"Unit wouldnt bake. Broil worked. Disassembled oven and found that the igniter had failed. Used truck stock igniter reassembled and now unit is working properly. Used 5303935066 igniter ; used 1 5303935066 (FLAT IGNITER) from stock, states that autho needed"

Unit was freezing in fridge and sometimes get it warm in the refrigerator. Found that they had the setting at 34?. Check for error codes and there was no codes. Also made sure all components were running correctly. Evaporator had a nice frost pattern. Checked the condenser and it was covered in Lint. Let customer know to keep it at 37 degrees. Also make sure the milk or stuff isnt blocking the fan.

Installed control board from last diagnosis. Still didnt power up. Replaced display board then it worked. Removed new control board and installed original board didnt work. Unit needs both boards. Customer approved. Replaced boards tested unit and it works great Installed EBR78770639EBR79909505

"Not spinning. Transmission is leaking a ton of oil. Needs new transmission, coupling, clutch, and valve. Water fills slow. Checked valve. Not able to clean it out, mineral deposit is built up, would need to replace. Quoted total. Attached blue book break down. Customer will think about it."

Installed diverter from last diagnosis also installed water valve just because its a higher risk on a leak also. Now unit is working properly with out leaks. Ran unit for over 20 minutes and no leaks Installed 00751950

"Customer complaint is the dishwasher is dead, no display. I plugged the newfi device into the bottom of the dishwasher and it has power but it will not connect to the dishwasher. The control board is working properly issue is the user interface panel.Today the customer told me its also been leaking from the vent in the door. I found the cap was very loose. I put red glue on the cap and screwed it back on. I replaced the user interface. The dishwasher is working now."

"Customer complaint was the top in the lower oven on the range, but not heat up. I started both ovens neither would heat embroil not work. I pulled the range out and I checked for 240 across the terminal block. I was getting 240 V at the black and red wires. I then checked for 240 across the bake and was getting zero from one side to ground I got 120 from the other side the ground I got 120. I pulled the relay board off the back and found a burnt trace to the main relay. I repaired the board and both ovens now heated to 350."

"Customer complaint is, DELICATES WILL RUN FOR 5 HOURS. Inspected and tested. I started a delicate cycle and it filled, started agitating and then paused and just sat there without doing anything even though I can hear the time ticking. The timer has failed. Needs a new timer. Part on order. I want 2 hours on my return trip. ; ordrd 1 WPW10199989 (Timer)"

"Customer complaint is the washer is acting up it will stop and it leaks water. Upon inspection I found water leaking out of the bottom and all over the belt, the actuator and the motor. All of the F7 actuator codes were stored in history. When I spun the basket by hand, i could hear it roaring inside the gear case. The impeller plate does not want to come off easy. It will need a new gear case, motor drive, belt, actuator and wash plate. Please submit parts for approval and contact customer. please allow 2 hours on return. I added pics W11454372 gear case W10832724 motor drive WPW10006384 belt WPW10006355 actuator WPW10215115 wash plate impeller ; snapped 4 QuickPics, states that autho needed"

"Customer complaint was water is leaking down from the back of the fresh food and behind the crisper. I verified that the evaporator was saturated with water and the drain was plugged. I gave the customer a quote for the drain kit and sensor. This model does not need the heater. I replaced the sensor and installed the drain kit. ; used 1 DA32-10104N (SENSOR ASSM - EVAPORATOR), and 1 DA82-01415A (CLEAN CONDENSER AND DRAIN) from stock"

Installed water valve W11434044 from last diagnosis. Ran unit multiple times and made sure there was no leaks. Even after my last one tripled checked for leaks. Everything is working or without leaks

Bellow was full of junk (eg dog hair) with a tear on the bottom. Took old bellow off and thoroughly cleaned washer off where bellow attaches. Put on new bellow. No leaks now.

"Customer complaint is, OVEN NOT WORKING PROPERLY / WRONG TEMPERATURE OVEN WONT HEAT PAST 270-290 DEGREES. Inspected and tested. Found the oven relay board has failed. Customer approved repairs. Part on order. ; ordrd 1 EBR32401002 (Oven relay board)"

Installed timer from last diagnosis now unit works properly on every cycle

"Not cooling, upon arrival and inspection found the compressor was running and both fresh food and freezer sections were 75?F. I popped off the panel and put it in the test mode and all the fans and compressor and defrost system worked as designed. This unit is affected by the linear compressor manufactures defect. Please transfer as this is a problem with the sealed system.; saved tckt"

Replaced bad spark module and manifold. Works great now for middle burner. ; pckd up 1 WPW10639175 (Manifold) and 1 Spark module (WP8286828)

Dryer smelled like burning after vent was cleaned. I vacuumed out a bunch of lint. Cleaned out bulkhead. Runs great now. Doesnt smell like burning anymore.

Customer was having a hot water heater installed unfortunately I was unable to test anything. They will call back if the problem persists after they have water.

Installed reservoir and dispenser. The dispenser was probably the problem from the beginning. One of the employees busted the reservoir. Now unit is working great with no leaks. Ice maker is filling with water also; states that autho needed

"Customer complaint is, MAKES NOISE LIKE PWR BUTTON WHEN ITS NOT RUNNING-PWR BUTTON WKS INTERMITTENT. Inspected and tested. Customer said that when they turn it on, sometimes the display goes blank and it wont let you start it. Its been doing this for years, just been getting more frequent. When it does turn on it runs great. I couldnt get it to do it while I was testing. Both the display board and main board are NLA. Customer is just going to keep using as is."

I replaced the bake element it is now fixed.

"Not heating. The microwave needs the following parts; WB27X10927 - magnetron, WB27X11011 - cap, WB27X35382 - diode. Please check with authorizations for approval.; saved tckt"

Customers complaint is the freezer is not cooling. Upon arrival and inspection I found the freezer was at 43?F. The fan was running and the compressor was also running. I pulled the unit out and found active ice and water on the back panel. This unit is not repairable. I spoke to the customer and showed him the issue. He will replace the refrigerator before it does any more damage to his floor.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Customer has a warranty company 3rd party. We had to speak to them labor was adjusted. The ui is not lighting or showing cycle selections and the main board got hot. I quoted bluebook. The customer will deal with the her 3rd party warranty to get autho.

Found that ice maker motor wont turn just keeps clicking. Also the evaporator drain is frozen over. Custoemr approved estimate. Replaced ice maker and defrosted and replaced drain kit. Tested and now drains and no longer leaks onto bottom of freezer. I tested ice maker and it cycled and filled. But found that there is low water pressure as it only filled 3-4 cubes. I informed customer that a plumber would need to check why it has lower pressure. Refrigerator itself is working good.

I replaced the vent grid assembly and cleaned a little bit. There are microwaves now fixed.

Door is just falling down and heavy. Customer already had unit loose from under the counter. Customer bought new springs and cables from LG. Installed parts he had and door is working properly now. Installed the dishwasher the best I could with what he has available. Its better then what it was before.

Found that evaporator drain tube was clogged but even when i cleaned it and tested the water it was leaking through the styrofoam side cabinet. Due to that it tells me there is a leak from evaporator drain that is allowing it to leak outside the drain. I informed customer of that and would not be repairable and i tried to caulk it but if it still happens it is not repairable as it is inside cavity walls.

Not draining. Drain pump is good. Cleaned out drain line. Now it drains great. Ran and drained it 4 times. Recommended finish dishwasher cleaner too. And try finish detergent.

"Washer leaking. Ran through full test mode. Cant get it to leak but transmission shakes, and I can see where oil has sprayed around the inside of the cabinet. Quoted for new gearcase and wash plate. W10752285 and W11454734. 339 for parts and N15 labor. Sent quote to property manager."

Compressor is running but no frost pattern at all. Appears to be sealed system leak. Informed customer that it would need sealed system repair.

"Workers state that they have to run spin cycle 2-3 times before clothes are spun out enough to throw into dryer. Found that the transmission is bad and wont go into spin high speed spin mode and is very loud, also oil sprayed on bottom. Needs several parts and is over the autho amount. Customer stated she thought this was under 1 year old and based not that she might call whirlpool warranty and see if they will cover?Gearcase W11159068; actuator W1121745; Clutch kit W10721967; Belt W11213879; saved tckt"

"Customer complaint was that sometimes the oven will not light but you can hear it spark three times. Customer says sometimes it would lite , but it will not cycle back on again. I tried the range and it would have to spark two or three times before we lite the burner, and sometimes it did not lite at all. It just keeps sparking. I opened the storage drawer and found Cookie cooling rack was slid past the drawer. I pulled the drawer open and left it open and then tried it again and now its working. The metal rack was grounding against the electrode. Customer removed the rack and now it works great."

"Customer complaint is, NEEDS NEW DRAIN PUMP. Inspected and tested. Washer had a OE error and was full of water. Found the drain pump has failed. . Customer approved repairs. Installed new drain pump and tested. Washer is working and draining great. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Replaced listed parts, tested and dryer is tumbling, heating and working good. I reiterated the fact that they have a very long dryer vent that itll need to be cleaned more often than not so it wont blow the fuse."

"Customer has an issue with a frozen up fresh food defrost area. Previously she had done a lot of work when I arrived I noticed the evaporator cover was bent there were three cracks in the liner that may be causing moisture leaking. I installed a new drain kit, sensor, and aftermarket heater assembly. I plugged it in and insured the fan kicked on but customers having warranty work done by Samsung in a few days so we left it unplugged. . ; used 1 DA82-01415A (DRAIN KIT), 1 SH502 (HEATER), and 1 DA32-10104N (TEMP SENSOR) from stock"

Unit was giving a bad smell when running. Right way noticed water in the dishwasher. Tried to drain but the pump was making loud noise and wouldnt drain. Vacuumed out water started unit and smelt a electrical burning smell unplugged unit and disassembled to get to the control board and found that it was fried. Needs a new control board and drain pump. Customer is thinking it over but leaning towards a new one

Installed filter house from last diagnosis now unit is sitting properly installed w10906551

"Replaced belt, tested and washer now agitates and spins. Washer is working good."

Found that control board shorted and has burn mark. Ordering control board and rescheduling.; ordrd 1 WP99002824 (Control board assembly)

Handle was busted. Replaced handle with new one. Now unit is working properly without hurting your hand

"Customer complaint is, I.M. IN DOOR NOT MAKING ICE. Inspected and tested. Found this is the refrigerator that has the manufacturer defect with the ice and rust forming on the back wall. The ice maker water supply line was frozen. I defrosted line and cycled ice maker. Its cycling and filling now, but will probably freeze again in the future. Because its a manufacturer defect this wouldnt be covered by the warranty. I recommended customer call Frigidaire."

"Running loud. Found a bad roller and belt. Replaced both. Vacuumed out lint. Oiled rollers and pully. Runs great now. ; used 1 12001541 (ROLLER), and 1 WPY312959 (BELT) from stock"

"This washer is dead. Getting 120 to the main PCB, but at J16 no volts dc. It has a bad main board. Prior to it being dead, it wouldnt go into spin. Possibly the inverter board was failing prior to main PCB going dead. Told customer we would have to start with main PCB to actually turn it on and test it and see if it now spins. May need inverter board per MPH that wont allow it to spin."

Fridge only cools when set to coldest setting. Ice cream is mushy. Evaporator fan has been running loud and grinding. Steamed off evaporator and it only frosts part way up. Half way. 30 in freezer and 40 in ff section. Quoted $395 total for parts and labor. Part 63001247. Needs sealed system work though so we will not be doing this repair.

"The customer said the dishwasher has water in it but it will not start the cycle, it just hums. I started a cycle and the dishwasher drained the water out, then it filled back in and I could hear the wash motor try to start and hum. It will need a new wash pump assembly. Im ordering the sump assembly. ; ordrd 1 W10861526 (Sump assembly)"

"the blower wheel had come loose and slid forward, so it was rubbing on the housing. Im not exactly sure why that happened but I put it back on all the way tighten the bolt up again and I had it running for about 20 minutes. I turn the dryer off and heard a little bit of a pop and then I tried it again and the dryer will not start now. I found the door switch head decided short out. It needs a new door switch. Ill order that and replace it. . ; ordrd 1 WE4M415 (Switch door)"

The customer complaint was water is leaking from the dishwasher while it runs. I pulled the bottom toe kick off and right away. I could see water was leaking from the drain hose where its attached to the sump assembly. I started the dishwasher with water and right away water was leaking out. There is a hole in the rubber. Today I replaced the drain hose and left the old one with the customer. I ran the dishwasher and drained the water out. No more leaks.

"Customer complaint was the oven would not bake. I started the bake cycle and the bake ignitor was not glowing. I pulled the ignitor out and tested it. The ignitor is bad. I quoted the customer BB and then replaced the ignitor. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock"

"Customer complaint is, FREEZER IS MAKING A POPPING NOISE LIKE A GUN SHOT SPORADICALLY. Inspected and tested. The ice maker tray is bent, so when the ice maker cycles it catches and makes a load popping sound. Installed new ice maker and cycled it and it filled with water. Refrigerator is now fixed."

The customer complaint was the washer would not drain all the water out. I started the washer on a spin and I found the propeller was stripped and spinning on the shaft. I quoted the customer BB and then replaced the drain pump. The washer is draining the water good now. ; used 1 4681EA2001T (DRAIN PUMP ASSM - MOTOR SOLD SEPARATELY) from stock

"Customer complaint is, OVER FREEZING FRDIGE FOODS. Inspected and tested. Found the FF compartment temperature sensor has failed. Ordering new sensor and board. Installed new FF compartment temperature sensor and tested. Refrigerator display is now reading the correct temperature. Refrigerator is now fixed."

The customer complaint was the dryer takes a long time to dry. I started the dryer on time dry made sure it started to heat. I found the dryer would heat for about 10 min then the ignitor would glow then shut back off. I found after testing the gas coils are weak. I replaced the coils and tested the air flow. The air flow was good. The dryer is working good. ; used 1 5303931775 (COIL KIT) from stock

Customer get a error code if the washer over suds. He was advised to add soap first before clothes. I replaced the lower main board. I started a cycle and its working as it should. No issues found today.

"Bad burner and receptacle. Phil to send parts from his garage, I sent him an email per his instructions. Authorized by Jacob.; ordrng 1 4392061 (BURNER - SMOOTHTOP UNIT 8')"

Unit wasnt cooling fridge and was frosty in the freezer. Steamed out the frost in the freezer evap. Tested defrost components heater and bimetal. All was good. Found wasnt getting power to the defrost. Found the board was bad. Replaced jazz board now unit is working properly ; used 1 WPW10503278 (JAZZ BOARD) from stock

"Customer complaint is, flashing code F2/E2. Inspected and tested. This is a UI error. Installed new UI and still giving error. Ordering new main board. Installed new main board and tested. Dishwasher is now working great. Dishwasher is now fixed."

"Customer complaint is, INTERMITTENT GAS LEAK. CENTERPOINT TESTED THE LINE and didnt find anything. SMELL WHEN NOT ON. Inspected and tested. Found the supply line is leaking were it connects to the valve. I cant get it to budge to tighten or loosen. I advised customer to call a plumber."

"Wont progress at spin. The rear main bearing had failed outright. The drum was locked up, I was able to free it but it made contact with the boot/tub. They declined repairs as the cost to repair exceeds value of a new one."

Loud squeaking when in hi spin. Upon arrival and inspection I found in the high spin there was a loud bearing chatter and squealing. I looked up the part and its no longer manufactured. Spoke with the customer and told him we could look for one and he said he didnt want that pursued he would just replace it.

"Customer complaint is, ICEMAKER BEARDED ISSUE. Refrigerator was unplugged and completely defrosted when I got here. Inspected and tested. Ice maker cycled and filled with water. I found the water line to the ice maker was pushed in to far. I recommended we seal the ice room and adjust the water line and see what happens because the ice maker is testing good. Customer approved work. Sealed ice room on the inside and outside and adjusted the water line. Tested ice maker again and it cycled and filled with water."

"Found that there are several things that are worn out. Customer said that clothes are wet at end of cycle. Dryer wont start. Water hoses corroreded. Found that dryer motor is weak and will start and tumble for less than 5 minutes then motor overheats and stops and motor wont turn drum and just hums. Bearings are worn, glides. Found that transmission is leaking oil and causing belt to slip and not spin out clothes very well. (Not including vent work) Due to part/labor costs to repair exceeds value of replacement of new one. Customer declined repair."

Handle busted. Which is part of the display. Have to come back to install part for dryer. Will install panel 00686870 when I return. ; schdld next appmnt for 10/20 THU !

Replaced drain hose. Tested and no more leaks. Tested cycle and washer is working good.

Oven is heating but customer states it does not maintain temperature. I ran calibration and it was about 25-20 degrees cooler then what it is set at. I checked diagnostics and no stores errors. All functions are working. I adjusted internal temperature of oven up 15 degrees. After 40 minutes it was averaging temperature of 355 degrees. I did not find any issues. Customer will use oven as normal and call back if they have further issues. It may be intermittent.Oven is heating and working good as im here.

Customer says it is intermittent to where they will have puddle in tub and clothes wont be drained or wont go into spin. As im here testing it the washer completed whole cycle with load of towels and no errors. There is a service bulletin that the air trap will get clogged or the drain pump is intermittently failing every couple of load and then that is why customer will need to run a drain/spin cycle to have washer spin out clothes. Customer says washer will beep an error in middle of night when washer is not being used. Quoted customer to air trap and drain pump. Customer approved estimate.Scheduling extra time have to maybe pull out dryer to get behind washer. Built in laundry room.; schdld next appmnt for 10/21 FRI !

F! Error and beeps. Stuck key error. Needs new control board as membrane is part of that part. Customer will think about it and call back if they want to proceed.

"Customer complaint is, FRIDGE ONLY REACHES 57 DEGRS & FRZR WKS OK. Customer had refrigerator unplugged over the weekend and plugged it in last night and now it seems to be working. FF compartment temperature was 38F and freezer was 2F. The damper, fans and defrost heater were all working and testing good in test mode. I defrosted evaporator and watched it frost back over and after 20 minutes it was almost frosted over completely. I cant find anything wrong with this refrigerator. Everything is testing normal. I advised customer to check if the damper is open and the fan is running if it stops cooling again."

Found that heating element was bad open. replaced heating element and cycling thermostat. Tested and dryer is cycling heat on and off for over 20 minute. Dryer is working good.

Unit would randomly turn off then on. Disassembled unit and tested all sensor. Everything is testing good for the thermostat and fuses. Reassembled unit. Couldnt get it to have an issue. Did noticed the filter housing damaged. Customer then said it Was just the setting she had it on that was shutting off and now has been working great. So ordering part below W10906551 filter housing; ordrd 1 W10906551 (Housing)

"Found that the dryer motor is locked up, Blower housing is loose so the fan is hitting the front of housing. Needs idler wheel and belt also.Housing part is not in stock that i can find. Please search for parts and reschedule customer. Probably need autho also.Motor 5304529782; blower housing 134690800; idler 134793511; belt 134719300; saved tckt"

"Customer complaint was the dryer does not start and it makes a humming sound. I started the dryer and I can hear the motor just home, but it would not spin, I could not spin the drum by hand. I removed the back cover and the blower housing to see if something was stuck inside. There is nothing stuck inside, so then I checked the motor. I found the motor was really hard to turn. I quoted the customer for a new motor and blower wheel. I was able to get the blower wheel off of the motor and replace just the motor itself. The dryer is working good now and heats good. The duct in the back is the white plastic stuff and its starting to melt in some spots. I gave the customer a rough estimate between 100 and 150 to have that duct replaced. It needs the new flexible duct. Please order the part and contact the customer to reschedule. I advised a customer that it may be next week first to come back. ; used 1 279827 (MOTOR AND BLOWER ASSM) from stock"

"The customer complained was the washer would not drain the water out and they were getting a OE drain air fault. I put the washer into a drain and spin in the drain pump was making a noise like something was stuck inside of it. I drain the water out and removed the filter and found a piece of plastic that was stuck in the propeller. I filled the washer and put it into a spin cycle in a drain all the water out perfectly. I tried it a couple times, and it worked great every time."

"Customer complaint is, icemaker overflowing and causing ice block in ice bin. Inspected and tested. Found that when the ice maker cycled it wasnt dumping the front half of the cubes, so then it would overflow the tray when it filled with water. I removed all the cubes from the tray and cycled the ice maker 4 times and it was filling with the correct amount of water. I advised customer to use as is and if it does it again, we would need to replace the ice maker."

"Pops the breaker. I ran the unit for 30+ minutes. Could not duplicate the issue. The wall plug had something rolling around in it. It popped after I pushed in the unit. I quoted a control board, but Im convinced its a plug problem on the house side. I talked to the customer and explained there is no evidence of a failure outside of the plug. If we do a board it will be at risk no returns."

"Not spinning. Upon arrival and inspection I found the Bosch washing machine had three issues. It had a bad door lock, the rear main tub bearings were bad, and the motor control board was not sending signal to the motor for it to spin. Some of the parts were NLA and unit needs a ton of work. The customer will be replacing the unit."

Bake option is not working. Failed bake element was found. Part is on order. The customer authorized repairs; ordrd 1 316075103 (ELEMENT - BAKE (STANDARD))

Installed boot from last diagnosis. Old boot was moldy. Tested unit for over 15 minutes for leaks after install. Everything is working properly with no leaks. Installedadx75731702; states that autho needed

"Unit was dead was customers complaint disassembled unit and found the fuse was good the noise board but the voltage would fluctuate a lot and the the screen would dim down. Also some functions on the board it self wasnt working. Request parts below to do the repair5304465262 board5304456082 noise filter; snapped 2 QuickPics, states that autho needed"

Customers complaint was unit was making loud squeaking noise when running. Disassembled unit found the idler pulley was busted and needed to be replaced. Quoted bluebook for replacement. Installed part reassembled unit and tested. Now unit is working properly with no squeaks; used 1 DE634A (IDLER PULLEY) from stock

Unit was making loud noise when tumbling. Disassembled dryer then found two rollers had failed. Replaced bad rollers and also oiled up the other two and cleaned them. Cleaned out all the lint and dryer then reassembled unit now unit is working properly. Used 4581EL2002h (2) out of truck stock; used 2 4581EL2002h (ROLLER) from stock

Unit was leaking. Found that during the fill cycle unit would leak. Removed top of unit and found the full hose was a little loose and spraying water all over. Redid the hose and tighten properly. Now unit is working great with no leaks. Ran unit for 30 min.

"Not dispensing right. Failed isolation valve was found. I quoted replacement, but the decision maker was not able to talk. They we call the office with a decision. Please order the part if the confirm the repairs."

The customer complaint was water is leaking from the dishwasher while it runs. I pulled the bottom toe kick off and right away. I could see water was leaking from the drain hose where its attached to the sump assembly. I started the dishwasher with water and right away water was leaking out. There is a hole in the rubber. I quoted the customer bluebook for the repair. Im ordering the drain hose assembly. ; ordrd 1 WPW10545278 (DRAIN HOSE)

"Customer complaint was the front left burner flame was lower than the rest. She also said that sometimes it would spark. Today the sparking issue was working just fine. I found no problems there. The flame was lower than the rest. I tried to adjust the pressure, but it was still the same. I then found that the orifice was dirty. I cleaned all four burner orifices, and now all four burner flames Are the same."

Customer complaint was when they shut the door and hit start. The dishwasher is not recognizing the door shut so it starts to beep and the display flashes. At first today it was working fine for me and for the customer but the more I tried the worse the latch was working. I made sure the door is not sagging down and I did raise the front feet but its still doing the same thing. It will need a new door latch.Today I replaced the door latch and adjusted. The door shuts better and works every time.

Customer complaint is the water dispenser slow of the door. Customer has replaced the water filter twice and is still slow. I removed the waterline from the main water valve in the back and make sure the pressure was good. Customer said another company was out and replaced the dual valve in the door. The valve in the back has not yet been replaced. Today I replaced the rear primary valve first. The water pressure is a lot better now. I will return the other valve.

The customer complaint was the dishwasher does not drain. I put the dishwasher into a drain and I could hear the pump come on but water was draining slow. I tried to run a snake through the hose and suck whatever out with a vacuum. When that all failed I pulled the dishwasher out. I found the drain hose was kinked. I strained out the drain hose and rerouted it to the garbage disposal. I had to put a hard plastic tube around the drain hose to keep it from linking again.

Customers concern is hes noticing higher temperatures and moisture in the fridge. Upon arrival and inspection I found an F203 error that happens when the defrost time is extended for more than five consecutive defrost cycles. I checked the fresh food evaporator thermistor reading and it is within manufacturer specifications the mullion and the door seals looked great I found no leaking moisture. When I looked up on my Smart HQ device I could not see any long periods with the door had laid open. I was able to see however using the Smart HQ device that this unit has consistently ran higher on temperature then set points. Ive included pictures. I also noticed prolonged periods of time that the compressor ran trying to bring unit back down to higher temperatures. last time I was on site we did the software updates that were necessary as well as work with the defrost drain in the fresh food section. Part of the new software update is A change in how the machine defrost. This unit is showing evidence that the sealed system is weak or has a low charge and when the customer has noticed high temps and moisture I can see a correlation from when it defrosted and when they opened the door during the defrost cycle. ; saved tckt

Customers complaint is there are numbers and buttons arent working on the user interface. Upon arrival and inspection I found it exactly as described by the customer. This microwave needs part number WB56X30005.; saved tckt

Loud during spin. Failed tub seal and bearing.

"The customer complaint is sometimes the burners do not light and sometimes the burners will randomly spark. I found the missing cap under the cooktop. The burner switches are shorting out and the spark module is randomly causing the igniters to spark. Please look up and order the burner switch harness and module. ; snapped 2 QuickPics, states that autho needed"

"Customer complaint is the dishwasher is dead, no display. I plugged the newfi device into the bottom of the dishwasher and it has power but it will not connect to the dishwasher. The control board is working properly issue is the user interface panel. I quoted the customer BB. Ordering the user interface. ; ordrd 1 WD21X32000 (CONTROL BOARD ui)"

The refurbished board i replaced last time shorted. I replaced board with another one shipped. Tested and dishwasher powers on and all functions are working good.

Fridge wasnt dispensing water and ice. Reservoir was busted and the dispenser isnt working. The dispenser wouldnt work on ice or water. Found the dispenser needs to be replaced. WP13005706 dispenser WP12956202 Resorvious assy ; ordrd 1 WP13005706 (Dispenser)

"Customer complaint is, NOT WORKING / NO POWER. DISHWASHER IS STOPPING MID-CYCLE AND SHUTTING OFF. NEED TO UNPLUG/PLUG BACK IN. Dishwasher has the model and serial sticker removed. Inspected and tested. Dishwasher was dead when I got here. Power cycled it and it turned on. Ran dishwasher through service diagnostics and everything worked and there was no errors. Started dishwasher on a heavy cycle and after about 15-20 minutes it went dead. I put dishwasher in consumer error mode and dishwasher turns on, but then goes dead. Its acting like the CSM is tripping, but I cant find any leaks that would be causing it. Without the model number and not being able to pinpoint whats tripping the CSM, I would be guessing on parts."

"Customer complaint was the dishwasher does not drain. When I arrived, I found the dishwasher was pulled out, disassembled and disconnected from power. I hooked everything back up on the dishwasher and got it back installed. I removed the that covers the drain pump, impeller and found a piece of glass and a peanut stuck inside there. I removed the objects and verify the dishwasher does fill wash and drain."

"Found that debris and small items were stuck inside drain pump and blocking drain pump from draining. Cleaned out pump filter, tested and washer now drains. Washer fills, agitates, drains and spins. Washer is working good."

Customer complaint is the water dispenser slow of the door. Customer has replaced the water filter twice and is still slow. I removed the waterline from the main water valve in the back and make sure the pressure was good. Customer said another company was out and replaced the dual valve in the door. The valve in the back has not yet been replaced. Im going to order both and replace both if needed. ; ordrd 1 AJU72992603 (Primary valve) and 1 AJU74532703 (Valve)

Found that there is a sealed system leak/restriction. Big ice ball on evaporator and evaporator cover (see picture) cannot fully verify model/serial but customer had manual. Either way will need to be called into autho for sealed system repair.