Service History 151

Model FFMO1611LS

Timer counts down, but doesnt run. Found a bad micro switch. Replaced all 3. Built in microwave. Works great now.

“Excellent service, top notch communication. Nate was awesome, and well prepared. Service was fast.”

Daniel W.

Model AW43RSN115TW01/TR300

The customer complaint is the washer is full of water. It will not drain. He said it also does not fill with hot water. I called Techline to help me run through the diagnostics. He told me to move the dip switch number five and then we ran diagnostics. The washer drains and spins perfectly fine. And then I ran a heavy duty cycle with hot water and it does fill with hot water. The Techline tech said to make sure to use heavy duty and not normal Eco on normal Eco. It will not fill with hot water even if its selected. The tech line technician also thinks there might be an issue with the washer losing voltage. advised customer that if it happens again to dont touch it and just call us right away.

“Phil expert and pleasant to deal with-a pro”

Robert B.

Model WFW8410SW02

Installed parts from last diagnosis once installed tested is working great there was a good amount of suds in the unit.

“Professional, good communication and friendly!”

Susan O.

Model FFSS2615TE4

Customer complaint is, not making ice or dispensing water. Customer has a reverse osmosis system and they checked it out and theres water to the refrigerator. Customer has also never replaced the water filter in over 3 years. Inspected and tested. Theres just a trickle of water coming from the dispenser. I removed the incoming water line to the filter housing and theres water to there, but nothing past the filter housing. Its either a bad filter, or housing. I installed the new filter and water is coming in a little better, but not great. Installed new filter housing and now theres a steady stream, but its still not great pressure. I think thats the best its going to be with the reverse osmosis system thats in the basement. I offered to bypass the filter and housing to see if its any better and customer approved. I bypassed filter housing and now theres a bigger steady stream. Its as good as its going to be with a reverse osmosis system. Customer was good with leaving it bypassed.

Model 110.25862400

Customer complaint is, intermitely wont start for the past 9 YRS. Customer said its not spinning sometimes. I put it on a spin and it spun perfectly. I filled, agitated, drained and spun washer 2 different times and it worked perfectly. Washer is working great while testing.

“Matt is very professional and very easy to talk to. He understood our problem with our KENMORE WASHER. He pulled the entire washer apart and did some tweaking here and there and now the machine runs like like it did in its glory days. Plus he had given us an estimate on what it would cost to repair if the washer finally as they give up the ship ! thank you matt”

Bruce H.

Model MDB9959SKZ0

Returned with the parts, installed the new filter cycled and tested for leaks, found no issues, install new spray arms.

“Great service. He came, got it done and was very efficient. He was early even, which for us was FANTASTIC!”

Jennifer K.

Model 47081600

Installed a new drain pump, tested wash and drain cycles, and everything is working fine. No more issues.

“Ivan arrived on time & efficiently diagnosed the problem with my washer. He patiently explained the problem in lay man terms and what was needed to resolve it. After installing the needed part, he gave good advice about how to prevent future problems. He did a great job!”

Linda F.

Model MGDE300VW1

Lots of condensation inside dryer, and it glitches and randomly stops, even on timed dry. I disconnected the vent, 24 mph airflow coming out of the dryer. Running it with vent disconnected, I took temps and it runs at a peak of 192 when it cycles. 102 on the low end. With vent connected, 225 on high end. I took dryer apart, cleaned a bunch of lint out of the dryer and blower wheel. Customer has 5 elbows on their vent. They will redo the vent so its shorter with less elbows.

“Thank you for your help. Will call you again when I need you”

Terry D.

Model LDG30RGS113TW01

Install new igniter from last diagnosis once installed tested make sure it was working properly. I also cleaned up the rollers and idler pulley. unit is working properly.

“Extremely impressed with Adam’s customer service and willingness to come back to fix our dryer. Definitely will be contacting Adam again if any issues arise with our appliances! 10 Star Experience!”

Fantastic S.