anywhere. I inspected the vent mushroom cap. I advised the customer to keep the glass door clean because water could have leaked out past the gasket. I also advised to clean the washer soon."

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ00

Near Ramsey, MN 55303

Matt

Job Details: 07/18/2023

"Customer complaint is, THE AUGER STOPPED WORKING, NOW ITS NOT MAKING ICE. Inspected and tested. Freezer was 5F and FF was 40F. Found 6 wires severed on the bottom door hinge. Customer is going to use as is for now and will replace the refrigerator in the future."

We serviced a

GE REFRIGERATOR

Model CYE22UP2MCS1

Near Plymouth, MN 55446

Phillip

Job Details: 07/18/2023

"The front display was going dead after a few seconds. I ordered and replaced the front user interface control. Its working great now. I tried the water, ice and all the buttons. I was able to dispense a lot more water."

We serviced a

FRIGIDAIRE DISHWASHER

Model FGBD2445NQ9B

Near St. Cloud, MN 56303

Seth

Job Details: 07/18/2023

I replaced the leaking pump. I watched a rinse cycle and leveled the unit. The dishwasher is now fixed.

We serviced a

KENMORE WASHER

Model 110.227121

Near Saint Paul, MN 55104

Delton

Job Details: 07/18/2023

"Customer said on small loads the washer makes a loud noise like its banging against the sides of washer during agitate. Also washer stopped at rinse and seemly like it was stuck there until customer manually turned it to spin cycle and then it finished.I ran full cycle on small with load of towels. I did not hear any banging or abnormal noises. Cycle fills, agitates, drains, fills, rinses, drains and spins. Washer completed whole cycle. I could not find anything wrong as im here.Customer will use washer as normal and call back if he has any more issues.

We serviced a

BEKO++ REFRIGERATOR

Model BFFD3624XSS

Near Minneapolis, MN 55419

Adam

Job Details: 07/18/2023

Installed part. Tested and now unit is working properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA04

Near Burnsville, MN 55337

Delton

Job Details: 07/18/2023

"Getting 22E and 25e defrost errors. Frost is coming out of the vents. Testing heater from board is open. Ordering evaporator assembly which comes with all fuses, thermistor. Also will add the heater kit. Customer approved estimate. Scheduling 2 hours to weave out heating element. Ordering parts and rescheduling.As far as the water filter light i explained that it is just a reminder every 6 months the light will come on to change the filter.; ordrd 1 Da96-00842A (FF Evaporator assembly) and 1 Sh502 (Heater kit)"

We serviced a

ASKO++ DISHWASHER

Model 1075122120

Near Edina, MN 55436

Delton

Job Details: 07/18/2023

"Found that there was water in the drip pan causing dishwasher drain pump to run continuously and no response from control panel. I emptied water in leak pan, tested and found that water valve would get stuck on and continuously fill until it leaked. Even if I unplugged dishwasher the water valve was still running until i shut off the water to the dishwasher.Needs new water valve. Internet was too slow and I couldnt pull up asko website to get part number or give blue book price.Please find part and give customer quote on water valve replacement.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Plymouth, MN 55446

Matt

Job Details: 07/18/2023

"Customer complaint is, LEAKING. Inspected and tested. Found when it drained, it was leaking all over the counter top from the air gap. The rubber hose is plugged with grease from the air gap to the garbage disposal. I cleaned out hose and tested. I filled and drained 3 different times. Ran dishwasher through service diagnostics cycle and everything worked perfectly. Dishwasher is working great and no more leaking. Dishwasher is now fixed. Office, can you please collect $178.95 total if paying by check. ; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Excelsior, MN 55331

Adam

Job Details: 07/18/2023

Customer complained unit not cleaning. Not getting water. Tested unit and found it fills and drains properly the circulation motor isnt kicking on. Found its getting 120 from the board. Needs a new motor. ; ordrd 1 W10805015 (Motor)

We serviced a

LIEBHERR++ REFRIGERATOR

Model CBS1660

Near Minneapolis, MN 55401

Delton

Job Details: 07/18/2023

Found that freezer is not defrosting lots of frost on back wall. Called tech support and ran though test and determined that defrost sensor is not reading correct temperature and is shutting off heater too early. Also there is a sensor relocation kit. Tech support also found that freezer evaporator motor is bad when in test mode and is staggering.On top of that because of the frost customer broke the shelves (see picture) needs both food bins and ice bin.Please quote for all bins ( I couldnt find and part numbers for the bins)Evaporator fan motor 6118144; evaporator defrost sensor 9590206; sensor relocate kit 7439221Schedule 2 hours for repair. Never worked on it and will need to use steamer to defrost freezer evaporator.; saved tckt

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSYA

Near Chanhassen, MN 55317

Adam

Job Details: 07/18/2023

Unit not cooling fridge properly. Also getting ice build up in freezer dripping down from the top. Found on the fridge side the damper not opening. Evap fan and everything else running properly. Quoted for new damper. The ice build is the ice maker its freezing up in the ice maker fill bucket then backing up. Owner doesnt want that fixed tenant will have to keep an eye on it and defrost it. They approved the damper repair for next Monday. 242303001 - DAMPER ASSY from Dey ; ordrd 1 242303001 (Damper)

We serviced a

BEKO++ RANGE

Model PRDF34550SS

Near Chanhassen, MN 55317

Adam

Job Details: 07/18/2023

"oven controls not working properly. Both of them are hard to turn and can hear the spring inside being bad. Unit needs both oven controls/switch. The knobs are fine. The cooktop controls are working properly. Beko website is down not able to look up parts or anything. Wont allow us to login. ; snapped 2 QuickPics, states that autho needed"

We serviced a

LG REFRIGERATOR

Model LSXS22423W/01

Near Fridley, MN 55432

Phillip

Job Details: 07/18/2023

"The customer said the whole unit stopped cooling very fast. I plugged the fridge back in. The compressor runs but its loud. I checked the low side pressure and it was around 50 psi. It has a bad compressor. It needs the compressor and main board. I just use the filter drier Im my truck. Please contact LG and then the customer. I told him its about $660 if paid by check. ; snapped 1 QuickPics, states that autho needed"

We serviced a

LG DRYER

Model DLE7300WE

Near Rogers, MN 55374

Matt

Job Details: 07/18/2023

"Customer complaint is, CAUSING SNAGGS AND HOLES. Customer said they figured out the washer was causing the problem and I didnt need to look at the dryer. Customer asked me to have the office refund him for this. I said I would tell them, but said there probably not going to refund them because we had them on the schedule for 2 calls.; saved tckt"

We serviced a

BEKO++ REFRIGERATOR

Model BFFD3624XSS

Near Ramsey, MN 55303

Matt

Job Details: 07/18/2023

"Customer complaint is, WHEN HE OPENS THE DOOR CONDENSATION IS CAUSING A LEAK ON HIS WOOD FLOORS. Inspected and tested. FF was 37F and freezer was 3F. The center door mullion on the FF doors has condensation on it. I have 120V to it, but its not heating. Also the right bottom door hinge is bent. I either cant find parts on Bekos site, or it takes longer than the time Im given on the job to find them. So can someone order me a new FF door mullion and both bottom FF door hinges and a shim kit part number 6161710100 and reschedule the customer. Please schedule me 2 hours on my return trip. ; saved tckt"

We serviced a

LG DRYER

Model DLG3051W

Near Medina, MN 55340

Phillip

Job Details: 07/18/2023

"The motor relay was sticking closed. I replaced the main control board and verified the dryer is working correctly. ; saved tckt , states that autho needed"

We serviced a

LG RANGE

Model LREL6323S/00

Near St. Cloud, MN 56303

Seth

Job Details: 07/18/2023

"Part arrived damaged, I showed the customer the rejected it. Please work with supplier to get another abs advise what to do with the damaged product. Please keep this customer in the loop, per their request.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Eagan, MN 55122

Delton

Job Details: 07/17/2023

"Lid is locked and loud buzzing. Found that buzzing coming from drain pump. Took off pump and found several, what looked like metal clips/bobby pins that were stuck in drain pump. Washer wont unlock lid because it sensed water still in washer and was trying to drain. I removed debris and washer now drains and lid unlocks. Tested and washer fills, agitates, drains and spins. Washer is working good."

We serviced a

MAYTAG DRYER

Model MGDC200XW2

Near Minneapolis, MN 55431

Delton

Job Details: 07/17/2023

"Found that hi limit thermistor is open and cut power to gas valve. Customer approved estimate. Replaced fuse, tested with vent disconnected and dryer cycles heat normally. I attached vent and dryer heat spikes. Dryer vent is clogged. Customer approved to clean it but when i pulled off dryer vent cover outside I found that it runs underneath porch with no access to vent and it is the plastic flexible vent. I informed customer that its not to code and is prone to rip and if i rip it i have no way to fix it since its sealed from underneath and a floor above it.I informed them to call dryer vent company to make it right. Customer will do that. Dryer itself is heating and working good and when vent is cleaned/fixed dryer will work good.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Corcoran, MN 55340

Matt

Job Details: 07/17/2023

"Customer complaint is, SPIN CYCLE THE UNIT IS MAKING A GRINDING NOISE. Inspected and tested. Its grinding for a few seconds in spin. I tipped washer up and theres oil all over everything underneath from the gearcase. Also the left lid hinge is broken. Washer needs a new gearcase and lid.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2SHDXPQ

Near St. Cloud, MN 56303

Seth

Job Details: 07/17/2023

Not cooling in FF. The jazz board has failed. I defrosted the Evap and swapped boards. The fridge is now fixed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS2

Near St. Cloud, MN 56304

Seth

Job Details: 07/17/2023

Not cleaning dishes. Failed pump and evidence of a leaking diverter seal. Needs new pump.

We serviced a

KENMORE DRYER

Model 110.686527

Near Plymouth, MN 55447

Matt

Job Details: 07/17/2023

"Customer complaint is, OVERHEATING ON MEDIUM HEAT. Inspected and tested. Started dryer on a timed dry medium heat cycle and it got up to 255F before I shut it off. Airflow on outside of house is only 17mph. I removed vent from back of dryer and airflow is 40mph and heat is now good with vent disconnected. The vent that goes through the wall to the outside is messed up and not sealing well. I advised customer to have the vent replaced through the wall and all the way to the dryer. After reattaching everything, heat is cycling between 235F and 120F on high heat and airflow on outside of house is 20mph. I advised customer to not use dryer above low heat until they get the vent replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET18NKXZW00

Near Saint Paul, MN 55103

Delton

Job Details: 07/17/2023

"Found that door light switch was shorted and not sending power to light socket. Customer approved estimate. Replaced door light switch, tested and light now turns on/off. Refrigerator light is working good.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297ABBP/XAA

Near South Saint Paul, MN 55075

Delton

Job Details: 07/17/2023

"Installed rebuild inverter board, tested and compressor turns on and is running. Refrigerator is starting to cool and is working good."

We serviced a

GE DISHWASHER

Model GDT550HSD2SS

Near Plymouth, MN 55446

Matt

Job Details: 07/17/2023

"Customer complaint is, WILL NOT DRAIN AND HAS WATER POOLING AT THE BOTTOM. Inspected and tested. Dishwasher sump is full of water. I canceled and drained and pump was humming, but not draining. I tapped on the pump and it started draining. I filled and drained dishwasher 5 times and it drained perfectly every time. The garbage disposal was backing up into the sink, but is draining good after running it. Dishwasher is now working great.

We serviced a

LG REFRIGERATOR

Model LMXS30776S

Near Minneapolis, MN 55419

Adam

Job Details: 07/17/2023

Verified diagnosis unit is loud and hooked up gages and was running inefficiently. Removed compressor and dryer. Installed new parts. Leaked tested vacuum filled and tested. Everything is working properly. Also installed a new door stopper, and now the door is shutting normal.

We serviced a

MAYTAG DRYER

Model Ldg7334aae

Near Blaine, MN 55434

Matt

Job Details: 07/17/2023

"Customer complaint is, THE DRYER CONTINUED TO RUN HOURS AFTER IT WAS SUPPOSED TO STOP. Customer said they were using a auto cycle when it happened. Inspected and tested. I started a timed dry cycle and watched it for over 15 minutes and timer was advancing and dryer is heating great and cycling between 225F and 110F. Theres a little squeal while running, but not bad. Customer declined repairs and is just going to use as is for now on timed dry and keep a close eye on it."

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Minneapolis, MN 55447

Phillip

Job Details: 07/17/2023

There is ice and water under the crisper drawer. I also seen frost coming out the holes in the fresh food evaporator. I gave quote for the repair. I defrosted the evaporator and removed the cover. I replaced the defrost sensor and installed the new drain tubes and heat strap. The whole fridge is leaking forward. The front leveling legs are missing. The customer had some rubber blocks for leveling a washer. I raised the front and put the blocks under the front wheels so the fridge is more level now.

We serviced a

LIEBHERR++ REFRIGERATOR

Model HC2062

Near Eden Prairie, MN 55347

Adam

Job Details: 07/17/2023

Installed new sensors. Once installed, everything began working properly now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Coon Rapids, MN 55433

Matt

Job Details: 07/17/2023

"Customer complaint is, NOT COOLING PROPERLY. Inspected and tested. Freezer was 52F and FF was 60F. I removed the evaporator cover and there's a ball of ice in the corner and nothing on the rest of the evaporator. The sealed system has failed. Customer is going to replace the refrigerator."

We serviced a

ASKO++ DISHWASHER

Model DFI664

Near Wayzata, MN 55391

Phillip

Job Details: 07/17/2023

The start button on the user interface was broken. Today I replaced the user interface control board. The dishwasher is working good now. All the buttons work.

We serviced a

LG REFRIGERATOR

Model LMXS30796S

Near Minneapolis, MN 55406

Phillip

Job Details: 07/17/2023

I verified the compressor was bad. I replaced the compressor and the filter drier. I checked for leaks and purged the system with nitrogen. I got no restrictions or leaks. I pulled a vacuum and then recharged the system. I replaced the main board. I advised the customer to wait 6-8 hours for it to cool then 24 hours before they fill it back up.

We serviced a

MAYTAG DISHWASHER

Model MDB8551AWB

Near Eden Prairie, MN 55347

Adam

Job Details: 07/17/2023

Door latch is broken. Disassembled door and found the plastic busted on the handle where it mounts. Customer approved. Installed part then tested; works great.

We serviced a

MAYTAG WASHER COIN OP++

Model MAT12PDDAW

Near Minneapolis, MN 55406

Phillip

Job Details: 07/17/2023

This is a coin operated commercial washer. The washer was full of water. I found the main drive belt was bad. I replaced the belt and ran a test. The washer is good now.

We serviced a

LG MICROWAVE

Model LMV1813ST/01

Near Chanhassen, MN 55317

Adam

Job Details: 07/17/2023

Unit not heating; disassembled to get to switches and board. Tested switches all good. Checked thermostats all good. Next traced the problem to the diode. Replaced diode then tested and the unit is now heating properly with out issues.

We serviced a

MAYTAG WASHER COIN OP++

Model MAT12PDDAW

Near Minneapolis, MN 55406

Phillip

Job Details: 07/17/2023

"Complaint was washer was full of water would not drain. I tried drain water out of it through the hose, but no water is coming out. I vacuumed all the water out and then removed the hose to the drain pump and I found a sock stuck in the drain pump. I removed the sock then ran a quick test mode and everything is working as it should.

We serviced a

ASKO++ DISHWASHER

Model DBI664/728570-01

Near Lakeville, MN 55044

Delton

Job Details: 07/17/2023

"Found that the tactile push button on the user interface has broken off and dishwasher wont power on. Needs new UI board (see picture) part# 81870.I cant find part in stock, im sure im looking in wrong place. Please find part and give customer estimate and eta of return.; saved tckt"

We serviced a

SAMSUNG WASHER

Model WA50M7450AW/A4

Near Saint Michael, MN 55376

Matt

Job Details: 07/17/2023

"Customer complaint is, NOT SPINNING OUT GRINDING NOISE. Inspected and tested. Found the clutch is broken off on the bottom of the gearcase. Quoted customer $680. to install new clutch assembly part number DC97-18439A. Customer declined repairs and is going to call Costco and see if its under warranty. ; saved tckt"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGUS2642LF2

Near Sartell, MN 56377

Seth

Job Details: 07/17/2023

"Not making ice. Temps looked great. Failed IM, part is on order.; ordrd 1 241798231 (IM assy)"

We serviced a

KENMORE WASHER

Model 110.2210231

Near Saint Paul, MN 55104

Delton

Job Details: 07/17/2023

"Replaced the water valve assembly. Tested and washer now fills, agitates, drains and spins. Washer is working good.Im assuming that there is already a price that was approved but I dont see it. Please collect payment.; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model TH02303491

Near Maplewood, MN 55109

Delton

Job Details: 07/17/2023

Found that motor is intermittently running and mid cycle will just hum. Motor gets locked up and will not wash or heat up the water and will extend wash cycle 4-5 hours because water isnt spraying and getting hot.Needs new wash motor (see picture for estimate and part) office manager has to get approval and will call back if they want to proceed verses replacement.Also they wanted me to take a quick look at another dishwasher and found that it was doing same thing. Motor is bad. If they call back and approve add another work order and order another motor for that one.; saved tckt

We serviced a

LG REFRIGERATOR

Model LSXS26396S /00

Near St. Cloud, MN 56301

Seth

Job Details: 07/17/2023

"I installed the new board, it worked through its start up sequence and flashed out an error. The previous board was unresponsive. I found that one of the 3 harnesses has a short somewhere inside the insulation cavity. Error 8 failed communication and no lights when you open the freezer door. I looked and it appears this harness is not replaceable. Please send into autho; saved tckt"

We serviced a

ASKO++ DISHWASHER

Model D5534

Near Minneapolis, MN 55415

Phillip

Job Details: 07/17/2023

"The customer said the lights are on but when you press start nothing happens and none of the buttons respond. I reset the power to the dishwasher. Now all the buttons are responding and the dishwasher is working. The more I tried it the worse it got. It was very intermittent. It will need the touchpad user interface control and the door gasket. The last time I talked to tech line they said to replace the gasket and the user interface control. Please look up the part and contact the customer. ; snapped 2 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW

Near Buffalo, MN 55313

Seth

Job Details: 07/17/2023

Evap fan has failed part is on order.; ordrd 1 WPW10128551 (Motor) and 1 WP2169142 (Fan)

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFH06

Near Burnsville, MN 55306

Adam

Job Details: 07/14/2023

Installed new gasket. Made sure it was installed properly. Couple spots need to relax a little bit from packaging. Used some lube and worked them out the best I can and will get better over time. ; snapped 1 QuickPics

We serviced a

ASKO++ DISHWASHER

Model DBI664PHXXLS.U

Near Edina, MN 55436

Phillip

Job Details: 07/14/2023

"The dishwasher does not fill and gives the f12 water inlet error. I verified the dishwasher fills with water. Soon after it fills it drains right away. I called the asko tech line and spoke to Amy. She helped me change the fill from a sensor fill to a time fill. We tried it again and it still fills them drains and gives f12. Then she had me do a number 2 reset of the board and pressure sensor. After the reset I tried it again. Same thing f12. Amy said then its a board and it needs to be replaced. Below is the board part number she provided. Please call the customer with a quote. Board 795565 ; snapped 1 QuickPics, states that autho needed"

We serviced a

SAMSUNG WASHER

Model WF42H5400AF/A2

Near Saint Paul, MN 55104

Delton

Job Details: 07/14/2023

"The small hose from bottom of soap dispenser to tub is ripped and leaking. Someone before tried to fix it with clamps. I ran into this once before and had hard time finding correct part. From parts break down on sears it doesnt appear to be the right part. I think the right part number is DC67-00848A but im not %100.I dont want to get into same situation i did before where i went back 3 times before we had the right part. (Jarred, do you remember that?)I added picture to show what im talking about.Find part and give customer quote and ETA; saved tckt"

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD603I

Near Chanhassen, MN 55317

Adam

Job Details: 07/14/2023

"Installed parts from last diagnosis. Once stator and rotor installed plugged unit in and tried unit and its dead. Swapped boards with lower dishwasher still no luck. Wiring diagram I have cant see what wire is what. Only thing I can think of is the power board inside the cabinet of the unit. If we can find more info or a better tech sheet that would be great. The only thing I can see that is in line with the board and it all starting. Is the power board. When looking up parts on sears it shows the wrong style board. Will need office to help me out on this one ; snapped 2 QuickPics, states that autho needed"

We serviced a

MAGIC CHEF REFRIGERATOR

Model CTB1922ARW

Near Saint Paul, MN 55104

Delton

Job Details: 07/14/2023

"Found that the it is leaking onto bottom of refrigerator underneath crisper drawers from clogged evaporator drain tube. I snaked and cleaned out tube, was full of gunk and dust. Tested and now drains into drip pan and no leaks.No answer from owner. I left message and informed of fix and cost and that office would contact her.; saved tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Minneapolis, MN 55417

Delton

Job Details: 07/14/2023

"Getting f3 e2 OWI sensor not sending correct water temperature and will cancel cycle. Also not getting enough water inside dishwasher. The sensor ohms out good so it oiled appear that the control board is not reading it correctly. Control board and water valve would need to be replaced, ordering OWI sensor incase that could be it as well.Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 W10906430 (Control board) and 1 Wpw10327249 (Water valve) and 1 W11084121 (OWI sensor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Maple Grove, MN 55311

Matt

Job Details: 07/14/2023

"Customer complaint is, ERROR PO, MAKING A LOUD NOISE AND NOT COOLING. Inspected and tested. The PO error was not on the display when I got here and I couldnt get it to give it while testing. Found the FF compartment was 60F and freezer was 6F. The evaporator fan motor has failed and the top lights in the FF compartment are blinking. The left rear light has failed. Refrigerator needs a new evaporator fan motor and 1 LED light. Parts on order. ; ordrd 1 W11224591 (Evaporator fan motor) and 1 W11462342 (LED)"

We serviced a

KITCHENAID DISHWASHER

Model NOTAVAILABLE

Near Eagan, MN 55123

Delton

Job Details: 07/14/2023

"Customer realized that it was still within 1 year manufacture warranty. So i didnt go into house and she will call whirlpool.I informed her that she would might get half the trip charge back since canceling the day of. She was fine with that.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"

We serviced a

LG DRYER STACKED++

Model DLGX8001V

Near Maple Plain, MN 55359

Adam

Job Details: 07/14/2023

Helper for stacked unit. ; states that autho needed

We serviced a

GE WASHER

Model GTW460ASJ7WW

Near Clearwater, MN 55320

Seth

Job Details: 07/14/2023

"Wont start. Critical lid lock error and software update are needed. Quote texted, no answer when I called.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Clearwater, MN 55320

Seth

Job Details: 07/14/2023

"Not spinning out ; used 1 W10528947 (HUB) from stock, ordrd 1 W10752283 (Washplate) and 1 W10752187 (Bolt)"

We serviced a

LG WASHER

Model WT1101CW

Near Maple Grove, MN 55369

Matt

Job Details: 07/14/2023

"Customer complaint is, THERMOSTAT ERROR DISPLAYS THE ON SCREEN. TRIED TO UNPLUG & RESTART WITH NO LUCK. Inspected and tested. Found a mouse nest underneath the board and multiple wires chewed through. Customer is going to replace the washer."

We serviced a

LIEBHERR++ REFRIGERATOR

Model 0915769-12

Near Minneapolis, MN 55405

Nate

Job Details: 07/14/2023

Customer has been concerned about a low rumbling sound it has been making when freezer compressor run. Checked both the ff and fz compressors and fans. All check out good and run well. Unit is also level. They said if its not level it could potentially wobble when the compressor runs at a high rpm. Everything checks out good though. Took it out of test mode and it was in defrost when I left. To put in test mode you hold down the power and alarm buttons on freezer side. P1 runs the ff compressor and fan. P2 runs fz compressor and fan. Pressing alarm and power until it gets one step past P9 takes it out of test mode.

We serviced a

GE REFRIGERATOR

Model GSL25JFXJLB

Near Minneapolis, MN 55446

Matt

Job Details: 07/14/2023

"Customer complaint is, HANDLE IS LOOSE, FREEZER IS NOT COOLING ENOUGH , FRESH FOOD IS OK. Customer had temperature setting on the coldest for both compartments. Inspected and tested. Freezer was 2F and FF was 40F. I removed the evaporator cover and theres heavy frost on about 30 percent and then nothing on the rest. The sealed system has failed. Also the right door handle is broken. Customer is going to replace the refrigerator."

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Osseo, MN 55311

Matt

Job Details: 07/14/2023

"Customer complaint is, MAKING A LOUD CLONCKING NOISE WHEN ITS WORKING EVEN WITH/WITHOUT ANYTHING IN THE DRYER. Inspected and tested. Started dryer and everything sounded normal. Customer put a bunch of towels in dryer and it still sounds good. I disassembled dryer and rollers, idler pulley and belt all look good. I reassembled and tested. Dryer is testing good."

We serviced a

GE WASHER

Model GTW460ASJ8WW

Near Minneapolis, MN 55412

Phillip

Job Details: 07/14/2023

The customer complaint is the washer does not wring all the water out on heavy loads. It works ok on smaller loads but not when they are heavy. I tipped the washer back and found the belt had oil on it. Its not a lot of oil but enough to cause the belt to slip. I cleaned up the oil and replaced the belt. I ran a cycle empty then spin and its working good.

We serviced a

BEKO++ FREEZER

Model BUFR2715WH

Near Minneapolis, MN 55419

Adam

Job Details: 07/14/2023

Unit not cooling verified complaint unit isnt cooling has a slight chill in there. he said they started seeing ice cream not to freeze then everything. Removed evap cover and see photo its dry. Compressor is running. Unit looks like it has a leak. Needs sealed system repair. Its R600

We serviced a

WHIRLPOOL REFRIGERATOR

Model FFTR1614QW4

Near Minneapolis, MN 55416

Phillip

Job Details: 07/14/2023

The bottom of the fresh food door seal was loose. I cleaned the seal and pushed it back in.

We serviced a

BOSCH COOKTOP++

Model NGM80545UC/03

Near Chanhassen, MN 55317

Phillip

Job Details: 07/14/2023

The cooktop was burning clean today. I cleaned all the burners and orifices. I washed and cleaned the caps. I advised the customer how the reignite ignition works. The cooktop is burning clean blue flames.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS5A

Near Saint Paul, MN 55102

Delton

Job Details: 07/14/2023

Found that there is power to the control board but also found that the door was not latching closed. Found that the door latch was already stuck in the closed position which made the control panel not responsive because the door was closed. I reset door latch and now door latches closed and when door is opened the panel lights up and is responsive. Dishwasher is working good.

We serviced a

GE DRYER

Model GTX22GASK0WW

Near Maple Grove, MN 55311

Matt

Job Details: 07/14/2023

"Customer complaint is, ELECTRIC DRYER STOPPED. This is a gas dryer. Inspected and tested. Started dryer on high heat and it spiked to 280F before I shut it off. I removed the vent on the back of the dryer and now its cycling between 175F and 110F. The vent is the problem. It vents out the roof. I advised customer to not use dryer until they have the vent cleaned."

We serviced a

GE WASHER

Model WCRE6270H1WW

Near Chanhassen, MN 55317

Adam

Job Details: 07/14/2023

Washer not spinning out clothing and leaks. Removed front of unit looked at the flashing light code on washer. Was giving a 1 flash long wait which says replace motor. Tested unit and light went normal operation and started to work. It seamed to be slower then normal. Filled unit with water let it run for a bit and no leaks. Drained unit and no leaks. Unit drained quickly also. Light on control board is back to flashing error for bad motor. Let customer know only thing Im getting is a error for a bad motor but everything else is running properly. Quoted for motor. They are going to get a new unit