We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Elk River, MN 55330
Matt
Job Details:
10/28/2022
"Customer complaint is, FRZING ON BOTTOM TRAY. Inspected and tested. Found the freezer defrost drain was plugged. I defrosted freezer and cleaned out drain. Also the side lights in the FF compartment and freezer light dont work. Quoted customer $318. to install new freezer light module. Customer approved repairs. Installed new freezer light and still didnt fix it. I tested the 4 lights in the FF compartment and they were good. Needs a new LED board. "
We serviced a
KENMORE DISHWASHER
Model 665.13042K113
Near Elk River, MN 55330
Matt
Job Details:
10/28/2022
"Customer complaint is, DISHWASHER CYCLE DOES NOT RUN. THE CONTROL PANEL LIGHT IS ON BUT IT DOES NOT RUN. Inspected and tested. Found the circulation pump has failed and the diverter assembly is all corroded up and doesnt seem to be changing back and forth."
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model AGQ6000ES4
Near Elk River, MN 55330
Matt
Job Details:
10/28/2022
"Customer complaint is, TUMBLES, NO HEAT. Inspected and tested. Found the thermal fuse had blown. Installed new thermal fuse and tested. Dryer is heating great and cycling between 215F and 115F on high heat. Dryer is now fixed. ; used 1 6931EL3003D (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD5510VQ1
Near Champlin, MN 55316
Matt
Job Details:
10/28/2022
"Customer complaint is, ONLY TIMED DRY WORKS. DOES NOT WORK ON HEAVY DUTY, TAKES 3 OR 4 HOURS TO DRY. Inspected and tested. Found the timer has failed. I can get it to heat when I hold the timer, but stops when I let go. When it is heating, the heat spiked to 270F before I shut it off. The vent needs to be cleaned. Quoted customer $410. to install new timer and $100. to clean vent. Customer approved both. Cleaned out vent and ordering timer. Airflow on outside of house is now 22mph and back of dryer is 35mph. Installed new timer and tested. Dryer is heating great and cycling between 235F and 105F on high heat. Dryer is now fixed."
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE540HOESO
Near South Haven, MN 55382
Seth
Job Details:
10/28/2022
Bake not working. Failed element is on order. Call and schedule my calendar is broken; ordrd 1 W10779716 (Element)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE6234DQ2
Near New Hope, MN 55427
Phillip
Job Details:
10/28/2022
The customer complaint was the washer is leaking. I removed the from cover and filled the washer. Water started to leak out the drain pump. I also found the dryer duct was disconnected. I quoted for the whole repair. I replaced the drain pump and taped the dryer duct so it wont come off again. I vacuumed up the lint build up.
We serviced a
AMANA REFRIGERATOR
Model DRB1801AW
Near Eden Prairie, MN 55347
Nate
Job Details:
10/28/2022
"Fresh food and freezer are room temperature. Compressor is running, really hot, all fans running but zero frost on evaporator. Sealed system issue. DW can you please call Advantage and let their office know. ; saved tckt , states that autho needed"
We serviced a
SAMSUNG DRYER- GAS
Model DV42H5200GP/A3
Near Wayzata, MN 55391
Phillip
Job Details:
10/28/2022
The customer complaint was the dryer is very loud. I started the dryer and verified the noise is not normal. I took the dryer apart and found the idler pulley wheel was very stripped out and fell off the shaft. I replaced the idler pulled and oiled the rollers. The dryer sounds better and now just makes the normal sounds. ; used 1 DE634A (PULLEY) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS00
Near Long Lake, MN 55356
Phillip
Job Details:
10/28/2022
This is a built in refrigerator and Wright Hennepin does not cover built in so nothing is covered on it. The customer complaint is the fresh food is not getting to set temp and the over temp alarm is going off. The freezer is set to minus 10 and the fresh food was on max coldest setting. The freezer showed minus 10 and the fresh food showed 51. I found the cold air return was blocked so the fresh food was not getting good air flow in the section. There is frost and ice build up only on the right side of the evaporator and in the air ducts. A door may have been left ajar and allowed warm air to leak in and cause the frost and ice build up. The evaporator has normal amount of frost. The evaporator fan is working fine. The defrost is working fine. After I cleared the supply and return duct the air flow is better. Theirs a small chance it has a sealed system issue but as of today the evaporator looked good. Sometimes ice accumulating on the right side of the evaporator can be caused by a low charge which is caused by a leak in the sealed system.
We serviced a
GE DISHWASHER
Model GDT695SFL3DS
Near Osseo, MN 55311
Adam
Job Details:
10/28/2022
Installed display board and control board from last diagnosis and now unit is working properly. Ran unit on every cycle and it worked great.
We serviced a
GE RANGE- ELECTRIC
Model PB975BM2BB
Near Maple Grove, MN 55311
Phillip
Job Details:
10/28/2022
The customer complaint was the center ring on the front right burner was not working. I turned on the burner and verified the center ring was not coming on but the other 2 were. I had the customer cut the power. I lifted up the top so I could test the element. After testing the center ring I found it was bad. I replaced the burner element. The customer turned the power back on and I tested the burner. All is working good now.
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Minneapolis, MN 55411
Nate
Job Details:
10/28/2022
Not washing dishes. Fills with water but wash motor sounds bad and it doesnt hardly spray any water. Needs a new circulation pump. 12008381. He is going to check with brother today and let us know if he wants us to do it. I told him I could be back on Wednesday.
We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near Elk River, MN 55330
Matt
Job Details:
10/26/2022
"Customer complaint is, LEAKS FLOODED FLOOR & BASEMENT CEILING. Inspected and tested. Found the diverter rubber is falling apart and the water is just dumping out the bottom. This is a known manufacturer defect. "
We serviced a
GE DRYER- ELECTRIC
Model DPXH46GA6WW
Near Minneapolis, MN 55418
Nate
Job Details:
10/26/2022
"Dryer smelled like burning. Took dryer apart and cleaned a good amount of lint out, much of it charred. Got it really nice and clean. Lubricated rear bearing. Runs and heats great now, doesnt smell like burning."
We serviced a
JENN-AIR RANGE- GAS
Model PRG4810NP
Near Roseville, MN 55113
Nate
Job Details:
10/26/2022
"Took apart the connections on the gas line to install new regulator but regulator doesnt fit. Needs two 3/4 female ends and one is a half inch. RJ is going to speak with FW and see what we should do, and call the customer. Need to return this part to DEY. ; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FMB330RGC0
Near Saint Paul, MN 55104
Nate
Job Details:
10/26/2022
"Dishwasher not draining. Disconnected the drain line and found a big piece of plastic wedged in the pipe that goes into the plumbing under the sink. Cleaned that out, drains great now."
We serviced a
GE REFRIGERATOR
Model GFE27GGDCWW
Near Rogers, MN 55374
Phillip
Job Details:
10/26/2022
The customer complaint was the whole unit is not cooling well. The freezer was around 11 and the fresh food was over 40. I hooked up the Newfi device. The Newfi tool shows the condenser fan is not working. I test the voltage to the fan and found the voltage is good but the fan is not functioning. I quoted the customer Blue book. Im going to get the fan tomorrow from Sundberg and return 10/27th. ; pckd up 1 WR60X10358 (CONDENSER FAN MOTOR NEW STYLE HIGH EFFICIENCY)
We serviced a
GE REFRIGERATOR
Model GFE28HSHESS
Near Saint Michael, MN 55376
Phillip
Job Details:
10/26/2022
Customer complaint was the fresh food is not cooling. I found the fresh food section is not holding temp. I removed the fresh food evaporator cover and found the evaporator had a normal frost pattern and the fresh food fan was not running. I turned the fan by had and it just grind and squealed. I gave the customer a quoted for the fan. I replaced the fan. I also was able to tighten the screws on the freezer door handle. So now they dont need to use duct tape to keep it on. ; used 1 WR60X26866 (EVAP FAN MOTOR (NON-STANDARD SXS)) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAEWW/AA
Near Minneapolis, MN 55429
Phillip
Job Details:
10/26/2022
"Customer complaint is the fresh food is not cooling well. I found frost sticking out the holes on the fresh food cover. I peeled the cover back a little and when I did I found the foam cover was all broken into pieces. It looks like its been repaired before. The refrigerator will need the fresh food evaporator cover, drain kit , temp sensor and most likely the heater. I was unable to get the model with the revision number 6 to pull up parts. Please research and contact the customer with a quote. I added the BOM number, the revision number and added a pic. Please ask the customer to power it off for 24 hours with doors open. If fully defrosted job takes less than an hour. ; snapped 1 QuickPics, states that autho needed"
We serviced a
GE DRYER- ELECTRIC
Model DPXR483EA1WW
Near Otsego, MN 55330
Phillip
Job Details:
10/26/2022
Today I replaced the door switch and put the dryer back together. I started the dryer and its all working perfectly good today.
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA01
Near Minneapolis, MN 55406
Nate
Job Details:
10/26/2022
"Dishwasher leaking. When I got here I could see a drip coming down from where the seal is around the sump.Ordered from Sundberg, coming back next Wednesday to install. ; ordrd 1 Dd62-00050a (Sump seal)"
We serviced a
LG DRYER- ELECTRIC
Model DLG4802W
Near Eagan, MN 55123
Nate
Job Details:
10/26/2022
Replaced drum with drum AHS sent us. A ton of burnt lint inside the dryer. Vacuumed it all out. Runs great now.
We serviced a
KENMORE DISHWASHER
Model 66512413N412
Near Becker, MN 55308
Seth
Job Details:
10/26/2022
The dishwasher is leaking. I found the dishwasher is leaking from the sump assembly seal. To repair the unit I would need part number W10902307. There is extensive cabinetry and floor damage. I found the whole lower bank of kitchen cabinets showed damage on the outside wall. The water leaked through into the basement as well. The customer will be making a homeowners insurance claim and asked that we hold off on scheduling repairs until she works with them. It is not her intention to reinstall that old dishwasher that has caused the damage in her kitchen once its Restored.; saved tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near St. Cloud, MN 56304
Seth
Job Details:
10/26/2022
Dishwasher looses power after selection is made and door is closed. It restarts its program then resets. The control board is bad. I quoted he wants to talk with his wife and let us know if he wants to move forward.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV45H7200EW/A2
Near Sauk Rapids, MN 56379
Seth
Job Details:
10/26/2022
I clean the dryer duct gained over 10 miles an hour at the outside vent. And I replaced the relay board. I tested major functionality work perfect.
We serviced a
BOSCH DISHWASHER
Model SHXN8U55UC/07
Near Eden Prairie, MN 55347
Delton
Job Details:
10/26/2022
Ran test and only thing i found was that the bottom rack handle was bent and pushing against the door causing it maybe not fully seal around door or enough pressure to pop door open and stop cycle to make it appear its not draining? I am guessing since all functions are working good as im here. I explained to customer and what to possibly look for if problem continues customer will call back.
We serviced a
GE REFRIGERATOR
Model PYD22KSLCSS
Near Minneapolis, MN 55426
Adam
Job Details:
10/26/2022
Ice maker isnt working. Customer said that it wont fill with water. Put unit in test mode with SmartHQ. No error codes are related. Ran ice maker test unit filled and dispense the ice but was making a really loud noise from the ice maker and the rack arm didnt also return so it was stuck saying full; schdld next appmnt for 10/28 FRI !
We serviced a
WHIRLPOOL RANGE- GAS
Model WFG520S0AS1
Near St. Cloud, MN 56301
Seth
Job Details:
10/26/2022
Wont bake. Failed DSI board and harness. I inspected it and it started to work after I re-assembled it. I quoted harness and board.
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV1846VSA
Near Burnsville, MN 55337
Delton
Job Details:
10/26/2022
"Found that the magnetron is shorted and making loud buzzing sound. Customer approved estimate. Replaced magnetron, tested and microwave is heating and working good.; used 1 4150019905 (MAGNETRON) from stock"
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD5510VQ1
Near Champlin, MN 55316
Matt
Job Details:
10/26/2022
"Customer complaint is, ONLY TIMED DRY WORKS. DOES NOT WORK ON HEAVY DUTY, TAKES 3 OR 4 HOURS TO DRY. Inspected and tested. Found the timer has failed. I can get it to heat when I hold the timer, but stops when I let go. When it is heating, the heat spiked to 270F before I shut it off. The vent needs to be cleaned. Customer approved both. Cleaned out vent and ordering timer. Airflow on outside of house is now 22mph. Part on order. ; ordrd 1 WPW10185981 (Timer)"
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Minneapolis, MN 55448
Matt
Job Details:
10/26/2022
"Customer complaint is, TIMER WILL NOT ADVANCE, DISHWASHER STARTS THE CYCLE JUST FINE, BUT WILL NOT PROGRESS PAST 3 MINUTES IN. Inspected and tested. No water is entering dishwasher. Found the water supply line had a flood defender end on it and it was closed. Installed new water supply line and tested. Dishwasher is working great. Dishwasher is now fixed. ; used 1 HOSE3 (Kdw672pp 3/8' DISHWASHER HOS) from stock"
We serviced a
ELECTROLUX RANGE- GAS
Model EW30GS65GS7
Near Ramsey, MN 55303
Matt
Job Details:
10/26/2022
"Customer complaint is, OVEN IS NOT IGNITING. Inspected and tested. Found the bake ignitor has failed. Quoted customer $287. to install new ignitor. Customer approved repairs. Installed new ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model WFE745H0FS1
Near Elk River, MN 55330
Matt
Job Details:
10/26/2022
"Customer complaint is, HAD AN ELECTRICAL BURNING SMELL & THEN THE FAN SHUT OFF & NOW IT WONT TURN ON. Inspected and tested. Cooktop works great. When you try choose any of the oven functions it says feature not available. I pulled out range and unplugged and tested all the oven components and everything tested good. I inspected the board and didnt see anything visible wrong. I reassembled and now oven is heating, but after preheating the broil element is stuck on and the oven got to 550F before I shut it off. The broil relay on the board is stuck on. Needs a new board.. Part number is W11308431."
We serviced a
GE REFRIGERATOR
Model GSE25GSHECSS
Near Otsego, MN 55330
Matt
Job Details:
10/26/2022
"Customer complaint is, FREEZER PORTION OF OUR SIDE BY SIDE REFRIGERATOR IS NOT GETTING AS COLD AS IT SHOULD BE. Inspected and tested. Freezer temperature was only 28F and FF compartment is 37F. After removing the evaporator cover, I found that it had just gone through a defrost cycle so there was no frost on the evaporator. After 20 minutes there was only frost on about 60 percent. The sealed system is failing and cant keep up. Customer is going to replace the refrigerator."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near St. Cloud, MN 56301
Seth
Job Details:
10/26/2022
"Broken rack adjusters, parts on order. ; ordrng 1 W10712395 (RACK, UPPER ADJUST ASSM)"
We serviced a
MAYTAG DRYER- ELECTRIC
Model MDE9316AYW
Near St. Cloud, MN 56301
Seth
Job Details:
10/26/2022
"Not tumbling. DIY special, the motor was bad. I quoted replacement the customer opted to replace it was over 20 years old."
We serviced a
GE RANGE- GAS
Model JGB735SP1SS
Near Cold Spring, MN 56320
Seth
Job Details:
10/26/2022
Broil makes a bad noise. I ran the unit 20 minutes on different setting and could not duplicate any issues. The propane conversion was done flames looked good.
We serviced a
LG WASHER FRONT LOA
Model WM3570HVA
Near Minneapolis, MN 55410
Nate
Job Details:
10/26/2022
"Washer is leaking, giving IE error. Found a bad rear bearing. Decent play between tubs. In test mode drains great but on spin runs loud. I let customer know."
We serviced a
FRIGIDAIRE RANGE- GAS
Model FGGF3054MFE
Near Minneapolis, MN 55410
Nate
Job Details:
10/26/2022
Not getting up to temp. And takes a long time to bake. Replaced a bad bake ignitor. Heated to 400 quickly. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model RF368LXPB0
Near Apple Valley, MN 55124
Delton
Job Details:
10/26/2022
"Replaced front oven door glass, tested and oven door opens and closes, door is working good. Checked other functions and range is working good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Maple Grove, MN 55369
Phillip
Job Details:
10/26/2022
Customer complaint was the dishwasher is leaking out of the front. Customer said they ran it twice and it leaks right away at the front. Then the customer ran it two more times afterwards and now it does not leak at all. I started the dishwasher and let it run for about 1015 minutes and it was not leaking. I then open the door and found the bottom had quite a bit of suds. The customer said she filled the rinse aid dispenser and some may have spilled out. She thinks she filled it around the same day. It started to leak. I went over cleaning instructions and I cleaned the filter in the dishwasher. I advise the customer to use a less soapy of a soap and to clean the dishwasher monthly.
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model FTF530FS1
Near Rosemount, MN 55068
Delton
Job Details:
10/26/2022
"Washer not going into high speed spin. MCU is shorted (not ohming out) and not advancing timer. MCU part is no longer available. Also tenant says door is hard to close and have to lift it. Door lock plastic is rubbed down and hard to close, have to line up just right. They will purchase new one based on rough estimate that it would cost if parts could be found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXML00
Near Minneapolis, MN 55442
Phillip
Job Details:
10/26/2022
The customer complaint was the ice maker is not working. I found the ice fill tube was frozen. I thawed out the fill tube. I waited 20 minutes and it never cycled. I jumped the thermostat on the ice maker and it still did not cycle. I then removed the jumper and jumped the optics board. Right away the ice maker cycled. I replaced the optics and 2 minutes later the ice maker filled with water. ; used 1 W10757851G (ICEMAKER OPTIC BOARD) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model GU1100XTLQ1
Near Buffalo, MN 55313
Phillip
Job Details:
10/26/2022
Customer complaint was the top rack dishes dont always get clean. I ran the dishwasher and I could hear the water was not spraying strong. I placed the spray arms in the middle. The lower one moved but the top did not so much. I removed the sump filter and removed debris from the sump. The dishwasher pressure is better and now both spray arms are spinning. I advised them to clean it with vinegar or a dishwasher cleaner. If they call back please order.WP8268843 holderW10782773 sump assembly
We serviced a
GE DISHWASHER
Model PDWT280V00SS
Near Eden Prairie, MN 55346
Adam
Job Details:
10/26/2022
Customer complaint is it leaking. Customer had unit pulled out. Also had the drain pump completely apart and drain unhooked. Reassembled unit to test for leaks. Ran unit multiple times and had no leaks. Drained and filled multiple times no leaks. Let unit run for 25 minutes and no leaks. Customer is going to run unit a few times pulled out so he can watch where it leaks if it does again and let us know
We serviced a
SAMSUNG DISHWASHER
Model dw80r5061us/aa
Near Eden Prairie, MN 55344
Adam
Job Details:
10/26/2022
Unit wouldnt drain. Found that the drain pump had failed. Was able to suck the water out of the hose so its not plugged. Its getting power to the drain pump also. Ordered aftermarket drain pump with customer approval because OE isnt available and over priced ; ordrng 1 Dd31-00005a (Drain pump)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Shorewood, MN 55331
Adam
Job Details:
10/26/2022
Unit is leaking from filter. Customer installed new filter and started leaking. Customer found the old one ran old one multiple times and it worked great without leaking. Ran the new one leaked. Let customer know that brand is the problem old try to find a factory one or the PUR brand that was in there now. Unit is operating now correctly with out leaks
We serviced a
LG WASHER TOP LOAD
Model WT1101CW
Near Eden Prairie, MN 55347
Adam
Job Details:
10/26/2022
Drain pump was running all the time. Even if you start a cycle turn unit off still running. Removed the control board tapped on the relay and unit is now running properly. Let customer know could come back right away. Unit needs a new control board. Quoted customer new part EBR76262102. He is going to get a new unit if it comes back
We serviced a
DACOR COOKTOP- GAS
Model SGM304S
Near Maple Plain, MN 55359
Adam
Job Details:
10/26/2022
Installed spark module and igniters from last diagnosis. Tested unit multiple times and its working great. Customer was super happy with repairs and glad it could be repairedInstalled DE81-03926A and (2) DE81-02696A
We serviced a
WHIRLPOOL DISHWASHER
Model DUL300XTLT0
Near Saint Paul, MN 55117
Nate
Job Details:
10/25/2022
"Not washing well. Drain pump is grinding. Wash motor is grinding as well. In test mode the heater doesnt come on. Needs new heater. Quoted for new motor/sump, drain pump and heater. Drain pump WP661658 , motor W10782773 and heater W10518394. L14 labor. Customer passing on repair. Hard water too. Tests 7 on test."
We serviced a
INSIGNIA WASHER TOP LOAD
Model NSTWM45W1
Near Inver Grove Heights, MN 55076
Delton
Job Details:
10/25/2022
"I tested with load of clothes and when in the last 5 minutes of spin it ramped up in speed and started making very loud rattling/knocking noise, sounds/looks like inner tub is banging on outer tub which then looks like may have caused damage to outer tub around ring. Bearing/gearcase is bad. It is Insignia model and i cannot find any parts information on this model.It would need gearcase, tub bearings, tub seal, belt, wash plate, outer tub.I cant find parts break down or part numbers. See if you can? Either way itll be expensive repair. , schedule 2 hours for return.Customer said she would be interested in cash out or replacement if parts cant be found?; saved tckt"
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Osseo, MN 55311
Phillip
Job Details:
10/25/2022
"Customer complaint is the dishwasher control panel is intermittent. Sometimes when they press power that display does not light up at all. Sometimes it will kind of flash on and then off. They had a incident a couple days ago. It ran for about six hours, and then the number two was the only thing on the display. Today the dishwasher is responding and working as it should. I press power on and then off several times and it works for me every time. Im able to start a cycle and it will run as it should. I removed the door to inspect the main control and found the neutral wire going into the main power relay is starting to arch and short, and I can see some issue with the power relay. I gave the customer the bluebook quote to replace the main power board, at this time they declined the repair. I created an estimate with part number."
We serviced a
LG DRYER- ELECTRIC
Model MISSING
Near Saint Paul, MN 55117
Nate
Job Details:
10/25/2022
"Cant find serial or model. But the high limit resettable thermostat tripped. Replaced it with newer version that LG says to use in service bulletin. Heats great now. Vacuumed out dryer and oiled rollers. Tested air flow. Good air flow. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 6931EL3003D (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW72HEDW0
Near Saint Paul, MN 55116
Delton
Job Details:
10/25/2022
"Replaced water valve, tested and washer fills, agitates, drains and spins. Washer is working good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM00
Near Richfield, MN 55423
Delton
Job Details:
10/25/2022
"Ice maker was stuck mid cycle and when I thawed ice, ice maker cycled and filled but then found that the ice mold has slow leak. Ice maker is bad and needs to be replaced. I quoted customer Customer said she will think about it and call back if she wants to proceed.If approved will need to order ice maker part# wpw10251076"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR/AA02
Near Blaine, MN 55434
Matt
Job Details:
10/25/2022
"Customer complaint is, FF NOT COOLING. Inspected and tested. The FF compartment was room temperature and freezer was only 20F. Found the evaporator fan has failed. It needs the whole evaporator cover because the foam insulation is falling apart. Part is on back order. Dana can you see if you can find this part please and call and give the customer a update when you figure it out. Part number DA97-13192A. Quoted customer to install new evaporator cover if we can find it. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Otsego, MN 55330
Adam
Job Details:
10/25/2022
Drain pan filled with water because of excessive frost that melted during defrost. Emptied pan now unit is working properly
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHN2844MF4
Near Mound, MN 55364
Adam
Job Details:
10/25/2022
Bottom door didnt seal always. Tried to adjust the door the best I could but I couldnt get the door to shut still properly. Need rails for the door to make it work. Quoted blue book customer approved pricing. Reschedule for Friday for the repair the 28th; ordrd 1 5304491063 (Roller rails)
We serviced a
KENMORE REFRIGERATOR
Model 25370413417
Near St. Cloud, MN 56301
Seth
Job Details:
10/25/2022
The fridge wasnt cooling but the freezer was nice and cold. Upon arrival I found the Defrost limiter had failed. I bypassed it and the heater worked like a charm. I replaced the day frost limiter and tested it. The fridge is now cooling. No itll take about 24 hours to get down to temperature I notify the customer. Please call and collect the was missing on the invoice.; used 1 WR50X60 (DEFROST BIMETAL) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SG
Near Fridley, MN 55432
Phillip
Job Details:
10/25/2022
"Customer complaint was water is leaking from the refrigerator. The customer had the refrigerator pulled away but a water line was still hooked up to it. The customer said when they turn the water back on, they found a leak coming from a plastic supply line. The customer had put tape over over the leak, but I still found some water leaking from the back of the refrigerator. The white tube on the back of the fridge had melted and stretched and water was leaking from the fitting. I replaced the 1/4 connector and cut out the bad tubing on the refrigerator. I cut out the spot on the water supply line that was leaking and customer had tapped tape around it, I spliced the water line together with a connector. I checked for leaks and I found no more water leaks. ; used 2 Fitting3 (1/4' JG CONNECTOR) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.1582169
Near Burnsville, MN 55337
Delton
Job Details:
10/25/2022
"Not draining. Found that drain line to garbage disposal was full of gunk and has slow drain. Cleaned out drain line, tested 3-4 drain cycles and dishwasher drains every time. Dishwasher is working good."
We serviced a
SAMSUNG DISHWASHER
Model DW80R7060USN/AA
Near Minneapolis, MN 55411
Phillip
Job Details:
10/25/2022
"Customer said the dishwasher was leaking and making a sound. Today the dishwasher sounded normal in the wash and drain cycle but it was leaking from the left side of the water inlet. The gasket that goes between the water inlet break and tub was missing. I found the gasket under the refrigerator. I guess the cat was playing with it and pushed it underneath the refrigerator. I put the gasket back on the inlet cover nut on and tried it again, now its not leaking."
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD8900BC0
Near Savage, MN 55378
Delton
Job Details:
10/25/2022
Found that idler wheel is screeching but also found that drive belt and fan belt are worn and cracked. Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 Wp8544742 (Blower belt) and 1 Wpw10547292 (Idler pulley)
We serviced a
GE REFRIGERATOR
Model GFD28GMLGES
Near Minneapolis, MN 55408
Nate
Job Details:
10/25/2022
"Replaced the temp sensor, bi metal and board. Then hooked up newfi, confirmed temp sensor reading right temp, and then when turning on defrost the heater came on."
We serviced a
LG DRYER- ELECTRIC
Model DLE7400WE
Near Lakeville, MN 55044
Delton
Job Details:
10/25/2022
Found that dryer vent was clogged with bunch of lint even after customer said that they have vent cleaning service out. I removed the flex venting and just used their adjustable 90 degree that lined up so now is rigid and cleaned out vent to the outside (runs two feet) Tested and showed customer that dryer is cycling heat normally and is working good.
We serviced a
MAYTAG WASHER TOP LOAD
Model A503
Near Lakeville, MN 55044
Delton
Job Details:
10/25/2022
Found that out of balance switch was shifted and would be a lot more sensitive and shut off load because it hit the switch. I adjusted latch so it will not shut off prematurely on a out of balance load. Tested and washer is working good.
We serviced a
MAYTAG DRYER- GAS
Model MGD5620TQ0
Near Minneapolis, MN 55407
Nate
Job Details:
10/25/2022
"Not running. Found a broken belt. Oiled rolllers, vacuumed out lint and replaced belt. Runs great now. Please bill owner; used 1 341241 (BELT) from stock"
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/02
Near Minneapolis, MN 55419
Nate
Job Details:
10/25/2022
E24 error code. Found a chipped off chunk of plate and food clogged in filter. Cleaned that out. Drains great now.
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA52M7750AV/A401
Near Elk River, MN 55330
Matt
Job Details:
10/25/2022
"Customer complaint is, DRUM WONT SPIN, JUST BUZZES. Inspected and tested. Found the drain pump has failed. Quoted customer $400. to install new pump. Customer declined repairs and is going to replace it himself."
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175FSA
Near Saint Joseph, MN 56374
Seth
Job Details:
10/25/2022
The customers concern was his microwave blew the breaker as soon as they engage the cooking function. Upon arrival and inspection I found It exactly behaved as described. I replace the switch holder and switches and begin to behave fine. There was one switch that had failed. I inspected both the choke and hooks and they look perfect. I heated water for a minute and 30 seconds and it was very hot the microwave is now fixed. please fix the invoice and send it via email to the customer thank you. Roger.dullinger@Gmail.com
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF50K7500AW/A2
Near Minnetrista, MN 55364
Adam
Job Details:
10/25/2022
Unit was giving a motor error code again. Found the tech sheet and found they want to ohms out the motor windings. They should be at 6 ohms. I was getting 3 to 4 ohms. We replaced just the hall sensor last time. The stator does come with a new hall sensor also. ; ordrd 1 DC31-00124A (STATOR)
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7351SR/AA
Near Elk River, MN 55330
Matt
Job Details:
10/25/2022
"Customer complaint is, ICEMAKER NOT WORKING. Inspected and tested. Found the ice maker has failed. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV4285200EP/A3
Near Sartell, MN 56377
Seth
Job Details:
10/25/2022
Dryer squeaked when it tumbled. The idler was bad and had failed I replaced it. Your support Rollers have been replaced before and were missing washers. Ill pull those apart and cleaned them put them back together. The body of the dryer is a little tweaked on the right upper side but it went back together smoothly. The dryer is now fixed.; used 1 DE634A (PULLEY) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKBO
Near Sauk Rapids, MN 56379
Seth
Job Details:
10/25/2022
I installed a dishwasher and tested it. ; used 1 w10685193 (ELBOW) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Elk River, MN 55330
Matt
Job Details:
10/25/2022
"Customer complaint is, FRZING ON BOTTOM TRAY. Inspected and tested. Found the freezer defrost drain was plugged. I defrosted freezer and cleaned out drain. Also the side lights in the FF compartment and freezer light dont work. Quoted customer to install new freezer light module. Customer approved repairs. Part on order. ; ordrd 1 W10695459 (Freezer led module)"
We serviced a
GE REFRIGERATOR
Model GFE28GMKNES
Near St. Cloud, MN 56303
Seth
Job Details:
10/25/2022
"Wrong part arrived, Dana notified.; saved tckt , states that autho needed"
We serviced a
AMANA REFRIGERATOR
Model BR18VW
Near St. Cloud, MN 56303
Seth
Job Details:
10/25/2022
Not cooling in both cavities. I pulled the evaporator cover and did a refrigeration test the sealed system is bad it only frosted up 20% of the evaporator. Please transfer.; saved tckt
We serviced a
BOSCH DISHWASHER
Model SHP878WD5N/11
Near Lakeville, MN 55044
Delton
Job Details:
10/25/2022
Customer was saying that dishwasher was getting e24 error code and water still on bottom of dishwasher. She said she ran another cycle and it completed. E24 is slow drain error. Customer has air break and i found debris that was stuck in there. I cleaned out debris and explained to customer that bypassing it would be better. I bypassed air break and ran drain directly to garbage disposal. Tested and dishwasher is draining every time. Dishwasher is working good.
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD5200VQ1
Near Monticello, MN 55362
Matt
Job Details:
10/25/2022
"Customer complaint is, NO HEAT. Inspected and tested. Found the thermal fuse was blown. Installed new thermal fuse and cleaned out bulkhead. Tested and with vent disconnected the heat is cycling perfectly between 220F and 115F and airflow on back of dryer is 35mph. With vent connected the heat is cycling between 240F and 120F. I cant check the airflow on outside of house because I cant reach it. The vent needs to be cleaned. I advised customer to not use dryer until they address the venting issue. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW9351YW00
Near Minneapolis, MN 55403
Nate
Job Details:
10/25/2022
"I have an F6 E1 error. Washer wont run. Loss of communication between CCU and Motor Control Unit. Checked, no loose connections. Quoted for both the motor and the CCU. WPW10525373 is and motor control unit is WPW10315848 . N15 labor.total if needs both parts. Ohmed motor. 30 mega ohms between pins 2 and 3, and OL between 1 and 3. For sure needs new motor with mcu. Customer for sure passing on this repair."
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model GLTF2940FS0
Near Minneapolis, MN 55401
Phillip
Job Details:
10/25/2022
"Customer complaint was the washer was leaking out the bottom after doing about a couple loads. I removed the bottom toe kick panel and I could see water down around the drain pump. I started the washer and as it is filling, water was leaking at the back side of the drain pump housing. I found a small crack in the drain pump housing. I gave the customer a bluebook quote for the drain pump, replacement, and labor. At this time the customer declined repair because of the age of the machine. She will purchase a new one. I created an estimate with the part number. ; schdld next appmnt for 10/27 THU !"
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DSS0
Near Saint Augusta, MN 56301
Seth
Job Details:
10/25/2022
"Not cleaning and no heat. Bad pump was found, and diverter motor had minerals from leak. Part is on order. Customer not available till Monday.; ordrd 1 WPW10455261 (Sump with pump)"
We serviced a
THOR RANGE- GAS
Model HRG3080U
Near Mound, MN 55364
Adam
Job Details:
10/25/2022
"Unit wouldnt bake. Broil worked. Disassembled oven and found that the igniter had failed. Used truck stock igniter reassembled and now unit is working properly. Used 5303935066 igniter ; used 1 5303935066 (FLAT IGNITER) from stock, states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Victoria, MN 55386
Adam
Job Details:
10/25/2022
Unit was freezing in fridge and sometimes get it warm in the refrigerator. Found that they had the setting at 34?. Check for error codes and there was no codes. Also made sure all components were running correctly. Evaporator had a nice frost pattern. Checked the condenser and it was covered in Lint. Let customer know to keep it at 37 degrees. Also make sure the milk or stuff isnt blocking the fan.
We serviced a
LG LAUNDRY CENTER
Model WM3488HW
Near Minneapolis, MN 55416
Adam
Job Details:
10/25/2022
Installed control board from last diagnosis. Still didnt power up. Replaced display board then it worked. Removed new control board and installed original board didnt work. Unit needs both boards. Customer approved. Replaced boards tested unit and it works great Installed EBR78770639EBR79909505
We serviced a
KENMORE WASHER TOP LOAD
Model 110.229421
Near Minneapolis, MN 55426
Nate
Job Details:
10/25/2022
"Not spinning. Transmission is leaking a ton of oil. Needs new transmission, coupling, clutch, and valve. Water fills slow. Checked valve. Not able to clean it out, mineral deposit is built up, would need to replace. Quoted total. Attached blue book break down. Customer will think about it."
We serviced a
BOSCH DISHWASHER
Model SHE65T56UC/02
Near Plymouth, MN 55447
Adam
Job Details:
10/25/2022
Installed diverter from last diagnosis also installed water valve just because its a higher risk on a leak also. Now unit is working properly with out leaks. Ran unit for over 20 minutes and no leaks Installed 00751950
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Minnetonka, MN 55305
Phillip
Job Details:
10/25/2022
"Customer complaint is the dishwasher is dead, no display. I plugged the newfi device into the bottom of the dishwasher and it has power but it will not connect to the dishwasher. The control board is working properly issue is the user interface panel.Today the customer told me its also been leaking from the vent in the door. I found the cap was very loose. I put red glue on the cap and screwed it back on. I replaced the user interface. The dishwasher is working now."
We serviced a
SAMSUNG RANGE- ELECTRIC
Model NY58J9850WS/AA
Near Minneapolis, MN 55447
Phillip
Job Details:
10/25/2022
"Customer complaint was the top in the lower oven on the range, but not heat up. I started both ovens neither would heat embroil not work. I pulled the range out and I checked for 240 across the terminal block. I was getting 240 V at the black and red wires. I then checked for 240 across the bake and was getting zero from one side to ground I got 120 from the other side the ground I got 120. I pulled the relay board off the back and found a burnt trace to the main relay. I repaired the board and both ovens now heated to 350."
We serviced a
ESTATE WASHER TOP LOAD
Model ETW4400WQ0
Near Monticello, MN 55362
Matt
Job Details:
10/25/2022
"Customer complaint is, DELICATES WILL RUN FOR 5 HOURS. Inspected and tested. I started a delicate cycle and it filled, started agitating and then paused and just sat there without doing anything even though I can hear the time ticking. The timer has failed. Needs a new timer. Part on order. I want 2 hours on my return trip. ; ordrd 1 WPW10199989 (Timer)"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5800BW0
Near Buffalo, MN 55313
Phillip
Job Details:
10/25/2022
"Customer complaint is the washer is acting up it will stop and it leaks water. Upon inspection I found water leaking out of the bottom and all over the belt, the actuator and the motor. All of the F7 actuator codes were stored in history. When I spun the basket by hand, i could hear it roaring inside the gear case. The impeller plate does not want to come off easy. It will need a new gear case, motor drive, belt, actuator and wash plate. Please submit parts for approval and contact customer. please allow 2 hours on return. I added pics W11454372 gear case W10832724 motor drive WPW10006384 belt WPW10006355 actuator WPW10215115 wash plate impeller ; snapped 4 QuickPics, states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA
Near Saint Michael, MN 55376
Phillip
Job Details:
10/25/2022
"Customer complaint was water is leaking down from the back of the fresh food and behind the crisper. I verified that the evaporator was saturated with water and the drain was plugged. I gave the customer a quote for the drain kit and sensor. This model does not need the heater. I replaced the sensor and installed the drain kit. ; used 1 DA32-10104N (SENSOR ASSM - EVAPORATOR), and 1 DA82-01415A (CLEAN CONDENSER AND DRAIN) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Maple Grove, MN 55369
Adam
Job Details:
10/25/2022
Installed water valve W11434044 from last diagnosis. Ran unit multiple times and made sure there was no leaks. Even after my last one tripled checked for leaks. Everything is working or without leaks
We serviced a
LG WASHER FRONT LOA
Model WM2140CW
Near Minneapolis, MN 55416
Nate
Job Details:
10/25/2022
Bellow was full of junk (eg dog hair) with a tear on the bottom. Took old bellow off and thoroughly cleaned washer off where bellow attaches. Put on new bellow. No leaks now.
We serviced a
LG RANGE- ELECTRIC
Model LRE30757ST/01
Near Otsego, MN 55301
Matt
Job Details:
10/24/2022
"Customer complaint is, OVEN NOT WORKING PROPERLY / WRONG TEMPERATURE OVEN WONT HEAT PAST 270-290 DEGREES. Inspected and tested. Found the oven relay board has failed. Customer approved repairs. Part on order. ; ordrd 1 EBR32401002 (Oven relay board)"
We serviced a
FRIGIDAIRE WASHER FRONT LOA
Model GLTR1670AS0
Near Victoria, MN 55386
Adam
Job Details:
10/24/2022
Installed timer from last diagnosis now unit works properly on every cycle
We serviced a
LG REFRIGERATOR
Model LMXS28626S/00
Near St. Cloud, MN 56301
Seth
Job Details:
10/24/2022
"Not cooling, upon arrival and inspection found the compressor was running and both fresh food and freezer sections were 75?F. I popped off the panel and put it in the test mode and all the fans and compressor and defrost system worked as designed. This unit is affected by the linear compressor manufactures defect. Please transfer as this is a problem with the sealed system.; saved tckt"
We serviced a
KITCHENAID COOKTOP- GAS
Model KFGS366VSS02
Near Plymouth, MN 55446
Nate
Job Details:
10/24/2022
Replaced bad spark module and manifold. Works great now for middle burner. ; pckd up 1 WPW10639175 (Manifold) and 1 Spark module (WP8286828)
We serviced a
KENMORE DRYER- ELECTRIC
Model 110.866631
Near Plymouth, MN 55446
Nate
Job Details:
10/24/2022
Dryer smelled like burning after vent was cleaned. I vacuumed out a bunch of lint. Cleaned out bulkhead. Runs great now. Doesnt smell like burning anymore.
We serviced a
BOSCH DISHWASHER
Model SHP65T52UC/07
Near Zimmerman, MN 55398
Seth
Job Details:
10/24/2022
Customer was having a hot water heater installed unfortunately I was unable to test anything. They will call back if the problem persists after they have water.