Service History 240 - Omega Force Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model W0TA50SAKZ0

Near Minneapolis, Minnesota 55419

Nate

Job Details: 09/19/2023

"Water got onto the dishwasher and caused it to glitch. It was a week and a half ago. Everything is dried out, works great now."

We serviced a

KITCHENAID RANGE

Model KGRS505XWH05

Near Big Lake, Minnesota 55309

Matt

Job Details: 09/19/2023

"Customer complaint is, OVEN WONT WORK AND ONE OF THE SURFACE UNITS WOULDNT SHUT OFF AFTER USE. Customer said oven is working fine. Customer couldnt get front left burner valve shut off, so they had to turn the gas off. The valve shaft is broken. Needs a new valve. Customer approved repairs. Installed new front left burner valve and tested. Burner is working great. Range is now fixed."

We serviced a

WHIRLPOOL DRYER

Model LGR5636EQ3

Near Saint Paul, Minnesota 55102

Delton

Job Details: 09/19/2023

"Found that rollers were worn out making loud rattling noise. Also belt and idler are worn. Customer approved estimate. Used rebuild kit that replaced rollers, idler, belt. Tested and dryer is running quiet and working good.

We serviced a

LG REFRIGERATOR

Model LDCS24223S/00

Near Minneapolis, Minnesota 55443

Phillip

Job Details: 09/19/2023

"I replaced the compressor, the filter dryer and updated the main control. I checked for leaks and purged the system with nitrogen. I then pulled a vacuum and recharged the system. The pressures are good and its cooling down."

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Otsego, Minnesota 55330

Phillip

Job Details: 09/19/2023

The dryer does not heat at all. We tested the heater and found the heater is bad. We quoted for the repair then replaced the heater and vacuumed out the dryer.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Minneapolis, Minnesota 55443

Nate

Job Details: 09/19/2023

"Replaced bad pressure sensor and leaky detergent drawer assembly. Ran on a quick wash. Runs great. Filled, drained, and did a final spin. Did notice that floor vibrates in laundry room, which can make washer shake a little bit. This could possibly cause a problem in future. Legs are sitting solid on floor and washer looks level."

We serviced a

GE REFRIGERATOR

Model TBX18IADBRAA

Near Plymouth, Minnesota 55442

Nate

Job Details: 09/19/2023

Ff door sitting a little low. Adjusted door with a couple washers. Freezer door has moisture below it. Found the bottom of the freezer door seal sagging. Dried water that was built up in it and used red glue to adhere seal to door. This seal isnt meant to be removed. Suggested super glue if it sags again.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Minneapolis, Minnesota 55411

Nate

Job Details: 09/18/2023

"Damper keeps opening and closing. Cant find right position. Makes a sound like a cat crying when it wants a cat treat. Also, occasionally makes a cartoon machine gun sound. I whacked it with my screwdriver and it stopped making the machine gun sound but still keeps opening and closing. Ordered new damper assembly. Coming back Thursday to install. ; ordrd 1 WPW10594329 (Damper control)"

We serviced a

GE DRYER

Model GFWS3500L0WW

Near Savage, Minnesota 55378

Delton

Job Details: 09/18/2023

"Found that the front glides are worn down to where clothes are getting caught in the drum. Also bearing is worn. Customer approved estimate. Ordering parts and rescheduling.; ordrng 1 We3m33 (Rear bearing), ordrd 1 WE03X25092 (Top glide kit)"

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297HDRS

Near Chanhassen, Minnesota 55317

Adam

Job Details: 09/18/2023

"Unit not cooling fresh food compartment properly. This is the unit has an ice maker in fresh food and is having the frost build up in the right corner. Also leaking water on the bottom of the fresh food. Explained that this a common issue but good news they have a solution. Quoted for new drain and heater kit. ; used 1 SH502 (HEATER), and 1 DA82-01415A (DRAIN KIT) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RFG237AARS/XAA

Near Minneapolis, Minnesota 55423

Delton

Job Details: 09/18/2023

fresh food evaporator fan not running. Evaporator cover is as much as the fan motor. Evaporator cover part shows not in stock. Please find part and contact owner with eta and estimate.I Could not get ahold of owner.Evaporator cover assembly DA97-11772B; saved tckt

We serviced a

LG REFRIGERATOR

Model LFXS30766S/03

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/18/2023

Unit not cooling. Customer said all of sudden was warm and wouldnt cool back down. Verified complaint unit is not cooling at all. Found the compressor is running but not cooling. Explained to customer it is common for the compressors to fail. Explained the process on getting the compressor covered. Customer already has ticket number. Talked with Phil he is ok with using a compressor from my stock and reschedule customer. I let customer know if we need anything else for approval we will let him know but usually we can get it all cover for the customer. Customer approved the 660 additional to get the unit fixed. Hooked up my gage to the low side and was at 50 psi. Unit has equalized even when its running. Unit needs a new compressor and dryer; used 1 TCA38151706 (Compressor) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Minneapolis, Minnesota 55428

Phillip

Job Details: 09/18/2023

"The customer said the washer is louder than before and does not spin the water out on larger than small loads. Today I found the baker was loose so it wobbles back and forth. The new wash plate was stuck on again. When trying to get it off the new wash plate cracked, it still works but would need to be replaced again. I removed the wash plate and found all the screws for the basket drive are loose. We no they were tight last time so they must have come loose. 2 of the 6 screw holes are stripped so the screws just keep turning. We filled the tub 1/4 way with water and even at 1/4 full the whole tub was hitting the ground. The first repair was very tough on this washer. For this to be fixed right the washer will need the 4 shocks, and new wash plate, a hub drive, the wash basket and probably a transmission. Please submit to warranty and then update the customer. If we go back please allow 2 hours. Basket W10752719Impeller W10752283Damper set of 4 W11130362Hub cam W10528947Screws need 6 WP8533953Gear case W11454734; states that autho needed"

We serviced a

BOSCH WALL OVEN++

Model HBL57M52UC/05

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/18/2023

This is a microwave and oven combo Microwave model number HMB50152UC/05 FD0005 140548Oven is the one entered in the system. The microwave is dead! oven is working properly. The microwave plugs in to the oven which blows the fuse. Dont have a fuse to replace. Also customer just used the oven so its extremely hot and I cant remove the unit to test. Called tech line about this issue. They said if it continues to happen randomly it needs a new mag. They say it drains the amps then pops the fuse. They recommend replacing the mag and he said its not a bad idea to do the switches and holder also. Let customer know what I found and that we will call them with a quote/timeframe Will need to call global microwave to see what is the swap for this mag00756419 magnetron 12038730 switch holder. ; saved tckt

We serviced a

LG MICROWAVE

Model LMHM2017ST/01

Near Minneapolis, Minnesota 55409

Nate

Job Details: 09/18/2023

"Door doesnt stay shut. It needs a new door latch, spring, and possibly a choke assembly in case the existing one breaks when taking it off. MPH says some of these are NLA. Can someone see if they can find the parts and order them after quoting customer? Also, the tray underneath has a broken latch, but customer requested I just tape that underneath with silver vent tape. It looks nice now and dont notice it. ; saved tckt"

We serviced a

GE DISHWASHER

Model PDW7380N15SS

Near Minneapolis, Minnesota 55416

Nate

Job Details: 09/18/2023

"Not draining. Found the filter and sump area full of debris. Cleaned it all out. Ran it on a cycle because cancel button wasnt cancelling it. When it got to drain, drain pump just hums. Bad drain pump. Coming back Thursday morning to replace. ; ordrd 1 WD26X10025 (Drain pump)"

We serviced a

SPEED QUEEN DRYER

Model LDEE5BGS173TW01

Near Saint Paul, Minnesota 55108

Delton

Job Details: 09/18/2023

Cannot find parts break down. Tried calling speed Queen and on hold too long.Heating element is open.Find part and contact customer with quote and eta.Call me if you have questions.; saved tckt

We serviced a

BEKO DRYER STACKED++

Model BDV7200X

Near Saint Paul, Minnesota 55102

Delton

Job Details: 09/18/2023

Found that the board is making clicking sound. And wont power on looks like there is only one circuit board in this model but the circuit diagram shows another board? Im pretty sure its just the one. Main board that has everything on it. Please vierfy and call customer with quote and ETA.Schedule 2 hours for repair. Never done it before and its stacked in a closet.Main board 2975774703; saved tckt

We serviced a

KITCHENAID RANGE

Model KGCS105GSS2

Near Minnetonka, Minnesota 55345

Adam

Job Details: 09/18/2023

Front burners not working. Customer had cleaning crew out. The cleaned the cook top removed the knobs and the front two wont go back on. Found they pulled part of the valve out with the knob. Tried to reinstalled but its busted out completely. Will need both front valves. Also one screw is stripped in the burner head. Will need to drill out stripped screw. Looks like both parts arent available. Please try to source parts and update customer accordingly. Please charge minimum labor of L14 for drilling and tapping stripped screw. RF valve 3191292LF valve 3192157; saved tckt

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Minneapolis, Minnesota 55427

Phillip

Job Details: 09/18/2023

"The customer complaint is water sits in the dispenser tray and the led is cracked on the left corner. I found the cold water is coming in slow and a part of the dispenser tray is missing. I need the whole valve assembly not just the valve and the dispenser tray. It also needs new glass lid. I advised the customer we will submit for approval then call her back to reschedule. W10919352 dispenser tray W11259006 glass lid W11172234 water valve assembly ; snapped 3 QuickPics, states that autho needed"

We serviced a

BOSCH DISHWASHER

Model SHE53T55UC/02

Near Plymouth, Minnesota 55447

Phillip

Job Details: 09/18/2023

The customer said the unit was running and then had the E15 fault. Water is leaking into the bottom. I pulled the dishwasher out and watched it fill and then run. I saw water leaking from the diverter. It will need a new diverter. I gave the customer a quote for the repair. ; ordrd 1 00751950 (Diverter assembly)

We serviced a

GE DRYER

Model HTX24GASK0WS

Near Monticello, Minnesota 55362

Matt

Job Details: 09/18/2023

"Customer complaint is, NOT HEATING. Inspected and tested. Vent is disconnected from the back of dryer and has been like that for a long time because theres a ton of lint behind the dryer. Also tenant says bats were getting in through the vent. Dryer runs, but no heat. I disassembled dryer and found the thermostat has failed. Quoted customer $324. to install new thermostat. Customer approved repairs. Installed new thermostat and vacuumed out inside of dryer. Reattached vent and tested. Dryer is heating great and cycling between 210F and 115F. Dryer is now fixed. Vent comes out on second story. I dont have service, so I cant call customer to collect. Also I would recommend customer have vent cleaned and install a new vent cover on the outside of house because its not shutting all the way and bats were getting in earlier in the year and tenant had a broom handle holding it shut so they couldnt get in. I was able to call customer and leave a message. Can you collect the balance please. ; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814QS0

Near Osseo, Minnesota 55311

Phillip

Job Details: 09/18/2023

Water was dripping into the fridge area from the freezer drain. Today I installed the new drain grommet and cleared up the ice inside the duct tower. I made sure both door shut good and tight and no air is leaking in.

We serviced a

MAYTAG DRYER

Model MISSING

Near Osseo, Minnesota 55311

Phillip

Job Details: 09/18/2023

"The dryer was making noise when it runs. We took the dryer apart and found the rear rollers were bad and the bearings were coming loose on the rollers. The idler had a belt groove. We replaced the rollers, idler pulley and belt. The dryer sounds good now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT86ESBE

Near Minneapolis, Minnesota 55414

Nate

Job Details: 09/18/2023

Water dripping down into ff section. Found the drain plugged going back into the rear wall drain. Used red glue to also seal around the foam insert and silver tape. No leaks now.

We serviced a

SAMSUNG REFRIGERATOR

Model NONE

Near Chanhassen, Minnesota 55317

Adam

Job Details: 09/18/2023

Installed heater kit from last diagnosis. Once installed tested make sure its working properly. Put in force defrost and made sure defrost kicked on. Its heating properly. Reassembled unit. Checked for error codes no errors. unit is working properly now.

We serviced a

ASKO++ DISHWASHER

Model DF1675

Near Minneapolis, Minnesota 55436

Nate

Job Details: 09/18/2023

Replaced bad door seal and uib. Now it works great.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Saint Paul, Minnesota 55106

Delton

Job Details: 09/18/2023

No power main outlet for dryer is shorted voltage is 120 should be 220 volts . We verified that power outlet plastic case is melted need a electrician.

We serviced a

LG REFRIGERATOR

Model LFXS26596S/00

Near Eagan, Minnesota 55123

Delton

Job Details: 09/18/2023

Installed new ice maker send by warranty company. Tested works great.

We serviced a

LG DISHWASHER

Model LDT7808SS

Near Eagan, Minnesota 55123

Delton

Job Details: 09/18/2023

Replaced both rails for upper rack tested dishwasher working good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Minneapolis, Minnesota 55426

Nate

Job Details: 09/18/2023

"Dishwasher has been sporadically leaking for the past year. Found a bad lower spray arm, and mineral deposit built up on door gasket. Mineral deposit under float assembly. Ran it for an hour, no leaks. Can see the lower spray arm is the arm which has gears that can sometimes bind up. Customer is going to order new spray arm, and clean off door gasket. Between now and when spray arm arrives, it dishwasher starts leaking he will open the door and see what position spray arm is in. Then will close it and open a minute later and see if its still in same position. I also recommended a dishwasher cleaner to get deposits out, since they didnt have a water softener for a year."

We serviced a

GE DRYER

Model GFD65GSSN0WW

Near Otsego, Minnesota 55330

Matt

Job Details: 09/18/2023

"Customer complaint is, BAFFLES BROKEN OFF. Inspected and found 2 baffles broken off. Installed 2 new baffles and tested. Dryer is now fixed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8MTKXKQ00

Near Minneapolis, Minnesota 55412

Phillip

Job Details: 09/18/2023

The cold control thermostat was shorting out and would not always turn the unit on. I went to Sundberg and got the thermostat then came back and replaced it. Now its working good.

We serviced a

KENMORE WASHER

Model 110.20372710

Near Saint Michael, Minnesota 55376

Matt

Job Details: 09/18/2023

"Customer complaint is, NOT WORKING PROPERLY, NOISY. NOW IT WILL NOT SPIN OUT VERY GOOD. Inspected and tested. Found the bearing is failing and its really loud in a spin. Installed new gearcase, slider, tub nut and agitator screw. Tested and washer sounds good and is working great. Washer is now fixed."

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5000SR

Near Minneapolis, Minnesota 55426

Nate

Job Details: 09/18/2023

"Ice builds up on bottom of freezer. Then it leaks onto floor after it melts. Customer replaced door seal but it still leaks. Needs new drain line and for drain to be steamed out. Old drain was plugged. Steamed it out, replaced drain, now it drains great.

We serviced a

ESTATE DRYER

Model EED4400WQ0

Near Monticello, Minnesota 55362

Matt

Job Details: 09/18/2023

"Customer complaint is, TAKES 3 TIMES TO DRY CLOTHES. Inspected and tested. Started dryer on timed dry high heat cycle and its heating and cycling between 220F and 120F and airflow on outside of house is 20mph. I disconnected vent and heat is cycling between 210F and 120F with vent disconnected and airflow on back of dryer is 31mph. Dryer is testing good and everything is working great.

We serviced a

KENMORE WASHER

Model 796.41482410

Near Medina, Minnesota 55340

Phillip

Job Details: 09/18/2023

The customer said the washer would not spin and gave the LE fault code. I ran the spin test and it did spin on the high speed. The tub and bearing feel good. I pulled the washer out and replaced the hall sensor.

We serviced a

SAMSUNG REFRIGERATOR

Model n/a

Near Saint Michael, Minnesota 55376

Phillip

Job Details: 09/18/2023

"Water is leaking down from the evaporator cover and building up under the crisper drawer. We defrosted and removed the evaporator cover. The drain was clogged. We cleared the drain and installed the new drain kit and sensor. We then pulled the fridge out and installed the new drain tube.

We serviced a

BEKO REFRIGERATOR

Model BFFD3626SS

Near Minneapolis, Minnesota 55406

Delton

Job Details: 09/15/2023

Big ice ball on evaporator back cover on left side just above crisper drawer (see picture) called beko and they said this was a service bulletin and that there is a new evaporator cover and come with new evaporator fan.Never done it before Scheduling 2 hours to defrost and repair.Refrigerator Evaporator cover w/fan 5936831300; ordrd 1 5936831300 (Refrigerator evaporator w/fan)

We serviced a

GE REFRIGERATOR

Model GYE18JSLKFSS

Near Minnetonka, Minnesota 55345

Nate

Job Details: 09/15/2023

"Icemaker got packed full of ice. Hooked up newfi, found the fresh food door has been opened a number of times. Causing ice to melt into a block, and then it damaged the auger. Ordered new auger assembly. Coming back Tuesday morning to install. ; ordrd 1 WR60X24993 (Icemaker auger)"

We serviced a

SAMSUNG DISHWASHER

Model NOTAVAILABLE

Near Minneapolis, Minnesota 55408

Delton

Job Details: 09/15/2023

"Model and serial number tag is removed. I cannot fully verify model. Customer does not have manual. Customer did go online and find image that looked like the one they have.The issue is the case break assembly, dishwasher senses there is too much water and will give OC error. Im Not %100 since i dont have part number. But part looks the same.Customer approved estimate. Ordering part and rescheduling.Scheduling extra time as I have to disconnect power, water line to pull out dishwasher.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrd 1 DD82-01373A (Case break assmebly)"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Osseo, Minnesota 55311

Phillip

Job Details: 09/15/2023

"The customer said the front drum felt seal is coming off and the dryer is louder than normal. The seal on the front of the dryer is ripping off. Either the seal needs to be replaced or the whole drum. The seal is not listed as a separate part. Is there a seal that we can find that works? The rollers and idler are good so we just cleaned them and oiled them. The blower wheel was packed full of lint again. We put it back together and ran it again. The drum still scraps against the bulk head and the motor has some vibration to it. It for sure needs either the drum or seal. If we do the repair then I would order the belt for it and the motor assembly. 1.Drum belt 6602-0016552.Dryer drum DC97-14849P3.Dryer motor assembly DC93-00101N; snapped 1 QuickPics, states that autho needed"

We serviced a

KITCHENAID RANGE

Model Kess907sss02

Near Hopkins, Minnesota 55343

Nate

Job Details: 09/15/2023

"Power surge and then user interface went dead. 120 vac coming to transformer. Either needs new transformer, PCB, or UI. Would start with transformer and uninstall if that doesnt fix it. Then UI. Uninstall if that doesnt work. Then MAIN PCB. quoted for all 3. Looks like they are NLA. DW can you try and order these for me? She is scheduled for next Friday. #W10181438, #WPW10181439, or #WPW10111628. ; schdld next appmnt for 9/22 FRI !"

We serviced a

BEKO DRYER STACKED++

Model BDV7200X

Near Minnetonka, Minnesota 55343

Adam

Job Details: 09/15/2023

Customer did say after cleaning the lint filter its better looks like still some wax on it. Customer was wondering if she could get a new one. Not sure if Beko would just cover one and send it out to her but we can definitely try. Rehooked up vent and now its venting properly. Lint filter 2972300100; snapped 1 QuickPics

We serviced a

LG REFRIGERATOR

Model LFXS28968S/08

Near Chaska, Minnesota 55318

Adam

Job Details: 09/15/2023

Unit giving FFE code and warmer temps. FFE is for freezer fan. Found that the evap fan was working. Disassembled to get to fan getting 14.4 DCV which is good. Its hard to turn by hand but does turn. Not frozen up more seized. Reassembled unit plugged in the fan is now spinning but loud. Customer said it sounded like that last time before it died. Quoted for a new fan and rescheduled ; ordrng 1 EAU63923603 (EVAP FAN MOTOR SEE MOTOR)

We serviced a

SCOTSMAN++ ICEMAKER++

Model SCCP50MB

Near Plymouth, Minnesota 55447

Phillip

Job Details: 09/15/2023

"The customer said the ice maker is making to muck ice its making noise when it make ice. When I arrived the ice maker was off and the bin was mostly full of ice. The ice scoop/bin thermostat looked fin and was in the correct position. I pulled the ice maker out and removed the top. All thermistors and thermostats are hooked up in the propped spots on the board. I started the ice maker and let run until it made and dumped the ice. The ice maker sounded normal. I called Scotsman techline and left my number for a call back. After a hour and a half they still have not called me back. I would quote the customer for a main board and bin thermostat/ice scoop holder. ; snapped 2 QuickPics, states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5000WW/AA

Near Minneapolis, Minnesota 55416

Delton

Job Details: 09/15/2023

Found that evaporator drain is clogged and frozen over. There is a huge ice block (see picture) that i cant pull out anything to make sure the defrost drain is opened. I did try and steam it from behind the refrigerator.I informed customer that it would need to be unplugged and doors left open and they will need to make sure to have towels while it defrosts. Will need drain kit which i have tuck stock.Customer is older lady and wanted me to pull out fridge and leave it unplugged for her until I come back Tuesday. I informed her that it will leak and she will need to keep moping up the water. She said it was ok.Rescheduling customer.; used 1 DA82-01415A (DRAIN KIT) from stock

We serviced a

LIEBHERR++ REFRIGERATOR

Model CS2061

Near St. Louis Park, Minnesota 55416

Nate

Job Details: 09/15/2023

"Rear of freezer frosts up once a month. Needs to have evaporator sensor and bracket relocation kit installed. Bottom freezer door hangs slightly to the left. Bottom right corner of fresh food door sticks out a tiny pit. Liebherr tech support said it would need hinges for the fresh food door to probably fix it. Thats the only thing that could potentially fix it. Was not able to explain this to customer because she was on a work call. Office would need to tell her that. They said the bottom freezer door there really isnt a fix for that. The large plastic bin for the upper freezer drawer is broken, and customer would like a quote for that too. And then it needs a sensor relocation kit. Sensor and bracket. 95902002 and 743922101. Can someone look up part number for the freezer drawer main bin, and the main hinges for ff door, and quote for all of this? Would also need 3 time blocks for the hinges and relocation kit. ; saved tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23J9011SR/AA

Near Minneapolis, Minnesota 55420

Delton

Job Details: 09/15/2023

"Got the new, correct board. Replaced board and replaced parts and did ice maker kit last time. Only been 3 days since fix but no frost or ice build up in the ice box.Refrigerator is working good.; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model IX5BBEXDS01

Near Richfield, Minnesota 55423

Delton

Job Details: 09/15/2023

Found that the refrigerator is not making ice or dispensing water. Customer has recently replaced water filter and no change. Customer said that before ice stopped it was making hallow cubes.I found that there is very low water pressure going to refrigerator. I tired to tighten and loosen water valve (see picture) and at the water shut off water trickles out slowly.Will need a plumber to replace water shut off so that refrigerator has good water pressure. Water valves on refrigerator are getting power and waster just trickles.Office: please contact management company about this. Customer will have to call back if problem still persists after the water shut off valve is fixed.; saved tckt

We serviced a

GE REFRIGERATOR

Model GTE21GTHFBB

Near Mound, Minnesota 55364

Adam

Job Details: 09/15/2023

Found water behind a the fridge. Checked inside no water building up in the drain next pulled fridge out on protective mat. Removed the back cover and found the drain pan empty but wet. Inspect the drain pan and found a hole in it. So when it gets water through the drain in the pan then it leaks. The pan looks like its unavailable. We will have to do some research. In the mean time I glued up the hole with the whirlpool red glue. Explained to home owner. Not sure if its going to work or not. Best to get a new one. Customer agrees if we can find one. Pan WR14X27592; states that autho needed

We serviced a

LG REFRIGERATOR

Model LRFCS25D3S /00

Near New Brighton, Minnesota 55112

Nate

Job Details: 09/15/2023

"Compressor not running. Control board giving error code for bad compressor. Told customer they can either go through LG and have it covered completely, or we can do it for $660. Please see attached note. ; saved tckt"

We serviced a

BEKO REFRIGERATOR

Model 20100755-09

Near New Brighton, Minnesota 55112

Nate

Job Details: 09/15/2023

"E9 Icemaker error. Needs new Icemaker. Called tech support. They said the part number is 5918690100. Marcone has it, but BB doesnt give option for Beko. Could someone get a quote to customer and schedule return visit and order Icemaker if they agree to repair?; saved tckt"

We serviced a

WHIRLPOOL GARBAGE DISPOSAL

Model W11316364

Near Mound, Minnesota 55364

Adam

Job Details: 09/15/2023

"Disposal not turning on. First checked outlet getting 120. Checked connections good just motor burnt out. Replaced garbage disposal once installed tested multiple times for leaks no leaks and working great. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2631PF4A

Near Minneapolis, Minnesota 55406

Delton

Job Details: 09/15/2023

Found that the refrigerator evaporator drain is frozen over. I defrosted drain and found that it is leaking behind refrigerator. Pulled out fridge and found that the evaporator drain was disconnected and thats why it froze over due to condensation. I attached drain and used some caulking to secure it. Tested and now it drains into drip pan and no leaks. Refrigerator is working good.

We serviced a

GE REFRIGERATOR

Model PGCS1RKZASS

Near Medina, Minnesota 55340

Phillip

Job Details: 09/15/2023

"When the customer uses the water dispenser, water comes pouring lint from underneath the fridge. We pulled the unit out on the pad. We found the water and ice dispenser lines are dried and cracked. We cut out the old lines and installed new 1/4 inch and 5/16 inch tubing. We ran it again and found no leaks.

We serviced a

GE COOKTOP++

Model MISSING

Near Medina, Minnesota 55340

Phillip

Job Details: 09/15/2023

The customer said the middle grill burner does not light and the beck left burner sparks after its light. I found the grill has a glow igniter so it just take about a minute for it to light. I started the grill and waited and it does light and heat. I cleaned the burner ignitors and the burners. Now the back right burner does not spark after its light and all burners are working good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1817LS0

Near Eden Prairie, Minnesota 55347

Adam

Job Details: 09/15/2023

Unit not cooling fresh food. Found ice build up in the evap cover in freezer. Looks like defrost isnt working. Steamed free. Put unit in defrost. Get 120 to heater and the 120 though the heater. I found the bimetal was bad. Replaced bimetal tested and working properly. Reassembled unit. Customer has lots of food and is going to put that back where he wants it.

We serviced a

LG DRYER

Model DLEX4000W

Near Chanhassen, Minnesota 55317

Adam

Job Details: 09/15/2023

"Customers dryer isnt drying completely. Tested air flow out side is 12 mph. Removed the vent from the dryer and was getting only 18. Mph which isnt good. Disassembled dryer and found a bunch lint build up next to the blower wheel. Cleared out all lint. checked heating element thats good also. Cleaned up rollers and idlers. Reassembled unit tested getting 24mph out the unit. Customer wants the vent with 4inch venting she had the the box for tight space. I let customer know it will sit out a little she was ok with that. Installed duct elbows and tested out side getting 18MPH. Unit is now working properly.

We serviced a

SAMSUNG DRYER

Model DVE45R6100W

Near Mound, Minnesota 55364

Adam

Job Details: 09/15/2023

Unit wont tumble. I could hear the motor trying to run. Disassembled unit and found a sock and handkerchief in the blower wheel. Removed clothing and inspect the wheel. Wheel looks good and no damage visible. Cleaned up rollers and reassembled. Tested unit and now its running properly.

We serviced a

LG DISHWASHER

Model LDF5545SS

Near Andover, Minnesota 55304

Matt

Job Details: 09/15/2023

"Customer complaint is, AE ERROR CODE. Customer said they were having issues with the garbage disposal and plumbing underneath the sink when this happened. Customer replaced garbage disposal and fixed plumbing issues. Inspected and tested. Found a little bit of water in the sump underneath, but not enough to trip the float and give the error. I removed the water and started a heavy cycle and watched it run for almost 30 minutes and it never leaked. I think the problem was with the garbage disposal backing up. Otherwise dishwasher is operating normal now."

We serviced a

GE DISHWASHER

Model GDT605PMM0ES

Near Plymouth, Minnesota 55442

Phillip

Job Details: 09/15/2023

The dishwasher does not drain and does not heat. I sucked the water out and found a chunk of rubber from the bottom door seal stuck in the drain hose. I then found the heater thermostat was tripped. I reset the thermostat and now it heats. I would need a heat and bottom door seal. It works for now so the customer will use it.

We serviced a

WHIRLPOOL REFRIGERATOR

Model G89FHDXWS04

Near Plymouth, Minnesota 55446

Phillip

Job Details: 09/15/2023

Water and ice is backing up into the freezer bottom. Water then leaks out from the under the freezer door seal . The defrost drain is plugged up so water cant drain down into the defrost drain. We cleared the drain grommet and cleared up all the ice. Water can now drain into the drain pan.

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Maple Grove, Minnesota 55369

Matt

Job Details: 09/15/2023

"Customer complaint is, HIGH PITCH SQUEALING. Inspected and tested. Found the idler pulley bushing was wearing out and was squealing. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. The lint filter is plugged solid with wax from the dryer sheets. I showed this to the customer and advised on cleaning or replacing before using.

We serviced a

DANBY RANGE

Model DER202BSSA

Near Saint Paul, Minnesota 55119

Nate

Job Details: 09/15/2023

"Replaced bad thermostat, then ran it on bake and it ran perfectly. Didnt have runaway temps."

We serviced a

WHIRLPOOL DRYER

Model WGD4800XQ4

Near Rogers, Minnesota 55374

Matt

Job Details: 09/15/2023

"Customer complaint is, NOT HEATING. Inspected and tested. Found the thermal fuse was open. Customer approved repairs. Installed new fuse and tested. Dryer is still not heating unless I hold the the timer. The timer has failed also. Airflow on outside of house is 35mph. Customer approved repairs. Installed new timer and tested. Dryer is heating great and cycling between 225F and 115F. Dryer is now fixed.

We serviced a

ASKO++ DISHWASHER

Model D5424

Near Eagan, Minnesota 55122

Delton

Job Details: 09/15/2023

"Customer says dishwasher still has water at end of cycle and dishes are not getting as clean. Found that there is a lot grease build up in filter. Also some grease build up inside drain hose that might of been causing slow drain. I cleaned out filter and drain hose. Suggested customer use finish dishwasher cleaner. Ran short cycle and it filled, washed and drained. Dishwasher is working good as Im here."

We serviced a

BEKO RANGE

Model SLGR30530SS

Near Minneapolis, Minnesota 55413

Nate

Job Details: 09/15/2023

"Not heating on bake. Had a bad bake ignitor. Replaced ignitor, and now it ignites and heats great."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Saint Michael, Minnesota 55376

Matt

Job Details: 09/15/2023

"Customer complaint is, COOKTOP WORKS, OVEN DISPLAY IS DEAD. Inspected and tested. Found the black wire was melted at the terminal block and the block broke when I took it apart. Needs a new terminal block and both black wires repaired. Customer approved repairs. Installed new terminal block and repaired wires. Tested and oven is heating great. Range is now fixed.

We serviced a

GE WASHER

Model WPGT9150HMG

Near Minneapolis, Minnesota 55422

Nate

Job Details: 09/15/2023

Washer squeaks. Found the impeller was loose. Tightened the bolt that holds it and ran it on a speed cycle and it sounds great now. Looks great underneath. Support rods are great too.

We serviced a

SAMSUNG DRYER

Model DV45H6300GG/A3

Near Saint Michael, Minnesota 55376

Matt

Job Details: 09/15/2023

"Customer complaint is, SQUEAKING NOISE. Inspected and tested. Found the rear 2 rollers are seizing up. The pulley is the new style with a bearing. Customer approved repairs. Installed new rear rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. "

We serviced a

KENMORE REFRIGERATOR

Model 253.56943601

Near Rogers, Minnesota 55374

Phillip

Job Details: 09/15/2023

When the doors open and close they make a popping sound. Today I replaced the door cams on both doors. Now they work much better.

We serviced a

WHIRLPOOL DRYER

Model LER5624BN1

Near Plymouth, Minnesota 55447

Phillip

Job Details: 09/15/2023

The rear fuse failed. Today we replaced the rear fuse and vacuumed up the lint. We hooked up the dryer duct and the air flow is good. The dryer is heating on all cycles.

We serviced a

KENMORE DISHWASHER

Model 66512773K310

Near Minneapolis, Minnesota 55443

Phillip

Job Details: 09/14/2023

The control panel touch pad is blank. I verified the main board is getting 120 volts. The board again is making a sound. When I was putting it back together the touch pad lodges flashed on and there was a spark. It will need the made board again and the touch pad. I was unable to locate the touch panel. Please locate the parts and contact the customer with a quote. The control board can be warranted. The customer would pay labor use j13 code and they would pay for the touch panel. WPW10457027 touch panel W10866118 control board ; states that autho needed

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA

Near Sartell, Minnesota 56377

Matt

Job Details: 09/14/2023

"Customer complaint is, THE REFRIGERATOR FAN IS MAKING LOAD NOISE AND THERE IS FROST/ICE BUILDUP IN THE BACK. Inspected and tested. Freezer temperature is 5F and FF is 36F. The FF evaporator cover is really frosted over on the outside. This is going to need the drain kit, defrost sensor and add on heater. These are all stock parts. Quoted customer $462. to install parts. Customer is going to talk to her husband and will get back to us. I advised customer that refrigerator needs to be unplugged for 48 hours before I come back and to put towels down and get a fan going. I need 2 hours if I go back for this repair. ; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPT3

Near Bloomington, Minnesota 55437

Delton

Job Details: 09/14/2023

Customer was getting 7 blink error code. Dishwasher was full of water when I was here so it appears that it stopped mid cycle. I canceled and drained out water.Found that the control board is bad and is intermittently sending power to heater.Control board shows NLA. See if part can be found and give customer estimate.There was a lot of suds and i didnt add soap. I suggested that she change the soap to Finish detergent.Control board WP8564547; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KUDC10IXWH7

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 09/14/2023

"Display is dead or will die out. Found the display working. Put unit in test mode and found that it got stuck right when I started it none of the buttons responded. Restarted unit all buttons working started a normal load. Ran for a bit then shut off. There was a service bulletin for the displays getting moisture. Explained what I found quoted for new display board and rescheduled ; ordrng 1 WPW10500177 (USER INTERFACE FOR CONTROL BOARD), ordrd 1 W11035586 (Control board main)"

We serviced a

JENN-AIR RANGE

Model CVGX2423B

Near Eden Prairie, Minnesota 55346

Adam

Job Details: 09/14/2023

Unit continues to spark even after igniting. And one knob gone. They just moved in and knew it was a problem. They also wanted it checked out. Even though it continues to ignite checked all burners lite right way and flames look great. Valves turn easily. The down draft is operating and is quiet. Over all in great shape. Found the spark module is bad and needs to be replaced quoted blue book and rescheduled ; ordrng 1 WPW10475147 (SPARK MODULE - ELECTRONIC)

We serviced a

WHIRLPOOL DRYER

Model LER5624BN1

Near Plymouth, Minnesota 55447

Phillip

Job Details: 09/14/2023

The dryer is dead and does not start. I found the fuse is bad. I dont have a fuse so I will order one and come back. ; ordrd 1 WP3392519 (Fuse)

We serviced a

GE DISHWASHER

Model CDT866P2M4S1

Near Saint Paul, Minnesota 55105

Delton

Job Details: 09/14/2023

"Dishwasher says leak detected Customer informed me that the coffee pot that sits above the counter was stuck on and leaked all over counter and onto top and bottom of dishwasher and into drip pan causing dishwasher to sense a leak.I cleaned out drip pan, tested and dishwasher starts and has been running for over 20 minutes. Dishwasher is working good.; O-emld tckt"

We serviced a

GE DRYER

Model HTX24GASK0WS

Near Monticello, Minnesota 55362

Matt

Job Details: 09/14/2023

"Customer complaint is, NOT HEATING. Inspected and tested. Dryer runs, but no heat. I disassembled dryer and found the thermostat has failed. Quoted customer $324. to install new thermostat. Customer approved repairs. Part on order. ; ordrd 1 WE04X25201 (Thermostat)"

We serviced a

KENMORE RANGE

Model 790.72502010

Near Minneapolis, Minnesota 55412

Nate

Job Details: 09/14/2023

"Taking a long time to bake, not always igniting. Found a bad bake ignitor. Replaced it, heated up to 350 in 6 minutes flat.

We serviced a

GE WASHER

Model GTW460ASJ6WW

Near Minneapolis, Minnesota 55411

Nate

Job Details: 09/14/2023

"Washer doesnt finish cycles. Keeps clicking. I hooked up the newfi device and can see it has 1114 critical lid lock failures. Lid lock is top replaced part on washer. Quoted for lid lock. Owner does most of his own repairs, he will do repair himself and get part off of Amazon."

We serviced a

KUCHT RANGE

Model n/a

Near Minneapolis, Minnesota 55416

Nate

Job Details: 09/14/2023

"Tripping breaker when on bake in first minute. Cool top didnt work recently, but now it works fine. If moisture under burner cap it can stop it from igniting. Replaced bad bake ignitor. Ignites and heats great now with no issue.

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS00

Near Hopkins, Minnesota 55305

Adam

Job Details: 09/14/2023

Installed new valve. Once installed tested multiple times for leaks. Everything is working properly now with out any leaks.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Minneapolis, Minnesota 55443

Phillip

Job Details: 09/14/2023

I replaced the water valve and tested. It now filing with hot and cold water fast. No other issues found.

We serviced a

GE REFRIGERATOR

Model GTE17GTNDRWW

Near Minneapolis, Minnesota 55437

Delton

Job Details: 09/14/2023

House is being sold and inspector said that it was leaking from ice maker behind refrigerator. I pulled out fridge and ran ice maker. Ice maker harvested and filled and no leaks. Checked all over refrigerator and no leaks. Only thing that was abnormal is that the ice maker fill tube was pulled out a little bit. I pushed it in and added caulking to ensure it is secure. Dishwasher is right next to refrigerator and i ran that and no leaks. It appears that the warped floor could of been from old previous appliances as the refrigerator and dishwasher are from 2020. No found leaks as im here inspecting the appliances.

We serviced a

BEKO DISHWASHER

Model DIT38530

Near Minneapolis, Minnesota 55424

Adam

Job Details: 09/14/2023

Installed door latch from last diagnosis. Once installed. Tested multiple times. Opening and closing properly.

We serviced a

ELECTROLUX WASHER

Model EFLS627UTT1

Near Chaska, Minnesota 55318

Adam

Job Details: 09/14/2023

Installed conveyor from last diagnosis. Once installed tested multiple times for leaks unit is working properly now. Looks like 50% of the holes are plugged. Definitely was a problem

We serviced a

ELECTROLUX DRYER

Model EFMG627UTT0

Near Shorewood, Minnesota 55331

Adam

Job Details: 09/14/2023

Unit making loud noise customer thinks something got in the blower again. Has happened before. Disassembled unit and found a sock in the blower wheel removed sock inspected everything there is light wear on the blower. Reassembled unit tested. Unit sounds a lot better now. Explained if it happens again the blower wheel will probably have to be replaced.

We serviced a

GE RANGE

Model JGSP28SEN3SS

Near Plymouth, Minnesota 55446

Adam

Job Details: 09/14/2023

Installed all parts listed. Tested multiple times and working properly. The flames are nice and normal. The left front now ignites properly. All the flames look good now. All 4 burner igniter quickly and properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1164XWS-1

Near Minneapolis, Minnesota 55435

Delton

Job Details: 09/14/2023

"Found that fuse was open and cut power. Fuse was open because microswitches were bad and shorted. Customer approved estimate to replace switches and fuse. Tested and microwave now turns on and is heating and working good.

We serviced a

HOTPOINT RANGE

Model RSS530DET3WW

Near Minneapolis, Minnesota 55407

Nate

Job Details: 09/14/2023

Bake and cook top dont work. Found the gas was shut off outside. Spoke with tenant and they will call gas company to get it turned on.

We serviced a

HAIER REFRIGERATOR

Model HA10TG218SS

Near Minneapolis, Minnesota 55414

Nate

Job Details: 09/14/2023

Water pools up every day on the top shelf of the fresh food section. Found the drain line in the freezer totally iced over. I steamed it out in the freezer until steam was coming out of the condensation drain. Then steamed from behind the fridge up into the freezer. Then poured water in the drain and it all drained great.

We serviced a

GE REFRIGERATOR

Model GSE25HSHJHSS

Near Minneapolis, Minnesota 55401

Nate

Job Details: 09/14/2023

Icemaker sporadically makes ice. When I arrived I saw the filter light was on. I checked the icemaker and saw slivers of cubes stuck in the fingers of the icemaker. Asked customer when she changed the filter last. She never has. Its been 5 years. Got her the part number and where to order filter from.

We serviced a

LG REFRIGERATOR

Model LBN22515ST

Near Maple Grove, Minnesota 55369

Nate

Job Details: 09/14/2023

"Fan has been running loud and there sometimes are black specs in the ice cubes. Icemaker itself is good. Checked for shut off valve in basement to see if its a saddle valve, but waterline to fridge is behind Sheetrock. Explained to customer that flecks are coming from the waterline somewhere, external to the fridge. I adjusted the fan so that it doesnt vibrate, and steamed out frozen condensation around the evaporator fan. Now it runs nice and quiet. All fixed."

We serviced a

SPEED QUEEN DRYER

Model ADG3LRGS111TW01

Near Saint Paul, Minnesota 55108

Nate

Job Details: 09/14/2023

"After I left they tried it, and it heated for a few minutes and stopped heating. Came back, vacuumed it out and then installed new coils. Ran it for 15 minutes and it continued to cycle and heat well.

We serviced a

LG REFRIGERATOR

Model UPFXC2466S/01

Near Edina, Minnesota 55439

Delton

Job Details: 09/14/2023

"Found that there is small frost build up on back wall of refrigerator evaporator underneath crisper drawer. Refrigerator still cooling and evaporator is not frosted over, just in that one section. Freezer has a little bit frost build all over food but found that there was ice cream bar stuck on bottom of freezer that made door not very smooth to close.Looks like its possible that door could cause more frost to build up than normal and over time make a ice block.Defrosted the build up,tested and refrigerator and freezer are cooling and working good."

We serviced a

KENMORE WASHER

Model 110.24642300

Near St. Cloud, Minnesota 56301

Matt

Job Details: 09/14/2023

"Customer complaint is, FILLS WITH WATER BUT WON'T AGITATE, SPIN OR DRAIN. Inspected and tested. Found the lid switch has failed. Customer approved repairs. Installed new lid switch and tested. Washer is working great. Washer is now fixed.

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS/AA

Near Plymouth, Minnesota 55446

Phillip

Job Details: 09/14/2023

"The rear discharge tube was pulling out of the filter plate. We found the tabs on the discharge tube are broken. I gave the customer a quote for new parts, but he did not want all new parts. I cut a piece of hose clamp and used it to secure the discharge tube.