"Customer complaint is, FRESH FOOD IS 45 DEGREES. EVERYTHING ELSE IS OK. Inspected and tested. FF compartment temperature was 33F close to the ice maker and 40F on the other side and the freezer was -1. Everything tested good in test mode. The fans and damper are working. "

"Customer complaint is, THE OVEN WONT HEAT UP, DISPLAY WORKS NO ERROR CODES. Inspected and tested. Found the L2 relay was melted on the back side. The board is not in stock part number 5304495521. I put some solder on the melted relay and tested. Oven is now working great. Oven is now fixed. I dont know if this is a permanent fix, but its $617. to order and install a new board if we can find it. I advised customer to use and see what happens."

"Customer complaint is, NOT WASHING PROPERLY, BOTH RACKS ARE DIRTY. Customer said the lower rack cleans most of the time. Inspected and tested. Found both the upper and lower spray arms are plugged with junk. I ran dishwasher through service diagnostics and there was no errors and the heater was working. The circulation pump seems like it has good pressure. It looks like it just needs both spray arms. I ordered both spray arms and shipped them to the customer to install. I did not charge the customer per Phil W. ; ordrd 1 WPW10498900 (Middle spray arm) and 1 WPW10491331 (Lower spray arm)"

"Customer complaint is, This is making a different noise now when the microwave is used. Inspected and tested. Found a vibration noise coming from the microwave cooling fan. I had to remove a lot of screws and bend metal to replace the microwave broil element bracket and I think its just not going to go back together perfectly. I was able to pinpoint were the noise was coming from, and tightened up some screws and put foam pieces underneath the cover and now it sounds great."

"Customer complaint is, ICEMAKER NOT WORKING. Inspected and tested. Found the ice maker level arm is broken. Needs a new ice maker part number DA97-08059A. "