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Service History 128

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed September 28, 2023 to October 4, 2023

Kenmore DryerSep 28, 2023Waite Park, MNTechnician: Matt

Model 110.84832201

Customer complaint is, NOT HEATING. Inspected and tested. Found the heating element had failed. Customer approved repairs. Installed new heating element and vacuumed out bulkhead. Reassembled and tested. Dryer is heating great. Dryer is now fixed.

“Excellent guy! He fixed it so fast! I can rate him and his service like 10/10”

Gabriela R.
Maytag WasherSep 29, 2023Saint Paul, MNTechnician: Delton

Model MVWB765FW3

Found that the door lid plastic near hinges are cracked and door wont lay flat and thats why you need to push lid down so lid lock will latch. Customer declined lid replacement and will glue or tape it to try and get longer life out of the washer.

“Great customer service!”

Maria F.
Whirlpool DryerSep 29, 2023Brooklyn Park, MNTechnician: Phillip

Model LG5201XTW0

The belt was broken. I replaced the belt and cleaned the rollers and vacuum the dryer out. The dryer runs good and sounds good now.

Speed Queen DryerOct 2, 2023Minnetonka, MNTechnician: Adam

Model ADG3SRGS113TW01

Unit isnt heating. Igniter will glow but not lite. Before changing the coils I checked the flame sensor and found it was open. Needs a flame sensor. Installed part. Tested unit and its working great.

“Adam was punctual, knew his job well, fixed the dryer. Very pleasant to talk with.”

Kelly P.
Beko RefrigeratorOct 2, 2023Saint Paul, MNTechnician: Delton

Model BFTF2716SSIM

Replaced evaporator cover inside refrigerator, new part the evaporator fan was in backwards. Had to flip it so the problem didnt happen again. Also replaced ice maker. Tested and evaporator fan is blowing correctly and ice maker no longer making loud clicking sounds. Refrigerator is working good.

“Great quick service. I highly recommend them.”

Ellen M.
Whirlpool DishwasherOct 2, 2023Saint Paul, MNTechnician: Delton

Model WDF530PSYW7

Found that the heating element shorted and broke so that was causing burning smell. Also found that water valve is bad on dishwasher as it only filling up half the water needed for normal wash. Also found that there was broken glass in drain pump causing no drain. Customer approved estimate to replace water valve and heater. Replaced parts, tested and washer now fills, washes, drains and heats. Dishwasher is working good.

“Timely service and great communication throughout. Tech was knowledgeable and quick and now has our dishwasher working better than it has in years.”

Sidney Van D.
Bosch DishwasherOct 2, 2023Plymouth, MNTechnician: Phillip

Model SHE53T55UC/02

Water was leaking from diverter. Today I replaced the diverter assembly and then ran the dishwasher. I found no leaks and all is working good.

Beko RangeOct 3, 2023Minneapolis, MNTechnician: Delton

Model SLGR30530SS

Found that the bake will turn on and then gas will slowly die and shut off and 2 seconds later gas turns back on and will keep doing that over and over and keeps making the poof gas sounds. Igniter seems to be weak. Replaced ignitier to see if that is the cause. Customer approved estimate. Tested and bake turns on and stays on during preheat. Range is working good.

“Fast appointment turnaround. Knowledgeable service technicians. Problem fixed!”

Corinne E.
Frigidaire RefrigeratorOct 4, 2023Eagan, MNTechnician: Delton

Model FGSC2335TF4

Replaced water filter housing. Tested and water sprays out with full force and is working normally. Refrigerator is working good.

“I really appreciated Delton’s help in fixing my refrigerator water filter problem, as I was unable to diagnose the problem myself. He was very professional, did a good job, and I thought the price was reasonable.”

Mark P.
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