"The customer complaint was, when the dryer runs that smell gas and then get moisture on the windy. I started the dryer I could smell the exhaust from the gas. I looked behind the dryer and found the dryer duct was disconnected from the dryer. I hooked the duct back up. I took the dryer apart and inspected the rollers. All the rollers looked good. I oiled the roller shafts and the idler pulley. The dryer air flow is ok."

The customer complaint is water is pooling down at the bottom under crispers. I looked over the work that was done. The foam on the evap cover is saturated. The drain is frozen over again. I advised the customer the cover should be replaced. Today I replaced the fresh food evaporator cover. I put into defrost and verified the heater comes on. The defrost drain was not plugged. I pubescent the defrost sensor closer to the evaporator. There were a few cracks in the plastic liner. I put some silicone glue over the cracks. I cleaned up all the water in the bottom. I raised the front feet just a little so the door can close tight. That will also help the water drain faster. I made sure energy saver is off. Temps are set to 0 and 38. I replaced the water filter for the customer and reset the reminder.

The customer complaint is water is pooling down at the bottom under crispers. I looked over the work that was done. The foam on the evap cover is saturated. The drain is frozen over again. I advised the customer the cover should be replaced. I quoted Blue book for the repair. Im ordering the fresh food evaporator cover. ; ordrd 1 DA97-06323F (FRESH FOOD EVAPORATOR)

Customer complaint was the upper rack feels loose when they move it up and down. I verified the operation of the upper rack by sliding in an out and it feels normal to me. Nothing was broken and nothing needs to be tightened. The rack will have some slight movement just by its nature. The rack is able to stay in the up position and in the down position with no issues. I advise them when its in the down position the rack will have less movement because its being stabilize more in the center. When the rack is in the up position It will have a little bit more movement because its been stabilize more at the bottom of the rack. I advise the customer to keep eye on it if something breaks let us know but as of today no issues found rack is just fine.

Customer complaint was control lock was on. Customer was pressing the wrong button to unlock the control. I show the customer the button they need to press was the volume button for three seconds. Now the control is unlocked and the washer operate.