Service History 100

Model RF266ABPN

Evaporator iced over again. Steamed it all off. Frosted over nicely within 10 minutes. I moved it to the recommended spot. Should not have any more issues.

Model 107312000

The customer said while the door was open she fell back on the door just a little. Now the door does not close and the buttons do not respond. I found the door is binding and does not fully close. I also found the door strike was bent up. The left side of the tub was bent in. I pulled the dishwasher out a few inches and fixed the frame. I also bent the door strike down. I pushed it back in and leveled the dishwasher. Now the door shuts good and the buttons are working because the door latch engages.

“Phillip solved our problem in a short time and was very knowledgeable and pleasant!”

Nancy L.

Model WRS315SDHZ08

Found that evaporator fan motor is shorted and not running. picked up new part. Replaced evaporator fan motor, tested and now it is running, refrigerator is cooling and working good.

“On time. Quick to fix. Super nice, professional. A1 employee to represent your company.”

Scott K.

Model GYE22KMHHES

The customer said the fridge was making a buzz or a hum and then click. The whole unit is not cooling. When I arrived I found the fridge was plugged in fans are running but its not cooling. I plugged the Newfi tool in. It said the condenser fan is not working. I pulled the fridge out and found the condenser fan and the compressor are not working. The compressor is getting 120 volts but not working. The condenser fan is running but very slow. I tried a new relay and a hard start, the compressor starts up but it sounds terrible and then locks up. It will need the compressor kit and condenser fan motor. I gave the customer a quote. At this time the customer declined the repair.

“Tech was informative and pleasant. He also repaired my dishwasher a few weeks back.”

Kevin H.

Model 110.962731

Failed thermostats and tco. I replaced them and tested the dryer. It is now fixed.

“Seth was very professional and very knowledgeable. He communicated exactly what he found the issue to be and what he felt needed to be done to fix it. Thank you Seth.”

Jason M.

Model WM2233HW

The washer was shaking. The front level leg came loose and was on the ground. I put the leg back in and adjusted the hight. I ran the washer with 4 towels in a wash and spin. The washer shakes a little bit but it is upstairs and sits on carpet. I advised the customer that when she washes the king sheets to use low speed.

“Excellent service man. He seemed to really care that my washing machine work well. He took the time to identify the problem and correct it. I will call you again.”

Martha M.

Model 110.287327

Installed parts from last diagnosis. Now they have hot water.

“Adam was amazing”

Gerald S.

Model 11077442600

Customer complaint is, they are getting a gas smell now. Inspected and tested. I put the liquid leak detector on the fitting on the back side and couldnt find any leaks. I ran dryer for 10 minutes and checked again and it was good. I cant find any leaks and dont smell anything.

“Matt was receptive to our concerns about a gas smell coming from around the dryer and checked it out completely aleiveating our concerns”

Jeff C.

Model LFX25976ST/00

The fridge was off and unplugged when I arrived. I tapped into the low side and the pressure was around 45 psi. The customer said the whole unit died a couple days. No heat was coming off the high side after a few minutes. The compressor is failing. I quoted for the compressor and labor. I replaced the compressor and filter. I pressure tested and flushed the system with nitrogen. I pulled down to a deep vacuum for about 15 minutes. The system got down to 115 microns. I recharged the system and watched the pressure. The low side was around 20 and dropping. The high side pressure was around 100 and slowly going up. I advised the customer to wait until tomorrow to put stuff back in and 24 hours to fill it back up.

“Phil was great! He wasted no time getting to work. He gave the estimate of how much it was going to cost before he started the work. It was an expensive fix but hopefully it will last until we move next year.”

Jen Z.