Returned, removed the old icemaker, installed the new icemaker, informed the customer it make take up to 72 hours for the unit to start making ice.

Customer stated the fresh food compartment always had water under the lower drawers. Removed the shelves and steamed the back cover to remove all the ice and was able to remove, found the drain clogged. Quoted the customer a drain kit. Customer approved, cleaned out the drain and installed a drain kit. ; used 1 DA82-01415A (DRAIN KIT) from stock

Customer states the fan is loud and there is frost build up. Removed the drawers and the back cover found ice built up in the fans cleaned out the ice. Cleaned the frost build up off the top of the freezer.

"Customer states the unit is shaking causing a vibration through the house. Ran unit empty and checked the legs for being balanced, found no issues, checked the basket for being loose. (Ok) removed the cover and checked the counter weights and the springs(ok) checked the unit with a load of towels and the vibration was worse. Checked for any codes found no codes.Called tech support and spoke with Mike.Was informed that the inner basket , rear tub, and pulley bolt could be changed to solve the issue. The only part that is under warranty is the inner. Mike case number 87128636 Outer case shell 5304505157Inner basket 5304505337Bolt 5304505380Mike also said to to figure 2 guys for 3.5 hours ; saved tckt"

The complaint was the whole unit stopped cooling very suddenly. Another service company was out and diagnosed the compressor had failed. Today I verified the compressor was bad. I used the compressor and filter drier that were sent to the customer by LG. I replaced both parts and updated the board. I leaked checked the system then pulled a vacuum. I recharged the fridge. I advised the customer to wait 6-8 hours for it to cool then 24 hours before he fill its back up.