Customer had fridge pulled out already. Water was leaking from water valve. Replaced water valve reinstalled waterlines. Then tested multiple times for leaks. After testing and no leakage buttons up back of unit. Customer reinstalled fridge back into original spot because he pulled it out. Now unit is working properly.; used 1 WP12544124 (Valve) from stock

Customers complaint is leaking out bottom of unit. Looked right way at back of unit and noticed out the vent it was wet and heavy evidence of leaking. Run unit multiple times with top off and didnt see any leak or evidence of a leak. Tilted unit back to check underneath all was dry. Showed customer and explained about using 2 tablespoons of soap. Also to do an extra rinse will help. No parts needed.

Unit was making loud noise when running. Disassembled to find source of failure. Found the front roller had seized up. Quoted customer for roller replacement. Customer also wanted all the rollers cleaned up and inside unit. Removed each roller from shaft cleaned and oiled and reinstalled. Reassembled after part was replaced and maintenance was completed. Tested unit and it sounds great. Unit is working properly now. CK Auth# E99NMR; used 1 4581EL2002h (ROLLER) from stock

"Unit wasnt dispensing water. The switch and dispenser handle was damaged but the switch was engaging and water valve was running properly. Unhooked line from under the freezer door and tried to dispense which it worked properly and was getting water. The line inside the fridge was frozen. Unit already has heater under the water dispenser next to the ice dispenser. I attempted to steam line but no luck. Unit will need a freezer door. The insulation in the door has failed and is freezing the lineDoor WR78X11096; snapped 2 QuickPics, states that autho needed"

Unit wasnt cooling there wasnt any frost pattern on the evaporators. Compressor is running but still not cooling. Let customer know there was a big recall on these fridges. Let him know to call LG and have them cover the unit