Steamed frost out of freezer and replaced bad back panel which includes both fans. Steamed off ice below veggie tray too. Steamed off vents. Told customer 24 hours now.

"Customer complaint was it was not draining and was leaking water.Found the drain line plugged, cleaned the drain line removed pump and cleaned. Ran found the lower front door leaking a few drips of water. Adjusted the legs since unit was leaning forward. Ran again no leaks and the unit is pumping water.

The issue was frost and ice build up was in the freezer and the fresh food section is not cooling. This is a single evaporator unit so all the cold air comes from the freezer. I found ice on the bottom floor and the defrost drain was plugged up. There was not big frost build up just the ice. We cleared all the ice and put the freezer back together. The door shuts good and the fans work.

"Customer complaint is, START BUTTON IS BROKEN. IT STICKS AND HARD TO PRESS.. WATER FILLS UP BUT WONT DRAIN. Customer said they start a cycle and then it pauses in the middle of a cycle. Inspected and tested. Found the start button is pushed in too far and is not responding correctly. Model and serial number are faded and I cant read them. I removed control panel and reinstalled rubber button and reassembled. Its still not responding like it should. I completely removed the rubber part on the button so youre now just pushing on the plastic shaft and now its responding perfectly.

"The customer said the oven would not bake. I started the oven and I found only the broil element comes on, but not the bake element. I removed the bottom panel and found the bake element was broken. We left and got the bake element came back and replaced it. Tested the bake and it heats faster and the bake comes on.