Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed February 28, 2023 to March 8, 2023
Model EI23BC30KS3
Found that ice maker fill valve was frozen and not filling. CustomEr approved estimate to replace water valve. Tested and ice maker fills and is working good.I also replaced water filter for customer.
“Very polite, efficient, and right on with fixing the problem! Appreciate his expertise!”
Jane M.
Model WRS321SDHZ08
Replaced bad temp sensor. Made sure it was secure to evaporator with zip tie around the plastic connector sensor sits in. Note on door asking to level fridge and get tops of doors level. Adjusted right foot so tops of doors are level and fridge is level. Floor isnt perfectly level so fridge moves a tiny bit but can only possibly fix that with wooden shims under the corners of fridge.
Model WFG525S0HZ0
Some of the display segments are going out. I verified the part that was sent was the correct part. I replaced the main board and verified its working.
“Fast and professional”
Philip L.
Model DP940PWKQ1
Not filling with water. Had a bad water valve. Replaced, runs great now.
Model WGD9200SQ0
I replaced the main control board and tested the dryer it is now fixed.
“Seth was great and very professional with helpful advice.”
Kim S.
Model WGD72HEDW0
Customers complaint was he can set it up to run the timer while countdown, but it never throws an error code, and it never tumbles. The solder point on the motor relay was bad on the main control board. I quoted it both ways both with a new board and with reworking his existing. He went for reworking his existing. I watched him tested the dryer. It had a good heat and ran for 10 minutes no problem.
Model GDT655SSJ0SS
Installed both new boards again. Last time my SmartHQ wouldnt hook up this time its reading correctly. Also the board looked different. Must have had a defective board
“It took 3 service calls to fix the problem (hence the 4 star rating above) but Adam was 5 stars.”
Robert T.
Unit was making loud noise during tumble. Disassembled unit and found a bad roller. Quoted customer for replacement kit. He approved a quoted price and installed parts then tested. Unit is now working properly and sounds proper.
“Adam was incredibly professional and kind, as well as very good at his job! He went above and beyond to fix our dryer and make sure everything was working properly before leaving. I would definitely recommend to friends and family.”
Bryan L.
Model DLE2515S
The dryer is loud. I found the 2 front rollers were bad. I replaced the rollers and vacuumed all the lint. I oiled the other rollers. The dryer sounds good now. I cleaned the dryer duct. The airflow is better.
“Attention to detail was excellent. Identify the problem and resolved it.”
Carlmom P.
