Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed November 3, 2023 to November 7, 2023
Model SHX68TL5UC/02
Dishwasher giving E25 error. Took apart drain pump and found glass stuck between the sump and impeller. Was able to clean that out, along with some other debris. Now it runs and drains great. Also cleaned out filter.
“Great service, on time and got the job done.”
Jason K.
Model WSF26C2EXY02U
Installed new hose and housing. Once installed filled 5 large glasses of water. No leaks. Water pressure is alright. Unit is now working properly.
“Adam was kind and helpful. Everyone I talked to at Omega Force was great to work with.”
Ann K.
Model RBD305PDT12
Installed new board from last diagnosis. Once installed had to pull unit out and reinstall the broil cable that was off. Once that was all correct. Reassembled tested all the features top and bottom. Everything is working properly.
Model 61S14WAA
Found that the igniter is open and not getting hot. Customer approved estimate. Replaced igniter. Tested and oven pre heated and is working good.
“Quick, friendly, professional service repairing the oven in my Magic Chef gas range. Very happy!”
Rena D.
Model SHX65T55UC/09
Replaced bad main wash motor/heat pump today. Runs great now. Washes great. Heats great.
Model MVWC465HW3
Customer showed me video of loud vibration from washer with load of sheets. I found that the motor cover underneath washer was missing bolt and was hanging off so any vibration would make that rattle. I secured covered and ran test with the same load and washer ran quiet and is working good as im here.
“Delton was professional and repaired the problem in a short amount of time. I appreciate he even put my bifold door back on!”
Peggy M.
Model PGS25KSEAFSS
Complaint is that the fresh food section will sometimes get too cold, once or twice a month and freeze veggies. We took temps in freezer and fresh food. 3 in freezer and 37 in fresh food. Set to 1 and 37 and theyve never changed the settings. No service bulletins. Called GE and they said that the temp sensor in the upper left corner cant be blocked or have food around it. We found lots of food around it. And they said to be sure not to keep food by the air tower in the back, and to only keep veggies in the two crisper drawers. Everything checks out good. Cant plug a newfi into this fridge. We ended up putting Solicon sealant around seal that connects in door Icemaker to cabinet, and also around loose gasket on bottom of air tower. Both of those could contribute to issue.
“They were great! It was not a straightforward situation. They kept at it and eventually figured out what was going on. Super happy that they stuck with it vs. just listening to GE who told them nothing could be wrong.”
Dana M L.
Model SMW272ZP
Replaced bad boards. Works great now and bake and broil.
Model FFEF3052TSE
Oven was sparking behind the control panel. Found two hot surface lights that had become loose and slid through the holes, and the terminals behind them were touching metal and sparked. We used tiny metal washers to secure the lights, and now they are super secure and it doesnt spark on bake anymore. Works great.
