Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed March 14, 2024 to March 18, 2024
Model EFLS627UIW0
Leaking from dispenser. Ordered new drawer for customer.
“Nate did an awesome fixing our washing machine!!! Such a nice and kind guy. He listened to my concerns and description of the problem and went right to work solving the problem!!! I would definitely recommend Omega Force!”
Linda H.
Model WM4000HWA
Bellow popped off and spring came off. Bellow got twisted. I found a section of bellow abnormally shaped. Used the steamer to get it back to factory shape. Reinstalled bellow. Also noticed a lot of detergent suds and recommended cutting back on detergent.
“Friendly knowledgeable”
Lisa V.
Model DD24DCTX7
Not draining, sumps were clogged with mineral build-up. Cleaned both sumps. Tested, drains good. Re-positioned drain hose to allow to drain better. Went through some cleaning steps with customer. Recommended water softener.
“Great service, friendly, prompt and thorough.”
Joe T.
Model MDB9959SKZ1
Have error code E1 AND F9. this is the same error code as the last time when someone came out to fix. This has the countertop air gap. I filled dishwasher and drained it and its just trickling into the garbage disposal. I bypassed air gap and hooked drain hose directly up to the garbage disposal and filled and drained dishwasher and its draining full stream into garbage disposal. I started a heavy cycle and watched it fill and drain multiple times and its draining perfectly. Looks like the problem was with the air gap. There is a high loop in the drain hose underneath the sink.
“Matt repaired a problem we've been having off and on with our dishwasher for quite a long time. Great experience and highly recommend this company as well as the technician. We will surely use them again!!”
Chad B.
Model ADB1400AGW3
Dishwasher not cleaning dishes well. Checked water hardness level. It tested 25 on a scale of zero to 25. Very hard. A white film has been on dishes. Ran through full test mode. Heater comes on, it circulates well, filled dishes with water. We did find an excess of suds. We put vegetable oil in dishwasher to get rid of suds. We found a dish rack organizer that was hanging down and stopping spray arm from spinning. Removed that so that arm can spin. Cleaned out spray arm holes that were clogged. Verified that the detergent. Ordered new rinse aid cover to be shipped to customer. Recommended rinse aid and detergent. Dishwasher works great.
“Very happy with the service! They went above and beyond to help us!”
Clem Douglas I.
Model SHXM63W55N/20
Replaced soap dispenser, tested and it pops open when testing. Dishwasher is working good.
“Overall well planned and executed encounter. Problem was explored visually in advance through a smart phone app, part was ordered and the Delton arrived with it. He installed and tested the install without a problem. Well organized and efficient company.”
Hilbert L.
Model GFW550SSN2WW
Installed accelerometer. Tested unit, checks good. Did not use other board which will be returned.
Model HTW240ASK4WS
Customer states at squeaks when it is agitating. Opened it up and found out the belt was really really loose and rubbing back-and-forth on the pulley whenever it was agitating. Replaced it with a new belt from truck stock. Tested and it seem to be working right now.
“Hyrum did a great job diagnosing the problem. Responded very quickly when the issue returned after he left as well as helping get a new unit”
Andy R.
Model AWN432SP113TW04
Makes a subtle sound. No oil or water leaking. Everything checks out good. Customer had concerns that maybe it was a bad belt or something. Belt looks good. In this case I took liberty to tell them if the belt broke in the next year there would not be a charge to replace it. Everything is good though.
“Nate was excellent. Very professional, knowledgeable and polite.”
Jon R.
