Owner stated ice maker not filling. Found no water at door dispenser. Connected smartHQ and tested machine. Loads all operational. Found water turned off under sink at RO system. Turned water on and tested icemaker. Ice maker works and fills, system should be fine. Gave owner part number for replacement water filter and filter bypass.

Call complain is not getting dishes clean. Theres a bunch of like iron rust film built up on the sides of the dishwasher. The bottom is clean. Tested water, hardness and its testing decent. Customers does say they use iron out in the water softener. They have high iron. Tested unit everything on the unit testing good hooked up smart HQ no error codes. This is more of a water issue than anything else. Everything on the unit is mechanically working. Explain to use affresh cleaning tablets to help cut out all iron on the side of the dishwasher. Also, customer was gonna make sure to have the filters checked on his system.

Complaint is getting moisture on front of the door and dripping down randomly. More often on bigger loads. Tested unit with heat temperature probe. It was only getting up to 105?. Unhooked the vent and were getting normal operating temperature of 180 to 200?. Hooked the vent back up and now its back to 100. The vent is too far up for me to properly test what the miles per hour coming out of the Venice. But with the temperature reading, we can narrow it down as being a bad vent issue. Nothing else I can do for the unit explain to customer they need to get this done ASAP because it will damage the unit either causing the heater to blow or thermostat.

Upon arrival found water inside the unit. Ran through test and mechanically unit is good. Found grease and oil buildup in bottom of unit. Advised customer to to clean dishwasher with affresh and to make sure pans are clean of grease and oil before going into dishwasher.

Complaint is getting water drips out of dispenser area. The back wall of the dispenser on the left door will have water drip lines. Customer also showed a video of it dripping slowly out of where the dispenser is for the ice shoot. So customer has to continue to clean and make sure no water drips. Checked over the service bulletin for the waterline the waterline is not causing the issue. What Im finding is when you use the ice inside the door before the flapper for the ice shoot a little bit of ice get stuck to the side of it and eventually Ill melt and drip out. They do have extremely hard water which will cause staining also and cause issues. Customer is frustrated with it staining because its brand new and looks bad when you have water drips on it. Called Techline to see if they had any solution. They had nothing to go off of because all mechanical functions are working properly. They gave me a file number below. File number 87943495.