Service History 101 - Omega Force Appliance Repair

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Maple Grove, MN 55311

Seth

Job Details: 09/24/2021

I replace a main control board and powered up to unit. The freezer kicked right on.

We serviced a

ELECTROLUX WALL OVEN- ELECT

Model E30EW85EPS3

Near Plymouth, MN 55447

Nate

Job Details: 09/24/2021

The broil and bake or not working. It has a tripped thermal cut out. Tried for an hour to get the wall of an outlet but it turns out it is hardwired to a short so I have to come back on the fourth after they have and on the wiring..; schdld next appmnt for 10/4 MON !

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Maple Grove, MN 55311

Seth

Job Details: 09/24/2021

Unit has a bad drain pump part is on order; pckd up 1 ABQ73503004 (Pump)

We serviced a

MAYTAG DRYER- ELECTRIC

Model MEDX500XW0

Near Waconia, MN 55387

Phillip

Job Details: 09/24/2021

When the dryer runs it makes a loud squealing sound. I found the idler pulley had failed. I replaced the idler pulley and oiled the rollers and clean up the lint inside the dryer. I ran the dryer and sounds good now.; used 1 279640 (ROLLER) from stock

We serviced a

KENMORE DRYER- GAS

Model 79691272210

Near Plymouth, MN 55446

Nate

Job Details: 09/24/2021

The bulkhead was rusted. Replaced the bulkhead and it runs great now.

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050US/AA03

Near Monticello, MN 55362

Matt

Job Details: 09/24/2021

"Customer complaint is, LEAK SENSOR ALERT WONT COMPLETE WASH CYCLE. Inspected and tested. Found it leaking underneath from the sump. Quoted customer to install new sump assembly."

We serviced a

WHIRLPOOL DRYER- GAS

Model WGD7300XW0

Near Osseo, MN 55311

Seth

Job Details: 09/24/2021

Loud. Failed idler was found I replaced the dryer repair kit. The dryer is fixed.; used 1 4392067 () from stock

We serviced a

FRIGIDAIRE RANGE- GAS

Model GLGFS75DSG

Near Saint Michael, MN 55376

Matt

Job Details: 09/24/2021

"Customer complaint is, TURN OVEN ON AND NO WHOOSH SOUND, BUT BROILER WORKS FINE AND BURNERS. Inspected and tested. Found the bake ignitor has failed. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

SAMSUNG DISHWASHER

Model n/a

Near Saint Michael, MN 55376

Matt

Job Details: 09/24/2021

"Customer complaint is, MAKING LOUD NOISE WHEN IN USE. Inspected and tested. Found a plastic cap in the drain pump. Removed cap and tested dishwasher. Dishwasher sounds great. Dishwasher is now fixed."

We serviced a

GE REFRIGERATOR

Model DSF25KGTABG

Near Elk River, MN 55330

Matt

Job Details: 09/24/2021

"Customer complaint is, NO COOL- THE FREEZER WAS SO HOT THOUGHT IT WAS SO HOT- FRIDGE FREEZER NO COOL- EC TC- NO TEMPERATURE. Inspected and tested. Compressor and fans are running and sound good. Found the evaporator had almost no frost on it. Defrosted evaporator and watched it frost back over, and after 20 minutes it only had frost on about 25 percent of the evaporator. The sealed system has failed. Call in for authorization. ; saved tckt , states that autho needed"

We serviced a

KENMORE WASHER TOP LOAD

Model 110.2690269

Near Elk River, MN 55330

Matt

Job Details: 09/24/2021

"Customer complaint is, WON'T SPIN OUT THE CLOTHES. Inspected and tested. Found the door switch had failed. Quoted customer to install new switch. Customer approved repairs. Installed new door switch and tested. Washer is now fixed. ; used 1 3949247V (LID SWITCH) from stock"

We serviced a

GE REFRIGERATOR

Model GSE25GSHBCSS

Near Otsego, MN 55330

Matt

Job Details: 09/24/2021

"Customer complaint is, WATER DISP VERY SLOW ALSO NOT MAKING A LOT OF ICE. Inspected and tested. Found the filter housing has failed. Quoted customer to install new housing. Customer approved repairs. Part on order. ; ordrd 1 WR17X22074 (Filter housing assembly)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SAS0

Near Otsego, MN 55301

Matt

Job Details: 09/24/2021

"Customer complaint is, TOP RACK BROKEN KEEPS FALLING & INTERUPTS CYCLE WHEN RUN BECAUSE HITS DISHES. Inspected and found the rack adjusters are broken. Needs new rack adjusters. Installed new rack adjusters and tested. Dishwasher is now fixed."

We serviced a

KITCHENAID WALL OVEN- ELECT

Model kebs208dss8

Near Long Lake, MN 55356

Phillip

Job Details: 09/24/2021

Both cooling fans were louder than normal. I replaced both fans. They sound a lot better. As

We serviced a

JENN-AIR WALL OVEN- ELECT

Model JJW9830DDS

Near Minneapolis, MN 55446

Phillip

Job Details: 09/24/2021

The ovens dont heat evenly and they seem to run hot. The door gaskets are flattened and crusty. Im ordering the gaskets and oven sensors. The lower oven was raised up 20 degrees. I will check the temps again next visit. ; ordrd 2 WPW10162386 (Door gasket)s and 2 WP74008369 (Short sensor)s

We serviced a

GE REFRIGERATOR

Model GSS25WGPHWW

Near Rogers, MN 55374

Phillip

Job Details: 09/24/2021

Water was leaking out the bottom from the freezer. The defrost drain was plugged up. I cleared the drain and made sure water drain free.

We serviced a

GE DISHWASHER

Model GDT695SGJ4WW

Near Rogers, MN 55374

Phillip

Job Details: 09/24/2021

The lower rack is not washing well and the upper is starting to not wash well. I found the filter was plugged up and dirty. I cleaned the filter. I checked and cleaned the diverter ball. The lower spray arm is now spinning but not real fast. I advised the customer to clean first with vinegar then with dishwasher magic.

We serviced a

GE DRYER- GAS

Model GTDP490GD4WS

Near Maple Grove, MN 55311

Seth

Job Details: 09/24/2021

I replace the broken timer knob and timer assembly. I tested the dryer and its now fixed. ; pckd up 1 WE01X20380 (Knob)

We serviced a

SAMSUNG REFRIGERATOR

Model RF20HFENBSR

Near Maple Grove, MN 55369

Seth

Job Details: 09/24/2021

FF defrost manufacturing defect was found.

We serviced a

SAMSUNG WASHER TOP LOAD

Model WA4587000AWAQ

Near Minneapolis, MN 55443

Seth

Job Details: 09/24/2021

"Customer was getting an error and washing machine would not drain. Upon arrival and inspection I found the washer drain Pump completely failed. I replaced the drain pump and check for obstacles and found none. I reinstalled the washer and tested. The washer one of the sting clamp connectons leaked, I replaced the hose clam the washer is now fixed.; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

GE DRYER- ELECTRIC

Model DCLR333ET0WW

Near Champlin, MN 55316

Seth

Job Details: 09/24/2021

Customer complains of a squeaking noise and that the dryer is not drying taking multiple cycles. Upon arrival and inspection I found the machine was heavily contaminated with lint the dryer duct was blocked and I had 23 miles an hour of thrust at the back of the unit. This is a townhouse I was unable to verify the vent at the top of the roof. I cleaned it thoroughly there had been a dryer fire inside. I put unit back together and tested its now heating and cycling as it should. Note and let the tenant know not to use unit as it could cause dryer fire in the home.. please send the tenant the following part to help ensure proper ceiling and less lint contamination in the duct WE18X54.; ordrng 1 WE18X54

We serviced a

KITCHENAID RANGE- ELECTRIC

Model KESS908SPS02

Near Eagan, MN 55123

Phil

Job Details: 09/23/2021

The FL burner middle does not work. The middle ring and outer ring do work. The middle of the burner does not work on any settings. Either a relay is bad on the board or the burner is failed. (by FW)

We serviced a

LG WASHER FRONT LOA

Model WM3570HWA

Near Edina, MN 55410

Phil

Job Details: 09/23/2021

The washer will not drain. They cleaned the filter already. Unit most likely needs a new drain pump. We stock the pump. (by FW)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1826PS3

Near Minneapolis, MN 55419

Nate

Job Details: 09/23/2021

"Lots of frost built up in freezer, dripping into fridge. The door gasket was pulling away. Cleaned, steamed and glued it. Nice seal now. Steamed and Cleaned out freezer, evaporator, air duct between freezer and fresh food, steamed out drain from behind fridge. Drains great now. Runs great. Knob was broken, ordered and shipped new one to customer. ; pckd up 1 240367001 (Control knob)"

We serviced a

WHIRLPOOL DRYER- GAS

Model GGW9200LQ0

Near Minnetrista, MN 55375

Phillip

Job Details: 09/23/2021

The dryer would heat for a while then the coils started to fail and not open the valves to let gas through. I replaced the gas coils and now it heats good. ; used 1 5303931775 (COIL KIT) from stock

We serviced a

GE RANGE- ELECTRIC

Model JBP79WB1WW

Near Osseo, MN 55311

Seth

Job Details: 09/23/2021

Oven not reaching temperature. Failed to bake element was found. I replaced the Pham bake element and tested the range. It is now fixed; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

ELECTROLUX WASHER FRONT LOA

Model EFLS617STT0

Near Plymouth, MN 55447

Phil

Job Details: 09/23/2021

The power button is really flaky and barely works and unit leaks out the door. Ordered a new power button and door boot. (by FW)

We serviced a

GE REFRIGERATOR

Model PGSS5PJXASS

Near Maple Grove, MN 55311

Seth

Job Details: 09/23/2021

I replace the failed bottom freezer door seal. The fridge is now repaired. Note; the fridge body is rusty and it may never sell completely on the upper left corner because of this damage. The damage is not covered with his warranty. The customer does not have replacement helper I did the best I could.

We serviced a

FISHER PAYKEL WASHER TOP LOAD

Model WA37T26G

Near Minneapolis, MN 55417

Nate

Job Details: 09/23/2021

Smells like burning. I ended up finding bad bearings/drive shaft. Everything else checks out good. Quoted customer for it.

We serviced a

UNKNOWN GARBAGE DISPOSAL

Model n/a

Near Maple Grove, MN 55311

Seth

Job Details: 09/23/2021

Customers complaint is the garbage disposal does not work. Upon arrival and inspection I found the unit would not turn and it would blow the overload. I removed the bottom panel but could not find a manual auger release or crankshaft. I reinstalled it removed power and removed obstacles from the sink bucket side. I removed three pieces up and then ran disposal. The disposal ran perfect. I ran a whole load of ice through it and a fair amount of water the disposer is now fixed

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV175QFA

Near Osseo, MN 55311

Seth

Job Details: 09/23/2021

"I replaced the user control board and microwave started behaving as designed. It is now fixed; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model 110.70172

Near Minneapolis, MN 55408

Nate

Job Details: 09/23/2021

"Not running. Checked everything over. Broken belt. Replaced, runs great. Owner couldnt make payment of 104. Will call office to make payment.; used 1 341241 (BELT) from stock"

We serviced a

BOSCH DISHWASHER

Model SHE68TL5UC/03

Near Minneapolis, MN 55408

Nate

Job Details: 09/23/2021

"Dishwasher stops after 15 or 20 minutes. The pump circulating well, drain pump works great. Drained it 8 times. Drain line clear. But e24 error. Drain line was down. I looped it up, ran through. 45 minute cycle. Ran all the way through. Runs awesome."

We serviced a

KITCHENAID VENT HOOD

Model KIRD861VSS

Near Minneapolis, MN 55416

Nate

Job Details: 09/23/2021

"We do not service the vents that rise up out of the counter. Please send back to AHS to have another company service it. ; O-emld tckt , states that autho needed"

We serviced a

SAMSUNG DRYER- GAS

Model DV45K6500GV/A3

Near Chaska, MN 55318

Phillip

Job Details: 09/23/2021

I found the idler pulley was bad and the 2 rear rollers would not spin. I cleaned up and oiled the rear rollers and replaced the idler pulley. It sounds better. ; used 1 DE634A (PULLEY) from stock

We serviced a

KENMORE DRYER- GAS

Model 110.730521

Near Eden Prairie, MN 55347

Phillip

Job Details: 09/23/2021

The dryer would tumble but no heat. I found the blower fuse was bad. I replaced the fuse. The customer had cleaned the dryer duct after it stopped heating. The air flow is good. ; used 1 WP3390719 (THERMAL FUSE) from stock

We serviced a

MAYTAG DRYER- GAS

Model MDG9606BWW

Near Eden Prairie, MN 55347

Phillip

Job Details: 09/23/2021

I replaced the door switch. I also replaced the blower wheel because the other one was bad and causing a loud vibration. All tested good ; used 1 33001790 (BLOWER) from stock

We serviced a

GE STACKED WASHER

Model GFWN1100D0WW

Near Plymouth, MN 55446

Phillip

Job Details: 09/23/2021

The front of the gasket is ripped. Im ordering the door gasket. ; ordrd 1 WH08X10064 (Gasket)

We serviced a

GE DISHWASHER

Model PDWT380V00SS

Near Plymouth, MN 55446

Phillip

Job Details: 09/23/2021

I ran the dishwasher and found nothing wrong with it. I advised the customer to use a different soap and clean it dishwasher magic. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

KENMORE RANGE- ELECTRIC

Model 665.95802

Near Corcoran, MN 55340

Phillip

Job Details: 09/23/2021

The touch pad that I got was defective. I used the old one because it was working fine and the customer said the oven worked after they reset the power. I replaced the main control board and the latch assembly. Everything tested good. The door locks and it cleans now.

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBWW/AA

Near Hopkins, MN 55305

Nate

Job Details: 09/23/2021

"Freezing up bad behind back panel. Has known issue, quoted customer for service kit. They are buying new fridge since its older."

We serviced a

GE DISHWASHER

Model GDT580SSF0SS

Near Minneapolis, MN 55441

Nate

Job Details: 09/23/2021

"Dishwasher leaking. Not leaking underneath. Coming from the door area. Both spray arms are separating quite a bit. Causing the leaking. Ordered both spray arms. Customer mentioned that it is not drying either. It has a good heater but the flood sensor was broken. Replaced the flood sensor and reset the thermal cut out and that is good to go after the repair is done.; used 1 WD21X10519 (FLOAT SWITCH) from stock, ordrd 1 WD22X22501 (Upper spray arm) and 1 WD22X26621 (Lower spray arm)"

We serviced a

GE REFRIGERATOR

Model PFSS6PKXESS

Near Maple Grove, MN 55311

Seth

Job Details: 09/23/2021

I replaced the failed filter had assembly(not covered). The customer will pay parts and labor. Bill trip charge to WHE. Please call and collect see picture for the customer due amount

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF50K7500AV/A2

Near Minneapolis, MN 55446

Seth

Job Details: 09/23/2021

I swapped out the failed sub PCB and you didnt begin now timing but still display did not illuminate. The door would not lock unlock either. I looked into replacing the remaining two control boards spoke with customer. They will replace the washer as one of the two control boards is discontinued and they feel it is not a good repair. no parts used

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model GGW9200LT1

Near Apple Valley, MN 55124

Delton

Job Details: 09/23/2021

"Found that thermal fuse was open and not heating. Also found that thermistor is out of range. Replaced thermistor and thermal fuse. Dryer is heating good with vent disconnected i attached vent and heat spiked. Vent attached was crushed, straightened out vent and checked outside vent. Dryer is heating good but I recommended that vent be replaced with rigid venting so it wont crush preventing air flow. Dryer is working good.; used 1 WP3392519 (THERMAL FUSE), and 1 WP35001191 (THERMISTOR) from stock"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB765FW0

Near Minneapolis, MN 55445

Seth

Job Details: 09/23/2021

"customer complains that the clothes are not spinning out consistently theyre still too wet to go to the dryer. Upon arrival and inspection I found many stored errors. There was a stuck button error, over suds error, multiple unbalanced load errors, and a long drain error. Customer had a load in so we tested watching it through a drain and spin and it finished well and as designed. I watched it empty and Balance rang and tub looked perfect. I ran through a UI console test and all the buttons worked and function as designed. I advise the customer to watch her load size and even out the load and drain and spin when it wont complete of its own accord."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Maple Grove, MN 55369

Seth

Job Details: 09/23/2021

Customer complains that icemaker is not working. Upon arrival and inspection I found temperatures in the fridge for abnormally high. The ice room where the icemaker is contained was between 25 and 30?F. Freezer temperatures range between 10?F and 15. Failed sealed system.

We serviced a

GE DISHWASHER

Model GDF510PSM0SS

Near Otsego, MN 55330

Matt

Job Details: 09/23/2021

"Customer complaint is, ROTATING ELEMENT ON TOP ROW WAS PULLED OFF BY KIDS. Inspected and found the middle spray arm had broken and fallen off. Customer is going to order and replace the spray arm themselves."

We serviced a

WHIRLPOOL DISHWASHER

Model DU890SWLQ0

Near Monticello, MN 55362

Matt

Job Details: 09/23/2021

"Customer complaint is, NOT DRAINING. Inspected and found the garbage disposal had just been replaced and the plug was still in. Punched out plug and tested dishwasher. Dishwasher is draining great. Dishwasher is now fixed."

We serviced a

WHIRLPOOL RANGE- ELECTRIC

Model WFE540H0AS1

Near Apple Valley, MN 55124

Delton

Job Details: 09/23/2021

"Found that bake element wires were not plugged. Attached wires, tested and bake element now heats and is working good."

We serviced a

ELECTROLUX REFRIGERATOR

Model EW23BC85KSCA

Near Burnsville, MN 55306

Delton

Job Details: 09/23/2021

Lots of frost build up inside freezer. Found that wire basket was not inserted correctly and preventing freezer door from closing; so warm air getting in and creating the frost. I aligned wire basket and cleaned out big ice chunks. Door now closes and is sealing. I suggested to customer to get rid of all the frost is to let let fridge defrost for 24 hours with doors open then itll be back to normal.

We serviced a

GE DRYER- ELECTRIC

Model GFDR480EF1WW

Near Big Lake, MN 55309

Matt

Job Details: 09/23/2021

"Customer complaint is, HAS POWER BUT WON'T START, JUST BUZZES. Inspected and tested. Found the board is fried. Needs a new board. Part on order. ; ordrd 1 WE04X23220 (Main board)"

We serviced a

ELECTROLUX REFRIGERATOR

Model EW23CS75QS1

Near Eden Prairie, MN 55347

Delton

Job Details: 09/23/2021

"Replaced dispenser module, tested and ice and water now dispense and is working good.; pckd up 1 242100018 (Dispenser module)"

We serviced a

LG DISHWASHER

Model LDF7551ST

Near Eagan, MN 55122

Delton

Job Details: 09/23/2021

"Replaced door seal, tested and did not find any leaks. Dishwasher is working good."

We serviced a

AMANA WASHER TOP LOAD

Model NTW4600VQ1

Near Eagan, MN 55122

Delton

Job Details: 09/23/2021

Found that transmission is bad as it slightly agitating when washer is in spin mode causing clothes not to spin out well and wearing out the clutch. Customer declined and will purchase new washer.

We serviced a

AMANA WASHER TOP LOAD

Model NTW4516FW3

Near Elk River, MN 55330

Matt

Job Details: 09/23/2021

"Customer complaint is, WON'T WORK, DID LOAD DAY BEFORE AND IT WAS FINE. Inspected and tested. Found the board has 120, but its dead and not responding. Needs a new control board. Quoted customer to install new board. "

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF42H5200AP/A201

Near Rogers, MN 55374

Matt

Job Details: 09/23/2021

"Customer complaint is, BANGING WHEN THE DRUM IS SPINNING. Inspected and tested. Found that when it goes into a spin, its shaking and sometimes stops and starts over. The rear spider/bearing is starting to fail. "

We serviced a

GE REFRIGERATOR

Model PFE27KSDASS

Near Saint Michael, MN 55376

Matt

Job Details: 09/23/2021

"Customer complaint is, FRIDGE NOT COOLING, FREEZER IS FINE. Inspected and tested. Found the FF evaporator fan has failed. Quoted customer $300. to install new fan. Customer approved repairs. Installed new FF evaporator fan and tested. Refrigerator is now fixed. ; used 1 WR60X29099 (DC FRESH FOOD FAN) from stock"

We serviced a

GE DISHWASHER

Model GDT655SSJ2SS

Near Albertville, MN 55301

Phillip

Job Details: 09/23/2021

The said water leaks out from the bottom of the door. When I arrived I found some standing water inside. I pressed the cancel button and all the water drained out. I filled and drained the dishwasher 5 times and it drained every time. I ran a test cycle and there was no error codes. I ran it through test modes and everything is working. The vent cover is missing. The customer said it fell off and got melted. I gave the customer the part number so she can order it and replace it.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5000DW0

Near Burnsville, MN 55306

Delton

Job Details: 09/22/2021

"Found that transmission is bad, along with wash plate is stripped. Ordering parts for gearcase replacement and rescheduling.; ordrd 1 W11454734 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10752283 (Washplate) and 1 W11481722 (Actuactor) and 1 W10528947 (Hub)"

We serviced a

LG REFRIGERATOR

Model LFXS28968D/00

Near Apple Valley, MN 55124

Delton

Job Details: 09/22/2021

"Refrigerator not cooling at all, room temperature. Found that compressor is bad. Needs sealed system repair (standard LG compressor failure). Call into autho.; saved tckt"

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW94HEXW2

Near Minneapolis, MN 55412

Nate

Job Details: 09/22/2021

Washer not progressing through cycle. Replaced bad mcu. Put on express wash. Went through wash. Runs great now.

We serviced a

FRIGIDAIRE MICROWAVE

Model FGMV174KFB

Near Brooklyn Park, MN 55445

Seth

Job Details: 09/22/2021

"Not heating and loud. Failed magnetron, I quoted oem and generic."

We serviced a

SAMSUNG WASHER TOP LOAD

Model WA50K8600AV/AA

Near Elk River, MN 55330

Matt

Job Details: 09/22/2021

"Customer complaint is, DISPLAY BOARD SHUTS OFF MID CYCLE, RESET AND WILL USUALLY QUIT AGAIN. Inspected and tested. I ran the washer for over 25 minutes and it was working great. The main board is the most commonly replaced board on this washer. Quoted customer to install new board. Customer approved repairs. Im going to order the display board just in case. I ran the washer through a complete quick wash cycle and it never failed. Started it on a normal cycle and watched it for almost 25 minutes and it never failed. Customer approved installing main board even though Im not a 100 percent sure thats the problem because it never failed for me. Installed main board and tested. Washer is working great for me."

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW9400SU01

Near Big Lake, MN 55309

Phil

Job Details: 09/22/2021

The door boot has a big chunk missing. Ordered new door boot. (by FW)

We serviced a

KENMORE WASHER TOP LOAD

Model 110.277316

Near Minneapolis, MN 55416

Nate

Job Details: 09/22/2021

Washer is not spinning. Its extremely rusted underneath and either needs a new drive block or transmission. Confirmed everything else is good. Quoted customer for both and told them its most likely one or the other but possibly both. Either way given how rusty it is and how old it is they are going to buy a new one.

We serviced a

GE REFRIGERATOR

Model DSF25KGTABG

Near Elk River, MN 55330

Phil

Job Details: 09/22/2021

The fan is noisy in the freezer. Part number is WR60X10185 and is stocked. (by FW)

We serviced a

LG REFRIGERATOR

Model LSXS26326B/01

Near Big Lake, MN 55309

Phil

Job Details: 09/22/2021

The Linear compressor has failed and the unit is blowing air but is not cooling at all. They are going to call LG and see if they can get the compressor replaced for free. (by FW)

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Minneapolis, MN 55409

Nate

Job Details: 09/22/2021

Installed service kit because of it suffering from known issue in service bulletin. Runs great now.

We serviced a

JENN-AIR RANGE- DUAL FUEL

Model JDR8895AAS

Near Eagan, MN 55123

Delton

Job Details: 09/22/2021

"Replaced lower oven bake element, tested and oven preheated and is heating. Oven is working good."

We serviced a

GE DISHWASHER

Model PDWT380V00SS

Near Chanhassen, MN 55317

Phillip

Job Details: 09/22/2021

Verified that the left cable was broken. I replaced both cables.

We serviced a

MAYTAG DRYER- ELECTRIC

Model LDG81468AAE

Near Champlin, MN 55316

Seth

Job Details: 09/22/2021

"Failed idler and belt was replaced. I tested the dryer it is now fixed ; used 1 WP6-3037050 (IDLER PULLEY), and 1 WPY312959 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model G2IXEFMWS01

Near Eagan, MN 55122

Delton

Job Details: 09/22/2021

"When i initially got here compressor was running but evaporator fan was not. After i started taking back evap cover off fan start up and is running. Evaporator drain tube was clogged and iced over causing vents to be frozen over and not cooling. Needs heat probe and defrosted. Customer approved estimate. I defrosted and added heat probe to get cooling as i order evaporator fan motor. Ordering parts and rescheduling.; used 1 819043 (DRAIN HEAT PROBE) from stock, ordrd 1 Wpw10189703 (Evaporator fan motor)"

We serviced a

KENMORE WASHER TOP LOAD

Model 796.29272

Near Eden Prairie, MN 55344

Delton

Job Details: 09/22/2021

Getting small black flakes which is from excess soap and gunk build up. I suggested to run many cleaning cycles with washer cleaners and should eventually dissipate. Otherwise would need to put whole tub apart and manually clean it. Customer will do clean cycles.Mechanically washer itself is working good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Elk River, MN 55330

Matt

Job Details: 09/22/2021

"Customer complaint is, FRIDGE NOT COOLING, FREEZER SEEMS FINE. Customer said the FF temperatures are fluctuating a lot and not staying consistently cold. Inspected and tested. Found the FF compartment was only 40F and the freezer was 5F. Ran refrigerator through service diagnostics and everything tested good. Disassembled both evaporators and there wasnt any frost on the FF evaporator and the freezer evaporator had very little. Watched evaporators for a while and neither of them frosted over more than about 25 percent. The sealed system has failed. Customer is going to call Whirlpool."

We serviced a

FRIGIDAIRE WASHER FRONT LOA

Model ATF6700FE1

Near Elk River, MN 55330

Matt

Job Details: 09/22/2021

"Customer complaint is, NOT FILLING WITH WATER. Inspected and tested. Found the washer had a E41 error. Door lock has failed. Installed new door lock and tested. Washer is working great. Washer is now fixed. ; used 1 131763256 (DOOR LOCK ASSEMBLY) from stock"

We serviced a

ELECTROLUX DRYER- ELECTRIC

Model EFMG627UTT0

Near Maple Grove, MN 55369

Seth

Job Details: 09/22/2021

"Dryer is loud. Failed blower was found. I quoted customer and tried to reschedule for repair but she became agitated, argumentative, condescending, belligerent, and unmanageable. I refused service I will not go back to the site or this location. The contact/decision maker on site made it an unsafe work environment.; O-emld tckt"

We serviced a

AMANA RANGE- GAS

Model AGR5715QDW

Near Elk River, MN 55330

Matt

Job Details: 09/22/2021

"Customer complaint is, OVEN WONT REACH TEMP. Inspected and tested. Oven is heating great. I watched oven cycle for over 40 minutes and it was working great the whole time. I even tried 400F and it was working great. Oven is operating normal for me."

We serviced a

GE DRYER- GAS

Model GTDP300GM0WS

Near Eden Prairie, MN 55347

Delton

Job Details: 09/22/2021

Found that gas coils are bad an not turning on gas. Customer approved estimate. Replaced gas coils and cleaned out inside dryer of lint build up. Tested and dryer is heating and working good.; used 1 5303931775 (COIL KIT) from stock

We serviced a

WHIRLPOOL DRYER- GAS

Model WGD8300SW1

Near Minneapolis, MN 55428

Seth

Job Details: 09/22/2021

The dryer is not heating because the exhaust is blocked , the cust needs to have the vent cleaned.

We serviced a

SAMSUNG STACKED WASHER

Model WF350ANW/XAA

Near Minneapolis, MN 55424

Nate

Job Details: 09/22/2021

Not draining. Confirmed a bad pump. Also bearing going bad. Customer will be buying a new washer as this is 11 years old and needed repairs are expensive.

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23BC51IS5

Near Osseo, MN 55311

Seth

Job Details: 09/22/2021

Refrigerator and freezer get warm. Customer will power cycle the unit and it will typically begin cooling. I found two service bulletins for this make and serial number. They re-designed the air tower and there is an obvious defrost issue due to bad software. Spoke with customer if he wants repair he will reach out to us.

We serviced a

KITCHENAID DISHWASHER

Model KUDR02FSSS3

Near Osseo, MN 55311

Seth

Job Details: 09/22/2021

Burned control board. Power shut off at the breaker. Part is on order.; pckd up 1 WPW10084141 (Pcb)

We serviced a

WHIRLPOOL RANGE- GAS

Model WFG320M0BW2

Near Rogers, MN 55374

Matt

Job Details: 09/22/2021

"Customer complaint is, GASKET AROUND OVEN DOOR BROKE & UNIT STOPPED HEATING MIDWAY THROUGH A PIZZA. WON'T GO PAST 190. Inspected and tested. Found the ignitor has failed. Also the door gasket is ripped and falling off. I installed new ignitor and tested. Oven is heating great. Gasket is on order. ; used 1 5303935066 (FLAT IGNITER) from stock, ordrd 1 WPW10535778 (Door seal)"

We serviced a

MAYTAG WASHER FRONT LOA

Model MHWE300VW11

Near Saint Michael, MN 55376

Matt

Job Details: 09/22/2021

"Customer complaint is, ERROR CODE F70, JUST BEEPS. Inspected and tested. Found the bearing has failed and its grinding when the drum spins. Also the main board has failed. Washer needs to be replaced."

We serviced a

AMANA DRYER- GAS

Model LG8319W2

Near Wayzata, MN 55391

Seth

Job Details: 09/22/2021

Dryer does not tumble. I found the motor is found and will need to be replaced. Part is on order.; pckd up 1 D511629P (Motor) and 1 56000 (Blower)

We serviced a

GE REFRIGERATOR

Model GSS20IEPHBB

Near Otsego, MN 55301

Matt

Job Details: 09/22/2021

"Customer complaint is, FREEZER NO FREEZING- FRIDGE TOP PART NO COOL- BOTTOM PART OF FRIDGE FREEZES FOOD. Inspected and found the evaporator fan has failed. I defrosted evaporator and watched it frost back over and after 20 minutes it was only frosted over about 50 percent. Sealed system is failing. I installed new evaporator fan, but told the customer that they will need to replace the refrigerator next time they have problems and not call it in because there not going to cover any more repairs on this refrigerator. ; used 1 WR60X10185 (DV EVAP MOTOR) from stock"

We serviced a

MAYTAG WALL OVEN- ELECT

Model MMW9730AS00

Near Chaska, MN 55318

Phillip

Job Details: 09/22/2021

The microwave lights do not work and the cooling fan does not work. I replaced the microwave control board. Everything is working good now.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FMS01

Near Eden Prairie, MN 55347

Phillip

Job Details: 09/22/2021

The control board was the wrong one. I ordered another kit. ; ordrd 1 W10818296 (Board kit) and 1 W10818296 (Board kit)

We serviced a

HOTPOINT DISHWASHER

Model HDA3540N20S

Near Eden Prairie, MN 55347

Phillip

Job Details: 09/22/2021

The dishwasher was dead. I found a switch on the wall that powers the dishwasher. The switch was off. I turned the switch on and now it works.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4816FW1

Near Eden Prairie, MN 55347

Phillip

Job Details: 09/22/2021

Soap scum building up in the outer drum. I showed the customer where the soap scum was. I advised her to clean it several times with dishwasher detergent.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25DQXBW00

Near Osseo, MN 55311

Phillip

Job Details: 09/22/2021

The fresh food section is not cooling well. I found the evaporator has a low frost pattern. The system uses r12. I advised the customer to buy a new fridge.

We serviced a

LG DISHWASHER

Model LDS5774ST

Near Burnsville, MN 55337

Delton

Job Details: 09/22/2021

"Found that dishwasher drain pump is bad. Customer approved estimate. Replaced dishwasher, tested and dishwasher now drains and is working good.; pckd up 1 Abq73503004 (Drain pump)"

We serviced a

BOSCH MICROWAVE

Model HMC80252UC/03

Near Edina, MN 55410

Nate

Job Details: 09/22/2021

"Dead. Found a bad fuse. Replaced, runs and heats great now. Most likely happened from slamming door.; used 1 MICRO2 (20 AMP FUSE) from stock"

We serviced a

GE DISHWASHER

Model PDT760SIF0II

Near Minneapolis, MN 55426

Nate

Job Details: 09/22/2021

"Not drying dishes and has a broken detergent dispenser. Found dispenser at V and V. DW can you please order that WD12X21055 and call customer to schedule return visit for repair? Quoted customer for flood sensor (its bad) heater tested good, and the detergent dispenser. ; ordrd 1 WD21X10519 (Flood sensor)"

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/01

Near Plymouth, MN 55446

Nate

Job Details: 09/22/2021

"Customer said a few times the dishwasher has stopped and flashes a light, usually 5 or 6 minutes into the cycle. But one time an hour into it. When I try and jiggle the door while its running, it doesnt stop. The lock seems good. I cant get it to fail for me. Ran for one hour, no error codes. Customer said they were pressing reset but not closing the door after. Runs great."

We serviced a

GE MICROWAVE

Model JVM2070SK02

Near Osseo, MN 55311

Phillip

Job Details: 09/22/2021

The light and exhaust fan buttons are broken. It needs a new panel WB07X10972. The panel is no longer available and its real expensive. The customer will buy a new microwave.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8070SG/AA

Near Big Lake, MN 55309

Matt

Job Details: 09/20/2021

"Customer complaint is, ICE MAKER NOT WORKING, KEEP HAVING TO CHIP THE ICE OUT. Inspected and found the ice maker is a ball of ice. This is a known issue with this refrigerator. Installed new ice maker kit and tested. Ice maker is now fixed. I found the copper line on the back of the refrigerator for the house supply was not even tightened down onto the refrigerator line. Showed customer and he shut off the water and is going to take care of it."

We serviced a

GE DISHWASHER

Model GDT580SSF0SS

Near Minneapolis, MN 55441

Phil

Job Details: 09/20/2021

The dishwasher sounds like it is leaking a couple cups of water per cycle. I did not have the customer run the unit. (by FW)

We serviced a

GE MICROWAVE

Model LVM1750SM1SS

Near Excelsior, MN 55331

Phil

Job Details: 09/20/2021

Several buttons do not work. Unit needs a new touchpad. Part number is WB07X11059 (by FW)