Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed July 27, 2023 to August 1, 2023
Model GTW465ASN9WW
Customer complaint is, making a weird sound. Inspected and tested. Found the belt is falling off and is shredding. Needs a new belt. Customer approved repairs. Installed new belt and tested. Washer is working great. Washer is now fixed.
“Matt was professional and efficient”
Lynette N.
Model WM3670HWA
Not draining. Found a bad drain pump. Replaced bad pump. Runs and drains great now.
“Thank you, Nate, for getting us up and running again so quickly! We greatly appreciated your kindness, professionalism and patience.”
Nicole R.
Model LFX31925SW/00
Customer complaint is, noise goes away when they open the door. Freezer is 40F and FF is 53F. I removed the evaporator cover and theres heavy frost and ice on 25 percent and nothing on the rest. The sealed system has failed. Customer is going to replace the refrigerator.
Model LSDF9962ST
Tripping breaker and then went dead. Found some melted wires at junction box. Redid wires, runs great now.
“Nate arrived quickly and did a great job. He is friendly and knowledgeable.”
Bob O.
Model FPBG2278UF1
Icemaker leaks. Replaced Icemaker, it cycles, no leaks now.
“Very prompt, polite and helpful. Great service!”
Alec O.
Model MHW4200BW0
The customer complaint was the washer door remains locked after she runs a rapid wash cycle. I found the spin refresh option was on. If the spin refresh options on it will keep the door locked after cycle and periodically will tumble the clothes so they dont become smelly and it prevents humidity. The cycle will cancel after six hours, or when the customer presses power cancel. I showed the customer how to turn the option off and there was no other issues on the washer.
Model WGD86HEBW1
The customer said the dryers makes a loud noise after a few minutes. I started the dryer and it sounded fine. I removed the drum and inspected the rollers. The belt was warn a little and the rollers were dirty. I used the kit and replaced the bearings and belt. I vacuumed the lint out. I ran the dryer for a bit and it never made that loud noise.
“Phillip was great. He was on time, explained what was repaired/replaced and worked very efficiently. Thanks for making this very quick & easy. The dryer is working great now.”
Justin K.
Model EI24ID50QS0B
Dishwasher flooded their basement, and now is giving an i20 error. No water under it, but drain pump continually runs. Quoted for pressure sensor, but also let them know once I can run it and let it circulate water, I can figure out what is leaking, so that it doesnt flood basement again. Given that its 9 years old, and its been serviced multiple times, she will replace the unit.
“Nate was very kind and helpful.”
Taylor G.
Model 110.2888279
Not spinning or draining. Found a broken lid switch. Replaced, runs and drains great now.
“Excellent. Couldn’t be more pleased.”
Arlene S.
