Service History 163 - Omega Force Appliance Repair

We serviced a

SAMSUNG DRYER

Model DVG52M8650V/A3

Near Eden Prairie, MN 55347

Adam

Job Details: 06/27/2023

Gas leak is the complaint. Customer has had a smell from the beginning with this unit smelling like gas. Customer thought it was normal. They were getting some A/C work done and they could smell the gas. Center point red tagged it. Verified complaint let unit run for 10-15 minutes didnt really smell anything. Turned unit off removed the top and then I started to get a light smell. Disassembled to test valve couldnt find any issue. Installed coils and igniter just to test if that was keeping the valve open still getting a light smell but no bubble. Only thing I can smell like gas is the valve and all connections no leaks with bubble solution. Quoted for valve and igniter Igniter WP33002789Valve DC62-00201B; used 1 DC62-00201B (Valve) from stock

We serviced a

KENMORE REFRIGERATOR

Model 596.516731

Near Osseo, MN 55311

Phillip

Job Details: 06/27/2023

"The whole unit is not cooling good. I found the fans are running. I removed the evaporator cover l, the evaporator coil was cool but no frost. I checked the compressor. Its running but it draws 9 amps. I tried a sub 41 relay and it ran for a minute at 1.9 amps but then cycled off and back on and ran at 9 amps. It will need the compressor kit and discharge line. The line is rusty and very corroded. Compressor W10309994Discharge tube WP12866903; snapped 2 QuickPics, states that autho needed"

We serviced a

UNKNOWN WASHER

Model LXR7244PQ0

Near Minneapolis, MN 55418

Nate

Job Details: 06/27/2023

"At home for 20 minutes. No answer at door. Knocked and rang door bell multiple times. Called Sam and left voicemail message. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WGD9200SQ0

Near Edina, MN 55436

Adam

Job Details: 06/27/2023

Unit not drying. Tested airflow first. Was only getting 12 outside. Explained to customer about the airflow and that can effect whats going on. She also said it seams like it will heat for 10 minutes then the rest of the time not heat. Explained that is a symptom of bad coils. Quoted for new coils and said Ill clean the vents for free. I ran out of coils rescheduled customer for repairs. ; ordrng 1 5303931775 (COIL KIT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Plymouth, MN 55446

Adam

Job Details: 06/26/2023

Found under the crisper a bunch of water. Removed the drawers and notice the evap drain plugged. I steamed out ice but still not draining. Pulled fridge out on protective mat. Removed drain in back of fridge and found it clogged. Cleaned out drain and now water is draining properly.

We serviced a

WHIRLPOOL WASHER

Model WED560LHW2

Near Minnetonka, MN 55305

Adam

Job Details: 06/26/2023

Tenant complaint is taking long time to wash. Put unit in test mode and tested all components and no errors. Let unit run when working on dryer. Unit counted down fine but normal cycle is a hour and half. Which may be longer depending on load. Nothing wrong with unit at this time.

We serviced a

KENMORE DRYER

Model 110.686527

Near Plymouth, MN 55447

Nate

Job Details: 06/26/2023

"Not heating. Made sure airflow was good, and cleaned out vent both for bulkhead and going through the wall. Replaced bad fuses. Runs and heats great now.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Champlin, MN 55316

Matt

Job Details: 06/26/2023

"Customer complaint is, NOT OPENING THE DETERGENT DISPENSER, DISHES NOT CLEAN. Inspected and tested. Dispenser is opening, just not dissolving the pod or washing the detergent out of the dispenser. Found the circulation pump has failed. Customer approved repairs. Installed new circulation pump and tested. Dishwasher is working great. Dishwasher is now fixed."

We serviced a

GE DRYER

Model GTDP490ED2WS

Near Osseo, MN 55311

Phillip

Job Details: 06/26/2023

The customer complaint was the timer knob is hard to turn. I tried turning the timer knob and it did not feel that hard for a ge. I took the new timer out the box and put the knob on the new timer. I held it in my hands and had the customer try turning the knob. She said it felt about the same and I tried it and I agree it feels the same. She said not to replace to replace it and as long as she knows its ok. I did check the air flow and it was ok but slightly reduced. I cleaned the dryer duct and put tape around the duct behind the dryer. I did move the washer out but I verified its all hooked up and I put a zip tie back around the drain hose so its secure.

We serviced a

MAYTAG WASHER

Model Mvwx655dw2

Near Minnetonka, MN 55345

Adam

Job Details: 06/26/2023

Unit wont spin or agitate. Verified complaint unit wasnt spinning and was making a grinding noise. Disassembled top of unit and pulled hub. Hub was completely smooth and no grooves left. Quoted for replacing the hub. They approved. Installed part reassembled and tested. Unit is now spinning and agitating. Unit is on a plywood frame so it does shake.

We serviced a

LG DRYER STACKED++

Model DLGX7188WM

Near Minneapolis, MN 55404

Delton

Job Details: 06/26/2023

"Found that the hi limit is open cutting heat and front rollers are worn out and vibrating loudly and damaged roller shaft. Customer approved estimate. Replaced parts and cleaned out dryer of lint. tested and dryer now runs quiet and is cycling heat normally. Dryer is working good.

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEASG/AA

Near Maple Grove, MN 55311

Phillip

Job Details: 06/26/2023

"The customer complaint is the freezer section was warmer than normal and the ice cream was soft and the gel ice packs are soft. She said the fresh food section seems to be ok. I first took temps of the fresh food. The fresh food section was set to 37 and the temp I got after about 5 minutes was around 38 degrees, that is within range. I put my temp probe in the freezer and waited about 20 minutes. The freezer is set to minus 3 and I get minus 1.8. That is also within range. I verified the doors are shutting good, the lights are turning off, all fans work and I found no frost build up on the evaporator covers. I pulled the fridge out and verified the condenser fan is working. I cleaned up the dust and vacuumed behind it. I found no cooling issues today. I advised the customer a door could have not been closing tight or maybe it got stuck in defrost. Now its good no issues found."

We serviced a

BOSCH DISHWASHER

Model SHV66A03UC/14

Near Eden Prairie, MN 55347

Adam

Job Details: 06/26/2023

Customers complaint dishwasher not dispensing correctly and the time on the dishwasher seams longer all of a sudden. Also not clearing out the dispenser. Times are correct to user manual. Put unit on normal wash. Checked back after 15 min and found the dispenser opened but there was lots of suds in unit. Customer has too strong of soap packets. Recommend basic finish because they rinse their dishes well. I let them know the platinum and Quattro ones are meant for dirty dishes.

We serviced a

GE DISHWASHER

Model GPT225SGL0WW

Near Saint Paul, MN 55116

Delton

Job Details: 06/26/2023

Ran test mode and pump runs but slowly draining. There is something stuck in drain line. I was able to fish it out and looks like small piece of rubber that was blocking drain. Tested and dishwasher now drains fully and all functions are working good.

We serviced a

LIEBHERR++ REF BUILT IN++

Model MRB3000

Near Minneapolis, MN 55416

Nate

Job Details: 06/26/2023

"Display a week ago said 55 and their thermometer said 60 to 66. Its been that for a week. No condensation or water appearing in fridge. They turned it off. When I got here it was 77 but also off. Went through test mode. No error codes. Compressor and fans run great: Fridge never beeped or indicated high temp alarm. Frost formed on compressor while in test mode. We dont know if door got left open allowing excess frost, but said to let it run for 24 hours with two glasses of water and see how it is in 24 hours. Unit should be good now. No power outages, and fridge is on its own circuit."

We serviced a

ASKO++ DISHWASHER

Model 728605/02

Near Minneapolis, MN 55416

Nate

Job Details: 06/26/2023

"Not filling with water and giving F12 water inlet error. Found the water turned off under the sink, and the little yellow plastic filter piece had popped off in the sump. Put that back into place, turned on water, runs and circulates great now."

We serviced a

ASKO++ DISHWASHER

Model DFI664XXL

Near Shorewood, MN 55331

Adam

Job Details: 06/26/2023

Installed all parts. Tested unit multiple times for leaks. Filled and drained 6 times and let unit run for 10 minutes then reinstalled unit; tested one more time and its working great without leaks.

We serviced a

ASKO++ DISHWASHER

Model DBI663

Near Wayzata, MN 55391

Phillip

Job Details: 06/26/2023

The power button was broken on the user interface. I replaced the user interface control. The new UI is working good.

We serviced a

WHIRLPOOL RANGE

Model IGL730CS0

Near Minneapolis, MN 55429

Phillip

Job Details: 06/26/2023

The oven bake would not spark. Today I replaced the module. Now the bake is working great.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVOO4

Near Minneapolis, MN 55444

Phillip

Job Details: 06/26/2023

The compressor was bad so the fridge was not cooling. Today I replaced the compressor and the filter. I hooked the start device up to the new compressor and I plugged the fridge back in. I pulled a vacuum and recharged the system. I told the customers to wait 6-8 hours before its cold.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Saint Paul, MN 55117

Nate

Job Details: 06/26/2023

Fresh food and freezer sections warm. 55 in fresh food and 45 in freezer. Icemaker stopped working and leaky water line in door hinge. Compressor is running and hot but condenser line cool to touch. No frost on evaporator: all fans running. Told owner we could call with estimate for sealed system work but he said its old and hes going to buy new.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QW4A

Near Albertville, MN 55301

Matt

Job Details: 06/26/2023

"Customer complaint is, SAYS PF AFTER RUNNING FOR 5 MINUTES. Customer said its been doing it about 75 percent of the time. Sometimes 5 minutes in and sometimes 30 minutes in. Inspected and tested. I started dishwasher on a heavy wash cycle and ran it for 20 minutes and no PF error. Dishwasher is leaking from the door. I installed new tub gasket, splash shield kit and bottom door gasket. Tested for 20 more minutes and I did not see any more leaks.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Eagan, MN 55123

Delton

Job Details: 06/26/2023

Found that drain pump is locked up. Found that the chopper blade broke off and jammed drain pump. Removed chopper and dishwasher drains but when testing the wash motor is running loud and not pumping water to clean dishes. Needs new motor and a drain pump. Customer declined estimate and will purchase new dishwasher.

We serviced a

FRIGIDAIRE DRYER

Model FASE7073LW0

Near Eagan, MN 55122

Delton

Job Details: 06/26/2023

Customer stated that the dryer would trip the breaker mid cycle and after a few times the dryer wouldnt turn on anymore. As Im here the breaker is turned on but I do not have power on the outlet. After a few times of turning on and off the breaker, the dryer turned on and did run and heat. Found that the breaker is likely bad and would need an electrician to find out the problem. Dryer appears to work and customer will call back after electrician fixes breaker if dryer issues continues.

We serviced a

GE RANGE

Model JGB645SEK3SS

Near Big Lake, MN 55309

Seth

Job Details: 06/26/2023

I replaced the top and bracket and tested the range. It is now fixed.

We serviced a

GE RANGE

Model PB905ST1SS

Near Minneapolis, MN 55421

Nate

Job Details: 06/26/2023

Replaced bad burner. Works great now.

We serviced a

LG DRYER

Model DLE0332W

Near Clearwater, MN 55320

Seth

Job Details: 06/26/2023

The customers concern was the dryer was loud when it tumbled. Upon arrival and inspection. Ive heard the fan had gotten out of balance. I removed the front cover and found three or four dryer sheets built up on the blower assembly. I removed them and cleaned. The dryer is now quiet. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx986sihz01

Near Mahtomedi, MN 55115

Delton

Job Details: 06/26/2023

"Replaced all parts but the single water valve, Wrong single water valve part number. I replaced other parts and now the dual water valve is working but still no water. Ordering single valve and rescheduling.; ordrd 1 W10865826 (Single water valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Edina, MN 55424

Delton

Job Details: 06/26/2023

Found that the motor is locked up and not pushing water to wash dishes. Also the Diverter looks like its been leaking. Customer will think about it and call back if they want to proceed with repair. Sending estimate.; ordrd 1 W10805015 (Motor/sump assembly)

We serviced a

LG RANGE

Model LRG3061ST/01

Near Minneapolis, MN 55419

Delton

Job Details: 06/26/2023

"Found that the igniter is open and not getting hot to turn on the gas. Customer approved estimate. Replaced igniter, tested and oven preheated and is working good.Customer approved to charge card on file and pay the cc fee.; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

ASKO++ DISHWASHER

Model D5554

Near Minneapolis, MN 55436

Nate

Job Details: 06/26/2023

"New part that replaced broken nozzle didnt fix it. Also needs new Diverter motor, circulation motor, and hose that connects the two. F41 error that is either motor or heater/ in test mode confirmed heater draws 9 amps. Not circulating strong enough to get water spraying out of the top spray arm, or into cup. Upper spray arm still doesnt rotate. Please call customer with quote (attached is the part numbers). ; saved tckt"

We serviced a

GE WASHER

Model GTW335ASN2WW

Near St. Cloud, MN 56301

Seth

Job Details: 06/26/2023

I installed the new gearbox and belt. The washer worked but with a load it would not agitate in one direction. I called Josh from GE. We worked through a series of tests and found the triac had failed on the board I had 5ohms on both motor windings with no slippage or resistance when turning the gearbox manually. Please order WH22X35597 they live at the lake and only come in for laundry DO NOT SEND THE PARTS TO THE CUSTOMER. THEY ARE NOT ATOUND TO GET THEM.; saved tckt

We serviced a

JENN-AIR REFRIGERATOR

Model JUD24FCERS00

Near Saint Paul, MN 55102

Delton

Job Details: 06/26/2023

"Leaking at valve when calling for water for the ice maker. Found that the line was not pushed all the way into the John guest fitting on the water valve. I seated line fully into valve, ran test and no leaks. Ice maker fills and no more leaks. Refrigerator is working good.Could not run card. No internet. Please contact customer and collect payment.; saved tckt"

We serviced a

MAYTAG DRYER

Model DG180

Near Champlin, MN 55316

Matt

Job Details: 06/26/2023

"Customer complaint is, HUMS AND WONT START. Inspected and tested. Found the motor is seized up. Quoted customer $490. to install new motor and blower wheel. Customer approved repairs. Parts on order. ; ordrd 1 Y303836 (Blower wheel) and 1 W10410999 (Motor)"

We serviced a

KENMORE RANGE

Model 790.74404

Near Albertville, MN 55301

Matt

Job Details: 06/26/2023

"Pulled board out to send in to be refurbished. ; saved tckt , states that autho needed"

We serviced a

LG WASHER

Model WT5170HV

Near Eden Prairie, MN 55347

Adam

Job Details: 06/26/2023

Customers complaint is unit stinks. Customer tried to remove the agitator plate but could remove so they called us. I also couldnt removed with out possibly damaging. Quoted customer for a complete clean. I will removed the basket and I can hose it all down and scrub it labor n15. Let customer know there is a chance of breaking the agitator also. He would like me to order it just in case and come back. Coming back Thursday with agitator and cleaning supplies ; schdld next appmnt for 6/29 THU !

We serviced a

ASKO++ DRYER

Model 591236/02

Near Minneapolis, MN 55405

Nate

Job Details: 06/26/2023

"Motor ramps up slowly when it starts and a few times hasnt started and smells like burning electrical. Spoke with Asko, either a capacitor or motor and capacitor. Quoted for cap and said I would start with that. If that doesnt fix it would also install motor. Would need 2 hours, and oven cart. Access panels behind dryer to disconnect. Part numbers are 565122 and 441459. Please order parts and call customer to schedule return visit. ; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model GGW9250PL3

Near Saint Paul, MN 55130

Nate

Job Details: 06/26/2023

"Dryer stinks like gas when not in use. Tested dryer gas connection points and found a leak at the valve itself. Quoted for new assembly. Quote attached. Told them I could go pick it up and be back in 20 and do repair today if they would like. Since it takes awhile to take dryer apart. They said to go ahead with repair. Repaired it with new valve, cleaned out lint, and oiled rollers. Runs great. Quieter now too. Tested all connections for leaks. No leaks when off. ; ordrd 1 279923 (Gas valve assembly)"

We serviced a

BEKO++ REFRIGERATOR

Model BFFD3626SS

Near Minneapolis, MN 55432

Phillip

Job Details: 06/23/2023

There was a dent and scratches on the door. I replaced the lower right door. I also leveled the top of the doors for the customer.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPBC2278UF7

Near Saint Joseph, MN 56374

Seth

Job Details: 06/23/2023

Fridge not cooling. Failed evap fan has failed. There was moisture leaking inside the FF section. I pulled the condenser cover and found water from the failed evap drain had been running between the liner and insulation spraying on the wall when it hits the fan. They declined repairs as the drain defect is not fixable.

We serviced a

KENMORE DISHWASHER

Model 665.15693K210

Near Sartell, MN 56377

Seth

Job Details: 06/23/2023

Leaking diverter seal. I replaced the seal and tested the DW. It no longer leaks.

We serviced a

LG REFRIGERATOR

Model LMXC23796S/00

Near Lino Lakes, MN 55038

Phillip

Job Details: 06/23/2023

The fresh food fan was loud after the unit was turned off and then turned back on again. Most likely the moisture around the fan damaged the bearing. Today I replaced the fresh food fan.

We serviced a

GE REFRIGERATOR

Model PYE23KSDDSS

Near Maple Grove, MN 55311

Matt

Job Details: 06/23/2023

"Customer complaint is, MAKES A LOT OF NOISE AND NOT COOLING IN THE REF. FREEZER IS FINE. Customer said its been inconsistent temperatures in the FF compartment and seems to be working now. Inspected and tested. Freezer temperature is 2F and FF is 37F. It sounds like the FF evaporator fan has been loud in the past. Installed new FF evaporator fan and tested. Refrigerator is now fixed.

We serviced a

ELECTROLUX MICROWAVE

Model ew30so60qsdy

Near Eagan, MN 55123

Delton

Job Details: 06/23/2023

Started unplugging items and found that the control touch panel is causing it to short out. Due to the cost of parts customer declined and will replace unit.

We serviced a

GE REFRIGERATOR

Model SIDE BY SIDE

Near Roseville, MN 55113

Phillip

Job Details: 06/23/2023

The customer complaint is at times there is frost and excessive moisture on the package of food in the freezer. I took temp in the freezer and it was below 0. The fresh food coldest temp was 35. When the freezer is set that cold and with the higher humidity its normal to get some frost on the packages of food. The fans work good and nothing in the fresh food is freezing. I set both knobs to 5. Advised to wait 48 hours for the new temps to stabilize.

We serviced a

WHIRLPOOL RANGE

Model G7CG3064XS00

Near Minnetonka, MN 55345

Adam

Job Details: 06/23/2023

Unit not lighting front left burner always. Verified complaint it didnt always light. Found the igniter was really close to the burner cap and not transferring the spark enough for the gas to always ignite. Adjusted igniter and now its lighting great.

We serviced a

GE DRYER

Model GTDP220GF4WW

Near Minneapolis, MN 55419

Adam

Job Details: 06/23/2023

Unit not drying. Takes multiple loads. Found the dryer vent completely blocked up. Quoted for vent cleaning. Customer approved cleaned out vent and now getting 20mph out the vent outside. Tested all cycles and working great

We serviced a

FRIGIDAIRE DISHWASHER

Model FGBD2431KQ1

Near Maple Grove, MN 55369

Matt

Job Details: 06/23/2023

"Customer complaint is, NOT SPRAYING. Inspected and tested. Found the circulation pump is just humming, but not circulating water. Also the water valve is cracked and leaking and the drain pump is chattering when it drains. Customer declined repairs and is going to replace the dishwasher."

We serviced a

AMANA REFRIGERATOR

Model ARS9169AS

Near Shakopee, MN 55379

Adam

Job Details: 06/23/2023

Customer said randomly will get stuck off and get warm. Then will start working again. When I arrived everything is working properly. Good frost pattern. Fans running compressor running good. Coils clean. Everything is testing good. Sounds like its getting stuck in defrost. Quoted for repairs. Owner approved. Installed parts and unit is working properly now.

We serviced a

MAYTAG RANGE

Model MER6600FZ1

Near Big Lake, MN 55309

Seth

Job Details: 06/23/2023

Long pre-heat times. I tested the range it pre-heated in the time noted by Whirlpool. It preheated in 12 minutes. Unit is working as designed.

We serviced a

LG RANGE

Model LRQ30968T/00

Near Minneapolis, MN 55407

Phillip

Job Details: 06/23/2023

The oven was very slow to heat up in bake. I found the bake ignitor was weak. The f11 only happen one time and is ok today. I quoted for the ignitor and then replaced it. The oven is heating up now in bake.

We serviced a

JENN-AIR RANGE

Model JGS8750ADS

Near Minneapolis, MN 55442

Matt

Job Details: 06/23/2023

"Customer complaint is, OVEN WILL NOT HEAT FAST. Inspected and tested. Found the bake ignitor has failed. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Minneapolis, MN 55444

Matt

Job Details: 06/23/2023

"Customer complaint is, GASKET AROUND THE FRONT OF THE DISHWASHER IS LOOSE ON THE BOTTOM; DOESN'T SEEM TO DRY THINGS SOMETIMES. Inspected and tested. Found the door gasket had come out of the track on the bottom right corner. Gasket is not damaged and looks good. I reseated it in the track and its nice and tight. I ran dishwasher through service diagnostics mode and everything was working and heater came on and no errors. The rinse aid dispenser is empty. I advised customer on using rinse aid regularly for better drying results."

We serviced a

SAMSUNG RANGE

Model NE63B8211SS/AA

Near Monticello, MN 55362

Seth

Job Details: 06/23/2023

"I replaced the mangled door, and tested and it opens as designed. The range is now fixed."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US4A

Near Monticello, MN 55362

Seth

Job Details: 06/23/2023

"I replaced the failed lower spray arm and tested the dishwasher. It had great pressure, it filled to the appropriate level, and drained and heated. The dryer is working as designed."

We serviced a

GE LAUNDRY CENTER++

Model GUD24GSSM1WW

Near Monticello, MN 55362

Seth

Job Details: 06/23/2023

This laundry center was destroyed. There was holes in the outer tub and it had been leaking water as well as there were chunks in the pump. Not allowing it to drain. I pumped all the water out. Customer will replace the unit.

We serviced a

HAIER REFRIGERATOR

Model HA10TG21SS

Near Minneapolis, MN 55414

Phillip

Job Details: 06/23/2023

The customer said the fresh food section is not cooling but the freezer is. I found the evaporator fan is not working and there is frost build up all over the evaporator. I completely defrosted the evaporator and frost around the fan. The fan is now working. The defrost drain was plugged up and would not drain. I had to pull the evaporator out of the way so I could access the drain. I defrosted the drain so now water can drain. The air supply ducts in the fresh food section were iced over. I had to remove the tower and defrost the supply ducts. Now I get air flow in the fresh food. I advised the tenant to not over pack the freezer. Its likely the freezer door would not sit right so warm air leaked in and caused all the frost build up.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS01

Near Minneapolis, MN 55418

Phillip

Job Details: 06/23/2023

The complaint is the refrigerator is leaking water on the floor. I opened the freezer door and found ice on the bottom of the freezer. I removed the ice and found the defrost drain was plugged up. When it goes into defrost it was melting the frost off the coils and the water then has no where to go. The bottom was building up with ice and eventually water was leaking out past the door. I cleared the ice and defrosted the drain. Water is now draining into the pan below.

We serviced a

GE RANGE

Model JGB280SEN4SS

Near Minneapolis, MN 55406

Delton

Job Details: 06/23/2023

"Customer says they will smell a hint of gas when walking by range even when it is not in use, but not all the time. I checked all gas connections with bubbles and did not find any leaks. Checked cooktop and no bubbles. I cannot find any gas leak as im checking connections. I explained that if it keeps happening to call the gas company and see if the gas leak coming from anywhere else because the gas pipe comes up though the floor. Range is working good and i did not find any leaks as im here."

We serviced a

SAMSUNG RANGE

Model NY58J9850WS/AA

Near Minneapolis, MN 55447

Adam

Job Details: 06/23/2023

Unit when opening the top door works fine when opening the door as a complete you have to lift up. Found the latch is catching. I lubed up the latch and tested now its working properly. Quoted customer for a new latch they will think it over and let us know.

We serviced a

GE FREEZER

Model FUF14QRRAWW

Near Maple Lake, MN 55358

Seth

Job Details: 06/23/2023

"Customer complains freezer was too warm. Upon arrival and inspection I spoke with a customer and found the the freezer was in the garage. He mentioned that the compressor was very hot to the touch. The freezer is improperly loaded. I checked all the fans, and compressor were running great. There was frost on the evaporator and the temps were 4f."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA

Near Maple Grove, MN 55369

Phillip

Job Details: 06/23/2023

The fridge was not cooling good. The condenser fan was not running so the compressor was over heating. I replaced the condenser fan assembly and the new fan is working good.

We serviced a

WHIRLPOOL DISHWASHER

Model Wdf560safw0

Near Saint Paul, MN 55104

Delton

Job Details: 06/23/2023

Replaced motor/sump assembly. Tested and all functions are working good and no errors. Dishwasher is washing and working good.

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Plymouth, MN 55446

Adam

Job Details: 06/23/2023

Unit not tumbling. Removed the kick plate and found the belt flipped over so it was just sliding. Corrected the belt. Then tested. Let unit run for 5 minutes and it is working great.

We serviced a

WHIRLPOOL REFRIGERATOR

Model FRS3R5EMBC

Near Rosemount, MN 55068

Delton

Job Details: 06/23/2023

"Compressor is humming and not starting. Used the beefy start relay and compressor still just hums and wont turn over. Bad compressor. Refrigerator is side by side and probably not worth it to repair.; saved tckt , states that autho needed"

We serviced a

SAMSUNG WASHER

Model WF45R6100AW/US03

Near Saint Michael, MN 55376

Matt

Job Details: 06/23/2023

"Customer complaint is, DOOR BOOT HAS COME LOOSE. Inspected and tested. The door bellow somehow got sucked into the machine and the drum wore a hole through it. I ran it through a spin cycle and it sounds great. Needs a new door bellow. Quoted customer $444. to install new bellow. Customer approved repairs. Part on order. ; ordrd 1 DC64-03788A (Door bellow)"

We serviced a

LIEBHERR++ REFRIGERATOR

Model HC2062

Near Eden Prairie, MN 55347

Adam

Job Details: 06/23/2023

Unit will randomly get warm and alarm will go off and customer shuts unit off and back on and it works for a while. When I was there the alarm wasnt going off. Called tech line we tested the sensors and all functions. Tech line said the alarm could have been from the water filter which the code was on for. Also he said some times it if it defrost for to long it could make it warm in there. He said to replaced the board and all freezer sensors. Explained what I found with tech line. Im not able to find parts on this unit. Will need to source and call back customer; states that autho needed

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA08

Near Minneapolis, MN 55417

Delton

Job Details: 06/23/2023

Found that it needs the drain kit with heater. Customer approved estimate. There is so much ice build up that i cant pull off cover and stopped the evaporator fan.. Customer will defrost 24/48 hours in advance. Customer approved estimate.; ordrd 1 Da32-10104n (Sensor) and 1 DA82-01415A (Drain kit) and 1 Sh502 (Heater)

We serviced a

GE RANGE

Model PGS950SEF4SS

Near Minneapolis, MN 55409

Phillip

Job Details: 06/23/2023

"The main touchpad display is flashing the time, but none of the buttons work. I remove power and remove all the connections to the board and put everything back up but its still doing the same thing. The control lock is not locked. The user interface is just non-responsive. It will need the user interface board assembly. I gave the customer a quote and ordering the part from Marcone. WB27X21183; ordrd 1 WB27X21183 (CONTROL BOARD - MAIN, SIGNAL, TEXT, TOUCH, ETC.)"

We serviced a

BOSCH DISHWASHER

Model SHPM78Z55N/01

Near Orono, MN 55356

Adam

Job Details: 06/23/2023

Customer complaint was unit was not draining and a motor is loud. Found the drain pump is loud. Nothing is stuck in drain pump or at least any more. Customer will need a new drain pump. Quoted blue book then rescheduled. Text notes number with 15 minute heads up. Owner will be gone and some one is house sitting; ordrd 1 00631200 (Drain pump)

We serviced a

FRIGIDAIRE DRYER

Model NOTAVAILABLE

Near Minneapolis, MN 55406

Delton

Job Details: 06/23/2023

Frigidaire dryer blower wheel broke off shaft so blow is not spinning to push out air and wont dry clothes. Model and serial number tag rubbed off. I tried to pull off blower housing but since its broke it couldnt get off the hosuing from the motor shaft. It is possible that motor would need to be replaced as well.Can you find the blower housing part number and motor part number for this common model?I called customer and informed him that it might not be cost effective if motor would have to be replaced as well. I think we used to truck stock these parts PW would know the part numbers.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

BOSCH DISHWASHER

Model SHX5AVF5UC/22

Near Long Lake, MN 55356

Adam

Job Details: 06/23/2023

Unit beeping and not starting. Verified complaint would shut the door and wont do anything will just beep. Tested the door lock and found its not engaging. Lubed up unit and tested and started to work. Quoted customer blue book for new latch. He wants to wait and see if this works. Added photo of estimate ; snapped 2 QuickPics

We serviced a

GE DRYER

Model DDG7188PKLWH

Near Dayton, MN 55327

Matt

Job Details: 06/23/2023

"Customer complaint is, IGNITER GLOWS BUT DOES NOT IGNITE. Inspected and tested. The burner ignited the first 3 times it cycled and then only the igniter would glow, but not ignite. I hear clicking from the coils, but its not opening the valve. Looks like it needs new coils. This is a really old dryer and I cant find this model number on Dey. Dana can you see if you can find this coil kit and ignitor and talk to Phil about how to handle this with his friends. If I go back for this repair, I need 2 hours. ; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Elk River, MN 55330

Matt

Job Details: 06/21/2023

"Customer complaint is, ICEMAKER NOT WORKING IN FRZ. Inspected and tested. Freezer temperature was 11F, but customer had removed some stuff before I got here and had the door open. I tried cycling the ice maker, but nothing happened. I removed the ice maker and it was full of cubes and looked like it was jammed. I cleaned out all the cubes and reinstalled and ice maker cycled, but did not fill with water. I cant get the ice maker to cycle by jumping it. I can get the water valve to turn on and start filling by jumping the valve. The ice maker has failed. Customer approved repairs. Ice maker cycled and filled with water. Ice maker is now fixed."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Otsego, MN 55330

Matt

Job Details: 06/21/2023

"Customer complaint is, DRYER IS SQUEAKY. Inspected and tested. Found the idler pulley was seized up. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Sartell, MN 56377

Seth

Job Details: 06/21/2023

"Fridge not cooling. The evaporator is frosted over, it was set up in ADC defrost mode. I adjusted the defrost settings she will defrost it and if it needs the board she will call us.

We serviced a

GE REFRIGERATOR

Model GWE23GENDS

Near Monticello, MN 55362

Seth

Job Details: 06/21/2023

Customer is concerned with the door close. He tightened up the handle and the mullion rest was loose. I tightened up the rest and leveled the fridge. It is now closing as designed.

We serviced a

MAYTAG WASHER

Model MVWC3OOVWI

Near Monticello, MN 55362

Seth

Job Details: 06/21/2023

"Leaks and the body of the washer is not on. Plan arrival and inspection. I found the written screws on the back plate, causing the machine to not lock into place. Replaced the missing screw and adjusted the mounting tabs and reinstalled the cabin. I tested it with four towels and it works great... the washer is fixed ."

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M807SR/AA03

Near Lakeville, MN 55044

Delton

Job Details: 06/21/2023

Upper ice box will intermittently make ice and then melt. Freezer is 66 degrees and refrigerator is 42.Looks like there is a sealed system leak but there is no frost patten on the freezer evaporator and maybe %10 frost pattern on fresh food evaporator. I informed customer that there is a leak somewhere but since its still under 5 year sealed system warranty I referred him to contact Samsung to get it fixed under that.

We serviced a

GE DISHWASHER

Model PDT715SYNFS

Near Victoria, MN 55386

Adam

Job Details: 06/21/2023

Installed new part from last diagnosis. Tested unit and made sure everything is working properly.

We serviced a

LG RANGE

Model LRG4115ST/00

Near Oak Grove, MN 55303

Matt

Job Details: 06/21/2023

"Customer complaint is, F9 ERROR CODE. WHEN IT DOES WORK, ITS NOT SHOWING CORRECT TEMPERATURE. Inspected and tested. F9 is a no heat error. Temperature sensor tested good at 1,078 ohms. Convection fan is working great. Found the bake ignitor is weak. Customer approved repairs. Installed new bake ignitor and tested. Oven is working great. Oven is now fixed.

We serviced a

GE MONOGRAM++ REF BUILT IN++

Model ZISS420DRJSS

Near Maple Grove, MN 55311

Phillip

Job Details: 06/21/2023

The compliant is there is a clicking sound from the fresh food section. I found the temp control damper had failed again and was noisy. The customer said an hour after I left the whole unit stopped cooling. I dont know why this is. I replaced the damper control assembly. The lights had shut off while I was working on it. I reset the power and now its cooling and all the fans are working but the lights did not come back on yet. I waited 29 minutes and then the lights came back on. It is cooling now.

We serviced a

SAMSUNG DRYER

Model DV350AGT/XAA04

Near Chaska, MN 55318

Adam

Job Details: 06/21/2023

Cleaned dryer vent. Lots of lint cleared out was getting under 10 before now 17 mph. 24 out of unit. Its a longer dryer vent over 20 feet. Unit is now heating and working properly

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Plymouth, MN 55446

Phillip

Job Details: 06/21/2023

"When the dryer runs it makes a loud squeal. I removed the front and the drum. I found the rear rollers were failing and the idler is loud. I quoted for the repair kit. I installed all the parts of the kit. The dryer sounds good now.

We serviced a

LG WASHER

Model WM2487HWMA

Near Lakeville, MN 55044

Delton

Job Details: 06/21/2023

Not draining. Found that the drain trap was clogged with pet hair and debris. I showed customer and customer cleaned it. Tested and washer drains and is working good.

We serviced a

KENMORE WASHER STACKED++

Model 110

Near Eden Prairie, MN 55344

Adam

Job Details: 06/21/2023

Customer bought unit off of facebook brought it back and washer wont spin and drain. Verified complaint unit fills but doesnt spin. Found the lid lock was busted. Bypassed the lidlock and all functions work. Quoted for lid lock then installed part. Reassembled then tested unit. Its working properly now .

We serviced a

WHIRLPOOL DRYER

Model WED7300XW0

Near Plymouth, MN 55447

Phillip

Job Details: 06/21/2023

"The customer said the dryer tumbles but does not heat. I verified the dryer does not heat. I took it apart and tested the heating element. The heating element is bad and both drum seals have fallen off. I gave the customer a quote for the repair and for cleaning the dryer and glueing the seals back on. I vacuumed out a ton of lint, replaced the heater and glued the the seals back on. I started the dryer and it does heat. I went outside and tested the air flow. The air flow is not real good. I advised them to have it cleaned.

We serviced a

SAMSUNG WASHER

Model WF42H5000AW/A2

Near Minneapolis, MN 55406

Delton

Job Details: 06/21/2023

Washer is stacked. Found that shocks are worn out and tub shakes too much and washer will think its out of banalce and not go into high speed spin. Gave customer estimate. Customer will think about it and call back.

We serviced a

LG WASHER

Model WM3997HWA/01

Near Minneapolis, MN 55447

Phillip

Job Details: 06/21/2023

The customer said the washer does not finish the cycle and water is left in the bottom. I started the drain cycle and the drain pump is loud and it does not drain the water. I verified the pump impeller is stripped and the pump needs to be replaced. I quoted the customer for the repair. I vacuumed the water out and replaced the drain pump. The washer is working great now.

We serviced a

WHIRLPOOL DISHWASHER

Model FBD2400KB5B

Near Minnetonka, MN 55305

Adam

Job Details: 06/21/2023

Tenants complaint; unit not drying. Verified complaint and found the heat dry/air dry button was in the middle. Flicked it to heat dry and now its heating properly. Forced through the cycles and everything is working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Plymouth, MN 55446

Phillip

Job Details: 06/21/2023

The upper rack rails were falling apart. I gave the customer the quote for the repair. I replaced the upper rack rails and I found and removed 4 ball bearings from the sump assembly.

We serviced a

LG WASHER

Model WT7600HWA

Near Dayton, MN 55327

Matt

Job Details: 06/21/2023

"Customer complaint is, GROWLS WHEN FILLING, WATER LEVEL HAS DECREASED. Inspected and tested. Found both water valve filters were plugged. Cleaned out both filters and tested. Washer is filling great and sounds good. Washer is now fixed."

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061US/AA

Near Maple Grove, MN 55369

Matt

Job Details: 06/21/2023

"Customer complaint is, ERROR MESSAGE FOR LEAK DETECTED, THOUGH NO LEAK IS APPARENT AND DISHWASHER IS CURRENTLY EMPTY. Customer had dishwasher breaker off because it was continuously running the pump. Inspected and tested. I pulled dishwasher out and pan underneath was dry and no sign of water. I started dishwasher and ran it for about 45 minutes and it never leaked or gave any errors. I recommended customer try using less soap or trying a different brand of soap."

We serviced a

IKEA DISHWASHER

Model IUD7555DSI

Near Hopkins, MN 55305

Adam

Job Details: 06/21/2023

Not washing dishes. Everything works beside the motor. Fills drains and heats. Put unit in test mode still no luck with the motor. Getting voltage to the motor, but motor isnt operating. Unit needs a new motor assembly. Quoted customer blue book. They want to talk it over.

We serviced a

KITCHENAID TRASH COMPACTOR

Model KUCC151LSS0

Near Annandale, MN 55302

Seth

Job Details: 06/21/2023

I serviced and greased the trash compactor as well as installed the new revised start kit. The compactor is working as designed.

We serviced a

GE REFRIGERATOR

Model CYE22TSHHSS

Near Eagan, MN 55123

Delton

Job Details: 06/21/2023

"found that the fresh food evaporator fan is bad and not spinning. Also found that evaporator drain is clogged and not draining into drip pan. Also door mullion is not hitting guide to flip it closed. Customer approved estimate. Replaced evaporator fan, unclogged evaporator drain tube and adjusted door guide, and now it flips closed everytime. Also did software update to refrigerator. Refrigerator is now cooling and working good.

We serviced a

SAMSUNG DRYER STACKED++

Model DV42H5200EP/A3

Near New Brighton, MN 55112

Phillip

Job Details: 06/21/2023

The dryer squeaks when it runs and even when it shuts off and the drum comes to a stop. I verified the noise when I ran it and the customer had a video record verify the noise. I disassemble the dryer and checked the rollers and the idler pulley and found that the idler pulley was the culprit. I gave the customer the estimate for the repair and then I replaced the idler pulley and oiled the other rollers. The dryer sounds really good now.

We serviced a

WOLF++ COOKTOP++

Model SRT486G

Near Annandale, MN 55302

Seth

Job Details: 06/21/2023

I cleaned and adjusted all six burners. They now have light and re-light as designed.

We serviced a

GE WASHER

Model GCWP1800D1WW

Near Minnetonka, MN 55305

Adam

Job Details: 06/21/2023

Customer complaint notes button not working. Washer was a dial that you pull out to start. The timer itself is loose so you cant change the cycle or start. Found the panel itself is busted at the clips. The timer seams ok. Added a screw to the front of the panel to the timer to help hold the timer in place. Explained to owner. This fix could be a one time fix or 2 year. Quoted for new back panel. He is going to check it out and let us know. He was thinking of replacing it soon so he might let it run till the next issue.

We serviced a

LG DISHWASHER

Model LDF7774STP

Near Buffalo, MN 55313

Seth

Job Details: 06/21/2023

LE error pump is free but it does not see movement. Part is on order..; ordrd 1 AJH72949004 (Sump)