"Customer received the same part as last time we needed to display board and I put in notes to try to find the control board. Not sure if we ever did or not. Customer called Square trade when I was there. I said there was a request for a new part, but lets follow up and make sure theyre getting the right part to them. After we have done our part, please follow up with customer. So they know on our end were doing everything we can.hDisplay W11600355; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"

"Dryer runs when you shut the door, even with power off. Found a stuck relay. Quoted to get the relay unstuck. They approved getting relay unstuck. Fixed board and it is working great now.

Refrigerator isnt making any ice its all frozen up. Also theyve been having a temperature issue. Put fridge out to put an icemaker kit found that the back wall it has condensation and leaking down. The back unit is no longer repairable and has insulation issue.; states that autho needed

"Customers complaint is control is locked and unable to unlock it verified complaint tried to unlock it. No luck tried to do hard reset nothing. Square trade center control board installed control board. Same issue. Will need other control board and display board to fix issue. Parts listed bellow for display. Only showing one control board for some reason. Installed W11261167 W11600355 display board; snapped 1 QuickPics, states that autho needed"

Customer complaint is getting an error code for drain. Also is leaking out the front. Mainly because it wont drain. Arrival knows a lot of black little crumbs in the unit. Didnt want drain. Could hear the pump but nothing happens. Removed filter will vacuuming up water was an extremely large amount of black sludge. Once all cleaned out tested multiple times cleaned filter again and unit is working. They were using laundry sheets. I explained they dont break down and recommend just arm and hammer free and clear. Also using a tub clean once a month. They also would like us to come out in 3 months to do a filter cleaning and maintenance check then do it every 3-6 months from there on.