We serviced a
KENMORE DISHWASHER
Model 665.13269K113
Near Saint Paul, MN 55106
Delton
Job Details: 03/27/2023
Leaking from dirverter seal underneath dishwasher (see picture) I tired new dirverter seal but still leaks so would need new sump assembly. I tired to look up the assembly but couldnt find part as it only came in different parts. Could you see if you can find the .sump WPW10455268; dirverter motor W10537869; Dirverter grommet seal (part number??) cant find it or would need to order generic part from amazon?; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ramsey, MN 55303
Matt
Job Details: 03/27/2023
"Customer complaint is, LEAKING WHEN ITS WASHING. Inspected and found the heating element bushings are gone. Installed new heating element and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
WHIRLPOOL DRYER
Model MISSING
Near Minnetonka, MN 55305
Nate
Job Details: 03/27/2023
Got here and only a child was home. They said an adult will be home Thursday so Im coming back Thursday to look at dryer.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
MONTGOMERY WARDS MICROWAVE
Model KSA-8273A
Near Minneapolis, MN 55416
Nate
Job Details: 03/27/2023
"Control panel is dead. Its getting 120 volts AC. Needs new main control board. DW can you see if anyone would refurbish it, and if so, what it would cost, and call customer?; saved tckt"
We serviced a
KITCHENAID WALL OVEN++
Model KEBS207SSS00
Near Minneapolis, MN 55410
Nate
Job Details: 03/27/2023
"Both ovens 50 degrees too low. I checked for errors in history, no errors. I checked and made sure all bake and broil elements work. I then recalibrated it 30 degrees higher, and put each oven on bake. Both ovens reach temp of 350 fine. Showed customer/ and explained delay on preheat between actual temp and temp on display. They have a thermometer inside the oven and it most likely reads lower. Takes 30 minutes according to customer to get up to set temp. For me with it recalibrated it took 15 minutes for upper and 12 minutes for lower."
We serviced a
LG DRYER
Model DLG2302W
Near Minneapolis, MN 55406
Nate
Job Details: 03/27/2023
Unit dead. Found a shirt stuck in blower wheel. All fuses and cutouts good. Main PCB getting 120 but is dead. Needs new main PCB. Quoted BB. Customer will talk it over with husband and let us know if they want to do the repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Waconia, MN 55387
Adam
Job Details: 03/27/2023
Same issue is happening where it will fill but wont start. Customer said its random. Some days works for awhile next time it wont work a few times in a row. Customer said the time does count down but wont actually wash or anything. Customer is going to watch it more and try to have happen where we can video stream or he will take pictures or videos of what cycle and when its doing it. Just to build up more of a case. I couldnt get it to not work. ;
We serviced a
BEKO++ WALL OVEN++
Model WOS30100SS
Near Sartell, MN 56377
Seth
Job Details: 03/27/2023
UI loosing connection to the main control Board. There is a service bulletin for this issue. 2020-66 is the number. It requires a new board and data cable. 267600070 is the new part number per the bulletin paperwork see pics. There are no clear answers about the Data cable if it is included or is a new part number not detailed on the bulletin. Please research and order parts.; O-emld tckt
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3626SS
Near Hastings, MN 55033
Delton
Job Details: 03/27/2023
"Customer says ice maker will intermittently make loud grinding noise. When i test it both cycle and drop ice. So based on customer saying its intermittent the ice maker would need to be replaced.Please lookup part and order, and reschedule customer.; saved tckt"
We serviced a
BEKO++ DISHWASHER
Model DUT36520X
Near Minneapolis, MN 55422
Phillip
Job Details: 03/27/2023
The customer said it was giving the E01 code and some water was inside the dishwasher. The code is for a leak in the bottom pan. I got all the water out and then ran the dishwasher. The customer also said that one time it was not drain gas good and it had leaked once before. Another servicer was out and said it was from the door not shutting. I ran it and it never leaked. When it drained it sounded like it was draining for the first time. It drains good now. The door was rubbing on the trim pieces. I adjusted how it was installed and made sure the door shuts better. I advised the customer of what I did.
We serviced a
KENMORE WASHER
Model 79629272001
Near Sartell, MN 56377
Seth
Job Details: 03/27/2023
I replaced the control board. I tested it with a drain and spin and it worked flawlessly
We serviced a
GE DRYER
Model GTD45GASJ2WS
Near Minneapolis, MN 55422
Phillip
Job Details: 03/27/2023
I found the timer was failing and not always closing the contacts to heat. Today I replaced the timer. When you turn the timer knob it feels smother and its heating on all cycles.
We serviced a
SPEED QUEEN DRYER
Model ADGE9BGS113TW01
Near Saint Paul, MN 55108
Nate
Job Details: 03/27/2023
Dryer has a bad door switch so dryer thinks the door is open. Quoted BB for new door switch. Coming back Thursday to install. ; ordrng 1 D512973 (Door switch)
We serviced a
BEKO++ DISHWASHER
Model n/a
Near Hastings, MN 55033
Delton
Job Details: 03/27/2023
Found that the installers covered the indicator light underneath dishwasher. I moved installation and now light shines on floor to indicate that dishwasher is on. I also showed customer to use the increased dry function on and also turned on the door actuator that will pop open at end of cycle to increase drying.Dishwasher is working good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbury, MN 55125
Delton
Job Details: 03/27/2023
"As I got here customer said that refrigerator started cooling and all lights started working, but ice maker stopped making ice. I checked ice mold and no ice or water in there. I ran test and ice maker cycles but when i tried to fill it did not fill but i could heat water valve trying. I ran it 4 times and then ice maker fills. So maybe there was a air gap stuck in the line? But it is cycling and fills now. As far as the weird no cool or power issues. It commonly relates to getting moisture in the UI or UI drawer wire harness frays. But since everything is working and tests good as im here I cant fully determine what is failing. Customer will call back if problem continues.UI board WPW10769076; UI harness W11170612; dual water valve WPW10341329"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Andover, MN 55304
Matt
Job Details: 03/27/2023
"Customer complaint is, LIGHTS AT THE FRIDGE AND FREEZER ARE NOT WORKING. Inspected and tested. FF compartment temperature was 39F and freezer was 1F. Found the top back left light in the FF compartment has failed and also the freezer light. Needs 2 new light modules, part number W10695459 for both. Dana can you call this in for authorization. Im assuming this is covered, but I thought Whirlpool was covering these under warranty. ; saved tckt"
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Minneapolis, MN 55443
Phillip
Job Details: 03/27/2023
The customer said that the washer makes a squeaking sound in the agitate cycle and sometimes when she selects the deep Fill it does not come on. Today the deep fill is working for me. Another servicer was out and said it needed a transmission and motor. I put in 6 or more heavy towels and ran a agitate cycle. I let run for a while and it sounded normal. I tipped it back and found sound oil in the belt but not much. I cleaned up the oil and then replaced the belt. I ran a agitate again and it sounds good. I then ran a spin and it sounds normal. I added a list of parts that it would need if they call back. Also allow 2 calls worth if they call back. Control WH22X35597Gear case WH03X33731Motor WH49X25375Auger WH43X31240Auger base WH43X24357Belt WH01X24180; used 1 Wh01x27538 (Belt) from stock
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW1
Near Saint Paul, MN 55104
Nate
Job Details: 03/27/2023
Replaced bad latch and lid switch magnet. Now it runs great. ; pckd up 1 5304520868 (Lid magnet)
We serviced a
LG DRYER
Model DLGX5102V
Near Elk River, MN 55330
Matt
Job Details: 03/27/2023
"Customer complaint is, NOT HEATING UP. Inspected and tested. Found the resettable fuse was tripped. Reset and vacuumed out inside of dryer. Reassembled and tested. Dryer is getting really hot. The outside of the house has the vent cover with the float. I recommended customer replace vent cover and clean their vent."
We serviced a
LG DRYER
Model DLE5955W
Near Woodbury, MN 55125
Delton
Job Details: 03/27/2023
"Took apart dryer and cleaned out inside dryer of lint build up. Tested and dryer is tumbling, heating and working good. Checked vent and outside vent and it is blowing air out and cycling heat normally. Dryer is working good."
We serviced a
LG REFRIGERATOR
Model LBC22520TT
Near Minneapolis, MN 55418
Nate
Job Details: 03/27/2023
"Freezer was warming up, now fresh food too. 50 degrees in fresh food section, under a bottle of orange juice (simply orange). Freezer is 50.4 degrees. The compressor is drawing .50 amps on black wire, .6 amps on blue wire and pink wire. Evaporator does not frost over except at the inlet. Please call customer with a quote for sealed system work. Lots of room in kitchen to pull fridge out. She did say she would like a quote, but its been at the house since she moved in 10 years ago and shes never liked the fridge. Not the original owner of the fridge. ; saved tckt"
We serviced a
ELECTROLUX WASHER
Model EIFLS60JIW1
Near Eden Prairie, MN 55347
Adam
Job Details: 03/27/2023
Unit is leaking out the front. Found the bellow had a hole in it. Quoted customer replacement and rescheduled. ; ordrng 1 134616100 (DOOR BOOT BELLOWS KIT)
We serviced a
KITCHENAID DISHWASHER
Model KUDE20IXSS0
Near Rogers, MN 55374
Phillip
Job Details: 03/24/2023
The customer said it does not fill with water. I started the dishwasher and the water valve is not getting power. I checked the valve from the main board. The valve and float switch ohm good. I do not get 120 out the board for the valve. It needs a board. I gave the customer a quote for the repair. I added the quote to pics. At this time the customer declined the repair.
We serviced a
GE DISHWASHER
Model GLD6560L00SS
Near Osseo, MN 55311
Phillip
Job Details: 03/24/2023
The customer said the dishwasher is not washing as good as it use to. I started a cycle and found the lower spray arm sprays water but it was not spinning. I checked the jet holes and the ends were plugged up. I cleared the jets and tried it again. Now the spray arms are spinning and it sounds like its washing better. The front legs were not level so the front was low. I adjusted the front legs so the dishwasher is sitting level.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Eden Prairie, MN 55346
Phillip
Job Details: 03/24/2023
The customer said the dishwasher makes a loud rattle sound when it starts. It happens within the first 10 minutes. The cut had the bottom cover off when I arrived. I started the dishwasher and it filled and started to wash. The customer said it now sounds normal and we did not hear the noise. I found the power cable was not hooked up inside the box. I fixed the wiring to make it safer.
We serviced a
WHIRLPOOL DRYER
Model WGD97HEXL1
Near Eden Prairie, MN 55347
Phillip
Job Details: 03/24/2023
The dryer was making a burn smell. I took the dryer apart and found it was full of lint that was backing up. The dryer dust is plugged somewhere. The customer will clean it. I cleaned out all the lint and advised the customer that it will smell for a little while.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Otsego, MN 55301
Matt
Job Details: 03/24/2023
"Customer complaint is, opening the fridge door is functional but opening feels rough, GRINDING. Inspected and tested. Found the right door bottom hinge and cam are falling apart. Needs a new hinge and cam. Parts on order. ; ordrd 1 WP2182179 (Closure cam) and 1 W11049959 (Hinge)"
We serviced a
GE REFRIGERATOR
Model CFE28TP2MDS1
Near Woodbury, MN 55129
Delton
Job Details: 03/24/2023
Found that freezer evaporator is frosted over. I cant pull off evaporator cover. Based on running test with newfi the defrost thermistor is reading correctly and i can hear control board relay click when i turn on heater so it appears that the heating element is bad. Quoted for heater and informed customer that fridge will need to have power turned off and allow the evaporator to defrost so i can pull it off when i come back. Customer approved estimate. Ordering parts and rescheduling ; ordrd 1 Wr51x10131 (Freezer Defrost heater)
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD24DCX6
Near Bloomington, MN 55438
Nate
Job Details: 03/24/2023
Replaced bad main PCB and heater. Runs great now.
We serviced a
LIEBHERR++ REF BUILT IN++
Model HCB2080
Near Excelsior, MN 55331
Phillip
Job Details: 03/24/2023
The customer said that for the last couple weeks the freezer temp had been fluctuating up and down. Today the freezer temp was around minus 3 and it was making ice. I pulled the freezer apart and found some frost on the back panel. There is more than. Kemal frost on the top of the coil. I jumped the door switches so the fan runs. The freezer fan comes in but it sounds rough. The fan can be intermittent and thats causing the issue. Please look up the freezer fan and quoted the customer for the repair. Allow 2 hours on return incase I run into trouble. ; states that autho needed
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Big Lake, MN 55309
Matt
Job Details: 03/24/2023
"Customer complaint is, GRATES CRACKED ON THE STOVE TOP. Inspected and found the left grate is cracked in 3 different spots. Needs a new grate part number W11449099. Looks like they both come together as a kit. ; saved tckt"
We serviced a
ELECTROLUX RANGE
Model E36GF76JPS
Near Wayzata, MN 55391
Phillip
Job Details: 03/24/2023
"The customer said they tried the bake and then it was dead. I found the breaker was tripped. I reset the breaker and now the lights are on and the burners work. The broil is working but not the bake. I removed the bottom cover and found the bake burner has cracked and split open. The bake burner tube is touching the ignitor and thats what popped the breaker. The oven selector switch is also touchy and sometimes shuts off. It will need the oven selector switch, bake ignitor and bake burner tube. I was unable to find the model tag. I pulled it out and found nothing in the back. I took and added pics. The customer looked and also could not find the model tag. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2741PF5A
Near Saint Paul, MN 55102
Delton
Job Details: 03/24/2023
Found that water is not dispensing and recently ice stop being made. Found that this fridge has the insulation break down on back wall which causes ice build up on back wall and rusting. I showed customer and informed her of that not being repairable. Customer can attempt to call Frigidaire and see if they will do anything for her.
We serviced a
SAMSUNG WASHER
Model WF36J4000AW/A2
Near Minneapolis, MN 55410
Nate
Job Details: 03/24/2023
"Washer leaked from the filter cap, because it wasnt fully attached. Since then theyve been sometimes getting an OE error. I inspected the pressure sensor and hose, no tears or holes in hose and no restrictions. I ran through a rinse and spin, no leaks and no error. Quoted for new switch and said it could be switch or main PCB. Also a complaint of the smell. Some smell seems to be inside, and some could be coming up from the floor drain under the washer. They especially notice it when its been sitting for a few days. A lot of detergent suds too. Recommended cutting back on detergent usage which could also cause the OE."
We serviced a
LG RANGE
Model LDE3017ST/01
Near Zimmerman, MN 55398
Matt
Job Details: 03/24/2023
"Customer complaint is, DOUBLE OVEN WITH COOKTOP, TOP OVEN IS NOT HEATING RIGHT. Inspected and tested. Temperature sensors test good. Top oven preheated great and then averaged cycling about 360F. Oven is testing good. Customer also said front left burner seems to be too hot. It tested good and was cycling on and off. Range is testing good."
We serviced a
SAMSUNG WASHER
Model WF210ANW/IXAA
Near Minneapolis, MN 55418
Nate
Job Details: 03/24/2023
"Running loud, especially in spin. Has been leaking from the back of the washer and underneath. Tried putting it through test mode but wasnt able to get it to go into a spin. I put it on a rinse and spin cycle and confirmed it runs extremely loud in spin. The rear bearing is failing. Customer will replace this Samsung front load as it is 12 years old."
We serviced a
FISHER PAYKEL++ REFRIGERATOR
Model E522B
Near Minneapolis, MN 55418
Nate
Job Details: 03/24/2023
Replaced bad heater and fresh food temperature sensor after spending an hour steaming all the ice off of the evaporator.
We serviced a
ZLINE++ RANGE
Model RGS30
Near Minneapolis, MN 55414
Delton
Job Details: 03/24/2023
"Part was shipped to customer from zline. I replaced thermostat. Tested and oven is heating and working good.I didnt collect payment. Is this under zline or is this cod? I told customer that the office would call if we needed to collect payment.; saved tckt , states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ramsey, MN 55303
Matt
Job Details: 03/24/2023
"Customer complaint is, LEAKING WHEN ITS WASHING. Inspected and found the heating element bushings are gone. Customer approved repairs. Part on order. ; ordrd 1 W11537778 (Heating element)"
We serviced a
GE REFRIGERATOR
Model GFE26JYMKFFS
Near Andover, MN 55304
Matt
Job Details: 03/24/2023
"Customer complaint is, FREEZER WAS NOT KEEPING UP WITH THE TEMPERATURE. Inspected and tested. FF compartment was 38F and freezer was 18F. Found the evaporator was completely frosted over. I defrosted the evaporator and couldnt get the board to turn the defrost heater on. Needs a new board part number WR55X40448 and possibly a new bimetal part number WR50X10069. Dana can you call this in for authorization. I need 2 hours on my return trip. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXS03
Near Blaine, MN 55449
Matt
Job Details: 03/24/2023
"Customer complaint is, ICE MAKER DOES NOT WORK BECAUSE WATER IS LEAKING OUT OF WATER DISPENSER EVEN WHEN BUTTONS ARE NOT PUSHED. Inspected and tested. FF compartment was 36F and freezer was 2F. Found the wiring harness down at the hinge is completely severed. Needs a new door. ."
We serviced a
GE MICROWAVE
Model JVM3160DF8BB
Near Minneapolis, MN 55454
Nate
Job Details: 03/24/2023
Replaced bad magnetron. Heats great now.
We serviced a
BOSCH DISHWASHER
Model SHE3AR72UC/22
Near Minneapolis, MN 55410
Nate
Job Details: 03/24/2023
"Dishwasher wont run. Just flashes wash light. I put it in test mode and no error codes. I checked the float, and it wasnt fully down, so it wouldnt allow the dishwasher to start running. After moving the float up and down, I was able to cancel it out, and then it worked great. Drained, filled, and circulates water awesome. Recommended finish dishwasher cleaner to possibly get any junk out that could be causing the float to stay up."
We serviced a
MAYTAG DRYER
Model mgd9700sb0
Near Plymouth, MN 55441
Nate
Job Details: 03/24/2023
"Squealing. Found a bad idler pully. Cleaned a lot of lint out of the dryer, cleaned and oiled rollers, and replaced pully. Runs nice and quiet now. ; used 1 279640 (ROLLER) from stock"
We serviced a
FRIGIDAIRE DRYER
Model FARE4044MW1
Near Sauk Rapids, MN 56379
Seth
Job Details: 03/24/2023
Not heating. E-53 stored error could be motor or Board I talked with the customer and gave him a quote he declined the repair.
We serviced a
LG WASHER
Model WT5270CW
Near Minneapolis, MN 55405
Delton
Job Details: 03/24/2023
DL error as soon as washer is powered on. Washer tries to reset it and can heat it click but then errors out. Customer approved estimate to replace door lock. Ordering part and rescheduling.; ordrd 1 Ebf61674802 (Lid lock)
We serviced a
LG REFRIGERATOR
Model MISSING
Near Minneapolis, MN 55429
Phillip
Job Details: 03/24/2023
This is a new fridge. I hooked up the water line. I installed the filter and ran the water. There are no leaks. I used some dens thick cardboard to level the bag legs. I raised the doors so they are level. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW1
Near Otsego, MN 55301
Phillip
Job Details: 03/24/2023
The washer makes noise while it spins. The washer shakes internally and not the whole tub when it spins. The belt squeaks the drain pump is noisy and the issue is with the gear case. If I hold the tub it still makes the shaking sound. I quoted the customer for the belt and gear case. I addd the quote to pics. At this time the customer declined the repair.
We serviced a
WHIRLPOOL LAUNDRY CENTER++
Model LTE5243DQB
Near Hopkins, MN 55305
Delton
Job Details: 03/24/2023
"Dryer not turning on. Heating element is open but also not powering on high limit is open. Ordering several parts and rescheduling. Unit is laundry centerin closet that has to be pulled out. adding extra time, ordering parts and rescheduling.; ordrd 1 Wp2798443 (Heating element) and 1 Wp8572767 (Thermal limiter)"
We serviced a
GE DISHWASHER
Model GSD2100N10BB
Near Hopkins, MN 55305
Delton
Job Details: 03/24/2023
"Found that leaking a bit from drain pump solenoid. Also leaking from door. Sump housing rubber is deteriorating. Needs several parts, one is NLA>Motor WD26X10051; Sump WD18X10039; drain hose WD24x10014; DeflectorLH WD8X227; DeflectorRH WD8X227; drain chamber WD12X10245 NLAPlease look for NLA part and then give customer estimate blue book? Add extra time as i have to disconnect and pull out dishwasher.; saved tckt"
We serviced a
LG REFRIGERATOR
Model LRFWS2906V/00
Near Shakopee, MN 55379
Delton
Job Details: 03/24/2023
"Replaced filter housing, tested and new filter fits and water is dispensing. Refrigerator is workin good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACRS/XAA
Near Fridley, MN 55432
Matt
Job Details: 03/24/2023
"Customer complaint is, FREEZER STOPPED THEY REPLACED THE FAN NOW NO COOLING AT ALL. Inspected and tested. Customer had refrigerator unplugged when I got here. I plugged refrigerator in and compressor came on and all fans are working. After 20 minutes, theres no frost on evaporators. The sealed system has failed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS0
Near Sartell, MN 56377
Seth
Job Details: 03/24/2023
I came and replaced the failed User interface. Part of the new kit is new hardware and the old mounting hardware broke off in the studthat holds on the right hand side of the handle. New studs are on order.; ordrd 1 W11157086 (Stud)
We serviced a
FRIGIDAIRE WASHER
Model NOTAVAILABLE
Near St. Cloud, MN 56301
Seth
Job Details: 03/24/2023
"Washer does not spin out the clothes, or drain. I pulled clothes out of the pump it now drains and spins great.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
DANBY REFRIGERATOR
Model DWC283BLS-1
Near Apple Valley, MN 55124
Delton
Job Details: 03/23/2023
Breaker trips as soon as the wine cooler is plugged in. Found that the compressor winding is shorted to ground. I informed customer that it would need sealed system repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near St. Louis Park, MN 55416
Phillip
Job Details: 03/23/2023
The tenant said the freezer is warm so they use it as a second fridge. So said it has been slowly getting worse. I removed the freezer cover and found a ball of ice building up on the evaporator. It has a sealed system issue
We serviced a
JENN-AIR WALL OVEN++
Model 1GW8130ADW
Near White Bear Lake, MN 55110
Nate
Job Details: 03/23/2023
"Broil works but bake doesnt. Found a bad bake ignitor. Replaced, heats great now. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
SHARP MICROWAVE
Model KB6524PS
Near Minneapolis, MN 55405
Phillip
Job Details: 03/23/2023
The microwave display flashes on and off real fast when the door is opened. I removed the microwave from the hole. I removed the panels and tested the 3 door switches. All 3 switches tested good. The thermostat tested good. I get 120 into and out of the filter board. I get 120 Volts into whats called the changing board but get nothing out. I also get a buzzing sound from the relay board and some parts feel hot. I believe both parts at least are defective.
We serviced a
GE DRYER
Model GUD27ESSMIWW
Near Saint Paul, MN 55103
Nate
Job Details: 03/23/2023
Smells like burning. Took dryer completely apart. Vacuumed out a ton of lint and also removed 3 dryer sheets stuck in blower wheel. Also cleaned out vent going outside which was packed full of wet lint. Runs and heats great now. Told owner itll take awhile to get burn smell out. Even cleaned off metal in cabinet with Clorox wipes to get most of the smoke off the inside.
We serviced a
BEKO++ RANGE
Model PRGR34552SS
Near Saint Paul, MN 55116
Nate
Job Details: 03/23/2023
Oven exploded twice while pre heating. Found she had a silicon mat on the bottom of the oven that was blocking the vents. I checked the ignitor and it was fine. Took the mat out and took out a tray that was wrapped in 3 layers of tin foil. Ignited it twice and each time it ignited within 5 seconds. No booms. The door was out 1/8 more on the right side of the oven. I grabbed both sides and gave a slight twist to it. Now its evenly spaced on both sides. Used a tape measure to confirm.
We serviced a
MAYTAG LAUNDRY CENTER++
Model LSG7806AAE
Near Big Lake, MN 55309
Matt
Job Details: 03/23/2023
"Customer complaint is, WASHER IS DEAD AGAIN. Inspected and tested. Found the fuse is blown again. Installed new lid switch and fuse. Tested washer and its working great. Washer is now fixed."
We serviced a
BOSCH DISHWASHER
Model SHE68TL5UC/03
Near Eden Prairie, MN 55346
Adam
Job Details: 03/23/2023
Installed new float from last diagnosis and its working great tested multiple times to make sure it was
We serviced a
GE REFRIGERATOR
Model GSH22JSCCSS
Near Elk River, MN 55330
Matt
Job Details: 03/23/2023
"Customer complaint is, SXS NOT COOLING BOTH COMPARTMENTS, HAS POWER. Inspected and tested. Found the display is randomly flashing and the damper is constantly cycling, but nothing else is running. I removed the board and found 2 caps are bulging. Refrigerator needs a new board part number WR55X10968. Board is NLA. Customer is going to talk to his wife and will call us back if they want us to look for the board."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Rogers, MN 55374
Matt
Job Details: 03/23/2023
"Customer complaint is, ICEMAKER IS NOT WORKING. Inspected and tested. Found the wiring harness at the bottom hinge is completely severed. This would need a new door to fix issues. Customer is just going to go without a ice maker for now."
We serviced a
THOR++ COOKTOP++
Model HRE3601
Near Minneapolis, MN 55406
Nate
Job Details: 03/23/2023
"Found a charred wire and melted burner switch. Replaced the wire, connector and switch for front left burner. Works great now. Hot on burner, and no smoke."
We serviced a
MAYTAG LAUNDRY CENTER++
Model LSG7804AAE
Near Minnetonka, MN 55343
Adam
Job Details: 03/23/2023
Installed door switch from last diagnosis tested multiple times and its working great.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Minneapolis, MN 55414
Phillip
Job Details: 03/23/2023
The customer said the dishwasher does not drain and its full of dirty water. I started the dishwasher and I could hear the drain pump run but water was trickling out. I sucked ip all the water and removed the drain pump from the sump. I found a bottom to a candle was stuck in the hose. I cleared the hose and tried it again. It now washers and drains out good.
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Eden Prairie, MN 55347
Adam
Job Details: 03/23/2023
"Customer said some of her buttons arent working on display would sometimes not start. Found that the display had a couple of buttons that didnt work so replaced the display and now all buttons are working. Also replaced the main board. Tested unit multiple times. Found that the door lock is also faulty and would sometimes not let the unit startPlease send up fro approval for door latch AGM76209501Also call customer once we did our side of things to explain what will happen next. ; snapped 1 QuickPics, states that autho needed"
We serviced a
UNKNOWN GARBAGE DISP++
Model WG1202PH1
Near Rogers, MN 55374
Matt
Job Details: 03/23/2023
"Customer complaint is, MOTOR RUNS BUT NOT CHOPPING. Inspected and tested. Garbage disposal is locked up and cracked on the sides and is leaking. Installed new Whirlpool garbage disposal and tested. New garbage disposal is working great."
We serviced a
WHIRLPOOL WASHER
Model MISSING
Near Minneapolis, MN 55414
Nate
Job Details: 03/23/2023
"Im possible to read model and serial, but multiple things going on. Transmission is leaking a lot of oil. Motor is covered in mineral deposits and motor shaft is all rusted and corroded. Water pump is broken and leaking water. Its 30 years old so customer is going to replace washer. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burnsville, MN 55306
Delton
Job Details: 03/23/2023
"Replaced water valve, tested and washer now fills and advances cycle. Washer is working good.; pckd up 1 W11210459 (Water valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near St. Cloud, MN 56301
Seth
Job Details: 03/23/2023
E5 icemaker error I quoted replacing it. . W11190820 they will call if they want to repair.
We serviced a
LG RANGE
Model LRE30453ST/01
Near St. Cloud, MN 56301
Seth
Job Details: 03/23/2023
I replaced the relay board and tested the oven. It is now fixed.
We serviced a
GE DRYER
Model DDE7905SBLWW
Near St. Cloud, MN 56301
Seth
Job Details: 03/23/2023
Too Hot and wrinkles clothes. Temps looked great. The vent was clear. The dryer is working as designed temps were great. I inspected the bulk head and glides and everything looked good. I recommended using the de-wrinkle option on the dryer to help with this.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Minneapolis, MN 55410
Adam
Job Details: 03/23/2023
"Customers complaint STARTS, FILLS WITH WATER THEN IT STOPS. Verified complaint. Would fill but not start washing. Noticed after it filled the cooling fan kicked on and was getting hot. Put unit in test mode and found error for the heater continuously running. Which lead back to a bad board. Quoted for board replacement. ; ordrng 1 W10854216 (CONTROL BOARD - MAIN)"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AW0
Near Minneapolis, MN 55418
Phillip
Job Details: 03/23/2023
The renter said the oven sparks 3 times but does not light the gas. TodY when we tried it the bake ignitor sparked once and it started. I inspected the ignitor and harness. It has the old style bake harness wire. For me today its working perfect. Its sparking one time and lites. I created a quote from Blue book. I added the job number and created a estimate. I also took a pic of the ticket and added it to pics.
We serviced a
GE DRYER
Model GTD45GASJ2WS
Near Minneapolis, MN 55422
Phillip
Job Details: 03/23/2023
The customer said its not heating now. The customer had replaced some parts before. I removed the front and checked for voltage at the main gas coil I was not getting voltage. I moved the timer knob back and forth then all of a sudden I got vintage and the ignitor started to glow. The timer was very touching and intermittent. It needs a new timer. I called the customer and gave a quote for the repair and what is owed. The customer will pay by check. ; ordrd 1 WE04X24551 (Timer)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near St. Cloud, MN 56301
Seth
Job Details: 03/23/2023
The washer wrinkles clothes. I tested the washer it worked as designed. The customer watched a spin cycle and then understood why the clothes were getting wrinkled. No repair needed.
We serviced a
BEKO++ RANGE
Model SLGR24410SS
Near Minneapolis, MN 55417
Delton
Job Details: 03/23/2023
"Cooktop and oven for the bake and broil they have thermal couples so it needs to get hot enough to keep gas on and could take as long as 10 seconds of holding in the knob which will spark until gas stay on. I explained that there might be a slight gas smell as gas comes out while sparking until it ignites. Also does not have any oven preheat notification on this model. Oven is working as it was engineered, customer wasnt told or wasnt expecting how this range preformed is different than other models.I showed and explained how range works to customer."
We serviced a
KENMORE REFRIGERATOR
Model 1068614880
Near St. Cloud, MN 56303
Seth
Job Details: 03/23/2023
Not cooling. The cold control has failed. Unit is over 30 years old I advised her that I will check in at 3pm to see if it cooled down and froze the ice tray. It did not feel as cold as I expected after letting it run.; ordrd 1 WP819470 (Cold control)
We serviced a
BOSCH DISHWASHER
Model SHV46C13UC/43
Near Eagan, MN 55122
Delton
Job Details: 03/23/2023
Appears that dishwasher was shut off mid cycle so it wouldnt start until cycle was canceled to start cycle over. Tested and dishwasher fills and is washing. Dishwasher is working good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Sartell, MN 56377
Seth
Job Details: 03/23/2023
"Fridge doesnt make ice. This has a manufacturing defect. I need the icemaker control board kit. Please check with authorizations if this is covered and if so, it sure she has unplugged it and defrosted it for three days before rescheduling.; saved tckt"
We serviced a
BEKO++ REFRIGERATOR
Model BFBF3018SSIML
Near Minneapolis, MN 55426
Adam
Job Details: 03/23/2023
Customers complaint handle falling off. Beko sent door and handle. Handle was correct door hinges the wrong side. Replaced door handle because the original door was fine. Installed hand and tested multiple times. Its working properly
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Maple Grove, MN 55311
Matt
Job Details: 03/23/2023
"Customer complaint is, SQUEALING WHEN SPINNING AND SMELLS LIKE BURNED RUBBER. Washer is 10 days over manufacture warranty. Inspected and tested. Found the gearcase drive pulley has loosened up and the belt fell off damaging the belt, motor pulley and guard. This would need all 3 parts for repair. Customer is going to call Whirlpool and see if they will cover any of this."
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/8801
Near Sartell, MN 56377
Seth
Job Details: 03/23/2023
"Rack issues, and not draining. The sink that the DW drains into has failed. No High loop was installed. I cleared the hose and installed a high loop. The racks simply needed to be correctly installed. I re-installed them and tested the dishwasher. It is now fixed.; saved tckt"
We serviced a
NOTAVAILABLE GARBAGE DISP++
Model n/a
Near Eagan, MN 55122
Delton
Job Details: 03/23/2023
"Found that overload switch was tripped. Reset and used Allen wrench to ensure blades spun freely, it does and garbage disposal is running and working good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Rosemount, MN 55068
Delton
Job Details: 03/23/2023
"Replaced freezer evaporator fan and is now running. But based on this has been going, , states that autho needed"
We serviced a
GE MICROWAVE
Model PVM1790SR1SS
Near Plymouth, MN 55446
Phillip
Job Details: 03/23/2023
The customer said the microwave was making a buzzing sound. Today the microwave was not making the sound and it was working fine. I attempted to replace the main board but it was cracked down the middle and the low voltage transformer was damaged. I did replace all 3 door switches incase they are the issue. If they call back for the same issue reorder the board and Ill replace it. With todays repair and a potentially using board the cost of the repair may be over the approved amount. ; used 3 MICRO7 (3/16' MICROSWITCH) from stock
We serviced a
DANBY DISHWASHER
Model DDW18D1EW
Near Minneapolis, MN 55416
Nate
Job Details: 03/23/2023
Replaced bad water valve. Ran it. Now valve calls for water but water barely coming in. Disconnected water line from shut off under the sink and turned on the water. Water barely trickles out. Spoke with manager and maintenance and let them know it needs a new valve under the sink. Dishwasher itself is fixed now though.
We serviced a
GE MICROWAVE
Model JVM3160DF8BB
Near Minneapolis, MN 55454
Nate
Job Details: 03/22/2023
Not heating. Has a bad magnetron. Tried using one from truck stock but doesnt quite match up. Picking up the oem from will call at Sundberg but charging what ours costs for truck stock for the part since its what I quoted her. Applying $129 trip charge towards it and shell pay by check. ; ordrd 1 WB27X10927 (Magnetron)
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ00
Near Plymouth, MN 55446
Phillip
Job Details: 03/22/2023
Replaced the bad magnatron.
We serviced a
WHIRLPOOL DRYER
Model WGD6400SB2
Near Hopkins, MN 55305
Adam
Job Details: 03/22/2023
"Dryer was making loud noise when tumbling. Disassembled unit and found the back roller was bad. Replaced both back rollers then reassembled unit and tested. Unit is working great. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 WPW10314173DNS (ROLLER - USE349241T) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Apple Valley, MN 55124
Delton
Job Details: 03/22/2023
Freezer door was shipped to customer from AHS. I installed new freezer door. Door lights and water and are now working.
We serviced a
AMANA DRYER
Model NDG7800AWW
Near Shoreview, MN 55126
Nate
Job Details: 03/22/2023
"Not heating or advancing, and running loud. Replaced a bad idler pully and ignitor. Oiled rollers and vacuumed out lint. Runs and heats great now. ; used 1 279311 (IGNITER), and 1 WPY54414 (IDLER) from stock"
We serviced a
KENMORE LAUNDRY CENTER++
Model 11022292100
Near Chanhassen, MN 55317
Adam
Job Details: 03/22/2023
customers complaint water sometimes on the floor. Verified complaint. Started a cycle let fill no leaks. Let it run no leaks. Then when I put unit in a drain then it started to look out the drain hose on the back of the unit where it connects. Pulled unit out and the drain hose fell right off the back. It was loose. Removed the old clamp and reconnected hose then added a clamp I could tighten. Tested unit multiple times and had no leaks. Let customer know to watch it just in case but even showed her I had no leaks.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Saint Michael, MN 55376
Matt
Job Details: 03/22/2023
"Customer complaint is, NOT DRAINING. Customer said they ran 2 loads yesterday and the first one worked great, and the second didnt drain and there was standing water in the tub. Inspected and tested. Washer was empty when I got here. I found a stored F9E1 long drain error code. I ran washer through service diagnostics and everything was working perfectly. I filled and drained it 5 times before the pump failed. The board is not sending voltage to the pump sometimes, it was cutting in and out. Also the drain pump has a small leak coming from it. Needs a new board and drain pump. Quoted customer $665. to install both. Customer declined repairs and is just going to replace the washer."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2
Near Saint Paul, MN 55119
Nate
Job Details: 03/22/2023
"Dishwasher is leaving a film on dishes. Checked water, it tests 20 on a scale of 0-25x, 0 being soft and 25 being the hardest it can be. They have really hard water. Also checked what detergent they use. They use cascade. I recommended switching to finish. Also, the filter was clogged with probably a couple years worth of fat deposits, and bones. I took all filter parts out and scrubbed them for 20 minutes, getting the majority of fat out, and all the bones out. Talked with customer about using finish dishwasher cleaner too. Everything is working well on it, but needs a deep clean to help it wash how its supposed to. Too much fat and oil coating components to allow it to wash 100% right now, but customer will do the final step of using finish cleaner."
We serviced a
BEKO++ RANGE
Model SLDF30540SS
Near Cottage Grove, MN 55016
Nate
Job Details: 03/22/2023
"There was a broken wire to the bake element. I spliced on a new wire and new connector, and its running at 362( I have it set to 350). Been watching temps for the past 20 minutes with my thermocouple. Everything works great now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY010
Near Rogers, MN 55374
Matt
Job Details: 03/22/2023
"Customer complaint is, FRESH FOOD IS WARMER AND FREEZER IS OK. Inspected and tested. FF compartment was 60F and freezer was 0F. Found the defrost bimetal was open and the evaporator was completely iced over. Defrosted evaporator and installed new bimetal. Tested and refrigerator is working great. Refrigerator is now fixed. ; used 1 WP4387490 (DEFROST BIMETAL) from stock"
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Shakopee, MN 55379
Delton
Job Details: 03/22/2023
Drain pump not running.Unit is stacked. I used wire piercers to check voltage and had no volts to pump when testing drain pump on test mode. Hard to fully test since i couldnt get access to board im assuming board is bad but also order drain pump assembly.Also unit is stacked does ANT warranty cover 2 man to remove dryer? Main board part shows NLA. Please search parts and how to address dryer with customer. And get autho.If 2 guys schedule 2 hours.Drain pump DC97-20621A; Main board DC92-02388k; saved tckt