Service History 15

Model MVWX655DWO

I replaced the splutch and the motor. The noise went away and it worked as designed. I tested with a normal wash cycle with warm water.

“Seth was in time, efficient & professional”

Joyce H.

The customer said when she would run the clean washer cycle or big load of clothes the washer would leak from the front left corner. I pulled the washer out remove the top and found water stains down the back panel by the vent and inside. I remove the vent clean everything up clean up the hose. I made sure theres no rips or tears in the front gasket. I ran a diagnostics cycle and everything is good no leaking. Advise the customer that this is a issue that can happen from too much soap and over dzing from the cleaner. Advise the customer to try a different cleaner or just use bleach if shes gonna clean the washer.

Model DLG2526W

Found that rollers were warped causing loud thumping noise. Replaced rollers, cleaned out inside of lint build up. Tested and dryer now runs quiet and is working good.

“Delton communicated well, was on time, and fixed our dryer in a timely fashion.”

Kim Or Jim W.

Model GFW510SCN2WW

The washer will start for a few seconds then shut off and says done. I found a few error codes for the accelerometer fault. I tried to run a spin test and nothing happens. I checked the main board and accelerometer for loose connections and all is good. Please order the board and accelerometer. Installed new main board and accelerometer that was shipped to customer from GE. Tested washer and its working great. Washer is now fixed.

“Matt is very friendly and professional. he has been out a few times and has done a phenomenal job!”

The B.

Model GTW460ASJ6WW

Unit wasnt draining well. Drain pump was making a bad noise. Replaced drain pump and now unit is draining properly. Used WH23X28418 that Jared ordered

Model WM2010CW

Found that support spring had fallen off causing tub to lay on tub floor causing gasket to look twisted. I put spring back on and gasket is a bit warped but customer will run it and see if any leaks, I didnt not find any running test. CUstomer will call back if they have leaks and want gasket replaced.

“Prompt attention to the washing machine issue. Liked the video assessment before the service call. Efficient use of time”

Greg L.

Model KUDT03FTSS2

Spraying water inside when off. Found a bad water inlet valve. Also door is noisy when you open or close it. Replaced bad linkage kit. Runs great, door is quiet, and no more spraying water after replacing valve and linkage kit.

Model PVD28BYNBFS

Customers complaint is the flexible drawer between the fridge and freezer makes an odd noise when its open and closed. Upon arrival and inspection the door went open and closed made an audible clicking noise. I tested it multiple times with a load in it when I removed the drawer tray the noise went away but there was a slight scraping. I lubricated the slide on the left-hand side and tested it thoroughly. I reloaded the drawer and tested again and the noise went away. The customer was pleased. No further issues needed. It appears that its possible that the drawer slide was not lubricated at the factory.

“Seth did a great job, we would highly recommend!”

Karla L.

Model WM2688HWM

The drain pump was making a terrible noise and was pumping all the water out. Replaced the part under warranty but customer still had labor charge.

“Adam was great. On time clean and quick. He gave me all of his time to explain everything.”

Dave J.