The customers complaint with the washing machine as it gets stuck in sensing. Upon arrival inspection I found unit would pass through sensing empty but when we put a load in it stopped right away. The rear main bearing has 1/8th inch play. You can hear the motor binding but its unable to continue spinning.

The customers complaint with the washing machine as it gets stuck in sensing. Upon arrival inspection I found unit would pass through sensing empty but when we put a load in it stopped right away. The rear main bearing has 1/8th inch play. You can hear the motor binding but its unable to continue spinning.

Customers concerned with the dishwasher is after they had a power outage it began working intermittently. It would work if they power cycled it for a while but it stopped altogether. Upon arrival and inspection I plugged in my Smart HQ diagnostic tool and found that the control board could not register whether the door was open or closed. Ill check for software updates and any additional failures and found none. I replaced the main control board and tested it and it began working instantly. I recommended a water monitor as there is raw particleboard floor underneath unit and leak would never be detected until it ruined the ceiling downstairs. Dishwasher is now fixed.; used 1 WD21X24901 (MAIN BOARD) from stock

"Noise complaint, redesigned fan assy was installed with additional rubber O-rings. The fridge noise got significantly quieter. The fridge is now fixed."

"Customer states theres a leak when she dispenses water from the dispenser in the front. Upon a arrival inspection I found a piece of hoes that was not previously replaced was spraying out the front inspection cover. I replaced the 3 foot section of pipe and tested. A small leak manifested and I found a loose connection. I tightened that connection and watched it and it stopped leaking. The fridge is now fixed.; used 3 HOSE2 (Pt516- 1 Foot, 5/16' TUBING) from stock"