Service History 161

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed March 12, 2024 to March 13, 2024

Frigidaire FreezerMar 12, 2024Vadnais Heights, MNTechnician: Hyrum

Model FFU20F2VW0

Replaced air tower with new part. Wired in the new heater to the existing defrost heater. Tested. Seems to be working. Complete.

“Really good emphasis solving the real problem.”
Evan S.

Maytag WasherMar 12, 2024Sartell, MNTechnician: Brandon

Model MVWC565FW1

Returned with parts, installed the gear case and the clutch, found the actuator has a broken arm, replaced. Ran Calibration, cycled and test the unit works as it should.

Maytag WasherMar 12, 2024Dayton, MNTechnician: Phillip

Model MVW7232HW0

Broken striker on lid lock mechanism. Replaced with truck stock.

GE RefrigeratorMar 12, 2024New Hope, MNTechnician: Nate

Model PSS26MSTASS

Has been dripping from dispenser. Changed out generic water filter with oem that customer pre ordered. Ran a bunch of cups of water through with no drips. Cleaned gunk off of water dispenser.

“Nate is very knowledgeable and thoughtful as he serviced my appliances. His knowledge help me understand how to keep my appliances going strong.”
James T.

Whirlpool DishwasherMar 12, 2024Ramsey, MNTechnician: Matt

Model WDT730PAHZ0

Wash cycle wont run. base fills with water and skips to drying cycle. Found the circulation pump has failed. Customer approved repairs. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed.

“Fast fix, very personable”
Katarina F.

Samsung DryerMar 12, 2024Rogers, MNTechnician: Matt

Model DV365ETBGWR/A3

STOPPED MID-CYCLE. Found the belt was broken. I disassembled and inspected and rollers and idler pulley look good. Installed new belt and reassembled. Tested and dryer is working great. Dryer is now fixed.

“I really like the video diagnostic approach. When Matt arrived he was very friendly and was able to get right to work. He had the correct part and was done in 15 minutes. Great experience.”
Jamie Or Chris H.

Whirlpool DishwasherMar 13, 2024Saint Paul, MNTechnician: Hyrum

Model WDT750SAKZ0

Plastic cover on the consul was lifted up, and the adhesive pulled away, making it very difficult to press the buttons. Replace the consul with the new part that I had. Installed everything and put it back together. Tested the buttons and working much better. Complete.

“Referred for warranty repair on dishwasher. They responded promptly and worked to get issue covered for us. Repair work was performed promptly. Excellent customer service.”
Patti H.

Speed Queen DryerMar 13, 2024Hastings, MNTechnician: Delton

Model ADE3SRGS177TW01

Noisy dryer. Installed new rollers, idler pulley and glides. Dryer is quiet now. Checks good.

Kenmore RefrigeratorMar 13, 2024Watkins, MNTechnician: Brandon

Model 596.72822200

Returned with part, installed, cycled and tested the unit started cooling

“Excellent service.”
Joyce H.