Door just falls and can see a string. Found both springs busted at the plastic clip to hold to base. Bosch has replacement kits. That come with spring clips and strings. Will need them parts to fix door issue. I will also remount for customer. He unmounted to see he wanted to repair. Quoted blue book. Husband is in a meeting customer will call to let us know if they approve. ; saved tckt

Customer complaint not heating. On arrival customer started a test cycle through service mode. It finished right when I arrived. The heater was running and operating. We started cycle on its own to test if its only working in test mode or not. Not waiting the whole 3 hours to finish cycle. Was heating properly for high temp wash. I think unit just needed to be reset. Customer will run a few cycles and let us know.

Unit not drying. First accessed board and tested from the board the heater circuit. It was open. Next checked thermostat. That was good next checked the heater element reading open. Needs new element. Quoted blue book. Installed part. Tested and ran unit for over 10 min no leaks. Customer wants toe kick left off they have had water trouble before and want to make sure. I told them also about getting water sensors. Reassembled and reinstalled tested again working great.

Customers complaint getting a LC CODE. Customer said unit gave the error and drain pump continuously ran. They said they turned on last night and it was working. Pulled unit out on mat. Started unit and watched for leaks nothing happened. Inspected tray and only seen water stain under the diverter. Turned unit over remov3d access shield. Inspected diverter found that its leaking around that. I found a service bulletin for this issue to tighten the screws. Tried but seams like one is stripped. Which is the sump. Will need Dishwasher Sump assembly DD82-01313A. Doesnt show I can buy the sump separately in that case would need the diverter assembly and sump. Shows sump assembly discontinued. Will need office to source parts and quote customer. Added photo of part to show parts needed and leak. ; saved tckt

Installed parts from last diagnosis. Once installed tested. Unit is now operating correctly.