Ice maker dropping some ice cubes but also making a sheet of ice in the bucket. These units have the dual ice makers. Found one of the ice maker buckets cycle and the other one doesnt so they both fill and the one is over filling because its not harvesting. Will need new ice maker. Quoted customer blue book and rescheduled. Customer is going to call and check to see if they are under warranty because its been under two years. ; ordrng 1 5931630200 (Ice maker)

Unit not cooling. Temp was more like fridge. There was a big ice dam on the bottom. Steamed out ice dam and watched frost pattern. The very bottom isnt frosting up. So either the system has a slow leak or just was caused by the ice dam. Let customer know what I found; they will keep an eye on it.

Installed new evap fan. Unit is working correctly now.

Unit will not drain. Found that the pump sounds good but wont drain. Looked under the sink looks like a new food disposal. Removed drain hose and found dishwasher plug still in. Unplugged it and now its working good

Replaced board from last diagnosis. Then turned breaker back on. Now all fans running correctly and cooling properly