"Replaced UI touch PCB assembly, tested and all functions are working good.I have been here several times for multiple issues all within during 5 month period so Im not sure how our parts warranty works/labor of what customer has already paid. I didnt collect any more besides the trip charge and informed customer that if there was any dispute the office would call and work it out.(Customer didnt feel that they should pay more)"

"Customer complaint is, INSTALL FZ DOOR- PART ON SITE- 3 parts freezer door & both fridge doors. I installed the freezer door and right FF door. I dont have enough time do the left FF side. We are going to need to reschedule. I need 3 hours to do the left door. Can you reschedule me 3 hours for my return trip. Also we need to change the number that we send the calls to this number (612)978-1819. I did not reschedule them because of needing 3 hours. ; saved tckt , states that autho needed"

I installed a new belt and tested. The dryer is now fixed.

"Compressor hums but doesnt run. Installed new PR041 and it runs now, along with all fans. ; used 1 PR041 (COMPRESSOR RELAY) from stock"

Adjusted hinges like the bulletin said to for warranty now the fresh food doors dont rub.

"Water leaking. Put plumbers putty and reconnected water line, which fixed that leak. Replaced the drain line which had a big crack. Ran the dishwasher, no leaks now."

"Soap dispenser door not popping open, getting stuck, replaced soap dispenser, tested and now opens and dishwasher is working good."

Tripping breaker. Had to replace the inverter board with new board and jumper (service kit). Ran through a quick wash and runs great now without tripping breaker. Had to use air sled to pull out. ; saved tckt

"Is loud when agitating and spinning. Inner basket is loose. Seems like damage to inner tub, transmission appears ok. But motor is always squealing when agitating. Also the top frame support is bent (needs support kit) also control panel paint is wearing off and hard to read which cycle or where in the cycle wash is.Console panel wh42x10809 (NLA); motor wh20x10063; support kit wh49x20925; rods wh16x543 (need 4); inner tub wh45x10060 (NLA); saved tckt"

Unit wouldnt go in to a spin or agitate. Removed the belt guard and found the belt was torn up and off the motor. Replaced belt and tested now unit is back up and running

Replaced inverter board with updated board and service kit. Ran it through a quick wash. Runs great now. Its in a closet and a stacked unit. ; saved tckt

"Not heating, failed operating thermostat blew the high limit. I replaced both and the latch since it was bad. I watched the,ps it cycles between 205 and 114. The dryer is now fixed.; used 1 WP3387134 (THERMOSTAT), 1 WP3392519 (THERMAL FUSE), and 1 279570 (LATCH KIT) from stock"

"Found that bake igniter is weak and not igniting gas causing gas smell and no heat. Replaced igniter, tested and oven preheated and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"

Running loud. Last visit I replaced a number of parts including the blower wheel. Today I replaced the seal on the bulkhead. Runs quiet and heats great now.

"Spring came off outside of boot. Reseated it, on there nice and snug now."

"Gave the shelf to customer per DW, but I need the lower right shelf that has the plastic side rails.; saved tckt , states that autho needed"

Cooktop and two burners broken. Replaced all three parts. All works great now.

Found that the dryer had fabric softener sheet stuck in blower wheel and blocking fins and lint build up on that causing dryer to shake loudly. Cleaned out lint inside dryer. Tested and dryer now is heating and tumbling quietly. Dryer is working good.

"Replaced door boot, tested and no leaks. Washer is working good."

The dishwasher would fill with water but the wash motor did not come on. I tapped the motor and got to start running. I put into a diagnostic test and let run the cycles. I cleaned the screens. Its working good now.

Unit would no matter what once you try to start it would have all the lights flash. Also on the newfi saying error to CSM control board. And if wont clear replace the control board. Also noted about the heater if not working could be part of the problem but under test heater was getting hot. order control board WD21X25992; states that autho needed

Customers complaint is that they can hear a high-pitched noise coming from between the cabinet and the refrigerator. Upon arrival and inspection I was able to hear a faint noise from the compressor and customer identified it as the sound. Overtime this sound changed. I tested all the fans and all systems walked through it and only when the coolant gases pressurize does this noise occur. I explain to the customer how the system works and that she is hearing the noise of the compressor working and doing its job. I looked at her freezer door handle and found that had a broken tab on the retainer clips. I replaced it with some that have been supplied by GE previously. The freezer door was heavy because the freezer was loaded completely. I advise the customer to use a lubricant on the door glides and after installing the new clip I was able to open and close with one hand grabbing the center of the handle. The refrigerator is working as designed. The noise is not an alarming noise or a noise caused by a failure but simply just the workings of the machine. The only way this noise will go away is if the compressor is replaced.

"Dryer giving HE error again. Ran it, only 5-9 mph airflow out the back of the dryer. Gave HE error after 10 minutes. I took the whole dryer apart and its all clean. Cleaned a little lint off blower wheel but nothing major. Cleaned lint out of lint screen and also washed off lint screen. Ran for 25 minutes, no HE error. 25 mph of airflow out the back with the screen cleaned. Temps leaking at 180 now, before it was 205. If it gives the error again today, please order a control board."

"Customers supplied a few videos and has had many issues with intermittent error codes and dishwasher failure. Customer has had two errors in the last two weeks where is she get an LC recorded in the rinse section of the cycle. Today I had her run a customary cycle which ran for over 2 1/2 hours before the control board went dead and unit would not respond. It did this during the rinse cycle and I suspect overtime after the control board cools down it will give the same error as she has experienced in the past. I checked power at the plug at the power box and the control board and found power was still supplied but I could hear a loud hissing or boiling noise from the control board. I suspect one or more of the capacitors has failed internally. This customer is moving and taking her appliances with her she plans to be out of the home in three weeks. This unit would need control Board part number DD82-01337A. We have chased a few issues one of which Im certain will be fixed with the control board, the internal leak I have yet to see anything outside of mineral staining and residual water underneath the circulation pump DD82-01314A. ; saved tckt , states that autho needed"

"Tested dryer with vent disconnected and dryer is cycling heat good. But found that dryer is inside cubby and dryer vent appears to be broke/disconnected inside wall and clogged as when I lined up vent, dryer heat spiked and could feel hot air blowing inside house. Dryer vent will need to be fixed/cleaned. Dryer itself is working good as Im here."

I replaced the timer and made sure its working.

When I arrived the customer had the 2 lower spray arm metal guards sitting on the counter. He said he found them in the dishwasher a while ago before I came out the first time and forgot to tell me about them. I found today the heating element had popped out of the brackets and melted the bottom of the spray arm. It will need a lower spray arm. Please send the spray arm to the customer. He can replace it. Spray arm WD22X27724; states that autho needed

I replaced the timer and let run . The timer does advance.

I verified the operation. I tested the heater on the heat pump and it was bad. I replaced the heat pump. I ran it and its working good no leaks and heats.

There was a error code for the lid not locking. I found a service bulletin for this issue. I had to push down on the center of the top. Now the lid will lock and it will drain and spin. I cleared the error codes.

Used control from last diagnosis now unit is running through complete cycle

Unit was giving a error code for the main board fail. This happened after a transformer blow on 4/3/22. Everything else on the unit is in great condition a good chance that the transformer blowing caused this issue especially because everything was running just fine before. After replacing board went through test mode and check error codes everything is running great and no error codes

Unit wouldnt go in to spin cycle would give a LE error code. Found in diagnostic that the hall sensor was bad. Replaced sensor and everything was running properly now. Did clean out the drain trap. Customer has never done it and asked if I would do it. There was a small build up of dog hair but the drain pump still was pumping good. No additional charge for cleaning of trap. ; used 1 6501KW2002A (HALL SENSOR) from stock

The soap dispenser opens every time for me with nothing in it. I advised the customer to use power and not the tablet. The display screen blinks in and out. The middle and upper spray arm are full of stuff and thats keeping them from spinning. Im sure what will be covered. Please see whats covered and contact the owner for approval. Display screen WD21X10249Middle spray arm WD22X10046Upper spray arm WD22X10045; states that autho needed

"Customer complaint is, DOUBLE OVEN- THINKS ITS THERMAL COUPLER- WONT SEND ON GAS TO OVEN- COOK TOP WORKS OK. Inspected and tested. Found that both ovens bake ignitors are cracked and have failed. Also the upper ovens burner tube and bottom insulator are cracked and split. Installed 2 ignitors, burner tube and insulator and tested. Oven is now fixed. ; used 2 5303935066 (FLAT IGNITER) from stock"

"Customer said making loud buzzing noise. Found that the evaporator is frosted over but when i go into newfi and test the heater it comes on and starting to defrost. When i check history of defrost cycle it shows that there is 4-5 day gap before the heater will turn on for 25 minutes. Then will be off for 2 days then on again for 25 minutes. So there is not a constant cycle that Im seeing which then caused the evaporator to ice over and evaporator fan blade hitting ice build up being noisy.Since all functions appear to be working when in newfi test mode Im guessing the control board is bad, not automatically going into defrost mode? Needs new control board; saved tckt"

Checked system using newfi and no errors. I checked sensor fill to what machine says and it matched with the amount of water inside washer. I recommended using high or max fill and explained that auto will use the least amount of water. I showed customer in the documentation that it states to use deep fill to address low fill levels.Washer is working good as Im here. There two washers and i compared fill levels on same settings on both washer and was equal. I showed that to customer that washer is working good.

No power being sent to motor. All fuses and high limit ohm out good. Power goes to board but never hear relay click on board. Also door switch plastic tab broke and not secure. Needs control board dc92-01626b; door switch dc64-00828b; saved tckt

"Leaking water from gearcase/transmission. Quoted owner for that, along with the splutch, belt, washplate and actuator. Lots of oil leaking from gearcase and it has damaged other parts. Owner will buy a new washer."

"Customer complaint is, BIG BURNER IS TOO HOT. OVEN TEMP ADJUSTMENT COOKING HOTTER THEN SET TEMP. BEEP TOO LOW. Inspected and tested. Right front burner only works on high. Found the infinite switch has failed. Installed new switch and tested. Burner is working great. Tested oven and temperatures were cycling at 370F. Recalibrated oven -10. The timer sound is either off or on."

"Customer complaint is, THE TOP IS BROKEN. Installed new glass top and tested. Range is now fixed."

"Customer complaint is, STARTING TO ARC AND SPARK AND BURNT SMELL. Inspected and found the wave guide cover is burnt and magnetron is fried. Needs a new magnetron and cover. Also the bulb on the inside is burnt out. Im not sure if its covered. Dana can you see if the bulb is covered. Im ordering all 3 parts. This microwave is a convection microwave. . ; ordrd 1 WB06X10311 (Wave guide cover) and 1 WB26X26221 (Magnetron) and 1 WB25X10019 (Bulb), states that autho needed"

"Customer complaint is, NOT WORKING. Inspected and tested. Found the motor has failed. Also going to need a new idler pulley. Installed new motor and idler pulley. Tested dryer and its working great. Dryer is now fixed. ; used 1 DE634A (PULLEY) from stock"

"Customer complaint is, ELECTRONICS WENT OUT. Inspected and tested. Everything was working perfectly for me when I tested it. With what the customer explained that its doing, Im confident its the board. Board is NLA. Quoted custometo remove board and send in to be refurbished. Customer approved repairs. I pulled the board out to send in. ; saved tckt , states that autho needed"

"Was banging loud during a spin cycle. Took off back panel, top panel, checked tub, nothing loose. Called GE tech support. They said to find whats making noise and replace the part. I did find that the back panel was loose. Top screw stripped out. Replaced with a bigger screw. Also put a little felt padding between back metal panel edges so its not metal on metal. Put 5 towels in there and ran on a regular cycle and then a spin cycle. 07687745 case number for GE. Also found that the back left corner of the lid isnt totally tight, but no way to tighten it. If water lines are underneath the lid touching it, in spin cycle then the vibration of the lines causes the lid to rattle. Showed customer they will want to put a little piece of white duct tape on back left side to make sure lid is nice and secure to casing. Also showed how depending on where the hoses are they can vibrate against the case."

The refrigerator stops and starts every 5 to 10 seconds. Without the fan continually running by the condenser its really hot underneath. There is a service bulletin for the main control board so I installed the new one and its running great now.

"washer started leaking recently. I found a tear in the hose underneath the washer that connects to the drain pump. l.; schdld next appmnt for 4/11 MON !"

Needs WH49X25738 motor kit and WH49X25738 - gearbox. I quoted with additional labor would need 2 guys and a few hours. Unit is sitting down in a closet. They will replace it

Customer complains that the convection fan is loud and noisy when he leaned on the door to remove the fan cover it bent and now wont close properly. This unit needs a convection fan and the door assembly as it is bent. I quoted via blue book in the customer will reach out but us know if he wants to move forward.

"Customers complain is ice cream and ice are refreezing in the freezer as well as she is getting a frost buildup on the roof of the freezer. I believe this fridge is being affected by service bulletin REF11-20. I defrosted the evaporator and watched the frost pattern for 20 minutes and it was unable to freeze up the evaporator completely 1/4 remained wet without frost. This unit has a sealed system issue and lacks the refrigerant to maintain temperatures. Customer noted that the refrigerator seems to runs for long periods of time, more than she expected. Please send a EPA certified technician for R600a."

I replaced the failed ignitors and control board. I tested both bake and broil. The range is working as designed

"Motor will run and then stop. Control board was sending voltage to the motor, and it was running. Then the motor stopped. I meant to check and see if it was still getting voltage when it stopped.. I let facility contact know that. If they want us to go ahead with the repair, I would want to bring a board and motor with me. I would re verify that its the board before I replace it. 5304519906 is the motor.If they call to schedule, please order board and motor."

"Found that control board is bad.Oven is heating and working good.Note: i only used control board part and will return the other two.; saved tckt , states that autho needed"

"Replaced sump assembly, tested and all functions test goos. Dishwasher is working good."

Found that motor does not run sometimes but just stutters. Needs new motor/sump assembly. Customer will think about it and call back to office if they want to proceed. Needs part# w11085683 ; schdld next appmnt for 4/8 FRI !

"Found that dryer drum is hard to spin and motor spins but not turning drum. Found that several parts are wore out and the air duct plastic screw tabs are broken and shifted causing drum hit it. Also needs rollers, belt, glides, idler pulley. Air duct part is NLA cant i cant find part. Check part and see if available and give customer estimate.Air duct 37001141 NLA; glide wp37001298 (need 2); felt 500121 (need 2); roller wp37001042 (need 2); idler pulley WP37001287; belt wp4011201.; saved tckt , states that autho needed"

Found that appears that touch PCB assembly must be flaking out again. Ordering part and rescheduling.; ordrd 1 5304517587 (Touch pas PCB assmebly)

"Replaced tv hub, tested and all functions are responding and working good."

Unit wasnt heating. Disassembled dryer and found all the thermostats were good. The heater on the other hand was burnt out. Replaced heater that Jared ordered because of the FaceTime calling which the customer was super happy to get one day service and repair.

"Found that the fuse was open and cut power. Replaced with fuse kit, tested and dishwasher is running and all functions are working good.; used 1 W10402110 (THERMAL FUSE) from stock"

Vent fan wont run. Starting smoking it middle of night and stunk up house. Not heating. Vent fan 4174895; control board 4357364; magnetron 4357330.All parts are discontinued NLA microwave is manufactured 1992.; saved tckt

"Customer complaint is, MAKING A LOUD VIBRATING NOISE. Inspected and found the condenser coils are vibrating. I adjusted the foam that was in there and added some more and now it sounds great."

"Customer complaint is, TRIM AROUND CONTROL PANEL COMING OFF. Installed new control panel console and tested. Dishwasher is now fixed."

"Customer complaint is, STOPPED WORKING. TROUBLE CODE AND OVEN LIGHT WON'T TURN OFF AND DOWN DRAFT VENT NOT WORKING. Inspected and tested"

"Customer complaint is, FLASHING LIGHT WITH ERROR CODE CF. This is a condenser fan error. I found some plastic in the fan. Removed plastic and tested. Condenser fan is now working great. Refrigerator is now fixed."

"Customer complaint is, WAS RUNNING AND OPENED TO PULL OUT CLOTHES AND THEN SHUT DOOR AND NOW NO REPSONSE, RESET NO HELP. Inspected and tested. Found the thermal fuse had failed. Customer approved repairs. Installed new thermal fuse and tested. Dryer is heating great and airflow is good. Dryer is now fixed. ; used 1 WP3392519 (THERMAL FUSE) from stock"

"Customer complaint is, DRYING ISSUES~THE HEATING ELEMENT IS NOT FUNCTIONING, NOT EVEN WARM TO THE TOUCH. Inspected and tested. Found the heater TCO was tripped. I reset it and now the heater is working. Tech sheet says to replace TCO harness if its tripped. Also leaking from supply line. Installed new water supply hose. Installed part supplied by GE. Tested dishwasher and its working great. Dishwasher is now fixed. ; used 1 HOSE3 (Kdw672pp 3/8' DISHWASHER HOS) from stock"

Replaced ice maker assembly and ran through test mode and everything is operating correctly.

Unit wasnt cooling. Found the compressor wasnt kicking in. The inverter board was giving a error. Under the service guide says to replace inverter and if that doesnt work replace the compressor. Quoted customer to do the repair on the inverter board but let customer know there is a small chance there is more wrong. Customer is going to talk it over with his wife but leaning towards a new fridge. Being its older and has a ice maker issue also.

Put the evap fan in from last diagnosis and now unit is cooling properly

Unit was making a rattle noise. Put unit in test mode to make it the noise continuously. Readjusting the compressor lines and the sound pads. Now unit isnt making the noise any more.

Unit wouldnt go in to a spin or agitate. Removed the belt guard and found the belt was torn up and off the motor. Quoted customer for new belt didnt have one in stock and rescheduled customer. ; ordrd 1 WH01X24180 (Belt)

I replaced the timer and knob. I did not need the motor. The dryer heats but the duct is plugged. The dryer duct still needs to be cleaned. I told Dan last time.

I replaced the main board and the flex drawer sensor.

The freezer evaporator was all frosted up. I removed the heater and found it was bad. I replaced the heater and defrosted the center. ; used 1 WR51X10055 (DEFROST HEATER) from stock

I replaced the ice maker and the water valve. I turned the water back on. The customer does not have a filter in so I had to use my bypass plug to test the water dispenser and ice maker. Both work and no leaks. I advised the customer neither will work until they get a filter.

The dryer would not heat on any setting. I found the heater coil was bad. I replaced the heater assembly. The dryer heats up good now. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock

The dishwasher was not installed correctly. I did the best I could with what I had. I had to remove the mounting bracket and cut the ends off and them put them back on the right way. The dishwasher would still slip back when the lower rack pulled out. I did not have long enough screws to secure the bottom so I used plumbing strap to secure the feet. If it looses up again they will need to have the original installed come fix the issue. Theres no issue with the dishwasher.

Aqua stop shakes bad when they run the dishwasher. Needs a new aqua stop. DW ordered one. Im coming back Tuesday afternoon to install. ; ordrd 1 00674387 (Aqua stop)

"The turntable turns not super smooth. I took the white plastic piece off of the motor shaft, that the glass tray sits on, and noticed it seemed a little loose on motor shaft. I ran motor without glass tray on plastic piece and motor runs smooth. I put the plastic part back on the motor shaft and with the glass tray on it, it runs smooth now.. ; saved tckt"

Washer runs really loud. Has a bad gearcase. Would need new wash plate too. W11423759 - gearcase W11510461 - wash plateDW can you please submit for authorization?Then schedule if it gets approved and order parts?; O-emld tckt

"Getting a cooling fan error. Ran through test mode and thats the main error. Fan doesnt rotate great. Replaced fan, ran on broil, and fan runs great now."

Water was leaking out the front left corner while it was washing. I removed the racks and spray arms and the diverter cover. I put everything back in made sure that the cover was positioned correctly and ran it again the dishwasher now is not leaking. I advise the customer to do another cycle but put cups underneath the door corners to catch any water in case it drips.

"Customer complaint is, SHUTS OFF MID CYCLE. Inspected and tested. Found airflow on outside of house is only 10mph and heat got up to 260F before I shut it off. Airflow on back of dryer is 31mph and heat was cycling between 235F and 125F with vent disconnected. I ran dryer for over a hour and its working great with the vent disconnected. Looks like the problem is with the vent. Advised customer to have vent cleaned ASAP."

Replaced bad motor. Cleaned out filter and sump area too. Runs great now.

"Failed belt. -part is on order; used 1 WPY312959 (BELT) from stock, ordrd 1 WPY312959 (Belt)"

"Not cooling. Zero frost on evaporator. All fans running, compressor running and hot. Has a sealed system issue."

"Customer complains of blows breaker whenever she plugged it in. Upon arrival and inspection I found the dryer had a failed centrifugal switch and the heater will head stuck on causing the wiring to melt on the element and thermal fuse. I replace the motor, dryer rebuild kit, thermal cut off kit, and heater. I ran unit with the vent disconnected and it cycled between 218? and 105?. Whats event connected its spiked to 255? before I shut it off. The dryer vent needs to be replaced and unit is unsafe to be used with the dryer vent in this condition. I dont I notified the landlord. The dryer is now working as designed.; used 1 279838 (ELEMENT), 1 279816 (HI LIMIT/FUSE KIT), 1 279827 (MOTOR), and 1 4392065 (REBUILD KIT) from stock"

When you dispense water there was a chattering sound from the valve in the back. I noticed the water pressure out the door was slow. The customer and I went in the basement and found the shut off was not opened all the way. The customer open the valve for the water supply all the way now it dispenses water perfectly. It does not make that noise.

The timer on the dryer does not advance. Im ordering the timer. I got approval. PO#89191; ordrd 1 WP3406720 (Timer dryer)

"Finally, after replacing transformer microwave is heating and working good."

Unit was still stuck with pressure error code. With the drain pump continuously running. Double checked the pressure hose and replaced to try out the pressure sensor again was still acting up. unit this time wont let me go through diagnostic mode. Main control board needs to be replaced.; ordrd 1 W11201274 (Main board)

"Customer complaint is, TOP LID LEFT HINGE HAS CRACK & IT WONT SHUT. Inspected and found the door is cracked by left hinge. Installed new door and tested. Washer is now fixed."

"The customer played a video of the sound but it was hard to hear. It all sounded normal today. I pulled it out and it looked normal. The customer said at times he noticed frost on the ceiling in the freezer. I pulled off all the loose tape from the back. The fridge was not level, I raised the front legs so it leans back a little."

The customers compliment was the washer would shake aggressively in the spin cycle. When I arrived to the house the customer was washing one bed sheet. I put into a spin cycle. As it started to ramp up to speed the basket banged against the sides but eventually stopped and the picked up speed. It got to 648 rpms. The washer shook but it never walked. The washer is balanced. I checked for error codes and if it needed a software update. There was one unrelated error code from 10 days ago and no updates needed. None of the bulletin updates applied to the issue. The washer is working as it should and the vibration is normal. I explained the operation of the machine and advised the customer to use the precise fill option for better performance. The customer is not happy with the machine and will contact GE.

The timer does not advance on the time dry. The customer does not really use the auto cycles. The timer gets 120 but the timer motor does not spin and its hot to the touch. Ordering the timer. ; ordrd 1 W10846428 (Timer)

The touch panel does not respond. I was able to put into a diagnostic cycle. I could only run the console test when I tried to run any other test it gave the f6e2 error. Thw tech sheet had me check many things but then is no help when the things I check checked on. The problem is either with the main board or console. I quoted the customer for each. They will call back if they want it repaired. Depending on witch part it is the total will be 460 or 490. F6-e2Control W11400681Panel control console W11112656; states that autho needed

The customer said that sometimes the ice will jamb while its being dispensed from the door. Today the ice bucket was half full but some ice was clumped and stuck together but it would still dispense cubes. I verified the flap closes tight and warm air is not leaking into the ice bin. I took the ice maker out and cleaned the ice maker. I cleaned the crust out of the ice maker fill tube. I ran a test cycle and it filled good. I open the left door and held a magnet over the top switch and the ice maker fan came on and blew air out the vent. The freezer temp is at 0 and ice cream is hard. No error codes. If happens again could be a ice maker issue. I did not use any parts sent.

"Not heating. Found all fuses good and it heats great. Replaced the coils. Ignites and heats great. Checked airflow, 27 mph outside. Everything runs great now.; used 1 5303931775 (COIL KIT) from stock"

Door came off again. Happened when a contractor moved it. Put door back on. Nice and secure now.