"Not draining. Found a cabinet door sound pad stuck in air gap. Cleaned that out, and now it drains great. Showed customer how to clean it.

The middle spray was broken and hanging down. I verified what was broken. I replaced both parts. Its working good now.

"Customer complaint is, LEFT FRONT BURNER STAYS ON. Inspected and tested. The front left burner is sticking on. The relay board has failed again. There is a service bulletin for this issue. Installed new relay board and tested. Burners are working great. Range is now fixed."

"Returned, checked the venting was informed the customer cleaned the venting with a shop vac. Removed the vent on the outside of the house and cleaned the venting, made sure to run the brush all the way to the dryer. Found the customer had the incorrect venting in the ceiling. Had to take part of the ceiling down to put the outside part back on. Hooked the dryer back up and ran. Put a temp gauge in the drum the temps ranged from 150 to 220. The unit is working correctly.

Installed new oven control board and tested. Oven is working great. Oven is now fixed."

"Detergent dispenser doesnt always open, and dishwasher is leaning forward. Adjusted the dishwasher and reinstalled it, and cleaned up dispenser so that it opens great now. Recommended finish to get rid of all the mineral build up on the dispenser."

Customer states it clicks a bunch of times and then cancels out part of the way through the cycle. On arrival discovered that there is an issue with the lid lock. Open it up and found the lid lock was really sticky and conked up inside. Replaced lid lock with a part I had on my van tested and it seems to be working a lot better now.

Customer states its leaking out of the front door whenever they run the machine. Open up the door and saw it pretty obvious with the door boot. Theres a little tear at the bottom. Went to dey appliances to pick up the part and returned and installed the new door booth tested and it looks great now.

"Customer complaint was getting a burning smell, so they stopped using dishwasher. Remove the door panel and found that the door latch connection was burning up, which was kind of common on these units. Quoted for a new latch kit. Customer approved and installed parts cause we carry this one on our trucks. Once installed tested multiple times and now it working properly.

"Replaced evaporator cover assembly. Tested and fan is running and pushing cold air into refrigerator, no more errors. Refrigerator is cooling and working good."

Unit was in the garage but he had a heater going. Took pressures was at 42 psi plugged unit iron never moved. We got a defective compressor. installed new compressor and filter dryer pressurized to 150 psi. Let it stand for 15 minutes never dropped vacuumed under 300 ?m filled with the correct amount of 134 and now unit is cooling properly.

"Replaced bottom spray arm, tested and is spinning and working good."

Install new evaporator fan from last diagnosis now fan is kicking on properly.

"Customer complaint is, DOESN'T START THE CYCLE RIGHT AFTER THE DOOR IS CLOSED. HAS TO HOLD THE DOOR IN TIGHT. Customer had the mounting screws out when I got here. Inspected and tested. I started dishwasher and it started right away and started washing. I canceled and drained and did this 3 times and it worked perfectly. I remounted dishwasher and started it again and its working perfectly. This is a new dishwasher to the customer and I think it might just be a matter of learning how it operates. I showed customer the steps to start a cycle and how to reset it if they need to."

Icemaker broken. Replaced icemaker. Working great.

The dryer does not heat. I found the hi limit thermostat was bad. Replaced. The dryer is now heating and the air flow is great.

Customer states not spinning. Opened up the machine and found a broken belt. used a part from truckstop to replace the belt. Its working perfectly now.

Customer states its never draining during the cycle and theres water in there and sometimes has a drain error. opened up machine and discovered the impeller had broken into pieces inside the drain pump and the pump will need to be replaced. Had an lg generic pump in stock. Replace the pump and tested. Everything looks good now.

Installed parts from last diagnosis once parts were installed put unit to test mode. Unit is working properly. No errors explained to customer can take up to 48 hours to start producing ice.

Some of the lettuce is frozen as im here. The UI controls were wonky and didnt respond and I unplugged and plugged back in fridge and all functions are working. When in diagnostics fresh food shows correct temperature of below freezing. Damper and fan works. Issue is that the ice maker is not filling and there is a service bulletin to replace the ice fill tube with new modified one.As far as freezing food the fridge since the ice maker is not making ice the ice box is running a lot more then it should trying to meet temperatures and cold air is bleeding out of ice chute causing food to freeze. Replacing ice line should take care of that issue as well. In meanwhile i turned off ice maker until I can come back with part.I tried calling owner and no response. Please contact owner and get approval or call me if there is further questions.; saved tckt

"Customer states the unit is not making ice, the unit has never made ice. Started the unit and ran it, found the drain line under the sink kinked, twisted the line to get the kink out. 10 min after starting the unit goes into Time to clean mode. The unit had been cleaned, I ran a cleaning cycle, the cycle causes water to leak out the door and all over the floor. Tried making ice again and the unit did the same thing, called tech support 12326967 Tony. Was advised the customer needs to update the software on the customers WiFi first 1 800 220 6899 is the number the customer needs to call. If that dont fix the issue the unit will need a new board is what tech support said. Found out the clean and making ice light is a code for a pump. Removed the drain line and ran it into a bucket the unit still coded out. ; snapped 8 QuickPics, states that autho needed"

Found that the start button plastic tab that hits the user interface start button broke off and doesnt actually hit the start button (see picture) only way to guarantee is to replace whole panel which shows not in stock.I informed customer that I could remove the start button and then would just have to push the physical board to start washer until we can get a quote and part ETA. Customer was ok with that so she could use the washer in the meanwhile.Search for part and give customer estimate.Panel WH42X10969; saved tckt

Pulled relay board and Dana will send me paperwork to ship out.; saved tckt

The front right burner will spark but not light. The flames on the front left burner are still high and the flames for the back right burner we are also high and uneven. The caps and bent and dont sit flush. Three of the burners need new caps and the back right burner and front left burner need new burner bases. These are parts the customer removes for cleaning so they are all easy to replace. Im shipping the parts direct to the customer for her to replace. ; ordrd 1 WB29K10024 (12 k cap) and 1 WB29K10022 (Small cap) and 1 WB16K10070 (Burner small) and 1 WB16T10046 (Burner large) and 1 WB28K10222 (Exl cap)

"Bake element is burned out. I cleaned up the rear right burner assembly and now it ignites great. Also, RJ will order bake element. Part number is in attached quote ticket. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

Customer states there is a fan that is very loud in the refrigerator. Plugged in wireless module. Cycled and tested each fan. Customer says its the deli pan fan. Was able to let unit run on its own and could open the door and the noise stopped. Need part # WR17X36487 as the fan is not sold without the cover. ; saved tckt

"Giving Express 60 error which is a water pressure/circulation error. Ran through full test mode and possibly got a heavy and express 60 error, which is a heating error. Normally though it runs for 5 or 10 minutes and then stops with error. Tech sheet says to replace sensor and if that doesnt fix it to replace main pcb. Quoted for both. After test mode ran it, and kicked out express 60 error. Coming back Monday to install part(s). ; ordrd 1 DD81-02282A (Main Samsung PCB) and 1 DD81-02317A (Pressure sensor)"

"Customer states that its continuously warm in the fridge. Checked the in the freezer and had nice frost. Temperatures in the fridge were about 60? though. Check to make sure EAP drain trough was lined up and it appeared to be. Check against new drain trough, and it was a different part that would not fit. Replaced sensor. Control in the fridge was behaving kind of weird but I unplugged the machine and re-plugged it in and it seemed to be working at this time. The fan was going and the damper was open and the evaporator is frosted perfectly. Not sure the cause of the issue at this time. ; O-emld tckt"

Customer states it stopped cooling suddenly and the the ice in the ice bin started melting. Opened machine up and pulled off evaporator cover in freezer and it was not frosted at all and dripping water. Appears to be a failed compressor. Will need another SS tech to replace compressor. Told customer that it would be $600-$800 if the compressor is under warranty. Manual from lg says 10 year warranty. Customer approved of price. ; saved tckt

"Customer complaint is, BACK FELT PIECE IS COMING OFF AND MAKING A GRINDING NOISE. Inspected and tested. Found the rear drum seal is ripped and falling off. I disassembled dryer and all 4 rollers are falling apart. Quoted customer $405. to install new rear seal and rebuild kit. Customer approved repairs. I installed new rebuild kit and vacuumed out inside of dryer and bulkhead. Seal is on order. ; ordrd 1 4392067 (BELT, IDLER PULLEY AND ROLLERS (2)) and 1 280114 (DRUM ROLLERS (2) AND REAR FELT SEAL)"

"Returned to check on the ice maker. Was informed by the customer that unit made a full hopper of ice over the weekend, the unit stopped making ice and then the customer cleaned the unit. After that the unit stopped dropping ice again. When I arrived the unit was off, turned the unit on and the customer showed me the water coming down on the right hand side of the unit. The jets were not on, when the compressor started the jets came on and the water stopped leaking on the right hand side. Waited 40 minutes for the ice to dropping nothing happened. Called the tech support, spoke with Lester, he had me check all the wiring on the timer and the wiring was tight, next checked the cube size control changed around 2 wires that maybe the issue. Lester thinks the Bin level control is not working connected and water valve maybe leaking since water is flowing down the right side when the jets are not on 11-0616-21 bin control.Will wait to see unit now produces ice. It did not produce ice, called back Lester was unavailable, talked with someone else, now I was told to replace the ice cube size control, I asked if it could be the bin control and was informed if it was the bin control the unit would not get cold. ; states that autho needed"

Found that there is a sealed system leak as there is only %10 frost pattern (see picture). Needs sealed system repair. Contact customer with quote.; saved tckt

"Customer states its not cooling in the fridge section and has spoiled some of their food. On arrival measured temp side was about 55 to 60?. Opened up the machine and took off the evaporator cover in the Freshwood section. Discovered no frost on the evaporator not even a little bit at this time.saw some rust on the right side tubing. Checked the thermostat on the machine to make sure that they were reading and range and they checked out good. After while was able to get the compressor to kick on and start running but only had one loop of cooling on the evaporator. Told customer that they would need advanced diagnostics and that it would be an additional $300 for diagnostic. Quote them between 1200 and $1500 for total cost to repair at this time. they said they would like to proceed with the advanced diagnostics. Please schedule, Adam or Phil to come back out on this. ; saved tckt"

Customers complaint is getting warmer temps. On arrival freezer was about 40 to 30?. I noticed the side in front of the cavity of the unit was hot to the touch pulled unit out on protective floor mat removed back cover and found that its extremely hot back there. Found that the condenser fans not running and pushing off a lot of heat from the compressor. Customer doesnt have any really fans that we could put back there for the time being so we unplugged the unit and we will come back on Friday to install new fan.; ordrd 1 WR60X10358 (Condenser fan)

"The complaint is most of the times when they open the doors the lights are not working inside. One time the door alarm was beeping but that happened once. Today it was working fine but I noticed the fresh food lights were dim and the freezer light was out. I replaced the freezer light module and now all the lights are working and are bright. The right door gasket is ripped . I replaced the gasket. The customer showed me that 2 freezer bins and the crisper shelf support is cracked. I said I would note it and we can see if parts are covered. If the light issue continues please send out the main board. I listed the parts below. The left gasket also has a couple rips but not as bad. Main board W10843055Crisper frame W11127833Bin freezer WPW10493169Bin freezer W10858802Gasket W10846057; snapped 3 QuickPics, states that autho needed"

Customer requested a dryer vent cleaning.Cleaned the vent.

Customer states that it will not run at all and sometimes has an E01 error code pull the cover off the front at the bottom and found water in the base. Dried out the base and checked for any leaks anywhere. Discovered that the water fill port on the side of the dishwasher was really loose so I tightened that back up. Ran the dishwasher for 10 minutes and working great now.

Customer states the unit will not drain. Vacuumed out the tub and filter. Checked and found no debris in the filter housing. Disassembled removed the pump- found the pump was broken in the housing. Customer approved the replacement pump. Installed cycled and tested for leaks.

"Returned with part, installed icemaker. Tested the unit harvested and filled with water."

"Dishwasher not filling with water. Found the waterline capped off. Old copper line. Installed new waterline and it runs great and no leaks.

Customer states it leaves a little puddle in front of machine when they run it overnight. Tools the panel off and inspected for leakes. Discovered it leaking from the sump assm. Quoted customer to replace whole sump assm. Picked up part from Dey and replaced part. Ran the machine and no longer leaks.

"Customer complaint is, NOT WORKING. Theres no model and serial tag, but I found a sticker that has the model number on it on the top. Customer said the top oven broil element was stuck on and wouldnt go off unless they turned the breaker off. Inspected and tested. Found the transformer on the relay board is fried. I pulled board and sent in to be remanufactured. I installed remanufactured board and tested. Oven is working great. Oven is now fixed."

"Customer states the unit does not drain. Vacuumed out the water in the drum. Drained out lower filter, removed and found debris in the filter. Made sure there was not more debris. Cycled and tested the unit, filled and drained 3 times, pump drained as it should."

The customer said it did not leak the first load after the repair. It started later. I pulled the distributor tube out and made sure everything was tight. I put it all back together and ran it. Not leaking now.

Ordered a new kit from day for these gears. Replaced and installed new gears. Test machine and its now running great.

"Dishwasher doesnt progress through cycle. When I tested it, the drain wouldnt run. I found glass in the filter sump area, and then in the drain pump. Cleaned glass, hair and plastic out and now it drains and runs great."

Replaced panel and buttons dongle. Tested and dishwasher is working good.

"Replaced wash motor, tested and dishwasher now starts and no more error. Dishwasher is working good."

"The dryer starts but does not tumble. I found the belt is broken, the front glides are worn down and the lint screen filter is ripped. I went to Dey and got parts. I replaced all 3 parts and vacuumed out the dryer duct housing. The dryer works good now.

The complaint is the dryer does not heat. I stated the dryer on a time dry and it started to heat. I watched the dryer cycle on and off about 20 times. The cone of the flame looks good. The dryer vents out about 5 feet. The air flow outside is good. I tried it on a normal cycle and it still heats good. The most recent fault code was for poor air flow. The customer said he removed a screen from the vent cover when it stopped working. The clothes that were in the dryer sat in the washer for a few days before they threw them in the dryer. They ran a heavy cycle over and over. I advised that if the clothes are basically dry then use a time dry cycle instead of a sense cycle.

Replaced compressor inverter board. Tested and compressor powers on and is running and refrigerator is cooling.

As i got here it appears that there was ice that was dumped maybe 20 cubes. I ran test and ice maker cycled and dumped 8 cubes. I showed customer and he said it hadnt been making ice for 3-4 days. He did say the ice maker arm was hard to push down just before he called us but it flips up and down smoothly as im here. All is working great now.

Customer states its making a rattle noise. Opened it up and discovered that the blower wheel was stripped and rolling around on the shaft. Also recommended that the customer replace the glides at this time. Picked up a blower and glides from Dey. Installed new parts and tested. Sounds good now.

"Icemaker stopped making ice. I found a bad icemaker and water filter assembly. Replaced them, cycled icemaker and it filled with water and cycled great. Also thoroughly cleaned out freezer.

Customer stated the code 65 was intermittent. Checked code and ordered board ; ordrd 1 204659P (Drive control assembly)

"Has a blown thermostat. Vent going outside is good. 23 mph. Part is D510701. Not sure though if Speed Queen would want an entire heater assembly ordered? Tried calling them but it is after hours. Can someone call them tomorrow morning to see if they want us to replace the thermostat, or the whole heater assembly? ; O-emld tckt"

"Giving E58 motor error. Will not run. Has a new MCU from last time. I found a broken wire snapped off of the connector to motor. I spliced on 3 new connectors and it still doesnt run. Needs new connector (see photo) cant find part number. Ohmed out windings again on motor. All ohm at 6 ohms which is correct. Tech sheet says to replace MCU and motor as two fixes for this, but in test mode it wont let me do anything. It goes into test mode but wont fill with water, etc. Reached out to RJ and FW. Need further tech support. Whether we should come back with another MCU, or main PCB, or both. Also would want to come back with new connector/plug for motor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Customer complaint is, UNIT HAS NO POWER. Inspected and tested. Refrigerator is completely dead. Theres 120V at the wall and at the board, but nothing turns on or runs. The board has failed. Needs a new board part number EBR87463701. They didnt send me any parts. Can someone have them send a new board to the customer and reschedule. ; saved tckt"

"Left tray good, right tray died mid cycle. Icemaker is dead again. Icemaker under warranty. FW said we can waive labor for my return visit to install. Beko said icemaker is under warranty. Last one was installed 3.5 months ago. Past the 60 days but only by 45 days. DW can you please make sure we get credit from Beko? ; ordrd 1 5931630100 (Icemaker)"

"Dishwasher shuts off after cycle. Spoke with Asko tech support. Needs new UI board and door seal. Also, latch is worn down and moves around and then door doesnt latch. Needs new door latch assembly. All part numbers attached. Gave customer initial quote but told her office will need to look up parts and call back with official quote. Please call back with official quote. ; saved tckt"

"Customer complaint is, DW NOT COMPLETING CYCLE; ERROR H2O; BOOST WATER TEMP LIGHT IS BLINKING. RESET BREAKER DID NOT HELP. Customer is regularly using the 1 hour wash. Inspected and tested. Found the pressure sensor is plugged up with scum. This can happen when using the 1 hour wash, because it doesnt get hot enough to wash all the scum out. I cleaned it out and am still getting the error. I hooked up SmartHQ and theres no software update available. Dishwasher needs a new pressure sensor part number WD21X25468. They sent me a drain pump, circulation pump and main board. Can someone have Square Trade send the customer a pressure sensor and reschedule the customer. ; saved tckt"

"Customer complaint is, COOKTOP IS OK, C-A2 CODE. Customer said last time they used it, it wouldnt get above 170F. Inspected and tested. The C-A2 error is stored 4 different times. Temperature sensors both ohmed out good. Both ovens started heating and got above 170F when I tested it. I started a self clean because thats what the tech sheet says to do with this error and both fans are running and not giving the error. I can get the error to come up by holding the upper cooling fan blade and the lower air intake fan blade. Its got to be one of these fans failing, but Im not entirely sure which one. The lower one runs more and comes up in diagnostics in my parts help more often for this error. Quoted customer $530. to install new lower air intake fan. Customer approved repairs. Part on order. ; ordrd 1 DG31-00023B (BLOWER - FAN)"

"When its plugged in the green power light comes on but it wont cool. The thermostat gets power. I jumped the thermostat and the compressor runs. It needs the thermostat. Please order the part and reschedule. I got the number off Danby site. Thermostat 1.03.02.01.171 ; snapped 4 QuickPics, states that autho needed"

"Ran test of ice maker and it did cycle but making loud clicking noise also when it did cycle I can hear the water valve activate but no water comes. Needs new water valve and ice maker. Bosch notes also say there is a ice maker tool to order. Get autho, order parts and reschedule.Schedule 2 hours for repair. New Bosch model and never seen this ice maker before looks like i have to take out the freezer shelf and not sure where that tool goes. Giving myself extra time to figure it out.Dual valve 12028324; ice maker tool 00342180; ice maker 12028493; saved tckt"

The left crisper drawer shelf had picked up and was not in place. I put the shelf back in the right position and then cleaned one of the glass shelves for the customer. No other issues found everything working good.

Replaced bad control board and swapped door hardware so it latches on the right side now. After 5 minutes of it running it heated from 69 to 80 degrees. Last time I ran it for a half hour and it didnt heat at all. Runs great now.

Customer states it takes a half hour to preheat. Put my digital thermometer in there and turn the oven on. It heated to 350? in 11 minutes. This seems like normal operation. Let the machine cycle a few times and confirm that the temperature setting was correct. Customer had temperature setup by about 15?. It was operating exactly where it was set. Everything looks good at this time.

"The complaint is the washer makes a loud screech noise in spin and the clothes dont come out as dry. I hooked up Newfi, there are no active fault codes. I tipped the washer back and found the belt is falling apart. I cleaned the pulleys and replaced the belt. I tested the washer empty and with a load of towels. The washer sounds better and the towels came out much dryer than before.

Dryer had thrown breaker. Reset breaker and took a listen to the dryer and it sounded really loud. Open the machine up and discovered some torn up clothes in the blower wheel. Possible that this is what caused the breaker to blow as the coil couldve overheated and shorted out. But inspected heater and at this time it seems to be working just fine. Ran it for a while and it heated and Ran great. No problems didnt blow breaker again. Everything looks great at this time.

The complaint is the oven is not baking. I verified the oven broils but does not bake. I tested the bake ignitor and found it tested bad. I quoted the customer for the repair. I replaced the bake ignitor and now it tested good.

"Customer complaint is water, not dispensing and broken dispenser. On arrival right away. Notice at the cover itself with the button was missing and broken. Also some interior parts were broken inside so we replaced all limb parts. Customer also had mentioned about humming noise and we found that was just the icemaker filling with water. Everything else is working properly.

"Customer complaint is, IT DOES NOT AGGITATE OR SPIN. HE REPLACED THE CONTROL BOARD LAST MONTH(SHORTED). Customer said the board was fried so he replaced it and it worked for about 10-15 loads and is now doing the same thing. Its draining, but the drum is not turning. I called Asko Techline and talked with Amy and we found a bad motor and the board is fried again. Installed new motor, belt and board. Reprogrammed board for auto door opening and extra rinse per customer. Tested and washer is working great. Washer is now fixed."

"On arrival, I took the top dryer off of the bottom washer using an all dolly. Opened up the machine and removed the old dispenser. Installed the new dispenser and put everything back together. Rest the units. Ran the machine for about 15 minutes and detected. No leaks. Let it fill and drain a couple of times. Everything looks great now."

Customer says has slow leak on left side underneath washer. There was still a puddle when I am here and they hadnt used washer in 5 days. Found that leaking from water line to washer. I tightened hose and no more drips. I ran test on washer and did not see any other leaks from washer.Customer will use as normal and check hose if any leaks on floor continues.Washer is working good.

Replaced front drum seal. Tested and dryer runs quiet and is working good.

"Customer states there is a noise on the inside and its not heating correctly. Disassembled found the belt was starting to shred. Checked and found all rollers and idler pulley rollers free and smooth. Checked for debris in the dryer venting inside found none. Checked the speed at the back of the dryer it was 24 mph outside it was 14. Customer approved the vent cleaner tried cleaning form the outside and got some debris out, the brush stops and binds up halfway. The vent pipe in the wall is in an enclosed area and is not secured and wants to come apart. Customer is going to have a vent cleaner company cleaned the vent out."

"customers complaint is unit not working properly, not rspinning out. Put unit in test mode getting the 0E one and wont let me do anything which is common on this unit. It needs a new control board. Unit wont let me clear the code or do anything more than that.; ordrd 1 W11550649 (BOARD - TEMPERATURE CONTROL ATC 3)"

"Call Smith complaint is unit making a loud noise. Customer already had unit halfway pulled out and told me that its a condenser fan making noise. He was spraying foil and would go away now and wont do that. Expected the condenser fan didnt see really any flaws in it, beside it being a loose mounted. Unplugged the unit to clean up condenser fan and condenser itself plugged it back in. Heard a little bit of a noise coming from the condenser fan coming from the freezer evaporator fan tried to clear or fix it and theres nothing I can do the motor itself where the shaft is is getting loose and making the noise will need new part doesnt look like these available. Not sure if we can find an eBay part or something else I would sublet for, the customer would like to fix the fridge if possibleFan motor. C3689302; snapped 1 QuickPics, states that autho needed"

"Customer states the unit is not cleaning correctly.Ran unit, sounds like the spray arm is stuck hitting the door nonstop. Removed lower rack found the spray arm manifold split. Quoted the customer and the customer approved. ; saved tckt"

"Dryer dead. I found a detached internal vent and lots of lint built up. Found a tripped thermal cutout. Reset the cutout on the burner housing. Part D510702. Cleaned all lint out of dryer and blower housing. Tested it but board isnt sending out correct output voltage and it needs a new board. Need to replace board and thermal cutout. Board is D513797P. Ticket created. DW can you please order parts and schedule return visit with customer?; saved tckt , states that autho needed"

"The power light comes on but it does not light up the display. I found one of the 15 amp fuses was bad. I replaced the fuse but its still not working. I do not get 230 volts across the contacts in the board but I get 120 from each side. One of the thermostats is bad but I dont know from the break down which is which. I called tech line and he told me to replace everything even the main board. Please just get a quote for the parts listed below plus the 15 amp fuse I replaced and labor then contact the customer. I tried but blue book would not pull up a good price. 251499 thermostat235487 thermostat234659 thermostat; used 1 MICRO1 (CF15SB 15 AMP FUSE) from stock, states that autho needed"

Dishwasher just hums. Doesnt circulate water. I ran it. Wash motor is worn down. Quoted for and ordered new CASING ASSEMBLY PUMP/WASH MOTOR. ; ordrd 1 ABT72989206 (Casing assembly pump wash motor)

"Customer complaint is, THUMPING/KNOCKING NOISE. Inspected and tested. Found the left rear roller has slid back on the bushing causing the drum to ride to far forward and rubbing on the seal cutting it. Dryer needs a new front seal and roller kit. Parts on order. ; ordrd 1 D510207P (Front seal) and 1 RB170002 (Roller kit)"

"Oven will preheat but not maintain temperature. Also upper right burner element not getting hot but customer said not to give a quote on that as well. When first turning oven the bake element will get hot but then after preheat the bake element will not get power and not cycle heat back on. burn spot on board, needs control board but also quote for upper right element as well.Control board shows not in stock. Find part and quote customer.Control board 316560127; element 318178110; saved tckt"

"Right front burner doesnt spark at all. Told customer it most likely needs a new spark module. I took the cook top apart and swapped the wires at the spark module terminals for the two front burners, and then the left one didnt work but the right did. So it does indeed need a new spark module. 268600001 per encompass. DW CAN YOU PLEASE ORDER THIS AND SCHEDULE RETURN VISIT? ; saved tckt , states that autho needed"

"Not running. Found the bulkhead full of lint and debris. I cleaned that out, vacuumed out dryer, and installed two new bearing glides. Old glides were worn down. Runs great now.

"Customer complaint is, NOT KEEPING TEMP. Customer said its 20F-30F off on the cool side. I pulled out range and ohmed out the sensor and its good at 1072 ohms. I preheated oven and watched it cycle and its cycling perfectly between 330F and 370F for about 30 minutes. The temperature gauge thats in there is responding slowly, but eventually got to 350F. Thats what they were going off of. I showed customer his gauge and mine after 30 minutes and they were reading 350F. Range is operating and testing perfectly."

Customer states that when she sets oven for 320 which is the lowest it goes she said it never gets up to that temperature.This model doesnt use glow igniter and has a hold down and spark for 5 seconds until oven is lit and thermostat will adjust the always on flame but will just lower or incase flame on bake burner tube. While temperatures 350 and higher has full flame until desired temperature then lowers the flame to low and then will incase flame when cycling temperature. Flame never turns off after the initial ignition.Based on that any temperatures lower than 350 the oven just uses a low flame so it will probably take 40 minutes to reach the 320 temperature.Its similar to a cabin range and can be lit with match for the oven to work if there is no electricity.I explained this to customer. And the expectation of how this oven works.Oven is working as manufacture designed as im here.

Installed part from last diagnosis. Once installed test and now unit is working properly.

Opened up the machine and pulled out the old anti return valve. The weight inside the valve was definitely stuck and not able to move like it should. Replaced it with the new valve and put the filter back in place. Filled and drained a couple times to test it and did not hear the same rattling noise as before. Much better sounds great.

The ice maker does not make ice. I jumped t and h and it would not fill. I jumped l and v and it sparked. I found the contacts on the module bad and the fill valve solenoid is open. It needs the whole kit. I went to Sundberg and got the whole kit then replaced the ice maker and water valve. I cycled the ice maker and now it fills.

"Returned with parts, installed drip pan, removed the cover and installed new fan motor. Working great.

Customers complaint is back of valve is broken where the hot water connects. installed part tested and unit is working properly now.

"Customers complained is getting the F12 error code. Customer said they were out of town for five weeks came back and this was happening. Remove filter and notice some buildup of slime from the soap. Vacuumed out the water, wiped everything down and steamed the inside of the unit and cleaned out pressure sensor reassembled and everything is working properly.

The heating element was broken. I replaced the heating element and verified its not leaking.

"It is stopping in the cycle and not draining on its own. They said its done this twice since I was here. The two times they tried using it. I needed to get an error code, which was only possible by running it on the cycle they had it on. I kept it on that cycle (warm, large, heavy duty) and ran it. It went all the way through the cycle with no issues. Was here with it for an hour. It fills, agitates, drains, fills, rinses, drains and spins great. I asked them to take a video of the flashing lights on the display next time this happens."

"Customer said dishwasher would sometimes get E01 error or that she would have a hard time to start a cycle. According to manual once you power on dishwasher you can change cycles/options but if door is not closed within 5 seconds the display will shut off and options/display will need to be selected again. Once cycle starts you cannot change options but display will still shut off after 5 seconds of door opening and will need to power back on and it will pick up where it left off, otherwise you need to push and hold button 3 seconds to cancel cycle to change options.I showed customer how to work it and check for display otherwise the dishwasher will not respond.Dishwasher drains every time and soap dispenser opens. Tested cycles all functions are working good. Dishwasher is working to manufacture specs and design as im here."

"Replaced bad sump assembly. Runs great now. Did notice a humming sound when detergent module opened. Customer stated that started 2 or 3 months ago. I tried to get it to stop but it doesnt. Eventually it may die. They would like to continue to use as is and if it dies in the future, they will put pods directly into dishwasher."

"Remove broken glass vacuumed up all the glass also lay down protective blanket, so no glass got out on the floor. Installed the new glass and now unit is back to original condition."

Customer had 1E error flashing on display but fridge still cooling and working. I power cycled fridge and error did not come back and refrigerator was cooling and all functions are working. Based on that error the sensor is out of range. Sensor ohm in range when testing.I informed customer that it could of been a power surge but if the error keeps coming back that the sensor would need to be replaced.