We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Saint Augusta, MN 56301
Seth
Job Details: 07/06/2023
"The freezer door doesnt seal causing frost and fan noise. This fridge has an inconsistency in the body where the freezer door opens. It is sucking air in. The upper tray and rails are broken causing the door to stick open further complicating the issue. I quoted the upper tray, and rh and LH rails, plus sealing the body with silicone. She declined repairs. We talked about a few short term solutions."
We serviced a
GE DISHWASHER
Model GDF570SGJ2BB
Near St. Cloud, MN 56303
Seth
Job Details: 07/06/2023
Unresponsive. I found there was power but the smart hq device works not connected. I quoted a main board and noted the service bulletins for the UI board on this model. He declined repairs.
We serviced a
KENMORE WASHER
Model 110.458724
Near St. Cloud, MN 56301
Seth
Job Details: 07/06/2023
"Water inlet valve is leaking. I quoted for replacing the rear bearing.
We serviced a
SAMSUNG DRYER
Model DV218AEW/XAA
Near St. Cloud, MN 56304
Seth
Job Details: 07/06/2023
Failed idler and belt were replaced. I tested the dryer it now is tumbling and heating as designed.
We serviced a
WHIRLPOOL RANGE
Model Gr445lxms0
Near Rogers, MN 55374
Phillip
Job Details: 07/06/2023
The customer needed to replace the door handle. I used the new handle the customer had and replaced the handle. I used 2 new screws from stock. The door is back together and operates good.
We serviced a
BOSCH DISHWASHER
Model SHEM63W56N/13
Near Sauk Rapids, MN 56379
Seth
Job Details: 07/06/2023
No power. No power at the supply plus its improper. They will call an electrician.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Sauk Rapids, MN 56379
Seth
Job Details: 07/06/2023
Not shifting. I replaced the failed actuator and tested the washer. The gearbox was oily; I notified customer of what I found. She decided to repair the washer and keep an eye on the washer oil leak. It is now fixed.
We serviced a
WHIRLPOOL RANGE
Model WGG
Near Maple Grove, MN 55369
Phillip
Job Details: 07/06/2023
"The customer said when they use the bottom oven the gfi outlet will trip. Works fine with the cooktop and upper oven. I removed the oven bottom and found the ignitor was replaced and they must have used plastic wire nuts. The wire nuts had melted so the bare wires were grounding to the burner tub. The wires burnt a small hole in the tube. I was able to fix the hole. I replaced the ignitor and then tested the lower oven. Now its working good.
We serviced a
KITCHENAID ICEMAKER++
Model KUIC15NHZS0
Near Rogers, MN 55374
Matt
Job Details: 07/06/2023
"Customer complaint is, DOES NOT MAKE ICE, ON/OFF LIGHT BLINKS, CUST INSTALLED NEW FILTER AND CLEANED STILL NO GO. Inspected and tested. Found the light blinking is a bin thermistor error. The thermistor ohms out at 650ohms and should be 2700ohms. Customer approved repairs. Installed new bin thermistor and tested. Ice maker is starting to make ice. Ice maker is now fixed.
We serviced a
WHIRLPOOL DRYER
Model LCQ8858JQ1
Near Burnsville, MN 55337
Delton
Job Details: 07/06/2023
"Found that the gas coils are bad and will stop turning on the gas after coils were warm. Also customer said the dryer would squeak loudly. Customer approved estimate to replace coils and repair kit which replaces idler, rollers, belt. Replaced those parts, tested and dryer is running quiet and cycling heat normally. Dryer is working good.
We serviced a
GE DRYER
Model DPS610EG0WT
Near Eagan, MN 55122
Delton
Job Details: 07/06/2023
"Found that belt is broken and glides are worn. Custoemr approved estimate for GE glide kit. Replaced parts, tested and dryer is tumbling quiet and cycling heat normally. Dryer is working good.
We serviced a
LG WASHER
Model WM3370HRA
Near Richmond, MN 56368
Seth
Job Details: 07/05/2023
Cleaned out a blockage in the drain filter and tested the washer. It is now fixed
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU4
Near Minnetonka, MN 55305
Adam
Job Details: 07/05/2023
Water leaking on the bottom of the door. Removed outer shell and watched unit. It was a crack on the door itself and is leaking from that and also the dispenser. They are going to replace this unit.
We serviced a
LG REFRIGERATOR
Model LFX28968ST/04
Near Minneapolis, MN 55416
Adam
Job Details: 07/05/2023
Unit wasnt cooling. Was pulling -15/-20 low and staying around 70/89 high. Meaning mostly a restriction. Cut the filter dryer from the cap tub. Pressured to 100 and was getting good air flow from the filter/condenser but through the cap tub is week. I cut out 4 inches but still no pressure. Went up to 200 psi and then it cleared; I could hear the debri clear. Rebrazed the filter to cap pressure test for leaks all good. Vacuum and recharged. Stayed for 10 minutes went from 78 degrees in freezer to 66. Unit is starting to cool.
We serviced a
LG WASHER
Model WM2301HW
Near St. Cloud, MN 56304
Seth
Job Details: 07/05/2023
"Loud intermittently when it fills. The cold 3-way is making the noise. The customer will let us know if they want it repaired."
We serviced a
GE REFRIGERATOR
Model GTS19KVNCRFS
Near Big Lake, MN 55309
Seth
Job Details: 07/05/2023
Loop got hot 3 hours after installing it new. This behavior is expected. Temp was 75 when I arrived and fridge and freezer temps were perfect. I educated the customer about how their refrigerator works. The fridge is working as designed.
We serviced a
MAYTAG DRYER
Model MDG8058BWW
Near Maple Grove, MN 55369
Phillip
Job Details: 07/05/2023
"Customer complaint is the dryer is not heating well and takes a long time to dry. At the end of the cycle the clothes are warm but not real hot. I ran the dryer on a high heat time cycle and a sensor cycle, the dryer is heating up and cycling every time. I went outside to check the airflow, and there's a screen on the bottom of the duct cover. I was getting about 5 to 8 mph and then I removed the screen that was plugged up and now Im getting 20 mph. I advised the customer that the issue was the screen was plugged in restricting airflow."
We serviced a
WHIRLPOOL DRYER
Model EED4400SQ0
Near Big Lake, MN 55309
Seth
Job Details: 07/05/2023
"The dryer is loud when it tumbles on arrival and inspection, I found the rollers had failed and there was debris stuck in the fan. Installed a dryer repair kit and cleaned it. The dryer is now fixed.
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Monticello, MN 55362
Seth
Job Details: 07/05/2023
"The customer complains that the flex drawer gets a little too cold. Upon arrival at inspection I found the drawer was being used for beverages, but the settings were not properly selected. I hooked up my smart HQ device and looked at the data. It appears the drawer is being left on open for longer periods of time throughout the day some of these times for 15 minutes. I walked through best practices with a customer and educated her on how refrigeration works. I recommended that she use the beverage setting to keep issues from happening."
We serviced a
GE REFRIGERATOR
Model PFSF5NJXCBB
Near Minneapolis, MN 55416
Adam
Job Details: 07/05/2023
Customers complaint is unit leaking water. Water is leaking from water shut off and waterline. Quoted for waterline. During that time even with water shut off, it didnt stop dripping. Customer is going to get a plumber to make sure shut valve working and get floors fixed because I cant push the fridge back. She doesnt want any water hooked back up after this at this time.
We serviced a
KENMORE REFRIGERATOR
Model 596.516731
Near Osseo, MN 55311
Phillip
Job Details: 07/05/2023
"The compressor had failed, and the discharge line was corroded and rotting. Today I replaced the compressor the discharge line and the filter drier. I recharged the system and now its cooling down. Advised the customer to wait about six hours for it to cool down."
We serviced a
SAMSUNG WASHER
Model WA54R7200AW/US03
Near Saint Paul, MN 55117
Delton
Job Details: 07/05/2023
"Found that balancing rods/shocks are worn out and tub bounces and shakes a lot. Needs 4 new balancing rods. Due to estimate, customer declined and will replace washer."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS2A
Near Dayton, MN 55327
Matt
Job Details: 07/05/2023
"Customer complaint is, LIGHTS JUST BLINK. Inspected and tested. Found the UI board has gotten moisture on it and is corroded. Customer approved repairs. Installed new UI board and tested. UI is responding perfectly now, but I couldnt run dishwasher because the garbage disposal is plugged and backed up. Dishwasher is now fixed."
We serviced a
BEKO++ RANGE
Model PRGR34550SS
Near Inver Grove Heights, MN 55076
Delton
Job Details: 07/05/2023
"Replaced burner tube, igniter and bottom pan, tested and bake no longer loses flame and makes poof sounds. Oven preheated and is working good."
We serviced a
WOLF++ COOKTOP++
Model SRT486G
Near Annandale, MN 55302
Seth
Job Details: 07/05/2023
I cleaned the orifaces and replaced the burners. It is now lighting instantly
We serviced a
BEKO++ DISHWASHER
Model DUT25401X
Near Coon Rapids, MN 55433
Matt
Job Details: 07/05/2023
"Customer complaint is, CONDENSATION COMING OUT THE TOP LOOKS LIKE A SEAL/GASKET ISSUE. Customer said at the end of the cycle theres moisture on the top of the door on the left side. Inspected and tested. Door seals look good and door is closing perfectly. I ran dishwasher for almost 30 minutes and it was completely dry on top and around the door. The dishwasher is not mounted very straight or level because of the cabinets and counter tops not being level. I tried straightening it out and leveling it, but cant do much with the opening not being square or big enough to adjust anything. The dishwasher really should be tipped back further, but cant because its hitting the counter top. This is the best its going to be with the way its mounted."
We serviced a
GE DRYER
Model GTD45GASJ2WS
Near Maple Grove, MN 55311
Phillip
Job Details: 07/05/2023
The customer complaint is the dryer takes a long time to dry. I did a air flow test from inside and the air flow is poor. I went outside but the dryer duct cover is to high up to access. I set the dryer to time dry and high heat then took temps. The high heat got to 158 and it took a long time to get there. It then took a very long time for the temps to come down. I went outside to check the vent cover and found its higher than 8 feet and it was open but I can see it has a birds nest inside. I advised the customer to call someone to have the dryer duct cleaned.
We serviced a
BOSCH DISHWASHER
Model SHE3ARF6UC/22
Near Andover, MN 55011
Matt
Job Details: 07/05/2023
"Customer complaint is, E23 ERROR AND SOMETIMES IT DOES NOT DRAIN. Inspected and tested. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
KENMORE DISHWASHER
Model 665.14762N510
Near Maple Grove, MN 55369
Phillip
Job Details: 07/05/2023
The soap dispenser lid gasket was coming loose so the lid was binding and not opening. I replaced the soap dispenser assembly. I closed the lid and ran a test cycle. The soap lid opened and the dishwasher is working as it should.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2741PF8A
Near Saint Anthony, MN 55421
Phillip
Job Details: 07/05/2023
The customer said water is leaking out from the freezer. I opened the freezer door and I can see ice in the bottom. I removed the drawer and the rear panel. I defrosted the ice around the bottom and defrosted and cleared the drain. Water is now draining through the drain tube.
We serviced a
SAMSUNG REFRIGERATOR
Model RF267AZRS/XAA
Near Mound, MN 55364
Adam
Job Details: 07/05/2023
"Freezer getting warmer and warmer. Found the evap is all iced up. Put in force defrost. Steamed cover removed cover tested heater and bi metal. Both are good. Next checks voltage no voltage going to t defrost. Tested from wall and board. Unit needs a new control board. No boards available. DA41-00689K. Will need office to source and update customer. ; snapped 1 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model PLD2560LCC1
Near St. Cloud, MN 56303
Seth
Job Details: 07/05/2023
"Button wiper seal abs splash shields were trashed, I replaced them both. The lower spray arm was melted, the part is shipping directly to the customer he will install it. The dishwasher is now fixed.; used 1 809006501 (THE INFAMOUS BOTTOM WIPER), and 1 154701001 (SPLASH SHIELD KITS) from stock, ordrd 1 5304517203 (Lower spray arm)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QW4A
Near Albertville, MN 55301
Matt
Job Details: 07/05/2023
"Customer complaint is, PF on display after running for a while. Inspected and tested. Ran dishwasher through service test mode and everything worked perfectly and no errors. I inspected the power junction box and it was good. Looks like the main board has failed and is losing power. Installed new main board and tested. Dishwasher is now fixed. Also the lower spray arm is cracked, I shipped one directly to the customer for them to install. Im going to hold onto the other 2 parts for a few days. Dana can you follow up with the customer in a couple days and make sure everything is good before I return them other parts. ; pckd up 1 5304507158 (Lower spray arm)"
We serviced a
LG WASHER
Model WM3700HVA
Near Saint Michael, MN 55376
Matt
Job Details: 07/05/2023
"Customer complaint is, NOISEY AND LEAKING. Inspected and tested. Washer sounds like a jet engine when spinning. The rear bearing has failed. Dana can you call this in please. ; saved tckt"
We serviced a
ASKO++ DISHWASHER
Model D5436XLS
Near Eagan, MN 55122
Delton
Job Details: 07/05/2023
"Installed new pressure switch and still getting F11 error. I tried cleaning and sucking out the pressure switch tube and could appear to be blocked, because when using the vacuum I feel no suction from other end. Its small white plastic tube fitting that goes 90 degrees into sump and no way to pull it out without splitting the bottom base all the way off from the wash tub?The sides and bottom is all one chassis and screwed in from the inside of the tub that holds it in place. Seems like a massive job. I called tech support and got disconnected twice when trying to speak with them. I cant find pressure switch tube part but seems to be part of the sump?Looks like I have to disconnect everything and put dishwasher upside down and pull off whole bottom to get to the sump?Sump part# 474289 and about 3 hours of labor to split and disconnect everything is what Im thinking from what I researched.I broke the old pressure switch when trying to remove it.Please find part and quote customer.; saved tckt , states that autho needed"
We serviced a
LG RANGE
Model LRE3061ST/00
Near Bloomington, MN 55420
Delton
Job Details: 07/05/2023
Found that the bake element connection shorted and burnt off. Was able to cut off bad section and splice new connection. Tested and oven now preheats quickly and is working good.Customer approved estimate and approved to charge card on file and send copy to customer.; saved tckt
We serviced a
THERMADOR++ DISHWASHER
Model DWHD650WFP/13
Near Edina, MN 55436
Adam
Job Details: 07/05/2023
Unit not draining all the way. Verified complaint unit had a little bit of water just above the filter. Put unit in a drain and it drains but its weak. Drain is hooked up to a drain air cap. Let customer know those have caused this issue. Customer agreed to hook the drain to the disposal. Hooked it up then tested still a weak. Found nothing clogged. Needs a new pump. Quoted blue book and rescheduled ; ordrng 1 00631200 (PUMP & MOTOR ASSM - DRAIN)
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3624XSS
Near Minneapolis, MN 55419
Adam
Job Details: 07/05/2023
Door not shutting properly. Found the flipper on the left door is broken on top see photos. Will need new door flipper 4946650600. Ordered and rescheduled ; ordrng 1 4946650600 (Flipper)
We serviced a
BOSCH DISHWASHER
Model SHE55M15UC/64
Near Minneapolis, MN 55418
Delton
Job Details: 07/05/2023
Found that the drain hose from tub to long drain hose is cracked and leaks when draining. Also front right door hinge is bent and needs to slightly lift up on dishwasher to close door to latch but customer has been doing that for long time and wants to just fix the hose crack. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 00668109 (Drain hos3)
We serviced a
GE RANGE
Model JB640SF5SS
Near Otsego, MN 55330
Matt
Job Details: 07/05/2023
"Customer complaint is, ONE OF BURNERS IS NOT WORKING. Inspected and tested. Found the right rear burner is not working. The element is burnt out. Needs a new element part number WB30T10145. Quoted customer $412. to install new element. Customer approved repairs. Part on order. ; ordrd 1 WB30T10145 (Element)"
We serviced a
GE RANGE
Model JGB660EP1ES
Near Otsego, MN 55374
Matt
Job Details: 07/05/2023
"Customer complaint is, RANGE NOT WORKING-THE OVEN WILL TURN ITSELF OFF AND THEN THE KEYPAD WONT WORK. THE MAIN BOARD has been replaced 4 times for this issue. Inspected and tested. Theres a service bulletin for this exact issue. It says moisture is getting on the board. They have a piece of insulation they want you to install underneath the board. Range needs a new board part number WB27X37997, overlay part number WB07X38053 and insulation part number WB35X46208. I cant find the insulation in stock anywhere. Dana can you see if you can find this insulation and call in and see what they want to do. Customer is really frustrated with this range and would just like it replaced. ; saved tckt"
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3624XSS
Near Minneapolis, MN 55419
Adam
Job Details: 07/05/2023
The flipper on the left door is busted. See photos. So they have to close the left door first. Ordering flipper 4946650600 from Marcone and rescheduling for the 14th. ; ordrd 1 4946650600 (Flipper)
We serviced a
KITCHENAID REF BUILT IN++
Model KBFN406ESS01
Near Minneapolis, MN 55405
Adam
Job Details: 07/05/2023
Right door not shutting correctly. The right door is always out a little bit. Even if you push it it pops back out. There isnt much adjustment for the hinges. Adjusted the best I could. Better but still not 100%. Will need hinges. WP2307857 extension W11218690 top hinge cabinet W10337505 bottom hinge cabinet W11673500 hinge doorW11673500 bottomI havent quoted customer because some parts look like they might not be available or might have to special order. Let customer know we will get back to them with an estimate. ; states that autho needed
We serviced a
LG REFRIGERATOR
Model LMXS30796S/00
Near Osseo, MN 55311
Phillip
Job Details: 07/05/2023
"The customer said the whole unit stopped making ice and stopped cooling in both sections very suddenly. The customer had the fridge pulled out and plugged in when I arrived. I checked the compressor and its running but loud and not efficiently. The compressor has failed and it needs to be replaced. It will need the compressor and main rear board and filter drier Adh73150210.The customer also said the right side outer door which I think is called the show case door is broken at the bottom. I advised the customer that the door would not be covered but I would give him a price. I had poor service so I could not look up parts. Please look up the door and give the customer a quote. I added pics of the door. Its the door on the right that is glass and it opens with the button and if you knock on it, the lights turn on. ; states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2445NQ9B
Near St. Cloud, MN 56303
Seth
Job Details: 07/04/2023
Pump is leaking. I quoted. They will let us know if they choose not to replace it.
We serviced a
AMANA DRYER
Model NED4655EW1
Near St. Cloud, MN 56303
Seth
Job Details: 07/04/2023
Makes bad noise and metal hanging out of the seal. I removed a pair of tweezers from the front glide and tested the dryer. Its now quiet and heating well.
We serviced a
GE MICROWAVE
Model PEB7227DL4WW
Near Sauk Rapids, MN 56379
Seth
Job Details: 07/04/2023
Loud when it heats. The cooling fan was hitting on the metal diverter. I corrected the diverter location and tested it. The microwave is now quiet.
We serviced a
MAGIC CHEF REFRIGERATOR
Model MCBC58DST
Near Sauk Rapids, MN 56379
Seth
Job Details: 07/04/2023
I replaced the board with the updated part. The beverage cooler is now working as designed.
We serviced a
LG REFRIGERATOR
Model LFX28968ST/04
Near Minneapolis, MN 55416
Adam
Job Details: 07/04/2023
Removed the compressor and dryer. Installed new parts. Checked for leaks. Once installed and brazed vacuum unit down under 500 micron. Installed new control board and cleaned up. Filled system then plugged in. No codes and everything working properly.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Minneapolis, MN 55407
Adam
Job Details: 07/04/2023
Installed board. Then went through test mode; no errors and working properly now. Filled and drains properly.
We serviced a
LG REFRIGERATOR
Model LSXS26326S/01
Near St. Cloud, MN 56301
Seth
Job Details: 07/04/2023
"Not cooling. Temps were high, all fans and the compressor was running. No frost after 20. Failed sealed system please quote.; saved tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA REV05
Near Eden Prairie, MN 55344
Adam
Job Details: 07/04/2023
"Unit making a noise. Customer said noise is coming from the inside fresh food. Would open the door would stop. Found a bunch of ice on the top right corner. This unit needs a drain and heater kit. Quoted blue book to owner. He was inflight. Tested him and sent estimate he approved. Installed parts and then reassembled unit. Checked for errors all is working properly now. ; used 1 DA82-01415A (DRAIN KIT), 1 SH502 (DRAIN KIT), and 1 DA32-10104N (SENSOR ASSM - EVAPORATOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Eden Prairie, MN 55347
Adam
Job Details: 07/04/2023
"Unit not cleaning dishing. Started unit. Drained filled and started washing. Found the spray arms werent turning. I found them completely clogged up. Everything else is testing good. Explain about the spray arms. Also let customer know I have found these motors been a issue sometimes they will work sometimes they wont or will stop in cycle. Quoted for everything. She is going to do the spray arms first. Please ship spray arms to customer and collect. Add photo of blue bookSump assembly W11085683Spray arm WPW10448645Spray arm W11101428; snapped 2 QuickPics, states that autho needed"
We serviced a
GE RANGE
Model CHS950P2M3S1
Near Eden Prairie, MN 55347
Adam
Job Details: 07/04/2023
"Cook top cracked. Customer hit The corner and it cracked. All the elements are working properly. Just need cooktop. Found the cook top just need to have the office order and reschedule customer accordingly. WB34X37386 Glass top. (Looks like encompass has them); snapped 3 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Rogers, MN 55374
Adam
Job Details: 07/03/2023
Customers complaint fridge has water inside. Unit has sweat under the shelf on door. And is dripping. Checked all the door seals. All are sealing. Fridge is at correct temp. Customer said its never a lot buy there will be a spot or a drip from it. Cleaned up the door seals and lightly applied food grease. Shut door its hitting every door in the cabinet so its sealing good. Customer is just going to keep an eye on it.
We serviced a
GE WASHER
Model GTW335ASN2WW
Near St. Cloud, MN 56301
Seth
Job Details: 07/03/2023
I swapped the board and programmed it. We tested with a load of wash. The customer will work with customer relations. The washer is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Sauk Rapids, MN 56379
Seth
Job Details: 07/03/2023
"The drain was improperly ran. The drain hose had a protein blockage. I cleared out the hose and installed a high loop. The hose plumbing needs revision. The customer was notified, it has been leaking before our arrival."
We serviced a
LG REFRIGERATOR
Model LMXS30776D/01
Near Burnsville, MN 55337
Delton
Job Details: 07/03/2023
"Replaced ice fan motor. New fan had wrong molex plug, so I switched over plug from old part to new part, tested and freezer is running quiet and ice fan is quiet. I also moved defrost thermistor per service bulletin. Refrigerator is working good."
We serviced a
GE WASHER
Model GFW550SPR0RS
Near Big Lake, MN 55309
Seth
Job Details: 07/03/2023
I swapped the user interface and tested the washer it ran as designed.
We serviced a
GE RANGE
Model JGBP40WEC3WW
Near Rogers, MN 55374
Adam
Job Details: 07/03/2023
Customers complaint is unit not heating properly. Says bake not working didnt try broil. Found broil working. And bake the igniter never glowing. Checked voltage with is good. Ohms out igniter. We have a bad igniter. She approved repair. Installed part then tested. Unit is now igniting and heating properly. Reassembled and tested again.
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAW0
Near Minneapolis, MN 55426
Delton
Job Details: 07/03/2023
"Found that the error is a long drain error. Found that the drain trap was clogged with debris and crud and some box cutters. Had to remove bottom and get to the pump to check filter. Removed debris, tested and washer now drains and is working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS13
Near Monticello, MN 55362
Seth
Job Details: 07/03/2023
"Ice in the bottom of the freezer. I cleared a blockage of plastic, hair, and mold from the drain. I watched the evaporator for 20 minutes while I cleaned the condenser and checked the drain physically. They 4th row was bare. I notified the customer he will be looking at a refrigeration repair in the near future. The fridge now drains."
We serviced a
GE REFRIGERATOR
Model PFE28KMKLES
Near Osseo, MN 55369
Adam
Job Details: 07/03/2023
Fresh food not cooling properly. Hooked up SmartHQ. Found the evap fan not operating which is common and have a bulletin on it. Test fan in service mode. Needs a new fan and update. He approved installed part then updated software. Tested components and everything is working properly.
We serviced a
GE DISHWASHER
Model GPT225SGL2WW
Near Buffalo, MN 55313
Seth
Job Details: 07/03/2023
Customer complains the dishwasher is not meeting her expectations. It is not drying the dishes like her previous model. I checked the unit and it completed the heater test and had hot water entering the unit. Verified it was working as designed. DW works as designed.
We serviced a
GE REFRIGERATOR
Model GNE25JMKYFES
Near Annandale, MN 55302
Seth
Job Details: 07/03/2023
The body of the fridge is malformed. There is no adjustment to fix this issue.
We serviced a
SUBZERO++ REF BUILT IN++
Model 501F
Near Medina, MN 55340
Adam
Job Details: 07/03/2023
Installed ice maker. Had to switch over wiring and fill cap. After installing, tested ice maker unit filled and cycled properly. Reassembled unit and unit is working properly. Let customer know it can take 48 hours to start producing ice.
We serviced a
SUBZERO++ REFRIGERATOR
Model 650/0
Near Minneapolis, MN 55436
Delton
Job Details: 07/03/2023
"Light switch is bad, can wiggle it and light will turn on. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 W11384469 (Door switch)"
We serviced a
MAYTAG DRYER
Model MDG16PDAWW
Near Minneapolis, MN 55409
Delton
Job Details: 07/03/2023
"Dryer itself, mechanically is working good but vents need to be cleaned out and taped up. It is about 10 feet high in maintenance closet and I will need 6 foot ladder. To clean and tape both dryer vents about 20 feet both will take me about 2 hours and 6 foot ladder.Quote $300 for both dryer vents, doesnt seem like it needs parts just need to tape a lot of joints and clean vets with brush.Customer wants sooner to get this apartment washer and dryers up and running ASAP. Move some of my calls? Customer wants to hear back from office for a sooner time.; saved tckt"
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS42QMW03
Near Plymouth, MN 55446
Adam
Job Details: 07/03/2023
Installed parts from last diagnosis. Everything is working now. The paddle for the ice maker is broken. Will need ice maker paddle. Will need to be sourced nothing available on my end. Its functional but the ice paddle would open the door more and operate correctly. 2259396W ice paddle lever; states that autho needed
We serviced a
GE RANGE
Model JBP65MM2BS
Near Minneapolis, MN 55446
Adam
Job Details: 07/03/2023
"Unit not heating the front right burner. Looks like someone was in there before. I found the switch not sending voltage to the element itself. Also found that the burner itself is coming down because its all cracked. Will need parts below to repair correctly. Ordered from DeyWB24T10058 - SWITCH INF-DUALWB30T10133 - ELEM RADIANT 9'DUAL; ordrng 1 WB30T10133 (Element), ordrd 1 WB24T10058 (Switch)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACBP
Near Saint Paul, MN 55119
Delton
Job Details: 07/03/2023
"Customer says that frost was coming out of vents. I go into test and defrost heater turns on but for only about 30 seconds then it shuts off. PW verified that it the part Nate replaced is the wrong control board. Ordering correct board and rescheduling. I also added heater kit. Leaving refrigerator plugged in as it was still cooling.; used 1 SH502 (HEATER) from stock, ordrd 1 Da92-00420a (Control board)"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297ABBP/XAA
Near South Saint Paul, MN 55075
Delton
Job Details: 07/03/2023
"Pulled inverter board.Dana send me paper work to send it in.; saved tckt , states that autho needed"
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3624XSS
Near Eden Prairie, MN 55347
Adam
Job Details: 07/03/2023
"Unit not making ice. Put unit in test mode and cycled the ice maker. The ice maker cycled completely. Next tried to fill the ice maker I could hear the valve but no water. Pulled fridge out on protective mat. Then removed access cover to the ice maker fill tube and 2 to 1 water line connection. Everything is good and not frozen. Unplugged water line and test water valve no water coming out. Getting correct voltage to the valve. Unit needs a new water valve. Customer says unit is under warranty. Not sure if we can set it up for a warranty and refund the trip or if they need to call in. Let customer know the office will follow up with them to explain the next steps. Valve 4346600900. Available at Marcone ; snapped 1 QuickPics, states that autho needed"
We serviced a
BEKO++ RANGE
Model PRDF34552SS
Near Minnetonka, MN 55345
Adam
Job Details: 07/03/2023
"Unit making noise. Convection fan rubbing on outside cover. Customer used a pliers and pulled it out now its not rubbing. Unit is working properly now. That part I received isnt the cover that is rubbing added photo of the cover in the photos. Customer would like the cover if possible because it was rubbing against it. Checked over the fan and motor those look good no damage to those. Not sure if we could get that fan cover for the customer or not said we could let him know and reschedule if we can get it. ; snapped 1 QuickPics, states that autho needed"
We serviced a
MAYTAG WASHER
Model MHW4200BW1
Near St. Cloud, MN 56301
Seth
Job Details: 06/30/2023
"Not draining with error code. I found a piece of agate in the pump, it burned out the pump. I replaced the pump and tested the washer. It is now fixed."
We serviced a
GE RANGE
Model PGS950SEF3SS
Near Albertville, MN 55301
Phillip
Job Details: 06/30/2023
"The customer said the upper oven does not heat up correctly and sometimes when they have the lower oven on the circuit breaker will trip. It for sure will happen when the upper oven is on it sometimes on the lower is on. Today it did trip for me once when I turn the lower oven on and the upper oven. I removed the upper oven liner and ran the oven and noticed that the bake igniter is weak and takes a very very long time for it to light. I removed the lower oven bottom pan and noticed the bottom pan was bent down so it could have been touching the bottom oven bake igniter, and they can also cause the breaker trip. The customer fix the bottom pan for me so it does not rub against the igniter. I replaced the upper oven bake igniter. I started both ovens and let them both preheat to 350 and it did not tripped a breaker.
We serviced a
KENMORE DRYER
Model 110.730221
Near Rogers, MN 55374
Phillip
Job Details: 06/30/2023
The complaint is the dryer does not heat. I verified the dryer does not heat. I checked the duct fuse and I found its bad. The duct that connects to the duct housing came apart. I hooked the duct back up and then put foil tape around the joint. I replaced the fuse and vacuumed up all the lint inside the dryer. The heats good. I went outside and tested the air flow and its ok but not great. The customer said its been a while since the duct had been cleaned so I cleaned the dryer duct.
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3624SS
Near Saint Paul, MN 55105
Delton
Job Details: 06/30/2023
"I added shims to right side door but it is still not fully even because if I added anymore shims there was too much friction on the top of hinge that door wouldnt self shut. I informed customer of that and I did level it a bit.I checked ice maker and it cycles and fills. I informed customer that it could take up to 72 hours to fill the bucket, customer said that could be about right.Refrigerator is working good."
We serviced a
BOSCH DISHWASHER
Model SHS863WD6N
Near Sartell, MN 56377
Seth
Job Details: 06/30/2023
"E25 error the cap in the sump for the drain hose was not installed correctly. I fixed the cap and tested. It worked great.
We serviced a
GE REFRIGERATOR
Model DFE28JSKJSS
Near Maple Plain, MN 55359
Phillip
Job Details: 06/30/2023
"The customer complaint was the fresh food section was not cooling well. I found frost build on the back panel and when I removed the panel the fan was not working. The Newfi tool had the fan error and defrost error. I put into defrost and its defrosting good. The fan is bad. I replaced the fan, defrosted the evaporator and cleared the defrost drain. I cleaned up all the ice and then ran the firmware update.
We serviced a
SAMSUNG REFRIGERATOR
Model rb195bssb
Near Minneapolis, MN 55406
Delton
Job Details: 06/30/2023
Custer says every month the fresh food evaporator will frost over and customer has to manually defrost it will start cooling again for next month. Found that the defrost sensor reads 60 degrees when it should read 0. Customer approved estimate to replace sensor. Tested and heater comes on and is working good.
We serviced a
GE REFRIGERATOR
Model GSL25JGCBLS
Near Plymouth, MN 55446
Phillip
Job Details: 06/30/2023
The customer complaint was the fridge and freezer not cooling well. I open the freezer door and I found the back wall was for frost. I defrosted the evaporator and checked the defrost heater and found the heater was bad. I replaced the heater and defrosted the evaporator. Advised the customer to give it 48 hours for it to be 100% back to normal.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBBC/AA
Near Minneapolis, MN 55409
Delton
Job Details: 06/30/2023
"Added drain kit, evaporator now drains into drip pan and no longer leaks onto bottom of crisper drawer. Refrigerator is cooling and working good.
We serviced a
SAMSUNG RANGE
Model NX58H9500WS/AA
Near Shorewood, MN 55331
Nate
Job Details: 06/30/2023
"Not heating anymore. Found a bad bake ignitor. Replaced, heats great now.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Sauk Rapids, MN 56379
Seth
Job Details: 06/30/2023
8mph at outside good heat in dryer. I cleaned the vent getting 18mph on a 30ft run. I watched temps it cycles great. I watched 3 cycles.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PFNA
Near Big Lake, MN 55309
Seth
Job Details: 06/30/2023
Leaking from the freezer. I cleaned and defrosted the Evap drain. The fridge is now fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKT01
Near Rosemount, MN 55068
Delton
Job Details: 06/30/2023
"Found that ice maker is locked up. Tried to advance ice maker to run cycle and did nothing. Replaced ice maker, tested and ice maker cycles and fills. I checked waterline and it is fine, no leaks and has good water pressure.Ice maker and refrigerator are working good.
We serviced a
ASKO++ DRYER
Model 591236/02
Near Minneapolis, MN 55405
Nate
Job Details: 06/30/2023
Replaced bad capacitor. Runs great now. Vacuumed out.
We serviced a
GE WASHER
Model GUD27ESSM1WW
Near Clearwater, MN 55320
Seth
Job Details: 06/30/2023
Burning smell. I found many socks under the tub. I checked the unit for errors and found a few old ones but nothing recent. One locked rotor error that may have been a sock in the belt. I cleaned out the laundry and tested with a quick wash and 4 towels. The washer worked as designed.
We serviced a
SAMSUNG RANGE
Model NE58K9430SS/AA
Near Ham Lake, MN 55304
Phillip
Job Details: 06/30/2023
"The control assembly display is blank. The customer had another service company out to try and fix. They replaced the rear main control board and still doing it. They were going to order a new display control, but have not called the customer back. He would like us to fix it. I was unable to get the mall number to pop up. Please look up the control user interface display board and call the customer with a quote. The customer has not been charge for the second appliance trip charge free. Please add that to the quote. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
KENMORE REFRIGERATOR
Model KLBH031ATE0
Near Corcoran, MN 55340
Phillip
Job Details: 06/30/2023
"The left side of the deli drawer is cracked. It need this part still 30111-0065800-00. Please just ship to the customer to install. Its just a drawer. I added more pics. ; snapped 4 QuickPics, states that autho needed"
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US
Near Maple Grove, MN 55311
Nate
Job Details: 06/30/2023
"DD62-00050A (sump gasket) is leaking water. inner drain hose DD81-01502A is leaking a lot of water. Needs both. The control only works usually for heavy and quick washes. All the buttons respond. Needs new main PCB. DD82-01248A. Bottom door seal is falling apart. DD62-00048A. Also needs DD69-00014A. Case break is full of junk thats blocking water flow/ I cant get that out. Needs case break. Cant find part number for that. Dishwasher filter is damaged Part #DD63-00104A. Needs gasket that lines the outside of the case (cant find that part number). Lastly, motor has been shorting out from water leakage. Some big burnt spots on motor. Couldnt run it to verify how it runs because of the leaking. Please submit to AHS for authorization. ; O-emld tckt"
We serviced a
LG DRYER
Model DLG7101W
Near Saint Paul, MN 55104
Delton
Job Details: 06/30/2023
Found that dryer motor just buzzes when hitting start. I can help turn the drum as motor is try and then it will start and heat. Motor is weak and and not enough power to turn drum. Also order and quote for blower wheel incase I have to break it to get the motor off.I called number but no one answered and did not go to voice mail.See picture for estimate and part numbers. I doubt customer will approve but please contact customer and give estimate and see what customer says.; saved tckt
We serviced a
GE WASHER
Model GFWN1600J1WW
Near Plymouth, MN 55446
Phillip
Job Details: 06/30/2023
"The customer says the washer bangs on all loads, but worse on heavier loads. I removed the bottom panel and found a big block of shipping foam underneath the washer. The foam block was preventing the washer from moving up and down. That caused the back left shock absorber to break. I removed the foam block but now it needs a new shock. I gave the customer a quote and they will pay by check.; ordrd 1 WH01X20826 (SHOCK DAMPER)"
We serviced a
LG REFRIGERATOR
Model LSXS26366S/02
Near Brooklyn Park, MN 55443
Phillip
Job Details: 06/30/2023
"The whole refrigerator stopped cooling all of a sudden. Today I checked the pressure and the low side was around 50 psi in the high side. It was around 75 psi. The compressor has failed and needs to be replaced. Please get parts ordered and reschedule with customer. did for sure needs the compressor and the filter dryer and whatever else LG want to send. ; snapped 1 QuickPics, states that autho needed"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Ham Lake, MN 55304
Phillip
Job Details: 06/30/2023
"The customer said that the control panel will start randomly beeping and even while its running, it will just be from the control and keep beeping and beeping and beeping. Today when I arrived, the washer was unplugged I plugged it back in and it did not beep. I ran diagnostics. It did not beep. It ran almost an entire wash cycle, and it never beeped. The customer said it has happened before and last time they replace the control panel. I am ordering the control panel assembly from Dey. ; ordrd 1 W11218377 (CONTROL, USER INTERFACE ELECTRONIC)"
We serviced a
ELECTROLUX WASHER STACKED++
Model EFLS617SIW0
Near Big Lake, MN 55309
Seth
Job Details: 06/30/2023
The UI intermittently does not respond. I quoted knob board and ui board. The father in law says it always works when you snack it. I texted work he was unavailable. This a stacked 2 man job. Upscale location.; saved tckt
We serviced a
SAMSUNG RANGE
Model NE59R6631ST/AA
Near Eden Prairie, MN 55347
Nate
Job Details: 06/30/2023
Display board is glitching. Needs new display board. Under the $500 authorization so I ordered board. Coming back to install. ; ordrd 1 DG07-01005A (Display board)
We serviced a
UNKNOWN REFRIGERATOR
Model RIR-2D-SS
Near Eden Prairie, MN 55344
Nate
Job Details: 06/30/2023
"Left door doesnt automatically pull closed like the right door. And when you close the right door the left door pops open and doesnt shut. Spoke with tech support and they said its a magnet issue, but I had to send some videos to them, and they will show it to tech support in warehouse and get back to us with needed parts: please call David back with quote once you know what the part and quote is. ; O-emld tckt"
We serviced a
SAMSUNG DRYER
Model DV48H7400GW/A2
Near Minneapolis, MN 55416
Delton
Job Details: 06/30/2023
"Found that the idler pulley is worn and broke off. Customer approved estimate for replacement. Replace idler wheel. Tested and dryer now runs quiet and is cycling heat normally. Dryer is working good.Customer approved to charge card on file and to email them a copy.; used 1 DE634A (PULLEY) from stock, states that autho needed"