Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed January 18, 2023 to January 20, 2023
Model GNE27JSMKFSS
Customers complaint is water dispenser isnt working. Ice maker is working properly. Unit has dispenser in the fridge itself. Hit the button and it wouldnt dispense but could here the valve. Removed the filter and tested and water sprayed out. Water valve is working properly. The line is frozen up. Customer is going to unplug the unit for a couple day to defrost it. If it doesnt work they will call us
“Adam is the best. Very helpful and provides options.”
Ryan & Stephanie P.
Model WDF520PADM7
Found that heater is open. Customer approved estimate. Replaced heater, tested and dishwasher is running and heater is working. Dishwasher is working good.
Model KDFE104DBLS
Dishwasher not draining. Vacuumed out all water and found that there was broken class stuck inside drain pump. Removed debris, tested and dishwasher now drains and is working good.
“Q.uick ,on time, friendly, Im glad i picked Omega”
Roger O.
Model WM2301HW
Customer said smoky smell but what she was referring to was the musty smell of the washer even when not using washer. I checked all functions of washer and cleaned out drain trap, mechanically the washer is working good.I explained that the musty smell is a common complaint of front load washers and gave some tips to reduce the smell.Reduce amount of soap, Leave door and soap dispenser drawer open when not in use so it can dry out, wipe down inside door boot with rag after use, run tub clean cycle often, use washer cleaner with tub clean cycle.Doing these practices will help reduce the musty smell that plague the front load washers.Customer had question about in line blower for dryer: Contact Dryer Vent Wizard
“Excellent service, professional tech (Delton) who was efficient and honest. I highly recommend this company and will use them again. A bonus was the great app they have for their techs and appointments: you can easily see where your appointment is in the daily line-up, and track when the tech will arrive.”
Margaret T.
Model LSSE3026ST/00
Replaced bad convection fan motor. Cleaned all the grime off of the fan blades. Much quieter now.
“The entire experience was very positive, from initial contact and scheduling to completion of the repair. Nate was very personable, knowledgeable and prompt, and did a great job of repairing my appliance and discussing it with me.”
Bob O.
Model 79680272900
Dryer does not heat. Blown thermal fuse was replaced and we cleaned the dryer. It cycled great 195deg-112. The dryer is now fixed.
“He was professional, competent, and friendly!”
Karen T.
Model WTW8500BW0
Customer complaint is, not spinning, not draining. error code, not sure what? Customer thinks it was a Ld error, but not for sure. Inspected and tested. Theres no stored error codes. Everything was working great in test mode. I started a load on a rinse and spin and it worked perfectly and the clothes are spun out. Washer is testing good.
“Clear cost discussion. Superb communication regarding appointment and moving it up even quicker! Matt was timely, polite and very informative of questions I had. I would highly recommend Omega for your appliance needs.”
Michele H.
Model NED4655EW1
Customers complaint is the dryer does not heat upon arrival and inspection I found the element had blown. I replaced it and tested. The dryer is now fixed. Temps ran 231-114. .
Model MGDB850WQ0
Customers complaint is the dryer does not heat. Upon arrival in inspection I found the thermal fuse was blown. Replaced it and watched the machine cycle that cycle great between 229deg and 116. The dryer is now fixed.
“Seth was friendly, professional, a great " explainer", and a joy to work with. I will recommend Omega Force to my friends and family.”
Ramona V.
