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Service History 29

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed May 6, 2022 to May 11, 2022

GE DishwasherMay 6, 2022Maple Grove, MNTechnician: Nate

Model PDW7880J00SS

Today I replaced the bad cables. Works great now.

Frigidaire DryerElectricMay 6, 2022Rogers, MNTechnician: Matt

Model FAQE7001LW0

Customer complaint is, bearing going out in the motor, rumbles a lot. Inspected and tested. Found the idler pulley has failed and the blower wheel has a big chunk of hair and lent attached to it. Also the motor does have some rumbling coming from it. Customer doesnt want to replace the motor because of cost, but approved installing new idler pulley. Installed new idler pulley and vacuumed out inside of dryer. Tested dryer and it sounds much better. Customer is just going to replace the dryer when the motor fails.

Kenmore DishwasherMay 6, 2022Rogers, MNTechnician: Matt

Model 665.13273K116

Customer complaint is, leaking water out of front of unit. Inspected and tested. Found the lower spray arm had fallen off and the door seal was bad. Also the filter is plugged solid. Installed new door seal and reattached lower spray arm and cleaned out filter. Tested dishwasher and its working great and not leaking. Dishwasher is now fixed.

“Courteous and knowledgeable”

Ben & Melissa K.
Samsung DishwasherMay 11, 2022Eden Prairie, MNTechnician: Nate

Model DW80F800UWS/AA

Hose was kinked going to garbage disposal. Replaced line with new black rubber hose 1 wide and 7/8 elbow. Drains great now. I did not use any of our supplies.

“Nate is the best. Anytime we have an appliance issue moving forward, I'm calling Omega and having Nate come out. Great guy, fixes the issue and honest. Thanks!”

Tim O.
GE DishwasherMay 11, 2022Rogers, MNTechnician: Matt

Model GDT695SSJ0SS

Customer complaint is, we do not have power to the display board. Inspected and tested. Found the UI board has failed. Board is not in stock.Part number WD21X23462. Customer approved repairs. Installed new UI board and tested. Dishwasher is working great. Dishwasher is now fixed.

“Simply awesome and pricey!!!”

Fred B.
Caloric RangeElectricMay 11, 2022Minneapolis, MNTechnician: Nate

Model RXD214

Glass came out of place, door was hanging off kilter. Some screws were missing. Got the glass back into place and added screws where they were missing, tightened all screws on lower and upper oven. Both doors work great now..

“Service made was very polite did a fantastic job was in and out and thank me”

John A.
GE RefrigeratorMay 11, 2022Long Lake, MNTechnician: Phillip

Model TBF18DWC

The compressor and evaporator fan was not running. I found the big main plug in the front was smoldering. I repaired the wires but it still did not work. I replaced the timer and it worked for a little bit. I ended up finding more wires damaged but I was not able to repair them because they go up in the cabinet.

Samsung RefrigeratorMay 11, 2022Plymouth, MNTechnician: Phillip

Model RSG257AARS/XAA

I replaced the defrost heater and defrosted the evaporator. The new heater was a title different and it was harder to install.

“Phill did a fantastic job, personal and talented service skills. We will be doing business with this firm again in the future.”

Kent M.
Maytag DryerGasMay 11, 2022Richmond, MNTechnician: Seth

I replace the blower igniter and coils. The dryer no longer makes noise and heats perfectly.

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