Service History 102 - Omega Force Appliance Repair

We serviced a

KITCHENAID REF BUILT IN++

Model KSSS42QHX00

Near Ham Lake, MN 55304

Phillip

Job Details: 08/18/2023

"Today I replaced the evaporator, heat exchanger, filter drier and the evaporator fan motor. I leaked checked the system and then pulled a vacuum and recharged the system. Its all working good.

We serviced a

GE DRYER

Model PTDN600GM0WT

Near Minneapolis, MN 55407

Delton

Job Details: 08/18/2023

Dryer turns on and tumbling as I got here and customer said that it didnt even start. I tested heat and dryer is not venting out properly. Dryer vent is clogged and outside vent is is covered by overgrowth. I showed customer informed that the dryer probably overheated and shut off and now that its cooled off it runs. Customer was planning on replacing flex vent with rigid and will do that.With vent disconnected, dryer is running and heating as Im here.She will use as normal and call back if problems persists after vent is replaced.

We serviced a

SAMSUNG RANGE

Model NX58H9500WS/AA

Near Minneapolis, MN 55416

Nate

Job Details: 08/18/2023

"Not preheating. Found a bad oven ignitor. Replaced, heats and ignites great now.

We serviced a

LG DRYER

Model DLGX3471V

Near Minneapolis, MN 55443

Phillip

Job Details: 08/18/2023

"The dryer is louder and makes a squealing sound. I took the dryer part and I found the front rollers were stuck in bad and the idler was stuck. I cleaned and oiled the rear rollers and replaced the front rollers and idler. I vacuumed out the dryer. The dryer sounds good now. The air flow seems bad. The customer said it vented out under the porch. I recommend that it be cleaned.

We serviced a

BEKO REFRIGERATOR

Model BFFD3624XSS

Near Minneapolis, MN 55408

Nate

Job Details: 08/18/2023

"Replaced display, everything works now great."

We serviced a

BEKO DISHWASHER

Model DUT36522X

Near Minneapolis, MN 55419

Nate

Job Details: 08/18/2023

Replaced broken spray arm. Works great now. Old arm was stripped.

We serviced a

FISHER PAYKEL++ DRYER

Model DE7027J1US0

Near Plymouth, MN 55447

Matt

Job Details: 08/18/2023

"Customer complaint is, NOT ADVANCING THROUGH CYCLES. Customer said they put a wetter load in there than normal and thats the only time they had problems with it. Its been working good sense. I started dryer on a timed dry cycle and watched it run for 40 minutes and it worked perfectly. Dryer is testing good."

We serviced a

LG REFRIGERATOR

Model LMXC23746S/01

Near Eden Prairie, MN 55347

Nate

Job Details: 08/18/2023

"Frost building up quite a bit on the back wall by the evaporator fan. Looked like the door probably got left open at some point, allowing frost to begin to build up, and now there's ice in the tracks of the drawers. I took door off, bins out, steamed and cleaned out the freezer. Nice and clean now. Door seals nicely.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Minneapolis, MN 55428

Phillip

Job Details: 08/18/2023

"The washer drains but does not spin. I put into the test mode and the fault for the shifter came up. I found some corrosion on the connector going to the shifter. I cleaned the shifter and the connector then put grease on the connector. The washer still would not wash or spin and the shifter fault came back. I quoted the customer for replacing the shifter. I replaced the shifter and calibrated the washer. Now the washer will wash and spin in all cycles.

We serviced a

LG WASHER

Model Wt5170hv

Near Minnetonka, MN 55345

Nate

Job Details: 08/18/2023

"Washer making funny sounds and leaked some water. Found the rotor was loose and the nut was almost off. Used blue loctite, to keep it secure so nut doesnt potentially fall off in future. Ran it on a rinse and spin, and it runs and drains great. Told customer to give it 12 hours to set before using."

We serviced a

LG WASHER

Model WM2496HSM

Near Plymouth, MN 55446

Matt

Job Details: 08/18/2023

"Customer complaint is, DOES NOT SPIN AND ROARING. Inspected and tested. Theres standing water in the washer. Found its not draining. I removed the drain pump and the impeller is broken off. Installed new drain pump and tested. Washer is draining and spinning great. Washer is now fixed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHEXNS03

Near Maple Grove, MN 55311

Matt

Job Details: 08/18/2023

"Customer complaint is, ICE IS FROZEN TOGETHER AND HE BROKE SOMETHING. Customer said ice was stuck in the chute and when he grabbed it and pulled something broke. Inspected and tested. Freezer is 6F and FF is 41F. Found the ice dispenser door is stuck open. I disassembled dispenser and found the ice chute was unclipped. I removed and reinstalled and now the door is opening and closing perfectly. Looks like the warm air from the door being open was causing the ice to melt together. Otherwise everything else tested good."

We serviced a

SPEED QUEEN DRYER

Model ADG4BRGS116TW01

Near Maple Grove, MN 55369

Phillip

Job Details: 08/18/2023

There is a hard build up on the screen inside the dryer. I replaced the screen. The air flow is good and the high heat temp was around 200. The dryer duct is hard rigid tube. I advised the customer to not use dryer sheets. Other than that, dryer is working good.

We serviced a

SAMSUNG WASHER

Model WA48H7400AW/A2

Near Minneapolis, MN 55419

Delton

Job Details: 08/18/2023

Found that the basement floor is slanted pretty good towards the floor drain so the front of the tub was hitting front of cabinet. When it was filling the bleach cap mid cycle it would overflow the edge of the washer top and drip over tub.I balanced out washer front as high as it can go but still not perfect. I informed customer that it might need some ply wood to make it fully balanced, but does not appear to be leaking anymore.

We serviced a

WHIRLPOOL DRYER

Model GGQ9800PW1

Near Minnetonka, MN 55345

Nate

Job Details: 08/18/2023

"Not heating. Found a bad thermal fuse and a lot of lint inside dryer. Cleaned out all the lint, cleaned up the pully shaft, cleaned and oiled rollers, and replaced fuse. Runs and heats great now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Saint Michael, MN 55376

Matt

Job Details: 08/18/2023

"Customer complaint is, DOES NOT RUN BUT LIGHTS COME ON. Inspected and tested. Customer had refrigerator unplugged when I got here. I plugged refrigerator in and compressor and all 3 fans turned on. I removed the evaporator covers and after 20 minutes there is no frost on evaporators. The compressor/sealed system has failed. Also the freezer evaporator cover is broken. It looks like someone had this apart already because its been taped to try and fix the broken foam. This is going to need a freezer evaporator cover part number 5304523067 if they fix the sealed system. ; saved tckt"

We serviced a

FISHER PAYKEL++ WASHER

Model WL4227J1

Near Plymouth, MN 55447

Matt

Job Details: 08/18/2023

"Customer complaint is, giving OUT OF BALANCE ERROR every load. Inspected and tested. I ran washer through a rinse and spin and it was working normal and spun out the clothes and no errors. I talked with Jared on this and were going to try replacing the dampers and rotor. Can someone look up these parts and order them and reschedule the customer. ; saved tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA03

Near Minneapolis, MN 55406

Delton

Job Details: 08/18/2023

"Has the Samsung standard ice box issue as well as the evaporator icing over and needs the drain kit. Also ice maker is completely frosted over and i cant remove ice bin. I informed customer that they can try and call Samsung directly and see if they will cover the ice maker repair since its a known issue.Customer will try that but if samsung says no;Can you quote for the ice maker fix. I dont know if this model needs new board on top of the other parts needed for the ice maker fix kit.Either way customer wants the drain/heater kit fix for refrigerator and i have those parts ordered and already rescheduled but follow up with ice maker fix quote.I informed customer that they need to have fridge unplugged 24 hours before appointment.; ordrng 1 Da32-10104n (Thermisor), ordrd 1 Da82-01415a (Drain kit) and 1 Sh502 (Heater)"

We serviced a

UNKNOWN VENT HOOD

Model PX05-I42

Near Minneapolis, MN 55407

Delton

Job Details: 08/18/2023

"Took a bunch of pictures and i can hear relay click for speed of motor but using my non contact voltage checker i have no power, hard to get to the wires to fully check because its hard to get to without dropping the motor. Board is likely the problem. Vent sheathing goes into ceiling and i cant get picture of part number for the board. I informed customer that we would do our best to research part but we cant break the ceiling and customer would need to get it off so I can gain access to the control board.See what you can do to research board.I might be able to cut higher up the venting since the sleeve covers further up the duct and would cover it and then i could gain access to the board.; saved tckt"

We serviced a

GE REFRIGERATOR

Model PGSS5RKZCSS

Near Maple Grove, MN 55311

Matt

Job Details: 08/18/2023

"Customer complaint is, WATER ON BOTTOM OF FREEZER. The water is on the top of the bottom freezer drawer. I tested that freezer mullion and its getting 120V and ohms out good at 840. Theres moisture on the FF mullion and black mold on the bottom half of the gasket because the door gasket flapper is ripped off and not sealing. FF mullion is getting 2vdc and ohms out at 23.5. Im going to replace both FF door gaskets because there not sealing great around the mullion and I think moisture is running down and getting on the top of the freezer drawer. ; ordrd 2 WR14X10305 (Door gasket)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Minnetonka, MN 55345

Nate

Job Details: 08/18/2023

Leaking through Diverter and wash motor sounds bad at times. Stops after 10 minutes. Quoted for sump assembly with motor. Coming back Tuesday to install. W10902372. ; ordrd 1 W10902372 (Wash motor and sump assembly)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FLSC238DSA

Near Minneapolis, MN 55419

Delton

Job Details: 08/18/2023

"Ice maker is bad. Wont cycle. Has power to ice maker but nothing happens when i test it, wont advance. I looked up part number and this is a rear mounted ice maker (see picture) the fill cup is on the side and when i look up part for replacement it doesnt have a slot to install the full cup on the side. I know Ive seen these before but dont know the part number.Look at pictures and find the right part for this ice maker and contact customer with quote and ETAPart number that pulls up is 241798231; saved tckt , states that autho needed"

We serviced a

BOSCH MICROWAVE

Model HMV3051U/02

Near Monticello, MN 55362

Matt

Job Details: 08/17/2023

"Customer complaint is, I HAVE A BROKEN HANDLE. I HAVE THE BOTTOM PART THAT IT NEEDED. COULD YOU FIX THIS? Installed new door handle. Microwave is now fixed.

We serviced a

WHIRLPOOL WASHER

Model LA7800XTW0

Near Minneapolis, MN 55427

Nate

Job Details: 08/17/2023

Not spinning. Found a bad with switch. Replaced lid switch and it runs great now.

We serviced a

WHIRLPOOL WASHER

Model LA5558XSW0

Near Minneapolis, MN 55441

Nate

Job Details: 08/17/2023

Not agitating. Found the dogs were all worn down. Replaced agitator dogs and cleaned entire agitator assembly. Filled it with water and showed customer how it runs great now.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Richmond, MN 56368

Matt

Job Details: 08/17/2023

"ITS REALLY ACTING WEIRD. HE RAN IT THE BASE FILLED with water at the end of the cycle. . HIT THE CANCL THN IT DRAINed ok, NXT TIME INSTEAD of the clean light turns on at the end of the cycle. the cancel light come on then the dishwasher drained.. then after it stopped the clean light did not come on even though the dishes were clean. Installed new main board and tested. Dishwasher is now fixed."

We serviced a

KENMORE DRYER

Model 110.873561

Near St. Cloud, MN 56301

Matt

Job Details: 08/17/2023

"Customer complaint is, HEATING INTERMITTENTLY. Inspected and tested. Started dryer on a high heat cycle and it spiked to 280F so I removed the vent from the back and the heat turned off. Now the ignitor is glowing, but the coils arent opening. The gas valve coils have failed. Customer declined repairs and is going to replace the dryer. I advised customer to replace the flexible vent with the metal venting material before they would hook up a new dryer."

We serviced a

MAYTAG WASHER

Model MHWE300VF00

Near Buffalo, MN 55313

Phillip

Job Details: 08/17/2023

The washer was in the garage. I removed the bottom panel and then the drain filter. I cleaned the stuff out the filter and got all the water out. The drain hose was removed and missing. There is no more standing water in the washer.

We serviced a

BEKO REFRIGERATOR

Model KD76500NEU/BFBD30216

Near North Saint Paul, MN 55109

Delton

Job Details: 08/17/2023

Found that the condenser fan motor and fan is not straight so when it runs it vibrates more than it should. I aligned fan blade and motor so its better and no longer make vibrating noise. I informed customer.

We serviced a

KENMORE DISHWASHER

Model 66513543N412

Near Plymouth, MN 55446

Nate

Job Details: 08/17/2023

"Dishwasher will fail to circulate water. Found a bad wash motor/sump assembly. Also, door was messed up on frame, husband was pushing on door with broom and it popped off and wouldnt close. I pulled out dishwasher and got door back on hinges and mounted dishwasher. Now door closes great. Quoted for new sump/motor assembly. It sounds though like door never closed all the way and was possibly popping open. Good chance it will run fine now. If anything changes they will call us."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Saint Paul, MN 55109

Delton

Job Details: 08/17/2023

"Customer says it will make loud banging and washer will move around in spin mode. I ran diagnostics and no errors, all functions are working. Washer front right leg was a little wobbly i tightened it, ran cycle with load of towels and washer fills, agitates, drains and spins. No loud banging and washer is stationary. Washer is working good as im here. Customer will use it an normal and call back if washer starts acting up again.

We serviced a

MAYTAG DRYER

Model MISSING

Near Excelsior, MN 55331

Nate

Job Details: 08/17/2023

"Not running. Found a bad thermal fuse and a ton of lint in dryer. Cleaned out dryer, oiled rollers, and replaced fuse. Dryer VERY tight under countertop. Had to use protective mat, pump wedges and air sled to get it out. Runs great now. Told customer needs to have vent cleaned. Upper level. Will blow fuse if they run it without vent cleaned.

We serviced a

FRIGIDAIRE DISHWASHER

Model GLDB653AS1

Near St. Cloud, MN 56304

Matt

Job Details: 08/17/2023

"Customer complaint is, 1/4 OF WATER STANDING IN THE BASE OF THE DW AFTER A CYCLE. CIRCUIT BREAKER IS TRIPPED AT THE SM TIME, ALSO THE SPRING IS BROKEN. Customer said that dishwasher is on same circuit as some lights in the basement. Inspected and tested. I started a heavy cycle and dishwasher drained, filled and washed. I advanced through the cycles manually and everything was working perfectly and heating element came on multiple times and was drawing over 8amps. Circuit breaker never tripped while testing. The left door spring is stretched out and fell off. I reattached it and further back and its now working. This is a plastic tub dishwasher thats over 20 years old and its in rough shape. Customer is probably just going to replace it in the future if he has more problems."

We serviced a

GE REFRIGERATOR

Model GTS18GTHMRWW

Near Eden Prairie, MN 55346

Nate

Job Details: 08/17/2023

"Fan making a loud noise in freezer. Door had gotten left open to freezer, allowing outside humidity and moisture in. I pulled off the back evaporator panel and found a lot of frost built up around the fan area. Steamed off fan and evaporator, as well as the rest of the freezer. Cleaned it all up. Sounds great now. No tears or gaps in door gaskets."

We serviced a

KENMORE DRYER

Model 796.9147321

Near Maple Grove, MN 55311

Phillip

Job Details: 08/17/2023

The complaint is the dryer does not heat. I ran the dryer on time dry and verified its not heating. I took the dryer apart and found the lower heat thermostat was tripped. I also found the dryer duct was plugged up with a lot of lint. I quoted for the repair. I replaced the thermostat and cleaned the dryer duct. The dryer is now heating good and it cycles in and off.

We serviced a

JENN-AIR WALL OVEN++

Model W241

Near Minneapolis, MN 55447

Phillip

Job Details: 08/17/2023

The end of the gasket was pulling out. Stretched the gasket and got it back in good. I did not need to replace it. The customer looked at it and thought it was good.

We serviced a

ESTATE DRYER

Model EGD4400WQ0

Near Minneapolis, MN 55443

Phillip

Job Details: 08/17/2023

"The complaint is the dryer does not heat. I found the timer was bad and not sending voltage to the coils. I went and got a timer than replaced it. After I replaced the timer and let run I found the gas coils were weak and failing. I replaced the gas coils as well. Now the dryer is working good.

We serviced a

LG DRYER

Model DLG3744W

Near Minneapolis, MN 55443

Phillip

Job Details: 08/17/2023

The customer said the dryer is noisy and makes a high pitch sound after a few minutes. I removed the drum and inspected the rollers. I found the right rear roller was very bad. The front 2 and the idler are good. I quoted for the repair. I replaced the 2 rear rollers and oiled the others. I also vacuumed out the dryer. The dryer sounds much better now.

We serviced a

KENMORE DISHWASHER

Model 665.13213K901

Near Maple Grove, MN 55369

Phillip

Job Details: 08/17/2023

The complaint was the dishwasher is dead. The fist thing I did was look for a wall switch off. I found was off so I turned it back on. Now the dishwasher is working. I ran it for a few minutes and its working great.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF4A

Near Big Lake, MN 55309

Matt

Job Details: 08/17/2023

"Customer complaint is, DEAD. Inspected and tested. Found the main board is fried. Quoted customer $452. to install new board. Customer approved repairs. Part on order. ; ordrd 1 5304514670 (Main board)"

We serviced a

LG WASHER

Model WT1101CW

Near Victoria, MN 55386

Nate

Job Details: 08/17/2023

Giving UE error. Repeatedly fills and drains. Found info from LG that the fix is you replace the main PCB. Quoted for that. Hale asked me to email that info. I emailed him the quote. They will let us know if they want to do the repair. ; saved tckt

We serviced a

KENMORE DISHWASHER

Model 630.163044

Near Minneapolis, MN 55417

Nate

Job Details: 08/17/2023

"Runs indefinitely. Found a smoked control board. Quoted $300 for refurbished one, but they dont want to spend that much money. Dishwasher wasnt fixed after DE was there last month, so they requested a refund on todays trip charge. I told them yes. Please refund trip charge. ; saved tckt"

We serviced a

UNKNOWN DISHWASHER

Model G4205U

Near Saint Paul, MN 55103

Delton

Job Details: 08/17/2023

"Found that the drain pump fins broke off and not draining. DIshwasher powers on and motor runs, just not draining. Also the cover for drain pump fins plastic is very chewed up and recommend that be replaced as well (see picture)Drain pump and cover part needed. Please search and give customer ETA and quote.Schedule 2 hours for repair if approved; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model GST9679PW0

Near Plymouth, MN 55446

Phillip

Job Details: 08/17/2023

The customer said the washer was getting stuck in the wash cycle and not advancing to the final rinse. I started a normal and let run until it finished. It never got stuck for me. I found the extra rinse was off. I turned that back on. I found the agitator dogs were broken. I replaced the agitator dogs. ; schdld next appmnt for 8/23 WED !

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1821QS1

Near Saint Paul, MN 55105

Delton

Job Details: 08/17/2023

Found that the defrost heater wires burnt up and that was lily cause of smell and now evaporator is frosted over and not cooling well. Door gasket is ripped. Owner approved estimate. I manually defrosted refrigerator so it should cool until i can order parts and get back.Ordered parts and rescheduled. Scheduling 2 hours to defrost whole evaporator when i get back to replace the heater.; ordrd 1 242044008 (Defrost heater) and 1 242193212 (Door gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Albertville, MN 55301

Phillip

Job Details: 08/16/2023

The whole unit is not cooling. I plugged the fridge back in. The compressor starts for a few seconds then shuts off. I removed the relay and ohmed out the compressor. The compressor is testing good. I tried a new relay and the compressor started right up. I gave the customer a quote for the repair. I replaced the start relay. The compressor is running and its drawing 1.46 amps. The freezer is getting cold.

We serviced a

FRIGIDAIRE MICROWAVE

Model n/a

Near Minneapolis, MN 55411

Nate

Job Details: 08/16/2023

"E11 error. Found multiple broken wires in door harness. Needs new wire harness. The customer is going to replace the unit.

We serviced a

GE DISHWASHER

Model PDT715SYN2FS

Near Albertville, MN 55301

Matt

Job Details: 08/16/2023

"Customer complaint is, STOPS 5 MIN IN AND NOT DRAINING. NOT FINISHING A CYCLE DISPLAY STILL WORKING. Inspected and tested. Found the drain hose is really long and has 3 different hoses and goes down stairs and then back up. The last one is the black rubber hose and its kinked underneath the sink. Customer approved repairs. Removed black rubber hose and installed new extension hose and put a high loop in it underneath the sink. Tested and dishwasher is working and draining great. Dishwasher is now fixed.

We serviced a

MAYTAG DRYER

Model MEDE500VW1

Near Excelsior, MN 55331

Adam

Job Details: 08/16/2023

Customer complaint having to run it twice to dry and now its not tumbling. I could hear the motor but wouldnt tumble. Gave it a boost and it kicked on and started tumbling. Took temps found the air flow is a little glogged up. When I unhook the vent temps are regular. Customer is going to have a company out to clean the vents. The motor is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ1

Near Rogers, MN 55374

Matt

Job Details: 08/16/2023

"Customer complaint is, LEAKING. Customer said the last 2 loads leaked a lot of water on the floor and they were both big loads with bedding. Inspected and tested. I filled washer all the way to the top with water and drained and couldnt get washer to leak. It must be splashing over the top when they have a big load in there. Customer is going to try some smaller loads and see what happens."

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5111SR

Near Minneapolis, MN 55403

Nate

Job Details: 08/16/2023

Replaced Icemaker. It cycled and filled great. No issues with water leaking in bottom since I steamed out and cleaned out drain lines.

We serviced a

GE DISHWASHER

Model Gdf520pgd2ww

Near Saint Paul, MN 55108

Delton

Job Details: 08/16/2023

Customer says dishwasher will complete cycle and about 24-48 hours later there will be water that has filled the bottom of dishwasher and then customer has to run drain cycle so it wont overflow. I found that the dishwasher water and drain hose runs underneath floor then up to sink drain. The drain was pointing down so when using sink it would push washer back into dishwasher. I turned drain up and cut rubber extension so that it runs as a high loop to prevent water from backfilling. Tested and dishwasher is working good and no longer backfilling water into dishwasher. Customer will use as normal and call back if issue continues.

We serviced a

ASKO++ DISHWASHER

Model DFI664XXL.U

Near Minnetrista, MN 55364

Adam

Job Details: 08/16/2023

Installed parts from last diagnosis. Tested multiple times for leaks. No leaks. Reinstalled to exact spot it was mounted before.

We serviced a

DANBY FREEZER

Model DUFM059C1WDD

Near Saint Paul, MN 55106

Nate

Job Details: 08/16/2023

Replaced bad thermostat. The unit is operating and running great now.

We serviced a

GE RANGE

Model JGB720SEJ1SS

Near Minneapolis, MN 55406

Delton

Job Details: 08/16/2023

Replaced wire harness for igniter. Tested and all burners spark and ignite. Range is working good.

We serviced a

KENMORE DISHWASHER

Model 665.13203N411

Near Roseville, MN 55113

Nate

Job Details: 08/16/2023

A whirlpool dishwasher that fills with water but doesnt circulate. I put it into service mode and it gives an F7 E1 error. In service mode the wash motor runs for a minute and then stops. Verified 120 vac. Tapped it with my screw driver and it started running but sounds horrible. Leaks too. Needs new motor. Quoted, but customer will replace."

We serviced a

ELECTROLUX DRYER STACKED++

Model EFME527UIW0

Near Minneapolis, MN 55418

Nate

Job Details: 08/16/2023

"Steam valve just keeps spraying in dryer. Customer opted to have water line disconnected from Y valve and instead run straight to washer, with no water line coming to the steam valve. Washer and dryer work great now."

We serviced a

BEKO REFRIGERATOR

Model BFBF2716SS/870000594

Near Minneapolis, MN 55407

Delton

Job Details: 08/16/2023

"Freshfood evaporator iced up. Called tech support and found that the evaporator fan was installed backwards and was sucking in air instead of blowing out air up top of evaporator. Reversed (flipped) fan, tested and now is blowing out top. Refrigerator is working good."

We serviced a

GE WASHER

Model GTW220ACK5WW

Near Maple Grove, MN 55311

Matt

Job Details: 08/16/2023

"Customer complaint is, NOT SPINNING.. IT STOPS. Inspected and tested. Found the belt and pulley are covered in oil and its roaring in a spin. The transmission has failed. Customer declined repairs and is going to replace the washer."

We serviced a

VENTAHOOD VENT HOOD

Model K250HSS2

Near Plymouth, MN 55446

Phillip

Job Details: 08/16/2023

The light switch was bad. The customer said the vent fan sounds good now. I went and got the switch then replaced it. It working good now.

We serviced a

GE DRYER

Model GTD65GBPL0DG

Near Victoria, MN 55386

Adam

Job Details: 08/16/2023

Customers complaint is unit not heating. Verified complaint tumbled but no heat. Disassembled dryer and tested the igniter because it never glowed. It tested bad removed igniter. Can visually see the damage. Quoted for replacement. Installed part and cleaned up lint. Reassembled then tested. Unit starts to heat properly now.

We serviced a

DANBY REFRIGERATOR

Model DBC2760BLS-1

Near Minneapolis, MN 55446

Phillip

Job Details: 08/16/2023

The customer said the fridge stopped cooling a few months ago. They had unplugged it then plugged it back it for a while and it never cooled but all the lights and fans were on. Today I plugged it back in and waited for it to cool. The compressor is running but the evaporators are getting a little cold. I advised the customer it had a sealed system failure. He will just replace the mini fridge.

We serviced a

SAMSUNG DRYER

Model DV350AGR/XAA

Near Plymouth, MN 55446

Nate

Job Details: 08/16/2023

"Squealing loud. Found a bad idler pully and a lot of lint. Vacuumed out dryer, cleaned rollers and oiled shafts. Replaced pully. Runs nice and quiet now.

We serviced a

LG REFRIGERATOR

Model LFXS29766S/01

Near Maple Lake, MN 55358

Phillip

Job Details: 08/16/2023

The complaint was the whole unit stopped cooling very suddenly. Another service company was out and diagnosed the compressor had failed. Today I verified the compressor was bad. I used the compressor and filter drier that were sent to the customer by LG. I replaced both parts and updated the board. I leaked checked the system then pulled a vacuum. I recharged the fridge. I advised the customer to wait 6-8 hours for it to cool then 24 hours before he fill its back up.

We serviced a

LG REFRIGERATOR

Model LFXC24726S/02

Near Minneapolis, MN 55436

Adam

Job Details: 08/16/2023

Diagnosed sealed system issue for the cooling. Found the compressor is running hooked up my gauges got negative 5 and about 140. Looking like a leak. This compression was replaced one other time but the guy didnt put a new filter or anything. When it equalized around 45. So might be a small leak and bad compressor. Cut out old compressor. Installed new compressor and filter dryer. Pressured to 200psi. Never lost its pressure. No leaks to be found. Vacuumed unit under 300 microns. Held for 10 minutes after and never lost vacuumed pressure. Filled unit and reassembled. Tested unit and its working properly. Psi when I left 5 low and 96 psi on the high. Unit is all good now.

We serviced a

SPEED QUEEN DRYER

Model ADGE9RGS115TW01

Near Eden Prairie, MN 55347

Delton

Job Details: 08/16/2023

Dryer would not power on (wake up) when i got here. I unplugged to check power at outlet and it has power. I plugged back in the dryer and it turns on and all functions are working good. Dryer powers on and starts. Dryer is cycling heat normally. I checked and cleaned inside of some lint build up but not bad. Dryer is working good. I informed customer that if it happens constantly to call back in.

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA03

Near Apple Valley, MN 55124

Delton

Job Details: 08/16/2023

Found that the door seals and doors are fine the issue is that the evaporator cover is frozen which needs the drain kit. Customer approved estimate and knows that 48 hours before the appointment to unplug and defrost the refrigerator so I can do the fix. Ordering parts and rescheduling.; ordrd 1 Sh502 (Heater) and 1 Da32-10104n (Thermistor) and 1 Da82-01415a (Drain kit)

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/01

Near Rogers, MN 55374

Matt

Job Details: 08/16/2023

"Customer complaint is, NOT DRAINING AND GIVING THE CUST AN E2 CODE. NOW IT WONT GET TO THE POINT WHERE THE DISP OPENS. Inspected and tested. Found dishwasher was draining really slow. I pulled dishwasher out and found the drain hose was kinked behind the dishwasher. The hose is compromised. Quoted customer $340. to install new drain hose. Customer approved repairs. Part on order. ; ordrd 1 00744881 (Drain hose)"

We serviced a

LG REFRIGERATOR

Model LFXS26596S/00

Near Eagan, MN 55123

Delton

Job Details: 08/16/2023

"Found that freezer is only at 40 degrees. Checked evaporator and no frost pattern, just wet.Checked compressor and getting 1.3 amp draw.Appears to be standard LG compressor failure. PW said to put it in autho and will need to contact our Rep to see if they will cover sealed system repair.Also ice maker tray is cracked and leaks, would also need to be replaced on top of sealed system.Ice maker part# aeq73110217; saved tckt"

We serviced a

MAYTAG WASHER COIN OP++

Model MHN30PDBW60

Near Fridley, MN 55421

Nate

Job Details: 08/16/2023

"Giving F21 error. Found after checking the filter that the filter was clean, and the drain pump had good spring to it. There was cavitation going on, because someone used too much detergent. Owner came over and I used her key for the washer to open up the top compartment, and hold down the lower right button, which reset the error. Then tried a drain and spin and still was siezed up. Attached quote. ; ordrd 1 WPW10730972 (Drain pump)"

We serviced a

HOTPOINT REFRIGERATOR

Model HTS16HBMFRWW

Near Minneapolis, MN 55420

Delton

Job Details: 08/16/2023

"Found that the refrigerator door gasket is ripped and creating moisture build up. Also customer has on low temperature but is still cold. Light socket is broken. Needs refrigerator door gasket, cold control, light socket. Estimate is under $500. Ordering parts and rescheduling.; ordrd 1 Wr24x10229 (Refrigerator Door gasket) and 1 Wr09x20002 (Cold control) and 1 Wr02x10591 (Light socket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Champlin, MN 55316

Matt

Job Details: 08/16/2023

"Customer complaint is, LITES IN THE FREEZER AND TOP LITES IN THE REFRIGERATOR DO NOT WORK. Inspected and tested. Found the back left light on the ceiling of the FF compartment had failed. There chrome and I have a white one. Quoted customer $272. to install the white LED module that I have. Customer approved me installing white LED module. Installed new LED module and tested. All the FF lights and freezer light are now working. Refrigerator is now fixed. ; pckd up 1 W10695459 (LED module)"

We serviced a

GE REFRIGERATOR

Model GFSS6KKYESS

Near Chaska, MN 55318

Adam

Job Details: 08/16/2023

This is a Samsung built unit and has the famous Samsung issue of frosting up and not draining. Found the evap top is all frosted up and causing the evap fan to stop. Steamed out the frost then installed the defrost heater kit. Next the drain is clogged removed the drain hose in back fridge and found the duck bill clogged. Cleaned out clogged then cut back the duck bell so it wont get clogged. Reassembled then tested. Customer also complaint was the ice maker not making ice. Found the ice maker is just continuously trying to harvest. Restarted unit and now it stopped. Put in test mode and gets stuck. Removed the ice maker and inspected reistalled and started to work properly. Now it seams to be working properly. Customer will watch and let us know if has an issue again will need board and ice maker Board WR55X11065Ice maker WR30X10131; used 1 SH502 (HEATER) from stock

We serviced a

GE DISHWASHER

Model ZBD07T0N00SS

Near Plymouth, MN 55446

Nate

Job Details: 08/16/2023

"One light cover is broken, need new assembly and light bulb. Parts WD21X10213, WD21X10212 and WD01X10274. Customer will be traveling and requesting that we be back in the next week if possible. I attached pictures of the parts too. But I need one of each of these part numbers please. Also, customer would need to know exact quote for parts cost since he will be paying for the parts. ; saved tckt"

We serviced a

ASKO++ DISHWASHER

Model 107325131

Near Eden Prairie, MN 55347

Delton

Job Details: 08/16/2023

As soon as you push power button the dishwasher starts to fill and drain pump runs even when door is opened and no lights or response from UI. I assumed control board but called tech support and they verified that could be the only thing. Needs main board (in door)Please search part and call customer with quote and ETA of return.Part# 468772; saved tckt

We serviced a

KENMORE DRYER

Model 110.6002201

Near Elk River, MN 55330

Matt

Job Details: 08/16/2023

"Customer complaint is, HAVE TO USE THE TIMER SIDE TO DRY AND TAKES A FEW TIMES TO DRY. Inspected and tested. Started dryer on a timed dry high heat cycle and it was cycling between 220F and 120F for over 20 minutes. I cant check airflow on outside of house because it comes out underneath the deck and theres no access. Airflow on back of dryer is 32mph and with vent disconnected the heat is cycling between 200F and 115F. I tried the auto dry cycle and I can only get it to heat by holding the timer, when I let go its not heating. The timer has failed. Part on order. Customer also needs to clean the vent. ; ordrd 1 WPW10185976 (Timer)"

We serviced a

BEKO REFRIGERATOR

Model BFTF2716SSIM

Near Wayzata, MN 55391

Phillip

Job Details: 08/16/2023

"The ice maker is no longer making ice but it use to. The ice maker is on and the ice tray is stuck at the 4 oclock position. I called Beko and there is no test for this ice maker. He said to just replace it. Ice maker assembly 5918690100 Marcone. I could not get a price in blue book. I gave the customer a rough guess of 390 or more total. Please get the price and contact the customer. Marcone has them but I have not ordered one yet. ; snapped 1 QuickPics, states that autho needed"

We serviced a

KITCHENAID COOKTOP++

Model MISSING

Near Minneapolis, MN 55405

Nate

Job Details: 08/15/2023

"Cooktop grill not working. Found a bad ignitor. Replaced ignitor. Works great now.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2411NW1A

Near Minneapolis, MN 55416

Nate

Job Details: 08/15/2023

"Not cleaning the dishes. Wasnt filling with water. I whacked the valve a few times and then it started filling. But then after finally filling, the wash motor would run, but only circulate the water for a couple seconds before seizing up and humming. I would stop and restart it, and it would do the same thing. Needs a new valve and motor.

We serviced a

KENMORE DRYER

Model 110.669225

Near Minneapolis, MN 55407

Delton

Job Details: 08/15/2023

"Customer said not drying clothes and dryer will shut off quickly. Found that there was a lot of lint build up on outside dryer ven. Also found that the auto dry moisture sensor wire was unplugged. Attached wire, tested and dryer is now cycling heat normally. Dryer is working good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYSA

Near Saint Paul, MN 55104

Delton

Job Details: 08/15/2023

"Customer says will stop or dishwasher will not get dishes clean. Found that dishwasher has very low water level and not washing dishes or washing away soap. I ran diagnostics and no errors but only thing is had low water, I manually added several cups of water and dishwasher completed with no errors. Checked water pressure to dishwasher and was low. I checked water shut off and it is rusted and leaks. I suggested that be replaced first before we replace water valve on dishwasher. Customer will get plumber and fix shut off and check pressure and will call us back if dishwasher issues continue.

We serviced a

KENMORE DISHWASHER

Model 665.14572N610

Near Champlin, MN 55316

Phillip

Job Details: 08/15/2023

The complaint is the dishwasher is not cleaning or heating. I started the dishwasher and it filled with water. After a few minutes I found the wash motor is not starting. The wash motor is buzzing. I quoted for the wash motor repair. I replaced the wash motor and ran diagnostics to reset the control. Its working good now. I advised them to run a clean cycle with a dishwasher cleaner.

We serviced a

DACOR++ REF BUILT IN++

Model DYF42SBIWR

Near Minneapolis, MN 55448

Phillip

Job Details: 08/15/2023

The compliant was the freezer. The customer said the freezer seems to be better and the fault codes are gone. I took temp in the fresh food and the temp was around 42 degrees. The temp was set to 40. I ran the defrost test and the fans test. Everything is working good today. There are no active fault codes. The doors are sealing good.

We serviced a

GE REFRIGERATOR

Model GSS20IBMBWW

Near Maple Grove, MN 55369

Phillip

Job Details: 08/15/2023

"The customer complaint is the fresh food is warm and the top of the freezer is warm. Again, I found the top half of the evaporator in the freezer section frosted up. The bottom half was good is only the top half that had too much frost on it. I defrosted the evaporator, and then I tested the defrost heater. The defrost here comes on a test mode. I replaced the main control, the defrost thermostat, and the evaporator sensor. The doors seal good and the fan is working good. No other issues found.

We serviced a

SAMSUNG REFRIGERATOR

Model RF24J9960S4/AA

Near Chanhassen, MN 55317

Adam

Job Details: 08/15/2023

Customer wanted new right hand door. Swapped doors. Adjusted and leveled doors.

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS3

Near Maple Grove, MN 55311

Phillip

Job Details: 08/15/2023

The customer complaint is the dishwasher does not start and the clean light flashes. I found the clean light is flashing 7 times which indicates a heating issue. I put into service mode then let run. I took an amp draw of the heater and I get 7.1 amps. I then canceled the service test and ran a normal. The dishwasher seems to be working and pumping water. After about 15 minutes the heater came on again. I inspected the board and connections. All looked ok. The drain pump is a little noisy and the wash pump sounds a little rough but it still washes. I suspect the wash pump may be stopping so its either a failing wash pump or main board. I advised to clean it with vinegar. Unit is operating good right now.

We serviced a

GE DISHWASHER

Model DDT595SSJ0SS

Near Minneapolis, MN 55441

Nate

Job Details: 08/15/2023

"Dishwasher doesnt run. It just flashes the lights on door and chirps 3 times. Pulled down the main PCB and the green LED is dead. GE tech says to replace main PCB if its not flashing a code. Replaced board with PCB we carry, and it works great now.

We serviced a

LG RANGE

Model LREL6323S/00

Near St. Cloud, MN 56303

Matt

Job Details: 08/15/2023

REPLACE BROKEN COOKTOP. Installed new glass cooktop and tested. Range is now fixed.

We serviced a

ROPER REFRIGERATOR

Model RT18DKXHW00

Near St. Louis Park, MN 55416

Nate

Job Details: 08/15/2023

Needs new evaporator fan motor. 4389142. Office found one in Texas. I texted office and let them know that owner said to go ahead and order it and call him back to set return visit. Use his card on file. ; saved tckt

We serviced a

ASKO++ DISHWASHER

Model DBI663THS

Near Minneapolis, MN 55437

Delton

Job Details: 08/15/2023

"Replaced soap dispenser, tested and door now latches and stays closed and opens when scheduled. Dishwasher is working good.Office: the contact said to send them a bill? I dont see card on file? Please collect or process payment.; saved tckt , states that autho needed"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Minneapolis, MN 55422

Nate

Job Details: 08/15/2023

"Oven was set to 425, they were baking a pizza, and they heard a loud shatter sound. Pictures attached. Please submit to ANT for authorization. If approved, when we come back to fix door, once fixed, they would like us to run it and double check temps and make sure it isnt running too hot. ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model LAT8426AAE

Near Saint Paul, MN 55103

Delton

Job Details: 08/15/2023

"Transmission is locked up but motor still runs and burning the belt. Old washer needs several parts and the transmission part shows NLA but washer is in tight space in basement and customer would like to try and find the transmission. I told him even if we did find the part it would costs more than new washer but he still wanted to see if we can find it.I do not want to replace the transmission on this if we do find that part. Its a big job and basement is nasty and stinks, so quote high so he declines or tell him you searched and searched and its NLA (see picture); saved tckt"

We serviced a

LG REFRIGERATOR

Model LFC22740ST

Near Chanhassen, MN 55317

Adam

Job Details: 08/15/2023

Unit now has water to the unit. Cycled unit in test mode it harvested the cubes inside and filled properly. Tested a couple of times it seamed to be cycling properly now. Cant find anything wrong with ice maker. Took temps and was about 8 degrees so its warm enough. I would have them check the unit tomorrow and see if it starting to produce ice or not. ;

We serviced a

AMANA REFRIGERATOR

Model ARS8265BW

Near St. Cloud, MN 56301

Matt

Job Details: 08/15/2023

"Customer complaint is, LEAKING ON THE FLOOR... NOTICED LAST FRIDAY AND ITS GETTING WORSE. Customer had refrigerator unplugged and it was room temperature. Inspected and tested. Found the primary water valve is cracked and leaking. Quoted customer $455. to install new valve. Customer approved repairs. Part on order. ; ordrd 1 WP12544002 (Primary valve)"

We serviced a

GE REFRIGERATOR

Model GNE25JSKCFSS

Near Chanhassen, MN 55317

Adam

Job Details: 08/15/2023

Customers complaint not making ice. Was here before and didnt have water hooked up now its on. First ran water through dispenser made sure water was on. Next checked the ice maker. Notice they have the wrong ice bucket and its blocking ice he arm and its thinking its full of ice. Will need new bucket. Next ran it through a harvest cycle and it worked properly and filled with water. Just needs bucket to finish this repair. ; ordrng 1 WR30X30127 (Bucket)

We serviced a

THERMADOR++ REF BUILT IN++

Model T36IT70NNP/12

Near Minneapolis, MN 55438

Delton

Job Details: 08/14/2023

"Replaced control board, tested and refrigerator turns on and compressors are running. Found that the wires for condenser fan ripped off. I was able to splice wires back on but if cooling is issue condenser fan would need to be replaced. Refrigerator is cooling and working good.

We serviced a

VIKING++ RANGE

Model VGIC485-6GSS

Near Minneapolis, MN 55419

Nate

Job Details: 08/14/2023

"Customer said they've been smelling gas when the large oven runs. Found two bad bake ignitors. Quoted for new ignitors. Replaced the ignitors. Unit is working great now.

We serviced a

LG REFRIGERATOR

Model LFXS29626S/01

Near Hanover, MN 55341

Matt

Job Details: 08/14/2023

"Customer complaint is, NOT WORKING, FROST BUILD UP ON THE FREEZER AND WATER LEAKING ALL OVER THE FLOOR. Customer turned the water off to the refrigerator and it hasnt leaked sense. Inspected and tested. FF compartment is 35F and freezer is -1F. Theres some white frost buildup on the left freezer drawer rail. Both FF compartment doors and freezer drawer is sealing perfectly. The only way your going to get frost buildup on the rails is if the door is not closing all the way. I turned water on and couldnt find anything leaking. After running water through dispenser and cycling ice makers, found the freezer ice maker is leaking out the back when it fills. I disassembled freezer and removed ice maker and found the fill tube was frozen up. I defrosted and reassembled ice maker and cycled it and now it filled the ice maker and did not leak out the back. I advised customer to make sure the door is closing all the way or there going to continue getting frost buildup in the freezer."

We serviced a

FRIGIDAIRE DRYER

Model NOTAVAILABLE

Near Minneapolis, MN 55419

Delton

Job Details: 08/14/2023

"Found that the high limit is open cutting power to heat. I reset high limit and cleaned out inside dryer of lint build up. Tested dryer with dryer vent disconnected and was cycling heat normally. I attached the vent and heat spiked, which means dryer vent is clogged. Vent runs underneath deck and hard to get to. Customer will clean vent. Dryer itself is heating and working good.

We serviced a

SAMSUNG DRYER

Model DV210AGW/XAA

Near Minneapolis, MN 55424

Nate

Job Details: 08/14/2023

"Not heating at end of cycle. Took off vent. Vent is clean. Tons of lint built up inside dryer since I was here last. Also, coils stop working after the first half of the cycle. Vacuumed out dryer, replaced coils. Runs and heats great now.