Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed July 24, 2023 to July 26, 2023
Model 110.728121
The customer said the dryer does not heat. The customer had the rear panel removed when I arrived. I tested the thermal fuse and it was bad. I jumped the fuse and tried the dryer. It does heat. I gave a quote for replacing the fuse. I replaced the thermal fuse. The dryer is heating and the air flow is good.
“On time, professional, and finished the repair very quickly”
Emily M.
Model KDTM354DSS5
Installed new sump from last diagnosis. Tested multiple times. Unit is working properly and no leaks. Let unit run for 15 minutes before leaving.
“Our technician was excellent.”
Randy B.
Model AGS5730BDQ
Installed the rebuilt board. Tested at 400 degrees and cycled heat and maintained average temperature of 400 degrees. Oven is heating and working good.
“Capable, polite and took time to explain”
Don G.
Model BFTF2716SSIM
Replaced ice maker and water valve assembly. Tested and ice maker cycles and filled. Informed customer that itll take up to 24 hours to make ice.
Sometimes it over freezes in fresh food and sometimes ice cream gets soft in fz. I checked temps, everything was good. Cleaned out coils and vacuumed out around coils and compressor. Customer mentioned that they pulled the fridge out from wall recently and temps have been steadily good since. I recommended keeping it out an inch or two how they have it for better air flow. I steamed off evaporator and made sure it frosted over nicely. Everything checks out good.
“On time , very cordial and understood my concerns”
Sylvia H.
Model DDT39432XIH
Dishwasher not draining and they are finding food debris stuck to dishes. I cleaned out the filter, and the sump. Also noticed that there's an air gap. I took the cover out of the air gap. And let water drain straight up through air gap. Water was partially turned off to the dishwasher. Turned the water on. Now it fills and drains and circulates great.
“The company called me almost immediately after I reported the problem to the manufacturer. I had to wait 6 days for the repairs to be made, but it wasn't an emergency. On day of appointment, Nate showed up right on time. He was pleasant, knowledgeable and efficient. I'd use them again without question. I will request Nate!”
Kay M.
Model ZISB420DXA
Installed new board from last diagnosis. Now everything is working. All displays working. Let customer know can take 24hours to cool.
“Adam did a great job and was very courteous in our home. We will definitely use Omega in the future!”
Kris N.
Model ED25CQXHW00
Customer complaint is, water dispenser is no water tube, not getting directed in the glass. Inspected and tested. Found the plastic piece that directs the water down into the cup is broken off. Installed new dispenser fitting with water line and bracket. Tested and everything is working great. Refrigerator is now fixed.
“Matt did a great job and was very professional and friendly.”
Jill P.
Model DLG0332W
Fuse was blown. I replaced it with the new fuse, and vacuumed out a ton of lint, and cleaned and oiled rollers. Good air flow (17 mph) outside. Customer cleaned vent again while I was here. Runs and heats great now.
“Nate the tech was amazing and went above and beyond the call of duty to make sure the Dryer was fixed and finally repaired correctly”
Charles S.
