"Rear right burner isnt igniting. Spent awhile cleaning it with a wire brush. Now it ignites great. Front convection burner knob is very worn down. Part is NLA though. Gave customer part number and they will see if they can find one on eBay or Amazon. Also looked at washer. Has a rusted leaking oil transmission, leaking water. They will let seller know. Only way to fix that would be replacing transmission.

Customer complaint was the dishwasher would not drain. I started the drain cycle and I could hear the motor buzzing. I pulled the drain pump off and found a chunk of food and something else that was very hard stuck in the propeller. I put the pump back in and ran the firmware update and now the dishwasher drains good.

"Washer has been running loud and leaking water. Ran it, runs really loud. Took off front panel, oil has been spraying, and water is leaking down through the transmission. Quoted for new one.

Water/ice build up in the freezer drawer underneath the evaporator cover (which is in the ceiling of the freezer) it would appear that the evaporator drain for freezer is frozen and when in defrost leaks into freezer but there is a lot of ice build up on the evaporator cover that i cant pull it off. Also we cant pull up any parts information or contact tech support since Samsung bought them out. Im guessing there would be a kit to fix this but cant verify. Customer states this have been going on for over a year (same issue when PR was out last year) I talked to PW and he said to go ahead and transfer it since we cant easily get parts information and if we really dig into it I wouldnt get paid enough for amount of time that would be spent.Refrigerator would need to be shut off and defrosted for me to pull off evaporator cover.Call into AHS and transfer dacor call per PW.; saved tckt

"Water valve continually leaked into dishwasher so she shut it off a couple years ago. Replaced the bad valve, runs great now with no leaking. ; used 1 WP8531669DNS (VALVE) from stock"