Service History 311 - Omega Force Appliance Repair

We serviced a

LG WASHER

Model WM3570HVA

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/26/2023

Unit will give the LE code when trying to spin. Verified complaint unit wont spin even in test mode. Removed back cover and then got to the hall sensor. Tested sensor with meter. Found the hall sensor is bad. Customer approved. Installed part. Then tested multiple times. Spins out. Goes through test mode. Unit is in great shape. Bearing sounds good. the drain pump also. Door boot isnt moldy. Unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Eagan, Minnesota 55122

Delton

Job Details: 09/26/2023

Customer said it is leaking out the middle from bottom of door within 1-2 minutes of starting the dishwasher. I ran diagnostics cycle and no leaks and no errors. I pulled off drain pump to ensure no debris stuck in there. I took off door to make sure nothing leaking between door. I started 4-5 cycles and run for 45 minutes and no leaks. I informed owner and told him what i did and explained to use it as normal and to call back if problem persists. Dishwasher is working good and no leaks as im here.

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Fridley, Minnesota 55432

Phillip

Job Details: 09/26/2023

"The customer said the oven would not bake. I started the oven and I found only the broil element comes on, but not the bake element. I removed the bottom panel and found the bake element was broken. We left and got the bake element came back and replaced it. Tested the bake and it heats faster and the bake comes on.

We serviced a

GE DISHWASHER

Model GDF620HGJ2WW

Near Minneapolis, Minnesota 55418

Phillip

Job Details: 09/26/2023

The dishwasher control panel is dead. Today I replaced the display touch pad ui control. The dishwasher is now working and all buttons work.

We serviced a

GE DRYER

Model GTD33EASK0WW

Near Shoreview, Minnesota 55126

Phillip

Job Details: 09/26/2023

The customer said the dryer is loud and does not dry well. I found the top bear glides are worn down so the drum was rubbing on plastic. We vacuumed out the duct and lint in the dryer and replaced the drum glides. The air flow coming outside was around 4 mph. We cleaned the dryer duct run. Now the air flow is 15 mph and the dryer is heating better.

We serviced a

WHIRLPOOL WASHER

Model WTW5500SQ0

Near Saint Paul, Minnesota 55104

Delton

Job Details: 09/25/2023

"Inner tub is low and scraping against the bottom of the outer plastic tub and not able to spin out clothes. The drive shaft is worn as well as the drive block which caused tub to drop.Also needs clutch, lid switch was jumpered when i got here, agitator dogs, motor coupler, drive shaft, drive blockAll parts listed in work order or see picture. Cost is above autho amount. Autho phone number went to voice mail.Office: please get autho and parts if approved, schedule customer. Schdule 2 hours.; saved tckt"

We serviced a

FRIGIDAIRE LAUNDRY CENTER++

Model FLSG72GCS9

Near Saint Paul, Minnesota 55104

Delton

Job Details: 09/25/2023

Unit is a laundry center and both units wont turn on. Found that the outlet that it is plugged into has no power. I found that breaker was tripped. I reset breaker and the GFI outlet tripped when washer motor turned on.I plugged into different outlet and washer fills and agitates and dryer turns on and is tumbling and heating.I informed owner that GFI outlet is bad and would need to be replaced and suggested that a regular outlet be used (non-GFI) in meanwhile I left laundry center plugged into another outlet that was nearby. Laundry center is working good.Office: Customer was overcharged for the trip charge. Looks like there was a misunderstanding of unit is a normal standalone residential laundry center. Trip charge should only be $179.Please refund the rest of the money. I informed customer the office would be doing that.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Monticello, Minnesota 55362

Matt

Job Details: 09/25/2023

"Customer complaint is, WASHER GETS LITTLE OR NO HOT WATER, AFTER THE FIRST RINSE THE WASHER FILLS AND DRAINS. Inspected and tested. Found a over suds error. Ran washer through diagnostics and everything was working perfectly. Started a rinse and spin and water was cold coming in. Started a normal cycle with hot water and water temperature was warm which is normal for these HE machines. Washer is testing good. I explained to tenant that this is normal and its not going to work like the old washers. I also advised on using less soap and running a cleaner through washer regularly. Please bill customer. ; saved tckt"

We serviced a

JENN-AIR COOKTOP++

Model CVGX2423B

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 09/25/2023

Unit will continue to spark on the left rear for over a minute till its warm. The other ones take only 10 seconds after it ignites then its done. Ordering new igniters and rescheduling; ordrd 4 WP7432P109-60 (Igniter)s

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9675AP/AA

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/25/2023

"Customer complaint. Unit making loud noise from the back of unit. Its a humming to a whining noise. Customer had noise on phone and shared with me. Doesnt get loud when opening any door and doesnt go away when opening the door. Customer unplugged unit and moved all there food to the basement fridge. On arrival the refrigerator is working properly. Temps are good making ice. Customer said once they replugged unit in it started to work. Being that the unit is working properly on arrival all I have to go on is customers statement and recording. Sounds like its a compressor. Could have a bad compressor, could be the inverter board. Could be a control board issue also. ; snapped 2 QuickPics, states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF267AERS/XAA

Near Mound, Minnesota 55364

Adam

Job Details: 09/25/2023

"Unit not cooling properly. This is a different issue then last time. Last time was a defrost issue this is not a defrost issue but a frosting up issue. Unit has a sealed system issue. Evap fan was making noise removed evap cover and found that there he frost pattern was just around the fan causing the issue. Did an amp draw on compressor only getting 1.2. Unit has sealed system issue; snapped 1 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Crystal, Minnesota 55422

Phillip

Job Details: 09/25/2023

"The complaint is the whole side is not cooling in either section. I found all the fans are running and the compressor and both sections are warm. I pulled the evaporator cover off and found no frost on the evaporator. I pulled the refrigerator out and removed the rear cover. I found someone put a bullet valve on the low side process tube. I put my hose on the valve and opened the valve. The low side pressure was in a 25 inch vacuum. We added 200 psi of nitrogen. I checked ever joint in the back and in the freezer for leaks. After 20 minutes I found no leaks but my pressure had dropped. I pulled a vacuum and then charged the system. The compressor is on and running and the evaporator is getting cold. The refrigerator has a leak internally. Please submit to AHS. The customer did tell me another company was out and also was not able to find a leak and repair it. ; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Burnsville, Minnesota 55306

Delton

Job Details: 09/25/2023

Found that the evaporator drain is clogged and leaking onto bottom of freezer then onto floor. Cleaned out evaporator drain of dust and gunk build up and used steamer to defrost ice build up. Refrigerator now drains correctly into drip and no more leaks. Refrigerator is working good.Please bill out.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model NOTAVAILABLE

Near Apple Valley, Minnesota 55124

Delton

Job Details: 09/25/2023

No one home and when I call it goes to voice mail box is full.Dana also verified.I took picture of house. Please follow up.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

GE WASHER

Model GCWN2800D0WW

Near Plymouth, Minnesota 55446

Phillip

Job Details: 09/25/2023

"The timer does not spin when you turn it. The timer shaft and gears are stripped on the washer timer. Im ordering the timer, knob and ring. ; ordrd 1 WH12X10527 (Timer) and 1 WH11X10049 (Dial) and 1 WH01X10310 (Knob)"

We serviced a

KENMORE DRYER

Model 110.65102310

Near Maplewood, Minnesota 55117

Delton

Job Details: 09/25/2023

Cleaned out inside dryer of lint build up and oiled wheels. Belt and rollers look good. I tested dryer with vent disconnected and cycles to 200 degrees which is normal. When i attached the dryer it went up to 270 degrees. Dryer vent is clogged and needs to be cleaned. Dryer vent goes up through the roof. Customer will contact dryer vent wizard. Dryer itself is cleaned and is working good.

We serviced a

LG WASHER

Model WM3987HW

Near Saint Paul, Minnesota 55103

Delton

Job Details: 09/25/2023

Replaced drain line. Tested and no leaks. Washer is draining and all functions are working good.

We serviced a

GE DRYER

Model GTDS820ED0WS

Near Elk River, Minnesota 55330

Matt

Job Details: 09/25/2023

"Customer complaint is, RUNS FOR A LITTLE WHILE THEN STOPS AND SQUEALING NOISE. Inspected and tested. Started dryer on a timed dry high heat cycle and watched it cycle for over 20 minutes and it was working perfectly and heat was cycling between 200F and 120F. I put dryer into test mode and everything tested good. Customer put a blanket in dryer and we started a normal cycle and it was working perfectly. Dryer sounds good. Dryer is testing completely normal."

We serviced a

SPEED QUEEN WASHER

Model AWN432SP113TW04

Near Dayton, Minnesota 55327

Matt

Job Details: 09/25/2023

"Customer complaint is, TRIPS THE CIRCUIT BREAKER. They said its not tripping it every time and it seems like its in the spin cycle when it does it. I started a heavy duty cycle and after it filled, it started agitating and was drawing just over 8amps. I watched it for a while and then skipped ahead to a spin cycle and it never tripped. I put 4 towels in washer and let it fill, agitate and drain and was working normal and never tripped the breaker. I called Techline and he said to check wires and connectors. I checked all the wires that I could access and made sure everything is plugged in. Customer is going to get more information next time and does this, so we know exactly were its happening in the cycle. Theres a handheld vacuum plugged into the same circuit, so I advised on unplugging the vacuum and see if that helps. Also said they could try running a extension cord to another outlet thats on a different circuit and see what happens. Ive checked this over as thoroughly as I can and cant find anything wrong with the washer."

We serviced a

BEKO RANGE

Model PRGR34552SS

Near Ramsey, Minnesota 55303

Matt

Job Details: 09/25/2023

"Customer complaint is, CUST ADVISED KEEPS POOFING OVER AND OVER WHEN THEY USE CONVECTION BAKE THEY DONT USE BAKE. Installed new bake ignitor and burner tube. Tested and oven is working great. Range is now fixed."

We serviced a

MAYTAG DRYER

Model MDE5500AYW

Near Minneapolis, Minnesota 55403

Nate

Job Details: 09/25/2023

Replaced broken baffle and vacuumed out a lot of lint from dryer. Everything looks good on it. Runs well and sounds great.

We serviced a

BOSCH WASHER STACKED++

Model WAW285H1UC/20

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/25/2023

Installed drain pump from last diagnosis. Once installed tested multiple times for leaks and make sure unit is draining properly. Unit is working great now.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Champlin, Minnesota 55316

Phillip

Job Details: 09/25/2023

Today I replaced the fresh food ice maker. I reset the power and then ran the ice maker.

We serviced a

BEKO DRYER STACKED++

Model BDV7200X

Near Saint Paul, Minnesota 55102

Delton

Job Details: 09/25/2023

"Replaced control board, tested and dryer now powers on and it is tumbling and heating. Dryer is working good."

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Minneapolis, Minnesota 55412

Phillip

Job Details: 09/25/2023

The back left burner lights but the flame was high. Ii found a spider web in the burner. I used the parts sent and now its working good.

We serviced a

SPEED QUEEN WASHER COIN OP++

Model SWNNY2PP113TW01

Near Minneapolis, Minnesota 55403

Nate

Job Details: 09/25/2023

"Doesnt run. They use the shine app. Got on the phone with speed Queen tech support. Was able to figure out that the connector for the shine module inside the console had gotten unplugged by a scammer. I replugged it in, and we were able to get it working now.

We serviced a

GE DRYER

Model GFDN120GD1WW

Near Minneapolis, Minnesota 55416

Nate

Job Details: 09/25/2023

"Not heating after a few minutes. Also, latch broke off. Gave customer part number for latch, and they know how to install it. Had bad coils, so replaced those, lubricated the rear bearing, re glued seal onto the bulkhead, and vacuumed out lint. Runs great now.

We serviced a

SAMSUNG WASHER

Model WF45K6200AW/A2

Near Minneapolis, Minnesota 55427

Phillip

Job Details: 09/25/2023

The customer said around the rinse cycle the washer makes a loud buzzing sound that will from 15 seconds to 15 minutes. We ran the washer on a rinse cycle and it sounded normal. I then ran a 2 test cycles and it sounded normal. I did run a brush through the end of the drain hose to clear out some gunk. I advised them to use a different cleaner to clean the washer.

We serviced a

BEKO REFRIGERATOR

Model BFBD30216SSIM

Near Wayzata, Minnesota 55391

Adam

Job Details: 09/25/2023

Customer has unit out. Installed new foot. Now door is opening closing properly. Reinstalled back in to spot and its clearing still but close. The floor is uneven and only can do so much to make it work. Customer is going to eventually replace the floor

We serviced a

ASKO++ DISHWASHER

Model D3232XL

Near Plymouth, Minnesota 55441

Phillip

Job Details: 09/25/2023

I verified the rail bearing cage was broken. I installed the new cages on both rails. The upper rack goes in and out good.

We serviced a

LG WASHER

Model WT7305CW

Near Minneapolis, Minnesota 55441

Phillip

Job Details: 09/25/2023

The customer said when you press power nothing happens. We get 120 into the main board. We took the panel off and pushed on the power button spring. Then the washer powered in. We adjusted the spring and its working now. There is a bulletin for the panel but we also recommend the control board be replaced. A gave the customer a quote for replacing the panel and main board. At this time they will use it into it fails.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGRU19F6QFB

Near Long Lake, Minnesota 55356

Adam

Job Details: 09/25/2023

Water leaking on the floor from the fresh food refrigerator. Verified complaint. Found the defrost drain was clogged. Explained to customer what I found. I used my steam to clean out the defrost drain. Two big quarter size dust clumps fell out and now its clear.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEQ5

Near Minneapolis, Minnesota 55442

Nate

Job Details: 09/25/2023

"Replaced bad water valve today. Steamed out Icemaker again where water was dripping into it from the bad valve. No leaks. Water dispenses great, and Icemaker has been making ice now."

We serviced a

WHIRLPOOL RANGE

Model RF368LXPS1

Near Maple Grove, Minnesota 55311

Phillip

Job Details: 09/25/2023

The customer complaint she was getting a hot maybe burn smell and they thought it could be from the range because the terminal block has melted on the range before. When I arrived I found the range was pulled out and unplugged. I checked the block and cord and everything was tight and no arching or burning. I plugged it back in and checked for any shorting. I pulled control board off and checked the board. I found no issues anywhere. I advised the customer the range is working properly and the issue is not with the range. I could not smell anything unusual.

We serviced a

KENMORE REFRIGERATOR

Model 795.74015411

Near Rogers, Minnesota 55374

Matt

Job Details: 09/25/2023

"Customer complaint is, POOLING WITH WATER AND ICE UNDER THE PANTRY. Inspected and tested. Refrigerator is made by LG. Found the FF evaporator drain was plugged. Defrosted evaporator and cleaned out drain. Tested and drain is working great. Refrigerator is now fixed."

We serviced a

ASKO++ WASHER

Model WM25.3

Near Minnetonka, Minnesota 55345

Adam

Job Details: 09/22/2023

"Unit making loud noise during spin. She said the heavier load the louder it is. I put unit in a drain and spin. The drain pump is louder then normal and sounds like its on its way out. The main concern is the bearing. The rear bearing is failing and making loud noise when spinning. Not sure if we can get parts for it or not. I explained it would be an expensive repair if we can get parts. She is going to get a new one it sounds like but like to know if the parts are available how much it would be. I didnt quote anything because I have no idea. Not able to look up parts due to cellular service. Call customer with quote for bearing and drain pump; snapped 2 QuickPics, states that autho needed"

We serviced a

GE REFRIGERATOR

Model PSW26PSSBSS

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/22/2023

"Tenants complaint not cooling properly ice cream is getting warm. I found she had setting at the coldest setting and still about 10 degrees off. So ice cream and sugary food is soft. Also fridge is higher temp also. So fresh food items wont last as long. Removed evap cover and found the evap not completely frosted. The top is dry. Took an amp draw and found its lower then it should be also indicates a sealed system issue. Would need to tab in to system to find leak. Left voice mail for property manager. Explaining there is a leak but would need to do more digging to find leak. To find the leak we would have to tap into system and will have a minimum off 360 just to hook up dye to find the leak. Then additional labor for repair and parts. ; snapped 2 QuickPics, states that autho needed"

We serviced a

LG REFRIGERATOR

Model LMXS28626D

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/22/2023

"CUSTOMER HAD UNIT PULLED OUT ON ARRIVAL WITHOUT ANY PROTECTIVE MAT. ADD PHOTOS OF DAMAGE TO FLOOR BEFORE DIAGNOSING STARTED. Customers complaint unit not cooling. Just stopped cooling In one day its warm. Found that everything is running. The compressor is running and not pumping the Freon any more. Unit needs a new compressor filter and board if neeeded; snapped 2 QuickPics, states that autho needed"

We serviced a

SPEED QUEEN WASHER STACKED++

Model STET77WN

Near Minneapolis, Minnesota 55414

Nate

Job Details: 09/22/2023

"Speed Queen washer continually sends water into washer until you turn off the water at the wall. Needs a new water valve. This will be really hard to service. Its on the far left, between wall and stacked unit next to it. No room to slide appliances to the right, and cant pull it out because of door handle. Would need dryer removed from top, tight fit behind units. Will have to climb over units. Would need 3 blocks of time for this, and a second technician. They also told me while I was there that the dryer on top of it doesnt heat. And the whirlpool washer to the right (stacked unit) has d27 error. Out of order. And dryer to right of that needs to be reconnected to wall. I called Maya to let her know they need to enter those into portal and that we are going to call back with a quote for speed Queen washer water valve. ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Blaine, Minnesota 55449

Phillip

Job Details: 09/22/2023

"The compliant is the freezer light and some of the fresh food compartment lights are not working. I pulled out the freezer led and jumped the wires. When I did that and all of fresh food lights all came on. It will need the freezer module CW10695459. Please get approval and contact the customer. ; snapped 1 QuickPics, states that autho needed"

We serviced a

SPEED QUEEN DRYER

Model LDEE5BGS173TW01

Near Saint Paul, Minnesota 55108

Delton

Job Details: 09/22/2023

"Replaced heating element, tested and dryer is heating and working good. Dryer vent is hidden and is a blind hook up. Maintenance guys know that and will add venting to ensure its vented to the outside correctly.; saved tckt , states that autho needed"

We serviced a

BOSCH REFRIGERATOR

Model B36FD50SNS/01

Near Maple Grove, Minnesota 55369

Matt

Job Details: 09/22/2023

"Customer complaint is, THE FRIDGE IS NOT PROPERLY MAKING ICE, IT DOES WORK SPORADICALLY. Inspected and tested. FF compartment is 39F and freezer is 2F. Ice maker is clicking and trying to cycle but cant. Needs a new ice maker part number 11036056. This is over our limit. Call in for authorization. ; saved tckt"

We serviced a

GE DISHWASHER

Model GDF620HGJ2WW

Near Minneapolis, Minnesota 55418

Phillip

Job Details: 09/22/2023

The user interface control is dead. I hooked up the Newfi tool and it powers on but does not connect. The user interface is bad. I quoted the repair and ordered the user interface. ; ordrd 1 WD21X31902 (Ui control)

We serviced a

MAYTAG WASHER

Model SAV365ZAWW

Near Minneapolis, Minnesota 55407

Delton

Job Details: 09/22/2023

Idler WP27001028; idler wheel WP40045001; retainer ring 23748; washers 52549 (need 2); belt WP27001007I think there is a kit that comes with new complete pulley. I am ordering that as it seems to be the right one. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 959P3 (Idler Repair kit)

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1050REC2

Near Minneapolis, Minnesota 55403

Phillip

Job Details: 09/22/2023

"The dishwasher needed to be mounted and leveled. We installed the mounting bracket and leveled the dishwasher. We started the dishwasher and found it does not drain. I removed the drain pump and got the impeller to move. We also found the drain pump is leaking water. Now Im ordering the drain pump assembly. The customer will pay by check. ; used 1 W10426979 (BACKER) from stock, ordrd 1 A00126501 (DRAIN PUMP ASSM)"

We serviced a

MAYTAG DRYER STACKED++

Model MED8630HW0K

Near Edina, Minnesota 55435

Nate

Job Details: 09/22/2023

"Dryer door hinge is broken. Quoted for new hinge. Employees at this store came into the break room and were asking me to relocate the hinge from the right side to the left side. And the latch from the left side to the right side. You have to take the whole door assembly apart to do that, but they really wanted me to. One employee called his manager telling them that they would like me to do that today. I explained that the hinge is broken, but they want me to now, so I took 40 minutes and took apart door, relocated hinge and latch assembly. I showed them that I did that, and will be back to actually fix door on Wednesday. I was leaving and one employee yelled wait wait wait because the door was popping open. I explained that the hinge is broken, and that I will be back to fix it on Wednesday. Quote is attached. Also ordered catch in case it gets damaged before I get back. W10208254; ordrd 1 W11051465 (Hinge) and 1 W10208254 (Catch)"

We serviced a

GE REFRIGERATOR

Model PYE22KYNFFS

Near Minneapolis, Minnesota 55424

Nate

Job Details: 09/22/2023

"Fridge stopped making ice a few days ago. Up until recent it was sporadically making ice. I plugged in my newfi device and saw that over the past week its been 90-100 degrees in freezer according to the control board. I went to the board and checked the freezer thermistor and it said 25 degrees. Temp is currently at 25. Thermistor is good, the board is bad. Ordered a new main PCB. Also, water dispenser keeps dripping. Quoted for new dispenser water valve. Coming back with nigh parts on Thursday. ; ordrd 1 WR57X10098 (Dual water valve) and 1 WR55X36965 (Main pcb)"

We serviced a

KITCHENAID RANGE

Model Kess907sss02

Near Hopkins, Minnesota 55343

Nate

Job Details: 09/22/2023

"Power went out to the house. Range worked perfect prior. When power came back on it immediately blew the main control board. Installed new board, and now it works great. Please email receipt to customer. Thats why I put as pending authorization. Job is complete."

We serviced a

SPEED QUEEN DRYER

Model ADE6HRYS178TW01

Near Elk River, Minnesota 55330

Matt

Job Details: 09/22/2023

"Customer complaint is, CONSTANTLY BEEPING AND SAYING DOOR IS OPEN CLOSED. Inspected and tested. Dryer was unplugged when I got here. I plugged dryer in and it continuously runs if the door is shut and the extended tumble light is on and it constantly beeping. If you open the door it shuts off. When its running its not heating. I canceled the cycle and now its working normal. I started dryer on a timed dry cycle and its heating and responding correctly when you open and shut the door and I can start and stop it with the start/pause button. I called Techline and he said the lights flashing was probably a error code. He said its most likely the motor relay sticking on the motor control board. I quoted customer $253. labor to install board. Customer approved repairs. Part on order. ; ordrd 1 D518862 (Motor control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Otsego, Minnesota 55301

Matt

Job Details: 09/22/2023

"Customer complaint is, REFRIGERATOR NOT WORKING, CLICKING ON AND OFF. Inspected and tested. Refrigerator is room temperature. Compressor is not running, its just clicking. I installed a new start relay and the compressor is just buzzing and not turning on. The compressor has failed. ; saved tckt"

We serviced a

LG DRYER

Model DLE2250W

Near Wayzata, Minnesota 55391

Adam

Job Details: 09/22/2023

Customers complaint you close the door and it will start to run automatically. Verified complaint. Removed the top. I found the relay on the main board is stuck on so it will always run. Needs new control board. Installed part and reassembled. Tested unit multiple times and its working properly now. Unit sounds good tumbling. Its heating properly also.

We serviced a

BEKO RANGE

Model PRGR34550SS

Near Saint Paul, Minnesota 55102

Delton

Job Details: 09/22/2023

"I did smell gas when i turned on broil for first time and cooktop burners took longer to ignite as if the gas was just turned on to the system and it was first regulating gas pressure in the range. After that, every time i tried the bake and broil and the cooktop i did not smell gas. I told customer its safe to use. If they are concerned more to call gas company and they can check for any gas leak. If problems continues i told them to call back."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Saint Michael, Minnesota 55376

Matt

Job Details: 09/22/2023

"Customer complaint is, CANT GET LOCK BUTTON UNLOCKED, SCREEN NOT WORKING. Inspected and tested. Found the UI was unresponsive. I put washer into test mode and it turned on and let me check error codes and start a test mode. I canceled and drained and now washer is powering up and working normal. I started it on 2 different cycles and it was working perfectly.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297HDRS

Near Chanhassen, Minnesota 55317

Adam

Job Details: 09/22/2023

Installed heater from last diagnosis. Once installed I tested heater to make sure its working properly. Unit is now cooling properly and defrosting properly.

We serviced a

SAMSUNG DRYER

Model DV50F9A7GVP/A2

Near Waconia, Minnesota 55387

Adam

Job Details: 09/22/2023

Found the motor humming but wouldnt turn the drum. Gave a boost and now its working. The motor is getting week. Heat is working properly. Tested multiple time now its working properly. Told customer once you add weight good chance it wont have to the strength to tumble. They are going to replace unit if it happens again because they have had so many issues.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Champlin, Minnesota 55316

Phillip

Job Details: 09/22/2023

We verified the lid corners were broken. I replaced the lid . Tested operation all good.

We serviced a

LG REFRIGERATOR

Model LFXS28566M/00

Near Minneapolis, Minnesota 55443

Phillip

Job Details: 09/22/2023

"The complaint was when it fills water , water leaks out from the ice maker and into the bucket. We found when it fills with water, the water is spraying over the side of the ice mold . We adjusted the ice maker fill tube and cleaned the hole. We tried a few more times and now it does not leak out.

We serviced a

HISENSE REFRIGERATOR

Model MRF266N6CSE

Near Minneapolis, Minnesota 55418

Nate

Job Details: 09/22/2023

"Water leaking from fridge. Found water leaking from the main hard water line where it connects to the plastic waterline. Used plumbers tape and tightened, no leaks from there. Also found leak from John guest fitting behind fridge. Waterline that was in the fitting was damaged. I cut off the damaged tip and re inserted tip into the to the other end. Used a little red glue too. Now no leaks. Customer also showed me freezer had rhime ice. I found one section of freezer door gasket that was compressed. I worked on expanding gasket, so now it seals nicely."

We serviced a

MAYTAG DRYER

Model MDG4806AWW

Near Saint Paul, Minnesota 55108

Nate

Job Details: 09/22/2023

"Replaced bad motor and belt. Vacuumed out lint, and oiled rollers. Runs great now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CHZ04

Near Mound, Minnesota 55364

Adam

Job Details: 09/22/2023

Customer has low water pressure out dispenser and not producing ice cubes and if it does make cubes they are small. Pulled fridge out on protective mat. There is another filter in the back of the fridge. I explained that can be the issue but lets check before the filter and still no pressure. We cant find the water hook up in the utility room. He will neeed a plumber to fix water pressure issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Saint Paul, Minnesota 55104

Delton

Job Details: 09/22/2023

Found that ice maker plastic that holds in the shut off arm is worn and arm will slip out and ice wont stop making. Also found that the evaporator drain was clogged and when in defrost will leak onto bottom of freezer and leak onto floor. I defrosted and cleaned out drain hose and now drains correctly into drip pan. Customer approved estimate to replace ice maker. REplaced ice maker and it cycled and fills. No leaks. Refrigerator is working good.

We serviced a

BEKO REFRIGERATOR

Model BFFD3626SS

Near Minneapolis, Minnesota 55406

Delton

Job Details: 09/22/2023

Replaced evaporator cover assembly per beko service bulletin for ice build up issue. Tested and refrigerator is cooling and working good.

We serviced a

KENMORE WASHER

Model 110.29522801

Near Minneapolis, Minnesota 55409

Nate

Job Details: 09/22/2023

Water leaking from water valve. Picked up a new one. Came back and installed it. No leaks now.

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031UW/AA

Near Minneapolis, Minnesota 55417

Delton

Job Details: 09/22/2023

Customer said no power to dishwasher. Found that there is no power at wire nut to dishwasher. There is light switch underneath sink. I turned that on and dishwasher turns on and is working good.

We serviced a

FRIGIDAIRE WASHER STACKED++

Model FGX831FS0

Near Minneapolis, Minnesota 55403

Phillip

Job Details: 09/22/2023

I advised the customer to have the gfi changed with a normal outlet. The washer squeak is from the main bearing or the idler. Its hard to tell. I removed the belt and isolated the idler and main bearing. Both seem ok. I advised the customer to use it until it dies.

We serviced a

DACOR++ MICROWAVE

Model MMDV305

Near Minneapolis, Minnesota 55438

Nate

Job Details: 09/22/2023

"They were opening the door and it popped the breaker again. I plugged it into another outlet, power came on, I hit open and it tripped the breaker. We reset the outlet. I took all connectors off of the door switches. Tested all switches. All test good. Tightened up the connections on all the switches. Tested the door six times. Ran it with a glass of water, and the water heated, and it ran great. I then opened the door and closed it a few more times, and it worked great. Fuse did blow when i first got here. I used one of our 20 amp fuses.

We serviced a

GE WASHER

Model GFW850SPN0DG

Near Andover, Minnesota 55304

Matt

Job Details: 09/22/2023

"Customer complaint is, NOT CYCLING, RAN ALL DAY, MAKING A CLICKING NOISE, STAYED IN CYCLE. Inspected and tested. I hooked up SmartHQ and ran through service diagnostics and everything was working perfectly. The only thing was there was a ton of suds in the washer when I would fill and agitate, even with the drawer removed. I filled and drained probably 5-6 times before it went away. I started a rinse and spin cycle and it completed perfectly. Looks like soap suds are the issue. This has the smart dispense drawer and Ive seen this cause issues before with to much soap. I advised customer to use less soap and that if he continues to have problems, we would probably have to replace the drawer."

We serviced a

ELECTROLUX WASHER

Model EFLS627UTT1

Near Maple Grove, Minnesota 55311

Phillip

Job Details: 09/22/2023

The washer stops in all cycles. We found the faults e66 and e68. We checked the heater and wiring and found one of the heater wires fell off and rubbed against the belt. We fixed the wire and put the wire back on the heater. Water is leaking from the tub seal. The washer is working properly in all cycles but its leaking a little. We advised the customer to keep using but if they see water or it stops it would be better to replace it.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG237AARS/XAA

Near Minneapolis, Minnesota 55423

Delton

Job Details: 09/22/2023

"Replaced evaporator cover with fan. Plugged in refrigerator but compressor did not come on, there was no LED light on inverter board but In test mode it did come on and when i replugged in Refrigerator inverter board LED came on and compressor is running. I informed owner to keep an eye on it and if there is further issues to call us back. Refrigerator is cooling and working good.

We serviced a

WHIRLPOOL DRYER

Model WGD5200VQ1

Near Monticello, Minnesota 55362

Matt

Job Details: 09/22/2023

"Customer complaint is, DRYER MAKING A SQUEAKING NOISE. Inspected and found the left rear roller is falling apart. Also the belt is cracked. Installed new rebuild kit and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA

Near Sartell, Minnesota 56377

Matt

Job Details: 09/21/2023

"Customer complaint is, REFRIGERATOR ISN'T COLD. THIS WEEKEND WAS MAKING A RATTLING NOISE, BUT HAS SINCE STOPPED. Inspected and tested. Freezer is 1F and FF is 51F. The FF evaporator cover holes are all frozen over. Refrigerator needs a new defrost sensor and drain kit. This refrigerator does not have the FF ice maker, so it doesnt need the add on heater. Quoted customer $401. to install new defrost sensor and drain kit. Customer approved repairs. I advised customer that refrigerator needs to be unplugged 48hrs before I come back and to put down towels to catch any water. These are both stock parts. ; schdld next appmnt for 9/26 TUE !"

We serviced a

UNKNOWN RANGE

Model WNM430-7

Near St. Cloud, Minnesota 56304

Matt

Job Details: 09/21/2023

"Customer complaint is, FL BURNER IS NOT IGNITING AND IS CLICKING ALL THE TIME. Inspected and tested. Found the front left burner switch was falling off the valve. Reinstalled switch and now burner is working great. Range is now fixed. I called Katherine twice and left a message and never heard back from her. I left parts with customer. ; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Monticello, Minnesota 55362

Matt

Job Details: 09/21/2023

"Customer complaint is, BAD SMELL INSIDE. Inspected and found the filter was nasty and plugged solid inside the dishwasher. Also the air gap on the counter was plugged so the dishwasher couldnt drain all the way. I bypassed air gap and put high loop in hose. I removed the filter and showed the tenant the filter and advised that it needs to be regularly. Called and left a message with Kianna on what I did. Please bill customer. ; saved tckt"

We serviced a

LG WASHER

Model WT1101CW

Near Victoria, Minnesota 55386

Nate

Job Details: 09/21/2023

"Washer has continued to give the UE error. I took off the rotor and stator, both look great. The bearing doesnt sound bad. Checked how level it is. Leveled it out better. Still doesnt go through a spin. Needs new dampers. Quoted them for new dampers. Called them and quoted them. They will present it to the owner and see what they want to do. ; saved tckt"

We serviced a

BEKO DISHWASHER

Model DDT38530XIH

Near Minneapolis, Minnesota 55410

Nate

Job Details: 09/21/2023

"Display is dead. Found everything chewed through. Needs all new wire harnesses. Please quote for all new wire harnesses. Called DW, would need to research all the wire harnesses and call and quote owner. ; saved tckt"

We serviced a

KENMORE REFRIGERATOR

Model 795.74093410

Near Burnsville, Minnesota 55306

Delton

Job Details: 09/21/2023

Found that there is a restriction or sealed system leak because evaporator has ice ball on upper right (see picture) and %10 frost pattern. Customer was saying compressor was replaced before and it was but he didnt know how long ago.Also he wanted to know if shelving and bins were covered (see pictures) I informed customer that we would need to get authorization first before we can fix refrigerator.Kenmore fridge made by LG needs another sealed system repair.; saved tckt

We serviced a

GE REFRIGERATOR

Model GFE26GMKEF

Near Burnsville, Minnesota 55337

Delton

Job Details: 09/21/2023

"Replaced evaporator drain tube sent by square trade. Tested and no more leaks and is draining correctly. Refrigerator is working good.Office: bill out; saved tckt , states that autho needed"

We serviced a

GE MICROWAVE

Model PSB9240EF3ES

Near Otsego, Minnesota 55374

Phillip

Job Details: 09/21/2023

The customer said the microwave will randomly trip the breaker when its not beeping used. We checked the door switches and they tested good. I reset the breaker and the microwave is working properly. I gave the customer a quote for replacing the boards but advised it may not fix the issue. I advised her to have an electrician replace the circuit breaker.

We serviced a

SAMSUNG WASHER

Model WF45N5300AW/US

Near Osseo, Minnesota 55311

Phillip

Job Details: 09/21/2023

The customer said the washer leaks water into the pedestal. I ran the washer and never saw it leak. I pulled the front off and found no signs of water. I removed the filter and put some grease around the seal then put it back in. I cleaned the bottom of the glass door.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Saint Paul, Minnesota 55104

Delton

Job Details: 09/21/2023

"Found that it is leaking from motor to sump rubber hose. Customer approved estimate. Picked up part, replaced part, tested and no more leaks. Dishwasher is working good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Plymouth, Minnesota 55340

Phillip

Job Details: 09/21/2023

The customer said it has been working since I reset the board. Today I replaced the main board. I thawed out the auger motor because it was frozen.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Minneapolis, Minnesota 55446

Phillip

Job Details: 09/21/2023

The customer said it has not been making ice for a while but now its making ice just fine. I found the twist tray may have been binding up. I trimmed the top of the tray and it should be ok now.

We serviced a

GE REFRIGERATOR

Model GSL25JFTFBS

Near Plymouth, Minnesota 55446

Phillip

Job Details: 09/21/2023

The fresh food is not cooling. I found the freezer evaporator is frosted over. I tested the heater and its bad. I replaced the heater and defrosted the evaporator.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS2

Near Osseo, Minnesota 55311

Phillip

Job Details: 09/21/2023

The door handle was not loose. The part that is loose is the glued on metal frame around the outside of the glass. I advised the customer its not covered. The light bulb was broken off in the socket. I got the broken piece out and installed the new bulb the customer had. The customer said hot air is escaping from the door. The door seal is good and the door shuts good. I cleaned around the door seal and made sure the oven is working.

We serviced a

GE DISHWASHER

Model PDW7380N15SS

Near Minneapolis, Minnesota 55416

Nate

Job Details: 09/21/2023

"Replaced bad drain pump. Hard water line started leaking. Spent 45 minutes trying to adjust it to stop but it wouldnt. Ended up going to the hardware store to buy two adapters for our flex waterline. Installed that. Now it fills, circulates, and drains great. No leaks.

We serviced a

HOTPOINT REFRIGERATOR

Model HPS18BTNDRWW

Near Minneapolis, Minnesota 55428

Nate

Job Details: 09/21/2023

"Freezer is 35 and ff is 57. Found a door must have gotten left open, because there was a TON of rime frost built up on evaporator. I got the evaporator panel off, and was going to put the freezer into defrost mode but it just happened to go into defrost. Heater and bi metal are good. Used steamer to steam all the frost off of the evaporator and evaporator fan to give it a fresh start. Told tenant 24 hours to get down to temp. Working great now though.

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Burnsville, Minnesota 55306

Delton

Job Details: 09/21/2023

"Found that hub is stripped. Tub wont catch when washer is trying to spin. Wash plate will spin very fast and washer will stop. Customer approved estimate. Replaced hub, tested and washer fills, agitates, drains and spins.Washer is working good.

We serviced a

LG DRYER

Model DLEX9000V

Near Excelsior, Minnesota 55331

Adam

Job Details: 09/21/2023

Customer complaint not drying as well and burning smell. Started unit and took temps. Temps were hitting low 200s which is high. With the vent remove temps are better. Disassembled unit and tested heater. Heater testing good. Wasnt a bunch lint. Cleaned up the dryer and oiled the rollers. Reassembled unit. The dryer vents need to be cleaned. They vent out the roof the customer said.

We serviced a

SAMSUNG DRYER

Model DVE45T6000W/A3

Near Saint Paul, Minnesota 55108

Nate

Job Details: 09/21/2023

"Not heating. Found a bad HEAT ELEMENT. Replaced heater assembly. Vacuumed out dryer, oiled rollers. Runs and heats great now. Customer had their vent cleaned one year ago approximately.

We serviced a

MAYTAG DRYER

Model MEDX600XW0

Near Victoria, Minnesota 55386

Adam

Job Details: 09/21/2023

Customer stated loud noise. Verified complaint. Loud squeaky sound when tumbling. Disassembled unit and found a bad idler. Quoted two different options. One just the idler and one as the repair kit. She went with the good choice of replacing with the kit. Which replaced idler belt and 4 rollers. Installed parts reassembled and sounds great.

We serviced a

GE DRYER

Model GFWS3500L0WW

Near Savage, Minnesota 55378

Delton

Job Details: 09/21/2023

Replaced front glides and rear bearing. Tested and drum now spins evenly and runs quietly. Dryer is running and working good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5JHAXTS02

Near Roseville, Minnesota 55113

Nate

Job Details: 09/21/2023

"Frost heavily built up in air intake/vent at bottom of ff section. Put the fridge into forced defrost and heater came on immediately, and evaporator wasnt over frosted. Saw service bulletin for adaptive defrost control but that would have built up excessive frost on evaporator. Customer mentioned a bunch of room temperature water bottles were pushed up against vent, and frost started building up then. We determined that was root cause. I steamed out and dried out vent. Working nicely now."

We serviced a

LG REFRIGERATOR

Model LFXS28968S/08

Near Chaska, Minnesota 55318

Adam

Job Details: 09/21/2023

Installed fan from last diagnosis. Once installed tested. Everything is working properly now. Reassembled unit. Code has cleared also.

We serviced a

LG REFRIGERATOR

Model LFXS30766S/03

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/21/2023

Installed compressor and filter from last diagnosis. Once installed tested with nitrogen. No leaks. Vacuumed and updated board. Filled with Freon then let unit cool after. It dropped 10 degrees and pressure on the low is riding right around 0 which is perfect. Everything is working properly now

We serviced a

LG WASHER STACKED++

Model WM4270HVA

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 09/21/2023

Unit isnt spinning out clothing. Clothing is wet. Even if they put to drain and spin. Will drain out fine but wont spin at high speed. Put In test mode and wont spin over 50 rpm. Disassembled unit tested the stator which was good next tested hall sensor. Found the hall sensor bad. Replaced sensor and reassembled. Tested unit multiple times spins out just fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Monticello, Minnesota 55362

Matt

Job Details: 09/21/2023

"Customer complaint is, IM NOT MAKING ICE AND FREEZES things in the FF compartment. Inspected and tested. FF compartment temperature is 32F and Freezer is 2F. Thermistors, fans and damper all tested good in test mode. I found the ice maker was jammed up with cubes. I removed ice maker and cleaned it out. Reassembled and tested. Ice maker cycled and filled with water. I removed and dumped out ice maker again and cycled it and it filled with water. Looks like the ice maker was just jammed up. I think the temperature issues are because it was trying to make ice and couldnt, so it was cooling down to try and speed up the ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Plymouth, Minnesota 55340

Phillip

Job Details: 09/19/2023

The whole unit will stop cooling and then will come back randomly. If I put it into service mode and then take it back out the whole fridge will start to run and cool but for only a few seconds. I inspected the main board but it looks good. I quoted the customer for the board. I will order and come back to replace the board. ; ordrd 1 W10843055 (MAIN CONTROL BOARD)

We serviced a

KITCHENAID DISHWASHER

Model KUDS01FLSS3

Near Clearwater, Minnesota 55320

Matt

Job Details: 09/19/2023

"Customer complaint is, TAKES 4 HOURS FOR A CYCLE. Inspected and found the heating element is fried. Theres a service bulletin for this element and you have to replace the board with the new one. Part number is 8194200 and its a kit with the board also and its NLA. Can someone see if they can find this part please. ; saved tckt"

We serviced a

ASKO++ DISHWASHER

Model DFI664

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/19/2023

Unit wasnt draining properly. When I arrived it was full of water. Tried to drain could hear the pump but nothing coming out. Hook up my vac to the end of the drain hose and vacuum while the pump was going and it started to drain. Flushed water multiplied times through unit. Some times would drain all the way and some times would be just to the top of the filter. Checked over the hose. Checking for any kinks or obstructions but none is found. Quoted customer for new drain pump. He wants to run a few loads then let us know. ; snapped 2 QuickPics

We serviced a

SAMSUNG REFRIGERATOR

Model RT21M6215SG/AA

Near St. Cloud, Minnesota 56303

Matt

Job Details: 09/19/2023

"Customer complaint is, FRZ TEMPS ARE UP AND DOWN. Inspected and tested. Found a F5 freezer defrost error. The freezer defrost sensor tested bad from the board. Heater came on in test mode. I cant remove the freezer evaporator cover because its frozen in place. Quoted customer $301. to install new defrost sensor. Customer approved repairs. Part on order. I advised customer that they need to unplug refrigerator 24-48 hrs before I come back. ; ordrd 1 DA32-10105R (Defrost sensor)"