Service History 29 - Omega Force Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KUD016XFWH0

Near Minneapolis, MN 55419

Nate

Job Details: 07/11/2023

"Has been leaking for awhile from the float assembly. Happens in the first 20 minutes. I used some red sealant and reseated the rubber washer, and made sure the float nut is firm but not over tightened. Ran it for 16 minutes and it didnt drip or leak at all.

We serviced a

WHIRLPOOL RANGE

Model MISSING

Near Saint Paul, MN 55105

Nate

Job Details: 07/11/2023

"Oven wasnt heating. Couldnt get the bake ignitor to not spark and ignited immediately. Everything worked great. I checked pans in drawer underneath and some were over the back top, and very likely pushing up against the ignitor wire. Its a spark ignitor. Also front left burner sometimes doesnt ignite right away. I cleaned it up and it ignites great. Told customer If it stops igniting in bake oven, replacing the spark ignitor and wire would be next step. Everything works great now.

We serviced a

LG WASHER

Model WT7300CW

Near Minneapolis, MN 55410

Phillip

Job Details: 07/11/2023

The customer had washed a dog blanket that ripped up and got stuck then broke off some small pieces of the tub cover. The tub cover is fine but the small pieces got stuck in between the tub and basket. I removed the wash plate and basket. I cleaned up all the pieces in the bottom. I put it all back together and tested on wash and spin. The washer is working good now.

We serviced a

KENMORE WASHER

Model 796.405129

Near Saint Paul, MN 55102

Nate

Job Details: 07/11/2023

"Not draining. Found a bad drain pump/ replaced with the pump. Drains great now. Customer had taken off clamp, I reattached clamp around bellow too.

We serviced a

HOTPOINT WASHER

Model HTW240ASK5WS

Near Saint Paul, MN 55119

Delton

Job Details: 07/11/2023

"Customer said that they washed two fuzzy towels and fibers got shredded in the machine and went out of balance and lid was stuck shut. They had hard time to get lid open but finally did. After that, the washer wouldnt start a cycle for them. I used newfi device and saw errors due to unbalanced loads but when i test all functions are working good. I ran quick cycle and washer fills, agitates, drains and spins. Washer is working good as im here. Customer will use washer as normal and call back if they have problems."

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Elk River, MN 55330

Matt

Job Details: 07/11/2023

"Customer complaint is, NOT DRAINING - AE ERROR. Customer said it gave the code after running a cleaner through it. Inspected and tested. There was a little bit of nasty water in the pan underneath, so I soaked it up. Started dishwasher on a heavy cycle and it filled and started washing. I canceled and it drained perfectly. I started another heavy cycle and watched it for almost 30 minutes and it was working perfectly and no water in the pan underneath. I think it must have leaked from the door when they ran a cleaner through it.

We serviced a

WHIRLPOOL WASHER

Model WFW9470WL01

Near Minneapolis, MN 55426

Phillip

Job Details: 07/11/2023

The customer said the washer is leaking. I started the washer and then removed the bottom access panel. Right away I saw water leaking. Water is leaking from the bottom of the rear tub. The rear tub a hole big enough I can stick my finger in. I advised the customer it would be better to buy a new washer.

We serviced a

MAYTAG WASHER

Model MVWC400XW3

Near Coon Rapids, MN 55433

Matt

Job Details: 07/11/2023

"Customer complaint is, NOT DRAINING OR SPINNING. Inspected and tested. Found the washer is roaring when spinning and not changing back and forth between agitate and spin. Washer needs a new gear case, splutch, actuator and drive hub. Customer is just going to replace the washer."

We serviced a

BOSCH DISHWASHER

Model SHE55M15UC/64

Near Minneapolis, MN 55418

Delton

Job Details: 07/11/2023

"Replaced small drain hose, tested and dishwasher now drains and no leaks. Also added high loop of drain hose underneath sink. Dishwasher is working good."

We serviced a

ELECTROLUX REFRIGERATOR

Model FRT18G2NW0

Near Minneapolis, MN 55406

Nate

Job Details: 07/11/2023

"Fridge running loud. Found the condenser fan making squealing noises. It was coated in thick dust, cat hair, with brown human hair wrapped around the shaft pretty thick. Got fan all cleaned up with coil brush and condensed air, as well as some lubricant for shaft. Also did a cleaning of condenser coils since they were covered in hair and dust."

We serviced a

BEKO++ REFRIGERATOR

Model BFFD3626SS

Near Apple Valley, MN 55124

Delton

Job Details: 07/11/2023

Old ice maker tray cracked and broke off. Replaced ice maker and refrigerator is working good.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Rogers, MN 55374

Matt

Job Details: 07/11/2023

"Customer complaint is, WASHER IS SQUEALING. Inspected and tested. Ran washer through service diagnostics and there was no errors and everything worked perfectly. I had customer put a load of clothes in washer and ran it through a quick wash and everything sounded good. Washer is testing good. I tipped washer up and theres oil on the motor and sprayed on the casing and floor underneath. Looks like the gearcase is leaking. Washer might be under a year old, so customer is going to check into that and see if its still under manufacturer warranty.

We serviced a

SHARP MICROWAVE

Model SMD2470AS YA

Near Eden Prairie, MN 55347

Adam

Job Details: 07/11/2023

Customers complaint. Making loud noises and smoking sometimes. Tested unit. Unit is heating and working properly for me as of now. Unit does smell like smoke. Everything is working properly until it starts arcing. Customer is getting in touch with manufacturer.

We serviced a

JENN-AIR WALL OVEN++

Model W30100W

Near Loretto, MN 55357

Phillip

Job Details: 07/11/2023

The bake element had popped and started on fire. I confirmed the bake element was bad. I replaced the bake element and turned the power back on. I started the bake at 350. The oven is heating up. I advised the customer to not clean the oven but just set to 400 and let run for 30 minutes.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23J9011SR/AA

Near Rogers, MN 55374

Matt

Job Details: 07/11/2023

"Customer complaint is, NO ICE. Inspected and tested. Customer already had someone install ice maker kit and seal up the ice room. Found the ice maker was all frozen up. I defrosted ice maker and room and found the fill tube was pushed in to far. I adjusted fill tube and reassembled. Cycled ice maker and it filled with water. Ice maker seems to be working great.

We serviced a

MAYTAG RANGE

Model MER8600DE0

Near Eden Prairie, MN 55347

Adam

Job Details: 07/11/2023

Installed control board from last diagnosis. Reassembled back of oven. Tested all buttons and features. Everything is working properly.

We serviced a

THERMADOR++ DISHWASHER

Model DWHD650WFP/13

Near Edina, MN 55436

Adam

Job Details: 07/11/2023

Installed new drain pump from last diagnosis. Tested for 10 minutes and multiple fill and drains. No issues. No leaks. Reassembled unit.

We serviced a

KITCHENAID REF BUILT IN++

Model KBFN406ESS01

Near Minneapolis, MN 55405

Adam

Job Details: 07/11/2023

Installed all new hinges from last diagnosis. Unit is shutting and closing well.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Sauk Rapids, MN 56379

Seth

Job Details: 07/11/2023

Not heating. Failed element was replaced temps looked great 114-237. The dryer is now fixed. Please send a receipt

We serviced a

LG REFRIGERATOR

Model LSXS26396S /00

Near St. Cloud, MN 56301

Seth

Job Details: 07/11/2023

"The compressor, fans, and tests are not responsive. The lights, UI, and small functions work. Please get auto and order the part, and reschedule, is all set up for you. TIA; ordrng 1 EBR83717501 (Board)"

We serviced a

LG REFRIGERATOR

Model LFCC22426S /01

Near St. Cloud, MN 56301

Seth

Job Details: 07/11/2023

"Ice maker is not working. The ice maker manically harvests and there is a small discharge of water. I suspect it needs a filter, valve, or the inlet defrosted. The fridge is too tight to remove safely. The customer was notified. They will need to have it pulled out for our return. Please call and schedule when they can make the unit available. I worked with their handicapped son Sam.; saved tckt"

We serviced a

GE RANGE

Model JB640SF5SS

Near Otsego, MN 55330

Matt

Job Details: 07/11/2023

"Customer complaint is, ONE OF BURNERS IS NOT WORKING. Inspected and tested. Found the right rear burner is not working. The element is burnt out. Needs a new element part number WB30T10145. Quoted customer $412. to install new element. Customer approved repairs. Installed new right rear element and tested. Burner is working great. Range is now fixed. Customers husband wasnt home and I couldnt get a hold of him, so she said we can run the card on file. Remaining balance is $232.64; saved tckt"

We serviced a

DANBY ICEMAKER++

Model DIM32D2BSSPR

Near Eagan, MN 55122

Delton

Job Details: 07/11/2023

"Ice maker machine will shut down and beep until water is manually removed from the drip pan and then ice maker will run and make ice until it happens again which the customer said is usually every 4 hours or so.Im not getting power to drain pump but then also there is a float that seems to be the trigger to send powe to drain but I dont see any switch on the float. I called Danby tech support and sat on hold for 25 minutes and i hung up.I cant find part numbers. Please order switch, drain pump and control board since Im not sure if the float has a switch or if the failure is the board not sending power to pump.; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model MISSING

Near New Hope, MN 55428

Phillip

Job Details: 07/11/2023

The customer said water was leaking from the ceiling in the fresh food and down into the crisper. Before she left for a trip she unplugged the fridge and it was off for a week. She plugged it back in 24 hours ago. I did not see any ice build up but when I poured water down the defrost drain water was leaking out the drain cup. The drain tube was clogged inside the fridge wall. I used my steamer and cleared the drain. I tried it again and now water is able to drain. Please charge card on file. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD24DDFTX7

Near Saint Paul, MN 55116

Nate

Job Details: 07/11/2023

"Spent two hours trouble shooting. Bottom drawer doesnt work. Per RJ, please submit for authorization to AHS for Motor, rotor, heat plate, hall sensor, and main board on bottom of dishwasher. Tried swapping rotors, cleaned glass out of the filter, etc. ; O-emld tckt"

We serviced a

GE WASHER

Model GTW335ASN1WW

Near Saint Paul, MN 55117

Delton

Job Details: 07/11/2023

"Found that the lid lock and the lid strike is broken. Customer said that the lid was stuck and he forced the lid open and broke the strike. This has the new door latch kit which replaces latch and strike. Customer approved estimate. Replaced latch kit, tested and washer fills, agitates and spins. Washer is working good.Charge card on file and send email to customer.; used 1 WH08X32697 (LID LOCK KIT) from stock"

We serviced a

SAMSUNG DRYER

Model DVG50M7450W/A3

Near Eden Prairie, MN 55347

Adam

Job Details: 07/11/2023

Unit not drying completely on sensor dry ever time. Some times it works fine 3 times in a row. Time dry is fine. Showed customer about the eco button on the dryer that was on. Explained. That can cause some issues. Also went over making sure to use towels with towels etc. check the dryer vent that was fine. Cleaned moisture strips. Explained to customer to give it a few tries and let us know. ; snapped 1 QuickPics

We serviced a

ASKO++ DISHWASHER

Model DFI664

Near Wayzata, MN 55391

Phillip

Job Details: 07/11/2023

"The power button works and the dishwasher will power on. When you press start it does not feel the same and nothing happens. I removed the door panel and the user interface. I found the start button on the user interface control is broken off. It will need a new user interface control board. Please look up the part and contact the customer with a quote. I added pics ; snapped 3 QuickPics, states that autho needed"

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD603I

Near Chanhassen, MN 55317

Adam

Job Details: 07/11/2023

Unit wont start will just beep. Found code for motor error. Checked rotor motor and its seized in. Removed siezed motor and found it damaged the stator. Actually dug a hole in the side of the stator. Quoted customer blue book then rescheduled customer. Ordered parts from Dey. Rotor 525884PStator 528042; ordrd 1 528042 (Stator) and 1 524185P (Rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Minneapolis, MN 55401

Nate

Job Details: 07/11/2023

"Compressor is drawing 7.5 amps, sounds like metallic scraping. No corrosion on the condenser line. Fresh food and freezer are room temp. Embarco compressor thats scalding hot/ no frost on evaporator. Needs sealed system work. Please call with quote. Lots of room to work with. ; saved tckt"

We serviced a

LG DISHWASHER

Model LDP6809SS

Near Minneapolis, MN 55431

Delton

Job Details: 07/11/2023

Found that motor is making squealing noise when circulation pump is running. LG warranty says there is a 10 year warranty on the direct drive motor. Are we able to have LG cover it and send us the parts like they do for the refrigerators? And we charge for the labor.Dont know if that can be done but if it can call customer back either way and give estimate.Schedule 2 hours for repair. Have to disconnect everything and tip dishwasher over to get to motor.; saved tckt

We serviced a

LIEBHERR++ REFRIGERATOR

Model 90960801

Near Prior Lake, MN 55372

Delton

Job Details: 07/11/2023

"Customer said it has not made ice since refrigerator was installed. There is ice cubes in tray. I called tech support and they ran me through test cycle and ice maker cycles and dropped cubes and filled. Tech support said it should be good to go, Tech support says ice maker sometimes has to be kick started? As long as ice bucket is installed because there is a read switch on the bucket that hits ice maker. Based on what tech support said I dont know if its good to go or not. I would guess that since it cycles and fills that maybe ice maker is bad?Just notate that we were here and hopefully it works and we get paid to the trip charge and any redos.Maybe call in 24 hours to see if ice is being made?; saved tckt"

We serviced a

LG DRYER STACKED++

Model DLGX8001V

Near Maple Plain, MN 55359

Phillip

Job Details: 07/11/2023

The dryer has been cleaned. I started the dryer on time dry but it does not heat at all. Most likely the thermostat in the dryer has tripped. I will need a second guy to help get the dryer out and down. I did give the customer a quote of 443.28 for whole repair. I ordered a thermostat 6931EL3003D to have just in case I dont have one the day of the appointment. Please call customer to reschedule with 2 techs and 2 hours. ; ordrd 1 6931EL3003D (THERMOSTAT ASSEMBLY)

We serviced a

SAMSUNG WASHER

Model WF45R6100AW/US03

Near Rogers, MN 55374

Matt

Job Details: 07/11/2023

"Customer complaint is, LARGE BANGING WHEN THE WASHER SPINS - EVERY TIME - INCLUDING SMALL LOADS. Customer said its also leaking. Inspected and tested. Found the front weight is falling off because the bracket broke that holds it. Theres a hole in the the outer drum and the front panel is dented. Washer will need to be replaced. ; saved tckt"

We serviced a

SAMSUNG DRYER STACKED++

Model DV419AEWXAA

Near Rogers, MN 55374

Nate

Job Details: 07/10/2023

"Not heating. Found a bad heater assembly. Replaced. Runs and heats great. Vacuumed out lint and oiled rollers and cleaned them.

We serviced a

SAMSUNG RANGE

Model NE59R6631ST/AA

Near Eden Prairie, MN 55347

Nate

Job Details: 07/10/2023

Replaced bad ERC. Doesnt glitch anymore. Works great now.

We serviced a

ELECTROLUX DRYER

Model EFME617SIW0

Near St. Cloud, MN 56301

Seth

Job Details: 07/10/2023

Motor error. It was super tight. I tore it apart and cleaned out out . The motor still was drawing over 20a. I quoted a motor and fan.

We serviced a

WHIRLPOOL DRYER

Model 110.7092299

Near Minneapolis, MN 55404

Nate

Job Details: 07/10/2023

"Door and hinges are bent. Only way to fix it is to either replace the door and hinges, or to loosen two screws for the brackets attached to the door, and use a little red glue for the screws. Unit is operating good.

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC/07

Near Minneapolis, MN 55416

Nate

Job Details: 07/10/2023

"Dishwasher dead. Found it was plugged into the garbage disposal outlet. Plugged it into the DW labeled outlet under the sink, and it runs great now."

We serviced a

WHIRLPOOL LAUNDRY CENTER++

Model WET4024EW0

Near Waite Park, MN 56387

Seth

Job Details: 07/10/2023

Washer valve is leaking. The hot water gate valve will not close. It also had a bad gear box. I quoted both.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Sauk Rapids, MN 56379

Seth

Job Details: 07/10/2023

"Stored errors F9E1, F3E1, F8E1,F5E2. Overloaded I removed the clothes, and reset the error codes. I tested and it finished perfectly. I tested with a quick wash. The washer is working as designed."

We serviced a

GE DISHWASHER

Model GDP645SYNFS

Near Big Lake, MN 55309

Seth

Job Details: 07/10/2023

"I hooked up my smart hq device. I updated the software and tested the water heater. There is no softener on this system, the water is super hard. There was no rinse aid. I educated the customer on the drying system. The dishwasher is working as designed."

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC/02

Near Monticello, MN 55362

Seth

Job Details: 07/10/2023

E25 error. The pump was blocked by a pop top. I removed it. I tested with a rinse cycle. It finished perfectly

We serviced a

WHIRLPOOL DRYER

Model DG24CS

Near Minneapolis, MN 55414

Nate

Job Details: 07/10/2023

"Customer said dryer runs indefinitely, and that its done that for 4 years. They said its never once stopped on its own. I ran the dryer 6 times on the medium heat setting which is what they use, and every time it shuts down. All six times I ran it it stopped after 2 minutes. This timer is very old. Recomend replacing unit. It shuts down after 2, or runs indefinitely. They said the only thing it could be is the timer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFAB00

Near Minneapolis, MN 55406

Nate

Job Details: 07/10/2023

"Fresh food has been warmer, frost in freezer, and water leaking into fresh food since March. I found a frozen evaporator drain line. Steamed that out and cleaned a lighter and other debris out of the condenser drain pan. Now the water drains down great, and I steamed all frost out of the gasket. Some food had to be adjusted in freezer for door to shut all the way.

We serviced a

LG DRYER

Model DLGX3471V

Near Elk River, MN 55330

Matt

Job Details: 07/10/2023

"Customer complaint is, LOUD. Inspected and tested. Found the right rear roller was falling off. Customer approved repairs. Installed both new rear rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

We serviced a

SAMSUNG DRYER

Model DV45K6500GV/A301

Near Rogers, MN 55374

Matt

Job Details: 07/10/2023

"Customer complaint is, NOT DRYING, RUNS FOR 15 MINUTES. Customer said that they found the filter wasnt in all the way, and since installing correctly its been working fine. Inspected and tested. Dryer is heating great and cycling between 225F and 110F consistently for over 20 minutes. Dryer is testing good."

We serviced a

BOSCH DISHWASHER

Model SHX84AYD5N/01

Near Rosemount, MN 55068

Delton

Job Details: 07/10/2023

"Found that there was broken glass stuck in drain pump. Removed glass, tested and dishwasher now drains and is working good."

We serviced a

SAMSUNG WASHER

Model WF45K6500AV/A2

Near Rogers, MN 55374

Matt

Job Details: 07/10/2023

"Customer complaint is, SQUEAKY, OFF BALANCE and rubber pieces in the washer. Inspected and tested. Found the drum is cutting into the door bellow and pieces are missing. In a spin washer is really loud and shaking. The rear bearing/support has failed. Washer needs to be replaced."

We serviced a

WHIRLPOOL DRYER

Model CGM2743BQ0

Near Golden Valley, MN 55422

Phillip

Job Details: 07/10/2023

Complaint is the lint trap is broken. The grill inside the dryer is broken and half is missing. I replaced the grill cover. I removed the blower housing and removed lint from the blower wheel. The dryer is working good.

We serviced a

FRIGIDAIRE RANGE

Model FGGS3045KFD

Near Shoreview, MN 55126

Matt

Job Details: 07/10/2023

"Customer complaint is, ONLY HEATS TO 150 DEGREES GAS STOVE. Inspected and tested. Found the bake ignitor is weak. Customer approved repairs. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed.

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Golden Valley, MN 55422

Phillip

Job Details: 07/10/2023

The complaint was it would not cycle. I checked for fault codes and there were none. I ran the auto test and it ran the test and completed. The only thing I noticed is the lid does not close easy in the lock. I have to push it down firmly. I went and got the lid lock and then replaced it. I started a delicate cycle and its working good for me every time.

We serviced a

LG WASHER

Model WM2455HG

Near Minneapolis, MN 55408

Phillip

Job Details: 07/10/2023

The customer said the washer was leaking from the front left corner. When I arrived I saw water on the ground by the drain filter. I removed the cover and found water was leaking from the drain hose plug. The plug was installed backwards so water was leaking out. I cut a inch off the hose and reinstalled the plug. I inspected the washer and the gasket for anymore holes or leaks. All looks good. Started a cycle a couple times and found no water leaking.

We serviced a

LG WASHER

Model WT1101CW/00

Near Rosemount, MN 55068

Delton

Job Details: 07/10/2023

Found that the gearcase/shifter is bad. The motor shifts but the gearcase does not go into spin mode. Just constantly in agitate mode and clothes wont spin out. Customer declined and will replace washer.

We serviced a

KENMORE DISHWASHER

Model 630.1390301

Near Minneapolis, MN 55419

Nate

Job Details: 07/10/2023

Replaced broken door seal. Ran it. Runs great now with no leaks.

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA01

Near Minneapolis, MN 55448

Matt

Job Details: 07/10/2023

"Customer complaint is, KEEPS RUNNING WHEN PLUGGED IN WONT SHUT OFF. Inspected and tested. Found water was leaking from vent in the door and running down between the door and tripping the float underneath the dishwasher. The vent was really dirty, so I cleaned it up and tested. Its still leaking a little. I found the drain tube for the vent was out of place. I rerouted it through the proper channel and now it seems to be good.

We serviced a

BOSCH DISHWASHER

Model SHE33M02UC/53

Near Andover, MN 55304

Matt

Job Details: 07/10/2023

"Customer complaint is, DISHWASHER STOPPED MID CYCLE. WILL NOT TURN BACK ON. DOES NOT APPEAR TO BE A POWER, BREAKER, OR FUSE. Inspected and tested. Found the main board is fried. Customer declined repairs for now and is going to look into replacing it."

We serviced a

GE DISHWASHER

Model GLD5660N10SS

Near Savage, MN 55378

Adam

Job Details: 07/10/2023

Customers complaint unit not shutting off when opening door. Disassembled door found a bunch of duct tape on the door switch cover and I see why the tabs to hold it together are busted. This causes the spring to pop out and doors thinks its closed all the time. Would need outer door to fix this issue. No doors available for unit; performed a temporary fix. Explained not sure when it will give out but wont last forever. Unit is working for now.

We serviced a

KENMORE DRYER

Model 11064962300

Near Annandale, MN 55302

Seth

Job Details: 07/10/2023

The operating thermostat had blown and was scorched black. This caused the TCO to go out on the heater housing. I replaced the operate thermostat and the TCO and high thermostat. The dryer cycle between 205?F and 107?F. Its now fixed.

We serviced a

KENMORE DRYER

Model 11097581200

Near Minneapolis, MN 55418

Phillip

Job Details: 07/10/2023

The dryer motor starts but the drum does not turn. I found the belt is broken. I checked the idler and rollers and they tested good. It needs the belt. I quoted for the repair. I replaced the belt. The dryer is working. The dryer air flow is not great. I checked the duct outside and found the opening is only 3. I advised the customer to call for a quote to get that fixed.

We serviced a

SUBZERO++ REF BUILT IN++

Model 650/0

Near Minneapolis, MN 55436

Delton

Job Details: 07/10/2023

"Replaced light switch, tested and light and display now turns on when door is opened. Refrigerator is working good."

We serviced a

LG WASHER

Model WM8000HWA

Near Eden Prairie, MN 55346

Adam

Job Details: 07/10/2023

Unit makes loud noise when running and not draining. Pulled unit forward and removed back cover. Removed the rotor to inspect the rotor and stator. Found the shaft the rotor goes on to is stripped. Unit would need spider drum shaft assembly. Customer will replace unit.

We serviced a

LG WASHER

Model WT5170HW

Near Arden Hills, MN 55112

Phillip

Job Details: 07/10/2023

"The washer shifter was not changing from wash to spin, it was always stuck in wash. I tested the shifter and it tested good. From the test I did, I found the control board was bad. I replaced the control board today. I ran the washer. Now the wash cycle senses then fills and starts to wash. I canceled the cycle then tried spin. Both are working. I tried it 2 times each cycle and the washer is working as it should."

We serviced a

SUBZERO++ REF BUILT IN++

Model 532

Near Hopkins, MN 55343

Nate

Job Details: 07/10/2023

"Icemaker stopped making ice and freezer has been warm. 11 degrees in freezer when I got here with it set to coldest setting. Found the evaporator was covered in thick frost, and Icemaker was iced over. I steamed everything off, and jumped T to H on Icemaker, motor hums and clicks but doesnt turn. Manually turned defrost timer to defrost and the heater came on. Needs new defrost timer and Icemaker. Please call customer with quote for both. ; saved tckt , states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Minneapolis, MN 55422

Phillip

Job Details: 07/10/2023

"The customer said after I replaced the rear board because of the PO error now the fresh food has not been cooling. I removed the bins in the fresh food and found the evaporator is completely frosted over. The freezer evaporator is fine so it is defrosting. The fresh food evaporator does not have a heater so it does not defrost like the freezer doors. If a door gets left open or just ajar excess frost can build up on the fresh food evaporator and never defrost completely. I completely defrosted the evaporator with my steamer. I inspected the fan and the evaporator thermistor. The fan sounded ok and I moved the sensor according to the service bulletin. Advised the customer that the doors can be ajar and the alarm will not go off until the light is on. I did find that some of the food in the freezer has frost on them, that indicates warm air has leaked in at one time. ; snapped 1 QuickPics, states that autho needed"

We serviced a

LIEBHERR++ REFRIGERATOR

Model CS2062

Near Minneapolis, MN 55419

Adam

Job Details: 07/10/2023

"Making loud noise like a fan noise or rattle. Customer said didnt seam to get louder when the doors were open or turn off but she said some times if they slammed the bottom drawer really hard it stopped. Today the noise stopped. Removed the kick plate to check the condenser fan and its not running. Unit is getting hot. Let customer know the condenser fan has fail. Getting proper voltage. Just no go on the motor. Told customer if they are going to run unit to get some fans on the ground to blow air on the condenser. Other wise it can damage or cause other issue. Will need office to source fan and quote customer. Added photo of model tag; snapped 1 QuickPics, states that autho needed"

We serviced a

FRIGIDAIRE WASHER

Model FFLE3900UW0

Near Minneapolis, MN 55414

Phillip

Job Details: 07/10/2023

When the lid is closed and the washer is started the washer will beep as if the lid is not closed. I removed the lid lock and tested the contacts. The lid lock is testing bad across the black and white terminals. I called Sam and gave a quote. He approved repair. ; ordrd 1 137353302 (SWITCH - LID LOCKING PUMP OVER MOTOR)

We serviced a

FRIGIDAIRE LAUNDRY CENTER++

Model FFLE3900UW0

Near Minneapolis, MN 55414

Phillip

Job Details: 07/10/2023

After the washer fills and goes into a wash cycle the bottom gear makes a loud noise. I found the pulley is loose and stripped out. I removed the gear and the transmission is bad. I will need the transmission assembly that come with the drive pulley. I will also need 2 man and 3 hours. We have to get it out of the closet and lay down on its back. I called Sam and gave quote. He needs to get approval and will let us know. ; saved tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RF217ACBP

Near Saint Paul, MN 55119

Delton

Job Details: 07/10/2023

"Replaced control board, tested and heater turns on and stays on in test mode. All functions are working good. Refrigerator is cooling and working good.Office: What do you want me to do with the old, incorrect part? I dont have box for it.; saved tckt , states that autho needed"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFH06

Near Burnsville, MN 55306

Adam

Job Details: 07/10/2023

Complaint is door not closing properly. Found that the gasket was loose and getting in the way. The door gasket is misshapen and needs to be replaced. The door opens and shuts properly. Just need a door gasket. Quoted blue book to tim and rescheduled ; ordrd 1 W10838574 (Door gasket)

We serviced a

SAMSUNG REFRIGERATOR

Model RSG307AAWP/XAA

Near Saint Paul, MN 55106

Delton

Job Details: 07/10/2023

"Verified that it it has enough water pressure to refrigerator but water is barely tricking out. Customer said that he turned off main water to his house and turned it back on and water has been barely tracking out since. Bad/clogged water filter housing. The water filter housing comes with water valve as an assembly. Also order water filter incase this one is bad, but customer said he replaced it with new filter.See if you can find part and give quote.Water filter housing NLA DA97-11527A; water filter DA29-00019A; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSJ

Near Saint Paul, MN 55101

Delton

Job Details: 07/10/2023

"Replaced water filter for refrigerator. Water was shut off to the refrigerator. Turned on water, tested and water dispenses and ice maker cycles and fills. Refrigerator is working good.Office to collect payment.; saved tckt"

We serviced a

LG DRYER STACKED++

Model DLG3401W

Near Monticello, MN 55362

Seth

Job Details: 07/10/2023

The part was wrong. I need the LG nozzle not whirlpool please order the correct nozzle this WP one is a female and the LG is different.; saved tckt

We serviced a

MAYTAG DRYER

Model MDG16PDAWW

Near Minneapolis, MN 55409

Delton

Job Details: 07/10/2023

"Cleaned out dryer vents and connected and taped up both dryers 20+ feet. Dryer now vents outside and is heating and working good.I called contact and informed him that office would be collecting payment. Whatever the cost was is?; saved tckt , states that autho needed"

We serviced a

BOSCH WALL OVEN++

Model HMC80251UC/01

Near Victoria, MN 55386

Adam

Job Details: 07/10/2023

"Display is dead. Customer said wasnt heating for oven part. Microwave working fine. Few weeks later the display was dim then slowly went out now nothing. Found getting correct voltage to the board. Also noticed two caps that were larger and rounded top. The one I dont carry will need board quoted blue book and rescheduled ; ordrng 1 12014013 (CONTROL BOARD - DISPLAY, RELAY, PANEL, MODULE)"

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS-2

Near Excelsior, MN 55331

Adam

Job Details: 07/10/2023

"Customer had unit down. Disassembled unit and found the relay board is bad. Unit keeps just shutting off and on multiple times. Tested unit and found the inverter on the relay board must be bad. Quoted customer for new relay board ; ordrd 1 WP8206493 (Relay board), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model n/a

Near Rogers, MN 55374

Matt

Job Details: 07/07/2023

"Customer complaint is, THE OVEN LIGHT DOES NOT SHUT OFF. Inspected and tested. Found the light relay was stuck on. I tapped it and now the light is working perfectly. Customer is just going to leave as is.

We serviced a

SAMSUNG DISHWASHER

Model n/a

Near Cold Spring, MN 56320

Seth

Job Details: 07/07/2023

Intermittently leaks. I found the DW seal was quite dirty. I cleaned the seals and left instructions if it reoffends.

We serviced a

GE DRYER

Model NOTAVAILABLE

Near Clearwater, MN 55320

Seth

Job Details: 07/07/2023

"The dryer is working fine, the top cover was hitting the drum because of stage items on the unit. They will stop storing items on top. The dryer is good."

We serviced a

GE WASHER

Model GTW840CPN0DG

Near Dayton, MN 55327

Matt

Job Details: 07/07/2023

"Customer complaint is, BANGS AND CANT SEEM TO BALANCE OUT. Inspected and tested. Ran washer through test mode and everything worked perfectly. Empty washer spines great. I had customer put a load of clothes in and ran it through a rinse and spin and it worked perfectly.

We serviced a

LG REFRIGERATOR

Model LSXS26366S/02

Near Brooklyn Park, MN 55443

Phillip

Job Details: 07/07/2023

"The compressor had failed. I replaced the main control, the filter drier and the compressor. I purged with nitrogen and found no leaks or restrictions. I pulled a deep vacuum for 15 minutes then recharged with 6.1 ounces of 134a. The high side pressure was around 110 and the suction pressure was around 25 psi. I advised them to wait 6 hours for it to cool and 24 before they fill it back up."

We serviced a

GE RANGE

Model JBP65MM2BS

Near Minneapolis, MN 55446

Adam

Job Details: 07/07/2023

Installed parts from last diagnosis. Tested and working properly. Reassembled unit then tested one more and tested good.

We serviced a

MAGIC CHEF REFRIGERATOR

Model n/a

Near Rogers, MN 55374

Matt

Job Details: 07/07/2023

"Customer complaint is, FF NOT COOLING FRZ KEEPS FROSTING UP. Inspected and tested. Found the evaporator is completely frosted over. The defrost heater is open. Refrigerator needs a new heater and defrost thermostat. Both parts are NLA. Also the freezer door gasket is leaking. Door gasket is NLA. Customer is just going to replace the refrigerator."

We serviced a

FISHER PAYKEL++ DISHWASHER

Model DD603SS

Near St. Louis Park, MN 55416

Adam

Job Details: 07/07/2023

Installed new drain hose from last diagnosis. Reassembled tested multiple times. Reinstalled exactly where it was before. Unit is working properly now.

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR/AA

Near Saint Paul, MN 55104

Delton

Job Details: 07/07/2023

"Replaced defrost heater assembly (fuse, thermistor) added heater. Tested and heater now turns on. Refrigerator is cooling and working good."

We serviced a

BEKO++ REFRIGERATOR

Model BFBF3018SS

Near Saint Paul, MN 55107

Delton

Job Details: 07/07/2023

"Customer states that the refrigerator is at 45-50 degrees at times and other times it does get cool. Freezer will freeze, thaw, freeze, thaw. Also says the sides of the refrigerator will be hot to the touch. I checked compressor and it is really hot and found that the condenser fan is not running. Found that the molex plug was not pushed and locked in. I pushed in condenser plug and ran diagnostics and fan is now running and refrigerator is cooling and working good."

We serviced a

GE DISHWASHER

Model n/a

Near Big Lake, MN 55309

Seth

Job Details: 07/07/2023

Wont start. Failed wire convection was repaired. I tested it and looked for errors. The dw worked great!

We serviced a

GE REFRIGERATOR

Model n/a

Near Roseville, MN 55113

Phillip

Job Details: 07/07/2023

The complaint was its not making ice. I found the ice maker was not cycling. The freezer temp is warmer than normal and ice cream inside is soft. The ice maker needs the freezer to be 14 degrees or colder cycle. I found the evaporator was all frosted over. The defrost heater is bad. I gave a quote. I defrosted the evaporator and then replaced the defrost heater. Unit is working great.

We serviced a

SAMSUNG DRYER

Model DV457GVGSWR/AA

Near Inver Grove Heights, MN 55077

Delton

Job Details: 07/07/2023

"Motor just buzzes and drum wont turn. I found that there is a bad start spot on motor as I can rotate drum by hand and then dryer will start, tumbling and heating. Would need new motor.

We serviced a

MAYTAG DRYER

Model MGD7100DC0

Near Plymouth, MN 55446

Phillip

Job Details: 07/07/2023

"The dryer was making a loud squealing sound. I took the dryer apart and found the idler pulley was stuck and not able to turn in the shaft. I used the rebuild kit. I replaced the idler pulley, the rear and front rollers and the belt. The dryer is working great.

We serviced a

WHIRLPOOL DRYER

Model LEQ8800JQ1

Near Otsego, MN 55330

Matt

Job Details: 07/07/2023

"Customer complaint is, MOTOR RUNNING BUT NOT TUMBLING. Inspected and tested. Found the belt was broken. Installed new belt and vacuumed out inside of dryer. Tested and dryer is working great. Dryer is now fixed.

We serviced a

WHIRLPOOL DRYER

Model LER8858EQ1

Near Annandale, MN 55302

Seth

Job Details: 07/07/2023

Not tumbling. The belt and idler has failed. I installed a dryer repair kit and cleaned the dryer. It is now working as designed. Temps were 112-234. The dryer is now fixed.

We serviced a

LG REFRIGERATOR

Model LNXC23726S

Near Saint Paul, MN 55105

Adam

Job Details: 07/07/2023

Unit not cooling. Verified complaint. Bad compressor. Replaced compressor and dryer. Vacuumed under 500 microns. Filled to correct amount of Freon. Let unit run while cleaning up.

We serviced a

SPEED QUEEN WASHER

Model 110.8289112

Near Zimmerman, MN 55398

Matt

Job Details: 07/07/2023

"Customer complaint is, NOT SPINING OR AGITATING. Inspected and tested. Found the motor coupler was broken. Customer approved repairs. Installed new motor coupler and tested. Washer is working great. Washer is now fixed.

We serviced a

GE DRYER

Model n/a

Near Otsego, MN 55301

Phillip

Job Details: 07/07/2023

The dryer is completely dead. I checked power to the dryer and it was 240. I checked to the board and got nothing. I found the hi limit fuse is bad. There are no service bulletins for this being a issue. I quoted for the fuse. ; schdld next appmnt for 7/12 WED !

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Rogers, MN 55374

Matt

Job Details: 07/07/2023

"Customer complaint is, GRINDING NOISE WHEN YOU START IT. Inspected and tested. Found the circulation pump is really loud. Needs a new pump. Quoted customer $536. to install new circulation pump. Customer approved repairs. Part on order. ; ordrd 1 W10815709 (Circulation pump)"

We serviced a

LG REFRIGERATOR

Model LRMDC2306S/00

Near Champlin, MN 55316

Matt

Job Details: 07/07/2023

"Customer complaint is, FRIDGE HAS ERROR CL E ON IT (WHICH LG SAYS IS AN INTERNAL COOLING PROBLEM). Inspected and tested. Freezer is 40F and FF is 52F. I removed the evaporator cover and theres only a little bit of frost at the beginning of the evaporator. Compressor and fans are running. The sealed system has failed. The floor is also warped from the previous refrigerator leaking, Fyi. Dana can you call this in please. ; saved tckt"

We serviced a

AMANA RANGE

Model AGS5730BDQ

Near Eagan, MN 55122

Delton

Job Details: 07/07/2023

"Picked up part. Customer had old control board he had replaced 15 years ago. He said that the range had a runaway temp and would not shut off gas. He had tried two temperature probs doing same thing and he had replaced control board and that fixed it.This is based on customer explication. So when sending to get it fixed put that as the reason to check for. I did not pull the board that is currently the intermittent heating issue.Board i have is the old one customer had replaced 15 years ago.Send me paperwork to get this shipped out. Thanks.; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model n/a

Near Saint Paul, MN 55104

Delton

Job Details: 07/07/2023

"Slow drain. Found that the drain hose was pinched behind the dishwasher (see picture) I pulled drain line through as pushing dishwasher back into place so it wouldnt get pinched again. Tested and dishwasher now drains and is working good. Drain hose is fine, no cracks or leaks. Dishwasher is draining and working good.I talked to owner, he arrived as i was leaving and I let him know a little bit of labor charge and he said to go ahead and charge card on file.; saved tckt , states that autho needed"

We serviced a

LG DISHWASHER

Model n/a

Near Eden Prairie, MN 55347

Adam

Job Details: 07/07/2023

Customer complaint not draining and OE code. Unit was full of water. Put in force drain. Could hear the pump making funny noise but wasnt running. Getting correct voltage to the drain pump. Needs a new pump. Quoted blue book the. Rescheduled. ; ordrd 1 ABQ73503004 (Drain pump)